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IT Infrastructure Training Seminars and Classes
From Serebra Learning Corporation
ITIL The Service Desk and Incident Management
 ...he quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction. The delivery and support of IT services are divided into core processes within ITIL. This course provides an overview of IT service management (ITSM), and it more...ITIL Configuration and Release Management
...rs and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The delivery and support of IT services are divided into core processes within the IT infrastructure library (ITIL). This course covers two service support processes: configuration management and release management. This course is more...ITIL Service Level and Capacity Management
...of IT services are divided into core processes within the IT infrastructure library (ITIL). This course covers two service delivery processes: service level management and capacity management. This course is intended to help learners prepare for the IT Service Management Foundation Certificate exam. IT managers and support personnel who seek to improve and streamline the processes used to more...ITIL Problem and Change Management
... of lost productivity and lost customer satisfaction. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve problems and errors, as well as identify and implement appropriate solutions. The delivery and support of IT services are divided into core more...ITIL Continuity and Availability Management
...of IT services are divided into core processes within the IT infrastructure library. This course covers two of the service delivery processes: IT service continuity management and availability management. IT service continuity management is the process of dealing with disasters affecting IT services and maintaining services to allow the business to continue to operate. Availability management more...ITIL Financial and Security Management
...nd to protect their systems from unauthorized access. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to keep their systems secure. The delivery and support of IT services are divided into core processes within ITIL. This more...
From 123-CBT Computer Based Training
WebSphere MQ Integration Message Broker
 ...bSphere MQ is mandatory. Knowledge of database basics and IT infrastructure would be beneficial. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: WBI Message Broker (1.5 - 2 hours) Identify business drivers more...WebSphere MQ Integration Message Broker
...bSphere MQ is mandatory. Knowledge of database basics and IT infrastructure would be beneficial. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: WBI Message Broker (1.5 - 2 hours) Identify business drivers more...Moving from Technical Professional to Mgr Managing the IT Dept
...arning Time: 2 to 3 hours Objectives: Unit 1: IT Infrastructure Fundamental (0.5 - 1 hour) Identify elements of LAN and WAN schematics. Identify characteristics of inventory types. Identify key IT department documentation. Identify guidelines for estimating downtime. Identify guidelines for scheduling and announcing downtime. Identify guidelines for creating a more...
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