Instructor Led It Professionals Training in Egypt
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From Contacts Plus
Overcoming Objections to Nail the Sale
Overcoming Objections to Nail the Sale
Target Audience: All Staff in customer service & sales environment.
Program Duration: 2 days
Program Overview:
If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This two days workshop will help you plan, prepare, and execute proposals and presentations that address
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Building Relationships for Success in Sales
Building Relationships for Success in Sales
Target Audience Supervisors, Seniors, Team Leaders, & All Staff in customer service & sales environment.
Program Duration: 2 days
Program Overview:
No one questions that making friends is a good thing. In this workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is
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AT&T Certificate for Call Center Team Leaders


Many Call Centers aggressively invest in state-of-the-art technology. That s expected in today s fast-paced high-tech world. But the companies with world-class Contact Center operations invest equally in the skills development of their most important asset their people. It s an investment that pays off every day in improved performance, increased sales and enhanced customer satisfaction. Let
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From SETTEC
Interviewing Skills and job analysis

To prepare Non-Human-Resources Professionals to conduct interviews and select the best candidates for their teams.
The main purpose of job analysis is to show you how to analyze a job and write job description. Wea ll see that analyzing jobs involves determining in detail what the job entails and what kind of people the firm should hire for the job.
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From Next Levels Consulting
Time Management Skills
Duration: 1 day
Description and Learning Objectives
Get organized for Peak Performance
Managing time effectively is an essential skill for todays professionals. It seems as if Time is shrinking: organizational change initiatives, an increasingly competitive market, technology overload, reduced staffing situations and a greater emphasis on faultless performance, and more! As the workplace
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Effective Marketing Communication
Duration: 3 days
Description and Learning Objectives
Developing the promotion program involves eight basic steps which can be applied to most promotional situations. The process should be treated in the manner of integrated marketing communication such that no element of communication with customers, consumers, employees, stakeholders or society at large is forgotten. The whole process should
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Designing and Managing Services
Duration: 3 days
Description and Learning Objectives
As countries become service economies, marketers need to know more about marketing service products. Service industries have typically lagged behind manufacturing firms in adopting and using marketing concepts, but this is changing. Services marketing strategy calls not only for external marketing but also for internal marketing to motivate
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Distribution Decisions and Logistics
Duration: 3 days
Description and Learning Objectives
As the world gets smaller in travel time and communication, and as populations expand, and products proliferate, distribution decisions are among the most critical a company can be involved in. Over the past ten years or so, the Internet has changed the way companies are doing business globally and this has placed significant pressures on
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Pricing Strategy and Decisions
Duration: 3 days
Description and Learning Objectives
Price has always been one of the more important marketing variables because it is so visible.
Despite the increased role of non-price factors in the modern marketing process, price remains a critical marketing element, especially in highly competitive markets. Competition and more sophisticated buyers have forced many retailers to lower
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New Product and Brand Decisions
Duration: 3 days
Description and Learning Objectives
Product strategy decision makers in most firms recognize the financial necessity of managing existing products and the competitive advantages of regularly developing new products and services. Mature and declining products eventually must be replaced with newer products. New product development strategy thus is one of the most important
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Market Segmentation Target Marketing and Market Positioning
Duration: 3 days
Description and Learning Objectives
When we look more closely at the needs and wants of customers, we discover that many buyers share similar preferences for products and services that satisfy those needs.
Although we all like to feel that we are unique in what we need and want in life, we find that many others share the same unique desires. Consequently, most markets can be
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Marketing Information Marketing Research and Market Demand
Duration: 3 days
Description and Learning Objectives
How do we know who the customers are and what they want or need?
Only through the systematic gathering and analysis of market and consumer data can we hope to know the answer and to compete successfully with other companies who make it their business to know who their customers are and how well they perceive the products and the company.
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Know Your Customer Understanding Buyer Behavior
Duration: 3 days
Description and Learning Objectives
Consumer markets and consumer buying behavior have to be known and understood before sound marketing plans can be developed. Marketers need to know the complex interactions that influence purchase behavior.
At this programa s conclusion, participants should be able to
-Know about current and potential customers that will enable them
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Marketing Strategy and Planning
Duration: 3 days
Description and Learning Objectives
At this programs conclusion, participants should be able to :
Know how to develop appropriate marketing Strategy and write a good marketing plan
N. B. Content can be modified (Customized) as per customers requirements & business objectives
Course Outlines
-Corporate and division strategic planning a defining the corporate vision
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Fundamental Marketing Concepts
Duration: 3 days
Description and Learning Objectives
Essentially, marketing is about delivering value to customers in order to satisfy their need and wants competitively and profitably. Many people think marketing is just selling or advertising. Some think marketing is just retailing. Many people in business treat marketing as something that happens at the end of the business process a
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Marketing for Non-Marketers
Duration: 3 days
Description and Learning Objectives
At this programs conclusion, participants should be able to:
Understand the necessity of adopting a holistic marketing orientation of all functions in the organization & be well acquainted with the principles of marketing. Any decisions taken by any function has an impact on the competitiveness of the organization.
N. B. Content can be
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Defining Marketing The Art of Marketing
Duration: 3 days
Description and Learning Objectives
-Introduce the participants to the basic elements of the marketing management process.
-Identify and solve many business problems by using a marketing perspective.
-This course will not turn the participant into a marketing wizard, but it will give him/ her a very broad understanding of what marketing is all about and the vital role that
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ITIL V3 Service Design
...quality of IT service provision within an organization.
-IT professionals working within or about to enter a Service Design environment and requiring an understanding of the concepts, processes, functions and activities involved.
-Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules.
-Individuals seeking
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ITIL V3 Service Transition
... quality of IT service provision within an organization
-IT professionals working within or about to enter a Service Transition environment and requiring a detailed understanding of the processes, functions and activities involved
-Individuals seeking the ITIL Expert in IT Service Management for which this qualification is one of the prerequisite modules
-Individuals seeking progress towards
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ITIL V3 Service Operation
... quality of IT service provision within an organization
-IT professionals working within or about to enter a Service Operation environment and requiring an understanding of the concepts, processes, functions and activities involved
-Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
-Individuals seeking
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ITIL V3 CSI
... quality of IT service provision within an organization
-IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved
-Individuals seeking the ITIL Expert in IT Service Management for which this qualification is one of the prerequisite modules
-Individuals seeking
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ITIL V3 Service Strategy
...quality of IT service management within an organization
-IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in Service Strategy
-Individuals seeking the ITIL Expert certification in IT Service Management for which this
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Basics of Virtualization and Cloud Computing
...duce Cloud Computing and add the Virtualization skills to IT professionals.
The trainees are expected to gain understanding of the following areas:
-What is Virtualization and how does it work.
-Server vs. Desktop Virtualization Architecture.
-Virtual machines deployment and management.
-Virtual networks.
-Shared Storage in Virtualized Environments.
-Cloud Computing services.
-Green
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Basic Sales Training Selling Fundamentals
Duration: 2 Days
Description and Learning Objectives
Its no secret that selling has changed in recent years. This is an exciting and dynamic profession, yet it is one of the most underrated and misunderstood. The back-slapping, sleazy, joke-telling huckster has disappeared, and in his place is a new generation of sales professionals. This program is designed to help participants exhibit the
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From Career Development organization (CDO)
Expand Your Horizons with Career Development Organization CDO
Career Steps: Human Resources President, Human Resources Consultant and Free Lancer Instructor (Career Development Organization (CDO), Human Resource at EFG-Hermes, and Personnel & Administration Senior Supervisor Commercial International Investment Company (CIIC) affiliate co. of CIB, Head of import & export at Tan Medical Co.
Business Background: Maha Mahgoub, is the owner - HR President & Free
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Human Resources Management Diploma at Career Development Organization CDO
Course Overview:
In todaya s fast-moving world, many managers and supervisors, and HR specialists are expected to deal with some human resource issues. We will walk you through the hiring process, conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline)., and we shall also discuss Performance
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From Developers for Training and Consultancy
Financial Risk Manager FRM
Developers for Training and Consultancy www. developers-egypt. com is proud to announce the second run of the Financial Risk Manager-FRM, accredited by Global Association of Risk Professionals (GARP), UK.
The international professional certificate FRM, emphasizes the body of knowledge required of a professional risk manager to cope with current and future risk management challenges.
FRM
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From Tatweer Training Center
Certified Purchasing Professional-CPP

Introduction:
The Certified Purchasing Professional (CPP) Certification is for professionals who have demostrated the skills to successfully implement improved purchasing and supply chain practices as part of a business solution in an organization. A 5-day intensive seminar, for those who want to understand and implement the essential tools of Purchasing, Procurement and Buying. Participants
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From Persona International
In-House Freelance Soft Skills Trainers Development Program
a Level 1 a Initiating the Trainer a Trainera s Kick-Off Training
This workshop is designed to help the individual who is nota or at least not yeta a professional trainer. The focus is on the supervisor, manager or brand new trainer who has been asked to present or train a group of individualsa a task for which he or she has little prior experience. This a on the joba training can
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From Allied Consultants Group, ACG
Human Resources Management Certificate
This certificate provides comprehensive knowledge to any person who aims to acquire information in the HR field or anyone who wishes to pursue the HR as a career.
Entry-level HR professionals, those exploring HR as a career field, Line managers who have HR
responsibilities, HR professionals, such as staffing specialists, whose experience has been in a single functional
area, Those in
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