Instructor Led It Service Management Training Classes in Canada

ITIL v1v2 Managers to ITIL v3 Diploma Bridging ... the gap between the ITIL v2 Managera s Certificate in IT Service Management and the ITIL v3 Diploma in IT Service Management. 5th day is set aside for the exam. It is recommended that students who take this course should have the Excel 2003 intermediate prerequisite or have equivalent knowledge. The course is designed for individuals who already hold the Managera s Certificate in  more...

ITIL V3 Foundation Certification includes EXAM ...livery, as well as obtain the Foundation certification in IT Service Management based on the new ITIL Version 3. The course was developed in line with the ITIL V3 Framework. Its purpose is to provide participants in the training program with the necessary information required to successfully achieve ITIL V3 Foundation certification. This course is comprised of 75% lecture covering ITIL  more...

ITIL Foundation v.3 (3 days) This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.  more...

ITIL Foundations 3 Days A detailed introduction to the concepts, terms, definitions, objectives, benefits and relationships within core IT service management processes and functions, according to the ITIL best practice framework, V3.  more...

ISO 20000 Consultant Certification ...m, participants will have fully mastered this standard of IT service management. Benefits include: * Improved quality of service and increased business and customer confidence * Improved reputation, consistency & interoperability * Impartial and external standard method of assessment and audit * Assessments recognized internationally within the industry * Process improvement through assessment  more...

ITIL Service Manager Fast Track Certification (6 Days) ...structor led program is the highest level of professional IT Service Management certification available. The candidate who achieves this certification has demonstrated not only an in-depth knowledge of IT Service Management but also a practical application of that knowledge. The program spans 6 expanded days of lectures, student assessments, group activities and after hour reading assignments.  more...

ITSM Metrics (KPIs and TCO) Awareness ...ice: $399.00 Seats Available: 2 The one-day Implementing IT Service Management Metrics Awareness workshop discusses and demonstrates practical examples of how to implement a performance improvement approach using a case study example for IT service management. Included in this certification program is: * Trainer with ITIL Service Manager certification and years of industry experience  more...

ITIL Foundation Certification ... ITSM overview o Background on ITIL o IT Service Management o Service Desk o Service support processes Incident management Problem management Release management Change management Configuration management o Review * Day two o Technical,  more...