From Serebra Learning Corporation
Microsoft Outlook 97 - Part 2 
This course is the second of a two part series which will cover the skills necessary for the
Expert User certification exam. The unique
Skill Builder instruction uses simulation, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a
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Microsoft Outlook 2000 Proficient User 
This course prepares IT Professionals to send messages to people inside and outside their organization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries.
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Delivering High-Impact Sales Presentations 
The most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account sales (
SAS) approach--presentation.
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Delivering High-impact Territorial Account Sales TAS Presentations 
In this course, you'll learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to
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Territorial Account Sales Skills Simulation 
... that specializes in the ground transportation of fragile items. You sell the company s shipping services to all types of organizations. Wine
Cellar of
California sells wine to restaurants throughout the state, and it becomes one of your target accounts. You will do some preliminary research on this company and then request a research meeting with a contact there. Then you will try to develop
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Relationship Management Building the Client Relationship 
...ion with your client. You will also learn specific action items to help you build trust with a client, which will enable you to become a coach and ultimately an advisor to your customer. Finally, you will learn how to extend the client relationship by fulfilling client needs and turning client objections into opportunities. The target audience for this course is experienced sales professionals
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ITIL Configuration and Release Management 
Organizations make substantial investments in their information technology infrastructures. That investment pays off only if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The
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Bridge The Expectations Gap 
You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how
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Developing Customer Satisfaction Surveys 
By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a
GIGO (
Garbage In/
Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art. In this course, you'll learn to use the principles of survey design
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Measuring Customer Satisfaction Simulation 
Stratoscape
Creations is an industry-leading producer of multimedia and gaming products. They are responsible for bringing to the market some of the most popular flight simulators and first-person adventure games of the last decade. But competition has grown increasingly fierce in the industry, and
Stratoscape is starting to feel the bite of an up-and-coming company,
Tempest's
Core. It's game time
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Business Travel Safety International Travel 
In ''Business
Travel Safety:
International Travel,'' you will learn how to make travel preparations and international travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Finally, you will learn how to avoid and handle physical and nonphysical crimes in
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Planning Effective Business Meetings 
If you are in a business that has meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your
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Offers Contracts and Organizational Exit HRCI PHR 
Human
Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's
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Offers Contracts and Exit from the Organization HRCI PHR 
Human
Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's
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Rightful Termination 
One of the most difficult things you will do as a manager is to tell an employee that his or her working relationship with the company must end. When you take this course, you will learn specific steps to follow when terminating someone's employment due to layoffs, performance problems or misconduct. You will then have the opportunity to apply what you've learned in a role play. Of course, the
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Windows Forms and Controls in C 
To explain how to work with
Windows Forms and controls in C# Application developers with some experience in C# who wish to become familiar with developing user services in the .NET Framework, especially those who wish to attain the Microsoft Certified Solution Developer (
MCSD) or Microsoft Certified Application Developer (
MCAD) for
Microsoft .NET credentials
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Win2000 Professional Optimizing System Performance 
In this course, you will learn to optimize system performance and to automate tasks and create offline files and folders. This course explores the use of
Task Scheduler, as well as changing schedules and customizing tasks. You will also learn about the benefits of offline files and the situations in which the offline files and
Briefcase are used. The course also explores creating and synchronizing
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Antennas and Accessories 
In this module, we will discuss the proper methods for installing each kind of antenna. We will explain polarization, coverage patterns, and appropriate uses of antennas. Additionally, we describe the many different items that are used to connect antennas to other wireless
LAN hardware.
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SAP R 3 4 6 AR Accountant 
The
SAP R/3 4.6 AR Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System,
Release 4.6. The student will be shown how the FI component is integrated in the R/3 System, how to create master data for a customer, and how to post invoices and incoming payments. Furthermore, he will be able to display and process customer documents, and will be shown the
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SAP R 3 4 6 AP Accountant 
This
SAP R/3 4.6 AP Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System,
Release 4.6. and how the FI component is integrated in the R/3 System. It also shows you how to create master data for a vendor and how to post invoices and outgoing payments. Furthermore, it will show how to display and process vendor documents. You will also be shown the
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SAP R 3 4 6 Financial Accountant 
This
SAP R/3 4.6 Financial
Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System,
Release 4.6. It provides the student with an overview of the key components of R/3 Financial
Accounting that affect financial accountants - namely the enterprise structure and master records. Furthermore, the trainee is provided with a structured introduction to the
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Universal Waste Rule Training 
This one hour training gives an overview of the
Universal Waste Rule. This rule provides generators with a more flexible approach for managing certain widely-generated, low-risk hazardous waste streams. The flexibility is intended to encourage resource conservation, as well as the diversion of universal wastes from landfills. The content in this course is designed to comply with the intent of
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QuickBooks Pro 2005 - Setting Up 
QuickBooks
Pro 2005 -
Setting Up teaches how to set up
QuickBooks on a small business or home office computer and how to perform basic accounting functions using QuickBooks. It describes the QuickBooks interface elements, covers the procedure to set up a new company, and details the tasks that you need to perform when working with the
Chart of
Accounts. The course is primarily targeted to address
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Advanced Palm Essentials Training 


Palm
Essentials provides end-user training for the
Palm handheld, the portable electronic organizer designed for personal and business use. Discover the power and flexibility of handheld computing. Learn about the Palm handheld's features and how to use them to your advantage. The course is designed for Palm handheld end users.
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Business Contact Manager with Outlook 2007 
Microsoft
Outlook 2007 with
Business Contact Manager helps to save time and improve sales and marketing to ensure excellent customer service by providing customer and contact management in one central location. It allows you to easily manage all your contacts, customer information, and opportunities in one location making it easier to find and manage. It also allows you to create marketing
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Microsoft Outlook 98 Advanced 


The
Microsoft Outlook 98 Advanced course introduces you to additional features of
Outlook, which are not covered in the
Basic course, and which will help to enhance and broaden your information management skills. As you work through each unit in the course, you will learn how to work with a directory of contacts; create tasks on an electronic to-do list; track activities, times, and ideas in an
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Fundamentals of Photoshop 6 0 


The
Fundamentals of
Photoshop 6.0 WBT is the first course in the Photoshop 6.0 curriculum. This course acquaints users with the features of Photoshop 6.0. Additionally, this course enables users to create and modify images using various Photoshop tools. This course is designed for users who want to learn the basic concepts of Photoshop 6.0, and use it for creating and editing images for the print
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