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ITIL Training Seminars and Classes
From Focus on Training
ITIL Foundation - Service Mgt v3
 ...ITIL (IT Infrastructure Library v3) provides a detailed set of best practice for IT Service Management. This foundation course introduces ITIL as a whole - in the context of the service lifecycle.
ITIL embodies practices deployed by the world's most successful organisations to optimise their IT services. This Foundation course will introduce key ITIL processes including Service Level more...
From Last Minute Training
ITIL Foundation v.3 (3 days) This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach. more...
ITIL Foundations 3 Days A detailed introduction to the concepts, terms, definitions, objectives, benefits and relationships within core IT service management processes and functions, according to the ITIL best practice framework, V3. more...
ITIL Service Manager Fast Track Certification (6 Days) Location: Ottawa Date: 2008-05-12
List Price: $9495 Offered Price: $7596.00
Seats Available: 2
This hands on, instructor led program is the highest level of professional IT Service Management certification available. The candidate who achieves this certification has demonstrated not only an in-depth knowledge of IT Service Management but also a practical application of that knowledge. The program more...
ITIL V3 Foundation Certification 3 Days ...g in the delivery of IT services wishing to acquire their ITIL V3 Foundation certification should take this course.
What's included
* Accrediting agency approved program trainer with ITIL Service Manager certification and years of industry experience
* Comprehensive course binder with slides
* Exercises and case study
* Practice Exam
* ITIL V3 Foundations Certification more...
ITIL Practitioner Release and Control Certification - 5 Days Location: Ottawa Date: 2008-04-28
List Price: $3295 Offered Price: $2636.00
Seats Available: 2
This course focuses on implementing and managing the release and control activities, processes and functions that are required to stabilize an IT infrastructure through effective change, configuration and release management processes. This course is 5 days in length plus self-study and examination.
For more...
ITSM Metrics (KPIs and TCO) Expert - 5 Days Location: Ottawa Date: 2008-03-31
List Price: $4499 Offered Price: $3599.00
Seats Available: 2
This course focuses on implementing ITSM metrics to help manage and control the service delivery and service support activities and processes to deliver optimal business value. The practitioner will learn what s required to validate, direct, justify and intervene when necessary to drive efficiency, more...
ITSM Metrics (KPIs and TCO) Awareness Location: Ottawa Date: 2008-03-31
List Price: $499 Offered Price: $399.00
Seats Available: 2
The one-day Implementing IT Service Management Metrics Awareness workshop discusses and demonstrates practical examples of how to implement a performance improvement approach using a case study example for IT service management.
Included in this certification program is:
* Trainer with ITIL Service more...
ITIL Foundation Certification
  ...y one
o ITSM overview
o Background on ITIL
o IT Service Management
o Service Desk
o Service support processes
Incident management
Problem management
Release management
Change management
Configuration management
o Review
* Day two
o more...
From Spectra Mind Solutions
Prep Courses for CSTP Certifications with 100% job Guarantee.
           ...CS/ISEB- Foundation Certificate in IT Service Management( ITIL )
f. BCS/ISEB ISEB-ISTQB Certification
g. BCS/ISEB- Prince 2
h. BCS/ISEB- Security Tester and Analyst
4. Compliance Certifications
a. Basel II - Implementation and Compliance
b. CMMI Standards
c. DICOM
d. HIPAA compliance
e. HL7
f. ISO Standards
g. MiFID - Implementation and Compliance
h. PACS
i. Sarbanes - Oxley: Implementation more...Prep Courses for PMI Certifications with 100% job Guarantee.
...CS/ISEB- Foundation Certificate in IT Service Management( ITIL )
f. BCS/ISEB ISEB-ISTQB Certification
g. BCS/ISEB- Prince 2
h. BCS/ISEB- Security Tester and Analyst
4. Compliance Certifications
a. Basel II - Implementation and Compliance
b. CMMI Standards
c. DICOM
d. HIPAA compliance
e. HL7
f. ISO Standards
g. MiFID - Implementation and Compliance
h. PACS
i. Sarbanes - Oxley: Implementation more...Prep Courses for HP Products (WR 9, QTP 9, QC 9) Certifications with 100% job Guarantee.
...CS/ISEB- Foundation Certificate in IT Service Management( ITIL )
f. BCS/ISEB ISEB-ISTQB Certification
g. BCS/ISEB- Prince 2
h. BCS/ISEB- Security Tester and Analyst
4. Compliance Certifications
a. Basel II - Implementation and Compliance
b. CMMI Standards
c. DICOM
d. HIPAA compliance
e. HL7
f. ISO Standards
g. MiFID - Implementation and Compliance
h. PACS
i. Sarbanes - Oxley: Implementation more...Prep Courses for ISTQB Certifications with 100% job Guarantee.
...CS/ISEB- Foundation Certificate in IT Service Management( ITIL )
f. BCS/ISEB ISEB-ISTQB Certification
g. BCS/ISEB- Prince 2
h. BCS/ISEB- Security Tester and Analyst
4. Compliance Certifications
a. Basel II - Implementation and Compliance
b. CMMI Standards
c. DICOM
d. HIPAA compliance
e. HL7
f. ISO Standards
g. MiFID - Implementation and Compliance
h. PACS
i. Sarbanes - Oxley: Implementation more...Prep Courses for ASQ-CQE Certifications with 100% job Guarantee.
...CS/ISEB- Foundation Certificate in IT Service Management( ITIL )
f. BCS/ISEB ISEB-ISTQB Certification
g. BCS/ISEB- Prince 2
h. BCS/ISEB- Security Tester and Analyst
4. Compliance Certifications
a. Basel II - Implementation and Compliance
b. CMMI Standards
c. DICOM
d. HIPAA compliance
e. HL7
f. ISO Standards
g. MiFID - Implementation and Compliance
h. PACS
i. Sarbanes - Oxley: Implementation more...Prep Courses for ISEB Certifications with 100% job Guarantee.
...CS/ISEB- Foundation Certificate in IT Service Management( ITIL )
f. BCS/ISEB ISEB-ISTQB Certification
g. BCS/ISEB- Prince 2
h. BCS/ISEB- Security Tester and Analyst
4. Compliance Certifications
a. Basel II - Implementation and Compliance
b. CMMI Standards
c. DICOM
d. HIPAA compliance
e. HL7
f. ISO Standards
g. MiFID - Implementation and Compliance
h. PACS
i. Sarbanes - Oxley: Implementation more...Prep Courses for CFPS Certifications with 100% job Guarantee.
...rince 2, IIBA, SCRUM Methodology, CAPM, CSTE, CSQA, CMMI, ITIL, ISO & Automated testing tools (Winrunner, Load Runner, QTP, SILK, Rational tools etc).
3) Sponsor H1B Visas for right candidates too.
RUSH FOR REGISTRATION: LIMITED TIME OFFER!!!!!!!!!
For More Details Contact:
Mr. VIJAY
SPECTRAMIND TECHNOLOGIES
FLAT NO 417, ANNAPURNA BLOCK,
ADITYA ENCLAVE, AMEERPET,
HYDERABAD-38.ANDHRA PRADESH, more...CIW Database Specialist Part 3: Database Interaction and JDBC
...) We also provides corporate trainings on CIW,CTP,ASQ CQM,ITIL,ITSM,ASQ CQE, CSPM, PMP, Prince 2, IIBA, SCRUM Methodology, CAPM, CSTE, CSQA, CMMI, ITIL, ISO & Automated testing tools (Winrunner, Load Runner, QTP, SILK, Rational tools etc).
3) Sponsor H1B Visas for right candidates too.
RUSH FOR REGISTRATION: LIMITED TIME OFFER!!!!!!!!!
For More Details Contact:
Mr. VIJAY
SPECTRAMIND more...CIW Database Specialist Part 4: Advanced JDBC
...) We also provides corporate trainings on CIW,CTP,ASQ CQM,ITIL,ITSM,ASQ CQE, CSPM, PMP, Prince 2, IIBA, SCRUM Methodology, CAPM, CSTE, CSQA, CMMI, ITIL, ISO & Automated testing tools (Winrunner, Load Runner, QTP, SILK, Rational tools etc).
3) Sponsor H1B Visas for right candidates too.
RUSH FOR REGISTRATION: LIMITED TIME OFFER!!!!!!!!!
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Mr. VIJAY
SPECTRAMIND more...CIW Database Specialist Part 1: Introduction to Database Design
...) We also provides corporate trainings on CIW,CTP,ASQ CQM,ITIL,ITSM,ASQ CQE, CSPM, PMP, Prince 2, IIBA, SCRUM Methodology, CAPM, CSTE, CSQA, CMMI, ITIL, ISO & Automated testing tools (Winrunner, Load Runner, QTP, SILK, Rational tools etc).
3) Sponsor H1B Visas for right candidates too.
RUSH FOR REGISTRATION: LIMITED TIME OFFER!!!!!!!!!
For More Details Contact:
Mr. VIJAY
SPECTRAMIND more...CIW Dynamic Server Pages Part 1
...) We also provides corporate trainings on CIW,CTP,ASQ CQM,ITIL,ITSM,ASQ CQE, CSPM, PMP, Prince 2, IIBA, SCRUM Methodology, CAPM, CSTE, CSQA, CMMI, ITIL, ISO & Automated testing tools (Winrunner, Load Runner, QTP, SILK, Rational tools etc).
3) Sponsor H1B Visas for right candidates too.
RUSH FOR REGISTRATION: LIMITED TIME OFFER!!!!!!!!!
For More Details Contact:
Mr. VIJAY
SPECTRAMIND more...CIW Dynamic Server Pages Part 3 Training Provided by Spectramind
...) We also provides corporate trainings on CIW,CTP,ASQ CQM,ITIL,ITSM,ASQ CQE, CSPM, PMP, Prince 2, IIBA, SCRUM Methodology, CAPM, CSTE, CSQA, CMMI, ITIL, ISO & Automated testing tools (Winrunner, Load Runner, QTP, SILK, Rational tools etc).
3) Sponsor H1B Visas for right candidates too.
RUSH FOR REGISTRATION: LIMITED TIME OFFER!!!!!!!!!
For More Details Contact:
Mr. VIJAY
SPECTRAMIND more...Introduction to Business Intelligence: Designing a Successful BI Program Provided by Spectramind
...) We also provides corporate trainings on CIW,CTP,ASQ CQM,ITIL,ITSM,ASQ CQE, CSPM, PMP, Prince 2, IIBA, SCRUM Methodology, CAPM, CSTE, CSQA, CMMI, ITIL, ISO & Automated testing tools (Winrunner, Load Runner, QTP, SILK, Rational tools etc).
3) Sponsor H1B Visas for right candidates too.
RUSH FOR REGISTRATION: LIMITED TIME OFFER!!!!!!!!!
For More Details Contact:
Mr. VIJAY
SPECTRAMIND more...Prep Courses for CSQA , CSTE , CSPM Certifications with 100% job Guarantee.
...CS/ISEB- Foundation Certificate in IT Service Management( ITIL )
f. BCS/ISEB ISEB-ISTQB Certification
g. BCS/ISEB- Prince 2
h. BCS/ISEB- Security Tester and Analyst
4. Compliance Certifications
a. Basel II - Implementation and Compliance
b. CMMI Standards
c. DICOM
d. HIPAA compliance
e. HL7
f. ISO Standards
g. MiFID - Implementation and Compliance
h. PACS
i. Sarbanes - Oxley: Implementation more...CIW Dynamic Server Pages Part 2 Training Provided by Spectramind
...) We also provides corporate trainings on CIW,CTP,ASQ CQM,ITIL,ITSM,ASQ CQE, CSPM, PMP, Prince 2, IIBA, SCRUM Methodology, CAPM, CSTE, CSQA, CMMI, ITIL, ISO & Automated testing tools (Winrunner, Load Runner, QTP, SILK, Rational tools etc).
3) Sponsor H1B Visas for right candidates too.
RUSH FOR REGISTRATION: LIMITED TIME OFFER!!!!!!!!!
For More Details Contact:
Mr. VIJAY
SPECTRAMIND more...CIW Database Specialist Part 2: Logical and Physical Design
...) We also provides corporate trainings on CIW,CTP,ASQ CQM,ITIL,ITSM,ASQ CQE, CSPM, PMP, Prince 2, IIBA, SCRUM Methodology, CAPM, CSTE, CSQA, CMMI, ITIL, ISO & Automated testing tools (Winrunner, Load Runner, QTP, SILK, Rational tools etc).
3) Sponsor H1B Visas for right candidates too.
RUSH FOR REGISTRATION: LIMITED TIME OFFER!!!!!!!!!
For More Details Contact:
Mr. VIJAY
SPECTRAMIND more...Prep Courses for Domain Specific Certifications with 100% job Guarantee.
...CS/ISEB- Foundation Certificate in IT Service Management( ITIL )
f. BCS/ISEB ISEB-ISTQB Certification
g. BCS/ISEB- Prince 2
h. BCS/ISEB- Security Tester and Analyst
4. Compliance Certifications
a. Basel II - Implementation and Compliance
b. CMMI Standards
c. DICOM
d. HIPAA compliance
e. HL7
f. ISO Standards
g. MiFID - Implementation and Compliance
h. PACS
i. Sarbanes - Oxley: Implementation more...Prep Courses for Domain Specific Certifications with 100% job Guarantee.
...CS/ISEB- Foundation Certificate in IT Service Management( ITIL )
f. BCS/ISEB ISEB-ISTQB Certification
g. BCS/ISEB- Prince 2
h. BCS/ISEB- Security Tester and Analyst
4. Compliance Certifications
a. Basel II - Implementation and Compliance
b. CMMI Standards
c. DICOM
d. HIPAA compliance
e. HL7
f. ISO Standards
g. MiFID - Implementation and Compliance
h. PACS
i. Sarbanes - Oxley: Implementation more...Prep Courses for IBM Rational Certifications with 100% job Guarantee.
...CS/ISEB- Foundation Certificate in IT Service Management( ITIL )
f. BCS/ISEB ISEB-ISTQB Certification
g. BCS/ISEB- Prince 2
h. BCS/ISEB- Security Tester and Analyst
4. Compliance Certifications
a. Basel II - Implementation and Compliance
b. CMMI Standards
c. DICOM
d. HIPAA compliance
e. HL7
f. ISO Standards
g. MiFID - Implementation and Compliance
h. PACS
i. Sarbanes - Oxley: Implementation more...
From The Grey Matters
ITIL V3 Overview
...urse will be to give you an overview of the new topics in ITIL Version 3 as follows:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
It will also help you to understand the main differences between earlier ITIL versions.
Explanation of the ITIL Version 3 exam structure will be included.
This course is not designed to be a conversion more...
From Helix Service Management Services Ltd.
ITIL PRACTITIONER SERVICE DESK & INCIDENT MANAGEMENT
At the end of this course the candidate will be able to demonstrate:
* Ability to plan for the implementation of the Service Desk and Incident Management
* Ability to develop and improve the Customer and Business focus of the Service Desk
* Knowledge of the interdependencies between Incident Management and the other IT Service Management processes
* Awareness of the support tools more...ITIL PRACTITIONER
...ITIL Practitioner Level Training
Comprehensive courses in particular ITIL disciplines, leading to ISEB accreditation. The Practitioner courses are 3 days duration with the opportunity to sit the 2 part examination during the course.
The following courses are offered
Service Desk/Incident
Configuration
Problem
Change
Service Level
Capacity
Availability
Financial
Who should attend
These more...ITILV3 Foundation
... Foundation Certificate in IT Service Management based on ITIL is intended for:
* Employees involved in IT Service Management who are required to work within processes that are, or will be, organised according to the ITIL best practice framework.
* Candidates who wish to progress further within the new qualification structure.
Prerequisites
None, although there is a recommendation more...
From FGI Ltd
ITIL v3 Managers bridging Course
...day Bridging Course will re-enforce the key components of ITIL Version 3. It will build on delegates Version 2 knowledge and cover the key differences between Version 2 and Version 3 and explain how Service Management is evolving. Following the course, delegates will sit the ITIL Version 3 Diploma bridge examination. This consists of 20 complex multi-choice scenario-based questions and will more...IT Service Management Managers certificate
...agers Certificate. This format allows delegates to absorb ITIL course material and apply their in practice before taking their written exam. We also schedule ITIL revision workshops to fully prepare delegates for the examination days. Our outstanding pass rates, amongst the highest in the country, are testament to the success of this approach.
The most cost effective and structured route to more...Free ITIL Seminars
The seminar will explain the key disciplines that make up ITIL , the benefits that can be achieved and the key points to consider when implementing ITIL V2 / V3. more...ITIL v3 Foundation Bridging Course
This course is an bridging course from ITIL version 2 to version 3. There is an optional Version 3 Examination at the end of the course for delegates who posses a version 2 Foundation course certificate. This course is developed by experts working closely within the ITIL framework. Limited places available. more...ITIL Practitioner Courses With Examination
3 Day course, all prices are inclusive of exam and course materials. The course completes with a one and a quarter hour written assignment (essay style) and a one hour closed-book multiple-choice paper consisting of 25 questions. The questions will be based on a Case Study and a set of discipline specific appendices to the Case Study.
Courses Included Are:
Change Management
Configuration more...ITIL ISEB Practitioner Certificate in Capacity Management
...ITIL IT Service Management experience and those with full or part-time hands-on responsibility for planning, implementing and/or running a Capacity Management function. It will be equally useful for those already in this role desiring a formal understanding, or those who are about to enter a Capacity Management role and need training in how to perform.
The course is intensive, highly more...ITIL Practitioner Courses Non-Examination
2 Day course, all prices are inclusive of course materials. This workshop is based on, and supplements, the IT Infrastructure Library. At the current time there is no formal qualification for this course. more...ITIL Examination Coaching training course
1 Day course, all prices are inclusive of course materials. The course is designed to provide you with a detailed understanding of ways in which your knowledge of ITIL should be expressed to gain maximum marks. more...
From Datrix Training Ltd
ITIL Foundation
...nt Foundation course is a three-day course leading to the ITIL Foundation Certificate. It is made up of a series of formal lectures, a number of practical assignments to be carried out in syndicate groups and some practical exam preparation.
Throughout the course a series of mock examinations will be set and candidates will have ample opportunity to prepare for the examination, which will be more...
From Miracle Infocom
IBM AIX Trainings
...Infocom
Why choose Miracle Infocom?
Knowledge in a Box
ITIL Version 3
Advanced System Admin. Track
AIX 5L Performance Tuning
AIX 5L Security
AIX 5L Problem Determination
AIX 5L Internals
IBM eServer pSeries Logical Partitioning
AIX Programming Track
C/C Programming in AIX
AIX 5L Application Programming
AIX 5L Device Driver Development
AIX Speciality Track
AIX 5L Kernel more...
From Helix Service Management Services Ltd.
ITIL Foundation
... Foundation Certificate in IT Service Management based on ITIL is intended for:
Employees involved in IT Infrastructure management who are required to work within processes that are, or will be, organized according to ITIL .
Candidates who wish to progress further to the Practitioner or Manager s Certificate in IT Service Management or to certification in the area of ISO 20000. The more...
From Boston University Corporate Education Center
ITIL Service Manager
IT Service Manager is the highest level of professional IT Service Management certification available. The candidate who achieves certification has demonstrated not only an in-depth knowledge of IT Service Management, but also the practical application of that knowledge.
Class consists of two 5-day sessions covering the Service Support and Service Delivery processes and a 1 -day review session more...ITIL Foundation Certification
The ITSM Foundation course introduces the attendee to the fundamentals of IT Service Management as described in the IT Infrastructure Library. Delivered over three days, it features lectures, discussion, team exercises and quizzes. It culminates with a one-hour certification examination. more...Accelerated ITIL Foundation
The Accelerated ITSM Foundation course introduces the attendee to the fundamentals of IT Service Management as described in the IT Infrastructure Library . Delivered over two expanded days, it features lectures, discussion, team exercises and quizzes. It culminates with a one-hour certification examination.
Examination: An optional 1-hour certification examination, administered by an independent more...ITIL Service Management Essentials
...ITIL) is one of the fastest growing areas in IT today. ITIL is a set of best practices for managing IT services, originally developed in the UK more than 10 years ago. ITIL offers IT organizations a way to manage the requirement that they do more with less by providing process improvement and metrics for measuring performance and return on investment.
Service Management Essentials will more...
From New Horizons Charlotte
Itil
...ITIL ( ), is a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM). This framework defines how Service Management is applied within specific organisations. Being a framework, it is completely customisable for application within any type of business or organisation that has a reliance on IT infrastructure. The ITIL (IT Infrastructure more...
From New Horizons Albany - Tech Valley
ITIL (Information Technolgy Infrastructure Library)
The IT Infrastructure Library, ITIL ( ), is a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM). This framework defines how Service Management is applied within specific organisations. Being a framework, it is completely customisable for application within any type of business or organisation that has a reliance on IT infrastructure. more...
From Purple Griffon
ITIL Service Management Foundation
A 3 day intensive ITIL service management course with exam. more...
From American IT
Microsoft Operations Framework Essentials
Microsoft Operations Framework (MOF) is a collection of best practices principles and models. It provides comprehensive technical guidance for achieving mission-critical production system reliability availability supportability and manageability for solutions and services built on Microsoft's products and technologies. This course Microsoft Operations Framework Essentials is an introductory more...
From Chameleon - Global ITIL Experts
ITIL Practitioner Release & Control
...ITIL Practitioner Release and Control
Learn how to become qualified and optimise your Release and Control processes through accredited best practice!
Chameleon offers the full portfolio of EXIN accredited IT Service Management training leading to ITIL Overview, Foundation, Practitioner and Service Manager level qualifications.
Duration
This five day course explores the guidance in ITIL more...
From ConTrain GmbH
From Boston University Corporate Education Center
Iterative Development and the Business Analyst
In an effort to shorten time-to-market and to uncover bugs early, IT organizations are increasingly using a style of project management called iterative development. The new strategy is to develop software in small cycles of analysis, design and coding - rather than doing all the up-front work before coding begins. To work effectively in this environment, Business Analysts and Project Managers more...
From Chameleon - Global ITIL Experts
ITIL Practitioner Certificate - Financial Management
This three day course explores the guidance in ITIL FinancialManagement to understand the proceses and challenges faced when implementing and working with the discipline. The course is used in preparation to undertake the EXIN Practitioner Course exam in Financial Management in the afternoon of day three of the course. more...ITIL Awareness for non IT staff
A one day course which explains the disciplines within the ITIL methodology and their relationship to each other. This course is designed for staff who whilst not working directly in an IT environment, are required to work closely with IT colleagues and therefore would benefit from an appreciation of ITIL. The course also benefits senior managers who require a high level understanding of what more...ITIL Service Management Foundation Certificate
This three day course includes a 1 hour multiple choice examination which takes place on the afternoon of day 3. The successful completion of the course and examination leads to the ITIL Service Manager's Foundation Certificate. Chameleon - Global ITIL Experts is an EXIN accredited training provider and also provides ITIL training at Practitioner and Service Manager levels. more...ITIL Service Manager's Certificate - Service Support
This is a five day course. This is the first half of the course leading to the Manager's Certificate in IT Service Management. The second part of the course is the Service Delivery course (ITILSMCSD), which is also five days' duration. Successful completion of the courses and examinations leads to delegates achieving the Manager's Certificate in IT Service Management. more...ITIL Service Manager's Certificate - Service Delivery
This is a five day course. This course is preceded by the 5 day Service Support course (ITILSMCSS). more...ITIL Practitioner Certificate - Service Desk/Incident Management
This three day course explores the guidance in ITIL Service Desk and Incident Management to understand the processes involved and the opportunities and challenges faced when implementing and working with the discipline. more...ITIL Practitioner Certificate - Problem Management
This three day course explores the guidance for ITIL Problem Management to understand the processes involved in Problem Management and the opportunities and challenges faced when implementing and working with the discipline. more...ITIL Practitioner Certificate - Change Management
This three day course explores the guidance in ITIL Change Management to understand the processes involved in Change Management and the opportunities and challenges faced when implementing and working with the discipline. This course is used in preparation to undertake the EXIN Practitioner Certificate in Change Management in the afternoon of day three of the course. more...ITIL Practitioner Certificate - Service Level Management
This three day course explores the guidance in ITIL Service Level Management to understand the processes involved and the opportunities and challenges faced when implementing and working with this discipline. The course is used in preparation to undertake the EXIN Practitioner Certificate exam in Service Level Management in the afternoon of day three of the course. more...ITIL Practitioner Certificate - Configuration Management
This three day course explores the guidance in ITIL Configuration Management to understand the proceses and challenges faced when implementing and working with the discipline. The course is used in preparation to undertake the EXIN Practitioner Course exam in Configuration Management in the afternoon of day three of the course. more...ITIL Overview - An Awareness for Managers
This is a one day course designed for staff at all levels with responsibility for the delivery of IT services. The course helps delegates to understand the IT Infrastructure Library best practices and th4e benefits of Service Management in an IT environment. more...
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