Instructor Led ITIL Training Classes in United Kingdom

ITIL V3 Overview ...urse will be to give you an overview of the new topics in ITIL Version 3 as follows: Service Strategy Service Design Service Transition Service Operation Continual Service Improvement It will also help you to understand the main differences between earlier ITIL versions. Explanation of the ITIL Version 3 exam structure will be included. This course is not designed to be a conversion  more...

ITIL PRACTITIONER SERVICE DESK & INCIDENT MANAGEMENT At the end of this course the candidate will be able to demonstrate: * Ability to plan for the implementation of the Service Desk and Incident Management * Ability to develop and improve the Customer and Business focus of the Service Desk * Knowledge of the interdependencies between Incident Management and the other IT Service Management processes * Awareness of the support tools  more...

ITIL PRACTITIONER ...ITIL Practitioner Level Training Comprehensive courses in particular ITIL disciplines, leading to ISEB accreditation. The Practitioner courses are 3 days duration with the opportunity to sit the 2 part examination during the course. The following courses are offered Service Desk/Incident Configuration Problem Change Service Level Capacity Availability Financial Who should attend These  more...

ITILV3 Foundation ... Foundation Certificate in IT Service Management based on ITIL is intended for: * Employees involved in IT Service Management who are required to work within processes that are, or will be, organised according to the ITIL best practice framework. * Candidates who wish to progress further within the new qualification structure. Prerequisites None, although there is a recommendation  more...

ITIL v3 Managers bridging Course ...day Bridging Course will re-enforce the key components of ITIL Version 3. It will build on delegates Version 2 knowledge and cover the key differences between Version 2 and Version 3 and explain how Service Management is evolving. Following the course, delegates will sit the ITIL Version 3 Diploma bridge examination. This consists of 20 complex multi-choice scenario-based questions and will  more...

IT Service Management Managers certificate ...agers Certificate. This format allows delegates to absorb ITIL course material and apply their in practice before taking their written exam. We also schedule ITIL revision workshops to fully prepare delegates for the examination days. Our outstanding pass rates, amongst the highest in the country, are testament to the success of this approach. The most cost effective and structured route to  more...

Free ITIL Seminars The seminar will explain the key disciplines that make up ITIL , the benefits that can be achieved and the key points to consider when implementing ITIL V2 / V3.  more...

ITIL v3 Foundation Bridging Course This course is an bridging course from ITIL version 2 to version 3. There is an optional Version 3 Examination at the end of the course for delegates who posses a version 2 Foundation course certificate. This course is developed by experts working closely within the ITIL framework. Limited places available.  more...

ITIL Practitioner Courses With Examination 3 Day course, all prices are inclusive of exam and course materials. The course completes with a one and a quarter hour written assignment (essay style) and a one hour closed-book multiple-choice paper consisting of 25 questions. The questions will be based on a Case Study and a set of discipline specific appendices to the Case Study. Courses Included Are: Change Management Configuration  more...

ITIL ISEB Practitioner Certificate in Capacity Management ...ITIL IT Service Management experience and those with full or part-time hands-on responsibility for planning, implementing and/or running a Capacity Management function. It will be equally useful for those already in this role desiring a formal understanding, or those who are about to enter a Capacity Management role and need training in how to perform. The course is intensive, highly  more...

ITIL Practitioner Courses Non-Examination 2 Day course, all prices are inclusive of course materials. This workshop is based on, and supplements, the IT Infrastructure Library. At the current time there is no formal qualification for this course.  more...

ITIL Examination Coaching training course 1 Day course, all prices are inclusive of course materials. The course is designed to provide you with a detailed understanding of ways in which your knowledge of ITIL should be expressed to gain maximum marks.  more...

ITIL Foundation ...nt Foundation course is a three-day course leading to the ITIL Foundation Certificate. It is made up of a series of formal lectures, a number of practical assignments to be carried out in syndicate groups and some practical exam preparation. Throughout the course a series of mock examinations will be set and candidates will have ample opportunity to prepare for the examination, which will be  more...

ITIL Foundation ... Foundation Certificate in IT Service Management based on ITIL is intended for: Employees involved in IT Infrastructure management who are required to work within processes that are, or will be, organized according to ITIL . Candidates who wish to progress further to the Practitioner or Manager s Certificate in IT Service Management or to certification in the area of ISO 20000. The  more...

ITIL Service Management Foundation A 3 day intensive ITIL service management course with exam.  more...

ITIL Practitioner Release & Control ...ITIL Practitioner Release and Control Learn how to become qualified and optimise your Release and Control processes through accredited best practice! Chameleon offers the full portfolio of EXIN accredited IT Service Management training leading to ITIL Overview, Foundation, Practitioner and Service Manager level qualifications. Duration This five day course explores the guidance in ITIL  more...

ITIL Practitioner Certificate - Financial Management This three day course explores the guidance in ITIL FinancialManagement to understand the proceses and challenges faced when implementing and working with the discipline. The course is used in preparation to undertake the EXIN Practitioner Course exam in Financial Management in the afternoon of day three of the course.  more...

ITIL Awareness for non IT staff A one day course which explains the disciplines within the ITIL methodology and their relationship to each other. This course is designed for staff who whilst not working directly in an IT environment, are required to work closely with IT colleagues and therefore would benefit from an appreciation of ITIL. The course also benefits senior managers who require a high level understanding of what  more...

ITIL Service Management Foundation Certificate This three day course includes a 1 hour multiple choice examination which takes place on the afternoon of day 3. The successful completion of the course and examination leads to the ITIL Service Manager's Foundation Certificate. Chameleon - Global ITIL Experts is an EXIN accredited training provider and also provides ITIL training at Practitioner and Service Manager levels.  more...

ITIL Service Manager's Certificate - Service Support This is a five day course. This is the first half of the course leading to the Manager's Certificate in IT Service Management. The second part of the course is the Service Delivery course (ITILSMCSD), which is also five days' duration. Successful completion of the courses and examinations leads to delegates achieving the Manager's Certificate in IT Service Management.  more...

ITIL Service Manager's Certificate - Service Delivery This is a five day course. This course is preceded by the 5 day Service Support course (ITILSMCSS).  more...

ITIL Practitioner Certificate - Service Desk/Incident Management This three day course explores the guidance in ITIL Service Desk and Incident Management to understand the processes involved and the opportunities and challenges faced when implementing and working with the discipline.  more...

ITIL Practitioner Certificate - Problem Management This three day course explores the guidance for ITIL Problem Management to understand the processes involved in Problem Management and the opportunities and challenges faced when implementing and working with the discipline.  more...

ITIL Practitioner Certificate - Change Management This three day course explores the guidance in ITIL Change Management to understand the processes involved in Change Management and the opportunities and challenges faced when implementing and working with the discipline. This course is used in preparation to undertake the EXIN Practitioner Certificate in Change Management in the afternoon of day three of the course.  more...

ITIL Practitioner Certificate - Service Level Management This three day course explores the guidance in ITIL Service Level Management to understand the processes involved and the opportunities and challenges faced when implementing and working with this discipline. The course is used in preparation to undertake the EXIN Practitioner Certificate exam in Service Level Management in the afternoon of day three of the course.  more...

ITIL Practitioner Certificate - Configuration Management This three day course explores the guidance in ITIL Configuration Management to understand the proceses and challenges faced when implementing and working with the discipline. The course is used in preparation to undertake the EXIN Practitioner Course exam in Configuration Management in the afternoon of day three of the course.  more...

ITIL Overview - An Awareness for Managers This is a one day course designed for staff at all levels with responsibility for the delivery of IT services. The course helps delegates to understand the IT Infrastructure Library best practices and th4e benefits of Service Management in an IT environment.  more...