Instructor Led Itil Best Practice Training Classes

ITIL Foundation v.3 (3 days) Location: Ottawa Date: 2008-04-23 List Price: $1495 Offered Price: $1196.00 Seats Available: 2 This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL more...

ITIL Awareness for non IT staff A one day course which explains the disciplines within the ITIL methodology and their relationship to each other. This course is designed for staff who whilst not working directly in an IT environment, are required to work closely with IT colleagues and therefore would benefit from an appreciation of ITIL. The course also benefits senior managers who require a high level understanding of what more...