Instructor Led Itil Best Practice Training Classes in United Kingdom

ITIL PRACTITIONER ITIL Practitioner Level Training Comprehensive courses in particular ITIL disciplines, leading to ISEB accreditation. The Practitioner courses are 3 days duration with the opportunity to sit the 2 part examination during the course. The following courses are offered Service Desk/Incident Configuration Problem Change Service Level Capacity Availability Financial Who should attend These courses more...

ITILV3 Foundation Who should attend The examination for the Foundation Certificate in IT Service Management based on ITIL is intended for: * Employees involved in IT Service Management who are required to work within processes that are, or will be, organised according to the ITIL best practice framework. * Candidates who wish to progress further within the new qualification structure. Prerequisites None, more...

ITIL Awareness for non IT staff A one day course which explains the disciplines within the ITIL methodology and their relationship to each other. This course is designed for staff who whilst not working directly in an IT environment, are required to work closely with IT colleagues and therefore would benefit from an appreciation of ITIL. The course also benefits senior managers who require a high level understanding of what more...