Instructor Led Itil Overview Training Classes

ITIL V3 Overview This one day course is aimed at all levels of IT professionals, customers and users involved in the provision or receipt of IT services. The aim of the course will be to give you an overview of the new topics in ITIL Version 3 as follows: Service Strategy Service Design Service Transition Service Operation Continual Service Improvement It will also help you to understand the main more...

ITIL Practitioner Release & Control ...EXIN accredited IT Service Management training leading to ITIL Overview, Foundation, Practitioner and Service Manager level qualifications. Duration This five day course explores the guidance in ITIL Release Management to understand the processes involved in Release and Control/Change/Configuration Management. This course is for IT professionals who will participate in managing, organising more...

ITIL Overview - An Awareness for Managers This is a one day course designed for staff at all levels with responsibility for the delivery of IT services. The course helps delegates to understand the IT Infrastructure Library best practices and th4e benefits of Service Management in an IT environment. more...