Instructor Led Itil Service Training Classes

IT Service Management Managers certificate 2 x 5-day courses. 1 x 1-day revision. 1 x 1-day exam coaching. The IT Service Management certificate consists of two 5 day modules: IT Service Management Support IT Service Management Delivery At FGI we schedule each module approximately one month apart, and approximately one month prior to the ISEB public examination dates to provide our delegates with a structured approach to attaining more...

ITIL Service Manager IT Service Manager is the highest level of professional IT Service Management certification available. The candidate who achieves certification has demonstrated not only an in-depth knowledge of IT Service Management, but also the practical application of that knowledge. Class consists of two 5-day sessions covering the Service Support and Service Delivery processes and a 1 -day review session more...

ITIL Service Management Essentials ... you will be able to Demonstrate an understanding of ITIL service support and delivery processes, interfaces, and the relationships between them and wider IT issues. Demonstrate knowledge of essential service management concepts and have awareness of essential service management techniques. List cost, benefits, and possible problems associated with implementing ITIL service support more...

ITIL Service Management Foundation A 3 day intensive ITIL service management course with exam. more...

ITIL Practitioner Certificate - Financial Management This three day course explores the guidance in ITIL FinancialManagement to understand the proceses and challenges faced when implementing and working with the discipline. The course is used in preparation to undertake the EXIN Practitioner Course exam in Financial Management in the afternoon of day three of the course. more...

ITIL Service Management Foundation Certificate This three day course includes a 1 hour multiple choice examination which takes place on the afternoon of day 3. The successful completion of the course and examination leads to the ITIL Service Manager's Foundation Certificate. Chameleon - Global ITIL Experts is an EXIN accredited training provider and also provides ITIL training at Practitioner and Service Manager levels. more...

ITIL Service Manager's Certificate - Service Support This is a five day course. This is the first half of the course leading to the Manager's Certificate in IT Service Management. The second part of the course is the Service Delivery course (ITILSMCSD), which is also five days' duration. Successful completion of the courses and examinations leads to delegates achieving the Manager's Certificate in IT Service Management. more...

ITIL Service Manager's Certificate - Service Delivery This is a five day course. This course is preceded by the 5 day Service Support course (ITILSMCSS). more...

ITIL Practitioner Certificate - Service Desk/Incident Management This three day course explores the guidance in ITIL Service Desk and Incident Management to understand the processes involved and the opportunities and challenges faced when implementing and working with the discipline. more...

ITIL Practitioner Certificate - Service Level Management This three day course explores the guidance in ITIL Service Level Management to understand the processes involved and the opportunities and challenges faced when implementing and working with this discipline. The course is used in preparation to undertake the EXIN Practitioner Certificate exam in Service Level Management in the afternoon of day three of the course. more...

ITIL Overview - An Awareness for Managers This is a one day course designed for staff at all levels with responsibility for the delivery of IT services. The course helps delegates to understand the IT Infrastructure Library best practices and th4e benefits of Service Management in an IT environment. more...