Instructor Led Itil Service Manager Training Classes

ITIL Service Manager Fast Track Certification (6 Days) Location: Ottawa Date: 2008-05-12 List Price: $9495 Offered Price: $7596.00 Seats Available: 2 This hands on, instructor led program is the highest level of professional IT Service Management certification available. The candidate who achieves this certification has demonstrated not only an in-depth knowledge of IT Service Management but also a practical application of that knowledge. The program more...

ITIL V3 Foundation Certification 3 Days ...d * Accrediting agency approved program trainer with ITIL Service Manager certification and years of industry experience * Comprehensive course binder with slides * Exercises and case study * Practice Exam * ITIL V3 Foundations Certification Exam * Light refreshments in the morning and during breaks * Certificate of completion For more information please call more...

ITSM Metrics (KPIs and TCO) Expert - 5 Days Location: Ottawa Date: 2008-03-31 List Price: $4499 Offered Price: $3599.00 Seats Available: 2 This course focuses on implementing ITSM metrics to help manage and control the service delivery and service support activities and processes to deliver optimal business value. The practitioner will learn what s required to validate, direct, justify and intervene when necessary to drive efficiency, more...

ITSM Metrics (KPIs and TCO) Awareness Location: Ottawa Date: 2008-03-31 List Price: $499 Offered Price: $399.00 Seats Available: 2 The one-day Implementing IT Service Management Metrics Awareness workshop discusses and demonstrates practical examples of how to implement a performance improvement approach using a case study example for IT service management. Included in this certification program is: * Trainer with ITIL Service more...