Instructor Led Itil Service Manager Training - Training Resources

ITILSMB - ITIL Service Manager Bridge Course This qualification program will bridge the subject matter content gap between the ITIL Service Manager s Certificate version 2 and the ITIL Expert Certification of IT Service Management version 3.  more...

ITIL Service Manager Fast Track Certification (6 Days) Location: Ottawa Date: 2008-05-12 List Price: $9495 Offered Price: $7596.00 Seats Available: 2 This hands on, instructor led program is the highest level of professional IT Service Management certification available. The candidate who achieves this certification has demonstrated not only an in-depth knowledge of IT Service Management but also a practical application of that knowledge. The program  more...

ITIL V3 Foundation Certification 3 Days ...d * Accrediting agency approved program trainer with ITIL Service Manager certification and years of industry experience * Comprehensive course binder with slides * Exercises and case study * Practice Exam * ITIL V3 Foundations Certification Exam * Light refreshments in the morning and during breaks * Certificate of completion For more information please call  more...

ITSM Metrics (KPIs and TCO) Expert - 5 Days Location: Ottawa Date: 2008-03-31 List Price: $4499 Offered Price: $3599.00 Seats Available: 2 This course focuses on implementing ITSM metrics to help manage and control the service delivery and service support activities and processes to deliver optimal business value. The practitioner will learn what s required to validate, direct, justify and intervene when necessary to drive efficiency,  more...

ITSM Metrics (KPIs and TCO) Awareness Location: Ottawa Date: 2008-03-31 List Price: $499 Offered Price: $399.00 Seats Available: 2 The one-day Implementing IT Service Management Metrics Awareness workshop discusses and demonstrates practical examples of how to implement a performance improvement approach using a case study example for IT service management. Included in this certification program is: * Trainer with ITIL Service  more...

ITIL V3 Managing Across the Lifecycle Embedded into the five (5) day Managing Across the Lifecycle (MALC) course is our unique virtualization, Living the Lifecycle ®. Woven through all of ITSM Academy's ITIL ® V3 Certification classes, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through  more...

ITIL Service Manager Course Objectives: The ITIL Service Manager is the highest achievement in ITIL training and certification. The path to earning an ITIL Service Manager certification is an intense 10 day in-course learning experience with expected interim self study. The class covers 40% theory, maintaining 60% of the curriculum for practical application through case studies. Candidates are also evaluated  more...

ITIL V3 Managers Bridge Course - Accredited With ITIL V3, a new Training Scheme and Point System have been introduced. The ITIL Expert, similar to the V2 Manager's Certificate in Service Management, is now the highest scholastic achievement inside of IT Service Management and is awarded upon reaching 22 credits. For ITIL Service Manager professionals, the ITIL V3 Managers Bridge Course is the quickest and most cost effective  more...