From Last Minute Training
ITIL Foundation v.3 (3 days) This course provides IT Managers and
Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service
Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the
ITIL best practice service lifecycle approach.
more...
ITIL Foundations 3 Days A detailed introduction to the concepts, terms, definitions, objectives, benefits and relationships within core IT service management processes and functions, according to the
ITIL best practice framework, V3.
more...