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Itil V3 Training Seminars and Classes

From QLogy Management Services Pvt. Ltd

ITIL V2-V3 Service Manager Bridge

This qualification will bridge the gap between the ITIL Managera s Certificate in IT Service Management and the ITIL Expert in IT Service Management. This course is only intended for those holding a valid ITIL Managera s Certificate in IT Service Management based ITIL versions 1 and 2. ITIL considered as the de facto standard for managing a business focused, cost effective IT organization, more...

ITIL V2 Service Manager

Objective: Provide knowledge and skills to plan the ITSM processes, and support the optimization of those processes. The ITIL Service Manager Training course consists of two training blocks in which the theory is considered in more detail and the practical implementation is discussed and practiced with case studies. The ITIL Service Manager is one of the industrya s most rigorous and more...

ITIL V3 Foundation

ITIL is collection of good practices in IT Service Management, developed by OGC and supported by publications, qualifications and an international user group. The course will guide the design, development and use of training materials as well as training aimed at raising individuala s understanding of, and competence in, IT Service Management as described in the 1. ITIL Service Strategy, more...

From Vyomlabs Pvt. Ltd.

Off-site Training ITIL Training India Off-site ITIL Trainings are customized as per client's requirements. Offsite trainings is the best tool for cost effective, excellent training solution. Contact Vyom Labs to know more. We conduct following trainings under Off-site offerings: 1. ITIL V3 Foundation's 2. ISO 20000 / SQM Foundation's 3. IT Service Manager's / IT Service Management 4. ITIL V3 Intermediate: Service Operation more...

Offsite Training ITIL Training India Offsite ITIL Trainings are customized as per client's requirements. Offsite trainings is the best tool for cost effective, excellent training solution. Contact Vyom Labs to know more. We conduct following trainings under Offsite offerings: 1. ITIL V3 Foundation's 2. ISO 20000 / SQM Foundation's 3. IT Service Manager's / IT Service Management 4. ITIL V3 Intermediate: Service Operation more...

ITIL V3 Foundation Training, Accredited

Training Highlights * Service Strategy (SS) (Business Perspective book of V2) * Service Design (SD) (Combination of Application Management and Service Delivery) * Service Transition (ST) (Handling the transition phase a Change and Release Management) * Service Operation (SO) (Mix of ICT Infrastructure Management, Application Management & Service Support as per ITIL V2) * more...

ITIL V2-V3 Foundations Bridging

...TIL V2 - V3 Foundation Bridge Prepare for and take the ITIL v3 Foundation Bridging Certification Exam Evaluate new content in ITIL v3 and identify the benefits of ITIL v3 implementation Identify the primary differences between ITIL v2 and ITIL v3 Explain the business objectives for each phase of the ITIL v3 Service Lifecycle Assess the main principles and models of ITIL v3 Service more...

Accredited ITIL V2 Foundations

Foundation Certificate in IT Service Management (ITIL V2 Foundation) Information Technology is recognized as a critical enabler and key differentiators for business success today. CEOs, CIOs, CTOs and senior management are concerned about optimizing their IT investments and improving the effectiveness and efficiency of their IT resources to support business requirements. Training more...

Accredited IT Service Managers Training & Certification

The Manager's Certificate in IT Service Management is aimed at * Managers and consultants in IT Service Management; * Managers and staff those who are involved in implementing ITIL or advising on ITIL. Our instructors draw upon ITIL's Service Delivery and Service Support publications. ITIL knowledge, experience and newly acquired insight are each applied and tested through more...

ITIL Intermediate Service Transition

...ITIL V3 Intermediate Course Service Transition Lifecycle Module This 3-day ITIL v3 Intermediate a Service Transition course immerses students in the overall concepts, processes, policies, and methods associated with the Service Transition phase of the Service Lifecycle. The main focus areas include Service Transition purpose, principles, processes, activities, functions, technology, and more...

ITIL Intermediate Service Operation

...ITIL v3 Intermediate a Service Operation course immerses students in the overall concepts, processes, policies, and methods associated with the Service Operation phase of the Service Lifecycle. The main focus areas include Service Operation purpose, principles, processes, activities, functions, technology, and implementation considerations. This course is designed using an engaging case study more...

ISO 20000 SQM

Foundation Certificate in Service Quality Management : The Foundation Certificate in Service Quality Management will be supplementary to the ITIL Foundation Certificate in IT Service Management and both together are meant to become the required background for professionals working for an ISO/ IEC 20000 certified IT service provider. iso 20000, sqm, foundation certificate, iec 20000, itil, more...

From silicon beach training

ITIL V3 Foundation Training

...ITIL V3 Foundation training course is an intensive introduction to the ITIL service management framework, providing a a best practicea approach to all aspects of the service lifecycle which is designed to enable successful delivery and support of quality IT Services. This ITIL training course consists of short lectures, discussions, examination technique, mock examinations and culminates more...

From Kennedy Ryder

PRINCE2 Practitioner - Chester England

PRINCE2 Practioner course in Chester, England, UK? PRINCE2 Practitioner follows PRINCE2 Foundation. This Kennedy Ryder course prepares attendees for the PRINCE2 Practitioner examination through a series of classroom lectures, discussions, exercises and mock examinations. The practical side of the course emphasises how the attendees can effectively use PRINCE2 on their return to their more...

PMI PMP or CAPM - Geneva Lausanne, Switzerland

PMI PMP or CAPM in Geneva Lausanne, Switzerland? PMI PMP and CAPM are recognised in Switzerland and globally. Kennedy Ryder's PMP and CAPM Examination course prepares candidates for success in the selected examination. Charles Ryder designed this course to be a condensed three days in the knowledge that most project managers who apply for the PMI PMP or CAPM examination have already sufficient more...

From Last Minute Training

ITIL v3 Service Capability Release Control and Validation This course uses an engaging case study-based approach, allowing you to learn the core disciplines of ITIL best practices & to be positioned to successfully complete the associated exam. The exam will be offered on the last day of the course at 3: 30 pm. more...

ITIL V3 Foundation Bridge Program Certification Program This course focuses on the new ITIL ® V3 concepts and contents and the main differences between ITIL ® V2 and V3. Included in this course is the ITIL V3 Foundation Bridge formal certification exam. more...

ITILSMB - ITIL Service Manager Bridge Course This qualification program will bridge the subject matter content gap between the ITIL Service Manager s Certificate version 2 and the ITIL Expert Certification of IT Service Management version 3. more...

ITIL V3 Foundation Challenge Course - ctc This challenge course is based on the version 3 release of the IT Infrastructure Library ITIL this therefore provides the common sense as well as practical advice required to help new and experienced IT Service Management Staff to do their job better. more...

ITIL v3 Foundations - Nexient Designed for anyone seeking ITIL Foundation certification & everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, & balancing IT resources in the most effective manner. more...

ITIL v3 Foundations Course- Evenings This online-instructor led course introduces the lifecycle of managing IT services to deliver to business expectations. Course positions students to successfully complete the exam needed for entry into the future ITIL v3 intermediate level courses. more...

ICSI - ITIL Intermediate Continual Service Improvement The purpose of this training module & the associated exam & certificate is, respectively, to impart, test, & validate the knowledge on industry practices in service management & design as documented in the ITIL ® Continual Service Improvement publication. more...

IISS - ITIL Intermediate Service Strategy - CTE The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management and strategy as documented in the ITIL ® Service Strategy publication. more...

ITIL V3 Foundation Program Certification Program acend ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. more...

ITIL Service Management Foundation v3 -procept During the 3-day course you'll learn ITIL terminology, the structure, basic concepts & core principles of ITIL practices for Service Management. more...

ITILV3 Bridge Course NEW - 2 day course - cte This exam preparatory course introduces ITIL V3 concepts & explains the major differences with ITIL V2. The ITIL Foundation V3 Bridge exam will be scheduled at 10: 00am the day after the course; 30 minute examination of 20 multiple choice questions. more...

IPSR - ITIL Practitioner Support and Restore This new program replaces the individual Service Desk / Incident management & Problem Management Practitioner courses. It focuses on the implementation, management, & optimization of integrated processes required for achieving Service & Support. more...

ITIL Foundation Certification Version 3 includes exam This exam-preparatory course provides comprehensive coverage of foundation concepts within the IT Infrastructure Library (ITIL) V3. Through lectures & practice exam questions participants explore the concepts of good practice in IT Service Management. more...

ITIL Foundation Certification Version 3- CTE Solutions This exam-preparatory course provides comprehensive coverage of foundation concepts within the IT Infrastructure Library (ITIL) V3. Through lectures & practice exam questions participants explore the concepts of good practice in IT Service Management. more...

ITIL04 - ITILV3 Bridge Course- CTE Solutions ...mproving quality and reducing cost of operation; ITSM and ITIL V3 now emphasizes the following areas: * Assist in transforming IT Service Management onto a strategic business asset * Assist in defining and managing the complete lifecycle of IT Service Management Process * Provide guidance on the development of Services Strategy, the development of more...

ITIL v3 Foundation with Wall Street Business Simulation- Nexient This is the newest entry level Certification Course for IT Service Management Practice based on ITIL v3; using the context of the just released ITIL Service Management Practice core texts which look at ITIL from a Lifecycle perspective. more...

ITIL v3 Foundation with Wall Street Business Simulation This is the newest entry level Certification Course for IT Service Management Practice based on ITIL v3; using the context of the just released ITIL Service Management Practice core texts which look at ITIL from a Lifecycle perspective. more...

ITIL Foundation v.3 (3 days) This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach. more...

ITIL v3 foundation certifiant examen inclus 3 jours pour comprendre la totalit des processus ITIL de fa on approfondie dans une d marche de Service Management et obtenir la certification ITIL Foundation more...

ITIL Foundations with Quintegrator Location: St. John's Date: 2009-02-16 List Price: $1495 Offered Price: $1196. 00 Seats Available: 2 Learn How to: Understand how the various processes contribute to effective management of the IT organization Appreciate the need for IT control processes and be able to apply them in the work environment Identify the bottlenecks in IT processes and initiate improvement actions more...

ITIL01V3 - ITIL Foundation Certification Version 3 ...w ITIL Version 3The course was developed in line with the ITIL V3 Framework. Its purpose is to provide participants in the training program with the necessary information required to successfully achieve ITIL V3 Foundation certification. This course is comprised of 75% lecture covering ITIL common language, concept overview of the Service Lifecycle, and ITIL V3 models and process goals, more...

ITIL v1v2 Managers to ITIL v3 Diploma Bridging ... Managera s Certificate in IT Service Management and the ITIL v3 Diploma in IT Service Management. 5th day is set aside for the exam. It is recommended that students who take this course should have the Excel 2003 intermediate prerequisite or have equivalent knowledge. The course is designed for individuals who already hold the Managera s Certificate in IT Service Management at an more...

ITIL V3 Foundation Certification includes EXAM ...IL Version 3. The course was developed in line with the ITIL V3 Framework. Its purpose is to provide participants in the training program with the necessary information required to successfully achieve ITIL V3 Foundation certification. This course is comprised of 75% lecture covering ITIL common language, concept overview of the Service Lifecycle, and ITIL V3 models and process goals, more...

ITIL Foundations 3 Days A detailed introduction to the concepts, terms, definitions, objectives, benefits and relationships within core IT service management processes and functions, according to the ITIL best practice framework, V3. more...

ITIL Service Manager Fast Track Certification (6 Days) Location: Ottawa Date: 2008-05-12 List Price: $9495 Offered Price: $7596.00 Seats Available: 2 This hands on, instructor led program is the highest level of professional IT Service Management certification available. The candidate who achieves this certification has demonstrated not only an in-depth knowledge of IT Service Management but also a practical application of that knowledge. The program more...

ITIL V3 Foundation Certification 3 Days ...g in the delivery of IT services wishing to acquire their ITIL V3 Foundation certification should take this course. What's included * Accrediting agency approved program trainer with ITIL Service Manager certification and years of industry experience * Comprehensive course binder with slides * Exercises and case study * Practice Exam * ITIL V3 Foundations Certification more...

ITIL Practitioner Release and Control Certification - 5 Days Location: Ottawa Date: 2008-04-28 List Price: $3295 Offered Price: $2636.00 Seats Available: 2 This course focuses on implementing and managing the release and control activities, processes and functions that are required to stabilize an IT infrastructure through effective change, configuration and release management processes. This course is 5 days in length plus self-study and examination. For more...

ITSM Metrics (KPIs and TCO) Expert - 5 Days Location: Ottawa Date: 2008-03-31 List Price: $4499 Offered Price: $3599.00 Seats Available: 2 This course focuses on implementing ITSM metrics to help manage and control the service delivery and service support activities and processes to deliver optimal business value. The practitioner will learn what s required to validate, direct, justify and intervene when necessary to drive efficiency, more...

ITSM Metrics (KPIs and TCO) Awareness Location: Ottawa Date: 2008-03-31 List Price: $499 Offered Price: $399.00 Seats Available: 2 The one-day Implementing IT Service Management Metrics Awareness workshop discusses and demonstrates practical examples of how to implement a performance improvement approach using a case study example for IT service management. Included in this certification program is: * Trainer with ITIL Service more...

ITIL Foundation Certification

Location: Toronto Date: 2007-07-04 List Price: $1350 Offered Price: $944.00 Seats Available: 1 Material Covered * Day one o ITSM overview o Background on ITIL o IT Service Management o Service Desk o Service support processes Incident management Problem management Release management more...

From Satyam Sri Services

ITIL V3 Foundation

...se fully prepares every participant for APMG/ EXINa s a ITIL v3 Foundationa certification examination. This certification is a prerequisite for the Intermediate and Advanced levels of ITIL certification. InterProm USAa s 3-day ITIL v3 Foundation course provides you with a general overview of the IT Service Management lifecycle and its supporting processes, functions, roles and more...

From ITSM Academy

ITIL V3 Lifecycle Course Service Design Service Design brings the output of Service Strategy to life by designing new or changed services that satisfy business objectives and are secure, resilient and reliable. Based on the Service Design publication of the ITIL V3 ® library, ITSM Academya ™s course focuses on the planning, implementing and optimizing of Service Design processes, plans, policies and standards that will be more...

ITIL V3 Managing Across the Lifecycle Embedded into the five (5) day Managing Across the Lifecycle (MALC) course is our unique virtualization, Living the Lifecycle ®. Woven through all of ITSM Academy's ITIL ® V3 Certification classes, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through more...

ITIL V3 Lifecycle Course - Service Transition ST The difference between a successful and failed IT Service often lies in the quality of its transition from the development to the production environment. Based on the Service Transition publication of the ITIL V3 library, ITSM Academya s course focuses on the planning, implementing and optimizing of the processes and structure of the Service Transition stage of the IT Service Lifecycle. The more...

ITIL Foundation ITSM Academy's Accredited ITIL Foundation classes are delivered over three (3) days. They are filled with sample documents, hand-on exercises, case studies and lively discussions. Foundation exam included on last day of class. Woven through all of our V3 Certification classes is our unique virtualization Living the Lifecyclea , which brings processes and concepts to life. The certification more...

ITIL Service Manager Course Objectives: The ITIL Service Manager is the highest achievement in ITIL training and certification. The path to earning an ITIL Service Manager certification is an intense 10 day in-course learning experience with expected interim self study. The class covers 40% theory, maintaining 60% of the curriculum for practical application through case studies. Candidates are also evaluated more...

ITIL V3 Capability Course PPO - Planning Protection and Optimization - Accredited Would you buy a product or service that did not include some type of warranty? Shouldna t your customers be guaranteed that IT services will perform as promised? During the negotiation and acceptance of Service Level Agreements, IT commits that services will meet customer requirements for availability, capacity, continuity and security. The ITIL V3 Capability Course - Planning, Protection and more...

ITIL V3 Lifecycle Course Service Operation - Accredited This course is intended for those involved in or requiring a deep understanding of Event Management and monitoring, Incident Management and service restoration, Request Fulfillment, Problem Management and root cause analysis, Access Management. We also cover the fundamental aspects of communication and stakeholder management, organization of Service Desk, Technical Management, and Application more...

ITIL V3 Lifecycle Course - Continual Service Improvement CSI Both ITIL and ISO/ IEC 20000 emphasize the need to build measurable continual improvement into every stage of the IT Service Lifecycle to ensure continued business alignment and service value. Based on the Continual Service Improvement (CSI) publication within the ITIL V3 library, this three (3) day course focuses on the strategies, concepts and techniques for planning, implementing and more...

ITIL V3 Managers Bridge Course - Accredited With ITIL V3, a new Training Scheme and Point System have been introduced. The ITIL Expert, similar to the V2 Manager's Certificate in Service Management, is now the highest scholastic achievement inside of IT Service Management and is awarded upon reaching 22 credits. For ITIL Service Manager professionals, the ITIL V3 Managers Bridge Course is the quickest and most cost effective more...

ITIL V3 Capability Course SOA - Service Offerings and Agreements The primary goal of IT Service Management is to deliver quality IT services that enable desired business outcomes. To do this, service providers often face a precarious balancing act of managing customer relationships and requirements, understanding and managing demand and patterns of business activities, aligning internal and external suppliers and maintaining fiscal responsibility and sound IT more...

Certified Process Design Engineer CPDE This five (5) day certification course converts the theory of Process Design into practical application, by coupling prescriptive advice with hands-on opportunities to analyze, design, measure and integrate processes. The knowledge obtained in this course applies to every Service Management framework, standard and maturity model. The Loyalist Certification Services (LCS) exam is administered on more...

ITIL V3 Capability Course RCV - Release Control and Validation To implement new services in a controlled and cost-effective manner, IT departments must successfully implement ITIL Release, Control and Validation best practices. In this course, you learn how to plan, implement and optimize the Release, Control and Validation (RCV) processes and gain the skills required to take the ITIL Intermediate Certificate in Release, Control and Validation Embedded more...

ITIL V3 Capability Course OSA - Operational Support and Analysis To implement new services in a controlled and cost-effective manner, IT departments must successfully optimize their Operational Support and Analysis (OSA) best practices. This five (5) day course provides in-depth knowledge of the ITIL Operational Support and Analysis (OSA) areas: - Event Management - Incident Management - Request Fulfillment - Access Management - Problem Management - more...

From Mountainview

ITIL V3 Intermediate - SS SD ST SO CSI PPO SOA RCV OSA MALC ...3 venue: 1. CBT with Exam Preparation and Review with an ITIL V3 Expert Trainer 2. On-site classroom 3. Distance Learning via the Internet All ITIL V3 Intermediate courses are available ITILV3SS: Service Strategy ITILV3SD: Service Design ITILV3ST: Service Transition ITILV3SO: Service Operation ITILV3CSI: Continual Service Improvement ITILV3MALC: Managing Across the Lifecycle more...

ITILV3F Foundation CBT On-site or Distance Learning

The purpose of the ITIL ® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL ® terminology, structure and basic concepts and has comprehended the core principles of ITIL ® practices for Service Management. The ITIL ® Foundation certificate in IT Service Management is not intended to enable the holders of the more...

From Focus on Training

ITIL Foundation - Service Mgt v3

...elease Management, Incident and Problem Management. The ITIL v3 Foundation Certificate exam is taken on the final day of the course. The course will enable delegates to: - Explain the concept of Service Management - Explain the objectives and business value for each phase of the Service Lifecycle - Define key ITIL terminology - Understand how key ITIL processes contribute to the Service more...

From Miracle Infocom

IBM AIX Trainings

AIX 5L Virtualisation Performance Management AIX Basics (3 day) AIX Basics (4 day) AIX Basics (5 day) AIX Jumpstart for UNIX Professionals AIX Network Installation Manager AIX System Administration - (10 day): Part 1 AIX System Administration - (10 day): Part 2 AIX System Administration - (5 day): Part 1 AIX System Administration I: Implementation AIX System Administration II: more...

From Spectra Mind Solutions

APMG certifications training in INDIA

APMG certifications training in INDIA APMP- Bid & Proposal Management Certification The Association for Proposal Management Professionals (APMP) is an internationally recognised association promoting best practice through a diverse range of disciplines within proposal and bid management. Their mission statement is: "To advance the arts, sciences, and technology of new business acquisition more...

Prep Courses for CSTP Certifications with 100% job Guarantee.

Prep Courses for Certifications with 100 job Guarantee. For the First time in India all the Banking financial services and Insurance (BFSI) Domain Specific training programs like Business Analyst , Financial Analyst , System Analyst , Data Analyst/Recon Analyst , Tax Analyst , Bond Analyst and other lead analyst roles only at one place- Spectramind . After receiving overwhelming more...

Prep Courses for ISEB Certifications with 100% job Guarantee.

Prep Courses for ISEB Certifications with 100 job Guarantee. After receiving overwhelming response to our last 85 batches, SPECTRAMIND TECHNOLOGIES CoE Division of Spectramind Solutions now announces a new batch of Prep Courses for International Certifications, ISEB Certifications in HYDERABAD. So as to prepare you thoroughly for the most prestigious certification exams Conducted by more...

Prep Courses for CFPS Certifications with 100% job Guarantee.

IFPUG - Function Point Specialist Exam name : CFPS The CFPS exam is a rigorous test of both the knowledge of the counting rules laid out in the current release of the CPM and the ability to apply those rules. The exam consists of three sections: Definition, Implementation and Case. An individual must have at least 90% correct on each section of the exam or at least 90% overall correct with at more...

Introduction to Business Intelligence: Designing a Successful BI Program Provided by Spectramind

Introduction to Business Intelligence: Designing a Successful BI Program Provided by Spectramind Training Program Details Audience Anyone interested in implementing a BI program in their organization including program and project managers, business and statistical analysts, and marketing directors. Prior BI experience is not needed. Objective Setting up a business intelligence program takes more...

Prep Courses for Domain Specific Certifications with 100% job Guarantee.

Prep Courses for IBM Rational Certifications with 100% job Guarantee.

Prep Courses for IBM Rational Certifications with 100 job Guarantee. After receiving overwhelming response to our last 85 batches, SPECTRAMIND TECHNOLOGIES CoE Division of Spectramind Solutions now announces a new batch of Prep Courses for International IBM Product Certifications in HYDERABAD. So as to prepare you thoroughly for the most prestigious certification exams Conducted by more...

From QT&T Consulting (Asia) Pte Limited

Project Management Certification PMP Preparation Course_CITREP Endorsed!

QT&T is Global Registered Education Provider accredited by PMI, USA. QT&T Project management Professional Certitifcation Prep Program is CITREP ENDORESED. QT&T is pleased to announce PMP session for Month of Novemeber 2009. Public training Schedule: 07,-8, 14, 15 November 2008 (Weekends *flexible) For Corporate Training pls contact +65 68968552 or email to sales@qtnt. com more...

From Trimentus Technologies Pvt Ltd.

certified ITIL v2 Service Manager in April 6 to April 18 at Chennai

Certified ITIL v2 Service Manager in partnership with Trimentus Technologies What Will Be Covered? # Application of IT Service Management Best Practices # Continuous Service Improvement Program - Ensuring Quality # Service Level Management - The Quest for Quality # Service Desk - The a Diamonda # Incident Management - Getting Back to Work # Problem Management - Understanding Why We more...

ITIL v3 Foundation ...Improved decision making and optimized risk Trimentus ITIL v3 Foundation Preparatory Course Course Overview The ITIL v3 Foundation course is a 3 day interactive training courses, replete with classroom lectures, exercises and mock exams, which goes beyond just equipping participants to successfully pass the ITIL v3 Foundation examination, but also enables them to comprehend factors more...

From Maze Net Solution

Prometric test center in Mazenet Mazenet offers a wide range IT/ ITES programs that are job oriented in association with various corporates and leading institution. Mazenet is synonymous with high quality education and training. Prometric Inc. is the world's leading on-line testing body that has reputed affiliations with IBM, Microsoft, CompTIA, ITIL, Sun , etc. Mazenet is a Platinum Partner & offers Moblie Testing to IT more...

ITIL V3 Training Mazenet ...dministering and evaluating corporate training solutions ITIL V3: ITIL ® v3 Foundation PREMIUM E-Learning Course offers scenario-based training with real-life connects. In this virtual atmosphere, the learners will attend different conferences hosted by two ITIL Experts, who will explain the foundations of ITIL v3. The scenarios are geared to provide both theoretical and practical more...

From BMC Software, Inc

BMC Remedy AR System 75 Foundation - Part 1 WBT

This course provides BMC Remedy ITSM 7. 5 administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy ITSM 7. 5 applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), and BMC Remedy Asset Management. Using a workshop more...

From Mountainview USA

ITIL V3 Intermediate - SS SD ST SO CSI PPO SOA RCV OSA MALC

...3 venue: 1. CBT with Exam Preparation and Review with an ITIL V3 Expert Trainer 2. On-site classroom 3. Distance Learning via the Internet All ITIL V3 Intermediate courses are available ITILV3SS: Service Strategy ITILV3SD: Service Design ITILV3ST: Service Transition ITILV3SO: Service Operation ITILV3CSI: Continual Service Improvement ITILV3MALC: Managing Across the Lifecycle more...

ITILV3F Foundation CBT On-site or Distance Learning

From KnowledgeWorks IT Consulting Pvt. Ltd.

IT Risk Management Workshop

For see complete information about this event, please visit http://www. knowledgeworksindia. com/ download/ ITRM_Jul09. htm To add this event to your Calendar (Outlook), Please click the below link http://www. google. com/ calendar/ ical/ kwitads%40gmail. com/ public/ basic. ics more...

Certified ISO 270012005 Implementer Course

For see complete information about this event, please visit http://www. knowledgeworksindia. com/ download/ isoim_Aug09. htm To add this event to your Calendar (Outlook), Please click the below link http://www. google. com/ calendar/ ical/ kwitads%40gmail. com/ public/ basic. ics more...

Workshop on Design Patterns with JAVA For see complete information about this event, please visit http://www. knowledgeworksindia. com/ download/ DPJ_Aug09. htm To add this event to your Calendar (Outlook), Please click the below link http://www. google. com/ calendar/ ical/ kwitads%40gmail. com/ public/ basic. ics more...

PMdistilled Project Management Workshop for PMP Certification Based on 4th Edition Earn 35 Contact Hours

For see complete information about this event, please visit http://www. knowledgeworksindia. com/ download/ PMP_Aug09. htm To add this event to your Calendar (Outlook), Please click the below link http://www. google. com/ calendar/ ical/ kwitads%40gmail. com/ basic. ics more...

One Day Promotional Workshop on Cloud Computing using Google App Engine Platform

For see complete information about this event, please visit http://www. knowledgeworksindia. com/ download/ GAE_Jul09. htm To add this event to your Calendar (Outlook), Please click the below link http://www. google. com/ calendar/ ical/ kwitads%40gmail. com/ public/ basic. ics more...

Test Process Improvement Workshop

For see complete information about this event, please visit http://www. knowledgeworksindia. com/ download/ TPI_Jul09. htm To add this event to your Calendar (Outlook), Please click the below link http://www. google. com/ calendar/ ical/ kwitads%40gmail. com/ public/ basic. ics more...

Certified ISO 9001 2008 Internal Auditors Course For see complete information about this event, please visit http://www. knowledgeworksindia. com/ download/ ISOIA_Jul09. htm To add this event to your Calendar (Outlook), Please click the below link http://www. google. com/ calendar/ ical/ kwitads%40gmail. com/ public/ basic. ics more...

ITILv3 Foundation Workshop at Bangalore

For see complete information about this event, please visit http://www. knowledgeworksindia. com/ download/ ITILv3_Jul09. htm To add this event to your Calendar (Outlook), Please click the below link http://www. google. com/ calendar/ ical/ kwitads%40gmail. com/ public/ basic. ics more...

Workshop on Software Inspection For see complete information about this event, please visit http://www. knowledgeworksindia. com/ download/ SI_Jun09. htm To add this event to your Calendar (Outlook), Please click the below link http://www. google. com/ calendar/ ical/ kwitads%40gmail. com/ public/ basic. ics more...

A One-day workshop on Disaster Recovery DR Practical IT Approach in Implementing Business Continuity Plans BCP

For see complete information about this event, please visit http://www. knowledgeworksindia. com/ download/ DR_May09. htm To add this event to your Calendar (Outlook), Please click the below link http://www. google. com/ calendar/ ical/ kwitads%40gmail. com/ public/ basic. ics more...

From FGI Ltd

ITIL IT Service Management Managers certificate

2 x 5-day courses. 1 x 1-day revision. 1 x 1-day exam coaching. The IT Service Management certificate consists of two 5 day modules: IT Service Management Support IT Service Management Delivery At FGI we schedule each module approximately one month apart, and approximately one month prior to the ISEB public examination dates to provide our delegates with a structured approach to more...

ITIL v3 Managers Bridging Course

This five-day Bridging Course will re-enforce the key components of ITIL Version 3. It will build on delegates Version 2 knowledge and cover the key differences between Version 2 and Version 3 and explain how Service Management is evolving. Following the course, delegates will sit the ITIL Version 3 Diploma bridge examination. This consists of 20 complex multi-choice scenario-based questions more...

From KnowledgeWorks IT Consulting Pvt. Ltd.

Workshop on SQL Server 2008 Reporting Services (SSRS) at Bangalore

For see complete information about this event, please visit http://www. knowledgeworksindia. com/ download/ SSRS_May09. htm To add this event to your Calendar (Outlook), Please click the below link http://www. google. com/ calendar/ ical/ kwitads%40gmail. com/ public/ basic. ics more...

Public Workshop on Software Configuration Management

For see complete information about this event, please visit http://www. knowledgeworksindia. com/ download/ SCM_Apr09. htm To add this event to your Calendar (Outlook), Please click the below link http://www. google. com/ calendar/ ical/ kwitads%40gmail. com/ public/ basic. ics more...

From ZoMax Technical Servcies LLC

ITIL V3 Foundation This hands-on ITIL Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB and EXIN, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM more...

From Helix Service Management Services Ltd.

ITIL PRACTITIONER SERVICE DESK & INCIDENT MANAGEMENT

At the end of this course the candidate will be able to demonstrate: * Ability to plan for the implementation of the Service Desk and Incident Management * Ability to develop and improve the Customer and Business focus of the Service Desk * Knowledge of the interdependencies between Incident Management and the other IT Service Management processes * Awareness of the support tools more...

ITIL PRACTITIONER

ITIL Practitioner Level Training Comprehensive courses in particular ITIL disciplines, leading to ISEB accreditation. The Practitioner courses are 3 days duration with the opportunity to sit the 2 part examination during the course. The following courses are offered Service Desk/Incident Configuration Problem Change Service Level Capacity Availability Financial Who should attend These courses more...

ITILV3 Foundation

Who should attend The examination for the Foundation Certificate in IT Service Management based on ITIL is intended for: * Employees involved in IT Service Management who are required to work within processes that are, or will be, organised according to the ITIL best practice framework. * Candidates who wish to progress further within the new qualification structure. Prerequisites None, more...

From FGI Ltd

Free ITIL Seminars

The seminar will explain the key disciplines that make up ITIL , the benefits that can be achieved and the key points to consider when implementing ITIL V2 / V3. more...

ITIL v3 Foundation Bridging Course

This course is an bridging course from ITIL version 2 to version 3. There is an optional Version 3 Examination at the end of the course for delegates who posses a version 2 Foundation course certificate. This course is developed by experts working closely within the ITIL framework. Limited places available. more...

ITIL Practitioner Courses With Examination

3 Day course, all prices are inclusive of exam and course materials. The course completes with a one and a quarter hour written assignment (essay style) and a one hour closed-book multiple-choice paper consisting of 25 questions. The questions will be based on a Case Study and a set of discipline specific appendices to the Case Study. Courses Included Are: Change Management Configuration more...

ITIL ISEB Practitioner Certificate in Capacity Management

Those wishing to broaden their ITIL IT Service Management experience and those with full or part-time hands-on responsibility for planning, implementing and/or running a Capacity Management function. It will be equally useful for those already in this role desiring a formal understanding, or those who are about to enter a Capacity Management role and need training in how to perform. The course more...

ITIL Practitioner Courses Non-Examination

2 Day course, all prices are inclusive of course materials. This workshop is based on, and supplements, the IT Infrastructure Library. At the current time there is no formal qualification for this course. more...

ITIL Examination Coaching training course

1 Day course, all prices are inclusive of course materials. The course is designed to provide you with a detailed understanding of ways in which your knowledge of ITIL should be expressed to gain maximum marks. more...

From Datrix Training Ltd

ITIL Foundation

The IT Service Management Foundation course is a three-day course leading to the ITIL Foundation Certificate. It is made up of a series of formal lectures, a number of practical assignments to be carried out in syndicate groups and some practical exam preparation. Throughout the course a series of mock examinations will be set and candidates will have ample opportunity to prepare for the more...

From Helix Service Management Services Ltd.

ITIL Foundation

Who should attend The examination for the Foundation Certificate in IT Service Management based on ITIL is intended for: Employees involved in IT Infrastructure management who are required to work within processes that are, or will be, organized according to ITIL . Candidates who wish to progress further to the Practitioner or Manager s Certificate in IT Service Management or to more...

From Wintrac Inc.

IT Infrastructure Library (ITIL) Level 2 - Service Level Management(itil) This 2-day course will encourage all employees to participate in the success of their companies by aligning IT services with the current and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process more...

IT Infrastructure Library (ITIL)Level 1 - Foundations(itil) By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL. All the companies who contributed their best practices then adopted this guide. The best practice framework for service management contains a description on how to organize service management within your organization. This course maps directly to the exam, so students will be more...

ITIL Foundations Certification - IT Service Management Best Practice Framework(itil) Designed for all levels of IT Service and Support staff, this course provides IT professionals with accredited industry certification of the ITIL best practice framework. Whether adopting ITIL or embarking on continuous service improvement, participants gain a fundamental understanding of how IT Service and Support can be best organized to align IT with business needs, improve service quality and more...

Help Desk Analyst(itil) This 4-day course will prepare students for the Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk more...

From ProjectingIT

Microsoft Enterprise Project Server EPM Training Course for Project Managers and Administrators Online Classroom Microsoft MS Project EPM Server Administrator Training, EPM Planning and Deployment Training, Project Web Access PWA Training, MS Project Server Installation, Project Server Project and Resource Center, MS Project Server Configuration, SharePoint Service, MS Project Server Training Course, Timesheets, Portfolio Server Training, Primavera Training, EPM Training, Project Server Deployment, Project more...

From Wintrac Inc.

ITIL 30 Foundation Bridge for IT Service Management - New Features This course prepares students for the ITIL ® version 3 Foundation certificate. Since this course highlights the new topics in ITIL version 3 and the main differences from earlier ITIL versions, it is only intended for existing holders of previous versions of ITIL Foundation certificates. The ITIL Foundation Bridge certificate in IT Service Management is not intended to enable the holders more...

IT Infrastructure Library ITIL Level 2 - Service Level Management This 2-day course will encourage all employees to participate in the success of their companies by aligning IT services with the current and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process more...

IT Infrastructure Library ITIL Level 1 - Foundations By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL. All the companies who contributed their best practices then adopted this guide. The best practice framework for service management contains a description on how to organize service management within your organization. This course maps directly to the exam, so students will be more...

Help Desk Analyst This 4-day course will prepare students for the Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk more...

Help Desk Technology Designed for up to five days of Help Desk Technology classroom training, this course guarantees a successful training and learning experience. This open, modular instructor-led guide was developed for quick scanning in the classroom and is filled with interactive exercises. You can get a complete list of other ITIL classes at http://www.wintrac.com/courses/coursesITIL.asp more...

ITIL Foundations Certification - IT Service Management Best Practice Framework Designed for all levels of IT Service and Support staff, this course (student guide) provides IT professionals with accredited industry certification of the ITIL best practice framework. Whether adopting ITIL or embarking on continuous service improvement, participants gain a fundamental understanding of how IT Service and Support can be best organized to align IT with business needs, improve more...

ITIL V3.0 Foundation for IT Service Management ...ounding in the key concepts, terminology and processes of ITIL V3. At this level, the qualification remains very similar to the ITIL V2 Foundation qualification. Whether adopting ITIL ® or embarking on continuous service improvement, participants will gain a fundamental understanding of how IT Service Support and Delivery can be best organized to align IT with business needs, improve more...

From Xcelware - Six Sigma Training and Certification Program in Bangalore

Six Sigma Training and Certification Program in Bangalore Dear All, Greetings from Xcelware Global!!! Having successfully trained more than 150 professionals from various industries through our panel of elite trainers, we are pleased to inform you about our upcoming Bangalore batch in September 2009, the batch will commence from 12th September 2009 onwards. Please find hereunder the details, and also find attached the Six Sigma Black Belt more...

From ConTrain GmbH

E-teaching ITIL Foundation

http/ www. contrain. info/ ausbildung basis. htm more...

From The Knowledge Academy

ITIL IT Service Management V3 Foundation CourseDuration 3 Days ITIL a IT Service Management V3 Foundation CourseDuration: 3 Days This course provides comprehensive first-level training for anyone involved in the provision, support, and delivery of IT Services. It is a 3 day training course leading to the V3 Foundation Certificate in IT Service Management. During the course, delegates will gain knowledge of best practice terminology, the structure and more...

From Washington Technology Industry Association

ITIL Foundations V3 w Exam ...e the associated exam, required for entry into the future ITIL v3 intermediate level training courses. Instructor: Ray Anessi, PanglossIT (Expert Level ITIL Instructor). Ray is one of only a handful of EXPERT level instructors in the country. He brings real world experience to the classroom and his students have a 100% pass rate on ITIL Foundations Courses! WTIA have leveraged our buying more...

From Reckon IT Training & Consulting

ITILV3 Foundation Course in IT Service Management

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management of Version 3. The aim of this course is for each participant to be able to Use the ITIL terminology understand and Identify the more...

From Competency Centre-Software Quality

Software Testing Software Quality Management Training Software Testing Manual Testing Concepts Automated Testing Tools Quick Test Professional Win Runner Load Runner Test Director Quality Centre Rational Tools (RPT, RFT) Software Quality Management Software Development Life Cycle Models Software Standards / Models ( ISO 9001 : 2000 ) Software Standards / Models ( CMMI a V 1. 2 for Dev) Software Process Software Project more...

From Aspire Europe Ltd

IT service management

All our ITIL courses are delivered in collaboration with Purple Griffon. Many organisations implementing ITIL fail to appreciate that they are implementing a change programme rather than a process improvement project. We offer fully qualified ITIL consultants who have been involved in ITIL and BS15000 implementations to support you. We couple our Programme Management experience with our more...

From Cognex Technology Pvt. Ltd

ITIL Foundation Program ...ITIL V3 Foundation Course: ITIL (IT Infrastructure Library) is the most widely accepted approach to IT Service Management (ITSM) in the world. ITIL is now being adopted and used across the world as the de-facto standard for best practice in the provision of IT Service and is practiced by organizations worldwide. ITSM best practices provide the organization with a systematic approach to the more...

From Sharp Development Solutions College

MCSA - Microsoft Certified Systems Administrator

*** NO OBLIGATION TASTER SESSION - first 3 hours of the course offered for only 20pounds *** Only 2-3 Students per class *** Pay for courses in instalments *** SDS College London is a renowned IT training institute providing education to candidates around the world. As our student, you will receive training from highly experienced and qualified tutors. You will receive the best guidance on more...

From The Grey Matters

ITIL V3 Overview

This one day course is aimed at all levels of IT professionals, customers and users involved in the provision or receipt of IT services. The aim of the course will be to give you an overview of the new topics in ITIL Version 3 as follows: Service Strategy Service Design Service Transition Service Operation Continual Service Improvement It will also help you to understand the main more...

From Boston University Corporate Education Center

ITIL Service Manager

IT Service Manager is the highest level of professional IT Service Management certification available. The candidate who achieves certification has demonstrated not only an in-depth knowledge of IT Service Management, but also the practical application of that knowledge. Class consists of two 5-day sessions covering the Service Support and Service Delivery processes and a 1 -day review session more...

ITIL Foundation Certification

The ITSM Foundation course introduces the attendee to the fundamentals of IT Service Management as described in the IT Infrastructure Library. Delivered over three days, it features lectures, discussion, team exercises and quizzes. It culminates with a one-hour certification examination. more...

Accelerated ITIL Foundation

The Accelerated ITSM Foundation course introduces the attendee to the fundamentals of IT Service Management as described in the IT Infrastructure Library . Delivered over two expanded days, it features lectures, discussion, team exercises and quizzes. It culminates with a one-hour certification examination. Examination: An optional 1-hour certification examination, administered by an independent more...

ITIL Service Management Essentials

The IT Infrastructure Library (ITIL) is one of the fastest growing areas in IT today. ITIL is a set of best practices for managing IT services, originally developed in the UK more than 10 years ago. ITIL offers IT organizations a way to manage the requirement that they do more with less by providing process improvement and metrics for measuring performance and return on investment. Service more...

From New Horizons Charlotte

Itil

The IT Infrastructure Library, ITIL ( ), is a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM). This framework defines how Service Management is applied within specific organisations. Being a framework, it is completely customisable for application within any type of business or organisation that has a reliance on IT infrastructure. The more...

From New Horizons Albany - Tech Valley

ITIL (Information Technolgy Infrastructure Library)

From Purple Griffon

ITIL Service Management Foundation

A 3 day intensive ITIL service management course with exam. more...

From American IT

Microsoft Operations Framework Essentials

Microsoft Operations Framework (MOF) is a collection of best practices principles and models. It provides comprehensive technical guidance for achieving mission-critical production system reliability availability supportability and manageability for solutions and services built on Microsoft's products and technologies. This course Microsoft Operations Framework Essentials is an introductory more...

From Chameleon - Global ITIL Experts

ITIL Practitioner Release & Control

ITIL Practitioner Release and Control Learn how to become qualified and optimise your Release and Control processes through accredited best practice! Chameleon offers the full portfolio of EXIN accredited IT Service Management training leading to ITIL Overview, Foundation, Practitioner and Service Manager level qualifications. Duration This five day course explores the guidance in ITIL Release more...

From Boston University Corporate Education Center

Iterative Development and the Business Analyst

In an effort to shorten time-to-market and to uncover bugs early, IT organizations are increasingly using a style of project management called iterative development. The new strategy is to develop software in small cycles of analysis, design and coding - rather than doing all the up-front work before coding begins. To work effectively in this environment, Business Analysts and Project Managers more...

From Chameleon - Global ITIL Experts

ITIL Practitioner Certificate - Financial Management

This three day course explores the guidance in ITIL FinancialManagement to understand the proceses and challenges faced when implementing and working with the discipline. The course is used in preparation to undertake the EXIN Practitioner Course exam in Financial Management in the afternoon of day three of the course. more...

ITIL Awareness for non IT staff

A one day course which explains the disciplines within the ITIL methodology and their relationship to each other. This course is designed for staff who whilst not working directly in an IT environment, are required to work closely with IT colleagues and therefore would benefit from an appreciation of ITIL. The course also benefits senior managers who require a high level understanding of what more...

ITIL Service Management Foundation Certificate

This three day course includes a 1 hour multiple choice examination which takes place on the afternoon of day 3. The successful completion of the course and examination leads to the ITIL Service Manager's Foundation Certificate. Chameleon - Global ITIL Experts is an EXIN accredited training provider and also provides ITIL training at Practitioner and Service Manager levels. more...

ITIL Service Manager's Certificate - Service Support

This is a five day course. This is the first half of the course leading to the Manager's Certificate in IT Service Management. The second part of the course is the Service Delivery course (ITILSMCSD), which is also five days' duration. Successful completion of the courses and examinations leads to delegates achieving the Manager's Certificate in IT Service Management. more...

ITIL Service Manager's Certificate - Service Delivery

This is a five day course. This course is preceded by the 5 day Service Support course (ITILSMCSS). more...

ITIL Practitioner Certificate - Service Desk/Incident Management

This three day course explores the guidance in ITIL Service Desk and Incident Management to understand the processes involved and the opportunities and challenges faced when implementing and working with the discipline. more...

ITIL Practitioner Certificate - Problem Management

This three day course explores the guidance for ITIL Problem Management to understand the processes involved in Problem Management and the opportunities and challenges faced when implementing and working with the discipline. more...

ITIL Practitioner Certificate - Change Management

This three day course explores the guidance in ITIL Change Management to understand the processes involved in Change Management and the opportunities and challenges faced when implementing and working with the discipline. This course is used in preparation to undertake the EXIN Practitioner Certificate in Change Management in the afternoon of day three of the course. more...

ITIL Practitioner Certificate - Service Level Management

This three day course explores the guidance in ITIL Service Level Management to understand the processes involved and the opportunities and challenges faced when implementing and working with this discipline. The course is used in preparation to undertake the EXIN Practitioner Certificate exam in Service Level Management in the afternoon of day three of the course. more...

ITIL Practitioner Certificate - Configuration Management

This three day course explores the guidance in ITIL Configuration Management to understand the proceses and challenges faced when implementing and working with the discipline. The course is used in preparation to undertake the EXIN Practitioner Course exam in Configuration Management in the afternoon of day three of the course. more...

ITIL Overview - An Awareness for Managers

This is a one day course designed for staff at all levels with responsibility for the delivery of IT services. The course helps delegates to understand the IT Infrastructure Library best practices and th4e benefits of Service Management in an IT environment. more...