Instructor Led Itil V3 Expert Trainer Training - Training Resources

ITSM Metrics (KPIs and TCO) Expert - 5 Days Location: Ottawa Date: 2008-03-31 List Price: $4499 Offered Price: $3599.00 Seats Available: 2 This course focuses on implementing ITSM metrics to help manage and control the service delivery and service support activities and processes to deliver optimal business value. The practitioner will learn what s required to validate, direct, justify and intervene when necessary to drive efficiency,  more...

ITIL V3 Managing Across the Lifecycle Embedded into the five (5) day Managing Across the Lifecycle (MALC) course is our unique virtualization, Living the Lifecycle ®. Woven through all of ITSM Academy's ITIL ® V3 Certification classes, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through  more...

ITIL V3 Lifecycle Course - Service Transition ST The difference between a successful and failed IT Service often lies in the quality of its transition from the development to the production environment. Based on the Service Transition publication of the ITIL V3 library, ITSM Academya s course focuses on the planning, implementing and optimizing of the processes and structure of the Service Transition stage of the IT Service Lifecycle. The  more...

ITIL V3 Intermediate - SS SD ST SO CSI PPO SOA RCV OSA MALC ...3 venue: 1. CBT with Exam Preparation and Review with an ITIL V3 Expert Trainer 2. On-site classroom 3. Distance Learning via the Internet All ITIL V3 Intermediate courses are available ITILV3SS: Service Strategy ITILV3SD: Service Design ITILV3ST: Service Transition ITILV3SO: Service Operation ITILV3CSI: Continual Service Improvement ITILV3MALC: Managing Across the Lifecycle  more...