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Outlook 2002 Volume 1 and Volume 2 ...mplete Status Viewing Task Progress Forwarding A Task & Its Status Introduction To Outlooks Journal Journal Options Tracking Journal Items Viewing Journal Entries Journal Viewing Options Organizing The Journal Introduction To Outlook's Notes Creating New Notes Changing Note Colors Viewing Notes Outside of Outlook Note Options Resizing Notes Notes View Options Conclusion  more...

ICND2 1 0 Single-Area OSPF Implementation ICND2 1.0: Single-Area OSPF Implementation Cisco Cisco Certified Network Associate (CCNA ) 640-816 Interconnecting Cisco Networking Devices 1.0 - Part 2 To implement OSPF and troubleshoot its configurations  more...

Exploratory Data Analysis in Six Sigma ... you closely examine the output variable (known as y) and its possible causes or input variables (known as x's) collected in the Measure stage to get a deeper understanding of their relationships. The goal of this analysis is to narrow down the many possible x's identified earlier during the Measure stage, to a few probable ones. This analysis is generally conducted through the use of two  more...

Statistical Process Control and Control Plans in Six Sigma ...rts, and that each process is prevented from reverting to its previous state. The goal of this stage is also to develop a control plan to document and hold the gains, and to assist in monitoring and implementing controls. This course aims to introduce basic SPC and control chart concepts and how to develop a control plan to hold the gains prior to the closure of a Six Sigma project. The  more...

Talent Management Basics Talent Management: Basics Would you be able to define talent management if someone asked you what it was? And would you be able to explain why it should be a top priority for organizations? Talent management focuses on recruiting, hiring, developing, and retaining the right talent to drive an organization's performance. This course helps clarify talent management's key role in helping an  more...

Talent Management Planning ...ve a clear understanding of how your organization defines its workforce requirements and what processes are in place for attracting, developing, and retaining the right people. Then you can create a plan for meeting your talent needs that align with the overall goals of the organization. This course describes some of the challenges of managing talent, which you should keep in mind as you create  more...

Managing a Diverse Team Managing a Diverse Team The population as a whole is becoming ever more diverse. Naturally, these societal changes are mirrored in the workplace. The most forward-looking organizations recognize the importance of managing a diverse workforce effectively. In turn, those managers who have the skills to lead a diverse team successfully are highly valued. This course describes what diversity is,  more...

Creating a Business Execution Culture ... up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is getting anything done? In companies that execute well, the principles of business execution permeate the entire organization and become part of the company's culture. But how does an execution culture come to be? A  more...

Business Execution in Action ...ess to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you in the process of "executing business execution" in your organization. All organizations share three common key processes: the people process, the strategy process, and the operations process. One lesson will explore ways to employ the principles of business  more...

Communicating Vision Communicating Vision Today's leaders must be able to communicate vision in such a way that the audience is engaged and everyone understands and internalizes the message. Effective leadership communication gives purpose and meaning to the work that people do. Leaders should strive to communicate vision with a sense of integrity, building trust as an individual and as a leader. This course  more...

Managing and Rewarding Top Performers ...r company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a  more...

Principles of External Auditing Principles of External Auditing The thought of an external auditor coming to your company may make you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology, concepts, strategies, and techniques that are specific to external auditing and its practice. You can  more...

Creating and Analyzing an Operating Budget ...simply feel around in the dark and hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually fall victim to cash flow problems that could result in its downfall.As many would agree, the budget process in any business can be challenging and time-consuming. However, for a business to survive long-term, it must have a clear view of its goals and its  more...

HR s Strategic Role in the Organization HRCI SPHR ...ng the ability of an organization to successfully achieve its goals. This course describes how to guide and lead the change process, how HR can impact regulations and legislations, and the role of HR in risk management and building strategic partnerships. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional  more...

Management of the HR Process HRCI SPHR ...s (SPHR) As HR moves into the twenty-first century, its role is becoming key in developing organizational strategy. As a result, it is crucial for HR professionals to have a working knowledge of other functional areas of the business, so that they can provide the operational and administrative support necessary to attract and retain qualified employees. This course explains how to  more...

Retaining Your Talent Pool ...ompany to remain successful and competitive, it must keep its biggest assets its people engaged and committed for the long term. It's a known fact that even the most lucrative compensation plan alone is not enough to keep your much-needed employees from moving on, so your organization must utilize successful strategies for retaining employees. This course provides you with an overview of  more...

Nonstatistical Control Tools Maintaining Controls ...ach improved process, and to prevent it from reverting to its previous state. This course introduces basic nonstatistical control tools as well as tools for maintaining control so that process improvement initiatives continue as they were intended. Specifically, it explores how total productive maintenance (TPM) promotes shared responsibility for maintaining process gains, and how the visual  more...

Using Voice of the Customer in Six Sigma ...to define the problem at hand and to set the direction of its Six Sigma efforts. It introduces the tasks associated with the voice of the customer strategy and some general criteria for segmenting customers on Six Sigma projects. It also discusses some common customer data collection methods such as surveys, interviews, and focus groups and looks at how to ensure validity and reliability in  more...

Developing Project Charters and Tracking Six Sigma Projects ...identified and developed. Once the project is kicked off, its progress is measured and tracked on a continuous basis using popular project management tools, such as schedules, Gantt charts, and tollgate reviews.This course deals with the key issues in developing project charters and tracking a Six Sigma project. It takes you through some of the key elements of a Six Sigma project charter,  more...

Motivation and Communication in Six Sigma Teams ...mponent that can optimize a team's focus on accomplishing its assigned goals. By making the teamwork enriching and satisfying to members, leaders can motivate a Six Sigma team with dramatic effects on overall success. Modern motivational theory informs today's motivational techniques, and this course explores both the theoretical origins and the practical application of research on motivation.  more...

Managing Six Sigma Team Performance ... team's tenure: evaluating team performance and rewarding its contributions to the organization. This course explores several team management strategies for Black Belts who seek to improve the operation and performance of their Six Sigma teams, and strengthen their teams' ability to realize project goals. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and  more...

Process Characteristics for Six Sigma ...an organization's processes by analyzing the variables of its processes, using metrics to calculate process flow performance, and employing tools to analyze processes. It connects these tools to the overarching goals of eliminating wasted time, highlighting free time, and increasing the proportion of value-added time. This course is aligned with the ASQ Certified Six Sigma Black Belt  more...

Data Collection and Measurement in Six Sigma ...An organization's success depends upon how it delivers on its processes. Before Black Belts can begin to improve an organization's processes, they must measure those processes with the appropriate data. The crucial steps of data collection and measurement precede process improvement in any Six Sigma initiative. Successful data collection starts with careful planning; a knowledge of various data  more...

Six Sigma Measurement Systems ...iability in the process and it is important to understand its sources and minimize it. Black Belts can calculate correlation, bias, linearity, stability, reproducibility, and repeatability to analyze and further improve measurement systems. This course examines how to analyze a measurement system to help it produce correct measurements and minimize its proportion of variability in the overall  more...

Basic Statistics and Graphical Methods for Six Sigma ...sic statistics can provide an organization with a view of its performance in graphical format, and the tools for reaching valid conclusions regarding its processes and products. This course provides Black Belts with basic statistical tools for describing, presenting, and analyzing sample and population data. It explores the process of preparing and presenting sample data using graphical methods  more...

Process Capability for Six Sigma ...bles organizations to numerically represent and interpret its current state, and to report its sigma level. When done correctly, process capability analyses enable Black Belts to precisely assess current performance in light of future goals, and ultimately, to determine the need and targets of process improvement. Process capabilities can be determined for normal and non-normal data, and for  more...

Statistics and Probability in Six Sigma ...gma ASQ Six Sigma Green Belt (SSGB) Six Sigma bases its analysis and findings on the facts and figures at hand. Statistical studies and probability are the key tools that Six Sigma teams use to measure and analyze issues that are identified in the early stages of Six Sigma projects. This course explores basic statistical concepts that apply to Six Sigma. It distinguishes between  more...

Measuring Process Capability and Performance in Six Sigma ...dex (Ppk), to indicate the current state of a process and its sigma levels. This course will examine the key concepts of process capability and performance, and the methods of measuring and interpreting them in a process capability study. It covers the calculation and interpretation of process capability and performance measurements. It also identifies key considerations for measuring  more...

Design for Six Sigma in the Organization ...products and services from the very beginning and, due to its complementary methodology and amazing results, it is now adopted as a key strategy in Six Sigma implementations. This course will examine how Six Sigma combines DFSS methodologies and tools to reach organizational goals. It distinguishes DFSS methodologies from those of Six Sigma, and outlines some of the key DFSS tools such as  more...

Installing Windows Server 2003 Installing Windows Server 2003 Microsoft To describe the new features of Windows Server 2003, discuss how to plan for its deployment and installation, and demonstrate the services and administration tasks it supports  more...

Object-oriented Coding Best Practices Object-oriented Coding Best Practices To outline the best practices for defining and using classes, and determining how best to use inheritance or its alternatives  more...

Being an Effective Team Member ... A truly effective team is equal to more than the sum of its parts. And it takes the dedication of every member of the team. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first, which means maximizing your contributions to help the team accomplish its purpose. This course covers  more...

Establishing Team Goals and Responsibilities Establishing Team Goals and Responsibilities All individuals have strengths that allow them to achieve goals consistently and successfully. In a team setting, those individual strengths can combine to lead the whole team to success, or they can create conflict and tension. To harness individual strengths and personalities, you need solid ground rules for the team. You also need to allocate  more...

Elements of a Cohesive Team Elements of a Cohesive Team Three elements are always present in any effective, cohesive team: open communication, cooperation, and trust. Like the strands of a cord, these elements hold the team together and give it strength. Without these elements, team members will not participate fully in team activities and they won't find true satisfaction in their work. When trust and open  more...

Developing the Team and its Culture ...its Culture Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project or team environment, and he will tell you that team dynamics make a huge difference in terms of getting work done and in the whole working environment. A positive, constructive  more...

Windows Vista Maintenance and Optimization Windows Vista Maintenance and Optimization Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator An optimized operating system runs at peak performance and helps to ensure that applications and hardware perform as they are designed to. Windows Vista has many tools to help achieve the goal of an optimized system along with monitoring tools that help ensure  more...

Chlorine Safety Chlorine Safety Chlorine is one of the 90 elements essential to daily life, along with oxygen, hydrogen, and carbon. Chlorine is used in many processes, including electronics, water purification, synthetics, and medicines. Around 12 million tons of chlorine are produced for such purposes in North America alone. The Occupational Safety and Health Administration (OSHA) recognizes chlorine as a  more...

Cisco CVOICE 8 0 Path Selection Calling Privileges ...there is usually more than one path for a call to take to its final destination. Multiple paths provide several benefits, including redundancy in case of a link failure or insufficient resources on that link and a reduction in toll costs of a call. This course introduces the path selection strategies and methods to implement them. Calling privileges on Cisco IOS gateways are dial plan  more...

Benzene Awareness Benzene Awareness Benzene is a volatile chemical formed from both natural processes and human activities. Natural sources of benzene include emissions from volcanoes and forest fires. Benzene is also a natural part of crude oil, gasoline, and cigarette smoke. Benzene is widely used in the United States, ranking in the top 20 chemicals for production volume. It is primarily used as a solvent,  more...

Culture and its Effect on Communication ...its Effect on Communication Effective communication is always a challenge, and when diverse cultures are introduced, good communication can become even more challenging. In today s global economy, understanding how context, style, beliefs, and value systems influence the way we communicate and decode others' messages is more important than ever. This course attempts to explain various  more...

Fair Labor Standards Act FLSA ...ral law in 1938 as part of President Roosevelt's New Deal its primary aim was to respond to growing concerns about poor working conditions in many industries. The FLSA regulates wages, maximum hours of work and overtime, as well as child labor. This course enables participants to understand the main provisions of the act, helping both employees and employers understand their rights and  more...

Record Retention ...any have a formal policy for how to retain and dispose of its records? Do you know what records you need to retain, how long you should retain them for, and which disposal techniques you should use? Following the Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and documented record retention policy  more...

Workplace Ethics ...business. This course considers the concept of ethics and its role in today's corporate culture. It looks at the impact of business ethics on both the individual and the organization and covers how the use of an ethical framework can promote ethically driven behavior. The course also focuses on how the learner can use an ethical filter to help negotiate ethical dilemmas. This course was  more...

Stakeholders and the Communications Management Plan ...nications are good, the project is more likely to achieve its objectives. Healthy project communication means that the right people are getting the right information at the right time. They are able to make informed decisions. They understand what is going on and are able to proceed with their work. Communications management is one of the most essential functions of a project manager. Project  more...

Integrated Initiation and Planning ... will be introduced to Project Integration Management and its processes, the project charter, including the statement of work and business case. They'll also be introduced to the project management plan. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations.  more...

Managing Projects within Organizations ...ecision making as the project progresses toward achieving its objectives. This course provides an overview of the project management discipline as outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition published by the Project Management Institute (PMI ). Specifically, it introduces the characteristics of a project, the responsibilities that accompany  more...

Project Management Overview ...inished product or service. A product has a life cycle of its own which is tied into yet distinct from the life cycle of the project. All projects have similar overall phases, such as the start up phase, the planning and design phase, the production phase, and the closing phase. That is all straightforward, but how do a project's phases relate to the stages of its life cycle? Do the natural  more...

Risk Response Monitor and Control ...ager's job to assess and control risks, avert or minimize its adverse effects, and to capitalize on potential opportunities over the life of a project. In this course, the last two processes in the Project Risk Management knowledge area Plan Risk Responses and Monitor and Control Risks will be introduced. Specifically, the learner will be introduced to strategies for handling both negative and  more...

Cisco CVOICE 8 0 SIP MGCP Signalling Protocols ... features and functions of the SIP environment, including its components, how these components interact, and how to accommodate scalability and survivability. The Media Gateway Control Protocol (MGCP) enables the remote control and management of voice and data communications devices at the edge of multiservice IP packet networks. Because of its centralized architecture, MGCP overcomes the  more...

Introducing NET 3 5 and Visual Studio 2008 Introducing .NET 3.5 and Visual Studio 2008 Microsoft The Microsoft .NET Framework 3.5 is an environment for developing, deploying and running applications and web services on Windows platforms. The .NET Framework supports the use of different languages and libraries for application development. Application types include both Windows-Forms applications and Web applications. Visual Studio  more...

Antitrust - Trade Associations ...n could result in stiff fines for a trade association and its members, jail sentences for individuals who participated in the violation, and a court order disbanding the trade association or severely limiting its activities. Trade associations can protect themselves from such penalties by implementing suitable antitrust compliance procedures. This SkillSoft course has been developed and  more...

Problem Solving The Fundamentals Problem Solving: The Fundamentals 'The problem,' says author and psychiatrist Theodore Rubin, 'is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem.' A problem is a question or situation that presents doubt, perplexity, or difficulty. It's an issue that needs to be corrected or overcome in order to achieve a desired state. Problem  more...

Trade Secrets ...secret is information that is of proven economic value to its owner, is actively protected, and is not generally known to competitors. Trade secrets are important because they provide a competitive advantage to their owners and may be the only viable form of legal protection available. They are protected under the Uniform Trade Secrets Act (UTSA), in those states that have adopted it, and by  more...

Rightful Employment Termination ...mination is not handled properly, your company could find itself defending against allegations of wrongful termination. Further, even if the termination is handled properly, the employee may file a claim anyway, and your company must be prepared to successfully defend the termination through appropriate decision making and documentation. An employer must be able to manage its workforce to  more...

Advanced Features of Adobe Acrobat 8 Advanced Features of Adobe Acrobat 8 Adobe You can use the professional features of Adobe Acrobat 8 to perform such tasks as batch processing, and indexing. Adobe Acrobat 8 also allows you to prepare a PDF for commercial printing using its Preflight feature and this course explores the advanced features of Adobe Acrobat 8, including working with multimedia, creating batch sequences, and  more...

Privacy Information Security ...ess to protect private information it collects as part of its business is only as strong as its weakest link the human factor something that technology just can't overcome. This course is aimed at helping individuals who work with private information understand the ways that this information can be disclosed inadvertently. It will ensure that private information doesn't fall into the wrong  more...

Procurement Integrity ... that apply to the procurement process and maintenance of its integrity are extensive, far-reaching, and complex. Employees of federal contracting organizations who interact with government purchasing officials need to understand the regulatory framework in order to avoid putting themselves, their employers, or government officials with whom they interact in problematic situations. This course  more...

Business Writing Know Your Readers and Your Purpose ...ritten. Have you ever received a memo that annoyed you by its tone? For example, it might have been patronizing or too familiar. The key to controlling the tone of your writing is to put yourself in the place of your reader. And you need to carefully choose the words that will create the right tone for your message. When you know who your readers are and what your purpose is, you can tailor  more...

Illegal Insider Trading Simulation ...ells you that in a few days, the FDA is going to announce its approval of GenTronic Labs new cancer drug. He also reveals that he plans to buy company stock to take advantage of the situation and recommends that you do the same. What do you do? This simulation contains links to the following course: LCO0117. The types of responses the simulation presents are not intended to apply to all  more...

Interviewing Hiring Practices Simulation Interviewing & Hiring Practices Simulation In this simulation, you will assume the role and responsibilities of an HR professional at BTJ Technical Staffing Inc., a metropolitan staffing and recruitment agency. Having faced claims of possible discrimination in past job postings created on behalf of clients, BTJ management has redoubled its efforts to ensure that all employment advertisement  more...

Workplace Diversity Awareness Simulation ... address the issues of diversity and inclusiveness within its corporate culture. With the company fast approaching a crucial juncture in its growth and expansion, the CEO has instructed you to begin introducing the concept of inclusiveness through a diversity initiative. This simulation contains links to the following course: lchr_01_a03_lc_enus. The types of responses this simulation presents  more...

Preparing a Business Case Preparing a Business Case Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding.  more...

Certified Business Analysis Professional reg BABOK reg 2 0 Aligned Certified Business Analysis Professional® (BABOK® 2.0 Aligned) IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) About IIBA International Institute of Business Analysis (IIBA ) is an independent non-profit professional association serving the growing field of Business Analysis. IIBA has become the  more...

Storm Water Pollution Prevention ...ribes the nature and occurrence of storm water pollution, its environmental effects, and ways to address this important water quality problem. Rainwater that enters a surface water body, by flowing either overland or through a storm sewer system, is called storm water or storm water runoff. Storm water runoff is one of the leading causes of pollution in rivers and lakes. Identifying sources of  more...

Introduction to Event Management ...e provides an introduction to Event Management, including its goals and scope, and how Event Management processes interact with other processes in the ITIL V3 Service Lifecycle. The course also covers the specific components of Event Management including triggers and interfaces, and the detailed steps of Event Management. Finally, the course explores the metrics, challenges and risks of Event  more...

Identifying Your Customers Expectations ...e same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate customers' expectations, and how your company's ability to fulfill expectations at various levels impacts on customer satisfaction. Too often,  more...

Using Surveys to Measure Customer Satisfaction ...also have a system in place that will allow you to act on its findings. Cross-functional backing is essential if the survey is to have the maximum effect on how customers view your service in the future. The success of any customer survey is dependent on it precipitating improvements in the areas that cause or have the potential to cause most customer dissatisfaction.The second lesson describes  more...

Green Business Implementing Sustainability Strategies ...e as important as the physical implementation of the plan itself. This course covers ways to align corporate and sustainability strategies, as well as ways to measure your sustainability performance. It provides examples of how companies can implement sustainability strategies and discusses the importance of reporting sustainability results accurately. The way that companies market their  more...

Green Business Planning Sustainability Strategies ...An organization must be willing to commit a great deal of its resources human, technological, and economic in order to plan, implement, and maintain a realistic green business sustainability strategy. Within organizations, the emergence of strong leaders, carefully laid plans, and innovative processes can help facilitate success in achieving sustainability goals. This course outlines a method  more...

Safe Work Practices ...tify workplace hazards, define job safety analysis (JSA), its methods, and steps, define job safety analysis control methods and specify the effectiveness and/or limitations to each method, recognize workplace inspection components and procedures, identify housekeeping practices for work areas, identify safe work practices for hand and portable power tools, identify safe work practices for  more...

Getting Ready to Coach ...h their potential but also helps the organization improve its productivity and competitiveness. In a rapidly changing business world, coaching can also help employees adjust and adapt their skill sets. Coaching is about encouraging, confronting, challenging, questioning, as well as consistently respecting and supporting coachees in developing and achieving their goals. This course introduces  more...

Building Positive Support for Change ...ee too. But employees cannot support change and recognize its benefits without first understanding how it impacts their tasks, processes, or roles. Employees and people in general empowered with knowledge, understanding, and a clear vision of the future state will not only welcome change, but embrace it. In this course, you'll learn about the importance of building a motivating atmosphere that  more...

Understanding Organizational Ethics ... An organization's culture evolves from the values of its members. However, organizational culture and ethics are more than the sum of their parts. Organizations develop a self-sustaining and durable system of ethics that exerts a powerful influence on the actions, decisions, and behaviors of all employees. This course gives employees the ability to recognize ethical patterns and practices  more...

Food Safety Handling Food Safety & Handling Each year, bacteria in food cause millions of illnesses in the US. According to the Food and Drug Administration, between 2 and 3 of all foodborne illnesses result in secondary long-term illnesses. Some strains of E. coli can cause kidney failure in infants, and salmonella can lead to reactive arthritis and serious infections. In addition to the risks from badly  more...

Social Responsibility in Corporations Social Responsibility in Corporations An organization's ethical responsibilities don't end at the door of the factory or office building. Companies are citizens of the communities where they do business. Every organization bears social obligations to the community that provides the environment for the organization's existence and growth. This course explores an organization's ethical  more...

Identifying Project Risk ...into all potential risks that face the project throughout its life cycle since every project involves some degree of risk. The rewards of investigating potential project risks always outweigh the time investment made in doing so; therefore, no project manager should overlook this vital step. Identifying potential risks and their causes and impacts can spell the difference between a project that  more...

Field Sales Foundations Field Sales Foundations Many field sales representatives are set loose on their assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales  more...

Program Life Cycle and Benefits Management ...its Management Regardless of the industry, programs and program management help organizations effectively implement corporate strategies. To achieve the planned benefits and outcomes of your program, you need to manage its benefits across its life cycle. This life cycle will vary, depending on the type of program. However, if you understand the general phases in the program life cycle,  more...

Introduction to Problem Management ...ourse covers the purpose and scope of Problem Management, its value to the organization, and specifically the value and use of problem models in Problem Management. This course also provides a detailed view of the Problem Management process, including using tools like Ishikawa diagrams and Pareto Analysis, to investigate and diagnose specific problems. This course will assist the learner in  more...

Selections and Layers in Photoshop CS3 .... This course introduces the new Quick Selection tool and its refinement settings, and explains other selection tools including an assortment of lasso and marquee tools and the Magic Wand tool. The course also describes layers, and demonstrates how layer arrangement allows Photoshop users to edit the contents of each layer discretely. Users can modify text, shape, and rasterized layers, and  more...

Manipulating Objects in Illustrator CS3 ...ating objects and transforming your art in exciting ways. Its Layers panel enables you to organize complex artwork into objects, groups and layers, and work with many elements at once, or with a single object in isolation. This course will familiarize you with more advanced object selection and organization techniques, layering, and masking. It shows you how to apply Illustrator's Transform  more...

Supervisor Manager Sexual Harassment Awareness Multi-State Edition ...s. This two-hour course can help your company demonstrate its commitment to a fair, responsible, and healthy organizational environment, free from sexual harassment and intimidation. This course is designed specifically to address sexual harassment training requirements under California and Connecticut law, but is applicable for supervisor and manager training in all states. Under California  more...

Employee Sexual Harassment Awareness ...e. This one-hour course can help your company demonstrate its commitment to a fair, responsible, and healthy organizational environment free from harassment and intimidation. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content  more...

Developing and Deploying Strategic Plans ...nization's action plan can be developed and deployed, and its effectiveness evaluated. This course explores the concepts of strategic planning models, business environmental analysis, and strategic plan deployment. It is aligned with the Quality Management Division of the American Society for Quality s Certification Handbook, and is designed to assist learners in preparation for the ASQ  more...

Managerial Skills and Abilities ...uality in an organization is determined by the quality of its management. In order to bring quality and excellence to an organization, managers need certain skills, tools, and abilities in all their functions. These skills and abilities relate to their understanding of management principles and theories, key organizational functions, and their mutual interrelationships. This course  more...

Quality Systems Models and Theories ...lan in order to be effective. As an organization evolves, its quality plan must be monitored and revised in order to reflect these changes. This course explores the quality mission, plan, and methodologies and discusses the importance of effective monitoring, documentation, and implementation. It examines various quality models and theories used in corporations today. This course is  more...

Measurement Assessment and Metrics ...ation where you started a new project and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is continuously gathering, monitoring, and analyzing information as it relates to organizational performance. This course explores data analysis techniques used to detect  more...

Training and Development ...nce The most valued resource of any organization is its people. In today's corporate landscape of technological advancement, employees must be trained to align with the strategic direction of the business. Managers of quality should know that improvements in workplace productivity contribute positively to the overall well-being of the organization. This course explores the  more...

Six Sigma Leadership and Change Management ...raction with these leaders. An organization's culture and its inherent structure, lack of resources, and top leadership support sometimes create organizational roadblocks that may result in deployment failures. Six Sigma Black Belts should be able to identify these roadblocks and deal with them effectively. Six Sigma deployment is a revolutionary strategy and may result in significant  more...

Business Performance and Financial Measures in Six Sigma ...e a comprehensive picture of how the company is achieving its goals of customer satisfaction, organizational learning and improvement, internal process performance, and bottom-line financial growth. This course examines business measures in two categories: business performance measures and purely financial measures, exploring how these measures reveal the current state of the business and point  more...

Correlation and Regression Analysis in Six Sigma ...of the correlation coefficient, and the interpretation of its confidence interval. The course also draws learners' attention to some key considerations in correlation analysis, such as correlation and causation. In terms of regression analysis, the course discusses the simple linear regression model, how to create it using sample data, interpret and use it, and conduct a hypothesis test to  more...

Planning and Implementing a Business Strategy Planning and Implementing a Business Strategy Operations managers wishing to see their strategy successfully adopted must ensure that they have prepared the groundwork. This involves two key stages: formulation and implementation of strategy. In the first phase, the manager must plan the strategy, build a vision, and communicate it to ensure there are the needed resources and strategic  more...

Introduction to Lean for Service and Manufacturing Organizations ...or Service and Manufacturing Organizations Lean has its origin in the Japanese manufacturing industry in the 1980s as a waste reduction and improvement methodology. However, as it turned out, methods and principles of lean thinking spread to logistics, and from there on to the military and construction industries. Lean methods and principles have since been applied successfully across  more...

OracleAS 10g High Availability OracleAS 10g: High Availability Oracle To explain high availability and its importance from the perspective of application servers and discuss the high availability features in Oracle Application Server at the OC4J level  more...

Introduction to Functions ...ourse covers the Technical Management function, including its role, objectives, and activities. The course also covers the role and objectives of the IT Operations Management function, and the documentation created and used in this function such as Standard Operating Procedures, Operations Logs, Shift Schedules and Reports, and Operations Schedules. This course will assist the learner in  more...

Basics of Six Sigma Projects and Teams ...needs both effective leadership and management to deliver its promised results to an organization. It requires all Six Sigma leaders Master Black Belts, Black Belts, and Green Belts to effectively lead project teams to deliver their expected results. Understanding team building processes, tools, and role structures helps Six Sigma team members produce desired results and resolve negative team  more...

Starting Up Initiating Directing a Project PRINCE2 2009-aligned ...stem is based on a framework or architecture that governs its progression from start-up through pulling together all the sub-systems that work together to achieve a desired result. The PRINCE2 project management system is no exception. Its framework consists of seven distinctive processes that define the management activities of a project's life cycle. They encompass all activities related to  more...

Overview of Project Mgmt PRINCE2 2009-aligned ...ed method for project management that has expanded beyond its origins in the UK public sector. This course provides an introduction to the themes, processes and principles of PRINCE2 and is designed to assist learners as part of their preparation for the PRINCE2 Foundation exam. This course will begin by providing an overview of the elements involved with managing projects using PRINCE2. It  more...

Receiving Feedback and Criticism ...n learn and improve. Sometimes feedback is on target, and its usefulness is apparent. Other times it may not be as easy to receive. Being able to receive feedback and criticism appropriately without getting your emotions involved is an essential skill for success in the business world. People in an organization need to be able to receive corrective feedback effectively, whether from someone in  more...

Strategies for Communicating with Tact Diplomacy ...lomacy and tact requires strategy, awareness, and skills. Its aim is to establish trust and rapport in relationships while delivering messages effectively. However, it's often pushed aside by good intentions cloaked by gut reaction and misinterpretation. This course provides techniques you can use to navigate through conversations in a way that shows sensitivity and respect for others. As well  more...

IT Project Management Essentials Testing Deliverables Closing IT Projects ...significant point in an IT project, the closing phase has its own set of processes and activities. When a project manager carries out those activities and processes, he or she can demonstrate that the project goal has been met and provide the team with a sense of accomplishment. In addition, carrying out the final tasks of a project, particularly the task of archiving documentation, ensures  more...

Cascading Style Sheets in Dreamweaver CS4 ... you can fully separate your web site's presentation from its content, and give the site a consistent feel. Dreamweaver CS4 provides increased CSS support, with the introduction of separate tabs on the Property inspector dividing general properties from CSS. This course explores this new interface feature along with other CSS features including a set of prebuilt CSS layouts complete with  more...

Animation in Flash CS4 ...for creating and editing dynamic vector-based animations. Its versatile workspace and toolset enable developers to quickly create animations that can be used in a wide variety of contexts. This course introduces the learner to animating in Flash. It explores how to create multiple types of animation including inverse kinematics, frame-by-frame animation, and an improved method of creating  more...

Creating Navigation Publishing Movies in Flash CS4 Creating Navigation & Publishing Movies in Flash CS4 Adobe Creating intuitive and easy-to-use web site navigation is key to good web design. Using Flash Professional CS4, you can create effective web site navigation that allows users to easily find the information they're looking for. The final stages in the design process involve testing and publishing your application, ensuring that its  more...

Diversity Awareness Simulation Diversity Awareness: Simulation You're employed as an account manager for NGF Integrated Products - a US-based circuit board manufacturer. As a result of expansion into new sales territories, your company has been broadening its workforce, and employee diversity is starting to be addressed more formally. As a participant in the new training initiative, you've been sent to a diversity  more...

Motivating and Optimizing Performance Motivating and Optimizing Performance As teams mature, they're able to perform more independently. Accordingly, team leaders must shift their role to one of maintaining motivation and optimizing team member performance. This ensures that their teams continue to perform at peak levels. The early stages of team development are about establishing the purpose of the team and its key goals, but  more...

Getting Started With WCF 4 Using C 2010 ...NET Windows Communication Foundation (WCF) technology and its architecture. It shows how to create a basic WCF service and how to host the service in a managed application, a Windows Service, Internet Information Service (IIS), or Windows Process Application Activation Services (WAS). It also covers how to generate a client proxy class and configuration file to access a WCF service. This course  more...

Creating Sustaining a Customer-Focused Organization Creating & Sustaining a Customer-Focused Organization To create a customer-focused organization, you need an in-depth understanding of what types of customer-focused tools and solutions are available. And you must know the level of customer focus that you're seeking to achieve. As a manager, you also need to know how to select the most appropriate implementation strategy that aligns with  more...

Purchasing Finding Sources of Supply ...ion's purchases probably account for the largest share of its total costs. Having a clear understanding of your product and service requirements and conveying those requirements to the right suppliers may result in huge savings for your organization. But finding the right suppliers takes effort. First you need to identify the best available suppliers based on reliable information and research.  more...

Fundamentals of Purchasing Vendor Management ... An organization's purchases account for a large share of its total costs. The changing nature of today's business environment and the move toward decentralization have extended the purchasing function to departmental levels so that it also includes non-purchasing professionals. Regardless of their specific roles, many managers and team leaders have purchasing and vendor management  more...

CISSP Domain Security Architecture Design CISSP Domain: Security Architecture & Design (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition Computer administrators have a variety of mechanisms that can be used to secure modern enterprise environments. Several access control standards and models have been created by the international community to  more...

CISSP Domain Telecommunications Network Security CISSP Domain: Telecommunications & Network Security (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition Access to a company's resources through unauthorized means is the number one goal of most attackers. The security professional must understand the proper countermeasures in order to stop attacks on  more...

CISSP Domain Physical Environmental Security CISSP Domain: Physical & Environmental Security (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition Physical security is the foundation for all networking security mechanisms. Unless a network is physically secure from threats, all other types of security can be negated. This course focuses on the need  more...

CISSP Domain Operations Security CISSP Domain: Operations Security (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition In today's enterprise environment, operations security takes on many faces, but always comes back to making sure that all aspects of the operation of an enterprise environment are secured and functioning correctly. This  more...

CISSP Domain Legal Regulations Investigations Compliance CISSP Domain: Legal Regulations, Investigations & Compliance (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition Computer crime is a major area of concern for everyone from the standard end user to the enterprise environment. Government agencies and corporate groups have come together to create rules and  more...

CISSP Domain Application Development Security CISSP Domain: Application Development Security (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition Poorly written applications can allow an attacker to exploit coding errors and thus interrupt the orderly processes of the application. This course discusses methods to increase the security of application  more...

CISSP Domain Business Continuity Disaster Recovery Planning CISSP Domain: Business Continuity & Disaster Recovery Planning (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition Business continuity is an essential part of any enterprise. When a disaster occurs, it is imperative that a company be prepared, and has policies and people in place to step in and restore  more...

CISSP Domain Cryptography CISSP Domain: Cryptography (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition Cryptography has been used for thousands of years to secure messages, identities, vital information, and communications mechanisms. This course covers the invention of cryptography, the use of algorithms and ciphers, and the  more...

CISSP Domain Information Security Governance Rish Mgmt CISSP Domain: Information Security Governance & Rish Mgmt. (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition Information Security Governance and Risk Management is an all encompassing domain that the information security professional must constantly be aware of. This course examines the frameworks and  more...

Oracle Database 11g R2 Database Architecture Recovery Operations ...tabase administration is to understand how a database and its major components function. Also as an Oracle Database administrator, you need to be able to recover when problems occur in the database. This is accomplished using backups, which are used to protect against problems such as media failure, user errors, and application errors. This course reviews the major architectural components of  more...

Operations Supply Chain Management Operations & Supply Chain Management The supply chain is a network of operations running across an organization, which are needed to design, make, deliver, and service products or services for customers. Production, inventory, location, transportation, and information are performance drivers that can be managed to produce the capabilities for a given supply chain. As a part of their overall  more...

Operations Management Product Service Management ...nd maintaining a product or service through all stages of its lifecycle. It involves a wide range of operations, marketing, and sales related activities. These activities encompass the entire range of product life cycle - from the conception of a new product or service idea, to its design and launch, and later through its growth, maturity, and decline stages. Operations aspects of product  more...

Marketing Essentials Planning and People ...ts of marketing: planning and people. This course focuses its attention on the importance of linking marketing activities to an organization's overall strategic objectives; and exactly how the planning process is carried out. The importance of recognizing the difference between marketing strategies and marketing tactics is also discussed, as well as how strategy and tactics should complement  more...

Operations Management and the Organization ...ned with the overall organizational business strategy for its success. This course intends to help learners gain a basic understanding of the key concepts, functions, and goals of operations management in the services and manufacturing sectors. It introduces key functions that are part of operations in every organization and decisions associated with them. This course also walks you through  more...

Marketing Essentials Marketing and Ethics ... course introduces the concept of ethics in marketing and its close connection to corporate responsibility. It also provides insight into how to ensure marketing practices are ethical, and outlines the benefits ethical marketing can generate for an organization and its corporate culture. You'll learn about societal marketing, the dangers associated with unethical and deceptive marketing  more...

Marketing Essentials Introduction to Marketing ...vides key insight on marketing as a key business process, its link to overall corporate strategy and how online and social media marketing is changing the face of marketing by bringing companies and customers closer together than ever before through new technologies. The importance of marketing planning is also discussed including careful consideration of key concepts such as segmentation,  more...

SAP BusinessObjects Overview SAP BusinessObjects: Overview SAP One of the most valuable assets an enterprise can possess is data - information acquired and stored in the process of carrying out everyday business activities. This includes data regarding customers and potential customers, employee-related information, data gathered concerning competitors, and information pertaining to products. In order to take full  more...

Accounting for Companies Stock Transactions Dividends ...as a corporation, is an entity separate and distinct from its stockholders. When an investor puts money in a company in return for part ownership, the company issues stocks to the investor. Stock is the evidence of the ownership interest of the stockholder. Sometimes a company also reacquires some of its outstanding stocks from its stockholders for retiring, holding, or reselling purposes.  more...

The Cash Flow Statement ...fit margin, a positive cash flow is equally important for its survival. Cash flowing in to the organization must meet or exceed the cash flowing out to enable the organization to pay its debts and liabilities and meet its growth and day-to-day cash requirements. The Cash Flow Statement is a key financial statement that reports cash receipts, payments, and net change in cash resulting from  more...

The Balance Sheet The Balance Sheet The Balance Sheet is arguably the most important of all financial statements. It is a financial snapshot of a company's health at a specific point in time as measured in terms of assets, liabilities, and owners' or shareholders' equity. It allows you to see what a company owns as well as what it owes to other parties. People who might be interested in the Balance Sheet  more...

SAP BusinessObjects Business Intelligence ... enterprise can capitalize on the vast amounts of data in its possession. SAP Business Intelligence (BI) is an enterprise solution that provides businesses with a comprehensive suite of tools to collect and prepare the enterprise's data for reporting and analysis purposes. With proper use of BI, an enterprise may become more organized electronically, spot trends in business, and generally have  more...

SAP BusinessObjects Web Intelligence SAP BusinessObjects: Web Intelligence SAP Data may be an enterprise's most valuable proprietary asset. Each enterprise possesses unique data that, when used strategically, provides a competitive advantage. Data can reveal significant information about customer behavior and preferences, and provide insight into business processes that may ultimately influence what a company sells, how  more...

SAP Logistics Modules ...business performs in order to get a product or service to its desired location or state. This course discusses how the SAP Logistics modules enable Materials Management, Production Planning and Control and ultimately Sales and Distribution transactions to be performed in the organization. It provides scenarios for aligning your business processes with these three modules, and generating the  more...

Name Resolution in Windows Server 2008 ... course explores the Windows Server 2008 DNS Server Role, its configuration, and the administration of DNS using the Server Core installation. It also explores special DNS setups using forwarding servers, conditional forwarding, root hints, and cache-only servers. Also covered is the use of other types of name resolution techniques including WINS, LMHOSTS, and HOSTS files, and the configuration  more...

Configure IP Addressing Windows Services in Windows Server 2008 ...rotocol and is slowly running out of addresses to assign. Its successor, IPv6, allows greater flexibility in assigning IP addresses due to a deeper address space. Windows Server 2008 installs and enables IPv6 by default, including Windows 2008 DHCP by way of DHCPv6. This course provides an overview of networks, hosts, subnet masks, and how subnetting plays a role in efficient network  more...

Footprinting Scanning Enumeration ... Enumeration Gathering information about a company, its network, and the servers, services, and ports that it uses and has open is a very important part of preparing for an attack on a network; but it is also tremendously important for an ethical hacker to take the same steps and to find the same weaknesses. This course will examine the steps taken to gather information, find a network  more...

Information Security Program Development Metrics Implementation ...roperly, it will ensure that your company is able to meet its security objectives. This course examines the elements necessary for implementing and measuring the success of an information security program, assuming you have created a sound strategy and the resources necessary for program implementation are in place. This course looks at policy and standards compliance, training and education,  more...

Anger Management Essentials Understanding Anger Anger Management Essentials: Understanding Anger Anger is a normal and even healthy emotion, rooted in the instinct for self-preservation. It provides important information about our relationships with others and can help us face trouble and overcome obstacles. But if it's not managed properly, this powerful emotion can be very destructive. And the consequences of poorly managed anger in the  more...

Cisco Switch 1 0 Minimizing Service Loss Data Theft ...etwork, a host of attacks can be launched at a switch and its ports. MAC flooding, rogue traffic "hopping" from one VLAN to another, spoofing attacks, as well as DHCP and Address Resolution Protocol (ARP) threats can occur at Layer 2. It is important that you implement basic security measures to guard against these types of Layer 2 malicious activities. This course defines the potential  more...

Cisco Switch 1 0 Implementing Spanning-Tree Cisco Switch 1.0: Implementing Spanning-Tree Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 Multiple active paths between switches can cause loops in the network topology. This can cause duplication of frames being forwarded. To prevent loops while providing path redundancy, you can use Spanning Tree Protocol (STP). One  more...

Cisco Switch 1 0 Analyzing Campus Network Designs Cisco Switch 1.0: Analyzing Campus Network Designs Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 Over the last 50 years, businesses have achieved improving levels of productivity and competitive advantages through the use of communication and computing technology. Over the past 20 years the enterprise campus network has  more...

IPV6 IPV6 To intoduce IPv6, explain its features, and discuss how it can be implemented.  more...

E-mail Security in Linux ... Linux has networking and system security as two of its fundamental design goals. Linux functions as the e-mail server for a large number of businesses and organizations. Those wishing to provide POP3 and IMAP mail access often turn to a system such as Courier or Dovecot to provide these services. This course demonstrates how to configure these systems. In addition, because of its  more...

Cisco TSHOOT 1 0 Maintaining Troubleshooting Network Security Solutions ...at will be deployed are dependent on the organization and its security policies. Implementation of infrastructure security has a definite impact on network maintenance and troubleshooting processes as the security features add an extra layer of complexity to the network and introduce a plethora of new potential problem causes. Security features tend to focus on restricting the flow of traffic,  more...

Cisco TSHOOT 1 0 Route Redistribution BGP Performance Issues ...stomers correctly. Understanding the mechanics of BGP and its interaction with interior gateway, and diagnosing and resolving router performance problems are therefore important skills for any network support engineer. This course reviews the data structures and processes that play a part in the exchange of routing information between different routing protocols. The data structures used by BGP  more...

Storage Security Storage Security EMC Information Storage & Management Associate Information Storage Associate Library (Exam E20-001) The need for storage security in both small industry and big business is clear in today's ever evolving internetworks. This course examines what the storage security framework is and how companies implement it. This course also examines the risk triad, control measures,  more...

Active Directory Admin in MS Win Server 2008 ... strategy and provides an explanation of Group Policy and its various components, including the Group Policy Management Console (GPMC), Group Policy Preferences, starter GPOs, administrative templates, and scope filtering options. The implementation of a Group Policy hierarchy, which involves linking GPOs, Group Policy processing order, and using the Resultant Set of Policy (RSoP) are also  more...

Management Improvements in Windows Server 2008 R2 Management Improvements in Windows Server 2008 R2 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640) Windows Server 2008 R2 offers a number of improved as well as new features, especially in the area of management, virtualization, and server availability. This course begins with a focus on new management capabilities provided  more...

The Aerospace Defense Industry Overview Version 1 The Aerospace & Defense Industry Overview: Version 1 The aerospace and defense sector is an international multi-billion dollar industry. Key stakeholders include aircraft and aircraft component manufacturers, civil and military avionics service providers, governments, and privately funded research and development organizations. These organizations deliver aircraft and their components, as  more...

The Capital Markets Industry Overview Version 1 The Capital Markets Industry Overview: Version 1 The capital markets industry is an exciting, fast-paced, and volatile industry. Comprised of investment banks, securities firms, and a variety of other stakeholders, the industry helps companies and governments raise long-term funds on the capital markets. The industry participants deliver various services to their clients, such as  more...

The Chemicals Industry Overview Version 1 The Chemicals Industry Overview: Version 1 The chemicals industry is comprised of thousands of companies throughout the world that use basic raw materials to produce chemicals that have commercial value to consumers and other industries. These chemicals are used to produce plastics, synthetic fibers, lightweight automobile parts, fertilizers, cosmetics, household materials, computers, and  more...

The Broadcasting Entertainment Industry Overview Version 1 ...dcasting & Entertainment Industry is tasked with engaging its consumers with new and traditional forms of entertainment. The industry players deliver films, television programs, music, radio programs, electronic media, books, news, and an ever expanding array of entertainment products. It provides its customers throughout the world with access to these activities through an expanding number of  more...

The Banking Industry Overview Version 3 ...o regulatory, technological, and economic factors and has its own share of challenges largely stemming from these factors. With emerging markets changing the landscape of global economic wealth and new generations of customers demanding faster and more innovative products, the industry players adopt unique strategies to overcome these challenges and move forward to deliver financial objectives  more...

The Utilities Industry Overview Version 1 ...his traditional industry is undergoing major changes, and its leaders must adapt to a changing regulatory environment and embrace new technologies to succeed. The utilities industry must also meet growing customer demands for its services, find sustainable sources of green energy, and control its business costs, while, at the same time, funding major projects for the future. Utilities companies  more...

The Retail Industry Overview Version 3 The Retail Industry Overview: Version 3 The retail industry provides consumers with goods and services for their everyday needs. Comprised of a variety of stakeholders, this industry offers customers the flexibility to buy products from around the world, which requires industry players to have a global supply chain that ensures their products can be cost-effectively sourced from various  more...

The Education Industry Overview Version 1 ...Overview: Version 1 The education industry provides its students with the knowledge and skills to adapt to a continually changing working world. The industry consists of an expanding array of organizations that seek to provide lifelong learning to its customers. These organizations include traditional colleges and universities as well as companies focused on training and development for  more...

The Telecommunications Industry Overview Version 3 ...n regulatory, technological, and economic factors and has its own share of challenges largely stemming from these factors. With wireless and broadband providing the needed momentum to their growth, the industry players adopt unique strategies to overcome these challenges and move forward to connect people to people and organizations. This course is designed to help learners understand key  more...

The Insurance Industry Overview Version 3 The Insurance Industry Overview: Version 3 Comprised of a variety of stakeholders, the Insurance industry provides products and services that are designed to protect businesses and individuals from risks. The industry players deliver risk coverage, while attempting to manage their own risks in an environment that is subject to regulatory requirements, competitive forces, margin pressures,  more...

The Federal Government Industry Overview Version 3 ...h primary responsibility to provide essential services to its citizens funded through its collection of taxes. A federal government is usually comprised of a host of governmental departments and various stakeholders, which can include, but are not limited to, individual states, provinces, and territories. A federal government delivers services, creates and enforces laws, maintains highways,  more...

The Information Technology Industry Overview Version 3 The Information Technology Industry Overview: Version 3 The information technology industry plays a unique role in helping companies conduct their businesses in the modern era. Industry participants must be highly competitive to provide the latest technological advances. It provides value to customers by embracing new trends, such as cloud computing, virtualization, and mobile application  more...

Behavioral Interview Techniques ...based interviewing is becoming the norm as people realize its effectiveness in predicting what a candidate's behavior and performance are likely to be in the position for which they are interviewing. In behavioral interviews, you ask questions that get the candidates to describe how they handled real situations in the past. This enables you to find out not just what the candidates did but how  more...

Developing a High-Performance Organization ...nce Organization Helping your organization to reach its full potential is among your most important responsibilities as a leader. In a modern competitive business environment, tapping an organization's potential for high performance not only helps it to be more competitive but also helps it to better respond to and manage the influence of external factors. In short, high-performance  more...

Cross-Functional Strategic Management Cross-Functional Strategic Management Cross-functional management involves managing in a way that bridges the functional silos that constrain your organization. You have to rethink your approach to business operations and promote synergy and collaboration in a team-based environment while moving toward a common objective. This course defines organizational cross-functionality and its  more...

CISSP Domain - Access Control ...chanisms to secure an organization's network and minimize its vulnerability to attacks or intrusion. It covers various access control models, techniques, mechanisms, and methodologies. You will learn about the latest in authentication strategies and intrusion detection and prevention techniques. This course guides you through the Common Body of Knowledge (CBK) recommended by the International  more...

Web Services XML Web Services & XML Since XML provides a language that can be used on various platforms and by a variety of applications, it is an ideal way for web services to send information back and forth. This course will examine the key role that XML plays in the creation and use of web services and its various elements. Specific topics include using SOAP, WSDL, REST, and security.  more...

XML Language Basics XML Language Basics XML (Extensible Markup Language) is a language used primarily for the management, display, and organization of data. XML consists of tags used to define elements and is derived from SGML or Standard Generalized Markup Language for use on the web. This course discusses the basics of creating documents in XML. It also covers how to use Document Type Definitions (DTDs) to  more...

Manipulating XML with the SML DOM Ajax Manipulating XML with the SML DOM & Ajax Accessing and parsing XML data is an important facet of utilizing it in web applications. Some of the most popular ways of accessing and parsing XML data are through the XML Document Object Model (XML DOM) and through asynchronous JavaScript and XML (Ajax). This course will explore how to use these techniques with XML to realize its data potential.  more...

Building Lasting Customer-Brand Relationships ... is on building lasting relationships between a brand and its customers. Effective brand relationship management involves knowing a brand's customers and being aware of their changing needs and behaviors. It also involves looking for new ways to deepen the attachment between a brand and its customers. This course explores how customers connect with brands and provides an overview of actions you  more...

Customer Driven Process Improvement Basic Framework ...indirect, gives an organization an opportunity to analyze its operations and processes to find ways to satisfy customers better and to develop a competitive advantage. This course describes these and other benefits and outlines a six-step framework for customer-focused improvement activities, which include identifying customer needs, translating those needs into process requirements, and  more...

Customer Driven Process Improvement Identifying Improvement Ideas Solutions Customer Driven Process Improvement: Identifying Improvement Ideas & Solutions After investigating current processes, it's time to find improvement solutions. You need to ask what actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and  more...

Sales Team Management Simulation ...nwide. Management has found a high degree of success with its sales force by employing a team approach, and you, a longtime employee of the company, are well versed in the business model, leading your team from one sales victory to the next. But with each success comes greater customer demand, and Upper Crust must expand its sales force to keep abreast of the competition. Further, the company  more...

Accounting Transactions and Books of Account ...oduces largely depend on the correctness and integrity of its bookkeeping activities. Journalization and posting to ledgers are the two core bookkeeping activities. The journals are where all transactions are first recorded on a daily basis. Information from a journal is then posted to the ledgers to update each account. Various accounts in the ledgers are then summarized, tested, and  more...

Balancing Your Responsibilities Simulation ... that's serviced the food industry for over thirty years. Its customers include restaurants, grocery stores, and institutional cafeterias. You're the company's webmaster responsible for maintaining and updating its B2B web site. As a majority of customers now use the site to place orders, it's crucial for it to operate smoothly and reliably at all times. Recently a member of your team, Senior  more...

Opportunity Development Simulation ...product lines run from calculators to multifunction fax units and professional-grade copiers. With a combination of inside and field-sales personnel, Koshi sells its products strictly on a business-to-business level, focusing on three market segments: corporate, government, and retail channels. Koshi, in business for just over three years, has not made a concerted effort to identify and  more...

Dealing With Conflict ...ng stage of team development when conflict tends to be at its highest. The survival of the team depends on a team leader who can quickly recognize conflict, diagnose its cause, and use strategies to resolve the issue. In doing so, the leader restores trust and positive working relationships among team members. This course offers you an understanding about what causes conflicts on a team and the  more...

Managing Internal Dynamics in a Cross-Functional Team ...in a Cross-Functional Team One of the greatest benefits of cross-functional teams is the diversity of viewpoints, experience, and backgrounds among team members. But this can also prove to be their biggest weakness if not managed properly. Negative interpersonal dynamics can steer the work of a cross-functional team off-track quickly and irreversibly, jeopardizing its great potential.  more...

Organizational Structure Employee Behavior ...st be designed in a way that enables a company to achieve its mission, goals, and objectives. In this course, you'll learn how to instill positive employee behavior within your organizational structure. You'll first learn about the elements of an organizational structure that can affect employee behavior and how those elements play out in different types of organizational structures -  more...

Organizational Behavior Dynamics of a Positive Organizational Culture ...t's an invisible, dynamic force that drives a company and its actions. Culture is reflected in artifacts, patterns of acceptable behavior, and shared traditions, values, policies, attitudes, structures, and beliefs within any relatively stable organization. In this course, you'll learn how to foster a positive organizational culture. You'll first learn about the characteristics of a positive  more...

Developing Strategic Peer Relationships in Your Organization Developing Strategic Peer Relationships in Your Organization Cultivating relationships with your work peers can lead to success for you as an individual and for your organization as a whole. Developing a supportive peer network can provide you with access to a wide variety of expertise and institutional knowledge and it enables you to leverage other people's networks. Because every workplace  more...

Creating Maintaining a Positive Work Environment ... conducting things in a way that helps raise people's spirits. Leaders can also help counteract a negative environment, and create a positive one by communicating honestly, respecting and supporting others, and maintaining a good attitude themselves. This course introduces some best practices for creating a positive work environment. Specifically, you'll learn the benefits to establishing it,  more...

CompTIA Server 2009 Storage CompTIA Server 2009: Storage CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Because so much work is done electronically, businesses and governments generate vast amounts of information, most of which needs to be kept available and safe. Storage technologies have improved with the growth of data requirements. This course introduces the technologies involved in storing and protecting  more...

CompTIA Server 2009 Server Functions Network Essentials ..., each playing a unique role. In order for a server to do its job properly, it must have the proper hardware and software installed. A server may be performing a network service, such as DNS or DHCP, serving applications such as e-mail, or providing network security as in the case of a firewall or authentication server. The administrator must be familiar with each of the potential roles and how  more...

CompTIA Server 2009 System Software CompTIA Server 2009: System Software CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 To take full advantage of expensive server hardware, a full featured network operating system (NOS) should be employed. Network operating systems provide vital services, such as e-mail, file sharing, DHCP, DNS, and other necessary components of a functional enterprise network. This course covers the  more...

CompTIA Network 2009 Routing CompTIA Network 2009: Routing CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 Routing is the process of selection of paths over which to send network traffic. Routing paths are selected by a number of criteria, including cost, administrative distance, and available bandwidth. Evaluation of the criteria is generally performed by routers, which is known as dynamic routing, although  more...

CompTIA Network 2009 Wireless Networks ...ence and simplicity of wireless technology contributed to its explosive growth over the last few years. However, with popularity comes problems. Stability, interoperability, and security are just some of the issues that must be addressed when considering or implementing wireless networks. This course introduces the 802.11x wireless standards and describes the components of basic wireless  more...

IFRS Introduction Conceptual Framework IFRS: Introduction & Conceptual Framework Because of increasing globalization and interaction among corporations and national economies, the various users of financial information require a single set of high-quality accounting standards. IFRS (International Financial Reporting Standards) was developed to meet this need. This course gives the learner a well-rounded understanding about IFRS  more...

IFRS Transitioning to IFRS ...or first-time adopters of IFRS. However, each company has its own characteristics and must develop its own roadmap to help guide it through the operational adjustments. Organizations should also consider the HR implications of switching to IFRS, as they could face pitfalls if they fail to plan wisely, consult with experts, or assign responsibilities with care. These pitfalls include significant  more...

Oracle SOA Suite 11g Introduction to SOA Oracle SOA Suite 11g: Introduction to SOA Oracle This course outlines the challenges faced by enterprises in integrating applications, and how Service-Oriented Architecture can provide a solution. The various drivers that enable you to build a reference architecture, which is the first step toward embarking into a Service-Oriented Architecture, will also be covered. This course also  more...

Oracle SOA Suite 11g Mediator BPEL Components Oracle SOA Suite 11g: Mediator & BPEL Components Oracle This course introduces you to the Mediator component and its routing functionality. You will also be introduced to process orchestration concepts and using the BPEL component.  more...

Oracle SOA Suite 11g Human Task Business Rules Components Oracle SOA Suite 11g: Human Task & Business Rules Components Oracle This course introduces the Human Workflow task component and its functionality. It also introduces you to Oracle Business Rules and its features.  more...

Writing for Technical Professionals Preparation Planning ..., it is not a guarantee that what is written will achieve its ultimate goal. In fact, some of the greatest technical experts find it very challenging to write effectively on technical matters. While it is important to understand the subject matter, it is equally important to understand the audience and its needs. There are steps that all technical writers should follow before putting pen to  more...

Creating Diagrams with Visio 2003 Creating Diagrams with Visio 2003 Microsoft To introduce Visio 2003 and its features and demonstrate how to use it to create diagrams  more...

Using Tables Charts and Graphics in Word 2007 ...h ease. In Word 2007, you can insert a table by selecting its layout from a list of preformatted tables, or by selecting the number of columns and rows that you require. You can insert a table into your regular document layout, or you can nest it within another table for increased complexity. There may also be times when you need to insert Excel data or charts into a Word document, and Word  more...

Getting Started with Excel 2007 Getting Started with Excel 2007 Microsoft With the introduction of Office Excel 2007, Microsoft has made substantial changes to the user interface of its spreadsheet application. This course will help get you up-to-speed on the new features, and will introduce you to the basic features and functionality of Excel 2007. This will be accomplished through the demonstration of workbook creation  more...

Programmability and Administration in Access 2007 ...oning in SharePoint. Another feature of Access 2007 is its programmability. Using Access macros and Visual Basic for Applications (VBA) code you can easily add functionality to a database to suit your business needs. In addition to SharePoint integration, this course provides an introduction to programming in Access and explores when to use macros or VBA code to automate processes. It also  more...

Database Administration in Access 2007 ...oning in SharePoint. Another feature of Access 2007 is its programmability. Using Access macros and Visual Basic for Applications (VBA) code you can easily add functionality to a database to suit your business needs. In addition to SharePoint integration, this course provides an introduction to programming in Access and explores when to use macros or VBA code to automate processes. It also  more...

Microsoft Office 2007 Collaborating with Groove and Communicator ...ime zones. Office 2007 facilitates collaboration with its Office Groove 2007 and Office Communicator 2007 applications. Groove brings small teams together in virtual 'workspaces', stored on each team member's desktop. All the files the team needs for collaboration are stored in these workspaces and are updated after each change whether the team member is online or offline. Office  more...

Creating Navigation Publishing Movies in Flash CS3 Creating Navigation & Publishing Movies in Flash CS3 Adobe Creating intuitive and easy-to-use web site navigation is key to good web design. Using Flash Professional CS3, you can create effective web site navigation that allows users to easily find the information they're looking for. The final stages in the design process involve testing and publishing your application, ensuring that its  more...

Animation in Flash CS3 Animation in Flash CS3 Adobe Adobe Flash CS3 Professional is a powerful application for creating impressive and dynamic vector-based animation. Its versatile workflow and production process allows the developer to quickly create animation that can be used in a wide variety of contexts. This course introduces the learner to animating in Flash. It steps through how to create tweened and  more...

Using Text Components in Flash CS3 ...Using Text & Components in Flash CS3 Adobe Text and its presentation is an essential element of most web sites and interactive applications. Adobe Flash Professional CS3 can be used to create titles, labels, and other text content that appears by default, as well as text that is used to create dynamic interactivity on a Flash form or web page. This course provides an introduction for  more...

Cisco IUWNE 1 0 Unified Wireless Network Basic Architecture ...asics of the Cisco Unified Wireless Network architecture, its operation, benefits, and components. In addition, it provides an overview of the primary Cisco APs and WLAN Controllers used in deployment. This course also describes Cisco's wireless LAN controller, its hardware and configuration. The course also covers how lightweight access points (APs) associate and communicate with wireless LAN  more...

Getting Started With WCF ...NET Windows Communication Foundation (WCF) technology and its architecture. It shows how to create a basic WCF service and how to host the service in a managed application, a Windows Service, Internet Information Service (IIS), or Windows Process Application Activation Services (WAS). It also covers how to generate a client proxy class and configuration file to access a WCF service. This course  more...

WPF Content Creation Management with VB 2008 ...lows for the inclusion of a variety of media and types in its applications to further the development of rich user interfaces. Using WPF a developer can create two-dimensional or three-dimensional graphics, create and manipulate images, create and modify documents, and also share resources across applications. Specific areas covered include creating and configuring graphics, utilizing images  more...

SQL Server 2008 Instance Database Configuration ...e (Exam 70-432) SQL Server 2008's core component is its Database Engine, which provides storage, processing, and security for enterprise data through its controlled access and rapid transaction processing. Another feature of SQL Server 2008 is the SQL Server Management Studio s graphical user tool which allows administrators and developers to create and configure instances and databases  more...

SQL Server 2008 Database Monitoring and Performance ... process that could be blocking a session from performing its task. Concurrency issues can arise when multiple users are trying to access the same data in a database. This course demonstrates how to use SQL Server Profiler, the Database Engine Tuning Advisor, Resource Monitor, and the data collector to monitor and tune the performance of the database. It also addresses how to use the Windows  more...

Implementing SQL Server 2008 Integration Services ...iness intelligence solutions. With the Database Engine at its core, SQL Server 2008 offers integration, reporting, and analysis tools to access and process the data necessary to create business solutions. This course gives an overview of the importance of business intelligence in today's competitive market and introduces the capabilities provided by SQL Server 2008 Integration Services,  more...

Maintaining SQL Server 2008 Reporting Services ...nance of Microsoft SQL Server 2008 Reporting Services and its components is key in providing customers and clients access to the Business Intelligence information they need. This course outlines the tools used and tasks involved in managing and maintaining access to Reporting Services and corresponding data. It covers the authentication subsystem and role-based authorization model used by  more...

Oracle Database 11g Using Triggers the PL SQL Compiler Managing Code Oracle Database 11g: Using Triggers, the PL/SQL Compiler & Managing Code Oracle To identify the steps for creating, managing, and using database triggers, and for using the new PL/SQL compiler, its initialization parameters, and its compile time warnings.  more...

Oracle Database 11g Using Triggers the PL SQL Compiler Oracle Database 11g: Using Triggers & the PL/SQL Compiler Oracle To identify the steps for creating, managing, and using database triggers, and for using the new PL/SQL compiler, its initialization parameters, and its compile time warnings.  more...

Oracle Database 11g Architecture SQL Tuning Optimization Oracle Database 11g: Architecture, SQL Tuning & Optimization Oracle The Oracle Database server consists of an Oracle Database and one or more Oracle Database instances. SQL (Structured Query Language) is the language with which all programs and users access an Oracle Database. Monitoring the performance of and tuning database components, as well as the SQL statements used to access and  more...

Oracle Database 11g Securing Domain Data In Oracle Secure Backup ... Backup Oracle Oracle Secure Backup (OSB) maintains its own catalog of OSB and their rights on the administrative server. You can preauthorize users for the use of the obtool command line, RMAN, or both. You can also associate an OSB user with multiple Windows domain accounts or a single account that applies to all Windows domains. This course explores managing user access control for  more...

Oracle Dabase 11g Tape Vaulting Duplication Tuning ...rotation policy to track a backup volume as it moves from its originating location to a storage location and is eventually recycled. This process is known as vaulting. This course covers configuring and using tape vaulting and a tape vaulting environment, viewing tape rotation reports, and troubleshooting vaulting. This course also explores the use of tape duplication, differentiating  more...

Oracle Database 11g Oracle Label Security the Data Masking Pack ...or classifying data and mediating access to data based on its classification. It provides an easy-to-implement row-level security solution and is built on the fine-grained access control technology of the virtual private database (VPD). This course describes Oracle Label Security, including label concepts and access mediation, as well as when to use Oracle Label Security. It also explores  more...

Oracle Database 11g R2 ASM Storage Partitioning Enhancements ...le Database 11g Release 2 provides many improvements from its previous releases. This includes enhancements to ASM and storage to improve performance and to reduce server maintenance down time. This course identifies the enhancements in each of these areas. It also demonstrates how to use ASM fast mirror resync, manage ASM users, disk groups, ACLs, and Intelligent Data Placement, as well as  more...

Oracle Database 11g R2 SQL Monitoring Performance Enhancements ...al-time and to allow the database to automatically manage its own memory and gather optimizer statistics. These features enable the DBA to ensure the optimal memory sizes are being used for the database using Automatic Memory Management, and that SQL statements are running properly by monitoring them in real-time using Enterprise Manager. It also offers a new feature to conceptually extend the  more...

Oracle Database 11g R2 Application Performance Enhancements ...lability of the table to users and does not affect any of its dependencies. This allows for easier application changes and improved query and DML performance. Application performance in Oracle Database 11g Release 2 is also improved by the use of adaptive cursor sharing, which allows for intelligent cursor sharing and the use of invisible indexes. It provides two different caches. The first  more...

Oracle Database 11g R2 Database Architecture Installation ...nctions, it is important to gain a basic understanding of its major components. This course identifies the major architectural components of the Oracle Database 11g Release 2, explains memory structures, describes background processes, and explores the logical and physical storage structures. In addition, this course describes the role of a database administrator (DBA) and the tasks and tools  more...

Operations Mangement Inventory Management ...ommonly associated with the manufacturing sector, many of its concepts and tools can also be applied to the service industry. This course deals with the key aspects of inventory management in a manufacturing or a service organization. It walks the learner through the valuation of inventories and the most common costs associated with ordering and holding inventories. The course also covers how  more...

Operations Management Operations Scheduling ... and use of an organization's resources - in other words, its human resources, equipment, and facilities - to produce the goods and services needed to meet forecasted customer demand. Two important activities within the scheduling function are loading and sequencing. Loading means assigning production-related work to appropriate organizational resources. Sequencing establishes the order for  more...

Operations Management Management of Quality ...omers' satisfaction, and helping the organization achieve its financial goals. Operations managers set out performance objectives to achieve these goals and measure the organization's quality-related performance against those objectives. A variety of best practice principles, tools, and techniques are used to manage and control quality to achieve performance objectives and meet organizational  more...

Operations Management Facilities Planning Management ...cilities is determined by the nature of the organization, its production system, and the processes used for creating its products or services. When choosing the location and layout of a facility, service facility managers must be mindful of how products or services are delivered, so that customers leave with a great experience. This course introduces the goals, processes, and strategic  more...

The Oil and Gas Industry Overview Version 3 The Oil and Gas Industry Overview: Version 3 The oil and gas industry is a key player in supplying the world's energy, transportation, petrochemical, and fertilizer needs. Comprised of both national and independent oil and gas companies, the oil and gas industry supplies the products needed to heat homes, provide transportation by running engines in motorized vehicles, increase food  more...

The Pharmaceutical Industry Overview Version 3 The Pharmaceutical Industry Overview: Version 3 The pharmaceutical industry provides an extensive range of medications to consumers throughout the world. Comprised of a variety of stakeholders, this industry is dependent on discovering and developing medicines, manufacturing these products commercially and marketing them to health officials or consumers. Industry players adopt unique  more...

The Biotechnology Industry Overview Version 1 The Biotechnology Industry Overview: Version 1 Unlocking the potential of biotechnology entails turning scientific knowledge into products that can enhance, and even transform, the conditions of life. A relatively new but growing, global industry, biotechnology involves engineering biological molecules and microbes with desirable new properties. This re-engineering of natural organisms can  more...

Managing Workforce Generations Working with the 21st Century Generation Mix Managing Workforce Generations: Working with the 21st Century Generation Mix Many of the same influences have shaped the lives and work experiences of the newer generations - the Millennials and the Generation Xers. Widespread Internet usage, for example, means that, typically, these generations are adept in technology. Globalization is another shaping influence, with the result that both  more...

Developing a Customer-Focused Sales Approach Developing a Customer-Focused Sales Approach Many organizations base their sales approaches on their own products and services, the duration and scope of their sales cycle, and other internal considerations that do not effectively meet the needs of their customers. But wouldn't placing the customer at the center of the equation generate better results? The short answer is yes. A  more...

Rebuilding Trust Rebuilding Trust Trust is an important component in any workplace. When colleagues know they can count on each other, morale and productivity levels tend to increase. But what if trust is betrayed? How will this impact your ability to perform your job effectively? This course will provide key insight into the cost of lost trust including its negative impacts on performance, morale, and  more...

Animation in Flash CS5 ...for creating and editing dynamic vector-based animations. Its versatile workspace and toolset enable developers to quickly create animations that can be used in a wide variety of contexts. This course introduces the learner to animating in Flash. It explores how to create multiple types of animation including inverse kinematics, frame-by-frame animation, and an improved method of creating  more...

Creating Navigation Publishing Movies in Flash CS5 Creating Navigation & Publishing Movies in Flash CS5 Adobe Creating intuitive and easy-to-use web site navigation is key to good web design. Using Flash Professional CS5, you can create effective web site navigation that allows users to easily find the information they're looking for. The final stages in the design process involve testing and publishing your application, ensuring that its  more...

HR as Business Partner From Cost Center to Strategic Partner ...on strives to be more effective and efficient in reaching its goals and objectives. In an ideal world, your strategy is well defined and aligned with the goals of the organization. HR has a seat at the executive table, helping to set and implement strategy throughout the organization, and all the day-to-day administrative HR activities efficiently support the organizational strategy. This is  more...

HR as Business Partner Linking HR Functions with Organizational Goals ...ganization's strategic goals. An organization can measure its success only if its end goals are well defined. To define these goals, you must understand your organization and its needs. You can then mobilize the leadership and organizational capabilities to achieve the final result, and ensure all processes are aligned with these goals. This course examines the core functions of HR and  more...

HR as Business Partner Managing Talent for Organizational Success ...onal Success An organization's talent is the key to its success, and HR is perfectly positioned to contribute to that success by optimizing the workforce and engaging employees to use their knowledge, skills, and abilities to support the organization's goals and objectives. This course covers ways in which transformational HR can direct all its talent management processes toward driving  more...

HR as Business Partner Using Metrics Designing Strategic Initiatives ...cs & Designing Strategic Initiatives When HR aligns its initiatives with higher-level business strategy, your organization will be better positioned to achieve its goals. By becoming part of the strategic planning process, HR can help drive the future success of the company because, ultimately, all business objectives are met by the organization's people. By collecting data on meaningful  more...

Cascading Style Sheets in Dreamweaver CS5 ... you can fully separate your web site's presentation from its content, and give the site a consistent feel. Dreamweaver CS5 provides increased CSS support, with the ability to enter Inspect mode to view the styling associated with page elements. This course explores this new feature along with other CSS features including a set of prebuilt CSS layouts complete with educational inline comments,  more...

Getting Started with Lotus Notes 8 Using Mail Getting Started with Lotus Notes 8 & Using Mail IBM Lotus Notes 8 is the most recent release of IBM's messaging and collaboration software. Notes 8 has many features that help increase end users' productivity and manage scheduling, allowing them to streamline the way they work. The core component of the application remains its robust e-mail functionality. This course explores the updated  more...

Enterprise Data Cloud Interaction Enterprise Data & Cloud Interaction This course provides a closer look at enterprise resources in the cloud and the use of cloud storage services. Cloud storage is of key interest to many consumers as it has a number of advantages over traditional data storage. Cloud-stored data is available from any location that has Internet access. However, depending on the type of business and data, some  more...

EU Privacy Data Security ...ins general information based on Irish law at the time of its writing. Please note however that it does not constitute legal or commercial advice, nor is it intended to create a solicitor-client relationship. Neither is it intended to provide a comprehensive or detailed statement of the law. No liability whatsoever is accepted by Mason Hayes Curran or SkillSoft for any action taken in reliance  more...

Learn How to Write the Kind of Cover Letter That Gets Results A highly effective writing approach that increases the chances of getting your resume reviewed. The main objective of this course is to equip you with a proven method and persuasive writing technique that gets results. The course, ?Learn How to Write a Cover Letter That Gets Results? is designed for individuals who want to get a potential employer to take action and give your resume thoughtful  more...

Manifesting 101: How to Get What You Want w/o Goofing it Up First ! ...n of our dreams come true. The essence of this Course and its series introduces User Friendly Physics or just plain and simple; "How to get what you want in your life to happen, without goofing it up first". The How-To is shown without so much ?doing`. Students will understand energy and how to move it, as they are given actual tools, instruments and exercises, that move us in our choices for  more...

Essential Legal and Ethical Principles of the Medical Office ...rse introduces the basic concept of medical assisting and its relationship to the other health fields. It emphasizes medical ethics, legal aspects of medicine, and the medical assistant's role as an agent of the physician. The course also provides the student with knowledge of medical jurisprudence and the essentials of professional behavior. Topics include: introduction to medical assisting;  more...

Self directed tutorial-Teach Yourself Search Engine Training Strategies in 7 Days ...gs change. However, before Search Engine Commando can ?do its stuff? and for the program to be of maximum benefit, you must ?tweak? your website by analyzing it and making the changes necessary to ensure its success. This tutorial is self-directed and self-taught, and it is great for participants who prefer to work at their own pace. You can work through the tutorial in as little as one week.  more...

Comprehensive Medical Transcription Training ...onary (required for the course), including foot pedal and its software to operate it (to do the dictation). Please Print Out And Read This Information Carefully Our Medical Transcription course is widely known as the most effective training method to become a medical transcriptionist because: it provides precisely what is needed to learn in a "platform learning system" unique in the training  more...

Authorware for Educators ...s. Each lesson in the textbook begins with an overview of its contents and a series of short Authorware projects for you to complete. The textbook includes time limited Authorware software. An instructor is available by e-mail to answer questions about the projects. Taking this course is a very inexpensive way of learning how to develop multimedia programs using a popular authoring program.  more...

Cisco CCNA Complete Set ...its is designed to teach the student the necessary materials and understanding of Cisco Routers and to prepare the student to take the Cicso Certified Network Associates exam to gain the IT certification of CCNA. This course covers Cisco training preparatory to taking the CCNA exams. Subjects covered are Cisco CCNA Internetworking Fundamentals, the OSI Reference Model, the Application and  more...

Microsoft FrontPage 2002 Core ...Microsoft FrontPage, as well as introduce them to some of its new capabilities introduced with the 2002 version. Students will learn the tricks that will help them create, edit, and manage Web pages easily. The skills taught include examining the working screen; getting familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics;  more...

Microsoft FrontPage 2002 Level 1 ...Microsoft FrontPage, as well as introduce them to some of its new capabilities introduced with the 2002 version. Students will learn the tricks that will help them create, edit, and manage Web pages easily. The skills include examining the working screen; becoming familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying  more...

Microsoft PowerPoint 2002 Comprehensive This course is designed to teach students the basic, intermediate, and advanced features of Microsoft PowerPoint 2002 so they can not only create and modify simple presentations, but also much more elaborate ones, such as team projects. This course is designed to teach students the basic, intermediate, and advanced features of Microsoft PowerPoint 2002 so they can not only create and modify  more...

Microsoft PowerPoint 2002 Level 3 This course is designed to familiarize students with the advanced features of Microsoft PowerPoint 2002. Students will learn how to apply advanced techniques to PowerPoint presentations, such as importing data from other Microsoft applications, adding video and sound clips, and modifying charts and tables in presentations. This course is designed to familiarize students with the advanced features  more...

Microsoft Word 2002 Expert ...matting skills and how to customize Word 2002 to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Other skills taught include formatting one part of a document differently than another and combining Word with other Office applications such as Access. This course builds upon intermediate Word skills by teaching students skills in  more...

Microsoft Word 2002 Level 1 ...s of Microsoft Word, as well as introduce them to some of its new capabilities introduced with the 2002 version. Some of the skills taught include examining the working screen, getting familiar with the new Task Panes, creating new documents, modifying bodies of text, and previewing and printing documents. This course is designed to familiarize students with key introductory features of  more...