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Its Characteristics Training Seminars and Classes
From Serebra Learning Corporation
Inbound Call Centers People Management
 Inbound call centers are often the only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to more...Unix Shell Scripting Basics
To explain how to create simple shell scripts using UNIX shell commands IT professionals and UNIX end-users who need to familiarize themselves with the UNIX shell environment more...Manageability Enhancements in Oracle9i
To describe the manageability enhancements of an Oracle9i database Oracle database administrators; developers interested in the technical aspects of Oracle9i database more...
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