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ITSM Training Seminars and Classes

From QLogy Management Services Pvt. Ltd

CobiT Essentials

COBIT is an IT governance framework and supporting toolset that allows managers to bridge the gap between control requirements, technical issues and business risks. COBIT enables clear policy development and good practice for IT control throughout organizations. COBIT emphasizes regulatory compliance, helps organizations to increase the value attained from IT, enables alignment and simplifies more...

ITIL V2 Service Manager

...ITSM processes, and support the optimization of those processes. The ITIL Service Manager Training course consists of two training blocks in which the theory is considered in more detail and the practical implementation is discussed and practiced with case studies. The ITIL Service Manager is one of the industrya s most rigorous and sought after designations. The certification attached more...

From Vyomlabs Pvt. Ltd.

Offsite Training ITIL Training India Offsite ITIL Trainings are customized as per client's requirements. Offsite trainings is the best tool for cost effective, excellent training solution. Contact Vyom Labs to know more. We conduct following trainings under Offsite offerings: 1. ITIL V3 Foundation's 2. ISO 20000 / SQM Foundation's 3. IT Service Manager's / IT Service Management 4. ITIL V3 Intermediate: Service Operation more...

ITIL V3 Foundation Training, Accredited

Training Highlights * Service Strategy (SS) (Business Perspective book of V2) * Service Design (SD) (Combination of Application Management and Service Delivery) * Service Transition (ST) (Handling the transition phase a Change and Release Management) * Service Operation (SO) (Mix of ICT Infrastructure Management, Application Management & Service Support as per ITIL V2) * more...

Accredited ITIL V2 Foundations

Foundation Certificate in IT Service Management (ITIL V2 Foundation) Information Technology is recognized as a critical enabler and key differentiators for business success today. CEOs, CIOs, CTOs and senior management are concerned about optimizing their IT investments and improving the effectiveness and efficiency of their IT resources to support business requirements. Training more...

Accredited IT Service Managers Training & Certification

The Manager's Certificate in IT Service Management is aimed at * Managers and consultants in IT Service Management; * Managers and staff those who are involved in implementing ITIL or advising on ITIL. Our instructors draw upon ITIL's Service Delivery and Service Support publications. ITIL knowledge, experience and newly acquired insight are each applied and tested through more...

From Last Minute Training

ITIL V3 Foundation Program Certification Program acend ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. more...

ITIL04 - ITILV3 Bridge Course- CTE Solutions ...framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under version 3. In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality more...

ITSM Metrics (KPIs and TCO) Expert - 5 Days ...0 Seats Available: 2 This course focuses on implementing ITSM metrics to help manage and control the service delivery and service support activities and processes to deliver optimal business value. The practitioner will learn what s required to validate, direct, justify and intervene when necessary to drive efficiency, effectiveness and quality for the service support and service delivery more...

ITSM Metrics (KPIs and TCO) Practitioner Support and Restore - 3 ...0 Seats Available: 2 This course focuses on implementing ITSM metrics to help manage and control the support and restore activities, processes and functions to deliver optimal business value. The practitioner will learn what s required to validate, direct, justify and intervene when necessary to drive efficiency, effectiveness and quality for the incident and problem management processes and more...

ITSM Metrics (KPIs and TCO) Awareness Location: Ottawa Date: 2008-03-31 List Price: $499 Offered Price: $399.00 Seats Available: 2 The one-day Implementing IT Service Management Metrics Awareness workshop discusses and demonstrates practical examples of how to implement a performance improvement approach using a case study example for IT service management. Included in this certification program is: * Trainer with ITIL Service more...

ITIL Foundation Certification

...Available: 1 Material Covered * Day one o ITSM overview o Background on ITIL o IT Service Management o Service Desk o Service support processes Incident management Problem management Release management Change management Configuration management more...

From ITSM Academy

ITIL V3 Lifecycle Course Service Design Service Design brings the output of Service Strategy to life by designing new or changed services that satisfy business objectives and are secure, resilient and reliable. Based on the Service Design publication of the ITIL V3 ® library, ITSM Academya ™s course focuses on the planning, implementing and optimizing of Service Design processes, plans, policies and standards that will be more...

ITIL V3 Managing Across the Lifecycle ...ization, Living the Lifecycle ®. Woven through all of ITSM Academy's ITIL ® V3 Certification classes, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through implementation. This virtualization successfully enables active learning by encouraging the more...

ITIL V3 Lifecycle Course - Service Transition ST ... Service Transition publication of the ITIL V3 library, ITSM Academya s course focuses on the planning, implementing and optimizing of the processes and structure of the Service Transition stage of the IT Service Lifecycle. The course culminates with the ITIL V3 Intermediate Service Transition certification examination. Embedded into the three (3) day Service Transition course is our more...

ITIL Foundation ...ITSM Academy's Accredited ITIL Foundation classes are delivered over three (3) days. They are filled with sample documents, hand-on exercises, case studies and lively discussions. Foundation exam included on last day of class. Woven through all of our V3 Certification classes is our unique virtualization Living the Lifecyclea , which brings processes and concepts to life. The more...

ITIL Service Manager Course Objectives: The ITIL Service Manager is the highest achievement in ITIL training and certification. The path to earning an ITIL Service Manager certification is an intense 10 day in-course learning experience with expected interim self study. The class covers 40% theory, maintaining 60% of the curriculum for practical application through case studies. Candidates are also evaluated more...

ITIL V3 Capability Course PPO - Planning Protection and Optimization - Accredited ...tualization, Living the Lifecycle . Woven through all of ITSM Academya s ITIL V3 Certification classes, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through implementation. This virtualization successfully enables active learning by encouraging the more...

ITIL V3 Lifecycle Course Service Operation - Accredited ...tualization, Living the Lifecycle . Woven through all of ITSM Academy's ITIL V3 Certification classes, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through implementation. This virtualization successfully enables active learning by encouraging the more...

Microsoft Operations Framework MOF Foundation Microsoft Operations Framework (MOF) 4. 0 delivers practical guidance - not just theory - for everyday IT practices and activities. This guidance helps users establish and implement reliable, cost-effective IT services. MOF professionals have access to valuable content, templates and job aids. MOF is an agnostic and practical framework, the knowledge gained in the course applies to all more...

ISOIEC 20000 Foundation Course ...een the international standard for IT Service Management (ITSM). The ISO/ IEC 20000 Certificate, which is issued to organizations, not individuals, confirms the organization has demonstrated sufficient evidence of a quality ITSM Program. For organizations not immediately seeking ISO/ IEC 20000 certification, the training provides an international standard of best practices against which to more...

ITIL V3 Lifecycle Course - Continual Service Improvement CSI Both ITIL and ISO/ IEC 20000 emphasize the need to build measurable continual improvement into every stage of the IT Service Lifecycle to ensure continued business alignment and service value. Based on the Continual Service Improvement (CSI) publication within the ITIL V3 library, this three (3) day course focuses on the strategies, concepts and techniques for planning, implementing and more...

ITIL V3 Managers Bridge Course - Accredited ...fication. Embedded into the Managers Bridge course is ITSM Academy's unique virtualization, Living the Lifecycle . Woven through all of ITSM Academy's V3 Certification courses, this virtualization brings the processes and concepts to life. Within a virtual business environment, a new web service is introduced and then, as a group, we guide the service through its strategy, design, more...

ITIL V3 Capability Course SOA - Service Offerings and Agreements ...tualization, Living the Lifecycle . Woven through all of ITSM Academy's ITIL V3 Certification classes, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through implementation. This virtualization successfully enables active learning by encouraging the more...

Certified Process Design Engineer CPDE This five (5) day certification course converts the theory of Process Design into practical application, by coupling prescriptive advice with hands-on opportunities to analyze, design, measure and integrate processes. The knowledge obtained in this course applies to every Service Management framework, standard and maturity model. The Loyalist Certification Services (LCS) exam is administered on more...

ITIL V3 Capability Course RCV - Release Control and Validation ...tualization, Living the Lifecycle . Woven through all of ITSM Academy's ITIL V3 Certification classes, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through implementation. This virtualization successfully enables active learning by encouraging the more...

ITIL V3 Capability Course OSA - Operational Support and Analysis ...tualization, Living the Lifecycle . Woven through all of ITSM Academy's ITIL V3 Certification classes, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through implementation. This virtualization successfully enables active learning by encouraging the more...

From Mountainview

ITIL V3 Intermediate - SS SD ST SO CSI PPO SOA RCV OSA MALC These Accredited Certification Courses are offered in 3 venue: 1. CBT with Exam Preparation and Review with an ITIL V3 Expert Trainer 2. On-site classroom 3. Distance Learning via the Internet All ITIL V3 Intermediate courses are available ITILV3SS: Service Strategy ITILV3SD: Service Design ITILV3ST: Service Transition ITILV3SO: Service Operation ITILV3CSI: Continual Service Improvement more...

ITILV3F Foundation CBT On-site or Distance Learning

The purpose of the ITIL ® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL ® terminology, structure and basic concepts and has comprehended the core principles of ITIL ® practices for Service Management. The ITIL ® Foundation certificate in IT Service Management is not intended to enable the holders of the more...

From Spectra Mind Solutions

Introduction to Business Intelligence: Designing a Successful BI Program Provided by Spectramind

...also provides corporate trainings on CIW,CTP,ASQ CQM,ITIL,ITSM,ASQ CQE, CSPM, PMP, Prince 2, IIBA, SCRUM Methodology, CAPM, CSTE, CSQA, CMMI, ITIL, ISO & Automated testing tools (Winrunner, Load Runner, QTP, SILK, Rational tools etc). 3) Sponsor H1B Visas for right candidates too. RUSH FOR REGISTRATION: LIMITED TIME OFFER!!!!!!!!! For More Details Contact: Mr. VIJAY SPECTRAMIND TECHNOLOGIES more...

From Trimentus Technologies Pvt Ltd.

certified ITIL v2 Service Manager in April 6 to April 18 at Chennai

...151800 Month: April 6th to 18th April Course fees ITSM Manager Certification Course Fee- INR 80, 000. Service taxes extra The fee is inclusive of : 1. Accredited Licensed Manuals 250 USD) 2. ITSM Service Support & Service Delivery Books (350 USD) Examination Charges a INR 45, 000. Service taxes extra. It includes following: 1. Revision days more...

ITIL v3 Foundation ITIL is booming in India now... a The 3rd wave of outsourcing is here: Remote Infrastructure Management Nasscom says Total addressable market for IT infrastructure offshoring, inclusive of support, network administration and help desk is around US$ 70-85 billion!"[1] a ITIL is recognized as the de facto standard for IT Service Management: Formally adopted by U. K., E. U. and Canada more...

From BMC Software, Inc

BMC Remedy AR System 75 Foundation - Part 1 WBT

...ITSM 7. 5 administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy ITSM 7. 5 applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), and BMC Remedy Asset Management. Using a workshop environment, group discussions, and more...

From Mountainview USA

ITIL V3 Intermediate - SS SD ST SO CSI PPO SOA RCV OSA MALC

These Accredited Certification Courses are offered in 3 venue: 1. CBT with Exam Preparation and Review with an ITIL V3 Expert Trainer 2. On-site classroom 3. Distance Learning via the Internet All ITIL V3 Intermediate courses are available ITILV3SS: Service Strategy ITILV3SD: Service Design ITILV3ST: Service Transition ITILV3SO: Service Operation ITILV3CSI: Continual Service Improvement more...

ITILV3F Foundation CBT On-site or Distance Learning

From FGI Ltd

ITIL IT Service Management Managers certificate

2 x 5-day courses. 1 x 1-day revision. 1 x 1-day exam coaching. The IT Service Management certificate consists of two 5 day modules: IT Service Management Support IT Service Management Delivery At FGI we schedule each module approximately one month apart, and approximately one month prior to the ISEB public examination dates to provide our delegates with a structured approach to more...

From ZoMax Technical Servcies LLC

ITIL V3 Foundation This hands-on ITIL Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB and EXIN, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM more...

From Wintrac Inc.

IBM Tivoli Storage Manager( ITSM )Modular Training This customized workshop structure consists of multiple modules that can be combined to address a specific skill set requirements and areas of interest. You can get a complete list of other IBM Tivoli Systems Management classes at http://www.wintrac.com/courses/coursesTivoli.asp more...

IBM Tivoli Storage Manager( ITSM) V 52 Basics This five day course is intended for System Administrators who will be installing and tailoring the IBM Tivoli Storage Manager solution for their data management strategy. It teaches the participants the fundamentals of ITSM , the terminology, concepts and administrative functions used by ITSM for enterprise data management. The participants get the ITSM hands-on experience through numerous lab more...

IBM Tivoli Storage Manager (ITSM )V 52 Disaster Recovery Manager Training ...hop is intended for System Administrators responsible for ITSM 5. 2 Disaster Recovery Manager set up and implementation. This class focuses on the setup and use of the ITSM Disaster Recovery Manager to provide automated preparation of a disaster recovery plan.. The participants get the ITSM Disaster Recovery hands-on experience through numerous lab exercises. You can get a complete list of more...

From Reckon IT Training & Consulting

ITILV3 Foundation Course in IT Service Management

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management of Version 3. The aim of this course is for each participant to be able to Use the ITIL terminology understand and Identify the more...

From Cognex Technology Pvt. Ltd

ITIL Foundation Program ...e most widely accepted approach to IT Service Management (ITSM) in the world. ITIL is now being adopted and used across the world as the de-facto standard for best practice in the provision of IT Service and is practiced by organizations worldwide. ITSM best practices provide the organization with a systematic approach to the planning, development, delivery and support of IT services. ITIL is more...

From Boston University Corporate Education Center

ITIL Foundation Certification

The ITSM Foundation course introduces the attendee to the fundamentals of IT Service Management as described in the IT Infrastructure Library. Delivered over three days, it features lectures, discussion, team exercises and quizzes. It culminates with a one-hour certification examination. more...

Accelerated ITIL Foundation

...ITSM Foundation course introduces the attendee to the fundamentals of IT Service Management as described in the IT Infrastructure Library . Delivered over two expanded days, it features lectures, discussion, team exercises and quizzes. It culminates with a one-hour certification examination. Examination: An optional 1-hour certification examination, administered by an independent proctor, is more...

From New Horizons Charlotte

Itil

The IT Infrastructure Library, ITIL ( ), is a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM). This framework defines how Service Management is applied within specific organisations. Being a framework, it is completely customisable for application within any type of business or organisation that has a reliance on IT infrastructure. The more...

From New Horizons Albany - Tech Valley

ITIL (Information Technolgy Infrastructure Library)