Instructor Led ITSM Training Classes in Canada

ITSM Metrics (KPIs and TCO) Expert - 5 Days ...0 Seats Available: 2 This course focuses on implementing ITSM metrics to help manage and control the service delivery and service support activities and processes to deliver optimal business value. The practitioner will learn what s required to validate, direct, justify and intervene when necessary to drive efficiency, effectiveness and quality for the service support and service delivery  more...

ITSM Metrics (KPIs and TCO) Practitioner Support and Restore - 3 ...0 Seats Available: 2 This course focuses on implementing ITSM metrics to help manage and control the support and restore activities, processes and functions to deliver optimal business value. The practitioner will learn what s required to validate, direct, justify and intervene when necessary to drive efficiency, effectiveness and quality for the incident and problem management processes and  more...

ITSM Metrics (KPIs and TCO) Awareness Location: Ottawa Date: 2008-03-31 List Price: $499 Offered Price: $399.00 Seats Available: 2 The one-day Implementing IT Service Management Metrics Awareness workshop discusses and demonstrates practical examples of how to implement a performance improvement approach using a case study example for IT service management. Included in this certification program is: * Trainer with ITIL Service  more...

ITIL Foundation Certification ...Available: 1 Material Covered * Day one o ITSM overview o Background on ITIL o IT Service Management o Service Desk o Service support processes Incident management Problem management Release management Change management Configuration management  more...