Instructor Led ITSM Training Classes in United States
From Boston University Corporate Education Center
ITIL Foundation Certification
The ITSM Foundation course introduces the attendee to the fundamentals of IT Service Management as described in the IT Infrastructure Library. Delivered over three days, it features lectures, discussion, team exercises and quizzes. It culminates with a one-hour certification examination.
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Accelerated ITIL Foundation
...ITSM Foundation course introduces the attendee to the fundamentals of IT Service Management as described in the IT Infrastructure Library . Delivered over two expanded days, it features lectures, discussion, team exercises and quizzes. It culminates with a one-hour certification examination.
Examination: An optional 1-hour certification examination, administered by an independent proctor, is
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From New Horizons Charlotte
Itil
The IT Infrastructure Library, ITIL ( ), is a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM). This framework defines how Service Management is applied within specific organisations. Being a framework, it is completely customisable for application within any type of business or organisation that has a reliance on IT infrastructure. The
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From New Horizons Albany - Tech Valley
ITIL (Information Technolgy Infrastructure Library)
The IT Infrastructure Library, ITIL ( ), is a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM). This framework defines how Service Management is applied within specific organisations. Being a framework, it is completely customisable for application within any type of business or organisation that has a reliance on IT infrastructure.
more...
