Online ITSM eLearning
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From Serebra Learning Corporation
ITIL The Service Desk and Incident Management
...his course provides an overview of IT service management (ITSM), and it covers one service support function--the service desk--and one service support process--incident management. This course is intended to help learners prepare for the IT service management foundation certificate exam. For information technology managers and support personnel who seek to improve and streamline the processes
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...his course provides an overview of IT service management (ITSM), and it covers one service support function--the service desk--and one service support process--incident management. This course is intended to help learners prepare for the IT service management foundation certificate exam. For information technology managers and support personnel who seek to improve and streamline the processes
more...
ITIL Problem and Change Management
...e most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve problems and errors, as well as identify and implement appropriate solutions. The delivery and support of IT services are divided into core processes within ITIL. This course covers two service support processes: problem management and
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...e most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve problems and errors, as well as identify and implement appropriate solutions. The delivery and support of IT services are divided into core processes within ITIL. This course covers two service support processes: problem management and
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ITIL Financial and Security Management
...e most widely accepted approach to IT service management (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to keep their systems secure. The delivery and support of IT services are divided into core processes within ITIL. This course covers a service delivery process--financial management--and a function known as security
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...e most widely accepted approach to IT service management (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to keep their systems secure. The delivery and support of IT services are divided into core processes within ITIL. This course covers a service delivery process--financial management--and a function known as security
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From ITpreneurs
ITIL v2 Awareness
...ITSM Awareness course is perfectly suited for Managers and non-core IT people who need an overview of IT Service Management and the role of ITIL ® within the Service Management domain. It provides an overview of the key concepts within the IT Infrastructure Library Best Practices, which are globally recognized as the preferred way of managing and delivering IT Services within organizations.
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...ITSM Awareness course is perfectly suited for Managers and non-core IT people who need an overview of IT Service Management and the role of ITIL ® within the Service Management domain. It provides an overview of the key concepts within the IT Infrastructure Library Best Practices, which are globally recognized as the preferred way of managing and delivering IT Services within organizations.
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From BMC Software, Inc
BMC Remedy AR System 75 Foundation - Part 1 WBT
...ITSM 7. 5 administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy ITSM 7. 5 applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), and BMC Remedy Asset Management. Using a workshop environment, group discussions, and
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...ITSM 7. 5 administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy ITSM 7. 5 applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), and BMC Remedy Asset Management. Using a workshop environment, group discussions, and
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BMC Remedy ITSM 75 Administering - Part 1 WBT
...ITSM application administrators, developers and consultants with an introduction to ITSM 7. 5. x application administration, and introduces the architecture and common configuration elements of the BMC Remedy ITSM 7. 5. x applications. It provides BMC Remedy IT Service Management 7. 5. x administrators with the concepts and skills needed to incorporate best practices when configuring and
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...ITSM application administrators, developers and consultants with an introduction to ITSM 7. 5. x application administration, and introduces the architecture and common configuration elements of the BMC Remedy ITSM 7. 5. x applications. It provides BMC Remedy IT Service Management 7. 5. x administrators with the concepts and skills needed to incorporate best practices when configuring and
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From Samhita IT
FREE Training and Placement Opportunity for CPT OPT H1B Consultants
... PHP 5. 0 (Windows a LAMP)
- ARS Remedy a ITSM, CMDB
- OBIEE
- PEGA
Microsoft Technologies
a .NET 3. 5
a Biztalk Server 2009
a Sharepoint Server
a SQL Server (SSIS, SSRS, SSAS)
a SQL Server 2008 Administration
Data warehouse
SAS Clinical
Informatica
BO XI
BO DI
-
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From itSM Solutions LLC
ITIL V3 Online Self-Study Training Certification Program
...itSM Self Study Online Training Solutions
itSM Solutions LLC is the industry's first Accredited Training Organization (ATO) to deliver the complete ITIL V3 Certification Series (13 products) online. itSM Solutions uses a unique self-study format that delivers the value of the classroom experience without the hassles (scheduling etc.) and expense (instructor, travel etc.) of the classroom
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...itSM Self Study Online Training Solutions
itSM Solutions LLC is the industry's first Accredited Training Organization (ATO) to deliver the complete ITIL V3 Certification Series (13 products) online. itSM Solutions uses a unique self-study format that delivers the value of the classroom experience without the hassles (scheduling etc.) and expense (instructor, travel etc.) of the classroom
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