ITSM Web-based Seminars

BMC Remedy Service Desk 76 Using WBT This online course provides service desk support staff (service desk analysts, problem coordinators, and specialists) and support staff managers (group coordinators) with the information needed to use BMC Remedy Service Desk 7. 6 (BMC Remedy Incident Management and BMC Remedy Problem Management) to create and process incident requests, problem investigations, known errors, and solutions.  more...

BMC Remedy Change Management 76 Using WBT In this online course, students are introduced to the functionality of BMC Remedy Change Management 7. 6, including the Release Management module. Students learn how to perform various tasks from these roles: requester, change coordinator, change or task implementers, change manager, release coordinator, and approvers.  more...

BMC Remedy ITSM 76 Whats New WBT This course explains the differences and new features between BMC Remedy ITSM 7. 6 and 7. 5.  more...

ITIL v3 Foundations - Distance Learning This online-instructor led course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL v3 intermediate level training  more...