Instructor Led Jan Carlson Training - Training Resources
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From Last Minute Training
Client Care Representative CCR Certified Training Program 2 Days
...Jan Carlson illustrated in his book Moments of Truth: a You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, your front line people are the companya . Customer agents must be fully trained to respond to customers in a professional manner and resolve their issues quickly. CCR is this essential training for Customer Service Reps.
The
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