Online Job eLearning - Training Resources

Writing Web Content (Master Class)-Self Directed ... the way, you?ll create good samples for a portfolio, for job hunting. With each module, you get detailed guidelines. Each guideline comes with specific tactics to adopt when writing, background on ?the reason why,? before-and-after examples, advice on how the guideline should be adapted for particular audiences, challenges, and answers. You?ll write lots of short passages, review the prose on  more...

Writing Web Content (Master Class) ... the way, you?ll create good samples for a portfolio, for job hunting. With each module, you get detailed guidelines. Each guideline comes with specific tactics to adopt when writing, background on ?the reason why,? before-and-after examples, advice on how the guideline should be adapted for particular audiences, challenges, and answers. You?ll write lots of short passages, review the prose on  more...

Typing Pal--The Best Online Typing Course Quick and easy way to learn keyboard typing! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The  more...

Teams Management - Managing Team Conflict ...nd changing work environment, personalities, concern over job security, changing team members, team vs. organizational dynamics, and division of tasks and functions. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Teams Management - Managing Team Conflict This  more...

A Foolproof Method for Conduting a Job Search ...job search and seize the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. This is one of three possible modules that you can take as self-directed study. Each module is designed to be completed  more...

How to Interview Like a Professional ...n the secrets to having a successful interview to get the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed  more...

Getting the Job Offer You Want ...job offer you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be completed within 1 week or sooner.  more...

Learn How to Write the Kind of Cover Letter That Gets Results A highly effective writing approach that increases the chances of getting your resume reviewed. The main objective of this course is to equip you with a proven method and persuasive writing technique that gets results. The course, ?Learn How to Write a Cover Letter That Gets Results? is designed for individuals who want to get a potential employer to take action and give your resume thoughtful  more...

Certificate in Web Content Creation (Master Classes) ...arned, and to develop a portfolio of web samples for your job hunt, or career change. These are Master Classes, like those in music. I?m an expert on web writing and editing, and I assume you are willing to put in the hard work to become a pro. So you?ll do a lot of writing in these workshops, and I will give you detailed feedback. You will stretch your writing muscles, exercise your mind with  more...

Introduction to Technical Writing for Industry ...u have just become a technical writer and wonder what the job and the profession may involve, this course will introduce you to an exciting and rewarding career in technical communication. You?ll learn what tasks you will do, how your work fits into the organization?s process, and where the field is headed. You?ll get right into planning, writing, editing, and testing ? the key activities in a  more...

Certified eMarketing Associate Certification (CeMA) ... in this field-is particularly important in a competitive job market. While relatively few advertising, marketing, and public relations managers currently are certified, the number of managers who seek certification is expected to grow. Source: United States Department of Labor Upon enrollment an certification examiner will contact you to help you prepare for the examination. A book purchase  more...

Introduction to ISO 9001:2000 ...t fits into your organization and how it will affect your job. The Standard is clearly and simply explained. The course is packed with practical ideas that you will be able to put right to work in your organization. Interactive exercises familiarize you with the standard. You may work at your own pace to understand how ISO 9001:2000 will affect your company. This course takes approximately 2  more...

Flash I: Mastering the Tools ...e next level, you will be much more employable in today's job market, and you will receive a great deal of enjoyment in creating animations of your own design. COMMON QUESTIONS: How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Some students are able to complete the course in as little  more...

Learn Grammar the Easy Way (Part 1) ...ds. You may have sent in a cover letter and resume for a job. You may have written a memo recommending a new product or procedure and that letter was passed up the corporate chain. Perhaps, you wrote a letter to the local chief of police complaining about the traffic on your street. Yes, your words are your ?calling card? in a lot of situations. As such, it is important that they present you  more...

CompTIA A+ 2009 The A+ certification validates the latest skills needed by today s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. The A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The  more...

Writers At Work: A Review for Professionals - Part I ...job. This is the first of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the most basic aspects of good writing on the job: understanding good paragraph structure, understanding parts of sentences  more...

Writing User Guides ...ive user (how-to) guides and gives an introduction to the job of a user guide writer. Whether writing for the users of a company?s computer system, for cashiers who need to know how to use a scanner, or for owners of a new appliance, user guide writers are needed. And, writing for the end user is one way to enter the technical writing field. Many writers start their jobs at companies  more...

Time Management Using Microsoft Outlook 2002 The course is designed to show students how to use Microsoft Outlook 2002 to plan their time. The scope of the course includes understanding time management theory/philosophy, handling stress, developing a system of organization, identifying priorities, creative problem solving, and timing teamwork. The course is designed to show students how to use the tools of Microsoft Outlook 2002, such as  more...

Turn Your Life Experience Into College Credit Did you know that your knowledge and life experience may be sufficient to earn you legitimate college credit from an Accredited U.S. College or University? Learn from a Life Experience and Adult Education Expert. This course will teach you how to earn College Credit for what know through a series of 6 dynamic lessons. 90 day access to course content. Work at your own pace. Earn College Credit For  more...

Time Management Course description -- This course addresses the nuts and bolts of time management tools for setting goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities and time-wasters, along with suggestions for getting rid of them. It provides tips for organizing your materials and your surroundings for more efficiency, and has other practical suggestions  more...

So You Want to be a Technical Writer! ...ills they need and the tools they use. You`ll learn about job trends and salaries. And you`ll have the opportunity to interact with technical communicators who will be happy to answer your questions about the profession. In addition, you`ll complete a series of short projects that will help you to assess ? whether you are well-suited to life as a technical writer and whether direct employment,  more...

Resume Writing This course demonstrates the process of writing a resume that will result in an interview. Designed for anyone who needs a resume, this course will guide students through the process. An overview of resumes including their use, what potential employers look for and styles will be discussed. Comparisons between the job market and individual goals will be made and applied to the process. A  more...

Recruiting & Hiring Training & Certification Program Learn the basics of recruiting and hiring, as well as earn a "Fundamentals Of Recruiting & Hiring" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our Recruiting & Hiring Training & Certification Program provides details on the steps necessary to legally and effectively recruit and  more...

Senior Professional In Supply Management (SPSM ) Certification Program ...skills to situations that you may face in your purchasing job. And, again, you take it online meaning that you DO NOT have to travel to a testing facility. You can take the exam from anywhere that you have access to a computer connected to the Internet.Step #3: Submit Your Purchasing Certification Application. The application helps you compile all of the documentation necessary to earn your  more...

Recognizing and Avoiding Burnout Course description -- The Strategies and Tips in this course will give you the tools to assess your own emotional state, locate the stressors in your life, and evaluate your expectations, a major contributor to burnout. You will be given guidelines to identify the various stages of burnout and methods to recognize where you are in the process. The course focuses on giving you practical techniques  more...

Recognizing Employee Performance ...powerful non-monetary rewards and ideas on how to use the job as a way to recognize and motivate. There are also techniques to help you deliver recognition effectively through coaching and feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Motivated employees don?t just happen?they are the result of effective leadership.  more...

Professional Bar Management Mastery Level Certification ...mal training and often find themselves overwhelmed on the job. Professional Bar Management Mastery Level Certification is practical and effective. Professional Bar Management Mastery Level Certification The hospitality industry continues to grow each year, creating a demand for skilled managers. One challenge facing bar and restaurant owners and managers is that most hospitality programs are  more...

Professional Bar Management ...e guide to understanding the mechanics of each particular job and the skills to lead a loyal and productive team. You will also learn ways to build customer relations and to promote sales for maximum profits. It is recommended that students also take the course "Bartending the Easy Way" for better understanding of the mechanics of bartending, the hub of the business. As a respected industry  more...

Phlebotomy Technician Career Training ...andards of practice for these practitioners.Nature of the Job The primary function of a phlebotomy technician is to obtain patient blood specimens by venipuncture or microtechniques. The phlebotomy technician aids in the collection and transportation of other laboratory specimens, and may be involved with patient data entry. A phlebotomy technician also draws blood for transfusions, donations  more...

Organizing Your Workspace Course description -- The stacks, books, and little pieces of paper can seem overwhelming. Disorganization hinders work performance and creates feelings of stress and anxiety. By learning to organize your workspace, you can reach better levels of performance. This course will identify techniques for organizing your work areas, shelves, drawers, and files. It will also give you tips for maintaining  more...

Personal Financial Planning Course description -- Without wise financial planning, the future may not be what most of us hope for, and even the present may be less that comfortable. This course contains the essential principles of planning for both short- and long-term needs and has many tools and references to provide guidance for planning and using personal financial resources. It gives tips and worksheets for setting  more...

Oracle 10g OCA ...lid foundation of skills for an apprentice or entry-level job role. By earning your OCA you greatly improve your opportunities to achieving your goals. The Oracle Certified Associate is the first step to becoming an Oracle Professional. It?s designed to provide a foundation in Oracle Database 10g. Oracle DBAs manage the industry's most advanced information systems and command some of the  more...

Moving from Trainer to Performance Consultant ...kills you need while building your client base. There are job aids, tools, and methods to help you make this career transition smoothly and successfully. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Taking a step up in your career is an exciting time. Now is your chance to help your clients with their overall abilities, not  more...

Job Safety Analysis ...ned office. You will be fixated on our new safety course, Job Safety Analysis. Welcome to Job Safety Analysis "Ju are zuffering from fear of ze vorkplace," was the analysis while reclined in the dimly lit book-lined office. You will be fixated on our new safety course, Job Safety Analysis. Besides forming an important part of your OSHA compliance plan, our course will relieve supervisors and  more...

Introduction to Medical Transcription ...vel. It also provides an overview of the industry itself, job opportunities, certification, and other related information. A great lead-in course to the Comprehensive Medical Transcription Training program. The course is designed to provide an overview of typical medical transcription skills and training aptitude, allowing assessment of personal capability and interest. It also provides an  more...

Intermediate Technical Writing Covers instructions, recommendation reports, headings, lists, notices, highlighting, and tables. This second course, Intermediate Technical Writing, in the technical-writing certificate introduces you to basic page design such as headings, lists, tables, notices, and highlighting. You`ll learn and be expected to use standard design, format, and style for these page-design elements in the  more...

How To Master Time Management This course is designed to show students how to use the tools of Microsoft Outlook 2002 to manage time. It combines the best of the old and new theories of research of time management. Students will be encouraged to understand their time management challenges and adapt the suggestions to fit their management style/needs. The course is designed to show students how to use the tools of Microsoft  more...

How to Join the Ranks of the Self-Employed in 6 Weeks Learn how to join the ranks of the self-employed by starting and running a business in 6 weeks. This course is designed specifically for individuals who desire to start and run their own business. The purpose is to teach people how to balance home and work (especially for those who start a business out of their home), determine office location, how to look and feel professional, how to setup the  more...

Grammar Mechanics Brush-up ... This course will refresh your skills for college, on the job, test-taking and improve your writing skills in the area of English grammar mechanics. Perfect for professionals, college students, writers, civil service and other test-takers. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The  more...

Five Quick Steps to Telecommuting A self-paced ebook of tools to help you start your telework experience. This ebook-based course is designed primarily for corporate employees who would like the flexibility of telecommuting--working at home or other remote location--for several days each week. In five information-packed chapters, this self-paced ebook course helps you plan your telework experience, set up your home office,  more...

Front Desk Agent- Instructor Led ...instructor interaction, assignments and exams.What is the Job Board and how do I gain access to it? The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading  more...

Expert Certificate Course in Medical Billing ...lling skills and confidence you need to do an outstanding job. This course also touches on the business acumen needed to market your new billing skills. This marketing knowledge will prove valuable when dealing with clients. Welcome to our Expert Certificate Medical Billing course All modules in the Medical Billing courses are comprised of teaching materials and exercises, plus online testing,  more...

Expert Certificate Course in Medical Transcription with Work Placement Program ...t-home employment. Loaded with an array of more than 2500 jobs, it gives you the opportunity to apply for jobs all over the country when you graduate. More than 50 companies have hired our grads, and the US Department of Labor forecasts the annual growth rate of the MT profession to be 21%-35% through 2012. This means a continuation of excellent job potential over the next eight years. Medical  more...

Expert Purchasing Management ... productivity, you may feel it is impossible to do a good job. After all, it isn't easy keeping up with evolving best practices, new technologies, and changing markets. But fortunately, there is a way for you to learn how to meet and exceed today's high standards for purchasing management excellence. The highly personal and interactive online course ?Expert Purchasing Management? will teach you  more...

ESL for Business - Letters and Memos ...and memos, and those special documents particular to your job. You can take all the courses in the series or only those that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL courses you can take online?" Unlike "one size fits all" courses, the lessons in this course are tailored to your problem areas. In other courses, you may  more...

ESL for Business - Special Documents ...ises and working on documents they use every day in their job. Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even associates and management within your own company. How do you feel about what you write: Do you feel that because English is  more...

Doing Business in China ...er files to be used as learners apply their skills on the job. Decision Point activities allow learners to work toward an outcome in an interactive environment. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting  more...

ESL for Business - E-mail Communication ...and memos, and those special documents particular to your job. You can take all the courses in the series or only those that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL courses you can take online?" Unlike "one size fits all" courses, the lessons in this course are tailored to your problem areas. In other courses, you may  more...

Doing Business in India ...er files to be used as learners apply their skills on the job. Decision Point activities allow learners to work toward an outcome in an interactive environment. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting  more...

CompTIA Security + ... knowledge mastery of an individual with two years on-the-job networking experience, with emphasis on security. The exam covers industry-wide topics, including communication security, infrastructure security, cryptography, access control, authentication, external attack and operational and organization security. Security+ is taught at colleges, universities and commercial training centers  more...

Comprehensive Medical Coding Training Our course is a complete and comprehensive online training process to learn coding. It will take about 4 months to complete. It requires medical terminology. A Medical Terminology Course should be taken first. All necessary materials needed to take this course are included (with the exception of a medical dictionary). This includes the AMA`s CPT (procedure codes), and EasyCoder (ICD codes).  more...

Comprehensive Medical Transcription Training ...estimonials: "I have been, and am working a temporary 8-5 job, until this coming Friday, in an OB/GYN clinic while their MT is on vacation. This is so totally fun and challenging! For the first time in my life I do not begrudge the 8 hours per day doing something I do not want to do, because I really am doing what I want to do! This is so, just, well, WOW! Thank you so much for making it  more...

Compensation Training & Certification Program Learn the basics of Compensation and earn a "Fundmentals of Compensation" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our "Compensation Training & Certification Program" course provides the details for establishing, maintaining, and evaluating an effective Compensation Program.  more...

Complete Paralegal Training Program (Self-Paced) ...e, criminal, family, personal injury, business, etc., and job opportunities are steadily increasing. This course consists of 2 sections. Section I contains the "all about the law" information, and Section II focuses on law specialties, complete with samples of pleadings, formats, and citations. It`s streamlined and yet quite comprehensive - all you will need to learn to enter the field. It is  more...

Career Assessment Profile ...ct your potential. The online assessment can predict your job performance and will point you to the areas you need to work on to increase the likelihood of your success.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to  more...

Build Your Own BIZ(tm) - How to Hire This course will help you make sound hiring decisions that help you maximize employee retention and return on investment. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your  more...

Bartending to the Max-Online ...talents beyond the making of cocktails. Because there are jobs of all skill levels, anyone can become a bartender. In addition to learning the basics of tending bar, this course emphasizes ethics and customer service, which is invaluable knowledge for anyone who works in a bar or restaurant. The class is extremely beneficial to bar owners, managers, waitresses and novice bartenders, also.  more...

Bartending the Easy Way-Online ...t, bar terms, wine and champagne service, martinis, laws, job interviews and resumes. Hollywood bartender Kellie Nicholson has condensed twenty-five years of experience into a course that will give you the confidence to step behind a bar anywhere. Serving clientele like Will from the Black-Eyes Peas, David Schwimmer, Jessica Simpson and Ashton Kutcher is only a small part of her extraordinary  more...

Adobe PhotoShop CS ...-to-the-minute computer technology to enhance your on-the-job effectiveness. Harold?s expertise in software programs includes Adobe Creative Suite (Photoshop, Illustrator, and InDesign), FinalCut Pro, Dreamweaver, Microsoft Office, and Front Page 2002. His career has included corporate training in a variety of computer skills and applications; computer lab training; database projects; Web site  more...

Adobe PhotoShop CS to CS2 Upgrade ...-to-the-minute computer technology to enhance your on-the-job effectiveness. Harold?s expertise in software programs includes Adobe Creative Suite (Photoshop, Illustrator, and InDesign), FinalCut Pro, Dreamweaver, Microsoft Office, and Front Page 2002. His career has included corporate training in a variety of computer skills and applications; computer lab training; database projects; Web site  more...

Accelerate your Business Growth--Instructor-Led ...r a new product but doesn`t know what to do with it. Your job is to help him develop a "new product strategy " that will get his product to the right customers and generate revenues. The steps to developing this strategy will be spread out over the course of five assignments. When your work is done, you`ll be left with a blueprint for introducing your own new product or service to the  more...

Accelerate your Business Growth--Self-Directed ...r a new product but doesn`t know what to do with it. Your job is to help him develop a "new product strategy " that will get his product to the right customers and generate revenues. The steps to developing this strategy will be spread out over the course of five assignments. When your work is done, you`ll be left with a blueprint for introducing your own new product or service to the  more...

Job-Seekers Workshop: 10 steps to a new beginning Welcome to our Employment Strategies Workshop The Employment Strategies Workshop begins with determining career requirements with a helpful worksheet, then explains how to find potential employers using the Net, networking and the direct approach; shows how to develop, personalize and target a resume (includes samples), write an effective cover letter (includes samples); talks about the best ways  more...

Applying Emotional Intelligence in the Workplace ...lligence will give you a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach you how to respond proactively,  more...

How To Master Personal And Family ...hat companies expected employees to give their all to the job and sacrifice their lives in order to get ahead. Now most organizations understand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny issues facing people at various stages of  more...

How To Master Personal Career Course description -- Much of one's professional success is a function of personal skills that relate to professional activities, such as interviewing for a new job, balancing work and family, and managing stress. The 10 courses in this bundle develop personal competencies that will support your employees' career aspirations and enhance their effectiveness in their private lives. IMPORTANT NOTE:  more...

Interviewing Job Candidates Course description -- This is a practical course with tools and methods to help you prepare to get the results you want. You will learn how to define exactly what youa re looking for in a job candidate, and be given checklists and discussion guides for asking the right questions to get relevant answers. The course addresses the most common legal pitfalls and how to avoid them, as well as issues  more...

Get the Job You Want With A Resume That Sells Create a job-winning resume that sells your talents and skills!  more...

Interviewing Skills for Job Candidates ...Job Candidates will find that this course gives them the A-to-Z of interviewing for a new job. The Strategies and Tips provide specific recommendations for valuable preliminary work, and tools to prepare for the interviewera s questions. Key Points will help you promote your best image and create a positive impression. You will learn how to follow up with the interviewer and how to negotiate  more...

The Profession of Selling Consider how the following definitions relate to a successful career in sales: Principle - a rule or code of conduct; Strategy - a careful plan or method especially for achieving an end; and Skill - a developed or acquired ability. These three terms help describe the difference between sales as a profession, and sales as simply a job. "The Profession of Selling" course is designed to present the  more...

Views on Organizational Change ...job role, new responsibilities, or fresh procedures is unique to you. The way that you react to change is intensely personal. But, to a large extent, organizations change in predictable ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns. Being able to think of yourself as part of this larger picture is a big help when you  more...

Finding Your Life Balance You fill your life with many activities and it is difficult to get the balance between those activities right. But getting the balance right gives a tremendous payback. You feel fulfilled. You are in harmony with yourself and your world. Which is good for you, and also impacts positively on your family, friends, and co-workers. The first step towards a possible adjustment of your life balance is  more...

Using Business Tools to Manage Sales Teams ...job as a sales manager, but it isn't the only hat you wear. You also have to manage the business side of your sales manager position. For example, you have to know how to forecast sales accurately to determine the goals that your sales team will set. Like many sales managers, you've probably asked yourself, "How do I successfully and effectively manage the business aspect of my  more...

Creating a Marketing Campaign Your marketing plan has been approved Now you need to get the job done. How you execute your plan is as crucial as the plan itself. In this course, you'll learn about tactical marketing tools needed to put your plan into gear and create your marketing mix. These include branding, packaging, promotions, publicity, advertising and merchandising.  more...

Marketing Management ... team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through creating a multifunctional marketing team, positioning the company for success, and setting up systems to see how you're doing. You'll also learn to avoid common mistakes made by marketing  more...

Get Your Career on the Fast Track ...urself, "Why not?" The world is different now. Instead of job security, you need to focus on career security. In this course, you will learn more about today's new business environment. You will learn about yourself and how to work with your strengths and weaknesses to improve your position in this new world. You will get a chance to identify your options within the new environment and will  more...

Problem Performance Prevention ...cedure that is based on an accurate identification of the job requirements, and then using the first period of employment to test out the effectiveness of the worker. For established workers, if you want to avoid problem performance, it is essential for employees to see clearly what is expected of them. No employee can be criticized for problem performance when no one has explained to him or  more...

Starting the Change Process ... abrupt cessation of a comfortable way of life. It's your job to ensure that your employees understand why change is happening, how it will affect them, and how they can benefit from it. "Beginning the Change Process" will help you to understand whether change, from whatever source, is really necessary; enable you to lead change effectively; and equip you with strategies to make a compelling  more...

Managing the Change Process ...job and it's everything you've ever wanted. You find your desk, meet your new colleagues, and try to carry on with your life. But things are different. Your PC isn't in the same place, the cafeteria doesn't have your favorite coffee, and your chair isn't quite right. This is how change feels. You're disoriented--things still work, but not in the same way. You're in a neutral zone where you know  more...

Technical Support Agent Survival Skills Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills.  more...

Managing Contingent Workers Contingent workers (on-call workers, independent contractors, workers provided by contract firms, and temporary help agency workers) are different than permanent employees in their expectations, roles, commitments and legal status. That means you need to manage them differently than you do full-time, core employees. This course will examine various aspects of successfully managing contingent  more...

Attracting Motivating and Retaining Technical Professionals ...ing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining these technical professionals as one of their most challenging tasks. This course is designed to help managers meet that challenge. In it you will learn the factors and techniques that can attract competent technical people to a job, and you will learn  more...

Models for Managing Technical Professionals ...d resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of ways to motivate, manage, and lead technical professionals and how to get and  more...

Inbound Call Centers People Management ...omer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to select the best candidates, accommodate agent diversity, and become aware of union and nonunion personnel policies. Have you ever wondered how to  more...

The Customer Service Agent in Action ...re responsible for managing customer relationships. Their jobs have evolved from simple processing of customer service requests to more complex nurturing of the customer, supporting company profitability by building customer loyalty. CSAs collect more detailed data than ever before, assess more varied and more complex problems, and use increasingly sophisticated technology. Working under  more...

Professional Skills for Customer Service Agents ...job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering a few vital skills. "Professional Skills for  more...

Corporate Culture Building the Service Foundation ...how it impacts service. You'll be able to identify on-the-job issues that are barriers to service excellence. Simple, but effective, exercises will enable you to differentiate between a healthy corporate culture, and an unhealthy one. At the completion of this course, you'll be able to develop a step-by-step action plan that sets the tone for an organization that prides itself on quality  more...

Increasing Emotional Intelligence ..., you need to have both the intellectual skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by what they think, and  more...

Writing with Intention ... presentation to a prime customer, you know that having a job means having to write. But if you're not a trained writer, how do you begin? The writing process actually starts before you pick up a pen or place your fingers on a keyboard. It begins with defining what you are writing, for whom you are writing, why you are writing, and which writing approach to use. "Writing with Intention"  more...

Working for Your Inner Boss Personal Accountability ... level, the boss decides how employees will perform their jobs. How well an employee meets requirements set by the boss determines whether that employee succeeds or fails, receives rewards or penalties, and earns praise or criticism. On another level however, the judgment of an external boss isn't enough to make a job personally fulfilling and rewarding. That's something all employees of an  more...

Project Planning ...a repertoire of planning best practices to be used on the job. This course will assist in preparing the learner for the PMI?? Project Management Professional (PMP) certification exam.. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute (PMI??), Inc., 2004. Copyright and all rights  more...

Planning and Identifying Project Risk ...r words, nearly all the time. It is the project manager's job to assess and control risk, to avert or minimize its adverse effects, and to capitalize on its positive effects. In this course, the project manager will learn when and how to plan for risks and how to identify risks proactively and at the time they occur. This course is aligned with "A Guide to the Project Management Body of  more...

Responding to and Controlling Project Risk ...nown as opportunity) as well. It is the project manager's job to assess and control risk, to avert or minimize its adverse effects, and to capitalize on its positive effects over the life of a project. In this course, the project manager will learn about the last two processes in the Project Risk Management knowledge area, as described in "A Guide to the Project Management Body of Knowledge"  more...

Oracle Database 11g Intelligent Infrastructure Enhancements Identify how to to monitor performance, automate maintenance, calibrate and manage resources, and streamline job scheduling using Oracle Database 11g's intelligent infrastructure enhancements.  more...

Common Tests ...ationships among variables. Making the data useful is the job of the Analyze phase. By organizing, quantifying, visualizing, and testing the hypotheses and relationships between variables in a process, the Analyze phase narrows the focus to the few key causes of error or inefficiency. In the Improve phase that follows, Six Sigma teams then have the formulas, tested hypotheses, and target areas  more...

Variance Contingency Tables and Nonparametric Tests ...ationships among variables. Making the data useful is the job of the Analyze phase. By organizing, quantifying, visualizing, and testing the hypotheses and relationships between variables in a process, the Analyze phase narrows the focus to the few key causes of error or inefficiency. In the Improve phase that follows, Six Sigma teams then have the formulas, tested hypotheses, and target areas  more...

Screening Applicants ... your hiring options, and you've effectively marketed the job opportunities in your organization using a behavioral-based job description. Applicants are pouring in. What do you do next? You must become skilled at screening applicants so that you can narrow the field to the group of individuals who appear to be best suited to the needs of your organization. In this course, you'll learn how to  more...

Conducting the Behavioral-based Interview Interviewing is no longer a process of interrogation. In fact, the previously held view that an interview is an opportunity for an interviewee to "sell" himself is under considerable challenge. What's taking the place of the traditional interview? The behavioral-based interview. The behavioral-based interview differs significantly from traditional interviewing styles because it focuses on the  more...

What to Consider When Hiring Recruitment is a complex and important activity for a manager. Effective hiring requires effective preparation. The recruitment process must be fair and safe, and there is plenty of legislation to trip up the unwary manager. Getting any part of this wrong is expensive, time consuming, and damaging to the good name of the company. This course will give you a brief overview of the major employment  more...

Employment Management HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including legislation affecting employee and consumer rights, and matters of workforce management. The HRCI certification examinations are widely recognized as the industry standard for evaluating  more...

Recruiting and Selecting Candidates HRCI PHR ...d in the process of attracting and interviewing qualified job candidates for your organization. Toward that end, this course will help you prepare for the HRCI certification examinations with regard to employee recruitment and selection. In this course, you'll learn about such things as recruitment sources and employer branding, and screening tests and interviews. All the topics in this course  more...

Planning a Diversity Initiative ...job they do at managing diversity; however, diversity isn't something that needs to be managed. Rather, diversity is an initiative that must permeate the company culture to be truly successful. Perhaps you've asked yourself, "How can I create an environment in which all team members, with their diverse backgrounds, can contribute to their full potential?" This course will explore the steps  more...

Recruiting for the 21st Century The Market ...loyee attitudes have shifted from "I'm sure glad I have a job" to "What have you done for me lately?" Boomers, members of the sociological phenomenon that has defined our culture since 1946, are getting ready to retire, and fewer workers from succeeding generations are available to step in. But the boomers aren't gone yet, and using the skills of older workers is part of the answer to today's  more...

Becoming a Manager Responsibilities and Fears ...ively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect for the role. Taking some time to consider how you can best direct your current abilities toward the new task will be time well spent. It is inevitable that your co-workers' expectations of you will change. It may be hard for some of your former colleagues to accept your promotion.  more...

Becoming a Manager Leading and Communicating ...ff. You will undoubtedly have been very good at your last job, but now you will need to resist the temptation to continue doing it. For some time to come, it may be true that you could do it quicker or better, but an important part of your new role is delegating tasks to others. You will not have time to do everything yourself, and your staff members will need to know that you trust them  more...

Pricing and Profitability for Product Managers ...job is deciding what price to charge for a given product. It's equally important to understand that pricing decisions do not happen in a vacuum; the product manager will be held accountable for the success of the products he prices. Clearly, it's important for the product manager to understand the financial implications of his decisions. In this course, you'll learn about pricing factors and  more...

Training for Business Results ...ining, they rarely measure the effect of that training on job performance behaviors and organizational objectives. Many companies understand that evaluation and assessments should be linked to organizational objectives, competency profiles, and intellectual capital development. But forward-looking organizations are recognizing and monitoring this industry trend by actually linking training and  more...

Behavior Putting Your Best Foot Forward ...sted in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new role. It  more...

Overview to Effective Business Communication ... Coolidge said, "No one ever listened themselves out of a job." Furthermore, you could say that "No one ever communicated themselves out of a job." Understanding business communication is foundational to being an effective administrative support professional. Learn about the business communication process and techniques for effective communication such as listening effectively and sending  more...

Administrative Functions Administrative support professionals are the central nervous systems of an office. Their responsibilities are numerous and vital to the operation of their organization. Knowing the best ways to perform office functions will enable administrative support professional to complete their responsibilities efficiently and effectively. This course will present you with information that will help you  more...

Advancing Your Administrative Career ...hould be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain essential problem solving skills and learn strategic guidelines for managing your career. Putting in your eight hours is one thing, but  more...

Organizational Behavior - The Organizational System Organizational Behavior: The Organizational System defines organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign.  more...

Linux Technology Overview Part 1 Technical Business Considerations Course Overview This first course in the series provides background knowledge about Linux and explains what factors businesses should consider when determining if they should use it. This course teaches what Linux is, its history, what it can be used for, and the risks and benefits of using it. This course is designed for anyone who wants to learn more about this emerging technology. Learn To  more...

Oracle9i Performance Tuning Architecture Strategy ...Learn To: o Match the tuning goals with the appropriate job role. o Identify common tuning problems that directly affect database performance. o Identify appropriate tuning goals. o Identify key information recorded by the alert log. o Identify the parameters that control the location and format of the alert log file. o Identify the different methods available for generating user  more...

ISA Server 2000 Part 2 Enterprise Deployment Considerations ... • Configure log summaries. • Create a report job. • View and save a report. • Disconnect a client session. • Identify ISA Server 2000 performance objects. • Disconnect an active H.323 Gatekeeper session. • Identify features of the tools used to test the ISA Server 2000 configuration. Unit 2: Configuring ISA Server for an Enterprise 3 - 4 hours  more...

IBM DB2 Universal Database V6 1--App Development ... taking this course. When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification Application Development exam 511. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: SQL Application Development Duration: 1 - 2 Hour(s) Combine data from two or more tables using a join. Combine two  more...

IBM DB2 Universal Database V6 1--App Development ... taking this course. When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification Application Development exam 511. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: SQL Application Development Duration: 1 - 2 Hour(s) Combine data from two or more tables using a join. Combine two  more...

IBM DB2 Universal Database V6 1 App Devel Curriculum Course Overview The Complete IBM DB2 Universal Database V6.1 Application Development Curriculum includes the courses needed to prepare for IBM Certified Solutions Expert certification exams 509 and 511. Students will learn fundamental DB2 v6.1 skills and knowledge, such as creating and modifying database objects, creating indexes and views, managing basic database operations, and the basics of  more...

IBM DB2 Universal Database V6 1 App Devel Curriculum Course Overview The Complete IBM DB2 Universal Database V6.1 Application Development Curriculum includes the courses needed to prepare for IBM Certified Solutions Expert certification exams 509 and 511. Students will learn fundamental DB2 v6.1 skills and knowledge, such as creating and modifying database objects, creating indexes and views, managing basic database operations, and the basics of  more...

IBM DB2 Universal Database V6 1--Administration ...tals (course 13431). When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification Database Administration exam 510. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Design for a New DB2 Implementation Duration: 3 - 4 Hour(s) Match the authentication parameter settings with their  more...

IBM DB2 Universal Database V6 1--Administration ...tals (course 13431). When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification Database Administration exam 510. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Design for a New DB2 Implementation Duration: 3 - 4 Hour(s) Match the authentication parameter settings with their  more...

IBM DB2 Universal Database V6 1--Fundamentals ...SQL is also assumed. When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification exam 509. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to DB2 Universal Database V6.1 Duration: 1 - 2 Hour(s) Match the product editions of DB2 UDB with their characteristics.  more...

IBM DB2 Universal Database V6 1--Fundamentals ...SQL is also assumed. When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification exam 509. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to DB2 Universal Database V6.1 Duration: 1 - 2 Hour(s) Match the product editions of DB2 UDB with their characteristics.  more...

IBM DB2 Universal Database V6 1 Admin Curriculum Course Overview The Complete IBM DB2 Universal Database V6.1 Administration Curriculum includes the courses needed to prepare for IBM Certified Solutions Expert certification exams 509 and 510. Students will learn fundamental DB2 v6.1 skills and knowledge, such as creating and modifying database objects, creating indexes and views, managing basic database operations, and the basics of SQL.  more...

IBM DB2 Universal Database V6 1 Admin Curriculum Course Overview The Complete IBM DB2 Universal Database V6.1 Administration Curriculum includes the courses needed to prepare for IBM Certified Solutions Expert certification exams 509 and 510. Students will learn fundamental DB2 v6.1 skills and knowledge, such as creating and modifying database objects, creating indexes and views, managing basic database operations, and the basics of SQL.  more...

UNIX--Part 2 Advanced Topics for Users ...equirements for a UNIX system. Identify the features of job control. Identify the guidelines for managing disk space usage. Identify the benefits of networking. Identify the features of Transmission Control Protocol/Internet Protocol (TCP/IP). Identify the requirements for remote access. Identify the features of Network Information Services (NIS). Identify the features of  more...

Windows 2000 Administration--Part 2 Groups Resource Mgmt Course Overview This course provides the student with the knowledge necessary to use groups to organize user accounts. It also provides students with the knowledge and skills necessary to administer file and printer resources. L earn To: Use Groups to Organize User Accounts. Administer File Resources. Administer Print Resources. C ontent Emphasis Skills-Based A udience  more...

Oracle8i Performance Tuning Architecture Strategy ...2 Hour(s) Match the tuning goals with the appropriate job role. Identify appropriate tuning goals. Sequence the steps associated with tuning an Oracle8i database. Unit 2: Alert Log, Trace Files, and Events Duration: 1.5 - 2 Hour(s) Identify key information recorded by the alert log. Identify the parameters that control the location and format of the alert log file. Identify  more...

Oracle Database 10g Administration Workshop II Part 4 ... Identify tasks to be performed for creating a Scheduler job. Audience: The target audience is Data Administrators, Technical Consultants, Support Engineers, and Sales Consultants. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: ASM and Materialized Views Identify features of Automatic Storage  more...

Oracle8 Network Administration Net8 Configuration and Troubleshooting ...agent. Create a user for the intelligent agent to manage job and events. Identify the descriptions of the Oracle8 server configuration methods. Identify the benefits of using MTS. Sequence the steps by which a user process communications with a dispatcher in the MTS. Sequence the steps by which the dispatcher interacts with the shared servers to process a user request in the MTS. Match  more...

NetWare 5 0 User Fundamentals ...rolled access printers. Set properties for an NDPS print job by using NetWare Administrator. Change the order of an NDPS print job by using NetWare Administrator. Cancel an NDPS print job by using NetWare Administrator. Display the non-NDPS print jobs in a print queue by using NetWare Administrator. Change the order of a non-NDPS print job in a print queue by using NetWare Administrator.  more...

CompTIA Server 2005 Troubleshooting Disaster Recovery ... audience will have the equivalent of 18-24 months on-the-job experience with industry standard technologies. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Troubleshooting Identify the features of diagnostic tools to troubleshoot server errors. Identify the  more...

NetWare 5 Administration - Part 2 ... by assigning roles to users. Set properties for a print job by using NetWare administrator. Change the order of a print job by using NetWare Administrator. Copy a print job from one printer to another by using NetWare administrator. Display the print job information by using NetWare Administrator. Delete a print job by using NetWare Administrator. Unit 2: Managing the File System  more...

NetWare 5 Advanced Administration - Part 3 ...rategies. Match time requiremets for completing a backup job with the backup job type. Identify the rights that should be assigned to a user so that they can perform their backup responsibilities. Match terms used in the backup sequence with their functions. Identify guidelines used in the NetWare backup and restore sequence. Perform the steps to start preparing the workstation for  more...

SQL Server 7 0 System Administration - Part 4 ...ting administrative tasks. Perform the steps to create a job. Perform the steps to define job steps. Configure action flow logic for a job step. Schedule the frequency of a job. Perform the step to create an operator for notification. Configure job history size. Identify the guidelines to help isolate and solve problems. Create an alert to respond to a specific error. Create an alert  more...

IIS 4 0 Creating Configuring a Web Server - Part 3 ...a log report by using Report Writer. Create an automated job by using Usage Import. Add a log import tasks to an automated job by using Scheduler. Add a report generating task to an existing task by using Scheduler. Unit 3: Managing Transactions Duration: 2 Hour(s) Identify the benefits of using Microsoft Transaction Server (MTS) in building and deploying server solutions. Match  more...

NetWare 5 Administration - Part 2 ... by assigning roles to users. Set properties for a print job by using NetWare administrator. Change the order of a print job by using NetWare Administrator. Copy a print job from one printer to another by using NetWare administrator. Display the print job information by using NetWare Administrator. Delete a print job by using NetWare Administrator. Unit 2: Managing the File System  more...

NetWare 5 Advanced Administration - Part 3 ...rategies. Match time requiremets for completing a backup job with the backup job type. Identify the rights that should be assigned to a user so that they can perform their backup responsibilities. Match terms used in the backup sequence with their functions. Identify guidelines used in the NetWare backup and restore sequence. Perform the steps to start preparing the workstation for  more...

Quality Management Business Process Improvement ...ts to develop process improvement initiatives, it is your job as a QA Director to train Caroline and Linda in how to establish process improvement teams. Unit 2: Developing a Path for Change (0.5 - 1 hour) Identify the qualifications needed in a process manager. Identify the responsibilities of a process manager. Identify  more...

A 2003 Hardware Part 1 Devices System Components ...cipants come from a broad spectrum of experience. Typical job roles may include IT professional or PC service technician. Basic skills acquired in the early stages of on-the-job training as a service technician are a pre-requisite of this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English  more...

Complete A 2003 Curriculum This A+ curriculum introduces basic hardware components and teaches about SCSCI devices and how to configure Bus Architecture. It delves into the concepts of memory modules, mainboards, and bus architecture and presents students with both theoretical and practical instruction on the fundamentals of major Operating Systems. The curriculum presents instruction on system interfaces and the underlying  more...

CompTIA Server 2005 Server Maintenance Security ... audience will have the equivalent of 18-24 months on-the-job experience with industry standard technologies. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Physical Housekeeping Identify the key aspects of detecting hardware errors. Identify the features of  more...

International Business Essentials Conducting Business in Europe ...e Specialization & World Trade Promotion team. It is your job to secure potential customers in the world market. Your first assignment is to establish rapport with Johann Kass and Nicolaus Schuler from Germany's Koertz Industries by properly adhering to cultural statutes. Your primary objective is to introduce the idea of a partnership with Icon. The overseas joint venture will be invaluable to  more...

Windows 2000 Administration--Part 2 Groups Resource Mgmt Course Overview This course provides the student with the knowledge necessary to use groups to organize user accounts. It also provides students with the knowledge and skills necessary to administer file and printer resources. L earn To: Use Groups to Organize User Accounts. Administer File Resources. Administer Print Resources. C ontent Emphasis Skills-Based A udience  more...

Oracle Database 10g New Features for Administrators Part 1 Oracle Database 10g is the first database designed for enterprise grid computing. It is the most flexible and cost-effective way to manage enterprise information. This course covers the new features of Oracle Database 10g that are applicable to database administration. The features include Manageability concepts, Grid computing, enhanced installation features, configuration and performance  more...

Oracle Database 10g New Features for Administrators Part 3 ...ion. This course covers new features of Resource Manager, job Scheduler, tablespace monitoring, shrinking segments, and partitioning enhancements. Learn To: Identify features of Resource Manager in Oracle Database 10g. Identify options for creating a mapping between consumer groups and session attributes. Identify modifications to the DBMS_RESOURCE_MANAGER package in Oracle  more...

IBM DB2 Universal Database V6 1--Fundamentals ...SQL is also assumed. When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification exam 509. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to DB2 Universal Database V6.1 Duration: 1 - 2 Hour(s) Match the product editions of DB2 UDB with their characteristics.  more...

IBM DB2 Universal Database V6 1--Fundamentals ...SQL is also assumed. When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification exam 509. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to DB2 Universal Database V6.1 Duration: 1 - 2 Hour(s) Match the product editions of DB2 UDB with their characteristics.  more...

IBM AIX--Part 2 Network Administration ... tracks aimed at a system administrator and the following job roles, Application Developer, Technical Manager, System Analyst, System Administrator, Software Engineer, Database Administrator, Help Desk/Support, End User. L earn To: Identify the features of the print queue process on AIX. Identify the command-line interface (CLI) commands that are available to manage printing on AIX.  more...

HP-UX--Part 1 Basic Administration ... tracks aimed at a system administrator and the following job roles: End User, Application Developer, Technical Manager, System Analyst, System Administrator, Software Engineer, Database Administrator, Help Desk/Support. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Installation and Startup Duration: 2 - 3 Hour(s) Identify the features of HP-UX versions 10 and  more...

HP-UX--Part 2 Network Administration ...ger (SAM). Identify the procedure to manage print queue jobs by using System Administration Manager (SAM). Identify the features of networking in HP-UX. Sequence the steps to configure a network in HP-UX. Identify the features of Domain Name Service (DNS). C ontent Emphasis Conceptual A udience This course covers all the UNIX implementation tracks aimed at a system  more...

Office XP-New Features Curriculum Course Overview This curriculum provides a general overview of new productivity and information handling tools. It concentrates on new features within Microsoft Word, Excel and PowerPoint, and Microsoft Office XP software. Additionally, there is an emphasis on database, e-mail, and Internet software. This curriculum consists of two Skill Builder courses: Course 74010 Microsoft Office XP - New  more...

Office XP New Features Part 1 Overview Word Excel PowerPoint ...atabases/Web pages. The audience for this course may have job titles such as, Secretary, Clerk, Typist, CSR, Office Manager, Web Designer-Developer, System Administrator, Database Administrator. This course presents the learner with the first of two sets of new features available in the new Microsoft Office XP software. Content Emphasis Skills-Based Deployment Options Internet /  more...

Access XP Fundamentals ...se knowledge. Its audience could include a range of other job types such as Junior Secretarial, Customer Service etc. Typically learners will work in an office environment (possibly networked) producing documents/spreadsheets and/or databases/Web pages. Learners will need a basic knowledge of either Microsoft Office 97 or 2000 programs and be familiar with Windows 9X or later operating  more...

XML Building XML-Based Web Applications Part 1 ...t Windows DNA technologies and building Web applications. Job profiles include: Technical Manager, Application Developer, System Analyst, and Software Engineer. Suggest a working knowledge of COM+, IIS, ASP, and Visual Basic, and preferably have used Visual InterDev. Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation  more...

XML Building XML-Based Web Applications Part 1 ...t Windows DNA technologies and building Web applications. Job profiles include: Technical Manager, Application Developer, System Analyst, and Software Engineer. Suggest a working knowledge of COM+, IIS, ASP, and Visual Basic, and preferably have used Visual InterDev. Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation  more...

XML Building XML-Based Web Applications Part 2 ...t Windows DNA technologies and building Web applications. Job profiles include: Technical Manager, Application Developer, System Analyst, and Software Engineer. Suggest a working knowledge of COM+, IIS, ASP, and Visual Basic, and preferably have used Visual InterDev. In addition, learners should have taken the first part of the series (73221). Content Emphasis Conceptual Deployment  more...

XML Building XML-Based Web Applications Part 2 ...t Windows DNA technologies and building Web applications. Job profiles include: Technical Manager, Application Developer, System Analyst, and Software Engineer. Suggest a working knowledge of COM+, IIS, ASP, and Visual Basic, and preferably have used Visual InterDev. In addition, learners should have taken the first part of the series (73221). Content Emphasis Conceptual Deployment  more...

XML Building XML-Based Web Applications Part 3 ...t Windows DNA technologies and building Web applications. Job profiles include: Technical Manager, Application Developer, System Analyst, and Software Engineer. Suggest a working knowledge of COM+, IIS, ASP, and Visual Basic, and preferably have used Visual InterDev. In addition, learners should have taken the first two parts of this series (73221 and 73222. Content Emphasis Informational  more...

Career Development Excelling in Your Career ... Follow steps for taking charge of your job. Audience Professionals who are interested in staying competitive in their field and advancing their careers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Working  more...

SAP R 3 PP Production Order ... directed to support controlling, manufacturing planning, job preparation and other areas of production logistics. There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, UK English Total Learning Time 3 to 4 hours 13491  more...

SAP R 3 PP Prod Order Processing Capacity Planning ... directed to support controlling, manufacturing planning, job preparation and other areas of production logistics. There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, UK English Total Learning Time 3 to 4 hours 13492  more...

MS Win XP Install Admin Part 4 Remote Mobile Computing ...t in Windows XP Professional. o Identify tasks in print job management in Windows XP Professional. o Identify tasks in print job management in Windows XP Professional. o Identify Fax Configuration Wizard options that can be selected when installing and configuring fax support in Windows XP Professional. o Identify Fax Configuration Wizard options that can be selected when installing and  more...

Windows 2000 Network Mgt Part 2 Resources Web Services This is the second course in a five part series that teaches shared network resources, including shared printers and shared folders. The course covers how to publish resources, configure permissions, and configure disk quotas. This course also teaches about Internet Information Services (IIS) configuration, including virtual directories, virtual servers, and configuring authentication for Web  more...

A 2003 Part 2 Install Troubleshooting ...cipants come from a broad spectrum of experience. Typical job roles may include IT professional or PC service technician. Basic skills acquired in the early stages of on-the-job training as a service technician are a pre-requisite of this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English  more...

A 2003 Part 3 Printers Networks Protocols ...cipants come from a broad spectrum of experience. Typical job roles may include IT professional or PC service technician. Basic skills acquired in the early stages of on-the-job training as a service technician are a pre-requisite of this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English  more...

CompTIA Server 2005 Storage Arrays Install Planning ... audience will have the equivalent of 18-24 months on-the-job experience with industry standard technologies. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Fiber Channel Fundamentals Identify the features of the Fiber Channel (FC) technology. Identify the  more...

CompTIA Server 2005 Hardware Operating System Install ... audience will have the equivalent of 18-24 months on-the-job experience with industry standard technologies. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Hardware Installation Identify the best practices for installing internal devices. Identify the best  more...

CompTIA Server 2005 Upgrading Processors Storage Devices ... audience will have the equivalent of 18-24 months on-the-job experience with industry standard technologies. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Service Tools Identify the key aspects of monitoring a network with simple network management protocol  more...

CompTIA Server 2005 Monitoring Server Performance ... audience will have the equivalent of 18-24 months on-the-job experience with industry standard technologies. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Basic Upgrades Identify the guidelines that ensure a successful upgrade of hardware and software. Associate  more...

Organizational Skills Managing Information ...rt. Focus your information on your job priorities. Throw information away when necessary. File information effectively. Categorize information on which you need to act. Simulation Overview: In this simulation you will be meeting with Marcus Robinson, one of  more...

Stress Management Fundamentals for Managers In Stress Management: Fundamentals for Managers, you will learn to recognize the importance of managing your own stress and addressing stress-inducing factors in the organization. You will also learn to recognize the causes and symptoms of employee stress as well as strategies to reduce workplace stressors and to support employees who are under stress. Armed with proven techniques for addressing  more...

Stress Management Fundamentals for Employees ...t 2: Identifying Stress Sources Recognize sources of job-related stress. Identify guidelines for strengthening workplace relationships. Recognize sources of personal stress. Identify internal sources of stress. Identify the common responses to stress. Understand strategies to reduce stress. Unit 3: Making Internal Changes Recognize lifestyle changes that can reduce  more...

Creativity Innovation Thinking Creatively ...ors that enhance creativity. Avoid job conditions that stifle creativity. Simulation Overview: In this simulation, you will meet with your mentor who will provide you with an overview of creative thinking. She will also help you identify how often you use creative thinking. Unit 3: Generating Creative Ideas (0.5 - 1 hour)  more...

Visual Basic NET-Windows Development Curriculum ...Visual Studio .NET, Enterprise Developer Edition. Typical job roles include System Administrator, Database Administrator, Application Developer, System Analyst, or Software Engineer. This course requires experience in programming and developing of Visual Basic applications. It is presumed that the student has completed the Microsoft MSDN Training Course 2559A, Introduction to Visual Basic .NET  more...

Visual Basic NET-Windows Development Part 1 ...Visual Studio .NET, Enterprise Developer Edition. Typical job roles include System Administrator, Database Administrator, Application Developer, System Analyst, or Software Engineer. This course requires experience in programming and developing of Visual Basic applications. It is presumed that the student has completed the Microsoft MSDN Training Course 2559A, Introduction to Visual Basic .NET  more...

Visual Basic NET-Windows Development Part 2 ...Visual Studio .NET, Enterprise Developer Edition. Typical job roles include System Administrator, Database Administrator, Application Developer, System Analyst, or Software Engineer. This course requires experience in programming and developing of Visual Basic applications. It is presumed that the student has completed the Microsoft MSDN Training Course 2559A, Introduction to Visual Basic .NET  more...

Visual Basic NET-Windows Development Part 5 ...Visual Studio .NET, Enterprise Developer Edition. Typical job roles include System Administrator, Database Administrator, Application Developer, System Analyst, or Software Engineer. This course requires experience in programming and developing of Visual Basic applications. It is presumed that the student has completed the Microsoft MSDN(r) Training Course 2559A, Introduction to Visual Basic  more...

CCNT Basic Telecommunications v6 0 Part 1 ...ons module of the CCNT exam and IT professionals. Typical job profiles include: End users, Technical Managers, System Administrators, Network Designers. However, the course is targeted at a very general group. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours Objectives: Unit 1: Telecommunications Fundamentals (3 - 4 hours)  more...

CCNT Basic Telecommunications v6 0 Part 2 ...ons module of the CCNT exam and IT professionals. Typical job profiles include: End users, Technical Managers, System Administrators, Network Designers. However, the course is targeted at a very general group. Deployment: e-Learning Language Options: US English Total Learning Time: 3 hours Objectives: Unit 1: Networks and Transmission (1.5 hours) Identify  more...

Sexual Harassment Preventing Sexual Harassment Claims ...sser, and the organization. It is part of Ronald a a s job to have a conversation on this topic will all new employees. Unit 2: A Sexual Harassment Policy (0.5 - 1 hour) Identify the reasons it is important for organizations to create a sexual harassment policy. Identify the qualities that the tone of a sexual harassment policy should convey.  more...

Interviewing Skills Preparing for an Interview ... Be able to analyze aspects of your organization, such as jobs within it and the culture. Create success factors and define the job and culture. Understand how to plan interviews. Audience: The target audience for this course is primarily managers who want to learn how to prepare effectively for interviews. The audience can include business owners, executives, recruiters, team  more...

Recruiting Retention Staffing Your Organization ... benefits of forecasting human resource needs and using a job analysis to create a thorough job description. The program emphasizes the importance of the job description as a tool for the employment process that can help determine how a company identifies candidates, decides on a job source, and advertises job openings. In addition, the program defines and outlines ways to comply with the many  more...

Recruiting Retention Internet Recruiting ... List features you should include in job postings. List ways to refine job postings to increase the number of qualified applicants. Identify steps for developing an Internet search strategy. Audience Managers, supervisors, and team leaders who are involved in the recruiting process or in the process of making sure  more...

Recruiting Retention Keeping Your Good Employees ... Identify aspects to consider when analyzing job structure. Sequence the steps for the coaching process. Audience Managers, supervisors, and team leaders who are involved in the recruiting process or in the process of making sure employees remain satisfied in their positions. Deployment Options e-Learning Accreditation NASBA credits: 3  more...

Exit Interviewing Skills The Termination Process ... process by clearly explaining the standards by which his job responsibilities and performance will be measured. Unit 2: Guiding Employee Performance (0.5 - 1 hour) Identify the steps for improving employee performance. Follow the steps for improving employee performance. Identify the steps for starting the disciplinary  more...

Human Resource Law Management s Role ...eone who has an understanding of rightful discharge. Your job during this simulation is to prove to Deb that you have what it takes to fill this role. Unit 3: Employee Claims (1 - 2 hours) Identify ways employers can prevent or minimize wrongful discharge claims. Identify alternatives to terminating an employee. Identify  more...

Human Resource Law Americans With Disabilities Act ...dentify the reasons a candidate is qualified to perform a job. Sequence the steps used to identify reasonable accommodations. In a given scenario, determine if a reasonable accommodation can be made. Select those actions prohibited by the ADA. Identify guidelines an employer can take  more...

Human Resource Law Family Medical Leave Act ...loyee's rights to FMLA leave. In addition, you will learn job restoration rules, how the FMLA is enforced, and how organizations can comply with the law's provisions. Learn To Select criteria for employee eligibility. Choose legitimate FMLA qualifying events. Select actions prohibited by FMLA.  more...

Leadership Development Motivation ... Identify the three major methods of redesigning a job. Use job rotation, job enlargement, and job enrichment as motivators. Differentiate between intrinsic and extrinsic rewards. Identify the characteristics of good rewards. Simulation Overview: In this simulation, an  more...

Managerial Leadership Creating a Vision ...Manager for the new Aries Server product line, it is your job to help guide the team in rewriting Icon's vision statement, so it emphasizes the Aries Server. You will want to explore how to define an organizational vision and lead the group through the process of drafting a unified vision statement. Unit 2: Relating Goals to the Vision (0.5 - 1 hour) Identify benefits  more...

Employee Performance Providing Feedback ...ng with several of your employees to discuss their recent job performances. You need to effectively explain issues to these employees while focusing them on their tasks. Unit 3: Delivering Feedback Effectively (0.5 - 1 hour) Begin a feedback session properly. Communicate effectively when giving feedback. Choose the right  more...

Essentials of Management Creating a Positive Workplace ...learn techniques for encouraging positive behavior on the job, as well as the best methods for addressing negative attitudes. In addition, students learn how to apply guidelines for creating a fun atmosphere throughout their office, department, or division. Learn To Understand why positive employees help an organization succeed. Meet  more...

Essentials of Management Maintaining a Productive Workplace ...ctive Workforce, students learn various ways to improve a job process, to provide support to help employees stay productive, to offer employees feedback, and to apply strategies for improving productivity. In addition, managers learn how to help employees overcome three main productivity problems encountered in the workplace. Learn To Ask six questions that  more...

Correcting Performance Problems Addressing Performance Problems In Correcting Performance Problems: Addressing Performance Problems, you will learn a process for conducting effective feedback sessions with employees who have a performance problems. You will also learn guidelines for explaining to employees the impact of their problem behavior. In addition, you will learn the correct way to address negative employee responses, as well as how to respond when to  more...

Managing Performance Establishing a Peformance Plan ... Recognize the steps in the process for discussing the job description. Lead a discussion of a new employee's job description. Simulation Overview: In this simulation, you will be meeting with Monica Washington, a newly-hired Account Executive in the Sales Department. You will need to discuss with her the various  more...

Managing Performance Overcoming Performance Appraisal Challenges ...is interested in building her skill base by exploring new job functions. However, in order to do that she will need to simplify some of her current tasks or delegate responsibilities to others. In the course of your status meeting with her, you must discuss what progress she has made in meeting her goals, and determine what you can do to help her toward greater achievement. Unit 2: Conducting  more...

Coaching Applying the Coaching Process ... is imperative that Ronald and Nancy are performing their job tasks as quickly and efficiently as possible. It is your responsibility as Engineering Manager to explain the overall goals of the organization, help Ronald and Nancy set goals, and motivate them to become successful members of Icon. Unit 3: Evaluate Performance (0.5 - 1 hour) Identify the four areas of  more...

Operations Management Operations Components ...lect your responsibilities concerning Human Resources and job design operations. Identify common problems in facility layout operations. Match the qualitative methods of forecasting with their definitions. Match the strategies for managing your supply chain with their definitions.  more...

Managing High Performers Creating a Retention Strategy ...ement, or anyone involved in employee management. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Organizational Talent and Knowledge  more...

Managing High Performers Defining Finding High Performers ... To identify guidelines for selling the job to the high performer. Audience The audience for this curriculum is anyone in middle/ senior management, or anyone involved in employee management. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits  more...

Managing High Performers Implementing Recognition Programs ...ement, or anyone involved in employee management. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Training High Performers (0.5 - 1.5  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ...tion specialists, and executives within any organization. Job titles can include: Executive Managers, HR Managers, Communication Officers, Team Leaders, Facilitators, Sales Staff, CEOs, Project Managers, Team Leaders. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to  more...

Organizational Crisis Mgmt Managing a Crisis ...tion specialists, and executives within any organization. Job titles can include: Executive Managers, HR Managers, Communication Officers, Team Leaders, Facilitators, Sales Staff, CEOs, Project Managers, Team Leaders. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ...tion specialists, and executives within any organization. Job titles can include: Executive Managers, HR Managers, Communication Officers, Team Leaders, Facilitators, Sales Staff, CEOs, Project Managers, Team Leaders. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to  more...

Team Leadership Promoting Your Team s Effectiveness ...ou. As head of the Software Development group, it is your job to meet with Don, Greg, and Stacey to develop goals for your team and establish ways to evaluate your progress as you launch this new venture. Unit 2: Motivating Teams (0.5 - 1 hour) Identify causes that can make teams ineffective. Follow guidelines to overcome a team's  more...

Team Conflict Overcoming Conflict with Communication Team Conflict: Overcoming Conflict with Communication offers the student information for understanding and using communication to resolve conflict in a diverse team. The program covers the communication process, explains strategies for managing conflict, and lists guidelines for effective communication during team conflict. Learn To • List in order the  more...

Administrative Assistant Skills Understanding Basic Skills ...me 2 to 4 hours Objectives Unit 1: Meeting Your Job's Demands (0.5 - 1 hour) Select the guidelines for organizing your work area. Select the guidelines for handling mail. Select the guidelines for filing paper-based documents. Select the components you should consider when handling electronic  more...

Lotus Domino R5 Migrating From R4 x ...istration features, the impact of those features on their job, and how to migrate their organizations from Domino R4.x to R5. At the completion of this course, students will learn how to identify the server and client licenses in Domino R5, and new and enhanced features of Domino R5; identify the activities involved in upgrading to Lotus Domino R5 and perform the upgrade to the Domino R5 server  more...

Lotus Domino R5 Configuring Optimizing the Environment ...istration features, the impact of those features on their job, and how to migrate their organizations from Domino R4.x to R5. At the completion of this course, students will learn how to set up the administration process and configure LDAP and SMTP; configure the Notes R5 client and customize the Welcome screen of the Notes client for an organization by using Domino Administrator; and implement  more...

XML Building XML-Based Web Applications Part 3 ...t Windows DNA technologies and building Web applications. Job profiles include: Technical Manager, Application Developer, System Analyst, and Software Engineer. Suggest a working knowledge of COM+, IIS, ASP, and Visual Basic, and preferably have used Visual InterDev. In addition, learners should have taken the first two parts of this series (73221 and 73222. Content Emphasis Informational  more...

XML Building XML-Based Web Applications Part 4 ...t Windows DNA technologies and building Web applications. Job profiles include: Technical Manager, Application Developer, System Analyst, and Software Engineer. Suggest a working knowledge of COM+, IIS, ASP, and Visual Basic, and preferably have used Visual InterDev. In addition, learners should have taken the first three parts of this series (73221-73223). Content Emphasis Informational  more...

XML Building XML-Based Web Applications Part 4 ...t Windows DNA technologies and building Web applications. Job profiles include: Technical Manager, Application Developer, System Analyst, and Software Engineer. Suggest a working knowledge of COM+, IIS, ASP, and Visual Basic, and preferably have used Visual InterDev. In addition, learners should have taken the first three parts of this series (73221-73223). Content Emphasis Informational  more...

XML Building XML-Based Web Applications Part 5 ...t Windows DNA technologies and building Web applications. Job profiles include: Technical Manager, Application Developer, System Analyst, and Software Engineer. Course Prerequisites: Working knowledge of COM+, IIS, ASP, and Visual Basic. Candidates will preferably have used Visual InterDev. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4  more...

XML Building XML-Based Web Applications Part 5 ...t Windows DNA technologies and building Web applications. Job profiles include: Technical Manager, Application Developer, System Analyst, and Software Engineer. Course Prerequisites: Working knowledge of COM+, IIS, ASP, and Visual Basic. Candidates will preferably have used Visual InterDev. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4  more...

CIW Site Designer Curriculum Course Overview This curriculum introduces Web design concepts, page layout, usability, navigation, graphics and multimedia. Other topics covered include Web technologies, Web site development tools, basics of using Microsoft FrontPage, Macromedia Dreamweaver and Allaire HomeSite, JASC Paint Shop, in addition to advanced Web design technologies and concepts, including XML, HTTP servers,  more...

CIW Application Developer CGI Using Perl Fundamentals Curriculum Course Overview This curriculum presents instruction on the foundations of CGI using the Perl language, how to get started with CGI and Perl, Perl fundamentals, and Perl input and output. Additionally, the curriculum will cover how to manage files and databases, and CGI security issues. This curriclum consists of two Skill Builder courses: Course 87051 CIW Fundamentals of CGI Using Perl Part 1:  more...

CIW Application Developer Dynamic Server Pages Curriculum Course Overview This curriculum introduces learners to the PHP Hypertext Processor to include an introduction to PHP, PHP fundamentals, string manipulation and file input/output, PHP and databases. This curriculum consists of three Skill Builder courses: Course 87053 CIW Dynamic Server Pages Part 1 Course 87054 CIW Dynamic Server Pages Part 2 Course 87055 CIW Dynamic Server Pages Part 3  more...

CIW Server Administrator Curriculum Course Overview This curriculum will teach learners how to install and configure servers. This course will cover the common IT tasks and services, operating systems, installation strategies, and configuring systems such as Windows 2000 and Linux. This curriculum consists of five Skill Builder courses: Course 87001 CIW Server Administrator Part 1: Configuring Course 87002 CIW Server  more...

Achieving Success Without Authority Focusing on Results Achieving Success Without Authority: Focusing on Results emphasizes the importance as well as the actions necessary to stay focused on achieving results. Each employee within an organization must maintain focus on achieving results and the importance it has to the organization. Employees must understand that even without authority they still have influence to the success of company goals.  more...

CIW Internetworking Professional Curriculum Course Overview This curriculum presents learners with an overview of TCP/IP network technology. This curriculum will provide an outline of the infrastructure of the Internet and the place of TCP/IP within this infrastructure. It will also cover the IP model, TCP/IP functions and services, features of network management, and the features and functions of IPv6. This curriculum consists of five  more...

A 2003 OS Technologies Part 1 Installing ...cipants come from a broad spectrum of experience. Typical job roles may include IT professional or PC service technician. Basic skills acquired in the early stages of on-the-job training as a service technician are a pre-requisite of this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English  more...

A 2003 OS Technologies Part 2 Configuring Managing ...cipants come from a broad spectrum of experience. Typical job roles may include IT professional or PC service technician. Basic skills acquired in the early stages of on-the-job training as a service technician are a pre-requisite of this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English  more...

A 2003 OS Technologies Part 3 Troubleshooting ...cipants come from a broad spectrum of experience. Typical job roles may include IT professional or PC service technician. Basic skills acquired in the early stages of on-the-job training as a service technician are a pre-requisite of this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English  more...

A 2003 OS Technologies Part 4 Network Fundamentals ...cipants come from a broad spectrum of experience. Typical job roles may include IT professional or PC service technician. Basic skills acquired in the early stages of on-the-job training as a service technician are a pre-requisite of this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English  more...

Network Certification Curriculum ...er hardware service technicians with six months of on-the-job experience. The Network+ audience is defined as someone who would work under the direction of a network administrator; it is an entry level IT certification program that fills the gap between A+ and MCSE/CNE. Recommended prerequisites are A+ certification or equivalent knowledge. A Network+ professional can be expected to be able to  more...

CompTIA Server 2005 Server Fundamentals ... audience will have the equivalent of 18-24 months on-the-job experience with industry standard technologies. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Server Hardware Fundamentals Identify the features of the Peripheral Component Interconnect (PCI) bus  more...

CCNT Basic Data Communications v6 0 Part 1 ...the data and telecommunications industries. Their typical job titles include: Network Administrators, Network Engineers, Database Administrators, Telecommunications Technicians, Help Desk/Supports, IT/Data Product Managers, and Data/Internet/Telecommunications Sales Personnel. Deployment: e-Learning Language Options: US English Total Learning Time: 7 hours Objectives:  more...

CCNT Basic Data Communications v6 0 Part 2 ...the data and telecommunications industries. Their typical job titles include: Network Administrators, Network Engineers, Database Administrators, Telecommunications Technicians, Help Desk/Supports, IT/Data Product Managers, and Data/Internet/Telecommunications Sales Personnel. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours  more...

CCNT Basic Data Communications v6 0 Part 3 ...the data and telecommunications industries. Their typical job titles include: Network Administrators, Network Engineers, Database Administrators, Telecommunications Technicians, Help Desk/Supports, IT/Data Product Managers, and Data/Internet/Telecommunications Sales Personnel. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours  more...

CCNT Broadband Technologies v 6 0 Part 1 ...e Broadband Technologies module of the CCNT exam. Typical job roles include Telecommunications Technicians, Data/Internet/Telecommunications Professionals. Average computer literacy is desirable. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours Objectives: Unit 1: Broadband Fundamentals (3 - 4 hours) Identify features of  more...

CCNT Broadband Technologies v6 0 Part 2 ...e Broadband Technologies module of the CCNT exam. Typical job roles include Telecommunications Technicians, Data/Internet/Telecommunications Professionals. Average computer literacy is desirable. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours Objectives: Unit 1: ISDN and B-ISDN (2 hours) Identify key features of Integrated  more...

CCNT Broadband Technologies v6 0 Part 3 ...e Broadband Technologies module of the CCNT exam. Typical job roles include Telecommunications Technicians, Data/Internet/Telecommunications Professionals. Average computer literacy is desirable. . Deployment: e-Learning Language Options: US English Total Learning Time: 4 - 6 hours Objectives: Unit 1: SMDS and ATM (1 - 2 hours) Identify characteristics of  more...

CCNT Computer-Telephony Integration Essentials v6 0 ...y Integration Essentials module of the CCNT exam. Typical job roles include telecom and call center managers. Average computer literacy is desirable. Deployment: e-Learning Language Options: US English Total Learning Time: 3 hours Objectives: Unit 1: CTI Overview (1.5 hours) Identify features of the standard configuration of a Computer-Telephony Integration  more...

IMS Essentials Curriculum This curriculum introduces the IMS Database Manager and the IMS Transaction Manager (IMS TM). It also covers data entry databases (DEDBs) and expedited message handling (EMH). This curriculum consists of three Skill Builder courses: IMS Essentials Part 1: IMS Database Manager IMS Essentials Part 2: IMS Transaction Manager IMS Essentials Part 3: DEDBs, Advanced IMS Systems, and DB2 Learn  more...

IMS Essentials Part 1 IMS Database Manager ...ing the function of operating systems, access methods and Job Control Language (JCL). These skills can be obtained from on-the-job experience. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: Introduction to IMS Database Manager (1.5  more...

IMS Essentials Part 2 IMS Transaction Manager ...ing the function of operating systems, access methods and Job Control Language (JCL). These skills can be obtained from on-the-job experience. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: IMS TM (2 - 3 hours)  more...

IMS Essentials Part 3 DEDBs Advanced IMS Systems DB2 ...ing the function of operating systems, access methods and Job Control Language (JCL). These skills can be obtained from on-the-job experience. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: Fast Path (2 - 3 hours)  more...

Frontline Leadership Preparing to Lead ...uce are new employees to the organization. Although their job duties will remain the same, you will need to communicate the organizational differences between Champion and Icon. In addition, it will be important to help both employees adapt from Champion's traditional workplace environment to the learning organizational style that is in place at Icon. Unit 2: Developing Leadership Character  more...

Frontline Leadership Positively Influencing Workplace Culture Frontline Leadership: Positively Influencing Workplace Culture covers the factors that determine workplace culture and outlines a process for leading employees through culture changes. This program also covers two styles of frontline leadership and offers tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation. Learn To  more...

Mentoring Developing Your Mentoring Skills ...oring Skills offers the student an overview of a mentor's job and competencies, how to develop strong mentoring relationships, and how to mentor effectively. The program covers steps for choosing mentees, elements that make mentoring work, and behaviors mentors should avoid. It also covers learning styles, how to maximize mentees' learning potential, and how to manage mentees appropriately.  more...

Mentoring Using a Mentor to Your Advantage ...he benefits of mentoring. The program covers the mentee's job, possible learning styles, how to set effective goals, and how to become an effective learner. It also covers steps for choosing a mentor and the guidelines for developing self-empowerment. Learn To Identify the qualities of effective mentees. Match the learning styles to  more...

Organizational Behavior Organizational Dynamics for Individuals ... Determine an employee's level of job satisfaction. Identify motivational theories that affect OB. Audience Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits:  more...

Organizational Behavior The Organizational System ...eir impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign. Learn To • Identify the elements of structure that affect organizational behavior. • Help a group overcome a barrier caused by organizational structure.  more...

Project Leadership Overcoming Obstacles ...nd Don Hamilton--that the X3 needs to be redesigned. Your job is to help the team deal with and, eventually, accept the change to a less complex, more usable phone. Unit 2:Recognizing and Reducing Team Stress (0.5 - 1 hour) Identify common responses to stress. Identify ways to reduce your stress level. Sequence the steps  more...

QuickBooks Pro 2005 Setting Up ... system. Learn about adding a customer to the Customer: Job list. Learn about creating a custom field. Learn about adding a job. Learn about adding a vendor. Learn about adding an inventory item. Learn about grouping items. Audience: The course is primarily targeted to address the needs of home office computer users looking to use their PC as a productivity tool. The audience  more...

Moving from Technical Professional to Mgr Series Managing Personnel ...e communication skills as well as how to avoid stress and job burnout. Learn To: Identify three leadership behavior patterns adopted to achieve goals. Identify characteristics of effective leaders. Identify methods for determining team training needs. Identify strategies for conflict resolution. Identify strategies for overcoming communication barriers. Audience: This  more...

Moving from Technical Professional to Mgr Managing the IT Dept ... organizing for the task. Mike is more concerned with his job as help desk manager, whereas Jennifer is more concerned with the issue of downtime and not convinced that there should be a help desk at all. Unit 2: Hardware, Software, and Security (0.5 - 1 hour) Identify methods for pricing hardware and software. Identify guidelines for evaluating new hardware and software products.  more...