Online Job Objectives eLearning - Training Resources

Typing Pal--The Best Online Typing Course Quick and easy way to learn keyboard typing! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The  more...

A Foolproof Method for Conduting a Job Search Learn a foolproof method of how to conduct a job search and seize the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. This is one of three possible modules that you can take as self-directed study.  more...

How to Interview Like a Professional Learn the secrets to having a successful interview to get the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is  more...

Getting the Job Offer You Want Learn the how to`s of getting the job offer you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be  more...

Learn How to Write the Kind of Cover Letter That Gets Results A highly effective writing approach that increases the chances of getting your resume reviewed. The main objective of this course is to equip you with a proven method and persuasive writing technique that gets results. The course, ?Learn How to Write a Cover Letter That Gets Results? is designed for individuals who want to get a potential employer to take action and give your resume thoughtful  more...

Time Management Using Microsoft Outlook 2002 The course is designed to show students how to use Microsoft Outlook 2002 to plan their time. The scope of the course includes understanding time management theory/philosophy, handling stress, developing a system of organization, identifying priorities, creative problem solving, and timing teamwork. The course is designed to show students how to use the tools of Microsoft Outlook 2002, such as  more...

Turn Your Life Experience Into College Credit Did you know that your knowledge and life experience may be sufficient to earn you legitimate college credit from an Accredited U.S. College or University? Learn from a Life Experience and Adult Education Expert. This course will teach you how to earn College Credit for what know through a series of 6 dynamic lessons. 90 day access to course content. Work at your own pace. Earn College Credit For  more...

Time Management Course description -- This course addresses the nuts and bolts of time management tools for setting goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities and time-wasters, along with suggestions for getting rid of them. It provides tips for organizing your materials and your surroundings for more efficiency, and has other practical suggestions  more...

Resume Writing This course demonstrates the process of writing a resume that will result in an interview. Designed for anyone who needs a resume, this course will guide students through the process. An overview of resumes including their use, what potential employers look for and styles will be discussed. Comparisons between the job market and individual goals will be made and applied to the process. A  more...

Recognizing and Avoiding Burnout Course description -- The Strategies and Tips in this course will give you the tools to assess your own emotional state, locate the stressors in your life, and evaluate your expectations, a major contributor to burnout. You will be given guidelines to identify the various stages of burnout and methods to recognize where you are in the process. The course focuses on giving you practical techniques  more...

Organizing Your Workspace Course description -- The stacks, books, and little pieces of paper can seem overwhelming. Disorganization hinders work performance and creates feelings of stress and anxiety. By learning to organize your workspace, you can reach better levels of performance. This course will identify techniques for organizing your work areas, shelves, drawers, and files. It will also give you tips for maintaining  more...

Personal Financial Planning Course description -- Without wise financial planning, the future may not be what most of us hope for, and even the present may be less that comfortable. This course contains the essential principles of planning for both short- and long-term needs and has many tools and references to provide guidance for planning and using personal financial resources. It gives tips and worksheets for setting  more...

Moving from Trainer to Performance Consultant Course description -- Taking a step up in your career is an exciting time. Now is your chance to help your clients with their overall abilities, not just a few key skills. The move from being a trainer to becoming a performance consultant can be difficult if you aren t aware of certain strategies and tips. This course will help you identify the steps to gaining the skills you need while building  more...

How To Master Time Management This course is designed to show students how to use the tools of Microsoft Outlook 2002 to manage time. It combines the best of the old and new theories of research of time management. Students will be encouraged to understand their time management challenges and adapt the suggestions to fit their management style/needs. The course is designed to show students how to use the tools of Microsoft  more...

How to Join the Ranks of the Self-Employed in 6 Weeks Learn how to join the ranks of the self-employed by starting and running a business in 6 weeks. This course is designed specifically for individuals who desire to start and run their own business. The purpose is to teach people how to balance home and work (especially for those who start a business out of their home), determine office location, how to look and feel professional, how to setup the  more...

Five Quick Steps to Telecommuting A self-paced ebook of tools to help you start your telework experience. This ebook-based course is designed primarily for corporate employees who would like the flexibility of telecommuting--working at home or other remote location--for several days each week. In five information-packed chapters, this self-paced ebook course helps you plan your telework experience, set up your home office,  more...

Get the Job You Want With A Resume That Sells Create a job-winning resume that sells your talents and skills!  more...

Interviewing Skills for Job Candidates Course description -- Job Candidates will find that this course gives them the A-to-Z of interviewing for a new job. The Strategies and Tips provide specific recommendations for valuable preliminary work, and tools to prepare for the interviewera s questions. Key Points will help you promote your best image and create a positive impression. You will learn how to follow up with the interviewer and  more...

Becoming a Manager Leading and Communicating Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very  more...

Training for Business Results As today's training or cross-functional manager, you're facing tight budgets and a focus on results for training dollars spent. This challenge is forcing you to demonstrate the effectiveness of your company's training investments. While most organizations evaluate participants' reactions to training, they rarely measure the effect of that training on job performance behaviors and organizational  more...

Linux Technology Overview Part 1 Technical Business Considerations Course Overview This first course in the series provides background knowledge about Linux and explains what factors businesses should consider when determining if they should use it. This course teaches what Linux is, its history, what it can be used for, and the risks and benefits of using it. This course is designed for anyone who wants to learn more about this emerging technology. Learn To  more...

Oracle9i Performance Tuning Architecture Strategy In this course, you are introduced to the strategies and techniques used for tuning the Oracle9i server. Learn To: o Match the tuning goals with the appropriate job role. o Identify common tuning problems that directly affect database performance. o Identify appropriate tuning goals. o Identify key information recorded by the alert log. o Identify the parameters that control the  more...

ISA Server 2000 Part 2 Enterprise Deployment Considerations Course Overview This is the second course in a two part series that presents students with both theoretical and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course covers server security, configuring packet filtering and IP routing, and configuring application filters and server  more...

IBM DB2 Universal Database V6 1 App Devel Curriculum Course Overview The Complete IBM DB2 Universal Database V6.1 Application Development Curriculum includes the courses needed to prepare for IBM Certified Solutions Expert certification exams 509 and 511. Students will learn fundamental DB2 v6.1 skills and knowledge, such as creating and modifying database objects, creating indexes and views, managing basic database operations, and the basics of  more...

IBM DB2 Universal Database V6 1 App Devel Curriculum Course Overview The Complete IBM DB2 Universal Database V6.1 Application Development Curriculum includes the courses needed to prepare for IBM Certified Solutions Expert certification exams 509 and 511. Students will learn fundamental DB2 v6.1 skills and knowledge, such as creating and modifying database objects, creating indexes and views, managing basic database operations, and the basics of  more...

IBM DB2 Universal Database V6 1 Admin Curriculum Course Overview The Complete IBM DB2 Universal Database V6.1 Administration Curriculum includes the courses needed to prepare for IBM Certified Solutions Expert certification exams 509 and 510. Students will learn fundamental DB2 v6.1 skills and knowledge, such as creating and modifying database objects, creating indexes and views, managing basic database operations, and the basics of SQL.  more...

IBM DB2 Universal Database V6 1 Admin Curriculum Course Overview The Complete IBM DB2 Universal Database V6.1 Administration Curriculum includes the courses needed to prepare for IBM Certified Solutions Expert certification exams 509 and 510. Students will learn fundamental DB2 v6.1 skills and knowledge, such as creating and modifying database objects, creating indexes and views, managing basic database operations, and the basics of SQL.  more...

Oracle Database 10g Administration Workshop II Part 4 This course will teach learners to configure an Oracle database for multilingual applications and distributed database access. Learners will learn how to use various database technologies, such as Resource Manager, the Scheduler, and materialized views. Learn To: Identify features of Automatic Storage Management (ASM). Identify features of Automatic Storage Management (ASM)  more...

CompTIA Server 2005 Troubleshooting Disaster Recovery This course covers general information about troubleshooting techniques and the disaster recovery process. This course is divided into two units, Troubleshooting and Disaster Recovery. The Troubleshooting unit covers troubleshooting and problem solving techniques, shutdown options, and bottlenecks. The Disaster Recovery unit covers disaster recovery planning, fault tolerance, and backup and  more...

Quality Management Business Process Improvement Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.  more...

A 2003 Hardware Part 1 Devices System Components This course introduces basic hardware components and what's inside the computer case. Participants learn about memory and storage devices. Input and output devices and portable computer technology are also covered. Finally, the learner is introduced to system resource settings. Learn To To identify functions of a computer. To  more...

Complete A 2003 Curriculum This A+ curriculum introduces basic hardware components and teaches about SCSCI devices and how to configure Bus Architecture. It delves into the concepts of memory modules, mainboards, and bus architecture and presents students with both theoretical and practical instruction on the fundamentals of major Operating Systems. The curriculum presents instruction on system interfaces and the underlying  more...

CompTIA Server 2005 Server Maintenance Security This course covers general information about securing the server room environment and troubleshooting. This course is divided into three units: Physical Housekeeping, Security, and Problem Determination and Troubleshooting. The Physical Housekeeping unit covers basics of maintaining server rooms. The Security unit covers securing the environment and recognizing environmental issues. The last unit  more...

International Business Essentials Conducting Business in Europe International Business Essentials: Conducting Business in Europe offers students an understanding of how to conduct business successfully in Germany, France, and Great Britain. The program covers historical, political, and religious characteristics of these countries, how to negotiate successfully in Europe, how to successfully communicate, and how to conduct effective meetings and presentations  more...

Oracle Database 10g New Features for Administrators Part 1 Oracle Database 10g is the first database designed for enterprise grid computing. It is the most flexible and cost-effective way to manage enterprise information. This course covers the new features of Oracle Database 10g that are applicable to database administration. The features include Manageability concepts, Grid computing, enhanced installation features, configuration and performance  more...

Oracle Database 10g New Features for Administrators Part 3 Oracle Database 10g is the first database designed for enterprise grid computing. It is the most flexible and cost-effective way to manage enterprise information. This course covers new features of Resource Manager, job Scheduler, tablespace monitoring, shrinking segments, and partitioning enhancements. Learn To: Identify features of Resource Manager in Oracle Database 10g. Identify  more...

Office XP-New Features Curriculum Course Overview This curriculum provides a general overview of new productivity and information handling tools. It concentrates on new features within Microsoft Word, Excel and PowerPoint, and Microsoft Office XP software. Additionally, there is an emphasis on database, e-mail, and Internet software. This curriculum consists of two Skill Builder courses: Course 74010 Microsoft Office XP - New  more...

Office XP New Features Part 1 Overview Word Excel PowerPoint Course Overview The is the first course in a two part series which begins with a general overview of new productivity and information handling tools. It then concentrates on new features within Microsoft Word, Excel and PowerPoint. Learn To • Identify the features of speech recognition in Office XP. • Identify the features of handwriting recognition in Office XP. •  more...

Access XP Fundamentals Course Overview This course presents the learner with the fundamentals of Microsoft Access 2002. This course guides the learner through the basics of Access databases and covers topics such as creating and modifying databases, and establishing relationships between tables. Learn To • Identify advantages of a relational database. • Identify the basics of a relational database.  more...

XML Building XML-Based Web Applications Part 1 Course Overview This is the first course in a five part series that presents the learner with a broad overview of XML before moving onto a detailed treatment of each aspect of XML in the subsequent courses within the curriculum. It aims to present XML within the context of its use as a solution to information processing challenges and its uses within commercial and business environments. This  more...

XML Building XML-Based Web Applications Part 1 Course Overview This is the first course in a five part series that presents the learner with a broad overview of XML before moving onto a detailed treatment of each aspect of XML in the subsequent courses within the curriculum. It aims to present XML within the context of its use as a solution to information processing challenges and its uses within commercial and business environments. This  more...

XML Building XML-Based Web Applications Part 2 Course Overview This is the second course in a five part series that presents an introduction to the treatment of validation technologies within XML. DTDs are covered, presenting detail on DTD elements and attributes and entities. XML Schemas are then introduced, emphasizing the advantages of schemas over DTDs and then covering data types and namespaces within XML Schemas. The course then  more...

XML Building XML-Based Web Applications Part 2 Course Overview This is the second course in a five part series that presents an introduction to the treatment of validation technologies within XML. DTDs are covered, presenting detail on DTD elements and attributes and entities. XML Schemas are then introduced, emphasizing the advantages of schemas over DTDs and then covering data types and namespaces within XML Schemas. The course then  more...

XML Building XML-Based Web Applications Part 3 Course Overview This is the third course in a five part series that presents a detailed treatment of Styling within XML, concentrating on XSL. The evolution from CSS to XSL is covered in detail. XSL transformation mechanisms are dealt with, along with linking technologies, XML filtering and sorting, language constructs and creating new XML elements, and a coverage of XSLT. The course then  more...

Career Development Excelling in Your Career Career Development: Excelling in Your Career offers the student an overview of how to excel at work, market personal skills, and stay competitive in his or her career. The program covers in detail the guidelines to maintain productivity, steps to develop self-discipline, steps to develop an effective professional image, the advantages and disadvantages of self-study and formal education, and the  more...

SAP R 3 PP Production Order The course SAP R/3 PP: Production Order Processing provides an understanding of the production order processing within SAP R/3 MRP (Material Requirement Planning). It takes the learner through a whole production process and focuses on specific subjects of the process within each lesson. The learner will understand the interface between MRP and the production activity control. The course covers an  more...

SAP R 3 PP Prod Order Processing Capacity Planning The course SAP R/3 PP: Production Order Processing and Capacity Planning provides an understanding of the production order processing within SAP R/3 MRP (Material Requirement Planning). It takes the learner through a whole production process and focuses on specific subjects of the process within each lesson. The course covers the whole range of Production Order, from creation to execution as well  more...

MS Win XP Install Admin Part 4 Remote Mobile Computing This is the fourth course in a five part series in the Microsoft Windows XP Installation and Administration curriculum. It covers how to configure inbound and outbound connections and authentication protocols for Microsoft Windows XP Professional. It discusses how to configure and use Remote Desktop. Topics teaching how to configure and support Microsoft Windows XP Professional for mobile  more...

Windows 2000 Network Mgt Part 2 Resources Web Services This is the second course in a five part series that teaches shared network resources, including shared printers and shared folders. The course covers how to publish resources, configure permissions, and configure disk quotas. This course also teaches about Internet Information Services (IIS) configuration, including virtual directories, virtual servers, and configuring authentication for Web  more...

A 2003 Part 2 Install Troubleshooting This course teaches about SCSCI devices and how to configure Bus Architecture. Participants learn about internal and peripheral device installation and upgrade. Finally, guidelines for problem isolation, diagnostics and troubleshooting are taught. Learn To To identify the components required for Plug and Play (PnP) technology to work. To  more...

A 2003 Part 3 Printers Networks Protocols This course delves into the concepts of memory modules, mainboards, and bus architecture. Printer hardware and how to troubleshoot printers is covered. Participants learn about basic network technology and network media, including cables and connectors. The technologies and protocols used for wireless and Internet connectivity are also taught. Learn To To match  more...

CompTIA Server 2005 Storage Arrays Install Planning This course covers general knowledge about technologies such as Fiber Channel and RAID. The course also covers pre-installation activities for installing a server or network. This course is divided into three units: Fiber Channel Fundamentals, RAID, and Installation Planning. The Fiber Channel Fundamentals unit introduces learners to the Fiber Channel technology and covers Fiber Channel hardware  more...

CompTIA Server 2005 Hardware Operating System Install This course covers general information about installing hardware devices and configuring servers. This course is divided into two units, Hardware Installation and Configuration of Servers. The Hardware Installation unit covers best practices of hardware installation and server management. The Configuration of Servers unit covers hardware configuration, installation, and network configuration.  more...

CompTIA Server 2005 Upgrading Processors Storage Devices This course teaches the general aspects of upgrading servers. The course is divided into two units, Service Tools and Processors and Storage Devices. The Service Tools unit introduces the general tools that help the administrator learn about the health of the servers. In the Processors and Storage Devices unit, the key aspects involved in upgrading processors and different types of hard drives are  more...

CompTIA Server 2005 Monitoring Server Performance This course covers the basics and best practices for upgrading various types of hardware. This course is divided into three units: Basic Upgrades, Peripheral Upgrades and System Resources, and Performance Monitoring. The Basic Upgrades unit covers memory types, memory modules, and memory installation and upgrade. The Peripheral Upgrades and System Resources unit covers network cards, peripheral  more...

Organizational Skills Managing Information In Organizational Skills: Managing Information, managers and employees learn how to assimilate and make the best use of the stream of information that flows through their work environment on a daily basis. They explore ways to process, retain, prioritize, and preserve messages and data that are key to their productivity and effectiveness. Learn To Appropriately  more...

Stress Management Fundamentals for Managers In Stress Management: Fundamentals for Managers, you will learn to recognize the importance of managing your own stress and addressing stress-inducing factors in the organization. You will also learn to recognize the causes and symptoms of employee stress as well as strategies to reduce workplace stressors and to support employees who are under stress. Armed with proven techniques for addressing  more...

Stress Management Fundamentals for Employees In Stress Management: Fundamentals for Employees, you will learn to recognize the warning signs of excessive stress and how to identify personal, social, and professional sources of stress. You will also learn proven techniques for combating stress, allowing you to take appropriate action to reduce its presence in your life. Learn To: Develop a basic understanding of stress and the  more...

Creativity Innovation Thinking Creatively In Creativity and Innovation: Thinking Creatively, you will learn to meet the demands of creative thinking in the workplace. This program will help you develop your creative thinking skills and allow you to practice using the creative thinking process. Learn To Identify the stages of the creative process. Recognize techniques that will  more...

Visual Basic NET-Windows Development Curriculum The Microsoft Visual Basic .NET-Windows Development Curriculum introduces students to Microsoft.NET Framework Windows Forms and controls.It describes the various options for building your own controls and explains how to expand the functionality of existing controls. The student is taught how to use .NET and COM components of the Windows Forms application, and how to use the Reporting and Printing  more...

Visual Basic NET-Windows Development Part 2 This Course describes the various options for building your own controls. It explains how to extend the functionality of existing Windows Forms control, combine multiple existing controls into a composite control, and build a new custom control. It also covers how to add design-time attributes and licensing support to a control. Learn To: o To identify features of extended controls. o To  more...

CCNT Basic Telecommunications v6 0 Part 1 The goal of this course is to present the learner with the fundamentals of telecommunications and to give a comprehensive introduction to analog and digital concepts. The course covers the history of telecommunications and looks at the structure of business systems (including station sets, PBX, key and hybrid systems, ISDN and broadband), CPE, and services (dedicated and switched). The course then  more...

CCNT Basic Telecommunications v6 0 Part 2 This course focuses on transmission networks, switching, and signaling. The course begins with an overview of transmission networks, looking at current structures, cellular, Internet, and the various transmission media. It then covers signaling, looking at the various signaling types and processes. The final area of concentration is switching, covering, for example, analog and digital, time- and  more...

Sexual Harassment Preventing Sexual Harassment Claims Sexual Harassment: Preventing Sexual Harassment Claims offers the student an overview of how sexual harassment affects companies and how they can be legally responsible for incidents of sexual harassment. The program details how to create a sexual harassment policy, what criteria should be included in an effective policy, and how to implement the policy. In addition, the program teaches the  more...

Interviewing Skills Preparing for an Interview In Interviewing Skills - Preparing for an Interview, you will learn specific information and practices that will help you find and hire the right candidate for your team, including steps you can take to prepare for interviews and the types of questions you should ask when meeting with candidates. You will also learn about different types and uses of interviews, as well as special considerations  more...

Recruiting Retention Staffing Your Organization Recruiting and Retention: Staffing Your Organization offers the student an overview the benefits of forecasting human resource needs and using a job analysis to create a thorough job description. The program emphasizes the importance of the job description as a tool for the employment process that can help determine how a company identifies candidates, decides on a job source, and advertises job  more...

Recruiting Retention Internet Recruiting Recruiting and Retention: Internet Recruiting offers the student an overview of the benefits and uses of Internet recruiting. The program explains the process for preparing to use the Internet and covers steps for developing an Internet search strategy. Learn To List ways to identify whether Internet recruiting is right for your organization.  more...

Recruiting Retention Keeping Your Good Employees Recruiting and Retention: Keeping Your Good Employees offers the student an overview of organizational facets that affect employee retention. The program explains the process for leading employees through orientation. The program also covers steps for conducting feedback sessions and coaching. Learn To Identify organizational facets that affect employee retention.  more...

Exit Interviewing Skills The Termination Process Exit Interviewing: The Termination Process covers how to monitor and guide your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a  more...

Human Resource Law Management s Role Human Resource Law: Management's Role provides a general overview of law affecting the workplace. These legal issues include wrongful discharge, wage and hour laws, and anti-discrimination statutes. In addition, this program provides ways employers can minimize employee complaints, and methods employers can use to handle, document, and seek legal counsel for claims. Learn To  more...

Human Resource Law Americans With Disabilities Act Human Resource Law: Americans with Disabilities Act provides in depth information about the Americans with Disabilities Act. This program instructs employers on the specifics of the law, and the complications involved in determining which employees qualify for ADA protection. In addition, this program provides defenses to discrimination claims, an explanation of reasonable accommodation and undue  more...

Human Resource Law Family Medical Leave Act In Human Resource Law: Family and Medical Leave Act, you will learn the provisions of the Family and Medical Leave Act (FMLA), and how to administer FMLA leave. You will learn which events qualify an employee for FMLA leave and the actions employers should avoid taking when protecting an employee's rights to FMLA leave. In addition, you will learn job restoration rules, how the FMLA is enforced,  more...

Leadership Development Motivation In Leadership Development: Motivation, you will develop the skills needed to enhance employee and team motivation. Throughout the simulations, you will be provided with the opportunity to overcome motivation problems and encourage employees who are facing various obstacles Learn To Identify the factors that can lead to low motivation.  more...

Managerial Leadership Creating a Vision Managerial Leadership: Creating a Vision provides students an overview of organizational leadership and its role in guiding the organization toward vision fulfillment. The program highlights questions to ask when defining an organization's vision, basic steps to complete when drafting a vision statement, and guidelines for communicating the vision. In addition, this program provides steps for  more...

Employee Performance Providing Feedback Employee Performance: Providing Feedback helps managers and employees develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. Learn To Use proven processes for giving  more...

Essentials of Management Creating a Positive Workplace In Essentials of Management: Creating a Positive Workplace, students learn techniques for encouraging positive behavior on the job, as well as the best methods for addressing negative attitudes. In addition, students learn how to apply guidelines for creating a fun atmosphere throughout their office, department, or division. Learn To Understand why positive  more...

Essentials of Management Maintaining a Productive Workplace In Essentials of Management: Maintaining a Productive Workforce, students learn various ways to improve a job process, to provide support to help employees stay productive, to offer employees feedback, and to apply strategies for improving productivity. In addition, managers learn how to help employees overcome three main productivity problems encountered in the workplace. Learn To  more...

Correcting Performance Problems Addressing Performance Problems In Correcting Performance Problems: Addressing Performance Problems, you will learn a process for conducting effective feedback sessions with employees who have a performance problems. You will also learn guidelines for explaining to employees the impact of their problem behavior. In addition, you will learn the correct way to address negative employee responses, as well as how to respond when to  more...

Managing Performance Establishing a Peformance Plan In Managing Performance: Establishing a Performance Plan, you will learn the process for managing performance, how to conduct a performance planning meeting, and how to document the performance plan. In addition, you will learn how to provide positive and constructive feedback, as well as how to coach your employees throughout the appraisal period. Learn To  more...

Managing Performance Overcoming Performance Appraisal Challenges In Managing Performance: Overcoming Performance Appraisal Challenges, you will learn how to encourage regular communication, how to conduct a status meeting, and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition, you will learn about the laws governing the appraisal process, so you  more...

Coaching Applying the Coaching Process In Coaching: Applying the Coaching Process, you will learn how to establish coaching objectives, identify the best opportunities to coach, and communicate your goals and expectations to your employees in a clear and effective manner. You will also learn how to differentiate between performance goals and long-term goals, implement an appropriate reward system, and monitor your employees'  more...

Operations Management Operations Components Operations Management: Operations Components offers the student an overview of seven components of operations management. The program defines each of the components and introduces the student to the responsibilities of an operations manager. In addition, the program offers examples of how each component is applied to a company a a s operations. Learn To Select  more...

Managing High Performers Creating a Retention Strategy Managing High Performers: Creating a Retention Strategy asks what a company needs to do to attract and then retain high performers. It assists learners in developing an effective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent. Learn To The importance of training  more...

Managing High Performers Defining Finding High Performers Managing High Performers: Defining and Finding High Performers, helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers. Learn To  more...

Managing High Performers Implementing Recognition Programs Managing High Performers: Implementing Recognition Programs, takes the learner through the importance of developing effective recognition programs which will ensure the retention of your company a a s high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each.  more...

Organizational Crisis Mgmt Anticipating Planning for Crises This course defines and examines what is meant by Organizational Crisis Management, noting the special need for crisis management in today a a s world. The vital importance to an organization of having a crisis management plan in place is emphasized. The course then covers planning for crises, for example, how to assess your organization's level of preparation and how to forecast potential  more...

Organizational Crisis Mgmt Managing a Crisis This course focuses on management during and after a crisis. It starts by covering challenges presented by crises, the importance of crisis recognition, and immediate management strategies on sudden crisis outbreak. It then moves on to management of information, decision-making, and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types, for  more...

Organizational Crisis Mgmt Resolving Crises in Organizations This course underlines the vital importance of effective and controlled communications. Guidelines are presented on handling calls, controlling the communication flow, messages and audiences, and communicating in the crisis aftermath. The course looks at communication with non-media stakeholders, giving particular attention to employees. The final section covers communication with the media,  more...

Team Leadership Promoting Your Team s Effectiveness Team Leadership: Promoting Your Team's Effectiveness offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity. Learn To  more...

Team Conflict Overcoming Conflict with Communication Team Conflict: Overcoming Conflict with Communication offers the student information for understanding and using communication to resolve conflict in a diverse team. The program covers the communication process, explains strategies for managing conflict, and lists guidelines for effective communication during team conflict. Learn To • List in order the  more...

Administrative Assistant Skills Understanding Basic Skills In Administrative Assistant Skills: Understanding Basic Skills, you will learn how to handle mail and telephone calls, file information, and plan business trips. You will also learn what office equipment you should know how to use and how to maintain your office supply needs. In addition, you will learn what to do when your supervisor gives you a message to disseminate, what business documents you  more...

XML Building XML-Based Web Applications Part 3 Course Overview This is the third course in a five part series that presents a detailed treatment of Styling within XML, concentrating on XSL. The evolution from CSS to XSL is covered in detail. XSL transformation mechanisms are dealt with, along with linking technologies, XML filtering and sorting, language constructs and creating new XML elements, and a coverage of XSLT. The course then  more...

XML Building XML-Based Web Applications Part 4 Course Overview This is the fourth course in a five part series dedicated to coverage of the Document Object Model. This course will provide the learner with a solid understanding of its importance and practice of its usage. The structure of the DOM is presented in detail, along with information on accessing DOM documents and navigating DOM trees and retrieving content. Dynamic transformation  more...

XML Building XML-Based Web Applications Part 4 Course Overview This is the fourth course in a five part series dedicated to coverage of the Document Object Model. This course will provide the learner with a solid understanding of its importance and practice of its usage. The structure of the DOM is presented in detail, along with information on accessing DOM documents and navigating DOM trees and retrieving content. Dynamic transformation  more...

XML Building XML-Based Web Applications Part 5 This goal of this final course within the curriculum is to provide the learner with a detailed understanding of the mechanisms of data validation using schemas within XML and a knowledge of the applications of XML within business and commercial environments. The course begins with a coverage of validation within XML and the advantages of schemas over DTDs. The elements of an XDR schema are covered  more...

XML Building XML-Based Web Applications Part 5 This goal of this final course within the curriculum is to provide the learner with a detailed understanding of the mechanisms of data validation using schemas within XML and a knowledge of the applications of XML within business and commercial environments. The course begins with a coverage of validation within XML and the advantages of schemas over DTDs. The elements of an XDR schema are covered  more...

CIW Site Designer Curriculum Course Overview This curriculum introduces Web design concepts, page layout, usability, navigation, graphics and multimedia. Other topics covered include Web technologies, Web site development tools, basics of using Microsoft FrontPage, Macromedia Dreamweaver and Allaire HomeSite, JASC Paint Shop, in addition to advanced Web design technologies and concepts, including XML, HTTP servers,  more...

CIW Application Developer CGI Using Perl Fundamentals Curriculum Course Overview This curriculum presents instruction on the foundations of CGI using the Perl language, how to get started with CGI and Perl, Perl fundamentals, and Perl input and output. Additionally, the curriculum will cover how to manage files and databases, and CGI security issues. This curriclum consists of two Skill Builder courses: Course 87051 CIW Fundamentals of CGI Using Perl Part 1:  more...

CIW Application Developer Dynamic Server Pages Curriculum Course Overview This curriculum introduces learners to the PHP Hypertext Processor to include an introduction to PHP, PHP fundamentals, string manipulation and file input/output, PHP and databases. This curriculum consists of three Skill Builder courses: Course 87053 CIW Dynamic Server Pages Part 1 Course 87054 CIW Dynamic Server Pages Part 2 Course 87055 CIW Dynamic Server Pages Part 3  more...

CIW Server Administrator Curriculum Course Overview This curriculum will teach learners how to install and configure servers. This course will cover the common IT tasks and services, operating systems, installation strategies, and configuring systems such as Windows 2000 and Linux. This curriculum consists of five Skill Builder courses: Course 87001 CIW Server Administrator Part 1: Configuring Course 87002 CIW Server  more...

Achieving Success Without Authority Focusing on Results Achieving Success Without Authority: Focusing on Results emphasizes the importance as well as the actions necessary to stay focused on achieving results. Each employee within an organization must maintain focus on achieving results and the importance it has to the organization. Employees must understand that even without authority they still have influence to the success of company goals.  more...

CIW Internetworking Professional Curriculum Course Overview This curriculum presents learners with an overview of TCP/IP network technology. This curriculum will provide an outline of the infrastructure of the Internet and the place of TCP/IP within this infrastructure. It will also cover the IP model, TCP/IP functions and services, features of network management, and the features and functions of IPv6. This curriculum consists of five  more...

A 2003 OS Technologies Part 1 Installing This course presents students with both theoretical and practical instruction on the fundamentals of major Operating Systems. Learners will be introduced to the procedures for installing and upgrading Windows 9x, Windows NT, Windows 2000, and Windows XP. Windows ME is part of the Windows 9x family. The course will also cover system boot sequences. Learn To To  more...

A 2003 OS Technologies Part 2 Configuring Managing This course will present instruction on system interfaces and the underlying command-line functions and utilities to manage the major operating systems. Learners will be introduced to the concepts and procedures for managing disks, file systems, and files, along with procedures for adding and configuring device drivers. Learn To To identify key features of Windows  more...

A 2003 OS Technologies Part 3 Troubleshooting This course presents students with both theoretical and practical instruction on procedures for diagnosing and troubleshooting common operating system problems. Problems with the installation and startup processes, resources for troubleshooting, common problems will all be presented. This course will also cover managing the registry, system files, and memory. Learn To  more...

A 2003 OS Technologies Part 4 Network Fundamentals This course presents students with both theoretical and practical instruction on basic network concepts and terminology, including the networking capabilities of Windows and network protocol configuration. This course also covers concepts relating to the Internet and how to set up a system for Internet access. Learn To To differentiate between network types based  more...

CompTIA Server 2005 Server Fundamentals This course covers general information about server hardware that includes latest server architecture technologies, hardware, and peripherals. This course is divided into two units, Server Hardware Fundamentals and Storage Solutions. The Server Hardware Fundamentals unit covers system bus architectures, memory and processors, and servers. The Storage Solutions unit covers Small Computer System  more...

CCNT Basic Data Communications v6 0 Part 1 This course gives students an introduction to data networks, signals and to data transmission. The Data Networks and Signals section teaches about data terminal equipment (DTE), data communication equipment (DCE), the OSI model, and analog and digital signals. The Data Transmission section teaches about half-duplex and full-duplex circuits, and switched and non-switched data circuits. This section  more...

CCNT Basic Data Communications v6 0 Part 2 This course teaches students about networks and transmission principles. The networks section teaches about local area networks (LANs), wide-area networks (WANs), hierarchical WANs, and LAN components. This section also teaches about system network architecture (SNA), and TCP/IP. The Transmission Principles section teaches about data protocols, DTE to DCE interface standards, and transmission  more...

CCNT Basic Data Communications v6 0 Part 3 This course teaches students about data communications equipment and media. The LANs and Communications equipment section teaches about the Institute for Electrical and Electronic Engineering (IEEE), analog and digital communication, modulation, multiplexers, and the Synchronous Optical Networks (SONET) protocol. The Transmission Media section teaches about transmission media cables and wireless  more...

CCNT Broadband Technologies v 6 0 Part 1 This course introduces broadband technologies and broadband categories and it teaches multiplexing and switching. It also covers network interconnections and SONET. Learn To: Identify features of broadband. Identify characteristics of the Public Switched Telephone Network (PSTN). Identify features of analog signals. Identify functions of Synchronous Optical Network (SONET).  more...

CCNT Broadband Technologies v6 0 Part 2 This course covers ISDN and BISDN. X.25 and Frame Relay are also taught. This course also covers SS7 and Cell Relay. Learn To: Identify key features of Integrated Services Digital Network (ISDN) technology. Identify characteristics of Integrated Services Digital Network (ISDN) transmission channels. Identify features of Integrated Services Digital Network (ISDN) Basic Rate Interface  more...

CCNT Broadband Technologies v6 0 Part 3 This course teaches ATM and SMDS. It also covers DSL and wireless broadband and VPN technology including VPN security. Learn To: Identify the features of Switched Multimegabit Data Service (SMDS). Identify characteristics of distributed queue dual bus (DQDB). Identify Switched Multimegabit Data Service Interface Protocol (SIP) levels that compare to the Open Systems Interconnection  more...

CCNT Computer-Telephony Integration Essentials v6 0 This course introduces CTI and covers CTI architecture and CTI hardware. It also teaches CTI markets and CTI system development. Learn To: Identify features of the standard configuration of a Computer-Telephony Integration (CTI) system. Identify characteristics of call routing. Identify features of interactive voice processing. Identify uses of Computer-Telephony Integration (CTI)  more...

IMS Essentials Curriculum This curriculum introduces the IMS Database Manager and the IMS Transaction Manager (IMS TM). It also covers data entry databases (DEDBs) and expedited message handling (EMH). This curriculum consists of three Skill Builder courses: IMS Essentials Part 1: IMS Database Manager IMS Essentials Part 2: IMS Transaction Manager IMS Essentials Part 3: DEDBs, Advanced IMS Systems, and DB2 Learn  more...

IMS Essentials Part 1 IMS Database Manager In IMS Essentials Part 1: Database Manager, you are introduced to the IMS Database Manager. IMS hierarchical databases are covered, and the Data Language/I (DL/I) function codes used to query and update the databases within application programs. You are introduced to database change logging and the various database recovery utilities used in IMS. Finally, you learn about IMS hierarchic access  more...

IMS Essentials Part 2 IMS Transaction Manager In IBM IMS Essentials Part 2: Transaction Manager, you learn about IMS Transaction Manager (IMS TM). The architecture and messages in IMS TM are introduced. You learn about the security issues and about protecting system integrity in IMS. In the IMS Transaction Message Processing section, both message and application processing are explained. Finally, Multiple Systems Coupling (MSC) and  more...

IMS Essentials Part 3 DEDBs Advanced IMS Systems DB2 In IBM IMS Essentials Part 3: DEDBs, Advanced IMS Systems, and DB2, you learn about data entry databases (DEDBs) and expedited message handling (EMH). The Advanced IMS Systems section introduces DBCTL and the concept of data sharing in IMS. The Common Service Layer (CSL) architecture is explained. Finally, the relationship between IMS and DB2 is explained, including the IMS to DB2 attachment. This  more...

Frontline Leadership Preparing to Lead Frontline Leadership: Preparing to Lead offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult  more...

Frontline Leadership Positively Influencing Workplace Culture Frontline Leadership: Positively Influencing Workplace Culture covers the factors that determine workplace culture and outlines a process for leading employees through culture changes. This program also covers two styles of frontline leadership and offers tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation. Learn To  more...

Mentoring Developing Your Mentoring Skills Mentoring: Developing Your Mentoring Skills offers the student an overview of a mentor's job and competencies, how to develop strong mentoring relationships, and how to mentor effectively. The program covers steps for choosing mentees, elements that make mentoring work, and behaviors mentors should avoid. It also covers learning styles, how to maximize mentees' learning potential, and how to  more...

Mentoring Using a Mentor to Your Advantage Mentoring: Using a Mentor to Your Advantage offers the student guidance for becoming an effective mentee, building a strong mentoring relationship, and maximizing the benefits of mentoring. The program covers the mentee's job, possible learning styles, how to set effective goals, and how to become an effective learner. It also covers steps for choosing a mentor and the guidelines for developing  more...

Organizational Behavior Organizational Dynamics for Individuals Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Learn To Identify OB dependent variables demonstrated by an employee. Identify types of power. Avoid  more...

Organizational Behavior The Organizational System Organizational Behavior: The Organizational System defines organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign. Learn To • Identify the elements of structure that affect organizational  more...

Project Leadership Overcoming Obstacles Project Leadership: Overcoming Obstacles covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. Learn To Identify strategies to help  more...

QuickBooks Pro 2005 Setting Up QuickBooks Pro 2005 -Setting Up teaches how to set up QuickBooks on a small business or home office computer and how to perform basic accounting functions using QuickBooks. It describes the QuickBooks interface elements, covers the procedure to set up a new company, and details the tasks that you need to perform when working with the Chart of Accounts. Learn To: Learn about features of  more...

Moving from Technical Professional to Mgr Series Managing Personnel This course teaches key skills for team building, team leadership and team management. It begins with some guidelines and tactics for effective leadership before teaching how to get the best results from your team through development, training and conflict management. Finally, it looks at how to improve communication skills as well as how to avoid stress and job burnout. Learn To:  more...

Moving from Technical Professional to Mgr Managing the IT Dept With management and team fundamentals in place, this course gives an overview of some typical areas of IT management and some of their related issues. Beginning with networks and network issues, the course then goes on to look at strategies for purchasing and rolling out new hardware and software across the IT department. It then teaches the value of E- Commerce in general as well as how to  more...