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Diversity on the Job Diversity on the Job  more...

Screening Applicants for Interviewing Screening Applicants for Interviewing Finding the right person for the job takes a lot of work, and much of this work is done prior to the actual interview. Before you can even start looking for candidates, you need to create a description of the job you want to fill. How would you interview someone if you didn't know the responsibilities required for the job? A good job description, based  more...

Talent Management Retaining Talent Talent Management: Retaining Talent Retaining talented employees is a constant challenge for any organization. The costs of turnover can be high. That's why talent retention is a strategic issue requiring focus, time, and resources. This course highlights the importance and benefits of putting effort into retaining talented individuals. It also covers ways to determine the causes of talent  more...

Confronting Difficult Employee Behavior Confronting Difficult Employee Behavior As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and  more...

Becoming a Manager Responsibilities and Fears Becoming a Manager: Responsibilities and Fears Promotion to management is obviously welcome and something to celebrate, but when the initial excitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to  more...

Becoming a Manager Leading and Communicating Becoming a Manager: Leading and Communicating Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and  more...

Employment Management HRCI PHR Employment Management (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including legislation affecting employee and consumer rights, and matters of  more...

Recruiting and Selecting Candidates HRCI PHR Recruiting and Selecting Candidates (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including the recruitment and selection of new employees. The  more...

Recruiting Talent Recruiting Talent One of the most significant challenges to the growth and survival of any business is finding and retaining qualified employees. It's not enough to offer an appealing or unique product or service to your customers. A company's people are the new competitive advantage. Those responsible for staffing organizations are not only challenged with finding adequate potential  more...

Motivation and Communication in Six Sigma Teams Motivation and Communication in Six Sigma Teams ASQ Six Sigma Black Belt (SSBB) Six Sigma teams must possess specific qualities to succeed throughout the development stages of their life cycles. Leaders who know how to facilitate teams will greatly enhance their chances for project success, which in turn will benefit their organizations. Motivation is one essential component that can  more...

Defensive Driving Defensive Driving This one-hour course will provide simple defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements - define defensive driving, recognize accident prevention methods, identify the importance of seat belts, describe the facts  more...

Chemical Process Safety Chemical Process Safety course designed for employees who work at industrial process plants to recognize the potential health and safety implications associated with their job. This course is intended to educate the employee in order to help prevent or minimize the consequences of a catastrophic release of toxic, reactive, flammable, or explosive Highly Hazardous Chemicals (HHC) from a  more...

Behavior Based Safety for Supervisors Behavior Based Safety for Supervisors This course is intended to provide supervisors with an overview of the concepts of behavior-based safety. This training will aid those supervisors who have not used these techniques in their day-to-day duties and responsibilities in the past. The content in this course is designed to comply with the intent of the applicable regulatory requirements.  more...

Back Safety and Injury Prevention Back Safety and Injury Prevention This course is designed to bring awareness into the work environment and help eliminate preventable back injuries. It will provide information regarding job-specific hazards, safe work practices, and ergonomics. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are  more...

Managing a Customer Focused Department Simulation Managing a Customer Focused Department Simulation Attracting new customers is important, but retaining them is an even greater challenge. It takes only a moment--a single lapse in service; an unmet expectation; a delay in delivery--to lose a customer forever and tarnish a company's reputation. To counter this, customer service representatives must remain vigilante, on top of their game at  more...

Interpersonal Communication Being Approachable Interpersonal Communication: Being Approachable Walking into a meeting surrounded by unknown faces, going to conferences, attending work events, starting a new job, and even going to social gatherings can be daunting, especially if you don't know anybody who will be there. Perhaps you worry about being ignored or not connecting with anyone and dread that awkward feeling of standing alone,  more...

Using Emotional Intelligence on the Job Using Emotional Intelligence on the Job Putting emotional intelligence to work is an emerging trend in the corporate world. Developing the best talents in executives, managers, and employees throughout the organization has become vital to workplace success. Intellectual knowledge is no longer enough; you must also have the interpersonal competence that comes with emotional intelligence. In  more...

Documenting Discipline Documenting Discipline Disciplinary action in the workplace is a delicate matter. A serious conflict between manager and worker can give rise to a lengthy grievance procedure, or, at worst, legal action. Detailed disciplinary documents are the best defense when a manager's actions are called into question. Without these documents there may be no record of a worker's repeated infractions or  more...

Risk Response Monitor and Control Risk Response, Monitor, and Control PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Life is filled with uncertainties, and these uncertainties can affect our decisions and outcomes. Whenever decisions are made without prior knowledge or experience there is always a chance of risk. When dealing with projects,  more...

Conflicts of Interest in the Workplace Conflicts of Interest in the Workplace This course is designed to raise employee awareness about conflicts of interest in the workplace what constitutes a conflict of interest, how a conflict of interest can be avoided, and the appropriate action to take to ensure that a conflict of interest does not negatively impact the employer or the employee. An employee has a conflict of interest with  more...

Working for Your Inner Boss Personal Accountability Working for Your Inner Boss: Personal Accountability Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss.  more...

FMLA Leave and More FMLA Leave and More A sick child at home. An accident or injury. A death in the family. Notification to serve on the jury for an upcoming trial. Each of these events is part of life and can temporarily prevent an employee from being able to perform his or her job. Supervisors and managers often find themselves in the position of approving or denying requests for employee leave as they handle  more...

Sarbanes-Oxley What You Need to Know Sarbanes-Oxley: What You Need to Know Sparked by a wave of dramatic corporate and accounting scandals, the Sarbanes-Oxley Act was signed into law on July 30, 2002. The law is intended to protect investors by improving the accuracy and reliability of corporate disclosures required by law, and to enforce compliance by making both corporations and individuals accountable for their actions via  more...

Interviewing Hiring Practices Simulation Interviewing & Hiring Practices Simulation In this simulation, you will assume the role and responsibilities of an HR professional at BTJ Technical Staffing Inc., a metropolitan staffing and recruitment agency. Having faced claims of possible discrimination in past job postings created on behalf of clients, BTJ management has redoubled its efforts to ensure that all employment advertisement  more...

Business Analysis Verify and Validate Requirements Business Analysis: Verify and Validate Requirements IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) If you want to build a boat, you need to know what is required. You need to check and make sure you have what you require in order to do the job properly. Instructions on how to build an airplane won't help you build your  more...

Safe Work Practices Safe Work Practices This course provides information about day-to-day safe work practices and working safely with equipment and hazardous materials. The intent of the course is to enable the learner to identify those practices (the right way to do things) that must be followed that will either eliminate or minimize the potential for injury from workplace hazards. The content in this course  more...

Office Ergonomics Office Ergonomics This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an ergonomics program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to  more...

Mold Awareness Mold Awareness Many businesses and organizations, including government-owned facilities, can experience mold at their facilities at some point in their business life. A mold is a coating or discoloration that develops in a damp atmosphere on the surface of food or fabric. Not everyone is at risk from exposure to molds but certain groups of individuals, including infants and the elderly, are  more...

Laboratory Safety Laboratory Safety This overview course is designed for employees who work in an industrial, clinical, or academic laboratory setting. It will serve to educate the laboratory employee to diverse safety and health concerns related to their job. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify general  more...

Industrial Ergonomics Industrial Ergonomics This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to  more...

Using Business Tools to Manage Sales Teams Using Business Tools to Manage Sales Teams Managing your team is an important part of your job as a sales manager, but it isn't the only hat you wear. You also have to manage the business side of your sales manager position. For example, you have to know how to forecast sales accurately to determine the goals that your sales team will set. Like many sales managers, you've probably asked  more...

The Profession of Selling The Profession of Selling Consider how the following definitions relate to a successful career in sales: Principle - a rule or code of conduct; Strategy - a careful plan or method especially for achieving an end; and Skill - a developed or acquired ability. These three terms help describe the difference between sales as a profession, and sales as simply a job. "The Profession of Selling"  more...

Effective Hiring Interviewing Simulation Effective Hiring & Interviewing: Simulation An effective interview relies as much on the interviewer it does on the interviewee. Proper preparation, consistent lines of questioning, and established criteria for evaluation are effective tools in determining the best candidate for the job. The Effective Hiring and Interviewing Simulation serves to test the participant's ability to prepare and  more...

Moving Into a Management Role Simulation Moving Into a Management Role: Simulation You work for The Electric Car Company. Recently your boss, Sonya Black, promoted you to Marketing Manager. Your main focus is now on managing the activities of others. You\'ll initially find that some of your coworkers\' expectations of you have changed. Some of your former colleagues will have trouble accepting your promotion, and you will need to  more...

Maximizing Productivity as a Remote Employee Maximizing Productivity as a Remote Employee Telecommuting is a widely adopted work arrangement. Globalization, work-life balance, and even green business or environmental concerns have exponentially increased the number of telecommuters and remote workers. Individuals and employers have a number of things to consider when deciding whether working remotely is possible, necessary, or desired.  more...

Diversity Awareness Simulation Diversity Awareness: Simulation You're employed as an account manager for NGF Integrated Products - a US-based circuit board manufacturer. As a result of expansion into new sales territories, your company has been broadening its workforce, and employee diversity is starting to be addressed more formally. As a participant in the new training initiative, you've been sent to a diversity  more...

Developing Your Reputation of Professionalism with Business Etiquette Developing Your Reputation of Professionalism with Business Etiquette Your reputation often precedes you in any work environment. It can define your creditability, impact your career opportunities, and shape your relationships with your colleagues. Because your reputation is so important, you must proactively build a positive one if you want to succeed in your career. Developing a  more...

Performance Appraisal Essentials 360-Degree Appraisals Performance Appraisal Essentials: 360-Degree Appraisals By gathering information from many different people, a 360-degree appraisal gives a complete portrait of behavior on the job one that looks at people from multiple perspectives. This type of appraisal incorporates feedback from peers, managers, customers, and direct reports, as well as from the appraisee. And when feedback from all  more...

Performance Appraisal Essentials Planning for Appraisals Performance Appraisal Essentials: Planning for Appraisals The key to successful performance appraisals is a clear understanding between manager and employee of what is expected. Chances are if there is no such understanding, the manager will assess performance on the basis of what he or she expects of the employee, and this may be very different from what the employee understood to be the  more...

Performance Appraisal Essentials Conducting Traditional Appraisals Performance Appraisal Essentials: Conducting Traditional Appraisals If you were to poll a group of managers about how comfortable they feel conducting appraisals, you would probably find few saying they feel completely comfortable. Conducting appraisals isn't easy but it's an important part of a manager's job. Regularly appraising your employees' job performance can reinforce outstanding  more...

Oracle Database 11g R2 Managing Databse Resources The Scheduler Oracle Database 11g R2: Managing Databse Resources & The Scheduler Oracle By using the Database Resource Manager, you have more control over the allocation of machine resources than is normally possible through operating system resource management alone. Many tasks in the Oracle environment need job-scheduling capabilities. Using advanced Scheduler features, you can exercise more control  more...

Configuring Access to Resources in Windows 7 Configuring Access to Resources in Windows 7 Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) Computer and network access configuration is a major part of a computer administrator's job role. They make sure authentication and authorization schemes, user control, and file access are properly configured on computers in their networks. This course  more...

Information Security Program Management Introduction Framework Information Security Program Management: Introduction & Framework ISACA Certified Information Security Manager Certified Information Security Manager® As an information security manager, it is your job to make sure that the program for information security management that is put in place is effective, cost-efficient, and most importantly, that it meets the business needs of the  more...

First Time Manager Understanding a Manager s Role First Time Manager: Understanding a Manager's Role Most new managers don't realize how much their new role differs from that of an individual contributor. Often, they have misconceptions about what managing entails, and they may be surprised to learn that the skills and methods required for success as an individual contributor and those needed for success as a manager are very different.  more...

Selecting the Right Candidate Selecting the Right Candidate Selecting the final candidate for a job requires careful attention. Even though you're getting close to the end of the hiring process, you can't simply coast now. You need to manage the decision-making process in a disciplined and intelligent way. It's important to remain objective when assessing candidates, drawing on job-related data, rather than letting  more...

Behavioral Interview Techniques Behavioral Interview Techniques Behavioral-based interviewing is becoming the norm as people realize its effectiveness in predicting what a candidate's behavior and performance are likely to be in the position for which they are interviewing. In behavioral interviews, you ask questions that get the candidates to describe how they handled real situations in the past. This enables you to find  more...

Diversity and You Diversity and You Just as organizations must respond to demographic and social changes that introduce new languages, cultures, values, and attitudes to the workplace, so must you as an individual. To understand and appreciate diversity, you must develop an understanding of yourself and the ways in which you and others view the world. Your ability to use a variety of strategies to effectively  more...

The Importance of Diversity and the Changing Workplace The Importance of Diversity and the Changing Workplace Imagine for a minute that you work in a place where everyone is the same. All of your coworkers are of the same ethnicity, gender, educational background, and socioeconomic standing. You work with a group of people essentially cut from the same cloth, so where will new ideas come from? How will the group have the ability to understand  more...

Managing New Managers Managing New Managers People are the most important part of any organization. Developing tomorrow's organizational leaders requires a continuous commitment by managers and HR professionals to prepare new managers to grow into leadership roles. New managers must be properly oriented and trained when moving to their new positions. But training is an ongoing process, and mentoring is one key  more...

Information Security Governance Overview Information Security Governance: Overview ISACA Certified Information Security Manager Certified Information Security Manager® Information security governance is a major part of the job role of an information security manager. The goal of information security governance is to establish and maintain a framework to provide assurance that information security strategies are aligned with the  more...

Professional Selling in the Knowledge Economy Simulation Professional Selling in the Knowledge Economy: Simulation The "Professional Selling in the Knowledge Economy Simulation" is designed to test your understanding and application of the principles, strategies, and skills that - when integrated into your sales career - will help you reach your personal and professional goals. You are a salesperson for the Paper Docs Company, a leading supplier  more...

Balancing Your Responsibilities Simulation Balancing Your Responsibilities: Simulation Brackens East Seafood, Inc. is a wholesale seafood distributor that's serviced the food industry for over thirty years. Its customers include restaurants, grocery stores, and institutional cafeterias. You're the company's webmaster responsible for maintaining and updating its B2B web site. As a majority of customers now use the site to place  more...

Understanding Organizational Change Understanding Organizational Change Change can be disruptive. A change in your life, whether good or bad, can create a period of uncertainty, stress, and anxiety while you adjust. And change at work is no different. You may question what's going on and feel like you have no control over the situation. But eventually, ideally, you'll see that the change brings a positive result for your own  more...

Sales Communication Techniques Simulation Sales Communication Techniques: Simulation You have recently begun working as a sales representative for Clinical Protocols Software (CPS), Inc. CPS makes utilization review software. Your job is to sell a software product called Procedure Protocols Plus. CPS designed this product for managed care companies to use to evaluate proposed surgeries and make hospital length-of-stay  more...

Organizational Structure Employee Behavior Organizational Structure & Employee Behavior The structure of an organization, including the complexity of the management hierarchy and the nature of the authority and reporting flow, can affect all aspects of employee interaction and overall behavior in the company. The organizational structure is the formal framework for communication and authority, and must be designed in a way that  more...

Campus to Corporate Developing a Professional Image Campus to Corporate: Developing a Professional Image Projecting a professional image is vital to career success. Knowing how to dress is part of it, but there's much more. It's about demonstrating your best qualities through the attitude you bring to your work. And it's about respecting yourself, your job, your organization, and your coworkers. This course explains how you can show  more...

CompTIA Server 2009 Server Functions Network Essentials CompTIA Server 2009: Server Functions & Network Essentials CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 A network may have many servers on it, each playing a unique role. In order for a server to do its job properly, it must have the proper hardware and software installed. A server may be performing a network service, such as DNS or DHCP, serving applications such as e-mail, or  more...

CompTIA Network 2009 Managing Monitoring the Network CompTIA Network 2009: Managing & Monitoring the Network CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 The task of managing and monitoring a network falls to the network administrator. In order to do a thorough job, administrators need to be aware of the processes, procedures, and tools that they can and should use in order to accomplish their goals. Proper management and  more...

Oracle Dabase 11g Tape Vaulting Duplication Tuning Oracle Dabase 11g: Tape Vaulting, Duplication & Tuning Oracle Oracle Secure Backup uses a volume rotation policy to track a backup volume as it moves from its originating location to a storage location and is eventually recycled. This process is known as vaulting. This course covers configuring and using tape vaulting and a tape vaulting environment, viewing tape rotation reports, and  more...

Oracle Database 11g R2 Oracle Scheduler Secure Backup Oracle Database 11g R2: Oracle Scheduler & Secure Backup Oracle Oracle Database 11g Release 2 offers improvements to Oracle Scheduler that increases efficiency and usability. These include allowing users to get specific email notifications about job activities, triggering jobs to automatically execute when the specified file is received, enabling jobs to run on multiple nodes while managing  more...

Oracle Database 11g R2 Backup Recovery Oracle Database 11g R2: Backup & Recovery Oracle Oracle Database 11g Administrator Certified Associate 1Z0-052 Oracle Database 11g: Administration Workshop I Release 2 Preparing for and performing data recovery and completing database backups are expected job duties of an Oracle Database 11g Database Administrator (DBA) to ensure that the database is available for users when they require it.  more...

Rebuilding Trust Rebuilding Trust Trust is an important component in any workplace. When colleagues know they can count on each other, morale and productivity levels tend to increase. But what if trust is betrayed? How will this impact your ability to perform your job effectively? This course will provide key insight into the cost of lost trust including its negative impacts on performance, morale, and  more...

Introduction to Workplace Ethics Introduction to Workplace Ethics Ethics don't just apply to senior executives. While upper management does have a responsibility to set the ethical tone for an organization, employees at every level also have a responsibility to conduct themselves in an ethical manner. This course will prepare you to approach your job with an awareness of the importance of ethics in the work setting and an  more...

Meeting the Needs of Your Experts Meeting the Needs of Your Experts As a manager, you'll often find yourself managing people with knowledge, skills, and expertise you don't have, in areas you're unfamiliar with. The amount of information that managers process on a daily basis requires them to know a little about a lot. However, they have to rely heavily on their experts for the in-depth knowledge needed to meet goals and get  more...

Preparing to Communicate Effectively at the C Level Preparing to Communicate Effectively at the "C" Level Does your job require you to communicate mission-critical data with senior executives? Perhaps you have opportunities to influence executive decision-making, but don't know how best to deliver your message. In order to make the most of your communication with the "C" level, you need to be prepared. This course helps you shape and clarify  more...

Making a Positive Impression in an Internal Interview Making a Positive Impression in an Internal Interview Interviewing for a new job can be stressful. You can easily get caught up in the anxiety of wondering what the interview questions will be, what answers you should give, and how to leave a positive impression. This can get even worse when the interview is for an opportunity in your current organization, as you try to answers questions  more...

Grammar Mechanics Brush-up This is a 4 week refresher in the mechanics of English grammar. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will refresh your skills for college, on the job,  more...

Five Quick Steps to Telecommuting A self-paced ebook of tools to help you start your telework experience. This ebook-based course is designed primarily for corporate employees who would like the flexibility of telecommuting--working at home or other remote location--for several days each week. In five information-packed chapters, this self-paced ebook course helps you plan your telework experience, set up your home office,  more...

Get the Job You Want With A Resume That Sells Create a job-winning resume that sells your talents and skills!  more...

A Foolproof Method for Conduting a Job Search Learn a foolproof method of how to conduct a job search and seize the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. This is one of three possible modules that you can take as self-directed study.  more...

How to Interview Like a Professional Learn the secrets to having a successful interview to get the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is  more...

Getting the Job Offer You Want Learn the how to`s of getting the job offer you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be  more...

Applying Emotional Intelligence in the Workplace Course description -- Having logical intelligence will give you a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach  more...

Learn How to Write the Kind of Cover Letter That Gets Results A highly effective writing approach that increases the chances of getting your resume reviewed. The main objective of this course is to equip you with a proven method and persuasive writing technique that gets results. The course, ?Learn How to Write a Cover Letter That Gets Results? is designed for individuals who want to get a potential employer to take action and give your resume thoughtful  more...

Resume Writing This course demonstrates the process of writing a resume that will result in an interview. Designed for anyone who needs a resume, this course will guide students through the process. An overview of resumes including their use, what potential employers look for and styles will be discussed. Comparisons between the job market and individual goals will be made and applied to the process. A  more...

Certificate in Web Content Creation (Master Classes) A professional certificate in writing and editing web content. The certificate program consists of three Master Classes: (1) Writing Web Content (2) Architecting Web Content (3) Creating Popular Web Genres These three Master Classes prepare you to be a professional web writer or editor, working in a world of intense interactivity, fast feedback, complex content management, and constantly changing  more...

Writing Web Content (Master Class)-Self Directed Write web content that persuades, informs, entertains, inspires, and sells. Is your style electronic? Learn how to make your Web text easy to navigate, easy to understand, and easy to use. This workshop shows how moving text from paper to the screen, or from a conventional Help system to Web customer assistance, demands a new approach. Learn to write the Web way, responding to your visitors with  more...

Introduction to Technical Writing for Industry Explore the rewarding career of a technical communicator in the high-tech industry. If you want to become a technical writer, or if you have just become a technical writer and wonder what the job and the profession may involve, this course will introduce you to an exciting and rewarding career in technical communication. You?ll learn what tasks you will do, how your work fits into the  more...

Intermediate Technical Writing Covers instructions, recommendation reports, headings, lists, notices, highlighting, and tables. This second course, Intermediate Technical Writing, in the technical-writing certificate introduces you to basic page design such as headings, lists, tables, notices, and highlighting. You`ll learn and be expected to use standard design, format, and style for these page-design elements in the  more...

Writers at Work: A Review for Professionals - Part I Covers the most basic aspects of good writing on the job. This is the first of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the most basic aspects of good writing on the job: understanding good  more...

So You Want to be a Technical Writer! A 6-week course will introduce you to technical writing as a career. This 6-week course will introduce you to technical writing as a career. You`ll gain an understanding of what technical writers do, where they work, the skills they need and the tools they use. You`ll learn about job trends and salaries. And you`ll have the opportunity to interact with technical communicators who will be happy to  more...

Expert Certificate Course in Medical Coding Our course is a complete and comprehensive online training process to learn coding. It will take about 4 months to complete. It requires medical terminology. A Medical Terminology Course should be taken first. All necessary materials needed to take this course are included (with the exception of a medical dictionary). This includes the AMA`s CPT (procedure codes), and EasyCoder (ICD codes).  more...

Certified eMarketing Associate Certification (CeMA) A professional marketing certification that demonstrates competency in eMarketing. NOTE: This is not a course. If you need training enroll in either eMarketing 1.1 or Advanced E-Marketing. The CeMA certification is a substantial credential for students as well as professionals who are new to the e-marketing profession. The CeMA certification can be of benefit in employment applications, resumes,  more...

Introduction to Medical Transcription The course is designed to provide an overview of typical medical transcription skills and training aptitude, so that a potential "wanna-be" MT may assess the capability and interest level. It also provides an overview of the industry itself, job opportunities, certification, and other related information. A great lead-in course to the Comprehensive Medical Transcription Training program. The  more...

Comprehensive Medical Transcription Training Our MT Program is a complete and comprehensive online medical transcription course that takes 6 months to complete. All necessary materials needed to take this course are included with the exception of a medical dictionary (required for the course), including foot pedal and its software to operate it (to do the dictation). Please Print Out And Read This Information Carefully Our Medical  more...

Writing User Guides Designed for people who want to focus on writing effective user (how-to) guides. Designed for people who want to enter the technical writing field, this course focuses on writing effective user (how-to) guides and gives an introduction to the job of a user guide writer. Whether writing for the users of a company?s computer system, for cashiers who need to know how to use a scanner, or for owners  more...

Typing Pal--The Best Online Typing Course Quick and easy way to learn keyboard typing! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The  more...

How To Master Time Management This course is designed to show students how to use the tools of Microsoft Outlook 2002 to manage time. It combines the best of the old and new theories of research of time management. Students will be encouraged to understand their time management challenges and adapt the suggestions to fit their management style/needs. The course is designed to show students how to use the tools of Microsoft  more...

Time Management Using Microsoft Outlook 2002 The course is designed to show students how to use Microsoft Outlook 2002 to plan their time. The scope of the course includes understanding time management theory/philosophy, handling stress, developing a system of organization, identifying priorities, creative problem solving, and timing teamwork. The course is designed to show students how to use the tools of Microsoft Outlook 2002, such as  more...

How To Master Personal And Family Course description -- It wasn't so long ago that companies expected employees to give their all to the job and sacrifice their lives in order to get ahead. Now most organizations understand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny  more...

How To Master Personal Career Course description -- Much of one's professional success is a function of personal skills that relate to professional activities, such as interviewing for a new job, balancing work and family, and managing stress. The 10 courses in this bundle develop personal competencies that will support your employees' career aspirations and enhance their effectiveness in their private lives. IMPORTANT NOTE:  more...

Interviewing Job Candidates Course description -- This is a practical course with tools and methods to help you prepare to get the results you want. You will learn how to define exactly what youa ™re looking for in a job candidate, and be given checklists and discussion guides for asking the right questions to get relevant answers. The course addresses the most common legal pitfalls and how to avoid them, as well as  more...

Interviewing Skills for Job Candidates Course description -- Job Candidates will find that this course gives them the A-to-Z of interviewing for a new job. The Strategies and Tips provide specific recommendations for valuable preliminary work, and tools to prepare for the interviewera ™s questions. Key Points will help you promote your best image and create a positive impression. You will learn how to follow up with the  more...

Moving from Trainer to Performance Consultant Course description -- Taking a step up in your career is an exciting time. Now is your chance to help your clients with their overall abilities, not just a few key skills. The move from being a trainer to becoming a performance consultant can be difficult if you aren ™t aware of certain strategies and tips. This course will help you identify the steps to gaining the skills you need while  more...

Organizing Your Workspace Course description -- The stacks, books, and little pieces of paper can seem overwhelming. Disorganization hinders work performance and creates feelings of stress and anxiety. By learning to organize your workspace, you can reach better levels of performance. This course will identify techniques for organizing your work areas, shelves, drawers, and files. It will also give you tips for maintaining  more...

Personal Financial Planning Course description -- Without wise financial planning, the future may not be what most of us hope for, and even the present may be less that comfortable. This course contains the essential principles of planning for both short- and long-term needs and has many tools and references to provide guidance for planning and using personal financial resources. It gives tips and worksheets for setting  more...

Recognizing and Avoiding Burnout Course description -- The Strategies and Tips in this course will give you the tools to assess your own emotional state, locate the stressors in your life, and evaluate your expectations, a major contributor to burnout. You will be given guidelines to identify the various stages of burnout and methods to recognize where you are in the process. The course focuses on giving you practical techniques  more...

Recognizing Employee Performance Course description -- Motivated employees don ™t just happen they are the result of effective leadership. You will learn how to lay the groundwork for successfully recognizing employee performance, and find out how to identify the recognition methods that your organization offers. There are suggestions for powerful non-monetary rewards and ideas on how to use the job as a way to recognize  more...

Time Management Course description -- This course addresses the nuts and bolts of time management tools for setting goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities and time-wasters, along with suggestions for getting rid of them. It provides tips for organizing your materials and your surroundings for more efficiency, and has other practical suggestions  more...

How to Join the Ranks of the Self-Employed in 6 Weeks Learn how to join the ranks of the self-employed by starting and running a business in 6 weeks. This course is designed specifically for individuals who desire to start and run their own business. The purpose is to teach people how to balance home and work (especially for those who start a business out of their home), determine office location, how to look and feel professional, how to setup the  more...

Introduction to ISO 9001:2000 ISO 9000 is increasingly becoming the standard for doing business. Organizations worldwide are implementing ISO 9000 Quality Management Systems. What is ISO 9001:2000 and what does it require? Learn to understand the requirements and apply the standard within an organization. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and  more...

Career Assessment Profile A Trump U Course- Do you know what you are best suited to do? So much of our success depends on matching what we do with what we do best. The Career Profile indicates how your personality can affect your potential. The online assessment can predict your job performance and will point you to the areas you need to work on to increase the likelihood of your success.Students may complete this course  more...

CompTIA Security + This course provides students with information needed to attain the Security+ certification. Security + certificaiton is recognized around the world as the benchmark for foundation-level security professionals. This course prepares students to pass the Security + certificaton exam. The CompTIA Security+ certification tests for security knowledge mastery of an individual with two years on-the-job  more...

Turn Your Life Experience Into College Credit Did you know that your knowledge and life experience may be sufficient to earn you legitimate college credit from an Accredited U.S. College or University? Learn from a Life Experience and Adult Education Expert. This course will teach you how to earn College Credit for what know through a series of 6 dynamic lessons. 90 day access to course content. Work at your own pace. Earn College Credit For  more...

Job-Seekers Workshop: 10 steps to a new beginning Welcome to our Employment Strategies Workshop The Employment Strategies Workshop begins with determining career requirements with a helpful worksheet, then explains how to find potential employers using the Net, networking and the direct approach; shows how to develop, personalize and target a resume (includes samples), write an effective cover letter (includes samples); talks about the best ways  more...

Job Safety Analysis "Ju are zuffering from fear of ze vorkplace," was the analysis while reclined in the dimly lit book-lined office. You will be fixated on our new safety course, Job Safety Analysis. Welcome to Job Safety Analysis "Ju are zuffering from fear of ze vorkplace," was the analysis while reclined in the dimly lit book-lined office. You will be fixated on our new safety course, Job Safety Analysis.  more...

Flash I: Mastering the Tools Produce exciting Web and multimedia presentations with Flash, the industry standard software for animation on the Web. In this intensive course, you will learn how to create the various graphic, button, and movie clip symbols that you will place in your SWF files. You will be taught by an experienced multimedia specialist, teacher, and instructional designer. Comprehensive learning modules will be  more...

Accelerate your Business Growth--Instructor-Led A Trump U Course- Business is dynamic. If you`re not able to adapt and change your competitors will. Only the innovative survive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of  more...

Accelerate your Business Growth--Self-Directed A Trump U Course- Business is dynamic. If you`re not able to adapt and change your competitors will. Only the innovative survive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of  more...

Adobe PhotoShop CS Receive a fundamental understanding of the concepts of Adobe ™s PhotoShop CS by learning basic color correction, touch-up, image manipulation, and document management techniques. Adobe PhotoShop CS From professional graphic design to in-house image management, Photoshop is today?s tool of choice. Learn basic color correction, touch-up, image manipulation, and document management  more...

Adobe PhotoShop CS to CS2 Upgrade If you are making the move from PhotoShop CS to CS2, this course will help you get up to speed quickly. Adobe PhotoShop CS to CS2 Upgrade If you?re making the move to Photoshop CS2, this course is a must have. It will quickly bring you up to speed on what?s new and how to make the best use of new features like Adobe? Bridge, vanishing point, multiple layer control, smart object, image warp, and  more...

Bartending the Easy Way-Online This exceptional online bartending course will prepare you to work as a professional bartender in all types of establishments. Bartending requires so much more than knowing how to put ice in a glass and adding the proper ingredients. This class will prepare you to be a great salesperson, a customer service expert and an honest and valuable employee, skills that will help you succeed throughout  more...

Bartending to the Max-Online This exceptional course is a combination of Bartending the Easy Way and Professional Bar Management. The in-depth lessons will prepare you to work as a professional bartender in all types of establishments. If you are serious about the bar business, this course will also expand your knowledge into the area of management, including inventory, profits and staff issues. This information could lead to  more...

Compensation Training & Certification Program Learn the basics of Compensation and earn a "Fundmentals of Compensation" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our "Compensation Training & Certification Program" course provides the details for establishing, maintaining, and evaluating an effective Compensation Program.  more...

Complete Paralegal Training Program (Self-Paced) A complete and comprehensive paralegal training program, taken entirely online, designed as a 5 to 6 month fast-track course but can be taken at a accelerated pace. This is a industry standard Certificate of Completion program. This state-of-the-art paralegal home training course, through which the student may quickly and easily learn this complex, prestigious and fascinating discipline, was  more...

Doing Business in China In everyday business, it ™s more and more common to meet, hold conference calls, and travel overseas. When you ™re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business India courses will quickly give you the background to confidently reach across any cultural divide. In the  more...

ESL for Business - E-mail Communication In this instructor-led course, students will work on improving their written English skills through doing self-test grammar exercises and writing practice e-mails aimed toward a particular audience (peers, customers, and management). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your  more...

ESL for Business - Letters and Memos In this instructor-led course, students will work on improving their written English skills through doing self-test grammar exercises and writing practice letters and memos aimed toward a particular audience (customers and peers). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling  more...

ESL for Business - Special Documents In this instructor-led course, students will work on improving their written English skills through dong self-test grammar exercises and working on documents they use every day in their job. Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even  more...

Expert Certificate Course in Medical Transcription with Work Placement Program With no medical background necessary, you can learn to transcribe doctor`s dictation into documents with our online training.We offer hours and hours of transcription practice prepared by doctors so youare ready for the working world when you graduate. We employ six MT instructors,train you in an online-friendly manner, and encourage students to interact witheach other in online forums. All course  more...

Expert Purchasing Management Are you a purchasing manager who worries about balancing the many demands of your leadership role? You're not alone. Today's companies are expecting more than ever from their purchasing managers. And today's environment is confronting purchasing managers with more challenges than ever. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from  more...

Front Desk Agent- Instructor Led Participants are guided through the historical context, terminology, telephone techniques, room reservations, check-in and check-out procedures, guest inquiries, complaints, accounting administrative tasks performed by hotel front desk agents. Participants will experience the physical stamina required as a front desk agent multi tasks and trouble shoots each client contact. FAQ How long will it  more...

Oracle 10g OCA The demand for Oracle technical professionals is growing fast. Experienced or new to the profession you need to know what skills make you more attractive to employers. You will have 1 year access to this course but can complete it as quickly as you like to. Oracle 10g OCA The demand for Oracle technical professionals is growing fast. Experienced or new to the profession you need to know what  more...

Phlebotomy Technician Career Training ...andards of practice for these practitioners.Nature of the Job The primary function of a phlebotomy technician is to obtain patient blood specimens by venipuncture or microtechniques. The phlebotomy technician aids in the collection and transportation of other laboratory specimens, and may be involved with patient data entry. A phlebotomy technician also draws blood for transfusions, donations  more...

Professional Bar Management Managing a bar or restaurant can be an overwhelming experience. The physical, emotional and mental demands are extreme. This class will teach you simple ways to handle difficult situations with unhappy customers and employees, the duties of each employee, and key factors which are vital to a successful business. Professional Bar Management Managing a bar or restaurant can be an overwhelming  more...

Professional Bar Management Mastery Level Certification The hospitality industry continues to grow each year, creating a demand for skilled managers. One challenge facing bar and restaurant owners and managers is that most hospitality programs are long-term and expensive. This is due to the wide range of subject material, much of which is never applied in the real world. Thus, too many managers go without any formal training and often find themselves  more...

Recruiting & Hiring Training & Certification Program Learn the basics of recruiting and hiring, as well as earn a "Fundamentals Of Recruiting & Hiring" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our Recruiting & Hiring Training & Certification Program provides details on the steps necessary to legally and effectively recruit and  more...

Senior Professional In Supply Management (SPSM ®) Certification Program Are you tired of not getting enough opportunities, respect, and money out of your purchasing career? Well, guess what? Nothing will change unless you take action towards becoming a world-class purchasing professional. You can earn your purchasing certification in less than 3 months if you devote more than 4 hours per week to this course of study. Accordingly, 2 hours per week will take  more...

Teams Management - Managing Team Conflict This course will teach you how to manage team conflict through understanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team members, team vs. organizational dynamics, and division of tasks and functions. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to  more...

Build Your Own BIZ - How to Hire This course will help you make sound hiring decisions that help you maximize employee retention and return on investment. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your  more...

Doing Business in India In everyday business, it ™s more and more common to meet, hold conference calls, and travel overseas. When you ™re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business In India courses will quickly give you the background to confidently reach across any cultural divide. In  more...

Learn Grammar the Easy Way (Part 1) Designed for people who want to improve their writing by brushing up on the basics of grammar This course is designed for people who want to get a better feel for grammar so that they can strengthen their writing skills. Many times before a person has met you face-to-face, they?ve met you through your words. You may have sent in a cover letter and resume for a job. You may have written a memo  more...

CompTIA A+ 2009 The A+ certification validates the latest skills needed by today ™s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. The A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic  more...

Writing Web Content (Master Class) Write web content that persuades, informs, entertains, inspires, and sells. Is your style electronic? Learn how to make your Web text easy to navigate, easy to understand, and easy to use. This workshop shows how moving text from paper to the screen, or from a conventional Help system to Web customer assistance, demands a new approach. Learn to write the Web way, responding to your visitors with  more...

Microsoft Exam 70-646: PRO: Windows Server 2008, Server Administrator Certification Training Course The 70-646 PRO Windows Server 2008, Server Administrator training course teaches students to how to plan a Windows Server 2008 deployment, plan and implement Windows 2008 Security, plan a server update maintenance schedule, manage application versioning in Windows Server 2008, and troubleshoot hardware, software and network issues. 1 year access is given for this course of study which allows its  more...

Microsoft Exam 70-647: PRO: Windows Server 2008, Enterprise Administrator Certification Training Course The 70-647 PRO Windows Server 2008, Enterprise Administrator training course teaches students to how to design a Windows Server 2008 Network Infrastructure, to design an Active Directory Infrastructure in Windows Server 2008 and to design application infrastructure solutions based on Windows Server 2008 to meet varying business and technical requirements.1 year access is given for this course of  more...

Adobe Illustrator CS4: Advanced With Total Training for Adobe Illustrator CS4: Advanced, you`ll learn all the secrets that illustrators use everyday to create vector artwork faster and more accurately. You`ll discover all the new and exciting features inside of Illustrator CS4 as well as techniques to help you master things such as patterns, clipping paths, and 3D objects. You`ll even learn how to build a Flash ® animation  more...

Time Management The bottom line in many organizations is productivity. If you find yourself overwhelmed, working too many hours, or running behind, you may have room to improve your approach to time management. This course will give you an overview of the top issues related to managing your time effectively at work. You will learn ways to streamline your daily work along with skills that can help you to get more  more...

Work-Life Balance There are a number of historical, societal, and workplace factors that can cause employees to have difficulty maintaining balance in their lives. In this course, you will learn concrete ways to identify areas of imbalance in your work/personal life as well as best practices techniques to achieve more balance in life. As an extra added bonus, when you enroll you will be given up to one year  more...

Increase Productivity in 60 Minutes or Less The Increase Productivity in 60 Minutes or Less Library is a structured program focusing on three areas: Productivity with E-mail, Effective Time Management, and Efficient Meetings. This program works towards increasing productivity and efficiency throughout the workplace in just 60 minutes or less! As an extra added bonus, when you enroll you will be given up to one year access to this course.  more...

Customer Relations Organizations today are competing for consumers, so assuring that customers have a positive experience is a key aspect of any company ™s performance. This course highlights how customer relations relates to the bottom line, gives an overview of some common pitfalls in customer relations, and addresses concrete techniques to use with customers.As a extra added bonus, when you enroll you  more...

Working with Difficult People This course shows you how to identify and to manage a common issue at work - difficult people. You will learn about the people, situations, and interactions that can result in having a difficult time at work. The information presented in this course covers new ways to think about how to deal more effectively with difficult people and situations at work - by changing your thinking and trying some  more...

FMLA: What Supervisors Need to Know Family structure and parental roles have changed a lot over the past fifty years, and so have the laws about when employees can take time for their families. This course gives you an overview of what supervisors need to know about the Federal Family Medical Leave Act (FMLA) including how it affects organizations as well as how to implement it. You will gain valuable information on qualifying  more...

EEOC & ADA: What Supervisors Need to Know Discrimination is an issue that has profound ethical, legal, and personal implications for any organization. This course discusses the types of employment discrimination including Title VII of the Civil Rights Act, Equal Pay discrimination, Age discrimination and the provisions of the Americans with Disabilities Act (ADA). Armed with this information, you will be better able to identify and to  more...

FLSA: What Supervisors Need to Know Compensation for the work you do is very likely to be a key part of what takes you to the office each day. This course gives you a basic overview of the Fair Labor Standards Act (FLSA), which sets standards for the basic minimum wage and overtime pay. The FLSA affects most private and public employment settings, and requires employers to pay covered employees who are not otherwise exempt at least  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business Medical transcriptionists are vital members of the professional healthcare team. Medical transcriptionists transcribe medical reports to document patients` medical care and condition. Most medical reports are transcribed from audio files recorded by the physician, but a growing number of medical reports are first compiled by speech recognition technology, then edited and corrected by medical  more...

Portfolio to Interview: Landing a Job as a Technical Writer In this course we will look at the preparatory stages creating a portfolio and resume and the final stage of interviewing. With this preparation you will be in the best possible position to use any opportunity that comes your way to get a job as a technical writer. Portfolio to Interview is authored by a 25 year veteran of the technical writing field, with experience in hiring as well as seeking  more...

Valuing Diversity in the Workplace In today ™s increasingly diverse workplace, recognizing and valuing diversity has never been more important for an organization ™s success. The differences and similarities that we experience. The key to valuing differences is to be appropriate about recognizing them so that they don ™t hold us back from performing at the highest level possible. In this course, you will learn  more...

Effective Communication in the Workplace This course gives an overview of verbal and nonverbal communication at work. You will learn about how communication works, how it can break down, and how you can improve the likelihood that you can be more effective in your interactions at work. A key aspect of this course is the use of interactive exercises that involve learning more about active listening and explaining yourself effectively at  more...

Job Hazard Analysis This one-hour course is intended to provide information that will help improve the quality of work environments, improve absenteeism, help maintain a healthier workforce, reduce injury and illness rates, and make workers feel good about their work. This course was specifically designed for supervisors and managers to help enhance existing techniques in Job Hazard Analysis. The content in this  more...

Pricing and Profitability for Product Managers A crucial aspect of a product manager's job is deciding what price to charge for a given product. It's equally important to understand that pricing decisions do not happen in a vacuum; the product manager will be held accountable for the success of the products he prices. Clearly, it's important for the product manager to understand the financial implications of his decisions. In this course,  more...

Screening Applicants You've done your homework. You understand the importance of effective hiring, you've considered all of your hiring options, and you've effectively marketed the job opportunities in your organization using a behavioral-based job description. Applicants are pouring in. What do you do next? You must become skilled at screening applicants so that you can narrow the field to the group of individuals  more...

Conducting the Behavioral-based Interview Interviewing is no longer a process of interrogation. In fact, the previously held view that an interview is an opportunity for an interviewee to "sell" himself is under considerable challenge. What's taking the place of the traditional interview? The behavioral-based interview. The behavioral-based interview differs significantly from traditional interviewing styles because it focuses on the  more...

What to Consider When Hiring Recruitment is a complex and important activity for a manager. Effective hiring requires effective preparation. The recruitment process must be fair and safe, and there is plenty of legislation to trip up the unwary manager. Getting any part of this wrong is expensive, time consuming, and damaging to the good name of the company. This course will give you a brief overview of the major  more...

Managing Contingent Workers Contingent workers (on-call workers, independent contractors, workers provided by contract firms, and temporary help agency workers) are different than permanent employees in their expectations, roles, commitments and legal status. That means you need to manage them differently than you do full-time, core employees. This course will examine various aspects of successfully managing contingent  more...

Attracting Motivating and Retaining Technical Professionals If you're having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining  more...

Models for Managing Technical Professionals Because technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of  more...

Problem Performance Prevention Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first  more...

Creating a Marketing Campaign Your marketing plan has been approved Now you need to get the job done. How you execute your plan is as crucial as the plan itself. In this course, you'll learn about tactical marketing tools needed to put your plan into gear and create your marketing mix. These include branding, packaging, promotions, publicity, advertising and merchandising.  more...

Marketing Management So, now you're a marketing manager. What are the expectations you and others have of this position? What skills do you need? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through  more...

Views on Organizational Change The way that you respond to your new job role, new responsibilities, or fresh procedures is unique to you. The way that you react to change is intensely personal. But, to a large extent, organizations change in predictable ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns. Being able to think of yourself as part of  more...

Implementing a Succession Plan Simulation Ulema Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema Inc., produces single and multi-client studies on fast moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order  more...

Avoiding Problem Performance Simulation You're the head writer for The Jackie Lewis Show, a TV talk show on a basic cable channel. The six other writers for the show report to you. Recently, one of these writers resigned, so you need to hire a replacement. You will need to avoid hiring a problem performer by selecting the right person. Once you select that person, you'll need to communicate job requirements and provide resources in  more...

IT Challenges Present and Future With every improvement in information technology comes new challenge. Whether trying to upgrade systems, enhance e-commerce opportunities, or simply make projects more successful, your job as IT manager is to avoid the pitfalls inherent in each task. Meanwhile, new and demanding responsibilities are on the horizon for governance, cybersecurity, and incident response, fields that are still under  more...

Deploying Vista using BDD 2007 Business Desktop Deployment (BDD) 2007 provides a flexible framework for deploying Windows Vista and Office 2007 in organizations of varying sizes. The BDD 2007 introduces the new Deployment Workbench, which enables administrators to build and manage multiple OS configurations, define network deployment points, inject drivers, attach language packs, and chain applications. This course demonstrates  more...

Oracle Database 11g Intelligent Infrastructure Enhancements Identify how to to monitor performance, automate maintenance, calibrate and manage resources, and streamline job scheduling using Oracle Database 11g's intelligent infrastructure enhancements.  more...

Increasing Emotional Intelligence In today's workplace, you need to have both the intellectual skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by  more...

Inbound Call Centers People Management Inbound call centers are often the only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to  more...

The Customer Service Agent in Action There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the  more...

Professional Skills for Customer Service Agents As a customer service agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering  more...

Technical Support Agent Survival Skills Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills.  more...

CompTIA Server 2005 Troubleshooting Disaster Recovery This course covers general information about troubleshooting techniques and the disaster recovery process. This course is divided into two units, Troubleshooting and Disaster Recovery. The Troubleshooting unit covers troubleshooting and problem solving techniques, shutdown options, and bottlenecks. The Disaster Recovery unit covers disaster recovery planning, fault tolerance, and backup and  more...

NetWare 5 Administration - Part 2 C ourse Overview This course is the second in a five-part series on Novell NetWare 5 Administration. This course covers Novell Distributed Print Services (NDPS) and managing the file system. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Set up and configure network printing  more...

NetWare 5 Advanced Administration - Part 3 C ourse Overview This is the third course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design, configure and administer a complex NetWare 5 network. This course will help participants learn Novell Network Backup and Restoration procedures, and how to use Domain Name System (DNS)/Dynamic Host Configuration  more...

Oracle Database 10g Administration Workshop II Part 4 This course will teach learners to configure an Oracle database for multilingual applications and distributed database access. Learners will learn how to use various database technologies, such as Resource Manager, the Scheduler, and materialized views. Learn To: Identify features of Automatic Storage Management (ASM). Identify features of Automatic Storage Management (ASM)  more...

SQL Server 7 0 System Administration - Part 4 Course Overview This is the fourth course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. L earn To: Automate SQL Server 7.0 administrative tasks. Identify and use the SQL Server 7.0 tools for transferring and transforming data. Identify and use the tools for monitoring and  more...

IIS 4 0 Creating Configuring a Web Server - Part 3 Course Overview This is the third course in a four part series that will provide students with the knowledge to support the various features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Create and interpret  more...

NetWare 5 Administration - Part 2 Course Overview This course is the second in a five-part series on Novell NetWare 5 Administration. This course covers Novell Distributed Print Services (NDPS) and managing the file system. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Set up and configure network printing services  more...

NetWare 5 Advanced Administration - Part 3 Course Overview This is the third course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design, configure and administer a complex NetWare 5 network. This course will help participants learn Novell Network Backup and Restoration procedures, and how to use Domain Name System (DNS)/Dynamic Host Configuration Protocol  more...

Quality Management Business Process Improvement Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.  more...

A 2003 Hardware Part 1 Devices System Components This course introduces basic hardware components and what's inside the computer case. Participants learn about memory and storage devices. Input and output devices and portable computer technology are also covered. Finally, the learner is introduced to system resource settings. Learn To To identify functions of a computer. To  more...

Complete A 2003 Curriculum This A+ curriculum introduces basic hardware components and teaches about SCSCI devices and how to configure Bus Architecture. It delves into the concepts of memory modules, mainboards, and bus architecture and presents students with both theoretical and practical instruction on the fundamentals of major Operating Systems. The curriculum presents instruction on system interfaces and the underlying  more...

NetWare 5 0 User Fundamentals Course Overview This course is intended to enable business professionals and end users to understand and use the fundamental capabilities of Novell NetWare and perform basic procedures on the network. L earn To: Identify the definitions of different components of a network, the topologies in which the components are arranged and how NetWare 5.0 services provide the basic  more...

CompTIA Server 2005 Server Maintenance Security This course covers general information about securing the server room environment and troubleshooting. This course is divided into three units: Physical Housekeeping, Security, and Problem Determination and Troubleshooting. The Physical Housekeeping unit covers basics of maintaining server rooms. The Security unit covers securing the environment and recognizing environmental issues. The last unit  more...

Oracle8i Performance Tuning Architecture Strategy Course Overview This course is the first in a three-part Oracle8i Performance Tuning series. This interactive course will introduce participants to tools and techniques used to improve the performance of the Oracle8i server. Participants will be introduced to files and events that support the tuning process. In addition, students will learn considerations for tuning applications. Finally,  more...

International Business Essentials Conducting Business in Europe International Business Essentials: Conducting Business in Europe offers students an understanding of how to conduct business successfully in Germany, France, and Great Britain. The program covers historical, political, and religious characteristics of these countries, how to negotiate successfully in Europe, how to successfully communicate, and how to conduct effective meetings and presentations  more...

Windows 2000 Administration--Part 2 Groups Resource Mgmt Course Overview This course provides the student with the knowledge necessary to use groups to organize user accounts. It also provides students with the knowledge and skills necessary to administer file and printer resources. L earn To: Use Groups to Organize User Accounts. Administer File Resources. Administer Print Resources. C ontent Emphasis Skills-Based A udience  more...

Windows 2000 Administration--Part 2 Groups Resource Mgmt Course Overview This course provides the student with the knowledge necessary to use groups to organize user accounts. It also provides students with the knowledge and skills necessary to administer file and printer resources. L earn To: Use Groups to Organize User Accounts. Administer File Resources. Administer Print Resources. C ontent Emphasis Skills-Based A udience  more...

Oracle Database 10g New Features for Administrators Part 1 Oracle Database 10g is the first database designed for enterprise grid computing. It is the most flexible and cost-effective way to manage enterprise information. This course covers the new features of Oracle Database 10g that are applicable to database administration. The features include Manageability concepts, Grid computing, enhanced installation features, configuration and performance  more...

UNIX--Part 2 Advanced Topics for Users Course Overview The second course in the UNIX curriculum teaches end users a little about how UNIX works and handles resources. It shows how UNIX can be best used by advanced users in a UNIX-based enterprise. This course can even act as a starting primer for users interested in becoming administrators. L earn To: Identify the hardware requirements for a UNIX system. Identify the  more...

Oracle Database 10g New Features for Administrators Part 3 Oracle Database 10g is the first database designed for enterprise grid computing. It is the most flexible and cost-effective way to manage enterprise information. This course covers new features of Resource Manager, job Scheduler, tablespace monitoring, shrinking segments, and partitioning enhancements. Learn To: Identify features of Resource Manager in Oracle Database 10g.  more...

IBM DB2 Universal Database V6 1--Fundamentals Course Overview This course will provide both database administrators and application developers with the broad foundation skills and knowledge needed to be successful with IBM DB2 Universal Database (UDB) V6.1 in a UNIX, Windows, or OS/2 environment. This course will teach students the basic concepts of DB2 UDB V6.1, creating and accessing database objects, basic Structured Query Language  more...

IBM DB2 Universal Database V6 1--Fundamentals Course Overview This course will provide both database administrators and application developers with the broad foundation skills and knowledge needed to be successful with IBM DB2 Universal Database (UDB) V6.1 in a UNIX, Windows, or OS/2 environment. This course will teach students the basic concepts of DB2 UDB V6.1, creating and accessing database objects, basic Structured Query Language  more...

IBM AIX--Part 2 Network Administration Course Overview This course covers all the UNIX implementation tracks aimed at a system administrator and the following job roles, Application Developer, Technical Manager, System Analyst, System Administrator, Software Engineer, Database Administrator, Help Desk/Support, End User. L earn To: Identify the features of the print queue process on AIX. Identify the command-line interface  more...

HP-UX--Part 1 Basic Administration Course Overview The first course in the HP/UX implementation track covers basic user and system administration in the HP/UX environment. It focuses on the common skills that an administrator will perform and how they are handled in this flavor of Unix. L earn To: Identify the features of HP-UX versions 10 and 11. Identify the function of the HP-UX system administrator. Identify the  more...

HP-UX--Part 2 Network Administration Course Overview In this course, you will learn about printers and terminals in a HP-UX system. You will also learn about network connections and services. L earn To: Identify the capabilities of printers in HP-UX. Add a local printer by using System Administration Manager (SAM). Identify the procedure to manage print queue jobs by using System Administration Manager (SAM).  more...

Office XP-New Features Curriculum Course Overview This curriculum provides a general overview of new productivity and information handling tools. It concentrates on new features within Microsoft Word, Excel and PowerPoint, and Microsoft Office XP software. Additionally, there is an emphasis on database, e-mail, and Internet software. This curriculum consists of two Skill Builder courses: Course 74010 Microsoft Office XP - New  more...

Office XP New Features Part 1 Overview Word Excel PowerPoint Course Overview The is the first course in a two part series which begins with a general overview of new productivity and information handling tools. It then concentrates on new features within Microsoft Word, Excel and PowerPoint. Learn To • Identify the features of speech recognition in Office XP. • Identify the features of handwriting recognition in Office XP. •  more...

Access XP Fundamentals Course Overview This course presents the learner with the fundamentals of Microsoft Access 2002. This course guides the learner through the basics of Access databases and covers topics such as creating and modifying databases, and establishing relationships between tables. Learn To • Identify advantages of a relational database. • Identify the basics of a relational database.  more...

XML Building XML-Based Web Applications Part 1 Course Overview This is the first course in a five part series that presents the learner with a broad overview of XML before moving onto a detailed treatment of each aspect of XML in the subsequent courses within the curriculum. It aims to present XML within the context of its use as a solution to information processing challenges and its uses within commercial and business environments. This  more...

XML Building XML-Based Web Applications Part 1 Course Overview This is the first course in a five part series that presents the learner with a broad overview of XML before moving onto a detailed treatment of each aspect of XML in the subsequent courses within the curriculum. It aims to present XML within the context of its use as a solution to information processing challenges and its uses within commercial and business environments. This  more...

XML Building XML-Based Web Applications Part 2 Course Overview This is the second course in a five part series that presents an introduction to the treatment of validation technologies within XML. DTDs are covered, presenting detail on DTD elements and attributes and entities. XML Schemas are then introduced, emphasizing the advantages of schemas over DTDs and then covering data types and namespaces within XML Schemas. The course then  more...

XML Building XML-Based Web Applications Part 2 Course Overview This is the second course in a five part series that presents an introduction to the treatment of validation technologies within XML. DTDs are covered, presenting detail on DTD elements and attributes and entities. XML Schemas are then introduced, emphasizing the advantages of schemas over DTDs and then covering data types and namespaces within XML Schemas. The course then  more...

XML Building XML-Based Web Applications Part 3 Course Overview This is the third course in a five part series that presents a detailed treatment of Styling within XML, concentrating on XSL. The evolution from CSS to XSL is covered in detail. XSL transformation mechanisms are dealt with, along with linking technologies, XML filtering and sorting, language constructs and creating new XML elements, and a coverage of XSLT. The course then  more...

ISA Server 2000 Part 2 Enterprise Deployment Considerations Course Overview This is the second course in a two part series that presents students with both theoretical and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course covers server security, configuring packet filtering and IP routing, and configuring application filters and server  more...

Career Development Excelling in Your Career Career Development: Excelling in Your Career offers the student an overview of how to excel at work, market personal skills, and stay competitive in his or her career. The program covers in detail the guidelines to maintain productivity, steps to develop self-discipline, steps to develop an effective professional image, the advantages and disadvantages of self-study and formal education, and the  more...

Oracle9i Performance Tuning Architecture Strategy In this course, you are introduced to the strategies and techniques used for tuning the Oracle9i server. Learn To: o Match the tuning goals with the appropriate job role. o Identify common tuning problems that directly affect database performance. o Identify appropriate tuning goals. o Identify key information recorded by the alert log. o Identify the parameters that control the  more...

SAP R 3 PP Production Order The course SAP R/3 PP: Production Order Processing provides an understanding of the production order processing within SAP R/3 MRP (Material Requirement Planning). It takes the learner through a whole production process and focuses on specific subjects of the process within each lesson. The learner will understand the interface between MRP and the production activity control. The course covers an  more...

SAP R 3 PP Prod Order Processing Capacity Planning The course SAP R/3 PP: Production Order Processing and Capacity Planning provides an understanding of the production order processing within SAP R/3 MRP (Material Requirement Planning). It takes the learner through a whole production process and focuses on specific subjects of the process within each lesson. The course covers the whole range of Production Order, from creation to execution as well  more...

MS Win XP Install Admin Part 4 Remote Mobile Computing This is the fourth course in a five part series in the Microsoft Windows XP Installation and Administration curriculum. It covers how to configure inbound and outbound connections and authentication protocols for Microsoft Windows XP Professional. It discusses how to configure and use Remote Desktop. Topics teaching how to configure and support Microsoft Windows XP Professional for mobile  more...

Windows 2000 Network Mgt Part 2 Resources Web Services This is the second course in a five part series that teaches shared network resources, including shared printers and shared folders. The course covers how to publish resources, configure permissions, and configure disk quotas. This course also teaches about Internet Information Services (IIS) configuration, including virtual directories, virtual servers, and configuring authentication for Web  more...

A 2003 Part 2 Install Troubleshooting This course teaches about SCSCI devices and how to configure Bus Architecture. Participants learn about internal and peripheral device installation and upgrade. Finally, guidelines for problem isolation, diagnostics and troubleshooting are taught. Learn To To identify the components required for Plug and Play (PnP) technology to work. To  more...

A 2003 Part 3 Printers Networks Protocols This course delves into the concepts of memory modules, mainboards, and bus architecture. Printer hardware and how to troubleshoot printers is covered. Participants learn about basic network technology and network media, including cables and connectors. The technologies and protocols used for wireless and Internet connectivity are also taught. Learn To To match  more...

CompTIA Server 2005 Storage Arrays Install Planning This course covers general knowledge about technologies such as Fiber Channel and RAID. The course also covers pre-installation activities for installing a server or network. This course is divided into three units: Fiber Channel Fundamentals, RAID, and Installation Planning. The Fiber Channel Fundamentals unit introduces learners to the Fiber Channel technology and covers Fiber Channel hardware  more...

CompTIA Server 2005 Hardware Operating System Install This course covers general information about installing hardware devices and configuring servers. This course is divided into two units, Hardware Installation and Configuration of Servers. The Hardware Installation unit covers best practices of hardware installation and server management. The Configuration of Servers unit covers hardware configuration, installation, and network configuration.  more...

CompTIA Server 2005 Upgrading Processors Storage Devices This course teaches the general aspects of upgrading servers. The course is divided into two units, Service Tools and Processors and Storage Devices. The Service Tools unit introduces the general tools that help the administrator learn about the health of the servers. In the Processors and Storage Devices unit, the key aspects involved in upgrading processors and different types of hard drives are  more...

CompTIA Server 2005 Monitoring Server Performance This course covers the basics and best practices for upgrading various types of hardware. This course is divided into three units: Basic Upgrades, Peripheral Upgrades and System Resources, and Performance Monitoring. The Basic Upgrades unit covers memory types, memory modules, and memory installation and upgrade. The Peripheral Upgrades and System Resources unit covers network cards, peripheral  more...

Organizational Skills Managing Information In Organizational Skills: Managing Information, managers and employees learn how to assimilate and make the best use of the stream of information that flows through their work environment on a daily basis. They explore ways to process, retain, prioritize, and preserve messages and data that are key to their productivity and effectiveness. Learn To Appropriately  more...

Stress Management Fundamentals for Managers In Stress Management: Fundamentals for Managers, you will learn to recognize the importance of managing your own stress and addressing stress-inducing factors in the organization. You will also learn to recognize the causes and symptoms of employee stress as well as strategies to reduce workplace stressors and to support employees who are under stress. Armed with proven techniques for addressing  more...

Stress Management Fundamentals for Employees In Stress Management: Fundamentals for Employees, you will learn to recognize the warning signs of excessive stress and how to identify personal, social, and professional sources of stress. You will also learn proven techniques for combating stress, allowing you to take appropriate action to reduce its presence in your life. Learn To: Develop a basic understanding of stress and the  more...

Creativity Innovation Thinking Creatively In Creativity and Innovation: Thinking Creatively, you will learn to meet the demands of creative thinking in the workplace. This program will help you develop your creative thinking skills and allow you to practice using the creative thinking process. Learn To Identify the stages of the creative process. Recognize techniques that will  more...

Visual Basic NET-Windows Development Curriculum The Microsoft Visual Basic .NET-Windows Development Curriculum introduces students to Microsoft.NET Framework Windows Forms and controls.It describes the various options for building your own controls and explains how to expand the functionality of existing controls. The student is taught how to use .NET and COM components of the Windows Forms application, and how to use the Reporting and Printing  more...

Visual Basic NET-Windows Development Part 1 This course introduces the student to Microsoft .NET Framework Windows Forms and controls. It explains how to create and populate base forms and inherited forms by using Microsoft Visual Studio .NET. It also covers organizing controls on a form and creating Multiple Document Interfaces (MDI). Further more it explains how to code for event procedures associated with different controls. The course  more...

Visual Basic NET-Windows Development Part 2 This Course describes the various options for building your own controls. It explains how to extend the functionality of existing Windows Forms control, combine multiple existing controls into a composite control, and build a new custom control. It also covers how to add design-time attributes and licensing support to a control. Learn To: o To identify features of extended controls. o To  more...

Visual Basic NET-Windows Development Part 5 The Debugging and Deploying Windows Forms Applications sections in this course explains assemblies and the use of strong-named assemblies and the Global Assembly Cache (GAC) in the .NET Framework. It also covers how to configure and deploy your Windows Forms applications. The Securing Windows Forms Applications section explains how to use the security features in the .NET Framework in Windows  more...

CCNT Basic Telecommunications v6 0 Part 1 The goal of this course is to present the learner with the fundamentals of telecommunications and to give a comprehensive introduction to analog and digital concepts. The course covers the history of telecommunications and looks at the structure of business systems (including station sets, PBX, key and hybrid systems, ISDN and broadband), CPE, and services (dedicated and switched). The course then  more...

CCNT Basic Telecommunications v6 0 Part 2 This course focuses on transmission networks, switching, and signaling. The course begins with an overview of transmission networks, looking at current structures, cellular, Internet, and the various transmission media. It then covers signaling, looking at the various signaling types and processes. The final area of concentration is switching, covering, for example, analog and digital, time- and  more...

Sexual Harassment Preventing Sexual Harassment Claims Sexual Harassment: Preventing Sexual Harassment Claims offers the student an overview of how sexual harassment affects companies and how they can be legally responsible for incidents of sexual harassment. The program details how to create a sexual harassment policy, what criteria should be included in an effective policy, and how to implement the policy. In addition, the program teaches the  more...

Interviewing Skills Preparing for an Interview In Interviewing Skills - Preparing for an Interview, you will learn specific information and practices that will help you find and hire the right candidate for your team, including steps you can take to prepare for interviews and the types of questions you should ask when meeting with candidates. You will also learn about different types and uses of interviews, as well as special considerations  more...

Recruiting Retention Staffing Your Organization Recruiting and Retention: Staffing Your Organization offers the student an overview the benefits of forecasting human resource needs and using a job analysis to create a thorough job description. The program emphasizes the importance of the job description as a tool for the employment process that can help determine how a company identifies candidates, decides on a job source, and advertises job  more...

Recruiting Retention Internet Recruiting Recruiting and Retention: Internet Recruiting offers the student an overview of the benefits and uses of Internet recruiting. The program explains the process for preparing to use the Internet and covers steps for developing an Internet search strategy. Learn To List ways to identify whether Internet recruiting is right for your organization.  more...

Recruiting Retention Keeping Your Good Employees Recruiting and Retention: Keeping Your Good Employees offers the student an overview of organizational facets that affect employee retention. The program explains the process for leading employees through orientation. The program also covers steps for conducting feedback sessions and coaching. Learn To Identify organizational facets that affect employee retention.  more...

Exit Interviewing Skills The Termination Process Exit Interviewing: The Termination Process covers how to monitor and guide your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a  more...

Human Resource Law Management s Role Human Resource Law: Management's Role provides a general overview of law affecting the workplace. These legal issues include wrongful discharge, wage and hour laws, and anti-discrimination statutes. In addition, this program provides ways employers can minimize employee complaints, and methods employers can use to handle, document, and seek legal counsel for claims. Learn To  more...

Human Resource Law Americans With Disabilities Act Human Resource Law: Americans with Disabilities Act provides in depth information about the Americans with Disabilities Act. This program instructs employers on the specifics of the law, and the complications involved in determining which employees qualify for ADA protection. In addition, this program provides defenses to discrimination claims, an explanation of reasonable accommodation and undue  more...

Human Resource Law Family Medical Leave Act In Human Resource Law: Family and Medical Leave Act, you will learn the provisions of the Family and Medical Leave Act (FMLA), and how to administer FMLA leave. You will learn which events qualify an employee for FMLA leave and the actions employers should avoid taking when protecting an employee's rights to FMLA leave. In addition, you will learn job restoration rules, how the FMLA is enforced,  more...

Leadership Development Motivation In Leadership Development: Motivation, you will develop the skills needed to enhance employee and team motivation. Throughout the simulations, you will be provided with the opportunity to overcome motivation problems and encourage employees who are facing various obstacles Learn To Identify the factors that can lead to low motivation.  more...

Managerial Leadership Creating a Vision Managerial Leadership: Creating a Vision provides students an overview of organizational leadership and its role in guiding the organization toward vision fulfillment. The program highlights questions to ask when defining an organization's vision, basic steps to complete when drafting a vision statement, and guidelines for communicating the vision. In addition, this program provides steps for  more...

Employee Performance Providing Feedback Employee Performance: Providing Feedback helps managers and employees develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. Learn To Use proven processes for giving  more...

Essentials of Management Creating a Positive Workplace In Essentials of Management: Creating a Positive Workplace, students learn techniques for encouraging positive behavior on the job, as well as the best methods for addressing negative attitudes. In addition, students learn how to apply guidelines for creating a fun atmosphere throughout their office, department, or division. Learn To Understand why positive  more...

Essentials of Management Maintaining a Productive Workplace In Essentials of Management: Maintaining a Productive Workforce, students learn various ways to improve a job process, to provide support to help employees stay productive, to offer employees feedback, and to apply strategies for improving productivity. In addition, managers learn how to help employees overcome three main productivity problems encountered in the workplace. Learn To  more...

Correcting Performance Problems Addressing Performance Problems In Correcting Performance Problems: Addressing Performance Problems, you will learn a process for conducting effective feedback sessions with employees who have a performance problems. You will also learn guidelines for explaining to employees the impact of their problem behavior. In addition, you will learn the correct way to address negative employee responses, as well as how to respond when to  more...

Managing Performance Establishing a Peformance Plan In Managing Performance: Establishing a Performance Plan, you will learn the process for managing performance, how to conduct a performance planning meeting, and how to document the performance plan. In addition, you will learn how to provide positive and constructive feedback, as well as how to coach your employees throughout the appraisal period. Learn To  more...

Managing Performance Overcoming Performance Appraisal Challenges In Managing Performance: Overcoming Performance Appraisal Challenges, you will learn how to encourage regular communication, how to conduct a status meeting, and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition, you will learn about the laws governing the appraisal process, so you  more...

Coaching Applying the Coaching Process In Coaching: Applying the Coaching Process, you will learn how to establish coaching objectives, identify the best opportunities to coach, and communicate your goals and expectations to your employees in a clear and effective manner. You will also learn how to differentiate between performance goals and long-term goals, implement an appropriate reward system, and monitor your employees'  more...

Operations Management Operations Components Operations Management: Operations Components offers the student an overview of seven components of operations management. The program defines each of the components and introduces the student to the responsibilities of an operations manager. In addition, the program offers examples of how each component is applied to a company a a s operations. Learn To Select  more...

Managing High Performers Creating a Retention Strategy Managing High Performers: Creating a Retention Strategy asks what a company needs to do to attract and then retain high performers. It assists learners in developing an effective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent. Learn To The importance of training  more...

Managing High Performers Defining Finding High Performers Managing High Performers: Defining and Finding High Performers, helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers. Learn To  more...

Managing High Performers Implementing Recognition Programs Managing High Performers: Implementing Recognition Programs, takes the learner through the importance of developing effective recognition programs which will ensure the retention of your company a a s high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each.  more...

Organizational Crisis Mgmt Anticipating Planning for Crises This course defines and examines what is meant by Organizational Crisis Management, noting the special need for crisis management in today a a s world. The vital importance to an organization of having a crisis management plan in place is emphasized. The course then covers planning for crises, for example, how to assess your organization's level of preparation and how to forecast potential  more...