Online John eLearning Training

Quality Management The Quality Management Process ... In this simulation, you will meet with John Cunningham, Icon a a s Quality Management Director, to go over some of the fundamentals of quality management. John will give you scenarios that cover a wide range of quality management issues, ranging from daily quality management to variation in processes, so be prepared to demonstrate your knowledge. Unit 2: The Costs of more...

Managing Business Risk Risk Assessment Control ...re a risk manager for Icon Industries. You will meet with John Cunningham, Chief Risk Officer. Recently, members of Operations Management have submitted a proposal to build new warehouse. The warehouse, which is to be located in Florida near the coast, is scheduled to be built in six months. Before groundwork can begin, the project proposal needs to be approved by John Cunningham. Through a more...

Self Development Increasing Your Assertiveness ... In this simulation, you will meet with John Cunningham, one of Icon's Human Resources Assistants, to discuss enhancing your self-esteem. Through your questions and John's answers, you will learn how self-esteem affects your ability to be assertive, the effects of self-fulfilling prophecies, and how to enhance your self-esteem. Unit 3: Managing Conflict and Emotions (0.5 - 1 more...

Business Travel Safety International Travel ...mulation Overview: In this simulation, you will meet with John Jefferson to discuss international travel safety. Known throughout the office as a fervent advocate of travel safety, John has traveled extensively for Icon and is prepared to discuss safety details pertaining to international air and ground transportation. Through this discussion, you will gain a better understanding of how to take more...

Business Accounting Accounting for Assets Business Accounting: Accounting for Assets offers the student an overview of the types of assets an organization may encounter, as well as how to manage those assets. The program details the characteristics of current assets, long-term assets, intangible assets, and natural resources. Learn To • Classify assets as current or noncurrent. • more...

Budgeting Creating Analyzing a Budget Budgeting: Creating and Analyzing a Budget gives the student an overview of the purpose of budgeting, the types of budgets, and the elements of a successful budget. The program includes a process for creating a budget, ways to analyze and compare budgets, and important guidelines to apply during the budgeting process. Learn To List the five purposes of budgeting. List the various types more...

Budgeting Capital Budgeting Budgeting: Capital Budgeting gives the student an overview of capital budgeting basics, methods for discounting cash flows, and how discount rates are determined. This program includes a process for assembling a capital budget and one for justifying a capital budget. Additionally, the program outlines how capital budgets are evaluated and approved. Learn To more...

Emotional Intelligence Emotional Intelligence for Executives Emotional Intelligence: Emotional Intelligence for Executives gives the student an overview of emotions, explains the use of Emotional Intelligence from a leadership perspective, and provides a process for applying Emotional Intelligence in everyday interactions with employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, and more...

Communicating w Difficult People Working with Difficult Employees ... In this simulation, you will be meeting with John Laforge, one of your employees in the Accounting Department. John's work has been inconsistent lately, and he often seems indifferent to the work he is assigned. His co-workers have been noticing his apathy, and a comment from one of them recently caused John to lose his temper. As John's supervisor, you must discuss the situation more...

Workplace Aggression Defusing Aggressive Situations ...Dean Kramer, Icon's Director of Information Services, and John Cunningham, one of Icon's Human Resources Assistants. You called this meeting because of several complaints you have received about Dean's erratic and disrespectful behavior. Yesterday, Kimberly Coss, one of Dean's employees, came to you and said she was verbally attacked by Dean after attempting to answer one of his questions. more...

Exit Interviewing Skills Conducting an Exit Interview ... In this simulation, you will meet with John Cunningham, Icon's Director of Human Resources, to discuss effective tools for analyzing the results of exit interviews. James will ask you a series of questions designed to test your knowledge of the various uses of descriptive statistics, as well as how they can effectively be used to benefit the company. Unit 3: Reporting Exit more...

Human Resource Law Management s Role ... In this simulation, you will meet with John Kass, the Senior Human Resources and Development Manager. You are interviewing for an HR position with Icon. Mr. Kass will ask you a series of questions and assess your knowledge of Human Resources law. If you answer his questions correctly, you will be well on your way to a position at Icon. Unit 2: Rightful Discharge (0.5 - 1 more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback ... In this simulation, you will meet with John Cunningham, the Director of Human Resources in Icon a a s San Francisco Computing Hardware and Software Division. As a Human Resources Manager, you are in charge of implementing a 360-degree feedback program, and John wants to make sure you have correctly planned how to enhance the use of the feedback at the end of the program. more...

Women in Leadership Developing a Leadership Path In Women In Leadership: Developing a Leadership Path, you will learn the steps for balancing your personal life and professional life, such as how to match your responsibilities to your priorities. In addition, you will learn the guidelines for relating to co-workers of the opposite gender, as well as the guidelines for recovering from career derailment. Learn To more...

Employee Performance Providing Feedback ... In this simulation, you will meet with John Cunningham, one of Icon International's Human Resources Assistants, to explore the benefits providing constructive feedback. Unit 2: The Processes for Providing Feedback (0.5 - 1 hour) Provide feedback to teams in an appropriate manner. Follow the process for providing positive more...

Facilitation The Facilitation Process ... In this simulation, you will meet with John Cunningham, one of Icon's Human Resources Assistants. John has served as a facilitator for several departments at Icon. Today, John will give you a series of exercises that require you to think about how you should prepare to facilitate. Unit 3: Guiding the Meeting (0.5 - 1 hour) Open a meeting more...

Facilitation Facilitating Challenging Situations ... In this simulation, you will meet with John Cunningham, one of Icon's Human Resources Assistants. Since John has a strong background in the area of facilitation, he is anxious to pass his knowledge on to you. Through your questions, you will learn the main types of difficult team members, the most effective techniques used to facilitate difficult team members, and the more...

Business Ethics Organizational Ethics ...tomer Service Manager, Deborah Cowan, Marketing Director, John Cunningham, and Product Manager, Terry Jones, to discuss a production-related ethical dilemma. Icon has been advertising an introductory special on a personal computer scheduled to be available to consumers in time for the holiday sales rush. Due to recent delays in the overseas shipping of some components, not as many units will be more...

Managing Generations in the Workplace Generations Working Together ... for the position of coach for the Management department. John Cunningham, Human Resources Assistant, and Sara Hernandez, Human Resources Assistant, will be asking you questions to assess your potential as a coach in Icon International. Unit 2: Developing Intergenerational Teams (1 - 2 hours) Identify guidelines that a member of Generation X can use to manage Boomers more...

Managing Generations in the Workplace Recruitment Retention ... In this simulation, you will meet with John Cunningham, Human Resources Assistant with Icon International. You are a new recruit in Icon a a s Human Resources department and he will be meeting with you as part of the orienting process. He will specifically test your understanding of generations in the workplace. Unit 2: Retaining the Generations (1 - 2 hours) more...

Organizational Crisis Mgmt Anticipating Planning for Crises ...mulation Overview: In this simulation, you will meet with John Cameron, Operations Manager at Icon International. John is going to ask you some questions on organization crisis management. At a later stage, you may need to implement some of the issues discussed during this meeting. Unit 2: Introducing Crisis Management Planning (0.5 - 1 hour) Identify benefits of more...

Organizational Crisis Mgmt Managing a Crisis This course focuses on management during and after a crisis. It starts by covering challenges presented by crises, the importance of crisis recognition, and immediate management strategies on sudden crisis outbreak. It then moves on to management of information, decision-making, and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types, for more...

Team Conflict Overcoming Conflict with Communication ... • In this simulation, you will meet with John Cunningham and Marcus D'Angelo, two of Icon's Customer Service Managers in the Telecommunications Division. You have all been chosen to be part of a team that will evaluate the current employee recognition program. A recent employee survey revealed a great deal of dissatisfaction with the current recognition program, which consists more...

Essentials of Business Law Contract Law Essentials of Business Law: Contract Law offers the student an overview of contract law essentials. This program identifies the elements of contract formation, classifications of contracts, and contract strategies applying to validity and successful contract negotiations. The program also covers rules of consideration, validity, illegality, the statute of frauds, third-party rights, and breach of more...

Self Development Balancing Your Personal Professional Life ... In this simulation, you will be meeting with John Cunningham, one of Icon's Human Resources Assistants, to discuss your priorities in your personal life and your professional life. Through your questions, you will learn how to establish priorities, how to make your established priorities reflect your personal values, and how you can set the priorities for your life. Unit 3: more...

Executive Level Leadership Becoming an Executive Leader ... As a Senior Marketing Manager, you will meet with John Cunningham, the Vice President of Human Resources for Icon's Telecommunications Division. Currently, there is a Director of Marketing position open, so this meeting with John will be an opportunity for you to demonstrate how prepared you are to move into such a position. If you're able to establish that you have a solid more...

Executive Level Leadership Change The Executive Leader ...e, expanded unit. You will be meeting with Drew Canfield, John Cunningham, and Mary Aberdeen, three of Icon's executive level leaders. To complete the simulation, you must effectively communicate the reasons for the change, as well as when and how the change will take place. Unit 2: Change and Organizational Culture (0.5 - 1 hour) Define organizational culture. more...

Managing Generations in the Workplace Understanding the Generations ... In this simulation, you will meet with John Cunningham, Human Resources Assistant at Icon International, to discuss managing and motivating cross-generational teams. Unit 2: The Differences Between the Generations (1 - 2 hours) Differentiate between the core values of the Builder generation and the Boomer generation. more...