Journey Web-based Seminars - Training Resources

Use Customer Service to Win Loyal Clients ...gist and author of the widely acclaimed book 'The Service Journey,' helps business leaders differentiate their company through the customer service experience. She teaches you the critical steps to developing a corporate culture founded on delivering a service experience that drives client retention and new sales. Put your competitors on notice as you are going to grab market-share by  more...

Advanced Customer Service Planning for Services Firms ...gist and author of the widely-acclaimed book 'The Service Journey,' helps companies design a customer service program that not only focuses on retention, but also revenue growth. She teaches you how to analyze your customer base so you focus on what matters most with your customers and techniques to ensure your employees share your service commitment. You'll be prepared to design and implement  more...

Customer Service for a Social Media World ...gist and author of the widely acclaimed book 'The Service Journey,' helps companies deliver customer service experiences to drive retention and growth. She teaches you how to get inside the mind of your customers so you deliver an experience that delights them to levels where they could never think of using your competitors. You'll be prepared to provide customer service in ways that will knock  more...

Use Customer Service to Win Loyal Clients ...gist and author of the widely acclaimed book 'The Service Journey,' helps business leaders differentiate their company through the customer service experience. She teaches you the critical steps to developing a corporate culture founded on delivering a service experience that drives client retention and new sales. Put your competitors on notice as you are going to grab market-share by  more...

Use Customer Service to Win Loyal Clients ...gist and author of the widely acclaimed book 'The Service Journey,' helps business leaders differentiate their company through the customer service experience. She teaches you the critical steps to developing a corporate culture founded on delivering a service experience that drives client retention and new sales. Put your competitors on notice as you are going to grab market-share by  more...

Customer Service for a Social Media World ...gist and author of the widely acclaimed book 'The Service Journey,' helps companies deliver customer service experiences to drive retention and growth. She teaches you how to get inside the mind of your customers so you deliver an experience that delights them to levels where they could never think of using your competitors. You'll be prepared to provide customer service in ways that will knock  more...