Online Julie eLearning - Training Resources

Essentials of Management Maintaining a Productive Workplace ...t with Eric Pullman, Icon's Customer Service Manager, and Julie Edwards and David Williamson, two of Icon's Customer Service Representatives. The purpose of this meeting is to address the recent decline in Icon's customer service ratings. As the Associate Vice President of Products and Services, it is your responsibility to help this team resolve any issues that are impeding their productivity.  more...

Team Participation Team Communication In Team Participation: Team Communication, participants learn to develop their ability to communicate effectively as members of a team. They acquire an understanding of different aspects of verbal and nonverbal communication and learn techniques for using both types of communication to create a supportive team environment. Learn To Understand the factors  more...