Instructor Led Kano Training - Training Resources
Kano Training Provider? - Tell us about your Training!
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From Belmah Strategies (Malaysia) Sdn. Bhd.
Quality Function Deployment training
Quality Function Deployment (QFD) is a powerful system to translate the Voice of Customer into product and service features. QFD encourages cross-functional teams to improve their internal communications and become intensely customer focused. This leads to reduced development time and increased customer satisfaction. QFD also supports Simultaneous Engineering and integrated product and service
more...
Quality Function Deployment (QFD) is a powerful system to translate the Voice of Customer into product and service features. QFD encourages cross-functional teams to improve their internal communications and become intensely customer focused. This leads to reduced development time and increased customer satisfaction. QFD also supports Simultaneous Engineering and integrated product and service
more...
From Lean Sigma Management Institute
Kano Analysis
...Kano of Tokyo Rika University further refined the notion of quality derived partially from his study of Herzberg's "Motivator-Hygiene Theory" and re-defined quality along two dimensions in contrast to the linear "good-bad" "ok-not ok" dimension in existence all along. The two dimensions were: 1) the degree to which a product or service performs, & 2) the degree to which the user is satisfied.
more...
...Kano of Tokyo Rika University further refined the notion of quality derived partially from his study of Herzberg's "Motivator-Hygiene Theory" and re-defined quality along two dimensions in contrast to the linear "good-bad" "ok-not ok" dimension in existence all along. The two dimensions were: 1) the degree to which a product or service performs, & 2) the degree to which the user is satisfied.
more...
