Online Kevin eLearning Training
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 computer based learning |
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From Serebra Learning Corporation
Excellence in Service: Working with Upset Customers
In Excellence in Service: Working with Upset Customers, you will learn how to successfully serve upset customers, calm upset customers, and deal with abusive customers. In addition, you will learn how to control your own emotions and reduce your level of stress.
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In Excellence in Service: Working with Upset Customers, you will learn how to successfully serve upset customers, calm upset customers, and deal with abusive customers. In addition, you will learn how to control your own emotions and reduce your level of stress.
more...
Excellence in Service: Building a Customer Service Team
In Excellence in Service: Building a Customer Service Team, participants learn techniques to help them select qualified employees, as well as how to conduct an interview. Participants will also learn how to train and empower employees and how to reinforce and recognize desirable behavior.
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In Excellence in Service: Building a Customer Service Team, participants learn techniques to help them select qualified employees, as well as how to conduct an interview. Participants will also learn how to train and empower employees and how to reinforce and recognize desirable behavior.
more...
From 123-CBT Computer Based Training
Sales Skills Prospecting Addressing Needs
... In this simulation, you will meet with Kevin McDonald and Cindy Becker, salespeople for Icon's line of security products. Kevin and Cindy have been in the department for nearly six months, and while they both have been given their own client lists, they are having problems acquiring new clients. As their peer, you need to help them learn how to discover new clients by
more...
... In this simulation, you will meet with Kevin McDonald and Cindy Becker, salespeople for Icon's line of security products. Kevin and Cindy have been in the department for nearly six months, and while they both have been given their own client lists, they are having problems acquiring new clients. As their peer, you need to help them learn how to discover new clients by
more...
Value Chain Management Managing a Value Chain
Managing a Value Chain focuses on strategic response to the requirements of your value-creating business design and the management of elements of the value chain in order to win competitive advantage. It provides the learner with specific strategies to maximize the flow of products, services and information, and raw materials to the final point of consumption. It covers methods of winning cost
more...
Managing a Value Chain focuses on strategic response to the requirements of your value-creating business design and the management of elements of the value chain in order to win competitive advantage. It provides the learner with specific strategies to maximize the flow of products, services and information, and raw materials to the final point of consumption. It covers methods of winning cost
more...
Business Ethics Ethical Decision Making
... In this simulation, you will be meeting with Kevin Wright, an engineer in Icon's consumer products division. Kevin is your friend and co-worker, and he is meeting with you to discuss an ethical dilemma. He has discovered that several other employees in your department have started an Internet business and have been spending long periods of company time working on it. He has worked
more...
... In this simulation, you will be meeting with Kevin Wright, an engineer in Icon's consumer products division. Kevin is your friend and co-worker, and he is meeting with you to discuss an ethical dilemma. He has discovered that several other employees in your department have started an Internet business and have been spending long periods of company time working on it. He has worked
more...
Virtual Teams Communicating Effectively
...ulation, you will participate in an audio conference with Kevin McDonald, Amanda Douglas, Drew Canfield, Marcus D'Angelo, and Chala Merino, who are all members of the Global Sales and Marketing Taskforce. Both Kevin and Amanda will be at your location, while Drew, Marcus, and Chala will be communicating via speakerphone. You are leading a meeting to discuss the implementation of the team's
more...
...ulation, you will participate in an audio conference with Kevin McDonald, Amanda Douglas, Drew Canfield, Marcus D'Angelo, and Chala Merino, who are all members of the Global Sales and Marketing Taskforce. Both Kevin and Amanda will be at your location, while Drew, Marcus, and Chala will be communicating via speakerphone. You are leading a meeting to discuss the implementation of the team's
more...
