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Getting the Job Offer You Want


Learn the how to`s of getting the job offer you really want.
It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be
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Introduction to Technical Writing for Industry


... right into planning, writing, editing, and testing ? the key activities in a technical communicator?s day. Each lesson focuses on a specific area of technical communications and you will receive information, resources, questions and assignments geared towards the specific area.
You can email any questions, thoughts, or concerns you may have at any time. After your writing assignment has been
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Self directed tutorial-Teach Yourself Search Engine Training Strategies in 7 Days With Software


The key to generating free, targeted traffic to your web site comes with achieving a top ranking.
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Key Applications - IC3 Training Solution



...reas of IC3 (Internet and Computing Core Certification) - Key Applications.
This covers the skills outlined in the Key Applications portion of the IC3 Certification Exam, which addresses the skills and functions common to Microsoft Windows applications.
It focuses on applying these common skills and functions using Microsoft Word and Microsoft Excel. Some of the skills covered include
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IC3 Training Solution Bundle



... of the IC3 (Internet and Computing Core Certification) - Key Applications, Living On-Line and Computing Fundamentals.
This covers the skills outlined in all three sections of the IC3 Certification Exam. The Computer Fundamentals section explains different computer types, common hardware components, and basic types and needs of software, as well as how software and hardware interact.
It also
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How to Build And Maintain Rapport With Your Clients



Learn how to build rapport with your clients and get beyond small talk.
Whether it`s a salesperson with customer, manager with employee, teacher with student or parent with child, rapport skills are the foundation for successful communications. As we think of rapport being a degree of harmony that we have with someone, it takes on powerful dimensions in developing relationships. And when a person
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Java 2 -- Extending the GUI
This course contains 3 units: Creating Fonts, Dialog Boxes, and Menus, Using Listener Methods, and Handling Events. Each unit covers detail the elements of Java necessary to implement these features and functions as you program in the Java language.
In the first unit, you will learn to use fonts in a program. The unit explains the Font and FontMetrics classes and their methods.
You will learn to
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Writing Great Copy for Magazines



During this course, students explore various aspects of writing for magazines.
Students explore various aspects of, and techniques needed to write for magazines. During the course, students will also identify their key interests and how they can focus those interests into marketable pieces of writing.
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Word 2000



...key introductory, intermediate, and advanced features of Microsoft Word 2000 to customize and enhance their text-based documents. The course starts out by teaching the students basic skills, and then works up to some of the most powerful aspects of Microsoft Word 2000. Also included is a business writing section designed to help improve professional writing skills.
This course is designed to
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Word 2000 Level 1



...key introductory features of Microsoft Word 2000. Students will learn the tricks that will help them create, edit, and modify text-based documents easily.
This course is designed to familiarize students with key introductory features of Microsoft Word 2000.
Students will learn the tricks that will help them create, edit, and modify text-based documents easily. The skills introduced include
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Word 2002



...key introductory, intermediate, and advanced features of Microsoft Word 2002. The course starts out by introducing the users to some of the application's basic capabilities and works up to showing them how to enhance the look of their text-based documents. Finally, the course builds upon intermediate Word skills by teaching students skills in creating and managing large projects.
This course
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WebSite101: Ecommerce strategies for the Entrepreneur


...l Business professional.
This course will concentrate on key ingredients for a successful web site, from chosing an effective and useful domain name, site building essentials, definitions of important terms, community building techniques, effective strategies for search engine placement, newsletter and ezine production and finally the mechanics of home office emphasizing web resources like
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Word 2007 Level 1
...key introductory features of Microsoft Office Word 2007, as well as introduce them to some of its new interface features like the Ribbon, Mini toolbar, Quick Access toolbar, contextual tabs, and galleries. Students will learn the tricks that will help them create, edit, and modify text-based documents easily.
Word 2007 Level 1 This course is designed to familiarize students with key
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The Entrepreneurship Certificate in Marketing Mastery Program
...iness world and we take pride in being able to assemble a key group of experts to give you the insightful feedback you need to polish your presentation skills. Not only will you potentially be given an opportunity to pitch your venture to an esteemed panel of experts, if you present a winning pitch, you will earn a private talk with our Venture Capitalist and Professor Paul Wimer, who will help
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The Art of Professional Telephone Communication



...turn the telephone into a selling advantage. Tuning in to key words will indicate buying style and presentation preferences.
You want to know how to ?read? your customer with those key words. Your use of both incoming and outgoing voice mail affects the success you have with people returning calls. The telephone is a tool that casts a wide affect on the sales process from getting appointments,
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Starting A Business?: How To Develop An Effective Business Plan



You will learn how to develop, analyze and sell an effective business plan for your company or organization.
This is not your ordinary "cook-book" workshop on Business Planning. Dr. Frank Leibold integrates solid business concepts he teaches MBA`s with invaluable tips he has acquired over 40 years of progressive executive business experience. He has developed and evaluated numerous plans, in a
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Revive Your Writing!


Bring your tired sentences, your terminally ill passive verbs, and your ailing descriptors.
Bring your tired sentences, your terminally ill passive verbs, and your ailing descriptors. Through this course, we`ll work on reviving your writing! We`ll use adjective adrenaline to pump up your text. Take a dose of verb vaccine and watch them spring to life. At the end of this course, your sentences
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Search Engine Training Workshop (With Trial Software)


...key to generating free, targeted traffic to your web site comes with achieving a top ranking.
To be competitive on the Internet your site must rank in the top 30 of the top ranking search engines and directories. Search engines are the fastest way for prospective customers to find your site. So do not underestimate what good positioning in the search engines can do for you.
It has been
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Recruiting & Hiring Training & Certification Program
Learn the basics of recruiting and hiring, as well as earn a "Fundamentals Of Recruiting & Hiring" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions.
Our Recruiting & Hiring Training & Certification Program provides details on the steps necessary to legally and effectively recruit and
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Ready, Set, XML for Non Programmers


...rogrammers. Learn to read and write documents in XML, the key to new Web content and e-commerce.
In this course you learn why XML is becoming a key standard on the Web, how it changes the way you write, and how XML tags take your text through a maze of software from your desk to the user.
You learn about the critical role of software called a parser, that monitors the tags you write to make
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Principles of Home Inspection: 100 Hour Professional Development Certificate
...ights Over 400 detailed technical illustrations reinforce key concepts Interactive exercises keep students focused and increase material retention Thematic graphics keep the material fresh and compelling Unit exams test subject mastery and identify topics requiring additional review Carson Dunlop Professional Associations The firm or its technical staff, are members of the following
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Professional Bar Management
...customers and employees, the duties of each employee, and key factors which are vital to a successful business.
Professional Bar Management Managing a bar or restaurant can be an overwhelming experience. The physical, emotional and mental demands are extreme. This class will teach you simple ways to handle difficult situations with unhappy customers and employees, the duties of each employee,
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PowerPoint 2007 Level 1
...ples and interactive exercises. They will learn about the key interface changes of Microsoft Office 2007, namely the Ribbon, Quick Access toolbar, Mini toolbar, and galleries.
PowerPoint 2007 Level 1 This course introduces students to the basic features of Microsoft Office PowerPoint 2007.
Students will learn how to design PowerPoint presentations on their computers through examples and
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Phlebotomy Technician Career Training
...ell under pressure and communicate effectively. Safety is key and all safety precautions must be taken to prevent the transmission of infectious diseases. Duties will differ by doctor office, hospital and laboratory.Certification Requirements To become certified you must have a high school diploma or G.E.D. and complete classroom lectures.
You must complete a clinical rotation at a physician
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Nutritional Herbalism: Learn How Herbs Work Within Your Body


This course will help you understand Herbal Energetics
Designed for the beginning herbalist, this course will help you understand "Herbal Energetics" - Why and How to use Herbs. As Alternative Health goes mainstream the need to understand these alternatives has increased. Natural doesn`t always mean Safe. Just because herbs are natural, you must not automatically assume that they are safe for
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Microsoft Word 2002 Level 1



...key introductory features of Microsoft Word, as well as introduce them to some of its new capabilities introduced with the 2002 version. Some of the skills taught include examining the working screen, getting familiar with the new Task Panes, creating new documents, modifying bodies of text, and previewing and printing documents.
This course is designed to familiarize students with key
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Moving from Trainer to Performance Consultant



...your clients with their overall abilities, not just a few key skills. The move from being a trainer to becoming a performance consultant can be difficult if you aren t aware of certain strategies and tips. This course will help you identify the steps to gaining the skills you need while building your client base. There are job aids, tools, and methods to help you make this career transition
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Microsoft FrontPage 2002 Core



... Webs.
This course is designed to familiarize users with key introductory features of Microsoft FrontPage, as well as introduce them to some of its new capabilities introduced with the 2002 version.
Students will learn the tricks that will help them create, edit, and manage Web pages easily. The skills taught include examining the working screen; getting familiar with the new Task Panes;
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Microsoft FrontPage 2002 Level 1



...key introductory features of Microsoft FrontPage, as well as introduce them to some of the new 2002 capabilities. The skills include becoming familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and previewing and publishing Webs.
This course is designed to familiarize users with key introductory
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Linux Complete Set
This complete set of Linux Operating System training will get you started in the world of the Linux operating system, Linux networking and Linux administration. This is a basic course to give you a good foundation from which to build on that will lead to certification and more.
This course set will walk you through Linux installation and setup, including some of the more difficult topics like
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Linux Network Administration
Linux Network Administration is the 3rd of three courses required for Linux+ and LPI certification. Security, firewalls, e-mail, web servers and much more is covered in this course.
Linux Network Administration covers the key areas of Linux network management, security, e-mail and domain servers.
This course also teaches how to set-up Linux web servers as well as how to manage and maintain them.
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Leadership Assessment Profile
...which, in turn, may be useful to you as you consider such key questions as:Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? How can I achieve an optimal balance between my work life and my personal life? The dimensions measured by the Profile were developed and refined by Dr. John Lounsbury, a recognized expert in psychometrics and
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Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led
...s and services often isn`t enough: smart marketing is the key to revenue growth. Take this course to find out how to do terrific, affordable marketing on your own. You will learn how to do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may complete this course within a reasonable
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Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed
...s and services often isn`t enough: smart marketing is the key to revenue growth. Take this course to find out how to do terrific, affordable marketing on your own. You will learn how to do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may complete this course within a reasonable
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Introduction to XML


...ML tagging. Learn to read and write documents in XML, the key to new Web content and e-commerce.
In this self-directed course you learn why XML is becoming a key standard on the Web, how it changes the way you write content, and how XML tags take your text through a maze of software from your desk to the user.
You learn about the critical role of software called a parser that monitors the
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Instructor Led-Search Engine Training Workshop


...key to generating free, targeted traffic to your web site comes with achieving a top ranking
To be competitive on the Internet, your site must rank in the top 30 for search engines and directories. Top ranking is the only way prospects can find your site, so do not underestimate what good positioning in the search engines can do for you.
It has been estimated that up to 80 percent of all web
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How to Get an Accent in a Month: A Brief Study of Southern Literature


This course examines characters, scenes and plots involved with Southern regional literature.
This course examines different forms of Southern literature: the characters, scenes and plots involved with this type of regional literature. By examining short stories by several different Southern authors, students will gain appreciation of this style of writing, learn how to recognize key style
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FrontPage 2000 Level 1



... Webs.
This course is designed to familiarize users with key introductory features of Microsoft FrontPage 2000.
Students will learn the tricks to help them create, edit, and manage Web pages easily. The skills introduced include examining the working screen; getting familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying
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Entrepreneur Assessment Profile
...which, in turn, may be useful to you as you consider such key questions as: Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? Should I run a company or work alone as a self-employed freelancer? What kind of business should I own? The dimensions measured by the Profile were developed and refined by Dr. John Lounsbury, a recognized
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Customer Astonishment: The Commitment to World-Class Customer Care
...lty will be the result. This course is an overview of the key insights to be found in Darby Checketts new book, Customer Astonishment: 10 Secrets to World-Class Customer Care. User is given 1 year access to this course.
Customer Astonishment: The Commitment to World-Class Customer Care Customer loyalty is the crowning achievement in any business. Customer loyalty is absolute leverage on
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Complete Guide to Medical Math for the Health Care Professional (Crane)



The 320 page Complete Guide to Medical Math for the Health Care Professional (Crane) is simply the best manual to master Medical Calculations! The Topic - After reading each topic introduction you will understand each skill and how to recognize those specific types of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own
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Career Assessment Profile
...which, in turn, may be useful to you as you consider such key questions as:Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? How can I achieve an optimal balance between my work life and my personal life? The dimensions measured by the Profile were developed and refined by Dr. John Lounsbury, a recognized expert in psychometrics and
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Build Your Own BIZ(tm) - Pricing Your Product
...ning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
Price Your Product Competitively and Effectively This course will help you price your product for profitability and stability. The class includes text and downloadable resources. Description of Course Pricing Your
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Build Your Own BIZ(tm) - Teamwork
...ning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
Build Stronger Teams This course will help you build teams that perform well and help your company gain a competitive advantage. The class includes video, text, and downloadable resources. Description of Course
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Build Your Own BIZ(tm) - Using Financial Statements
...ning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may
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Build Your Own BIZ(tm) - Writing a Business Plan
...ning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
Learn to Craft a Business Plan Business plans play a vital role in getting your company up and running. They help you clearly define your goals, expectations, and needs. This online course will help you craft a
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Build Your Own BIZ(tm) - How to Hire
...ning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
Make Hiring Decisions That Maximize Employee Retention and Return on Investment Making great hiring decisions requires careful planning, soliciting good prospects, and effective interviewing techniques.
This course
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Build Your Own BIZ(tm) - Networking
...ning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
Build Networks to Increase Your Personal and Business Success This course will help you learn to develop relationships that help you expand your circle of influence, build relationships, and eventually help increase
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Build Your Own BIZ(tm) - Performance Improvement
...ning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
Facilitate Performance Improvement with Performance Appraisals This course will help you facilitate performance appraisals in order to improve the effectiveness of your workforce. The class includes video, text, and
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Build Your Own BIZ(tm) - How to Fire
...ning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
Decrease Employee Terminations and Handle Terminations Effectively Employee terminations are inevitable.
This course will help you minimize terminations and help you work through the employee termination process if
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Build Your Own BIZ(tm) - How to Borrow Money
...ning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
Obtain a Business Loan Bank credit is one of the least expensive and least intrusive sources of capital available to small and medium-sized businesses.
This course will help you understand the loan process and how you
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Build Your Own BIZ(tm) - Customer Service Strategies
...ning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
Understand Your Customers and Learn How to Serve Them Better Providing excellent customer service can make the difference between a customer buying your product or from the vendor down the street.
This course will
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Build Your Own BIZ(tm) - Better Budgeting
...ning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
Create a Business Budget Budgeting is vital to the financial health of your business.
This course will examine the budgeting process, and how to tackle this task in practical ways. The class includes video, text, and
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Build Your Own BIZ(tm) - Bootstrap Marketing
...ning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
Promote Your Product More Effectively This course will help you develop an effective plan for marketing your product or service. The class includes text and downloadable resources. Description of Course Bootstrap
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Build Your Own BIZ(tm) - Branding and Beyond
...ning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
Build a Brand That Sets You Apart This course will help you build a brand that distinguishes you from your competition. The class includes video, text, and downloadable resources. Description of Course Branding and
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Build Your Own BIZ(tm) - Crisis and Continuity Planning
...ning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
Ensure Your Business Can Survive a Catastrophic Event or Crisis Defining and developing a business continuity plan is crucial in ensuring long-term business survival. This online course will help you design a strategic
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Build Your Own BIZ(tm) - Customer Service That Sells
...ning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
Create a Culture of Customer Service Providing outstanding customer service happens when your employees understand and embrace the concept of customer service.
This course will help you define how you are currently
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Build Your Own BIZ(tm) - Dynamic Workforce Management
...ning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
Lead Your Workforce With Effective Management Effective personnel management is vital to your business.
This course will help you motivate your employees, both individually and as a cohesive workforce, and lead them
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Build Your Own BIZ(tm) - Employee Handbook
...ning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
Communicate Your Mission and Objectives With an Employee Handbook This course will help you develop an employee handbook that helps you communicate the mission, vision, and objectives of your company. The class
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American Citizenship Test Prep
...er` and see its musical score as written by Francis Scott Key, and you will take practice tests with questions taken from actual INS exams. By the time you are done with this course, you should have a very good idea of what to expect on the U.S. citizenship exam, and you should be better prepared and more confident to make application for your American citizenship.
This course is an
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Becoming an Effective Team Member



...key to a teama s success is the effort of each individual team member. As just one component of your team, it is up to you to do the best that you can for the team in order for it to achieve its goals and objectives. In this course, you will learn Tips and Key Points for developing a team-oriented attitude and learning to work with your teammates. You will soon see better team results as you
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Creating a Strong Leadership Team



...key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving issues to keep leaders focused and aligned.
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Interviewing Skills for Job Candidates



Course description -- Job Candidates will find that this course gives them the A-to-Z of interviewing for a new job. The Strategies and Tips provide specific recommendations for valuable preliminary work, and tools to prepare for the interviewera s questions. Key Points will help you promote your best image and create a positive impression. You will learn how to follow up with the interviewer and
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Office 97 Introduction



This course is designed to familiarize users with key introductory features of Microsoft Word 97, Excel 97, Access 97, PowerPoint 97, and Outlook 98. This course will provide students with the basic elements of these applications so they can establish some beginning skills.
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Word 97



This course is designed to familiarize users with key features of Microsoft Word 97 that will help them create, edit, and modify their text-based documents easily. Students will learn the introductory, intermediate, and advanced features of Microsoft Word 97. The course will start by touching on basic and necessary tools, and then will increase the possibilities of what students can create in the
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Word 97 Level 1



This course is designed to familiarize users with key introductory features of Word 97. Because there are so many tools that Microsoft Word offers in the world of word processing, this course will touch on the most basic and necessary of these tools.
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From 123-CBT Computer Based Training
Windows Server 2003 Planning a Security Infrastructure
To outline the processes and considerations for the planning the public key infrastructure and securing network data
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Windows Server 2003 Planning a Security Infrastructure
Windows Server 2003 Logical Network Security
To outline the decisions and considerations for designing a public key infrastructure and an authentication strategy
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Negotiating to Mutual Benefit
...key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer
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Understanding Your Customer
Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where
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Working with Your Customer s Key Players
Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an
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Understanding Your Target Customer s Business
Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain an understanding of the benefits of good research and
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Gaining Access to Key Personnel at Your Target Accounts
In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your
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Introduction to IT Project Management
... as a leader in project management? Are you unsure of the key skills needed for managing an information technology (IT) project? As you proceed through this "Introduction to IT Project Management" course in the "Project Management for IT Professionals" series, you will gain valuable insight into project management with a special focus on managing IT projects. You will also acquire an
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Strategic Planning
Selling high-value contracts is fiercely competitive, with buyers setting stringent criteria by which to judge prospective key suppliers. Success at this level requires knowledge of these criteria and an awareness of what will be required to ensure that your proposition is viewed most favorably. Using "stripped down" project management techniques, this course outlines the analysis and planning
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Initiating Outbound Sales Calls
...stomer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and call screeners and for making a successful initial contact with a customer. You will also learn the four profile types and strategies for creating account profiles. In this course, you will learn how to assess a sales opportunity, the four
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Motivating a Winning Sales Team
Famous college football coach Lou Holtz said, "Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it." As a sales manager, what can you do to make a difference in how your team members' use their abilities? How can you increase their level of motivation and create positive attitudes? In this course, you'll learn how to keep sales teams
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Elements of Marketing Strategy
...ion, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their influence on your marketing strategy. The impact of product life cycles on your markets is another focus. Methodology to achieve or increase profitability is another featured section of this course. Apply the best thinking
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Preparing for Business Crises
Effective preparation is the key to almost any project or undertaking. This is especially true of crisis management, where you actually have to prepare for unforeseen events. This course starts by providing basic background information on business crises. The course then provides specific tools that you can use for anticipating business crises, and processes for developing crisis management
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The Automotive Industry Overview Version 2
...iew of the automotive industry environment, including its key players, business model, and structure, and navigates learners through relevant business and regulatory issues. A report on the state of affairs and insights on the automotive industry are also presented. The course reflects on issues and challenges that the industry is facing in North America and other parts of the world, and
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The Oil and Gas Industry Overview Version 2
.... Also examined are the forces shaping this industry, its key players, business drivers and challenges, and the strategic solutions for these challenges. A report on the state of affairs in the oil and gas industry and analysis based insights are also presented. The overall purpose of this course is not to make learners industry experts, but to help them get a feel of the industry and learn
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The Pharmaceutical Industry Overview Version 2
...of the pharmaceutical industry environment, including its key players, business model, structure, and relevant business and regulatory issues. The course explores the issues that the industry is currently facing in North America and globally, and examines strategic and innovative solutions the industry is using to overcome them. The overall purpose of this course is help learners get a feel for
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The Food and Beverage Industry Overview Version 2
"The discovery of a new dish does more for human happiness than the discovery of a new star," says Anthelme Brillat-Savarin in his famous work, The Physiology of Taste. However, when leading food and beverage manufacturers introduce more than 15,000 new products every year with an average success rate of only 25 , such happiness can be fleeting. Few industries have as much pressure placed upon
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The Health Care Industry Overview Version 2
...ew of the health care industry environment, including its key players, trends, structure, and relevant business and regulatory issues. It also provides an overview of the state of affairs and insights into the health care industry. The course reflects on issues and challenges that the industry is facing in North America and other parts of the world, and examines strategic solutions the industry
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The Manufacturing Industry Overview Version 2
"Business has only two functions - marketing and innovation." Companies in the manufacturing industry seem to be taking this lesson from the legendary management guru, Peter F. Drucker, very seriously now. The manufacturing industry - the powerhouse driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete
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The Insurance Industry Overview Version 2
The insurance industry has its share of risks and opportunities. While providing risk coverage to individuals and businesses, insurers are striving hard to manage their own risks in the wake of natural and human-made disasters, financial setbacks, and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink,
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The Key Stages of Coaching
Coaching has many uses in organizations, and the sequence of coaching activities is similar in all of them. This course will involve learners in the continuous process of discovery, goal setting, action planning, and follow-up that distinguishes coaching from other development methods.
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Customer Satisfaction Analysis and Implementation
...use survey results more effectively if you understand how key analytical tools are applied.In this course, you'll examine how to transform data into information that can be acted on. You'll learn the tools of basic statistical analysis as well as those that show relationships and allow you to plan improvements. Equally important, you'll find out how to move from understanding your customer
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The Inbound Call Center
Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework
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Cross-selling in a Customer Service Call
...ost of new challenges by being flexible. Flexibility is a key factor in customer call centers.As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing efficient solutions. At the end of this positive interaction, it makes sense to recommend additional or better products that will further aid customers. Customer service agents have become a
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Advancing Service Expertise
... personal entertainment. A certain degree of pampering is key to achieving customer loyalty, and this course shows us how to make "five star attitude" an integral part of our service commitment. These lessons are designed to foster awareness and new skills that deepen our customer service expertise. Gain techniques for personalizing customer interaction. Enhance your approach to customer
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The Customer s Voice
...w do customers judge our success? You'll explore the five key expectations dimensions, and you'll be able to assess your workplace in terms of meeting client needs. And you don't have to be James Bond to "gather intelligence" on your customers. By completing this course, you'll be able to master methods of compiling customer data and input. The final step in "hearing" your customer is creating
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Writing a Business Case
...usiness case will help you justify resource allocation to key decision makers and secure funding for your project. Otherwise, you may be eaten alive by the competition In this course, you will learn how to plan, write, and present a business case to persuade key decision makers in your organization that your proposal is a winning initiative. This course will show you the principles for
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Making Telephone Calls Count
... how well do you listen on the telephone? Are you missing key opportunities to address the caller's needs? Does the caller feel like she has really been "heard" and understood? By fine-tuning your listening skills, you'll be able to deliver truly superior customer service. Different customers have different communication styles. By tuning into each customer's communication style and responding
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Essentials of External Consulting
You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role.What do external consultants really do? Although they may work in a variety of disciplines, clearly
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Giving Feedback A Manager s Guide
...pon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the feedback process, detailing five
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Emotional Intelligence in the Workplace
What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and
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Mastering Negotiation
...key to it." This quote by Thomas Fuller captures one of the guiding philosophies of master negotiating--the desire to constantly hone negotiation skills. Discovering your negotiation power is the first step. Unleashing your negotiating power is the second step; however, you can't stop there. You need more than gumption and gusto to become a master negotiator. Commitment and discipline are a
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Effective Relationships with Business Partners
...uisition--but with fewer risks and better definition. The key to creating a successful partnership lies in the ways in which you define the relationship with your partner. The more explicit the definitions, the more productive the alliance. Recent research indicates that the most successful business partnerships are built on openness, trust, and mutual goals. This course outlines the key
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Avoiding Grammatical Errors in Business Writing
...r from childhood. Yet using correct grammar is one of the key skills for any business writer. Poor grammar skills interfere with communicating a clear message; moreover, they may suggest that the writer is careless and perhaps unprofessional. In this course, you will learn to recognize and repair the most common grammatical errors in sentence construction. Using correct grammar will help you to
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An Essential Guide to Giving Feedback
...ived. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the feedback process. Giving feedback is not always straightforward however, and
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WSE Implementation with C 2005
To identify how to enable Web Services Enhancements (WSE) in web service applications, implement filters and policies, and implement key aspects of WSE messaging and routing
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Serviced Components and Messaging with C 2005
To identify how to create secure serviced components and implement key aspects of messaging
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Group Problem Solving and Decision Making
...business world, effective business groups and teams are a key ingredient in success. By skillfully overcoming problems and making productive decisions, you'll turn your group into a community of success. In this course, you'll learn the skills necessary to first set the stage for group problem solving and decision making by recognizing the components of an effective team. You'll explore
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Principles of Marketing - Fundamentals of Marketing
Principles of Marketing: Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process.
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Web Services with C 2005
To identify how to create, publish, debug, and deploy XML web services, and to identify how to manage key aspects SOAP messages and implement session state in web services
more...
Visual Studio 2005 and the NET Framework 2 0
To identify how to use the basic features of Visual Studio 2005 and to identify the key features and differences between the .NET Framework and the .NET Compact Framework
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Introducing NET 3 5 and Visual Studio 2008
The Microsoft .NET Framework 3.5 is an environment for developing, deploying and running applications and web services on Windows platforms. The .NET Framework supports the use of different languages and libraries for application development. Application types include both Windows-Forms applications and Web applications. Visual Studio 2008 is an integrated development environment that includes a
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Building NET 3 5 Applications with Visual Studio 2008
Visual Studio 2008 is an integrated development environment that includes a drag-and-drop interface designer and many other tools for building and deploying .NET applications. Various enhancements have been added to the .NET Framework 3.5, including support for developing applications using Windows Presentation Foundation, Windows Communication Foundation, Windows Workflow Foundation, ASP.NET
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An Introduction to Project Management
...ons, and define progressive elaboration. They'll identify key project management concepts and terms, be introduced to the PMBOK?? Knowledge Areas, and be given information about the variables that can influence project outcomes. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at
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Controlling Project Scope
... actions aren't taken initially. Scope management plays a key role by helping to define and maintain the boundaries of the project throughout the project life cycle. This course will highlight the importance of project scope management to project performance. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding
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Oracle 11i E-Business Suite Introduction
To identify the main features of 11i E-Business Suite, to perform key navigation tasks, to create a shared entity type, and to recognize the key business flows of 11i E-Business Suite
more...
Oracle 11i E-Business Suite Multi-Org
To identify characteristics and key features of Multi-Org and to identify the considerations to make when implementing Multi-Org
more...
Oracle 11i E-Business Suite System Administration
To identify ? and in some cases perform ? key system-administration tasks in 11i E-Business Suite
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Oracle 11i E-Business Suite Workflow Alerts and Daily Business Intelligence
To identify the key features of the Oracle Workflow architecture, to create alerts in 11i E-Business Suite, to recognize the benefits and characteristics of Daily Business Intelligence (DBI) and, given a scenario, run a report in a DBI environment
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Oracle 11i Function Security and Data Security
To create users and responsibilities, assign responsibilities, create data groups, create functions and menus, and perform key data-security tasks
more...
Visual Studio 2005 with C
To identify key new features of Visual Studio 2005 and to use and configure some of them
more...
Web Services with Visual Basic 2005
To identify how to create, publish, debug, and deploy XML web services, and to identify how to manage key aspects SOAP messages and implement session state in web services
more...
Serviced Components and Messaging with Visual Basic 2005
To identify how to create secure serviced components and implement key aspects of messaging
more...
WSE Implementation with Visual Basic 2005
To identify how to enable Web Services Enhancements (WSE) in web service applications, implement filters and policies, and implement key aspects of WSE messaging and routing
more...
Introducing Security Best Practices in VB NET Applications
To determine best practices for securing the .NET Framework, identify how to secure communications for distributed applications, recognize key defensive coding techniques, and specify how best to minimize the security threats associated with untrusted users
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Program Life Cycle and Organization
...to strategic goals. This course will describe some of the key program management life-cycle considerations, including the key distinctions between program and project life cycles. Also covered in this course are the program management life-cycle phases: preprogram and program setup, establish program management and technical infrastructure, deliver the benefits, and close the program. This
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Stakeholder Interests and Cultural Diversity
As the project manager, you're in the center of the storm. The competing interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect.But that's not all. In an increasingly global network, project
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mySAP Finance Modules
To recognize how to align business processes with key financials modules in the SAP R/3 package
more...
mySAP Logistics Modules
To recognize how to align business processes with key logistics modules in the mySAP ERP R/3 package.
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Creating and Implementing Database Objects in SQL Server 2005
To create and implement key database objects in SQL Server 2005
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Enterprise Analysis and Making a Business Case
...key knowledge area in the practice of business analysis. During enterprise analysis, the business analyst identifies business opportunities, builds a business architecture framework, and determines the best project investment path for the enterprise. From this, the business analyst puts forward a business case, which provides an overall justification for the project. In this course, learners
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Introduction to Requirements Planning
...ting standards in their organizations. They must identify key roles and stakeholders, decide on a work division strategy, identify requirements activities and requirements risk, and manage project scope. This course will examine the requirements planning and management knowledge area of business analysis. It outlines the fundamental tasks of planning and managing requirements and outlines the
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Requirements Planning and Management
...g standards in an organization. First, they must identify key roles and stakeholders and decide on a work division strategy. Then, they are ready to handle a key aspect of the business analyst role - that of working with requirements, which is the focus of this course. Working with requirements involves identifying the activities to be undertaken in order to identify requirements, identifying
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Object-Oriented Analysis and Design with UML Designing the System
To introduce architectural analysis and design, and the role of key mechanisms
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Introducing Security Best Practices in C NET Applications
To determine best practices for securing the .NET Framework, identify how to secure communications for distributed applications, recognize key defensive coding techniques, and specify how best to minimize the security threats associated with untrusted users
more...
Preparing the Exchange Server 2007 Infrastructure
Microsoft Exchange Server 2007 is the latest release in Microsoft's e-mail and messaging software. The core functionality of Exchange Server remains the same; however, some key components have been drastically changed. This course discusses the new features of Exchange Server 2007 and the hardware required to support an installation. Also discussed are the steps that should be followed when
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Configuring Outlook 2007 for Exchange Server 2007
Using Exchange Server 2007 with Outlook 2007 as your e-mail client provides an easy and convenient way to collaborate with colleagues, as well as a high level of messaging security. Outlook 2007 is designed to take advantage of all the features that are available with Exchange Server 2007. This course provides an overview of the Outlook interface as well as a discussion of the key features. The
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Microsoft SMS 2003 Key Features and Enhancements
To familiarize the learner with the key features and enhancements of SMS 2003
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Six Sigma DMAIC Measuring the Process
Would you use your thumb and forefinger to measure how much carpet you need to buy for a new room in your house? By the same token, do you have the right tools for measuring a process in your organization that just isn't working? "Six Sigma DMAIC: Measuring the Process," provides Six Sigma Green Belts and team members with techniques for precisely pinpointing the source of problems--and precisely
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Tools for Planning and Managing Six Sigma Project Opportunities
...h tools to use, and how to apply them effectively, is the key to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams throughout the world use a set of management and planning tools to analyze and understand a variety of issues. This course will examine the tools used in Six Sigma to help organizations make
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Statistics and Probability in Six Sigma
...ures at hand. Statistical studies and probability are the key tools that Six Sigma teams use to measure and analyze issues that are identified in the early stages of Six Sigma projects. This course explores basic statistical concepts that apply to Six Sigma. It distinguishes between enumerative and analytical statistics and population and sample characteristics, and describes the Central Limit
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Data Classification and Collection in Six Sigma
...mathematician, astronomer, and philosopher. Measuring the key characteristics in your current processes is a very significant step in any Six Sigma improvement journey. As such, sample data from existing processes needs to be identified, collected, presented, and analyzed. Collecting data that is correct and useful is one of the first steps in the measurement process. Various types of data
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Summarizing and Presenting Data in Six Sigma
...use measures of central tendency and dispersion to reveal key facts about process data and the existing processes. They summarize data and put forth the relationships between various data components for further analysis. The teams then present these relationships in easy-to-understand graphical forms that facilitate comparison and help to identify possible trends. This course deals with the
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Measuring Process Capability and Performance in Six Sigma
...rocess and its sigma levels. This course will examine the key concepts of process capability and performance, and the methods of measuring and interpreting them in a process capability study. It covers the calculation and interpretation of process capability and performance measurements. It also identifies key considerations for measuring process capability, such as short-term and long-term
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Six Sigma and Lean in the Organization
Six Sigma is a highly disciplined, data-driven improvement program that helps companies focus on eliminating defects in any process and delivering near-perfect products and services. Six Sigma has been globally accepted as a profitable and winning business strategy. More and more companies are embracing Six Sigma in a time when competition and sluggish markets have left operational efficiency and
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Design for Six Sigma in the Organization
...y methodology and amazing results, it is now adopted as a key strategy in Six Sigma implementations. This course will examine how Six Sigma combines DFSS methodologies and tools to reach organizational goals. It distinguishes DFSS methodologies from those of Six Sigma, and outlines some of the key DFSS tools such as quality function deployment (QFD) and Failure Modes and Effects Analysis
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Six Sigma Reducing Variation to Improve Quality
...here it exists and how it creates waste, and you'll learn key tools for identifying and measuring this waste in your organization. Next, you'll learn the key causes of variation and how to classify these causes as a step toward their elimination. You'll also learn the basics of process management. Finally, you'll be given a thorough review of the Six Sigma Team and the role each team member
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Common Tests
...a process, the Analyze phase narrows the focus to the few key causes of error or inefficiency. In the Improve phase that follows, Six Sigma teams then have the formulas, tested hypotheses, and target areas for the changes that are needed--a statistical understanding of the problem and likely solutions.This course, Common Tests, discusses the common hypothesis testing methods, how to perform
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Variance Contingency Tables and Nonparametric Tests
...a process, the Analyze phase narrows the focus to the few key causes of error or inefficiency. In the Improve phase that follows, Six Sigma teams then have the formulas, tested hypotheses, and target areas for the changes that are needed--a statistical understanding of the problem and likely solutions.This course, Variance, Contingency Tables, and Nonparametric Tests, discusses the common tests
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Six Sigma--Lean Tools for Control
...key methodologies for improving operations in the manufacturing world are lean manufacturing and Six Sigma??. Both are designed to reduce variation, yet each takes a different track. While Six Sigma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order, restructuring
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Design of Experiments DOE
...ons. Organizations use the Design of Experiments (DOE), a key methodology of the Six Sigma Improve phase, to quantify with statistical precision the factors that are causing this gap. Well-designed experiments result in effective process redesign, and ultimately, improved organizations. This course explains how to design and implement efficient and effective improvement experiments.Six Sigma is
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Non-value-added Steps and Tasks
Anytime you have products sitting in inventory it means your resources are not producing cash flow. Identifying and removing the non-value-added steps and tasks in the supply chain is the key element in effective inventory management. This course examines how Lean businesses seek to integrate their supply chains with their production processes so as to minimize inventory levels, improve the flow
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Process Analysis and Documentation
...about the steps in the Measure phase. Then you will learn key principles of measurement; learn how to identify key process input variables and key process output variables; document their relationships through a cause and effect diagram; assign constant, noise, and experimental variables to causes in a cause and effect diagram; and create an action plan to change noise variables to
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Properties and Applications of Probability Distributions
...ck Belt. Distributions and their random variables are the key to determining supportable conclusions for hypothesis tests and confidence intervals. This course discusses the general use of probability distributions, and reviews the applications of normal and nonnormal distributions. The course also details the benefits and teaches the steps of the Student's T-test Distribution and the
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Building a Firm Foundation
...he stage for success. You'll understand why hiring is the key to your organization's success, and you'll learn about the legalities of hiring. You'll explore various hiring options and the advantages and disadvantages of each option. You'll discover what you can do to market the opportunities your organization offers and what it takes to make your company a great place to work. When you've
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Sexual Harassment at Work HRCI PHR
...ll learn about the many aspects of sexual harassment, the key types of sexual harassment claims, the recent legal history of sexual harassment, and important elements of an effective sexual harassment prevention program. All the topics in this course are based on the Workforce Planning and Employment functional area of the HR Body of Knowledge recommended by SHRM. Due to the rapidly changing
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Management of the HR Process HRCI SPHR
...moves into the twenty-first century, its role is becoming key in developing organizational strategy. As a result, it is crucial for HR professionals to have a working knowledge of other functional areas of the business, so that they can provide the operational and administrative support necessary to attract and retain qualified employees. This course explains how to strategically diagnose the
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Creating and Analyzing an Operating Budget
... budget can be compared to playing Pin the Tail on the Donkey. Although a company might know the direction in which it wants or needs to go, without a budget it must simply feel around in the dark and hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually fall victim to cash flow problems that could result in its downfall.As many would agree, the
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Succession Planning Overview
Do you have people in your organization that are indispensable for its success? Would losing them create a hole that would be hard to fill? Have you planned to fill these vacancies? This course introduces you to succession planning--the planning process of identifying, assessing, and developing leadership and talent for future vacancies. This course will familiarize you with the key concepts that
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Succession Planning and Human Resources
Once you decide to conduct succession planning, how will you determine the human resources that you need? This course answers this question and other human resource issues. You will learn how to assess present and future needs as part of the succession planning process. For these two assessments, you will learn how to identify key positions, determine work requirements, and assess individual
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Managing Cross-Functions
Today, managers need to address the complex problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of
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Managing for High Performance
...ve the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing the talent to the competition. In addition, managers need to be able to evaluate an individual's performance and provide clearly defined
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Tomorrow s Managers Development Tools
...ve front-line performance. Teaching with influence is the key. Trained managers are more than systems and process supervisors. They lead and develop others. You and your managers will know precisely what to expect from one another. You will identify methods to make your managers change-ready, global thinkers. By applying these methods to real life scenarios, you will gain a better understanding
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Managing as Coach and Counselor
"The ripest peach is highest on the tree." "A man's reach should exceed his grasp." How do you motivate employees to go after "the ripest peach," or reach for the skill level that seems beyond their grasp? You do it by coaching. Coaching is what cultivates employee growth, not to mention employee loyalty. In Managing as Coach and Counselor, you'll learn to take people from adequacy to excellence.
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Strategies for Building an Online Brand
...ctive nature of the Web. The course begins by identifying key branding objectives and provides useful strategies to take offline brands into an online environment. Additionally, the course explores tactics for building and maintaining long-term online customer relationships. The use of affiliates, e-mail, and virtual communities are also examined to help marketers make full use of the Web's
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Pricing and Profitability for Product Managers
A crucial aspect of a product manager's job is deciding what price to charge for a given product. It's equally important to understand that pricing decisions do not happen in a vacuum; the product manager will be held accountable for the success of the products he prices. Clearly, it's important for the product manager to understand the financial implications of his decisions. In this course,
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Introduction to Internal Auditing
Surprises can be very costly to a company. Developing in-house strategies to ensure that internal processes are being followed and quality expectations are being met is a powerful tool for avoiding surprises. This course, Introduction to Internal Auditing, will introduce you to internal auditing strategies and techniques that help accomplish this end. Specifically, you will learn how to plan and
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Business Execution in Action
...n your organization. All organizations share three common key processes: the people process, the strategy process, and the operations process. One lesson will explore ways to employ the principles of business execution to improve and streamline these processes. All too often, organizations think of the people process, the strategy process, and the operations process as three distinct and
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Recognizing a Leader
Do you feel that your people can't get along without you? If you're not available, do your people lack direction and therefore, productivity suffers? If you feel that you've been overmanaging and underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences
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Putting Knowledge to Work
Can you imagine a successful company investing in a powerful machine and then just letting it sit in the warehouse? Knowledge, like a machine, must be used to create something positive for your company. If not, it's wasted. Unlike a machine, the beauty of knowledge is that it can be used, leveraged, and applied without diminishing. The key is to find the knowledge in your company, share it, and
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Executive Level Leadership - Leadership and Communication
Executive Level Leadership: Leadership and Communication addresses how leaders learn, test, and use information. In addition, this program covers how to evaluate a leader's performance and how to address key issues that cause performance problems. This program also addresses the marketplace, governmental, and internal variables that affect daily operations.
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Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma
...hypothesis tests used in Six Sigma. The course covers the key steps for testing hypotheses for proportions, variances, and paired comparisons with the help of real-life examples and case studies. It also covers how to use single-factor analysis of variance (ANOVA) and how to test hypotheses using a chi-square test. This course is aligned with the ASQ Certified Six Sigma Green Belt certification
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Statistical Process Control and Control Plans in Six Sigma
...closure of a Six Sigma project. The course identifies the key objectives and benefits of SPC and explains the concept of rational subgrouping. It also introduces the different types and the key elements of control charts, and identifies control chart patterns that indicate an out-of-control process. In addition, the types of control plans and the steps used to construct a control plan are
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The Principles of Financial Management
...key tool in controlling and directing the resources of any business organization. Managers--not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all managers, from line
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Financial Statements
Organizations use financial statements to report their performance and their financial condition to investors and lenders. Managers--including non-financial managers--can use these statements to understand how the organization is doing: Are any changes needed? Can the organization improve? How quickly is the organization growing in comparison with its competitors? Are there any financial danger
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E-Learning Essentials Pt 2 - Marketing to Your Key Players
This course covers the aspects of marketing that are essential to marketing an e-learning solution within an organization. It focuses on the required change of organizational mindset to one that supports anytime, anywhere learning. The three important marketing channels are covered - through a champion, culture change and communication plan. The course then looks at each of the key player groups
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Exploratory Data Analysis in Six Sigma
...d the Six Sigma project goal. This course introduces some key exploratory data analysis tools used in Six Sigma such as multi-vari studies, correlation, and regression models. The course takes you through the multi-vari analysis to identify positional, cyclical, and temporal variations and how to apply an effective sampling plan for conducting this analysis. It also explains the correlation
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Introduction to Hypothesis Testing and Testing for Means in Six Sigma
...ddress the root causes of failure. This course covers the key hypothesis testing concepts and the tests used in Six Sigma. The course will explore the steps for testing hypotheses for one-sample t-tests and two-sample t-tests with the help of real-life examples and case studies. The key terms and the common procedures used to test hypotheses are also introduced. This course is aligned with the
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Supply Chain Management Using Models

...red when overcoming challenges in forecasting.
Identify key activities performed to balance supply and demand.
Identify key activities performed to match capacity with consumer demand.
Identify benefits of Customer Order Management (COM).
Identify elements of order management control.
Identify key elements of the three Vs model for inventory management.
Identify key inputs to Sales
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CIW Security Professional Intrusion Detection Threat Analysis

...ck-recognition technologies.
Learn To:
Identify key aspects of intrusion detection.
Identify key responsibilities of an incident response team.
Identify features of IDS application strategies.
Identify key aspects of creating baselines for log analysis.
Identify types of event logs used in Microsoft Windows 2000.
Enable auditing in Microsoft Windows 2000.
Identify key
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CIW Security Professional Security Auditing Attack Techniques

...ces that may be potential targets for attacks.
Identify key aspects of phases of control.
Discover passwords stored on a Windows 2000 computer.
Identify the steps to discover passwords stored on a Linux computer.
Audience:
This course is intended for CIW Security Professionals who are responsible for the implementation of e-business security policies and technologies. The target
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CIW Security Professional Operating System Security

... strong passwords.
Enforce strong passwords.
Identify key aspects for implementing account policies.
Identify default settings that create security risks.
Identify types of scans performed for system scanning and footprinting.
Identify keys that compose the registry.
Audience:
This course is intended for CIW Security Professionals who are responsible for the implementation of
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CIW Security Professional Network Security Firewalls

The CIW Security Professional series focuses on the management and deployment of e-business transaction and security solutions. These courses teach learners to implement e-business security policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies.
Learn To:
Identify the layers of the TCP/IP protocol stack and trace
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CIW Security Professional Network Security Introduction

...
Identify features of encryption methods.
Identify the key aspects of algorithms used for symmetric encryption.
Identify the key elements of asymmetric encryption.
Audience:
This course is intended for CIW Security Professionals who are responsible for the implementation of e-business security policies and technologies. The target audience for these courses are network server
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Oracle9i Performance Tuning Architecture Strategy

...ance. o Identify appropriate tuning goals. o Identify key information recorded by the alert log. o Identify the parameters that control the location and format of the alert log file. o Identify the different methods available for generating user process trace files. o Identify the functions of the DBA views used to provide data storage statistics. o Match the dynamic performance
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Oracle9i Database Admin Perform Database Backups

... them with an operating system utility. Match the key Oracle server file structures with their uses. Differentiate between the user and server processes for user interaction with a database. Match the key Oracle memory structures with their functions. Match the functions of the key background processes with their functions. Place a log member from two log
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Oracle9i SQL DML and DDL

The Oracle SQL DML and DDL course is the third in a three-part series covering the Data Manipulation and Data Definition language statements supported by Oracle9i. This course introduces the participants to various objects in a database. The participants learn to create, update, and delete the database objects. The participants also learn to add rows, update, and delete existing rows from a table.
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BizTalk Server 2000 Part 4 Components Solutions Troubleshooting

...rements and considerations. Learn To Identify key features of application integration components (AICs). Identify features of pipeline components. Identify features of the IPipelineComponent interface. Identify key elements in the deployment of an automated business process in Microsoft BizTalk Server 2000. Identify files that must be copied and
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BizTalk Server 2000 Part 3 Monitoring Orchestration

...heir use in the three scenario topics that are located at key points in the course. Learn To Identify key features of the BizTalk Orchestration Designer environment. Match the design pages provided by BizTalk Orchestration Designer with their functions. Differentiate between the Flowchart shapes that are available on the BizTalk Orchestration Designer Flowchart
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BizTalk Server 2000 Part 2 Documents Mapping Managing Submitting

...g Manager objects with their functions. Identify key factors to consider when creating organizations with BizTalk Messaging Manager. Identify features of organization identifiers in BizTalk Messaging Manager. Identify features of receive functions in Microsoft BizTalk Server 2000. Identify features of Microsoft BizTalk Server 2000 document routing.
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BizTalk Server 2000 Part 1 Intro to BizTalk Server 2000

...d to run Microsoft BizTalk Server 2000. Identify key features of BizTalk Messaging Services. Identify key features of BizTalk Orchestration Services. Identify features of BizTalk Editor. Identify features of BizTalk Editor. Match types of BizTalk Editor specification standards with their features. Match components of the BizTalk Editor
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ASP NET Part 3 Web Services Web Apps

..., and Integration (UDDI) specification. Identify key requirements of a good ASP.NET Web application. Identify features of Session state in ASP.NET. Identify features of cookieless sessions. Audience The intended audience for this course includes Active Server Page (ASP) Web Developers. Learners will preferably have used HTML, Visual Basic or VB Script Code,
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ASP NET Part 3 Web Services Web Apps

..., and Integration (UDDI) specification. Identify key requirements of a good ASP.NET Web application. Identify features of Session state in ASP.NET. Identify features of cookieless sessions. Audience The intended audience for this course includes Active Server Page (ASP) Web Developers. Learners will preferably have used HTML, Visual Basic or VB Script Code,
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Enterprise Connectivity with J2EE V1 4 EJB Entity Beans

...n.
Identify the code that is used to create the primary key class of an entity bean.
Match the methods called during the Bean Managed Persistence (BMP) life cycle with their functionalities.
Identify features of EJB QL.
Identify the code fragment that is used to describe the various attributes of a BMP bean in the deployment descriptor of the bean.
Identify the features of CMP fields.
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Enterprise Connectivity with J2EE V1 4 EJB Entity Beans

...n.
Identify the code that is used to create the primary key class of an entity bean.
Match the methods called during the Bean Managed Persistence (BMP) life cycle with their functionalities.
Identify features of EJB QL.
Identify the code fragment that is used to describe the various attributes of a BMP bean in the deployment descriptor of the bean.
Identify the features of CMP fields.
more...
Java Exceptions Assertations

...ime, and uses of assertions.
Learn To:
Identify key concepts related to exceptions.
Distinguish between exceptions and errors.
Identify the code that uses the try, catch, and finally clauses to handle exceptions.
Audience:
Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam.
more...
Java Exceptions Assertations

...ime, and uses of assertions.
Learn To:
Identify key concepts related to exceptions.
Distinguish between exceptions and errors.
Identify the code that uses the try, catch, and finally clauses to handle exceptions.
Audience:
Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam.
more...
Advanced OOP Java Concepts

...lization of objects in Java.
Learn To:
Identify key concepts related to class initialization.
Identify key concepts related to constructors.
Identify features of constructor chaining.
Identify features of abstract classes.
Identify the syntax that defines an interface.
Identify the code that implements an interface.
Identify features of a nested class.
Identify code that
more...
Advanced OOP Java Concepts

...lization of objects in Java.
Learn To:
Identify key concepts related to class initialization.
Identify key concepts related to constructors.
Identify features of constructor chaining.
Identify features of abstract classes.
Identify the syntax that defines an interface.
Identify the code that implements an interface.
Identify features of a nested class.
Identify code that
more...
Intro to Object-Oriented Programming with Java

...).
Identify features of a class declaration.
Identify key concepts related to objects.
Identify key features of encapsulation.
Differentiate between the different types of access modifiers.
Identify features of various modifiers supported by Java.
Audience:
Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2
more...
Intro to Object-Oriented Programming with Java

...).
Identify features of a class declaration.
Identify key concepts related to objects.
Identify key features of encapsulation.
Differentiate between the different types of access modifiers.
Identify features of various modifiers supported by Java.
Audience:
Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2
more...
Java Concepts

...overs the Java language elements, such as identifiers and keywords, used to create various constructs. In addition, the course covers the data types, variables, and constants used in Java.
Learn To:
Identify key features of the Java language.
Identify key concepts related to Java Virtual Machine (JVM) implementation.
Install the Java 2 Software Development Kit (J2SDK) 1.4.2 on a
more...
Java Concepts

...overs the Java language elements, such as identifiers and keywords, used to create various constructs. In addition, the course covers the data types, variables, and constants used in Java.
Learn To:
Identify key features of the Java language.
Identify key concepts related to Java Virtual Machine (JVM) implementation.
Install the Java 2 Software Development Kit (J2SDK) 1.4.2 on a
more...
Exchange 2000 Infrastructure Design--Part 3

...learner in this course. L earn To: Identify the key considerations involved when connecting Exchange 2000 Server to other mail systems. Identify the key elements involved in connecting Exchange2000 server to legacy systems. Identify the features of directory synchronization. Identify the key features of the ADC user connection agreements. Identify the key features of the ADC
more...
Exchange 2000 Infrastructure Design--Part 2

... the features of collaboration components. Identify the key features of Chat Service. Identify the key features of the Instant Messaging service. Identify the guidelines for determining when to use public folders. Identify the key features of multiple public folder trees Identify the functions and features of full-text indexing. C ontent Emphasis Conceptual A udience
more...
Exchange 2000 Server--Part 5 Growth

...key subject areas that must be covered within this course, and is not intended to be an exhaustive list of required content. It covers areas such as Monitoring and Managing Exchange 2000 Services, and Indexing and Search Capabilities. L earn To: Verify server and connector status. Identify the features of server monitors. Identify the features of the System Manager snap-in.
more...
Exchange 2000 Server--Part 2 Configuring

...tion. Identify the features of certificates and security keys. Configure KMS to issue version 1 (v1) certificates to non-Secure/Multipurpose Internet Mail Extensions (S/MIME) clients. Publish an external certificate to a Group Policy Object (GPO) in a domain. Configure incoming connections. Configure outgoing connections. Enable message filtering on a virtual server. Identify the types
more...
Windows 2000 Network Infrastructure Admin --Part 4 Security

...nd troubleshoot IPSec. L earn To: Manage Public Key Infrastructure (PKI), Certification Authority (CA), and certificates. Identify the uses of Encrypting File System. Encrypt a file. Add and remove a recovery agent. Identify the benefits and protocols of Internet Protocol Security (IPSec). Enable and configure IPSec. Create and customize IPSec policies and rules and add,
more...
Windows 2000 Network Infrastructure Admin --Part 4 Security

...nd troubleshoot IPSec. L earn To: Manage Public Key Infrastructure (PKI), Certification Authority (CA), and certificates. Identify the uses of Encrypting File System. Encrypt a file. Add and remove a recovery agent. Identify the benefits and protocols of Internet Protocol Security (IPSec). Enable and configure IPSec. Create and customize IPSec policies and rules and add,
more...
Windows 2000 Administration--Part 2 Groups Resource Mgmt

...User Accounts Duration: 2 - 3 Hour(s) Identify the key features of groups. Identify the guidelines for applying group strategies to manage access to resources. Identify the role of local groups. Create a group in a domain. Locate a group in Active Directory. Add a member to a group. Identify the features of built-in groups. Identify the role of built-in global groups. Identify
more...
Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure

...that can optimize Group Policy performance. Identify the key considerations involved in testing and documenting Group Policy implementation. Identify guidelines for choosing design strategies for the creation of Group Policy. Identify the optimal order in which Group Policy objectives should be prioritized to meet the needs of an organization. Unit 3: Active Directory Structure: Planning
more...
Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure

...that can optimize Group Policy performance. Identify the key considerations involved in testing and documenting Group Policy implementation. Identify guidelines for choosing design strategies for the creation of Group Policy. Identify the optimal order in which Group Policy objectives should be prioritized to meet the needs of an organization. Unit 3: Active Directory Structure: Planning
more...
Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat

...e the selection of Active Directory names. Identify the key considerations involved in designing a DNS naming strategy. Identify the key considerations involved in determining the scope of Active Directory. Identify the business needs that influence the delegation plan. Identify IT organizational structures. Identify guidelines for choosing a simple administrative design hierarchy.
more...
Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat

...e the selection of Active Directory names. Identify the key considerations involved in designing a DNS naming strategy. Identify the key considerations involved in determining the scope of Active Directory. Identify the business needs that influence the delegation plan. Identify IT organizational structures. Identify guidelines for choosing a simple administrative design hierarchy.
more...
Interconnecting Cisco Networking Devices Part 3

... Relay signaling.
Identify features of ISDN.
Identify key aspects of ISDN call processing.
Identify features of ISDN functions and reference points.
Audience:
The target audience consists of system engineers, network administrators, network support staff, account managers, and channel partner/reseller customers. The audience may be involved in designing, expanding and planning
more...
Interconnecting Cisco Networking Devices Part 2

... Identify features of distance vector routing.
Identify key aspects of maintaining routing information.
Match routing loop prevention techniques with their descriptions.
Identify features of Routing Information Protocol (RIP).
Identify commands for configuring Routing Information Protocol (RIP).
Identify commands for troubleshooting Routing Information Protocol (RIP) configuration.
more...
Oracle8i Backup and Recovery Strategies Backups

...rocesses for user interaction with a database. Match the key Oracle memory structures with their functions. Match the functions of the key background processes with their functions. Match the key Oracle server file structures with their uses. Unit 2: Database Archiving Duration: 1 - 2 Hour(s) Identify the implications of operating an Oracle database in NOARCHIVELOG mode. Identify
more...
Oracle8i Performance Tuning Architecture Strategy

...les, and Events Duration: 1.5 - 2 Hour(s) Identify key information recorded by the alert log. Identify the parameters that control the location and format of the alert log file. Identify the purpose of generating background trace files. Identify the parameters that control the location and format of background trace files. Identify the different methods available for generating user
more...
Macromedia Flash MX 2004 Developing Flash Applications

...epts of object-oriented programming (OOP).
Identify the key aspects of defining class properties.
Identify the different ways for connecting to external data.
Identify the steps to add a built-in user interface (UI) component in a Flash document.
Identify the steps to export and import Shockwave Component (SWC) files.
Audience:
This course is targeted at beginning and intermediate
more...
Macromedia Dreamweaver MX 2004 Learning Dreamweaver Basics

...ing Dreamweaver MX 2004.
Learn To:
Identify the key steps in the workflow for creating a Web site.
Set up a local site.
Create and save a new Web page.
Import content and tabular data.
Identify options to format text and paragraphs for the Web.
Identify options to control the document structure.
Audience:
This series is targeted at beginners and intermediate-level
more...
Macromedia Captivate 1 0 Movies Quizzes MenuBuilder

This course provides information on the advanced features of Captivate, particularly with reference to e-learning content and MenuBuilder projects.
Learn To:
Identify custom recording options.
Identify preferences you can set for a movie.
Identify options for resizing a movie.
Identify the options for editing audio timing.
Identify the steps for exporting and importing captions.
more...
Macromedia Captivate 1 0 Getting Started

...interactive simulations.
Learn To:
Identify the key features of the working environment in Macromedia Captivate 1.0.
Identify the workflow in Macromedia Captivate 1.0.
Identify the movie types in Macromedia Captivate 1.0.
Record and save a movie.
Edit slides, add text captions, and publish a movie.
Audience:
This course is targeted at beginning level users of Captivate
more...
Oracle Database 10g Administration Workshop II Part 4

...tomatic Storage Management (ASM) architecture.
Identify key concepts related to creating and accessing an Automatic Storage Management (ASM) instance.
Identify features of Resource Manager.
Identify key concepts related to CPU utilization.
Match resource allocation methods used by Resource Manager with their descriptions.
Identify key concepts related to the Scheduler.
Match
more...
Building an E-Commerce Business Case

This course provides the learner with information which addresses the relationship between costs and benefits.
Learn To:
Build Online Revenues.
About B2B Consumer Transactions.
About Sales and Services.
About Online Customer Relationships.
About the Virtual Value Chain.
Audience:
This course is intended for Managers and technical staff who are in a position to provide
more...
E-Commerce Security

...epts.
Identify the characteristics of public and secret key encryption systems.
Identify the role of global legislation in monitoring encryption techniques.
Identify the features of Data Encryption Standard (DES).
Identify the features of the Pretty Good Privacy (PGP) encryption method.
Identify the features of the RSA encryption method.
Identify public key cryptography standards
more...
Access 2000 Fundamentals

...ring data directly in the Data sheet view. Set a primary key for a table. Insert a field into a table. Modify the data type of a field. Modify the layout of a field by moving the field in the Design view. Modify the properties of a field. Create an input mask for a field in a table. Delete a field from a table. Enter data in a table. Customize the Datasheet view of a table. Navigate
more...
Windows NT 4 0 Administration Fundamentals - Part 2

... and Restore Data Duration: 2 Hour(s) Identify the key factors for developing a system backup plan. Identify the functions of the Backup tool. Load a tape driver. Add a user to the Backup Operators group. Match the types of backups with their functions. Send a message to all the users logged on to a server. Disconnect users before making a backup. Select files to be backed up
more...
Windows NT 4 0 Administration Fundamentals - Part 2

... and Restore Data Duration: 2 Hour(s) Identify the key factors for developing a system backup plan. Identify the functions of the Backup tool. Load a tape driver. Add a user to the Backup Operators group. Match the types of backups with their functions. Send a message to all the users logged on to a server. Disconnect users before making a backup. Select files to be backed up
more...
Windows NT 4 0 User Fundamentals

...nd of each unit allow you to verify your understanding of key skills and guide you back to any content that warrants further study.
L earn To:
Perform tasks from the Desktop.
Understand the basics of using Windows NT 4.0 Workstation.
Use Explorer to view and manipulate files and folders in Windows NT Workstation.
C ontent Emphasis
Skills-Based
A udience
This
more...
Oracle Reports R6 Enhance Reports

...Oracle Reports. This course introduces the learner to the key features of the Data Model editor, Layout Model objects and their properties. The course also enables the learner to enhance matrix reports by modifying the objects in Data Model editor and the Layout Model editor. This course is based on Oracle's ILT course, Oracle Developer: Build Reports. L earn To: Enhance a report by
more...
Oracle Reports R6 Report Fundamentals

...rts Release 6. This course introduces the learner to, the key features of Report Builder, steps involved in building a standard tabular report and report layout styles. In addition, this course will help participants learn how to use the Live Previewer, store reports, and migrate report definitions from Developer/2000 Release 1 to Oracle Reports Release 6. This course is based on Oracle's ILT
more...
Oracle Form Builder R6 Controlling the User Interface Programmatically

...veloper Release 6. This course enables learners to create Key triggers, to write code that responds to mouse events, to manage windows and canvases, and to use the Object Navigator. In addition, learners work with multiple form applications, record groups, and list items. L earn To: Identify the rules, types, and functions of Key triggers. Create a Key trigger and write the code
more...
Oracle Form Builder R6 Forms Fundamentals

...oper Release 6. This course introduces the learner to the key features, components, and capabilities of Oracle Developer. In addition, this course helps learners to run, create, and customize a form module. L earn To: Identify the key features, components and capabilities of Oracle Developer. Identify the features of the Form Builder environment. Run and create a basic form
more...
Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention

...courses 61311-61315). In addition, they should understand key strategies and techniques involved in tuning an Oracle8 database, or have taken the first two parts of the Oracle8 Performance Tuning series (courses 61331 and 61332).
T otal Learning Time
6 - 7 Hour(s)
Course Contents
Unit 1: Using Oracle Data Blocks Efficiently
Duration: 1 Hour(s)
Match components of database
more...
Oracle8 Performance Tuning Managing Memory and Disk I O

...courses 61311-61315). In addition, they should understand key strategies and techniques involved in tuning an Oracle8 database, or have taken the first part in this Oracle8 Performance Tuning series (course 61331).
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Tuning SQL
Duration: 1.5 - 2 Hour(s)
Identify the characteristics of a star query.
Sequence the steps
more...
Oracle8 Performance Tuning Strategies and Techniques

...ce.
Define appropriate use of B-tree, bitmap and reverse key indexes.
Define appropriate use of index-organized tables.
Define appropriate use of clusters.
Define appropriate use of histograms.
Unit 5: Generic Operating System Tuning Issues and Oracle
Duration: 1 Hour(s)
List the primary steps for operating system tuning.
Identify similarities between operating system and
more...
Oracle8 Network Administration Net8 Architecture Configuration

...e local naming by using the Net8 Assistant. Identify the key parameters of the client-side files generated by the Net8 Assistant. Match the client-side connection errors with their probably solutions. Unit 3: Network Security Duration: 2 Hour(s) Identify the network security risks involved in data transmission. Identify the network security solutions provided by the Advanced
more...
Oracle8 Backup and Recovery - Strategies and Backups

...stics of a server process.
Identify the functions of the key Oracle memory structures.
Identify the components of the SGA.
Identify the functions of the key Oracle background processes.
Match the key Oracle file structures with their characteristics.
Unit 2: Database Archiving
Duration: 1 - 2 Hour(s)
Identify the implications of operating an Oracle database in Noarchivelog mode.
more...
Oracle8 Database Administration - Manage Data

...followed by Oracle Server to implement unique and primary keys.
Identify the factors to be considered while performing DDL on the tables referenced by a foreign key.
Identify the factors to be considered while performing DML on the FK-PK related tables.
Identify the various types of triggers with the situations under which they are executed.
Disable triggers by using Oracle SQL Worksheet.
more...
Oracle8 Database Administration - Manage Storage Structures

...ics of B*Tree index.
Identify the functions of a reverse key index.
Match the components of a Bitmap index with their contents.
Differentiate between B*tree indexes and Bitmap indexes.
Create a normal B*Tree index by using Oracle Schema Manager.
Create a reverse key index by using Server Manager.
Create a Bitmap index by using Oracle Schema Manager.
Modify the index storage parameters by
more...
Oracle8 Certified Database Administrator Curriculum

...o offer step-by-step instruction and hands-on practice in key topic areas. The Complete Oracle8 Certified Database Administrator Curriculum consists of the following courses: Oracle SQL: Basic SELECT Statements (ID#378) Oracle SQL: Data Retrieval Techniques (ID#379) Oracle SQL: DML & DDL (ID#380) Oracle SQL: PL/SQL: Basics (ID#322) Oracle8 Database Administration - Manage an Instance
more...
Oracle Report Builder Report Fundamentals

...2000 Release 2. This course introduces the learner to the key features of Report Builder, building a standard tabular report, and report layout styles. In addition, this course will help participants learn how to use the Live Previewer, store reports, and migrate report definitions from Developer/2000 Release 1 to Developer/2000 Release 2. L earn To: Identify the features and
more...
Oracle Form Builder Handling Multiple Object Relationships

...ease 2. This course will help participants to learn about Key triggers, write applications that respond to mouse events, manage windows and canvases, and use Object Navigator. In addition, users will work with multiple form applications, record groups, and list items. L earn To: Identify the rules, types, and functions of Key triggers. Write an application that responds to mouse
more...
Oracle Cert App Developer Track for Developer 2000 R2 Curriculum

...o offer step-by-step instruction and hands-on practice in key topic areas. The Complete Oracle Certified Application Developer Track for Developer/2000 Release 2 consists of the following courses: Oracle SQL: Basic SELECT Statements (ID#378) Oracle SQL: Data Retreival Techniques (ID#379) Oracle SQL: DML & DDL (ID#380) Oracle SQL: PL/SQL: Basics (ID#322) Oracle PL/SQL: Procedures,
more...
E-Commerce Implementation Issues

...ntication software in selling products online.
Identify key payment technologies and their processing mechanisms.
Identify the key functions of the Web development sales and marketing team.
Identify key considerations when selecting hosting options for e-commerce Web sites.
Audience:
This course is intended for Managers and technical staff who are in a position to provide e-commerce
more...
Introduction to E-Commerce

...ing extranets in a B2B e-commerce environment.
Identify key issues affecting supply chain management in e-commerce.
Identify system architecture options for the e-commerce interface.
Identify ways in which e-commerce can use Web infrastructure to advantage.
Identify storefront application features.
Identify the benefits of outsourcing Web site hosting.
Identify the features of
more...
Working with SAP R 3 v4 x

...creen's entry and display fields. Use the mouse or your keyboard to control the R/3 System, and execute R/3 functions by executing mouse clicks on a toolbar or by using function keys. Access R/3 applications using the three levels of the menu system. Execute transactions by working in a dialogue with the system. Understand dialogue messages that point out errors or ask you to check
more...
Oracle 11i10 Order to Cash Porcessing Invoices

...romised commitment accounts.
Learn To:
Identify key concepts of Receivables related to the Invoicing process.
Identify key concepts related to entering invoices.
Identify requirements for completing an invoice.
Identify methods for correcting invoices.
Create a credit memo.
Identify features of transaction types.
Audience:
The target audience is Functional Implementers
more...
Oracle 11i10 Order to Cash Invoicing Overview

...key concepts related to the AutoInvoicing and Receivables processes. Further, the course covers concepts related to the Bill Presentment Architecture (BPA). This course also discusses concepts related to implementing customer invoicing.
Learn To:
Identify key concepts related to the AutoInvoice process.
Identify options for managing the AutoInvoice system options.
Identify key
more...
Oracle 11i10 Order to Cash Shipping Execution

...tions and execution reports.
Learn To:
Identify key concepts related to the shipping execution flow.
Identify key concepts related to the Shipping process.
Identify key concepts related to the Pick Release process.
Identify options for administering shipping exceptions.
Identify key concepts related to various Shipping Execution reports.
Identify key concepts related to
more...
Oracle 11i10 Order to Cash Shipping Overview Setups

...sets, and regional settings.
Learn To:
Identify key concepts related to the shipping process.
Identify key concepts related to managing the shipping process.
Identify options for managing shipping exceptions.
Identify options in the Shipping Parameters window.
Identify options in the Global Parameters window.
Identify key concepts related to pick slip grouping rules.
more...
SAP R 3 v3 0 Information Systems within FI

...ence
This course is intended for Project Team members, Key Users, Internal SAP Trainers and end users working in external accounting. Users will typically be involved in: Management of external accounting; Cost center and budgetary controlling; Accounts Receivable/Customer Credit management; Accounts Payable; G/L Accounting. Participants should have completed the following courses: 13033:
more...
Oracle Workflow 11i10 Configuring Oracle Workflow Components

...ble you to set up global workflow preferences.
Identify key concepts related to setting up an Oracle Workflow directory service.
Identify features of service components.
Identify options that enable you to configure agent listeners.
Identify features of notification mailers.
Audience:
The target audience is functional and technical consultants and end-users who have knowledge of
more...
Oracle 11i10 Order to Cash Basic Pricing

...s involved in pricing security implementation.
Identify key concepts related to creating a price list.
Create a price list by copying an existing price list.
Identify features of agreements.
Identify options for creating an agreement price list.
Identify key concepts related to pricing formulas.
Audience:
The target audience is Functional Implementers and Implementation
more...
