Online Key eLearning

Access 2002 Basic ...ating A New Record Sorting Records Design View Primary Keys Data Types Switching Views Closing A Table Viewing Relationships Relational Databases Relationship Lines Queries Forms Navigating In Forms Viewing Reports Zooming In Zooming Out Displaying Multiple Pages Form Design View Data Access Pages Macros Modules Closing The Database Window Exiting Access Lesson 2:  more...

Excel 2002 Basic ... Existing Spreadsheet Selecting A Range Of Data The F11 Key Chart Elements The Legend The X Axis The Y Axis Deleting A Chart The Chart Wizard Bar Charts The Line Chart Pie Charts Column Charts Previewing A Chart Type Altering The Data Range Adding A Title To A Chart Showing Or Hiding Axis Labels Altering Gridlines Altering A Chart Legend Data Labels The Data Table Chart  more...

Windows XP Basic ... An Application The "What's This?" Feature Using The F1 Key For Help Support Options Options Button Keyboard Shortcut Combinations Printing Help Information History Button Help and Support Center Review Conclusion Lesson 3: Exploring Files & Folders Introduction Lesson Objectives Creating Shortcuts On The Desktop Opening An Application From The Desktop Another Way To Create A  more...

Word 2002 Basic ...ton The Underline Button Using Multiple Undo Using The Keyboard To Select Text The Align Left Button The Center Button The Align Right Button The Justify Button The Numbering Button The Bullets Button The Decrease Indent Button The Increase Indent Button The Outside Border Button The Font Color Button The Line Spacing Button The Highlight Button The Horizontal And Vertical  more...

ICND1 1 0 Wireless LANs ICND1 1.0: Wireless LANs Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize the key issues and regulatory drivers of WLANs, how they are implemented and secured, and how to troubleshoot them  more...

ICND1 1 0 Switched LANs ICND1 1.0: Switched LANs Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize how switched LANs operate and resolve key network issues, Cisco IOS software and CLI basic features and functionality, and perform a Catalyst switch startup and configuration for a switched LAN  more...

Exploratory Data Analysis in Six Sigma ...he Six Sigma project goal. This course introduces some key exploratory data analysis tools used in Six Sigma such as multi-vari studies, correlation, and regression models. The course takes you through the multi-vari analysis to identify positional, cyclical, and temporal variations and how to apply an effective sampling plan for conducting this analysis. It also explains the correlation  more...

Introduction to Hypothesis Testing and Testing for Means in Six Sigma ...ess the root causes of failure. This course covers the key hypothesis testing concepts and the tests used in Six Sigma. The course will explore the steps for testing hypotheses for one-sample t-tests and two-sample t-tests with the help of real-life examples and case studies. The key terms and the common procedures used to test hypotheses are also introduced. This course is aligned with the  more...

Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma ...hypothesis tests used in Six Sigma. The course covers the key steps for testing hypotheses for proportions, variances, and paired comparisons with the help of real-life examples and case studies. It also covers how to use single-factor analysis of variance (ANOVA) and how to test hypotheses using a chi-square test. This course is aligned with the ASQ Certified Six Sigma Green Belt certification  more...

Statistical Process Control and Control Plans in Six Sigma ...closure of a Six Sigma project. The course identifies the key objectives and benefits of SPC and explains the concept of rational subgrouping. It also introduces the different types and the key elements of control charts, and identifies control chart patterns that indicate an out-of-control process. In addition, the types of control plans and the steps used to construct a control plan are  more...

Administrative Professionals Common Administrative Support Tasks Administrative Professionals: Common Administrative Support Tasks When it comes to a typical day at the office for an administrative professional, each day's planned agenda can change on a whim. Whether it be unexpected meeting requests to juggle, a last-minute announcement the boss needs to communicate, or a sudden request from the boss that shifts priorities, the tasks performed in a  more...

ICND1 1 0 Wireless LANs ICND1 1.0: Wireless LANs Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize the key issues and regulatory drivers of WLANs, how they are implemented and secured, and how to troubleshoot them  more...

ICND1 1 0 Switched LANs ICND1 1.0: Switched LANs Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize how switched LANs operate and resolve key network issues, Cisco IOS software and CLI basic features and functionality, and perform a Catalyst switch startup and configuration for a switched LAN  more...

Screening Applicants for Interviewing Screening Applicants for Interviewing Finding the right person for the job takes a lot of work, and much of this work is done prior to the actual interview. Before you can even start looking for candidates, you need to create a description of the job you want to fill. How would you interview someone if you didn't know the responsibilities required for the job? A good job description, based  more...

Talent Management Basics Talent Management: Basics Would you be able to define talent management if someone asked you what it was? And would you be able to explain why it should be a top priority for organizations? Talent management focuses on recruiting, hiring, developing, and retaining the right talent to drive an organization's performance. This course helps clarify talent management's key role in helping an  more...

Talent Management Acquiring Talent ...nt Attracting and selecting talented individuals is key to the success of any organization. Once you've defined what the 'right' talent is for your particular area, you need strategies and tactics for attracting, recruiting, and selecting talented people. Talented people are drawn to an organization for numerous reasons, including the organization's image or brand, effective recruitment  more...

Talent Management Developing and Engaging Talent ...hieve those goals. Employee engagement and commitment are key success factors for any organization. This course describes how to begin building employee commitment with an effective onboarding process that creates a positive first impression. It also covers how to create individual development plans that prepare employees for higher levels of responsibility and keep them challenged. In  more...

Directing Others ...your entire team. This course provides information on the key proficiencies you require to effectively direct others. Specifically, the steps for setting direction and establishing clear objectives and goals with your direct reports are explored. The importance of organizing, including organizing resources, is discussed. Finally, communicating for clarity and direction, including listening  more...

Delegating ... your direct reports and delegating some tasks to them is key to performing effectively as a manager and supports employee development. This course covers the best practices for planning delegation, including deciding what specific tasks to delegate, and identifying who you should delegate tasks to. Additionally, the course provides techniques for carrying through delegation, including  more...

Managing a Diverse Team Managing a Diverse Team The population as a whole is becoming ever more diverse. Naturally, these societal changes are mirrored in the workplace. The most forward-looking organizations recognize the importance of managing a diverse workforce effectively. In turn, those managers who have the skills to lead a diverse team successfully are highly valued. This course describes what diversity is,  more...

Business Execution in Action ...n your organization. All organizations share three common key processes: the people process, the strategy process, and the operations process. One lesson will explore ways to employ the principles of business execution to improve and streamline these processes. All too often, organizations think of the people process, the strategy process, and the operations process as three distinct and  more...

Motivating Employees Motivating Employees Imagine what your organization would be like if you and your colleagues were not motivated. Motivation is what drives people to accomplish things, whether it be small tasks or large undertakings. Without motivation, things simply would not get done. The ability to create an environment that encourages motivation takes both practice and skill as it's not a quality  more...

Introduction to Internal Auditing Introduction to Internal Auditing Surprises can be very costly to a company. Developing in-house strategies to ensure that internal processes are being followed and quality expectations are being met is a powerful tool for avoiding surprises. This course, Introduction to Internal Auditing, will introduce you to internal auditing strategies and techniques that help accomplish this end.  more...

Creating and Analyzing an Operating Budget ... budget can be compared to playing Pin the Tail on the Donkey. Although a company might know the direction in which it wants or needs to go, without a budget it must simply feel around in the dark and hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually fall victim to cash flow problems that could result in its downfall.As many would agree, the  more...

Sexual Harassment at Work HRCI PHR ...ll learn about the many aspects of sexual harassment, the key types of sexual harassment claims, the recent legal history of sexual harassment, and important elements of an effective sexual harassment prevention program. All the topics in this course are based on the Workforce Planning and Employment functional area of the HR Body of Knowledge recommended by SHRM. Due to the rapidly changing  more...

Management of the HR Process HRCI SPHR ...moves into the twenty-first century, its role is becoming key in developing organizational strategy. As a result, it is crucial for HR professionals to have a working knowledge of other functional areas of the business, so that they can provide the operational and administrative support necessary to attract and retain qualified employees. This course explains how to strategically diagnose the  more...

Tests for Variances and Proportions ...thesis tests used in Six Sigma. You are taken through the key steps in testing hypotheses for proportions, variances, and analysis of variance (ANOVA), and their underlying assumptions, with the help of examples and case studies. You will also learn how to use goodness-of-fit test statistics and contingency tables for validating hypotheses about various aspects of the variables being analyzed.  more...

Nonstatistical Control Tools Maintaining Controls Nonstatistical Control Tools & Maintaining Controls ASQ Six Sigma Black Belt (SSBB) In the final stages of the Six Sigma DMAIC methodology, once process improvement opportunities are identified and implemented, teams need to control the improved processes in order to sustain improvement gains. Process control includes applying tools to continuously monitor and maintain each improved process,  more...

Developing Project Charters and Tracking Six Sigma Projects ...t charts, and tollgate reviews.This course deals with the key issues in developing project charters and tracking a Six Sigma project. It takes you through some of the key elements of a Six Sigma project charter, including the problem statement and the project's scope, goals, and objectives. It also explains project performance measures and how to review the performance of a Six Sigma project  more...

Six Sigma Measurement Systems ... of variability in the overall variability. It introduces key elements of metrology and international systems of measurement, explores the many sources of measurement error, and surveys a broad range of items that can be measured in various functional areas of the enterprise. The course also presents some of the considerations influencing the use of measurement systems in service industries.  more...

Tools for Planning and Managing Six Sigma Project Opportunities ...h tools to use, and how to apply them effectively, is the key to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams throughout the world use a set of management and planning tools to analyze and understand a variety of issues. This course will examine the tools used in Six Sigma to help organizations  more...

Statistics and Probability in Six Sigma ...ures at hand. Statistical studies and probability are the key tools that Six Sigma teams use to measure and analyze issues that are identified in the early stages of Six Sigma projects. This course explores basic statistical concepts that apply to Six Sigma. It distinguishes between enumerative and analytical statistics and population and sample characteristics, and describes the Central  more...

Data Classification and Collection in Six Sigma ...mathematician, astronomer, and philosopher. Measuring the key characteristics in your current processes is a very significant step in any Six Sigma improvement journey. As such, sample data from existing processes needs to be identified, collected, presented, and analyzed. Collecting data that is correct and useful is one of the first steps in the measurement process. Various types of data  more...

Summarizing and Presenting Data in Six Sigma ...use measures of central tendency and dispersion to reveal key facts about process data and the existing processes. They summarize data and put forth the relationships between various data components for further analysis. The teams then present these relationships in easy-to-understand graphical forms that facilitate comparison and help to identify possible trends. This course deals with the  more...

Measuring Process Capability and Performance in Six Sigma ...ess and its sigma levels. This course will examine the key concepts of process capability and performance, and the methods of measuring and interpreting them in a process capability study. It covers the calculation and interpretation of process capability and performance measurements. It also identifies key considerations for measuring process capability, such as short-term and long-term  more...

Six Sigma and Lean in the Organization Six Sigma and Lean in the Organization ASQ Six Sigma Green Belt (SSGB) Six Sigma is a highly disciplined, data-driven improvement program that helps companies focus on eliminating defects in any process and delivering near-perfect products and services. Six Sigma has been globally accepted as a profitable and winning business strategy. More and more companies are embracing Six Sigma in a  more...

Design for Six Sigma in the Organization ...y methodology and amazing results, it is now adopted as a key strategy in Six Sigma implementations. This course will examine how Six Sigma combines DFSS methodologies and tools to reach organizational goals. It distinguishes DFSS methodologies from those of Six Sigma, and outlines some of the key DFSS tools such as quality function deployment (QFD) and Failure Modes and Effects Analysis  more...

Preparing the Exchange Server 2007 Infrastructure Preparing the Exchange Server 2007 Infrastructure Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) Microsoft Exchange Server 2007 is the latest release in Microsoft's e-mail and messaging software. The core functionality of Exchange Server remains the same; however, some key components have been drastically changed. This course discusses  more...

Configuring Outlook 2007 for Exchange Server 2007 Configuring Outlook 2007 for Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) Using Exchange Server 2007 with Outlook 2007 as your e-mail client provides an easy and convenient way to collaborate with colleagues, as well as a high level of messaging security. Outlook 2007 is designed to take advantage of all the  more...

Creating and Implementing Database Objects in SQL Server 2005 Creating and Implementing Database Objects in SQL Server 2005 Microsoft To create and implement key database objects in SQL Server 2005  more...

Developing the Team and its Culture Developing the Team and its Culture Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project or team environment, and he will tell you that team dynamics make a huge difference in terms of getting work done and in the whole working environment. A  more...

Ergonomics in the Workplace ...(MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to both office and industrial settings. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner  more...

Defensive Driving Truck Safety Defensive Driving: Truck Safety When people think of defensive driving, they think of "watching out for the other guy" or defending themselves from other drivers so they won't become involved in an accident. That's definitely important, but defensive driving involves more than just that. Defensive driving is as much about what you do and what kind of driver you are, as what someone else  more...

Computer Ergonomics ...(MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers required to work in computer/data entry environments. The content in this course is designed to comply with the intent of the  more...

Visual Studio 2005 with C Visual Studio 2005 with C# Microsoft To identify key new features of Visual Studio 2005 and to use and configure some of them  more...

Web Services with Visual Basic 2005 Web Services with Visual Basic 2005 Microsoft To identify how to create, publish, debug, and deploy XML web services, and to identify how to manage key aspects SOAP messages and implement session state in web services  more...

Serviced Components and Messaging with Visual Basic 2005 Serviced Components and Messaging with Visual Basic 2005 Microsoft To identify how to create secure serviced components and implement key aspects of messaging  more...

WSE Implementation with Visual Basic 2005 WSE Implementation with Visual Basic 2005 Microsoft To identify how to enable Web Services Enhancements (WSE) in web service applications, implement filters and policies, and implement key aspects of WSE messaging and routing  more...

Using Basic Control Charts in Six Sigma Using Basic Control Charts in Six Sigma ASQ Six Sigma Green Belt (SSGB) In a Six Sigma DMAIC project, once you've measured your current processes, analyzed the gaps and causes of problems, and improved processes to the desired level, you need to monitor and control them over an extended period of time. The process may show variation, and control charts are used to determine if the variation  more...

Workplace Conflict Strategies for Resolving Conflict ...art of life. So learning to deal with it effectively is a key skill. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. Additionally, each successfully resolved conflict will lead to more confidence and knowledge about how to approach other conflicts you may face in the future. This course describes techniques you  more...

Improving Your Emotional Intelligence Skills Self-Awareness Self-Management Improving Your Emotional Intelligence Skills: Self-Awareness & Self-Management Emotional intelligence is the ability to recognize and deal with emotions in a healthy and productive manner. Many people don't realize that their emotions are determined by what they think, and that concrete self-management techniques exist for gaining control of feelings. Emotional intelligence involves being  more...

Culture and its Effect on Communication Culture and its Effect on Communication Effective communication is always a challenge, and when diverse cultures are introduced, good communication can become even more challenging. In today s global economy, understanding how context, style, beliefs, and value systems influence the way we communicate and decode others' messages is more important than ever. This course attempts to explain  more...

Oracle 11i E-Business Suite Introduction Oracle 11i E-Business Suite: Introduction Oracle To identify the main features of 11i E-Business Suite, to perform key navigation tasks, to create a shared entity type, and to recognize the key business flows of 11i E-Business Suite  more...

Oracle 11i E-Business Suite Multi-Org Oracle 11i E-Business Suite: Multi-Org Oracle To identify characteristics and key features of Multi-Org and to identify the considerations to make when implementing Multi-Org  more...

Oracle 11i E-Business Suite System Administration Oracle 11i E-Business Suite: System Administration Oracle To identify ? and in some cases perform ? key system-administration tasks in 11i E-Business Suite  more...

Code of Conduct Awareness ...key part of the ethical framework in any organization. It should outline an organization's key ethical principles and provide detailed guidelines on the expected standards of behavior for employees. The code must be effectively distributed to all employees in order to be useful, and should include a clear statement of penalties for breaching it. The existence of a well-written code of conduct  more...

Oracle 11i E-Business Suite Workflow Alerts and Daily Business Intelligence Oracle 11i E-Business Suite: Workflow, Alerts, and Daily Business Intelligence Oracle To identify the key features of the Oracle Workflow architecture, to create alerts in 11i E-Business Suite, to recognize the benefits and characteristics of Daily Business Intelligence (DBI) and, given a scenario, run a report in a DBI environment  more...

Oracle 11i Function Security and Data Security Oracle 11i: Function Security and Data Security Oracle To create users and responsibilities, assign responsibilities, create data groups, create functions and menus, and perform key data-security tasks  more...

Managing Projects within Organizations ...tfolios, programs, and projects. The course will identify key project management concepts and terms, explore the PMBOK Knowledge Areas, and provide information about the variables that can influence project outcomes. It will also cover the project stakeholders and the organizational influences on a project. This course provides a foundational knowledge base reflecting the most up-to-date  more...

Project Management Overview ...ourth Edition published by PMI . The course will identify key project management concepts and terms, explore the PMBOK Guide, and the project management Knowledge Areas. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in  more...

Tailoring PRINCE2 reg to a Project Env PRINCE2 2009-aligned ...ne entity or part of a programme of related projects. The key point is that there is a multitude of factors that affect how your project should be managed. As a result, there is no such thing as 'one size fits all' project management. The good news is that PRINCE2 can be tailored to suit any project environment you might work in. PRINCE2 is a flexible framework that can be tailored to any type  more...

Core PMI Values and Ethical Standards ...heir social customs, and their means of doing business is key to success. Often, project managers will need to weigh all competing interests fairly and objectively in order to make the ethical decision that will have the most far-reaching benefits. In this course, learners will explore the values underlying ethical decisions and behaviors as outlined in the PMI Code of Ethics and Professional  more...

NFPA 1600 Disaster Emergency Management ...erational success in both the public and private sectors. Key to this was the development and widespread use of the National Fire Protection Association (NFPA) Standard on Disaster/Emergency Management and Business Continuity Programs (NFPA 1600). The NFPA 1600 standard is a description of the basic criteria for a comprehensive program that addresses disaster recovery, emergency management, and  more...

Introducing NET 3 5 and Visual Studio 2008 Introducing .NET 3.5 and Visual Studio 2008 Microsoft The Microsoft .NET Framework 3.5 is an environment for developing, deploying and running applications and web services on Windows platforms. The .NET Framework supports the use of different languages and libraries for application development. Application types include both Windows-Forms applications and Web applications. Visual Studio  more...

Building NET 3 5 Applications with Visual Studio 2008 Building .NET 3.5 Applications with Visual Studio 2008 Microsoft Visual Studio 2008 is an integrated development environment that includes a drag-and-drop interface designer and many other tools for building and deploying .NET applications. Various enhancements have been added to the .NET Framework 3.5, including support for developing applications using Windows Presentation Foundation,  more...

Getting Results without Direct Authority Reciprocity ...you support a colleague in a meeting, and later you get a key role in that colleague's project. For any trade to be successful, though, you need to know what others need and what resources you have to offer them that match those needs. Then the trade will be a valuable one. This course describes how to develop an effective give-and-take strategy so you can influence others to get the results  more...

Getting Results without Authority Persuasive Communication ...suasive Communication Communicating persuasively is key when you want to get results in situations where you don't have direct authority. To communicate persuasively, it's important to think from the other person's perspective. How and what you ask, and the sincerity of your concern for addressing the other person's interests, will help smooth the way to getting the results you need. This  more...

Problem Solving Determining and Building Your Strengths ... and building your skills. You also need to recognize the key barriers that lie in the way of effective problem solving your biases and develop techniques for reducing their impact on your ability to solve problems. This course helps you assess and develop your problem-solving skills, and also aims to help you recognize and overcome several types of bias. The course first takes you through the  more...

Problem Solving Digging Deeper ...ll be easy.' A fact-based, honest analysis happens at two key steps in the problem-solving process: first when you analyze problems to identify the root causes, and then, when you evaluate and analyze potential solutions to determine the one that has the maximum chance of success. Several tools are used for analysis and evaluation at each of these steps. Examples of tools that help find the  more...

New Features Review of Microsoft Office XP New Features Review of Microsoft Office XP Microsoft To outline the key new features contained in Microsoft Office XP  more...

Visual Studio 2005 and the NET Framework 2 0 Visual Studio 2005 and the .NET Framework 2.0 Microsoft To identify how to use the basic features of Visual Studio 2005 and to identify the key features and differences between the .NET Framework and the .NET Compact Framework  more...

Web Services with C 2005 Web Services with C# 2005 Microsoft To identify how to create, publish, debug, and deploy XML web services, and to identify how to manage key aspects SOAP messages and implement session state in web services  more...

WSE Implementation with C 2005 WSE Implementation with C# 2005 Microsoft To identify how to enable Web Services Enhancements (WSE) in web service applications, implement filters and policies, and implement key aspects of WSE messaging and routing  more...

Serviced Components and Messaging with C 2005 Serviced Components and Messaging with C# 2005 Microsoft To identify how to create secure serviced components and implement key aspects of messaging  more...

Effective Relationships with Business Partners ...uisition--but with fewer risks and better definition. The key to creating a successful partnership lies in the ways in which you define the relationship with your partner. The more explicit the definitions, the more productive the alliance. Recent research indicates that the most successful business partnerships are built on openness, trust, and mutual goals. This course outlines the key  more...

Business Grammar Working with Words ...ourse explains how to use words correctly, including some key rules on how to spell correctly. It covers rules for properly constructing prefixes and suffixes. In addition, the course describes how to form plurals and possessives correctly. And it presents spelling rules and tips to help you become a better speller. Knowing the rules, as well as the exceptions, when it comes to details like  more...

Sarbanes-Oxley What You Need to Know ...ar of retaliation. In this course, you'll learn about the key provisions of the Sarbanes-Oxley Act and how it defines fraudulent activities. You'll also learn about the civil and criminal penalties for violating Sarbanes Oxley and about the protection that the Act provides to corporate whistleblowers. This course was developed with subject matter support provided by the Labor and Employment  more...

Business Writing Know Your Readers and Your Purpose ...mple, it might have been patronizing or too familiar. The key to controlling the tone of your writing is to put yourself in the place of your reader. And you need to carefully choose the words that will create the right tone for your message. When you know who your readers are and what your purpose is, you can tailor your tone to suit them. This will help you create more effective business  more...

Business Writing Editing and Proofreading ...r message only to find later that you forgot to include a key point or correct an embarrassing spelling error? Reviewing is a crucial stage in the writing process. It entails editing for clarity, tone, accuracy, and completeness, and also proofreading for spelling mistakes and grammatical errors. Carelessness reflects badly on you, your work, and your organization. Taking the time to edit and  more...

Interpersonal Communication Targeting Your Message ...viewing feedback from your audience. This course explores key considerations for planning and delivering targeted messages. It highlights the components involved in communication and describes what to look for when analyzing the needs and wants of your intended audience even if it is an audience of one. This course also takes you through the selection of an appropriate medium and context for a  more...

I-9 Compliance Verifying Employment Eligibility of US Non-US Citizens ...ho are legally eligible to work here. The I-9 form is the key to compliance with this requirement. It protects employers from knowingly hiring employees who are not authorized to work in this country. The law requires employers to verify the individual s eligibility for employment by requiring the employee to produce documentation that verifies who they are, and that they are authorized to work  more...

Planning Business Analysis Communication Monitoring ...ctivities are executed as efficiently as possible are all key elements of successful business analysis. This course provides an overview of planning business analysis communication using techniques like the structured walkthrough as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). This course  more...

Writing a Business Case ...usiness case will help you justify resource allocation to key decision makers and secure funding for your project. Otherwise, you may be eaten alive by the competition In this course, you will learn how to plan, write, and present a business case to persuade key decision makers in your organization that your proposal is a winning initiative. This course will show you the principles for  more...

Introduction to Operational Support and Analysis ...these activities and organizational infrastructure is the key to ensuring service operations functions and processes are delivered successfully. Service operations best practices also ensure adequate monitoring and controlling measures are in place and followed throughout the service lifecycle. This ultimately leads to strategic objectives being realized by the organization. This course  more...

Introduction to Incident Management ...dent to the disastrous crashing of a critical system. The key to surviving any type of incident lies in an organization's ability to deal with incidents, no matter how big or small, as quickly and efficiently as possible so that services resume and service levels are brought back within acceptable range with as little impact as possible on other processes, the organization itself, users, and  more...

Cisco CVOICE 8 0 Cisco Unified Communication Manager ...evice with Cisco IOS Software. This course introduces the key features and functionality of Cisco Unified Communications Manager Express and explains what is required to deploy it on Cisco IOS routers. It is important to be able to distinguish between various Cisco Unified Communications enduser devices that you may encounter during the course of deploying and administering a Cisco Unified  more...

Slips Trips and Falls ...d prevent slip, trip, and fall hazards and to address the key components of ladder safety. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: list injuries that can result from slips, trips, and falls, identify fall hazards in the work area, describe the proper use of a ladder, specify how to set up a ladder,  more...

Regulatory Overview HAZWOPER ...es information about the history, purpose, and mission of key regulatory agencies including OSHA, EPA, and DOT. The intent of the course is to provide the learner with an understanding of the sources of regulatory occupational safety and health work practices and standards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner  more...

Transitioning from Technical Professional to Management Transitioning from Technical Professional to Management Moving from being a technical professional to being a manager is a career change requiring a shift in focus. Technical professionals are largely self-directed, whereas managers work through other people. These and other role differences require that technical professionals who are transitioning into management prepare effectively for  more...

Strategies for Transitioning to Technical Management Strategies for Transitioning to Technical Management As you transition from being a technical professional to being a manager, your relationships with coworkers inevitably change. Before you were promoted, you were their colleague, but now you're expected to manage and lead them. How do you make the switch? This course describes strategies for establishing new relationships with former peers  more...

Office Ergonomics ...(MSD) signs, symptoms, and risk factors. It addresses the key components of an ergonomics program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers in office/administrative type settings. The content in this course is designed to comply with the intent of the applicable  more...

Preparing for Business Crises Preparing for Business Crises Effective preparation is the key to almost any project or undertaking. This is especially true of crisis management, where you actually have to prepare for unforeseen events. This course starts by providing basic background information on business crises. The course then provides specific tools that you can use for anticipating business crises, and processes for  more...

Industrial Ergonomics ...(MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers in industrial work settings. The content in this course is designed to comply with the intent of the applicable regulatory  more...

Hot Work Permits Hot Work Permits Hot work can be defined as any operation such as brazing, cutting, welding, grinding, soldering, or torching that can cause sparks or flames. While such work is necessary, the hazards associated can be minimized through an effective hot work permit program. This 30-minute course provides an overview of an OSHA-compliant hot work permit program, including the permit process,  more...

Verifying and Building on Ideas ...es that can help verify ideas are getting the opinions of key people and using simulations. Building on ideas continues the process of verifying ideas by helping to make those ideas more clear, relevant, and feasible. This course covers a variety of techniques used to verify and build on creative ideas. It outlines when to use research and when to use simulations to check the workability of an  more...

Creating a Plan ...d being able to recognize opportunities to move ahead are key to smart career management. It starts with knowing yourself and what you want to do so that you can align your career moves with your goals. This course guides you through the process of taking stock of your present situation and determining the best way ahead. It starts with taking inventory of your values, interests, skills, and  more...

Professional Networking Essentials ...your strengths and weaknesses, situation or occupation, a key factor in advancing your career is using good communication skills to build strong professional relationships and maintain an effective business network of contacts. This course provides you with the essential communication skills required to establish a business network and includes strategies for building rapport with new contacts  more...

Negotiation Essentials Planning for Negotiation Negotiation Essentials: Planning for Negotiation It's true that negotiating can sometimes seem a daunting task. But if you're properly prepared, you'll likely reach an outcome that benefits both you and the other party without too much stress. If you've ever gone into a negotiation without preparing, it's likely that you were reactive and unfocused, and you may have ended up with a less than  more...

Monitoring and Controlling Project Scope ...BOK Guide - 4th Edition-Aligned A project manager's key responsibility is to ensure that the project is carried out in a controlled manner, according to plan. However, a project can quickly spin out of control if changes to the product's scope are not detected and managed properly. Two processes in particular enable a project manager to do just that: they are the Verify Scope and Control  more...

Initiating Outbound Sales Calls ...stomer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and call screeners and for making a successful initial contact with a customer. You will also learn the four profile types and strategies for creating account profiles. In this course, you will learn how to assess a sales opportunity, the four  more...

Motivating a Winning Sales Team Motivating a Winning Sales Team Famous college football coach Lou Holtz said, "Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it." As a sales manager, what can you do to make a difference in how your team members' use their abilities? How can you increase their level of motivation and create positive attitudes? In this course,  more...

Program Life Cycle and Benefits Management ... why it's important to organize programs into phases, the key distinctions between program and project life cycles, and how program benefits and governance are managed across the life cycle. Also covered are the activities carried out in each phase of the program life cycle, with examples from different program scenarios. With a foundational knowledge base reflecting the most up-to-date program  more...

Strategic Planning Strategic Planning Selling high-value contracts is fiercely competitive, with buyers setting stringent criteria by which to judge prospective key suppliers. Success at this level requires knowledge of these criteria and an awareness of what will be required to ensure that your proposition is viewed most favorably. Using "stripped down" project management techniques, this course outlines the  more...

Negotiating to Mutual Benefit ...key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer  more...

Understanding Your Customer Understanding Your Customer Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research  more...

ITIL reg V3 Overview Creating a Service Culture ITIL® V3 Overview: Creating a Service Culture Organizations around the globe rely on information technology now more than ever in order to survive and thrive in today\'s competitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while maintaining and  more...

Working with Your Customer s Key Players ...Key Players Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can  more...

Understanding Your Target Customer s Business Understanding Your Target Customer's Business Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain  more...

Gaining Access to Key Personnel at Your Target Accounts ...Key Personnel at Your Target Accounts In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn  more...

Introduction to the Service Desk Introduction to the Service Desk ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Whether you call your Internet provider because you can't connect to your bank because your online banking password isn't working or your satellite television provider because your signal is poor, chances are all these different calls for  more...

Windows Server 2003 Planning a Security Infrastructure Windows Server 2003: Planning a Security Infrastructure Microsoft To outline the processes and considerations for the planning the public key infrastructure and securing network data  more...

Windows Server 2003 Logical Network Security Windows Server 2003: Logical Network Security Microsoft To outline the decisions and considerations for designing a public key infrastructure and an authentication strategy  more...

Leadership ...ness elements. A clear understanding of these elements is key in developing an organization's strategic plan and vision. These core elements include: organizational structure and culture, roles and responsibilities of managers and leaders, change management, motivation and negotiation, and conflict and empowerment. This course explores the concepts of organizational design and  more...

Managerial Skills and Abilities ...heir understanding of management principles and theories, key organizational functions, and their mutual interrelationships. This course explores basic principles of management, management theories, styles and tools, and interdependence of functional areas in an organization. It identifies tools and techniques used by the HR, Finance, Risk, and Knowledge management functions in an  more...

Measurement Assessment and Metrics Measurement: Assessment and Metrics ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Were you ever in a situation where you started a new project and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is  more...

Six Sigma Projects and the Black Belt Role ... deliver the expected results. This course deals with the key considerations around the selection of kaizen and Six Sigma projects. It also explores Black Belt roles and the associated Black Belt qualifications needed for leading Six Sigma teams to realize their project goals. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist  more...

Business Performance and Financial Measures in Six Sigma ...course explores how businesses use balanced scorecard and key performance indicators (KPIs) to find their critical success factors and use them to measure progress toward organizational goals. It also explores the varied and sometimes unexpected effects of customer loyalty on business success. Turning to purely financial measures of success, this course explores how these financial measures are  more...

Correlation and Regression Analysis in Six Sigma ...terval. The course also draws learners' attention to some key considerations in correlation analysis, such as correlation and causation. In terms of regression analysis, the course discusses the simple linear regression model, how to create it using sample data, interpret and use it, and conduct a hypothesis test to check that the relationship between the variables is statistically significant.  more...

Thinking Strategically Thinking Strategically As business success becomes more difficult to achieve, companies are discovering the importance of strategic thinking. Being lean and mean and process efficient is no good if you don't have the correct business strategy. But what is strategic thinking and what does it look like in the context of your business? This course is focused on discovering and using the key  more...

Sustaining Competitive Advantage Sustaining Competitive Advantage In today's competitive business environment, being as good as the competition is not enough. An organization must devise strategies and develop the skills, knowledge, and competencies to set it apart from the competition. In this course business strategies are examined that can help a company gain and sustain competitive advantage. Companies build their  more...

Planning and Implementing a Business Strategy ...that they have prepared the groundwork. This involves two key stages: formulation and implementation of strategy. In the first phase, the manager must plan the strategy, build a vision, and communicate it to ensure there are the needed resources and strategic alignment to succeed. The second stage is to bring the team along and create the conditions for the strategy to take hold. This  more...

Using Lean for Perfection and Quality Using Lean for Perfection and Quality Lean methodology comprises a powerful set of tools designed to optimize perfection and quality in a manufacturing or service organization. 5S is a tool for organizing and creating a productive work environment. Hoshin Kanri deals with strategic direction and management to ensure creation of value in products and processes. Jidoka helps identify and solve  more...

Overview of Project Mgmt PRINCE2 2009-aligned ...; Foundation Project-based operations have become a key factor in today's business world. The importance of choosing a well planned and proven method for managing projects is a challenge for organizations across the board. If you think about it, almost every work effort is a project, from constructing a new building within a university campus to designing and delivering a new line of  more...

The Acct Equation and Financial Statements The Acct. Equation and Financial Statements Business owners and managers, regardless of form and size of their organizations, put their best efforts in generating enough assets to pay for business's liabilities and build adequate stockholders' equity. The basic accounting equation offers us a simple way to understand how these three elements assets, liabilities, and stockholders' equity  more...

Basic Acct Principles and Framework Basic Acct. Principles and Framework Accounting and finance are the universal languages of business, and their functions form the core of most organizations. The accounting function sets up the bookkeeping system, monitors it, prepares and presents the financial statements to management, and interprets them as needed. Bookkeeping is a part of the accounting function and involves the  more...

Giving Constructive Criticism Giving Constructive Criticism Feedback is an essential element of successful businesses. Everyone benefits from the exchange of meaningful, constructive criticism. But giving criticism that is constructive rather than destructive can be one of the most important and difficult skills to learn. Given thoughtlessly, without proper preparation and consideration, it's likely to be ignored by the  more...

Introducing Cloud Computing Introducing Cloud Computing This course explores the evolution and definition of cloud computing and cloud services. It provides a look at the key characteristics that make cloud services unique and very valuable to some business scenarios. The course serves as a basic technology overview of the concepts and strategies emerging from the cloud and aims to provide the background needed to  more...

Professional Networking Essentials Finding Opportunities to Make Connections ...ssentials of professional networking is a major asset and key for success. Networking is all about people and making beneficial connections that will help you build a stable and fulfilling career. Unleashing the power of a network isn't something to be taken lightly. Poor networking skills and lack of etiquette can create roadblocks for you. However, with the right approach and techniques, the  more...

Sharepoint 2010 Operational Health ...sites, manage documents, and provide intelligence to make key business decisions. This course covers managing SharePoint server's operational health, including backup and restore methods, monitoring logs, and analyzing the health of the SharePoint farm. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-667 (TS: Microsoft SharePoint  more...

Creating Navigation Publishing Movies in Flash CS4 ...Creating intuitive and easy-to-use web site navigation is key to good web design. Using Flash Professional CS4, you can create effective web site navigation that allows users to easily find the information they're looking for. The final stages in the design process involve testing and publishing your application, ensuring that its functionality is free from errors. This course demonstrates how  more...

Internet Site Development Internet Site Development Planning and designing sites based on customer requirements is an essential aspect of web development. This course covers the key aspects of planning and designing sites for users, ensuring that sites have gone through site functionality testing, and also explores the use of active content and multimedia in site development. This course is part of a series in the  more...

The Essentials of Budgeting for Non-financial Professionals The Essentials of Budgeting for Non-financial Professionals Professionals and functional managers in every department deal with budgets one way or another for providing targets and direction in their day-to-day decision making and control activities. The budget is a formal expression of the plans, goals, and objectives of an organization and familiarity with the essentials of the budget is  more...

Analyzing Financial Statements for Non-financial Professionals ...used to compare your company s performance to a number or key indicators, including your competitors, industry averages and benchmarks. This course presents and discusses many methods for analyzing financial statements from a non-financial professional's perspective. It determines and interprets the key profitability, efficiency, liquidity, and solvency ratios using scenarios. It also explains  more...

Principles of Acct Finance for Non-financial Professionals Principles of Acct. & Finance for Non-financial Professionals Finance and accounting are at the heart of every business. These functions deal with recording, summarizing, and analyzing financial information across all departments for decision making, directing, and controlling their resources and activities. Every activity or non-activity in an organization has financial implications and  more...

Communication Strategies for the Remote Employee ...unication skills are not only important, but are the very key to telecommuters' success and their ability to move forward in their careers. This course provides you with an understanding of the importance of communication skills when working as a telecommuter and also covers how career advancement can be achieved while working in a remote environment. You will be introduced to key strategies  more...

Motivating and Optimizing Performance Motivating and Optimizing Performance As teams mature, they're able to perform more independently. Accordingly, team leaders must shift their role to one of maintaining motivation and optimizing team member performance. This ensures that their teams continue to perform at peak levels. The early stages of team development are about establishing the purpose of the team and its key goals, but  more...

Selecting Suppliers Administering Contracts Selecting Suppliers & Administering Contracts One of the most important steps in the purchasing process is to select the supplier that best meets your organization's purchase needs. To help with this part of the process, organizations develop supplier evaluation criteria and use tools designed to conduct a comprehensive and objective evaluation of suppliers. Once the supplier is chosen, the  more...

Performance Appraisal Essentials 360-Degree Appraisals Performance Appraisal Essentials: 360-Degree Appraisals By gathering information from many different people, a 360-degree appraisal gives a complete portrait of behavior on the job one that looks at people from multiple perspectives. This type of appraisal incorporates feedback from peers, managers, customers, and direct reports, as well as from the appraisee. And when feedback from all  more...

Performance Appraisal Essentials Planning for Appraisals ...e Appraisal Essentials: Planning for Appraisals The key to successful performance appraisals is a clear understanding between manager and employee of what is expected. Chances are if there is no such understanding, the manager will assess performance on the basis of what he or she expects of the employee, and this may be very different from what the employee understood to be the job  more...

Operations Supply Chain Management Operations & Supply Chain Management The supply chain is a network of operations running across an organization, which are needed to design, make, deliver, and service products or services for customers. Production, inventory, location, transportation, and information are performance drivers that can be managed to produce the capabilities for a given supply chain. As a part of their overall  more...

Marketing Essentials Planning and People ...keting activity. This course will also offer insight into key planning activities such as research, budgeting, development and evaluation. Finally, the importance of employee engagement and internal branding are also discussed as the key elements of the last P, people. Understanding the key role that planning and people play in the marketing process and how these aspects support the traditional  more...

Marketing Essentials Product and Price ...se focuses on the answers to these questions and provides key insight into the importance of product and price within the modern marketing mix. The course then covers the product and development process, the concept of product differentiation in today's marketplace, and what this ultimately requires from marketing professionals and companies in order to be successful. This course also provides  more...

Marketing Essentials Place Marketing Essentials: Place Getting your products and services into your customers' hands is not a simple task; a multitude of factors must be considered. How do you select the most effective distribution channels? Should you be targeting your distributors to help promote and sell your products, or should you appeal directly to consumers? How do you build strong relationships with  more...

Marketing Essentials Promotion ...port your promotional strategies, if at all? Promotion, a key aspect of the marketing mix, focuses on raising awareness about your product and service offerings among key customer target groups. This course will provide insight into how to design promotional strategies and campaigns that help expand existing markets and develop new customer relationships. You will learn about the key  more...

Operations Management and the Organization Operations Management and the Organization Operations management plays a vital role in producing and delivering goods and services to customers. It involves designing, planning, directing, and controlling the organization's resources and processes required to transform capital, skills, and materials into products and services. It is important that any operations strategy be aligned with the  more...

Marketing Essentials Marketing and Ethics ...their product and service offerings. While marketing is a key business function, it also has an important societal component that cannot be overlooked. This course introduces the concept of ethics in marketing and its close connection to corporate responsibility. It also provides insight into how to ensure marketing practices are ethical, and outlines the benefits ethical marketing can generate  more...

Applying Lean in Service Manufacturing Organizations Applying Lean in Service & Manufacturing Organizations Experts say that becoming a Lean enterprise is largely culture-related. An organization's culture dictates how people work, their attitudes toward work and change, their relationships with each other and management, and the way change is introduced and implemented. Any company that wants to make sustainable improvements can benefit from  more...

Workplace Inspections ...r faulty products, and increased productivity. One of the key ways that employers can maintain safe and compliant working conditions is to conduct regular and thorough workplace inspections. This course provides and introduction to workplace inspections, both internal, self-regulated inspections and external inspections carried out by the Occupational Safety and Health Administration (OSHA).  more...

Marketing Essentials Introduction to Marketing ...can have on a company's bottom line. This course provides key insight on marketing as a key business process, its link to overall corporate strategy and how online and social media marketing is changing the face of marketing by bringing companies and customers closer together than ever before through new technologies. The importance of marketing planning is also discussed including careful  more...

Creating Business Intelligence Solutions with MOSS 2007 Creating Business Intelligence Solutions with MOSS 2007 Microsoft Microsoft Certified Technology Specialist SharePoint 2007, Application Development (Exam 70-542) Microsoft Office SharePoint Server 2007 provides developers with the ability to create intelligent business solutions. This course provides an overview of the features that accomplish this and specifically how to use them to  more...

SAP Supply Chain Management SAP Supply Chain Management SAP SAP Supply Chain Management (SCM) is comprised of a collection of applications under the SAP system that enable advanced planning. Tightly integrated with SAP Enterprise Resource Planning (ERP), the SAP SCM system is used to streamline and optimize the supply chain by enabling automated decision making and providing improved analytical components. This course  more...

Cisco IINS 1 0 Cryptography Encryption Digital Signatures ...nt to have a good understanding of the issues involved in key management. Cryptographic hashes and digital signatures play a major role in modern cryptosystems, and it is important to have a good understanding of the basic mechanisms of these algorithms and some of the issues that are involved in choosing a particular hashing algorithm or digital signature method. This course provides a primer  more...

CompTIA Security 2008 Public Key Infrastructure Access Security ...Key Infrastructure & Access Security CompTIA SY0-201 CompTIA Security 2008 Edition Access security, both within a network and on the Internet, is paramount to corporate security. Modern network environments use key encryption technologies in order to provide security and availability to both employees and customers. This course explores the use of certificate servers and certificates to  more...

CompTIA Server 2009 IT Environment ...d documentation, a well planned design of server space is key to a well managed network. The proper physical environment for optimal operation along with the physical security measures that should be put in place are also described in this course. The course maps to CompTIA's Server exam, SK0-003, and covers the following exam objectives: 4.1 Write, utilize, and maintain documentation,  more...

Anger Management Essentials Managing Controlling Anger Anger Management Essentials: Managing & Controlling Anger Anger is a subject that affects most everyone. Some individuals need help in controlling their anger, whereas others need help to positively express feelings of anger that are buried. It's important to find healthy ways of owning and expressing your anger. Otherwise, it may find some expression that is inappropriate, unhealthy, or  more...

Accounting for Companies Stock Transactions Dividends Accounting for Companies' Stock Transactions & Dividends A publicly or privately held company, also known as a corporation, is an entity separate and distinct from its stockholders. When an investor puts money in a company in return for part ownership, the company issues stocks to the investor. Stock is the evidence of the ownership interest of the stockholder. Sometimes a company also  more...

The Cash Flow Statement ...ay-to-day cash requirements. The Cash Flow Statement is a key financial statement that reports cash receipts, payments, and net change in cash resulting from operating, investing, and financing activities during a reporting period. This course discusses various aspects of Cash Flow Statements and walks the learner through the steps in preparing one using a business scenario. Learners are  more...

The Balance Sheet The Balance Sheet The Balance Sheet is arguably the most important of all financial statements. It is a financial snapshot of a company's health at a specific point in time as measured in terms of assets, liabilities, and owners' or shareholders' equity. It allows you to see what a company owns as well as what it owes to other parties. People who might be interested in the Balance Sheet  more...

SAP BusinessObjects Web Intelligence SAP BusinessObjects: Web Intelligence SAP Data may be an enterprise's most valuable proprietary asset. Each enterprise possesses unique data that, when used strategically, provides a competitive advantage. Data can reveal significant information about customer behavior and preferences, and provide insight into business processes that may ultimately influence what a company sells, how  more...

HIPAA Privacy Essentials ...and business associates of covered entities recognize the key provisions of HIPAA, how their organizations are affected by HIPAA, and how the privacy rules impact them. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and  more...

SAP Project Planning Implementation ...he requirements of your business. This course surveys the key activities and tasks that make up the five phases of SAP implementation using ASAP methodology: Project Preparation, Business Blueprint, Realization, Final Preparation, and Go Live & Support. It also shows you how to use SAP's Implementation Guide (IMG) to customize business process activities to fit the needs of your business. This  more...

Configure Manager Maintain IP Services in Windows Server 2008 ...in a network infrastructure. Windows Server 2008 provides key services including routing, remote access, and support for TCP/IP and security protocols. Windows Server 2008 can act as a router providing static IPv4 and IPv6 routing to remote networks and can provide dynamic routing through the support of routing protocols such as Routing Information Protocol (RIP). Another key IP service is the  more...

Active Directory Certificate Services in Windows Server 2008 ...r 2008, which can be used to employ cost effective public key technologies into your organization, allowing for secure and efficient communication within your network. It describes new support features that allow network devices such as routers and switches to obtain certificates, and a new console snap-in that allows you to view the health status of distributed enterprise certificates  more...

Planning for Exchange Server 2010 ...Exchange Server remains the same; however, there has been key improvements in the areas of security and compliance, unified messaging, mobile communications, reliability, and recoverability. This course discusses the new features of Exchange Server 2010 and the hardware required to support an installation. Also discussed are the steps that should be followed when planning for a new  more...

Cisco Switch 1 0 Highly Available Networks ... allowing constant access to all infrastructure paths and key servers. High availability is not only about adding redundant devices. It also implies planning with an eye on where the points of failure occur, and to design the network so that these points of failure can be compensated for. As a Cisco administrator it is important for you to have the knowledge required to implement a highly  more...

Cisco Switch 1 0 Configuring Layer 3 High Availability ...n alternative means by which all infrastructure paths and key servers can be accessed at all times. It is important for you as a Cisco administrator to know how to implement high availability using Cisco IOS software. Features such as Hot Standby Router Protocol (HSRP) provide Layer 3 redundancy to network hosts. Virtual Router Redundancy Protocol (VRRP) and Gateway Load Balancing Protocol  more...

Cisco Switch 1 0 Analyzing Campus Network Designs ...ars the enterprise campus network has evolved, becoming a key element in this business computing and communication infrastructure. The increasing complexity of business and network requirements creates an environment where a fixed model no longer completely describes the set of capabilities and services that constitute the campus network today. The Cisco Life-cycle Services model uses a  more...

Cisco Route 1 0 Implementing an OSPF-Based Solution ...of using proper route summarization techniques which is a key feature of OSPF. An OSPF network can scale to very large sizes, in part because of route summarization. Default routes can reduce routing table size, and also reduce memory and CPU utilization. The use of special-case area types to inject default routes reduce the amount of flooding, the link-state database (LSDB) size, and the  more...

Cisco Route 1 0 EIGRP Implementation for the Enterprise ...is course reviews the benefits of EIGRP and discusses the key capabilities that distinguish EIGRP from other routing protocols. The implementation plan is covered as the first step in configuring EIGRP, followed by basic EIGRP configuration. To assist in verification, this course introduces various Cisco IOS software show commands and defines the key fields in each.Advanced configuration  more...

Fibre Channel Storage Networks Fibre Channel Storage Networks EMC To recognize the role of the key physical and logical components in the Fibre Channel SAN architecture, distinguish between Fibre Channel SAN topologies, identify what's involved in managing the SAN environment, and introduce the challenges associated with implementing a Fibre Channel SAN solution.  more...

Intelligent Storage Systems Intelligent Storage Systems EMC To identify the key physical components and logical elements in an intelligent storage system and recognize their role in I/O flow through the environment.  more...

Introduction to Storage Technology Introduction to Storage Technology EMC To introduce the challenges presented by data management and differentiate between the key storage media, components, requirements, constraints, and solutions for managing data.  more...

Storage System Architecture Storage System Architecture EMC To recognize the role of the key physical and logical components in the architecture of a storage environment and differentiate between the benefits and advantages of the IDE/ATA, SCSI, and Fibre Channel storage interfaces.  more...

The Certificate Services Infrastructure in MS Win Server 2008 ... projects involving the addition or migration of a Public Key Infrastructure (PKI) and Windows Server 2008 Active Directory Certificate Services (AD CS) can be very challenging for the enterprise administrator and IT support team. A lot of effort is required to evaluate the requirements and policies of the business, as well as plan the most secure and suitable Certification Authority structure  more...

Designing the Active Directory Infrastructure in MS Win Server 2008 ...e logical and physical components. This course covers the key logical AD DS design considerations, including the characteristics and number of forests and domains to implement, the choice of functional levels to configure, updating the Active Directory schema, and the options for establishing trust between multiple forests. It also outlines guidelines for designing the site topology composed of  more...

Server Application Virtualiztion in MS Win Server 2008 ...ce costs and administrative resources. This course covers key virtualization techniques that can be implemented in the enterprise infrastructure, concentrating on server and application virtualization. This includes virtual server consolidation using Windows Server 2008 Hyper-V functionality, as well as the management products available to configure the virtual servers and centrally manage  more...

Network Access in MS Win Server 2008 ...domain, resources, and services. This course outlines the key technologies to consider when designing the external network access strategy. Included is a look at the remote access abilities provided by Windows Server 2008's Network Policy and Access Services role, which consist of the Routing and Remote Access, Network Policy Server, and Network Access Protection role services. The course  more...

Planning Name Resolution IP Addressing in MS Win Server 2008 ...heme and name resolution strategy. This course covers the key IPv4 and IPv6 characteristics, advantages, and drawbacks, so that administrators are able to plan an appropriate addressing approach. The course outlines the IPv4 and IPv6 technologies needed for IP version coexistence and eventual migration to IPv6 addressing. The course also examines the key characteristics of the DNS server role,  more...

Certificate Services SANS High Availability in Win Server 2008 ...oying storage area networks. High availability is another key consideration when implementing Windows Server 2008. This course covers planning for availability and scalability through the use of technologies such as Failover Clustering and Network Load Balancing. This course is one in a series that covers the objectives for Microsoft exam 70-646 PRO: Windows Server 2008, Server Administration.  more...

Patch Mgmt Securing Monitoring Servers in Win Server 2008 ...rity and performance of business-critical servers, is the key to running an efficient Windows 2008 environment. This course discusses planning patch management strategies using Windows Server Update Services as well as monitoring the performance and security of servers using the Reliability and Performance Monitor tool and Windows System Resource Manager. This course is one in a series that  more...

Management Improvements in Windows Server 2008 R2 Management Improvements in Windows Server 2008 R2 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640) Windows Server 2008 R2 offers a number of improved as well as new features, especially in the area of management, virtualization, and server availability. This course begins with a focus on new management capabilities provided  more...

Active Directory Doman Services in Windows Server 2008 R2 ...tory Domain Services administration including a review of key considerations when installing a new Windows Server 2008 R2 domain controller to your AD DS infrastructure and the new Active Directory Administrative Center (ADAC) provided for easier Active Directory object management. The course also introduces the new Active Directory Recycle Bin and demonstrates how to enable it and use it to  more...

The Consumer Electronics Industry Overview Version 1 The Consumer Electronics Industry Overview: Version 1 The Consumer Electronics industry is made up of companies from around the world that manufacture electronic audio and video equipment for individual consumers and businesses. In this fast-moving industry, where some products are lucky to have a shelf life of more than a year, companies need to be able to adapt quickly. In addition, they  more...

The Aerospace Defense Industry Overview Version 1 ...sector is an international multi-billion dollar industry. Key stakeholders include aircraft and aircraft component manufacturers, civil and military avionics service providers, governments, and privately funded research and development organizations. These organizations deliver aircraft and their components, as well as software and systems, such as modeling and simulation software, and data  more...

The Capital Markets Industry Overview Version 1 The Capital Markets Industry Overview: Version 1 The capital markets industry is an exciting, fast-paced, and volatile industry. Comprised of investment banks, securities firms, and a variety of other stakeholders, the industry helps companies and governments raise long-term funds on the capital markets. The industry participants deliver various services to their clients, such as  more...

The Chemicals Industry Overview Version 1 ...logy. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the chemicals industry. It will identify the main sectors of the chemicals industry and its business drivers, and review the key aspects of the industry business model, its competitive environment, and the current trends in the industry. Finally, this course outlines some  more...

The Broadcasting Entertainment Industry Overview Version 1 ...ques. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the broadcasting and entertainment industry, and strategies employed to meet some of those challenges. It will identify the main sectors of the broadcasting and entertainment industry and its business drivers, and review the key aspects of the industry business model, its  more...

The Banking Industry Overview Version 3 ...ions. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the banking industry, and strategies employed to meet some of those challenges. It identifies the main sectors of the banking industry and its business drivers, and reviews the key aspects of the industry business model, its competitive environment and the current trends  more...

The Utilities Industry Overview Version 1 The Utilities Industry Overview: Version 1 The utilities industry is essential to modern living and the modern economy. It provides safe sources of drinking water, proper sewage disposal, and reliable heat sources for homes and businesses. It also provides a reliable source of electrical energy to operate the machinery, equipment, and appliances that are vital to a region's prosperity and  more...

The Retail Industry Overview Version 3 ...rice. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the retail industry, and strategies employed to meet some of those challenges. It will identify the main sectors of the retail industry and its business drivers, and review the key aspects of the industry business model, its competitive environment and the current trends  more...

The Education Industry Overview Version 1 The Education Industry Overview: Version 1 The education industry provides its students with the knowledge and skills to adapt to a continually changing working world. The industry consists of an expanding array of organizations that seek to provide lifelong learning to its customers. These organizations include traditional colleges and universities as well as companies focused on training  more...

The Telecommunications Industry Overview Version 3 ...ions. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the telecommunications industry, and strategies employed to meet some of those challenges. It identifies the main sectors of the Telecommunications Industry and its business drivers, and reviews the key aspects of the industry business model, its competitive environment  more...

The Insurance Industry Overview Version 3 ...global environment. This course helps learners understand key concepts, terminology, issues, and challenges associated with the insurance industry, and strategies employed to meet some of those challenges. It identifies the main sectors of the insurance Industry and its business drivers, and reviews the key aspects of the industry business model, its competitive environment, and the current  more...

The Federal Government Industry Overview Version 3 ...orce. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the federal government industry, and strategies employed to meet some of those challenges. It will identify the main sectors of the federal government industry and its business drivers, and review the key aspects of the federal government business model, its competitive  more...

The Information Technology Industry Overview Version 3 ...ives. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the information technology industry, and strategies employed to meet some of those challenges. It will identify the main sectors of the information technology industry and its business drivers, and review the key aspects of the industry business model, its competitive  more...

Preparing to Interview Preparing to Interview Conducting effective interviews is as much an art as it is a science. You need to use your instinct and discernment, but solid preparation is equally important. Preparing properly helps you evaluate candidates accurately and fairly, helps to create a positive impression, and shows that you are professional. It can also help you avoid common errors such as talking too  more...

Conducting an Effective Interview Conducting an Effective Interview Proper preparation is crucial to ensure a good interview. But all your preparation will be useless if you don't follow some important guidelines when conducting the employment interview. Opening the interview properly and establishing a sound format are key. You must also be mindful of the functions of different question types and styles so you can use them  more...

Managing High Performers Managing High Performers Are you paying enough attention to your high performance employees, the people who really help drive your organization? To assume that they don't need your ongoing support because they seem self-sufficient can be a costly mistake. If you don't give them the attention they need and deserve, they may take their energy elsewhere. The key is to keep them engaged and  more...

Managing New Managers ... But training is an ongoing process, and mentoring is one key strategy for turning these new managers into leaders who'll help keep the organization prosperous into the future. This course covers the elements of an effective orientation program. It then illustrates some appropriate techniques for training new managers, such as job coaching, customer and supplier visits, and involvement in  more...

Public Speaking Strategies Preparing Effective Speeches Public Speaking Strategies: Preparing Effective Speeches The phrase natural born speaker is misleading. While some people are more outgoing and conversational, a well-delivered speech is far from being spontaneous or natural. In fact, effective public speaking requires significant planning and preparation. Like cooking, driving, or playing a sport, it's a learnable skill. This course teaches  more...

Competitive Marketing Strategies Analyzing Competitors ...on, you need to understand your competitors. Who are your key rivals and what drives their marketing decisions? What do they do well and where do they miss the mark? Gathering and analyzing this kind of information is the starting point for developing effective strategies that can increase your competitive advantage and build market share. This course describes a process for developing a  more...

Competitive Marketing Strategies Selecting Implementing Strategies Competitive Marketing Strategies: Selecting & Implementing Strategies Competitive marketing strategies can help your organization gain market share, minimize the impact of competitors, and increase revenues. These outcomes can only be achieved, however, if organizations understand how to translate their competitive advantages into winning strategies. This course describes the different types  more...

Web Services XML Web Services & XML Since XML provides a language that can be used on various platforms and by a variety of applications, it is an ideal way for web services to send information back and forth. This course will examine the key role that XML plays in the creation and use of web services and its various elements. Specific topics include using SOAP, WSDL, REST, and security.  more...

Brand Management for Social Media Wireless Technologies ... effectiveness and brand staying power. Consumers are now key drivers for corporate brand strategy. Brand managers need to understand how to harness the power of these technologies and how consumers interact with these technologies. And they must appreciate how they can use social media and wireless technologies to their strategic advantage. This course provides instruction on the benefits and  more...

Developing a Brand Internally ...ernal engagement is increasingly being viewed as not only key to effective brand development, but an important driver of customer value. Aligning the brand promise, organizational actions, and the real brand experience helps generate brand staying power and customer loyalty. This course discusses the benefits associated with developing brands through internal engagement and provides instruction  more...

Global Brand Management ...ernational market research and internal analysis, and the key stages associated with launching a global brand. It also provides the main guiding principles for global branding and outlines the level of organizational support required for any successful global branding effort. And it addresses the impact of counterfeiting and trademark infringement on brands, what it means for global brand  more...

Accounting Transactions and Books of Account ...t the end of an accounting period. This course covers the key accounting skills of recording accounting transactions in a journal and then posting them into a ledger. You'll be guided through examples of appropriate general and special journals entries and you'll learn how to use general ledgers and subsidiary ledgers for a variety of transactions. Finally, you'll learn to analyze a  more...

Preparing for Organizational Change ...ment. Preparing yourself for such changes, and having the key skills and self-motivation you will need at the time, will mean not only surviving organizational change, but thriving in it. In this course you will learn the importance of being prepared for organizational change when it comes. This course covers essential skills for handling organizational change, including a willingness to take  more...

Management Maintenance of Windows 7 Client Systems ...software-related problems. This course provides a look at key tools provided in Windows 7 to monitor and resolve system issues and to help identify what has happened to affect performance or function. Included is a discussion of the Event Forwarding capability first introduced in Windows Vista, as well as the use of Performance Monitor, Resource Monitor, and Task Manager. If CPU or memory  more...

Resolving Windows 7 Network Connectivity Issues ...r setup of wireless and remote access connections and the key parameters to check if a client is experiencing problems establishing a VPN or DirectAccess connection. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-685 Pro: Windows 7, Enterprise Desktop Support Technician. Passing this exam will earn the learner Microsoft  more...

IT Strategy Essentials Implementing an IT Strategy IT Strategy Essentials: Implementing an IT Strategy After your IT strategy plan is complete, you can start implementing it. But first you need to get buy-in from various stakeholders so that the work that's required to carry out the IT strategic initiatives can move forward smoothly. It's important, therefore, to communicate the plan to the stakeholders and get their feedback. When this is  more...

Fundamentals of Organizations - Groups ...Fundamentals of Organizations - Groups Groups are a key component in any organization, so knowing how they function best is vital when trying to understand organizational behavior. Working in groups has key advantages for organizations, such as fostering creativity, pooling skills, and improving decision-making and performance. But groups aren't always effective, so it's important to  more...

The Value of Peer Relationships ... Positive interpersonal professional relationships play a key role in determining individual and organizational success. Because of this, they are an important influence on strategic decision making. The bond between peers is the most basic relationship element in any organization, and it can stunt efforts for success or stimulate efforts that flourish. The unique character of each relationship  more...

Creating Maintaining a Positive Work Environment ...hing and maintaining a positive work environment. This is key to any organization's long-term success, no matter how many employees you have. It's leaders who foster the work atmosphere; they're responsible for conducting things in a way that helps raise people's spirits. Leaders can also help counteract a negative environment, and create a positive one by communicating honestly, respecting and  more...

Key Strategies for Managing Cross Functional Teams ...Key Strategies for Managing Cross Functional Teams Managing cross-functional teams can be challenging because you have to unite individuals from different departments and different levels of the organization around a common goal. Each phase of a cross-functional team's development has associated risks, and steering the team through these phases requires special leadership characteristics  more...

Sharepoint 2010 Content Mgmt Social Computing Collaboration Sharepoint 2010 Content Mgmt., Social Computing & Collaboration Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for enterprise content  more...

Deploying Windows Server 2008 Servers ...rating systems, such as Windows Vista and Windows XP. The Key Management Service (KMS) in Windows Server 2008 simplifies client activation and eliminates the need to perform manual activations on each client. This course is one in a series that covers the objectives for Microsoft exam 70-643: Windows Server 2008 Applications Infrastructure, Configuring. Passing this exam completes the  more...

Sharepoint Authentication Web App Secruity Configuration ...sites, manage documents, and provide intelligence to make key business decisions. This course provides information on how to configure claims based authentication and advanced web application security for SharePoint 2010. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-667 (TS: Microsoft SharePoint 2010, Configuring). Passing this  more...

Configuring Administrating Sharepoint 2010 Search ...sites, manage documents, and provide intelligence to make key business decisions. This course provides the essentials to configure and manage Search for SharePoint 2010. The course will cover how to configure crawl schedules, iFilters, crawl rules, content sources, scopes, managed properties, content types, search components, index partitioning and federated search locations . This course is  more...

Configuring Web Applications for Sharepoint 2010 Configuring Web Applications for Sharepoint 2010 Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides the essentials to configure and manage web applications for  more...

Sharepoint 2010 Performance Sharepoint 2010 Performance Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course covers the setup of SSRS, and performance configuration and monitoring. This course is one  more...

Managing Sharepoint 2010 Features Solutions ...sites, manage documents, and provide intelligence to make key business decisions. This course covers deploying and managing SharePoint solutions and features, managing sandbox solutions, and managing user solutions. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-667 (TS: Microsoft SharePoint 2010, Configuring). Passing this exam  more...

Configuring Sharepoint 2010 Site Collections ...sites, manage documents, and provide intelligence to make key business decisions. This course covers creating and managing site collections created in SharePoint. Also covered are the user security for SharePoint. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-667 (TS: Microsoft SharePoint 2010, Configuring). Passing this exam will  more...

Upgrading to MS Sharepoint 2010 ...nage documents, and provide business intelligence to make key business decisions. SharePoint Server 2010 can be upgraded from a previous version or content can be migrated into SharePoint 2010. This course provides the information to plan and implement upgrades and content migrations to SharePoint 2010. This course is one of a series in the SkillSoft learning path that covers the objectives for  more...

Installing Configuring MS Sharepoint 2010 ...nage documents, and provide business intelligence to make key business decisions. This course provides an overview of SharePoint 2010 Server architecture and the basic requirements to set up a SharePoint 2010 Server within your organization. The course also demonstrates how to set up and use the configuration tools to deploy SharePoint 2010 Server for the first time. This course is one of a  more...

Core Configuration for Sharepoint 2010 ...sites, manage documents, and provide intelligence to make key business decisions. This course provides an introduction to Service Application for SharePoint 2010 and how to configure the service application and manage them as a SharePoint 2010 administrator. In addition, the course provides a walk through of SharePoint 2010 Central Administration site and the key configuration settings. This  more...

Planning Sharepoint 2010 Service Applications Component Strategy Planning Sharepoint 2010 Service Applications & Component Strategy Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning Service Applications,  more...

Planning a Sharepoint 2010 Upgrade Planning a Sharepoint 2010 Upgrade Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into planning an upgrade strategy and designing a migration strategy  more...

Designing Sharepoint 2010 Security Designing Sharepoint 2010 Security Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to designing security, architecture, and planning and deploying  more...

Backing Up Restoring Monitoring Sharepoint 2010 Backing Up, Restoring & Monitoring Sharepoint 2010 Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for SharePoint backup, recovery, and  more...

Sharepoint 2010 Maintenance Provisioning Sharepoint 2010 Maintenance & Provisioning Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for SharePoint maintenance and provisioning  more...

Planning for Search in Sharepoint 2010 Planning for Search in Sharepoint 2010 Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for search for SharePoint 2010. This course is one  more...

IFRS Standards for Financial Statements Their Items ...Items This course introduces the objectives of some key standards from the IFRS along with their scope and key business implications. Where they apply, it examines differences with GAAP and the implications of switching from the GAAP to the IFRS system. The course also addresses standards relating to the presentation of financial statements, inventories, statement of cash flows,  more...

IFRS Key Standards for Financial Accounting Activities ...Key Standards for Financial & Accounting Activities The International Financial Reporting Standards (IFRS) are a set of global standards developed by the International Accounting Standards Board (IASB). They enable individuals, businesses, and governments to have consistent accounting and reporting practices, produce comparable financial statements, and establish a common accounting  more...

IFRS Transitioning to IFRS ...es will have to assess how the new procedures will affect key employees' daily duties and provide the appropriate training for them. They'll have to ensure that their accounting and data management systems can provide the information necessary to be IFRS compliant. And they must determine the costs involved in switching to the new standards. IFRS 1 was created to set out procedures for  more...

The Fundamentals of Globalization Analyzing the Global Environment The Fundamentals of Globalization: Analyzing the Global Environment A global organization needs to be sensitive to the environmental factors that shape national and global markets. Awareness of conditions at national and global levels enables managers to respond appropriately to the constantly changing social, political, economic, and technological forces they will have to navigate.  more...

Advanced Data Management in Excel 2007 ..., and group and outline data so that you can focus on the key parts of your data. Validation features ensure that data is correct, that it is entered in the proper format, and that formulas are working correctly, all of which are incredibly important for maintaining accurate records. This course explores organizing and subtotaling data in Excel 2007 using the available features. It also covers  more...

Creating Navigation Publishing Movies in Flash CS3 ...Creating intuitive and easy-to-use web site navigation is key to good web design. Using Flash Professional CS3, you can create effective web site navigation that allows users to easily find the information they're looking for. The final stages in the design process involve testing and publishing your application, ensuring that its functionality is free from errors. This course demonstrates how  more...

JavaScript Objects Object-Oriented Programming JavaScript: Objects & Object-Oriented Programming Object-oriented programming is an important feature of JavaScript. This course will explore the advantages and implications of object-oriented programming, and prepare the learner to create and utilize user-defined objects in JavaScript. It will also introduce key objects that are part of the JavaScript language, including String, Math,  more...

Managing Virtual Teams Managing Virtual Teams Virtual teams are emerging as the basic unit for conducting business of all types. Studies show that over 80 of workers today are involved in some way with team members who are not physically located in the same office. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new  more...

Cisco IUWNE 1 0 Wireless Frame Basics Nonstandard Technologies ...frame exchange, whether 802.11x or nonstandard frames, is key to installing and troubleshooting wireless networks efficiently, and knowing the tools used to support these activities is just as important. This course provides the basics needed to understand which frames can be expected, what their role is, and what their speed will be in order to quickly detect when a portion of a dialog is  more...

Cisco IUWNE 1 0 Introducing Installing Administering WCS Cisco IUWNE 1.0: Introducing, Installing & Administering WCS Cisco Cisco Certified Network Associate Wireless (CCNA Wireless) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0 The Cisco Wireless Control System (WCS) is an optional network component that works in conjunction with lightweight access points (APs), controllers, and the Cisco Wireless Location Appliance. With  more...

Getting Started with Data Sets Using VB 2008 ... various aspects of DataSets and their role as one of the key components of the ADO.NET architecture. Specific topics covered include creating DataSets with Visual Basic 2008, working with typed and untyped DataSets, and configuring typed DataSets and DataAdapters. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS):  more...

SQL Server 2008 High Availability and Disaster Recovery ...ance (Exam 70-432) SQL Server 2008 provides several key features that improve the availability of servers and databases so that downtime for users is minimized. These solutions include database mirroring, log shipping, replication, and failover clusters. These reliability features help administrators maintain multiple sets of data that help ensure that critical systems remain accessible,  more...

Implementing SQL Server 2008 Integration Services ...tion of this server component. The course also covers the key utilities used to configure and manage Integration Services, including the SQL Server Management Studio, Business Intelligence Development Studio, configuration wizards, and command-line tools. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-448 T'S: Microsoft SQL  more...

Deploying Delivering SQL Server 2008 Reporting Services Reports ...orts using the user-friendly Report Builder tool. Another key benefit of Reporting Services is interoperability with a range of external applications. This course provides an overview of rendering report data to applications using the Report Server Web Service, Report Viewer controls, and URL access. Also discussed are options that can be configured for the delivery of reports, including the  more...

Maintaining SQL Server 2008 Reporting Services ... SQL Server 2008 Reporting Services and its components is key in providing customers and clients access to the Business Intelligence information they need. This course outlines the tools used and tasks involved in managing and maintaining access to Reporting Services and corresponding data. It covers the authentication subsystem and role-based authorization model used by Reporting Services, as  more...

Querying Cubes Working with Data Mining in SSAS ...e modified with MDX. The course also provides a review of Key Performance Indicators (KPI), Actions, Perspectives, Translations, and Stored Procedures. In addition, this course introduces data mining. It looks at the logical and physical architecture of data mining including data mining structures, models, and algorithms. Tools related to data mining such as the Data Mining Wizard, Data Mining  more...

Oracle Database 11g Basic User Strong Authentication Oracle Database 11g: Basic User & Strong Authentication Oracle A basic security requirement is that you must know your users. You must identify them before you can determine their privileges and access rights, so that you can audit their actions on the data. This course covers creating and auditing database authenticated users and operating-system-authenticated users. It explores  more...

Oracle Database 11g Encryption Concepts Oracle Database 11g: Encryption Concepts Oracle All encryption has two parts: an algorithm, which is a procedure or a method of manipulating data, and a key or a secret that allows data to be decrypted. This course discusses the issues and challenges of encryption and describes key management solutions. It also describes the encryption options available with Oracle Database 11g. Using  more...