Instructor Led Key Account Management Training - Training Resources

G K Lim's Customer Service Excellence Training (inhouse program) Let's face it: one slight mistake in serving one customer in today's extremely competitive business environment means millions of dollars down the drain. Your company's customers don't deal with just your company alone; they have hundreds of other suppliers. Whatever excellent service they receive from one becomes a yardstick for their dealing with others, even from totally different  more...

Collaboration Skills For Human Resource Professionals An interactive case based workshop on collaborative negotiation, influencing and persuasion strategies for HR professionals, specially created by PON @ Harvard Law School, facilitated by G K Lim, FInstSMM, CMS, CEI Why this program is special 1. Each module is based on a case study or role play developed by Program on Negotiation (PON) at Harvard Law School 2. Curriculum developed  more...

G K Lim's Key Account Management Program (an inhouse offering) ...by G. K. Lim, ISO CMS, FInstSMM, CEI Although this Key Account Management Program is designed for salespeople who have the responsibility for one or more major accounts, it can be helpful to any salesperson who wishes to become more professional. It's another step up for individuals who feel they are already proficient in sales.  more...

G K Lim's Key Account Management ...KEY ACCOUNT MANAGEMENT a 2 + 1 days workshop for sales professionals on key account management and how to sell by solving customers problems thru consultative & solution selling approached facilitated by G. K. Lim, FInstSMM, CMS, CEI, assisted by Danniel Lim INTRODUCTION "We want every single dollar of the client's budget," that's the CEO's battle-cry. To achieve that objective,  more...

G K Lim's How To Sell Successfully To Corporate Customers Selling needn't be a series of lucky coincidences -- it can be an exact science. Thanks to up-to-date, tested, refined, evaluated, proven, validated, highly-praised and widely-taught American sales technologies, any sales person can consistently bring in repeat sales from the same customer. This program presents the best of both worlds -- aggressive, results-oriented, free-wheeling American  more...

ITIL Foundation - Service Mgt v3 The latest version of ITIL (IT Infrastructure Library v3) provides a detailed set of best practice for IT Service Management. This foundation course introduces ITIL as a whole - in the context of the service lifecycle. ITIL embodies practices deployed by the world's most successful organisations to optimise their IT services. This Foundation course will introduce key ITIL processes including  more...

G K Lim's How To Lead Your Subordinates To Higher Productivity Managers talk about higher productivity. Those are end results, the reason for their being managers. However, end results don t happen when the means to these end results, the journey towards these end results, are not there. To achieve higher productivity, managers need to know how to effectively manage their departments. Effective management is the key. Management is leadership in action.  more...

G K Lim's Stress Management Program a two-day executive stress management process implementation workshop facilitated by G. K. Lim, ISO CMS, FInstSMM A machine that is jammed or clogged up with debris, dust, foreign matter, or with its own waste matter, cannot produce quality products or results. It s the same with the human body. Stress jams and clogs up the human system. Uncertain business conditions in Asia have  more...

G K Lim's "It's A Deal -- Effective Business Negotiation Skills" Negotiating effectively is a subtle, unobtrusive professional skill; it doesn't come with the territory or the designation; it has to be learnt just like any other skills. It directly influences corporate profitability. All company staff members SHOULD know how to negotiate. If you don't know the principles, you are costing your company millions of dollars in lost opportunities. Most  more...

G K Lim's "Enhancing the leadership qualities of the sales manager" duration: two days conducted by G. K. Lim, ISO CMS, FInstSMM ------------------------------------------------------------------------------ INTRODUCTION ------------------------------------------------------------------------------ Sales managers talk about productivity and reaching sales quotas. Those are end results, the reason for their being sales managers. However, end  more...

G K Lim's "How To Earn Other People s S.T.A.R. (Support, Trust, Admiration & Respect)" (in Kuala Lumpur -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Putting Emotional Intelligence into action -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- COMMUNICATING FROM THE HEART UTILIZING EMOTIONAL INTELLIGENCE TO ENHANCE BUSINESS, CORPORATE, AND PERSONAL PRODUCTIVITY AND PROFITABILITY a highly interactive two-day program conducted by G. K. Lim, ISO CMS,  more...

Prince -2 Training In association with "Trans Atlantic " who are an Accredited Training Organsiations for APMG UK Prince -2 Training In association with "Trans Atlantic " who are an Accredited Training Organsiations for APMG UK a What does PRINCE2 a stand for? It stands for Projects in Controlled Environments (the 2 reflecting that this is the second version of it). a Who developed it? It was developed by the CCTA, which is part of the Office of Government Commerce, which in turn is part of the UK  more...

Account Management for Support The Support Account Management workshop is designed for experienced support professionals responsible for managing and growing key accounts. The program teaches the critical relationship skills and account management strategies required to create customer value, improve client loyalty, and generate new, profitable revenue.  more...

Project Finance Modelling B If you are in investment banking or project/ corporate finance at any level of seniority, knowing how to build, adapt or review financial models is crucial to the success of your team and the transaction. Project Finance Modelling (B) has been tailored as a perfect continuation of the Project Finance Modelling (A) course. After the completion of (A) and (B) you will have a thorough understanding  more...

Understanding Finance Accounts and Budgets -for Non-Financial Directors and Managers of small businesses This interactive one-day workshop will provide managers, directors or other key decision makers from a nonfinancial background running small or medium size businesses with practical exercises and simple techniques to increase their understanding of financial information, accounts and budgeting so they feel comfortable asking probing questions about financial information for their own business or  more...

Key account management This program enables participants to develop their customer planning, approach and behavior through our unique business planning& trackoing tool. Upon completion, participants will develop their own real life KA plan. Program contents: *Key account selection: the 2 ,dimensional approach *Key account profiling: Analysis of commercial & relationship positsion of the key account. *Strategy and  more...

ACS CONSULTANTS offers Customized Training Programs on the following lines subjects Management Development Programs Leadership Skills Development Work Life Balance Communication Skills & Body language for Success, Positive attitude. Self Motivation & Productivity Enhancement. Turn Fear & Self Doubt into Confidence & Success. How to negotiate a Win-Win situation. Program yourself for Total Success. Stress Management & Effective Relaxation  more...

Loan Management And Risk Monitoring Highlights Be aware of the key issues in loan management. Discussion on key steps in reviewing a loan. Learn how to set up an early warning system. Prevent problem loans by being able to recognize early warning signs. Recognising and dealing with borrowers who overtrades. Ensuring maximum recovery when encountering problem loans. Know the key responsibilities of an account  more...

Telecommunications in Transitiontraditonal to VOIP Respected professionals, We Leosoft Consultants is a group of consultants providing technical support to the production, telecommunication, and other various industries. We today are the leading VOIP service provider .We specialize in mainly Asterisk and VOIP Soft Switch (VPS) for the customization of Calling Card, Callback, Pc2phone, Device to phone And customized  more...

Using Customer Experience Paths to Maximize Sales The process of identifying and analyzing Customer Experience Paths (CEPs) is a method of analyzing a business from a customera s point of view. It takes into account everything the customer sees, hears and touches during their relationship with the company by identifying Moments of Truth. Rather than concentrating on the face-to-face interactions with customers only, as so many programs do, a  more...

Advanced Credit Management Understand the constraints and risks of business growth. Learn key issues in Loan Management. Be acquainted with the design and use financial dashboards to monitor your business. Gain knowledge of the key concepts in setting up an Early Warning System. Know how to conduct loan reviews. Grasp the key principles of Loan Portfolio Management. Use stress test to uncover risks in your loan  more...

Sales Excellence with Knowdoubtknowfear Once someone knows how to sell, the ONLY thing that stops them is their own level of 'DOUBTS & FEARS'. The true test of success, isn't not having 'Doubts & Fears' but the ability to Recognise, Re-organise, Remove them and then get the business'  more...

Questioning: The Key to Winning Sales . It is essential in today s business world to fully understand the selling process, selling tools to use, when to use them, and to do what the competition isn t. It will increase skills, confidence in meeting resistance, and increase closing ratios/profit margins. Sales professionals must add value to prospects and be seen as a consultant who can help improve their business s bottom line and  more...

Implementing and Managing Microsoft Exchange Server 2003 This five-day, instructor-led course provides students with the knowledge and skills that are needed to update and support a reliable, secure messaging infrastructure. This infrastructure is used for creating, storing, and sharing information by using Microsoft Exchange Server 2003 in a medium-sized to large-sized (250 to 5,000 seats) messaging environment. This course offers a significant amount  more...

Master Class in Account Management This is a highly pragmatic and interactive workshop designed for experienced consultants, managers and partners, who are in charge of developing major accounts. The workshop focuses on the mechanisms of increasing value to key accounts.  more...