Instructor Led Key Account Management Program Training - Training Resources

G K Lim's Customer Service Excellence Training (inhouse program) Let's face it: one slight mistake in serving one customer in today's extremely competitive business environment means millions of dollars down the drain. Your company's customers don't deal with just your company alone; they have hundreds of other suppliers. Whatever excellent service they receive from one becomes a yardstick for their dealing with others, even from totally different  more...

Collaboration Skills For Human Resource Professionals An interactive case based workshop on collaborative negotiation, influencing and persuasion strategies for HR professionals, specially created by PON @ Harvard Law School, facilitated by G K Lim, FInstSMM, CMS, CEI Why this program is special 1. Each module is based on a case study or role play developed by Program on Negotiation (PON) at Harvard Law School 2. Curriculum developed  more...

G K Lim's Key Account Management Program (an inhouse offering) ...by G. K. Lim, ISO CMS, FInstSMM, CEI Although this Key Account Management Program is designed for salespeople who have the responsibility for one or more major accounts, it can be helpful to any salesperson who wishes to become more professional. It's another step up for individuals who feel they are already proficient in sales.  more...

G K Lim's Key Account Management KEY ACCOUNT MANAGEMENT a 2 + 1 days workshop for sales professionals on key account management and how to sell by solving customers problems thru consultative & solution selling approached facilitated by G. K. Lim, FInstSMM, CMS, CEI, assisted by Danniel Lim INTRODUCTION "We want every single dollar of the client's budget," that's the CEO's battle-cry. To achieve that objective,  more...

G K Lim's How To Sell Successfully To Corporate Customers Selling needn't be a series of lucky coincidences -- it can be an exact science. Thanks to up-to-date, tested, refined, evaluated, proven, validated, highly-praised and widely-taught American sales technologies, any sales person can consistently bring in repeat sales from the same customer. This program presents the best of both worlds -- aggressive, results-oriented, free-wheeling American  more...

G K Lim's How To Lead Your Subordinates To Higher Productivity Managers talk about higher productivity. Those are end results, the reason for their being managers. However, end results don t happen when the means to these end results, the journey towards these end results, are not there. To achieve higher productivity, managers need to know how to effectively manage their departments. Effective management is the key. Management is leadership in action.  more...

G K Lim's Stress Management Program a two-day executive stress management process implementation workshop facilitated by G. K. Lim, ISO CMS, FInstSMM A machine that is jammed or clogged up with debris, dust, foreign matter, or with its own waste matter, cannot produce quality products or results. It s the same with the human body. Stress jams and clogs up the human system. Uncertain business conditions in Asia have  more...

G K Lim's "It's A Deal -- Effective Business Negotiation Skills" Negotiating effectively is a subtle, unobtrusive professional skill; it doesn't come with the territory or the designation; it has to be learnt just like any other skills. It directly influences corporate profitability. All company staff members SHOULD know how to negotiate. If you don't know the principles, you are costing your company millions of dollars in lost opportunities. Most  more...

G K Lim's "Enhancing the leadership qualities of the sales manager" duration: two days conducted by G. K. Lim, ISO CMS, FInstSMM ------------------------------------------------------------------------------ INTRODUCTION ------------------------------------------------------------------------------ Sales managers talk about productivity and reaching sales quotas. Those are end results, the reason for their being sales managers. However, end  more...

G K Lim's "How To Earn Other People s S.T.A.R. (Support, Trust, Admiration & Respect)" (in Kuala Lumpur -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Putting Emotional Intelligence into action -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- COMMUNICATING FROM THE HEART UTILIZING EMOTIONAL INTELLIGENCE TO ENHANCE BUSINESS, CORPORATE, AND PERSONAL PRODUCTIVITY AND PROFITABILITY a highly interactive two-day program conducted by G. K. Lim, ISO CMS,  more...

Prince -2 Training In association with "Trans Atlantic " who are an Accredited Training Organsiations for APMG UK Prince -2 Training In association with "Trans Atlantic " who are an Accredited Training Organsiations for APMG UK a What does PRINCE2 a stand for? It stands for Projects in Controlled Environments (the 2 reflecting that this is the second version of it). a Who developed it? It was developed by the CCTA, which is part of the Office of Government Commerce, which in turn is part of the UK  more...

Account Management for Support The Support Account Management workshop is designed for experienced support professionals responsible for managing and growing key accounts. The program teaches the critical relationship skills and account management strategies required to create customer value, improve client loyalty, and generate new, profitable revenue.  more...

Key account management This program enables participants to develop their customer planning, approach and behavior through our unique business planning& trackoing tool. Upon completion, participants will develop their own real life KA plan. Program contents: *Key account selection: the 2 ,dimensional approach *Key account profiling: Analysis of commercial & relationship positsion of the key account. *Strategy and  more...

ACS CONSULTANTS offers Customized Training Programs on the following lines subjects Management Development Programs Leadership Skills Development Work Life Balance Communication Skills & Body language for Success, Positive attitude. Self Motivation & Productivity Enhancement. Turn Fear & Self Doubt into Confidence & Success. How to negotiate a Win-Win situation. Program yourself for Total Success. Stress Management & Effective Relaxation  more...

Using Customer Experience Paths to Maximize Sales The process of identifying and analyzing Customer Experience Paths (CEPs) is a method of analyzing a business from a customera s point of view. It takes into account everything the customer sees, hears and touches during their relationship with the company by identifying Moments of Truth. Rather than concentrating on the face-to-face interactions with customers only, as so many programs do, a  more...