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From Online Training Directory
Customer Astonishment: The Commitment to World-Class Customer Care
Customer loyalty is the crowning achievement in any business. Customer loyalty is absolute leverage on profitability and growth. It means that your success is cumulative from year to year. In today`s business environment, a satisfied customer is no longer enough. We have all entered a new age wherein we must positively astonish our customers by anticipating their needs. To be Customer Need Driven
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From 123-CBT Computer Based Training
Six Sigma and Lean in the Organization
Six Sigma is a highly disciplined, data-driven improvement program that helps companies focus on eliminating defects in any process and delivering near-perfect products and services. Six Sigma has been globally accepted as a profitable and winning business strategy. More and more companies are embracing Six Sigma in a time when competition and sluggish markets have left operational efficiency and
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Six Sigma and Lean in the Organization
CIW Security Professional Network Security Firewalls

The CIW Security Professional series focuses on the management and deployment of e-business transaction and security solutions. These courses teach learners to implement e-business security policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies.
Learn To:
Identify the layers of the TCP/IP protocol stack and trace
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Oracle8i Backup and Recovery Strategies Backups

Course Overview This is the first course in a two-part series that covers the critical skills in planning and implementing database backup and recovery strategies. This course introduces the learners to the backup and recovery goals and functions of the various structures and processes in the Oracle architecture. In addition, participants learn to manage archive processing and maintain a
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Oracle8 Network Administration Net8 Architecture Configuration

Course Overview This is the first course in a two-part series based on Oracle8 Network Administration. This course introduces participants to the trends and problems associated with business networking and presents the various solutions required to address these problems. This series explains in detail the architecture of Net8 and describes the steps in which connections are established between
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Oracle8 Backup and Recovery - Strategies and Backups

Course Overview
This is the first course in a two-part series that will introduce participants to the critical task of planning and implementing database backup strategies. In this course, users will be introduced to backup concepts and the Oracle architecture. They will learn how to change the archive mode of a database and configure a database for archive processing. Additionally, users will
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Oracle8 Database Administration - Manage Data

Course Overview
This course is the fourth in a five-part series covering the database administration strategies and procedures provided in Oracle8. In this course, participants will learn about the concepts associated with tables. In addition, this course will teach users about maintaining data integrity, clusters and index-organized tables, and methods for loading and reorganizing data.
L
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Oracle8 Database Administration - Manage Storage Structures

Course Overview
This course is the third in a five-part series covering the database administration strategies and procedures provided in Oracle8. In this course, participants will learn the concepts associated with storage structure components. In addition, this course will teach users how to create and maintain rollback segments, temporary segments and indexes.
L earn To:
Identify
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Crystal Reports v10 Introduction to Report Design Part 2

...zing and customizing your reports. This course covers the key concepts associated with grouping, selecting, and summarizing fields and data in Crystal Reports v10. In this course, you will also learn to modify settings and format reports.
Learn To:
Identify the options for creating and modifying a group in a report.
Identify the steps to select records using Select Expert.
Sort
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Crystal Reports v10 Introduction to Report Design Part 1

...ent. It also covers the fundamentals of databases and the key concepts associated with relational databases. In this course, you will learn to plan, create, preview, save, and distribute reports.
Learn To:
Identify the features of Crystal Reports v10.
Open an existing report in Crystal Reports v10.
Identify the key concepts of databases.
Identify the options for creating a
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CIW JavaScript Fundamentals Part 1 Programming Principals

Course Overview This is the first course in a two part series that presents students with both theoretical and practical instruction on the origins and basic features of the JavaScript programming language. This course will provide an introduction to JavaScript and some common programming concepts. It will cover working with variables and data. Students will also learn about functions, methods
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CompTIA Server 2005 Upgrading Processors Storage Devices

This course teaches the general aspects of upgrading servers. The course is divided into two units, Service Tools and Processors and Storage Devices. The Service Tools unit introduces the general tools that help the administrator learn about the health of the servers. In the Processors and Storage Devices unit, the key aspects involved in upgrading processors and different types of hard drives are
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CCNT Basic Telecommunications v6 0 Part 1

The goal of this course is to present the learner with the fundamentals of telecommunications and to give a comprehensive introduction to analog and digital concepts. The course covers the history of telecommunications and looks at the structure of business systems (including station sets, PBX, key and hybrid systems, ISDN and broadband), CPE, and services (dedicated and switched). The course then
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Wireless LAN Security Part 1 Specifications Standards

This course begins by giving an overview on of the basic concepts of security. It then covers authentication and encryption. It also covers the importance of security and how to secure the enterprise network. Finally, it covers wireless LAN Standards and security specification standards. Learn To To match wireless network security definitions with their features.
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Project Management Project Scope Management

In Project Management - Project Scope Management, you will learn about the constituent processes of Scope Management, the processes to develop a scope management plan, and the techniques to analyze scope definition. You will also learn the importance of a Work Breakdown Structure (WBS), including concepts, design procedures, and the outputs resulting from the WBS creation process. Finally, you
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From Serebra Learning Corporation
Taguchi and Quality Improvement
Well-designed experiments result in effective process design or redesign, and ultimately, improved organizations. The Taguchi Method is a technique for designing and performing experiments to investigate processes where the output depends on many variables. The Taguchi Method allows the Six Sigma teams to avoid the tedious and costly task of running a process using all possible combinations of
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Lean Concepts
Most business processes are 90 waste and 10 value-added work. The challenge for businesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business
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History of Organizational Improvement and the Foundations of Six Sigma
To successfully implement Six Sigma , it's useful to understand the history of organizational improvement and the contributions of various leaders in the field of quality. This course examines the concepts of quality, customer satisfaction, and continuous improvement that are common among Six Sigma, the Total Quality Management movement, and continuous improvement. It also discusses the continuum
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Financial Analysis for Successful Marketing
Whether you have a "head" for numbers, or a "dread" of numbers, no strategic marketing plan will be successful without a thorough financial analysis. The final course in this series takes a user-friendly, interactive approach to help you master the numbers game. You will analyze typical financial parameters associated with setting up a financial budget as part of an overall marketing strategy.
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Supply Chain Management
At what level are your suppliers performing? Are the relationships with your suppliers benefiting the organization? A quality-centered relationship with a supplier can play a vital role in the success of organizations, providing a competitive advantage in today's aggressive global marketplace. Without sound performance measurement and communication strategies, the relationship between you and your
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Insider Trading
Illegal insider trading is harmful to the marketplace. The ethical arguments against insider trading draw attention to the disparity of information between the two parties to the transaction, the violation of property rights, and the undermining of investors' confidence in the market. This course will provide examples of illegal insider trading and list the main provisions under law governing
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Using WSDL
To understand how to implement the WSDL specification Application and web developers wishing to attain competency in developing web services using the main web service technologies SOAP, WSDL, and UDDI; systems analysts and systems architects needing a thorough knowledge of service-oriented architecture concepts and web service technologies
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Communicating and Implementing Requirements
A business analyst expresses the output of a requirements analysis and documentation phase by presenting, communicating, and gaining approval of the requirements from project stakeholders. Once this solution design is agreed upon, the business analyst assists with detailed design work, testing and quality assurance activities, and supporting solution implementation.This course will explore methods
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Oracle Application Server 10g General Management and Directives for the HTTP Server
To demonstrate how to perform general management of Oracle HTTP Server (OHS) DBAs, developers, and other IT professionals planning to take Oracle Application Server 10g certification examinations; anyone interested in the technical aspects of Oracle Application Server 10g
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Oracle Application Server 10g OracleAS Web Cache
To demonstrate how to administer and configure OracleAS Web Cache DBAs, developers, and other IT professionals planning to take Oracle Application Server 10g certification examinations; anyone interested in the technical aspects of Oracle Application Server 10g
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The Basics of Novell NetWare
This WestNet e-Learning module outlines server and client environments, compares NetWare 5.1 services to previous versions of NetWare, looks at NDS and its management tools, and presents an overview of NetWare protocol stacks.
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Operation and Configuration of Cisco IOS Routers
To use available configuration tools to establish connectivity to a router in order to complete the initial router configuration and to verify the default configuration and status of a functioning access-layer router Individuals new to networking concepts and terminology; individuals preparing to take the Interconnecting Cisco Network Devices (ICND) learning path; anyone preparing for the
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CCNT Basic Telecommunications v6 0 Part 1
The goal of this course is to present the learner with the fundamentals of telecommunications and to give a comprehensive introduction to analog and digital concepts. The course covers the history of telecommunications and looks at the structure of business systems (including station sets, PBX, key and hybrid systems, ISDN and broadband), CPE, and services (dedicated and switched). The course then
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Oracle 11i Concurrent Elements
To submit and manage requests, create request groups and request sets, and identify the concepts and tools associated with concurrency and concurrency administration Technical consultants; functional implementers; system analysts and any individual who is responsible for implementing and managing the 11i E-Business Suite
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Oracle 11i Concurrent Elements
To submit and manage requests, create request groups and request sets, and identify the concepts and tools associated with concurrency and concurrency administration Technical consultants; functional implementers; system analysts and any individual who is responsible for implementing and managing the 11i E-Business Suite
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Oracle Database 10g New Automatic Management Features
To identify the new automatic management and management infrastructure features of Oracle 10g Oracle 8i or 9i certified professionals who wish to upgrade to Oracle Database 10g certification; developers interested in the technical aspects of Oracle Database 10g
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New Features in MS Office 2007
This course covers the basic features of Microsoft Office 2007. Additionally, it covers new capabilities in Office 2007. The course also explains key concepts associated with the Ribbon, the Office menu, and convenience tools. End users who want to migrate to Office 2007.
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CCNT Basic Telecommunications Part 1: Fundamentals, Analog, and Digital
This is the first course in a two part series that presents the learner with the fundamentals of telecommunications and gives a comprehensive introduction to analog and digital concepts. The course covers the history of telecommunications and looks at the structure of business systems (including station sets, PBX, key and hybrid systems, ISDN and broadband), Consumer Premises Equipment (CPE), and
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From Multi-media Access
Welding Shop Safety


The time to develop safety habits is before you begin to weld. While stressing the importance of safety to yourself and others in the shop, this program will alert learners and teach them how to avoid the hazards associated with welding. This course presents an hour of high quality video explaining and demonstrating welding safety concepts and safe work practices. Each lesson is accompanied by
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From Teach Me IT
General Security Concepts

The General Security Concepts course provides an overview of various security concepts, such as security goals, assets, risks, threats, and vulnerabilities. The course also covers the three access modes and provides information on the concept of authentication and various authentication methods including username/password, certificates, kerbos, Challenge Handshake Authentication Protocol (CHAP),
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From Skillspride Online Training
LINUX User Introduction
This course covers the competencies and skills identified as key to intending Linux users. The course aims are to give readers sufficient skills to allow them to run applications in a Linux environment and the associated procedures this requires, such as organising, copying, moving and deleting files. Providing hands-on experience, on completion of the course the reader will be able to: understand
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UNIX User Introduction
This course covers the competencies and skills identified as key to intending UNIX users. The course aims are to give readers sufficient skills to allow them to run applications in a UNIX environment and the associated procedures this requires, such as organising, copying, moving and deleting files. Providing hands-on experience, on completion of the course the reader will be able to:
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From Sessions Online School of Design
Color Correction Course


Do you know how to get the best out of your digital images? As every art director knows, even the best photographs (on the best of days) can be plagued by problems such as color casts, unnatural tones, dull highlights, murky shadows, or low contrast. That's why color correction is such a critical step in preparing high-quality images for print or the Web.
In this challenging 6-lesson course,
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