Know How Training

Stress Management: Managing, Understanding and Steps to Making Stress Management Work Stess management is a strategic and operational concern for all organizations and management to accept. Most people know that stress is harmful, but they may not know how to manage it. more...

Facilitation: Processes, Techniques and Logistics A highly interactive workshop designed to prepare you for certification by the International Association of Facilitators, and enter the field of facilitation as a practitioner. Be the FACILITATOR You Were Meant to Be: This workshop is the state-of-the art training that has made many facilitators so successful in their organizations or in their private practice. It provides full integration of more...

Competency Based Performance Management ... knowledge that this workshop addresses participants will know how to identify measure and manage performance for effective contribution Learning Objectives Following the workshop you will be able to: Consider use of a Integrated Framework for organisational improvement Consistently maintain a clear line of sight between goals and individual job implications Assess the effect of leadership more...

Telephone Skills ... staff understand the basics of customer service? Do they know how to find out what customers really want when they phone for assistance? Do they know the right and wrong ways to handle difficult callers? The Telephone Skills workbook from Basic Learning Systems Inc. goes right to your bottom line. A small investment in training now will pay dividends later in customer retention and a better more...

Using Enfocus Products for automated Preflighting The Enfocus product suite and technologies (Enfocus PitStop Professional, PitStop Server, Instant PDF, Certified PDF) have become de facto standards in producing and preflighting PDF files for print workflows. With Enfocus products you can automate and guarantee quality right from PDF production to preflighting and last minute changes before documents go to press. In this comprehensive more...

Preparing and Participating in Productive Meetings ...know how to organize a meeting, create an agenda, take minutes, etc? This e-workbook is the guide to running productive meetings. Our training kit contains all a trainer needs to teach your employees how to run effective meetings, including using Robert's Rules of Order, how to wrap up your meeting, and how to plan for future meetings. Workshop Description and Outcomes: A productive more...

Complete Beginners to Computers ...red many of the special keys on the keyboard and you will know how to control the mouse and when to click the buttons. You will have covered the skills required to write, print and save a letter and to use tools such as spell check and basic formatting. We shall have a look at searching the Internet and send and receive a few e-mails. All of this could be combined with setting up your new more...

Introduction to Microsoft Word ...ord you will be familiar with entering and amending text, know how to adjust margins, indents and line spacing. With the aid of the spell check you will learn how to correct mistakes. By learning about Formatting tools you will be able to control the position of text on the page and make important parts stand out from the rest. Just as important you will learn about saving your documents and more...

Desk Top Publishing using Word ...much more in between. By the end of this course you will know how to create and use text boxes, insert position and resize graphics from different sources. You will learn to work with areas of block or graded colour and to create borders of different styles. You will also learn the skills necessary for precise positioning of objects relative to each other. For those with a need to created more...

5S Housekeeping The course is designed for shop floor staff. This course will equip them with the necessary skills and knowledge to practice 5S and execute 5S projects in their own work areas. At the end of the course, the participant will be able to understand the importance of good housekeeping and workplace organisation. Know how to execute 5S in his own work station Be able to participate in departmental more...