Instructor Led Knowledge Center Training

ITIL v3 Foundation Training ...Knowledge Center Inc, Accredited ITIL Foundation classes are delivered over three (3) days. Objectives: The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations. To provide proven practical guidance on how to successfully introduce an integrated IT  more...

ICMI Advance Agent Track - The Dynamic Contact Center ...cluding membership, training, consulting, events, and the knowledge center. The Dynamic Contact Center A fundamental overview for novice agents that builds a solid foundation in the language and basic measurement of contact centers and the agenta ™s role in the success of the operation. Designed for contact center agents, or anyone new to the contact center world, who needs to  more...

ICMI Management Track - Contact Center Coaching ...cluding membership, training, consulting, events, and the knowledge center. Contact Center Coaching Start building a coaching culture that improves agent and customer satisfaction with a proven coaching model that you can implement immediately. Without coaching, the time and money you spend on training and monitoring will have little impact on your contact centers performance.  more...

ICMI Supervisor Track - Essential Principles of People Management ...cluding membership, training, consulting, events, and the knowledge center. Essential Principles of People Management Boost agent retention and productivity by mastering the skills you need to hire and manage a fully engaged team of people who are working at their full potential. Whether you are a first-time supervisor or a seasoned pro, ICMIa ™s 2-day Essential Principles of  more...

ICMI Advance Agent Track - Managing Customer Contacts with Equality ...cluding membership, training, consulting, events, and the knowledge center. Managing Customer Contacts with Quality Unleash the power of the monitoring process to improve operational efficiencies and achieve increasingly higher levels of performance from the entire team. Developed for supervisors and team leaders who need a thorough understanding of the monitoring and coaching process  more...

ICMI Supervisor Track - Essential Skills and Knowledge ...cluding membership, training, consulting, events, and the knowledge center. Essential Skills and Knowledge for Supervisors The fundamental principles of contact center management that equips call center supervisors to fully understand the specifics of operations. Designed for supervisors responsible for customer service, sales, claims, reservations, information centers, helpdesks,  more...

ICMI Supervisor Track - Monitoring and Coaching for Supervisors ...cluding membership, training, consulting, events, and the knowledge center. Monitoring and Coaching for Supervisors Unleash the power of the monitoring process to improve operational efficiencies and achieve increasingly higher levels of performance from the entire team. Developed for supervisors and team leaders who need a thorough understanding of the monitoring and coaching process  more...

ICMI Management Track - Workforce Management Boot Camp ...cluding membership, training, consulting, events, and the knowledge center. Workforce Management Boot Camp A comprehensive, four-day workshop that integrates all aspects of workforce management to give work force management professionals the precise, start-to-finish skills that will improve accuracy, efficiency, increase employee and customer satisfaction, and consistently meet service  more...

ICMI Management Track - Advanced Contact Center Quality ...cluding membership, training, consulting, events, and the knowledge center. Advanced Contact Center Quality through Monitoring and Coaching Design a comprehensive, cost-effective monitoring and coaching program that boosts quality, drives performance improvement initiatives, and increases agent performance and commitment. Through ICMI Advanced Contact Center Quality through  more...

ICMI Management Track - Essential Skills and Knowledge ...cluding membership, training, consulting, events, and the knowledge center. Essential Skills and Knowledge for Effective Contact Center Management Attend the ICMI flagship course and build a solid foundation for successful contact center management. You will learn breakthrough strategies and techniques you can apply for years to come to ensure extraordinary customer service and achieve  more...

ICMI Management Track - Workforce Management The Basics and Beyond ...cluding membership, training, consulting, events, and the knowledge center. Workforce Management: The Basics and Beyond Move beyond operating a workforce management system to adding value and optimizing performance in the contact center through effective analysis regardless of the tool. Through ICMIs Workforce Management: The Basics and Beyond two-day course, you will learn how to  more...

ICMI Management Track- Smart Strategy equals Strong Leadership ...cluding membership, training, consulting, events, and the knowledge center. Smart Strategy = Strong Leadership A powerful program that equips contact center executives to unleash a competitive customer contact strategy that positions the contact center as an invaluable organizational asset. This intensive and effective executive program is guaranteed to give you the direction needed to  more...

Oracle Database 10g Program with PL SQL This class is applicable to Oracle8i, Oracle9i and Oracle Database 10g users. This course introduces students to PL/SQL and helps them understand the benefits of this powerful programming language. In the class, students learn to create PL/SQL blocks of application code that can be shared by multiple forms, reports, and data management applications. Students learn to create anonymous PL/SQL  more...

Instructional Designing -ID Training Hyderabad Welcome Instructional Designing Aspirants Do you: Plan to become a Instructional Designer Want to streamline your preparation Like to be trained by the Industry experts Need a preparation solution that suits your comfort and requirements Want a Course Completion Certificate If your answer to any of these questions is Yes , then TechTotal is just the appropriate solution that  more...

Oracle Database 10g Introduction to SQL This course introduces Oracle Database 10g technology and the relational database concepts and the powerful SQL programming language. This course provides the learners with the essential SQL skills of querying the database, the meta data and creating database objects. In addition, the course also delves into the advanced querying and reporting techniques, data warehousing concepts and  more...