Online Knowledge Required eLearning Training
From Serebra Learning Corporation
Management Tools and Metrics
...e overall operation of the Support Center. The skills and knowledge required include how to use tools associated with problem, change, knowledge, and security management. This course helps to prepare learners interested in the HDI Customer Support Specialist (CSS) Certification, which is targeted to individuals wishing to qualify to work in a customer support environment. Individuals interested
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Planning Project Procurement and Requesting Seller Responses
...l project life cycle. You will also obtain the skills and knowledge required to enable you to: plan purchases and acquisitions, document contractual requirements, identify potential sellers, and get the relevant information, quotations, and proposals from potential sellers--all vital processes that ensure that you are able to procure the products, services, or results that will enable you to
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Choosing Sellers and Administering and Closing Contracts
...ion, and contract closure, you will obtain the skills and knowledge required to manage these areas of Project Procurement Management. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, published by the Project Management Institute (PMI ), Inc., 2004. Copyright and all rights reserved. Material from this publication has been
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The Potential of Self-directed Learning
How often have you heard these buzz words of the '90s: self-directed learning; continuous learning; the learning organization; the knowledge worker? If you wonder what these terms really mean, why they are so important, and how you rate as a worker for the 21st century, this course is for you. Find out what you can do to take control of your own skill and career development. Learn to identify
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The Six Sigma Project Charter and Plan
...and project documentation--you will obtain the skills and knowledge required to manage your project charter and plan. Six Sigma is a registered Trademark of Motorola Corporation, and all rights, title and interest in Six Sigma belongs to Motorola. Candidates for Black Belt certification; managers/executives overseeing personnel involved in the implementation of Six Sigma in their organization;
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SAP R 3 4 6 Purchaser
...is SAP R/3 4.6 Purchaser course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The student will be introduced to the environment in which the purchaser works, paying particular attention to the procurement process used in an enterprise and the most important information sources of the purchaser. Additionally, the student will be introduced to
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SAP R 3 4 6 Shipping Employee
...urse SAP R/3 4.6 Shipping Clerk aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The learner will be provided with an overview of the basic functions and processes used in shipping processing. Furthermore, the learner will be provided with a detailed overview of the steps involved in outbound deliveries, picking, packing and goods issues in the
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SAP R 3 4 6 AR Accountant
...AP R/3 4.6 AR Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The student will be shown how the FI component is integrated in the R/3 System, how to create master data for a customer, and how to post invoices and incoming payments. Furthermore, he will be able to display and process customer documents, and will be shown the
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SAP R 3 4 6 AP Accountant
...AP R/3 4.6 AP Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. and how the FI component is integrated in the R/3 System. It also shows you how to create master data for a vendor and how to post invoices and outgoing payments. Furthermore, it will show how to display and process vendor documents. You will also be shown the tools
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SAP R 3 4 6 Financial Accountant
...4.6 Financial Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. It provides the student with an overview of the key components of R/3 Financial Accounting that affect financial accountants - namely the enterprise structure and master records. Furthermore, the trainee is provided with a structured introduction to the initial steps
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SAP R 3 4 6 Cost Center Accountant
...6 Cost Center Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. and how the CO component is integrated in the R/3 System. It will also show the main tasks that a cost center accounting employee has to fulfill on a daily or periodical basis. The audience for this course includes employees who need to learn how to use the R/3
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SAP R 3 4 6 SD Customer Service Representative
...r Service Representative course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The student will be given an overview of the basic sales processes and how Sales and Distribution is integrated and organized in the R/3 System. Additionally, this course describes the master data used by sales employees. Furthermore, the student will be introduced to
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From 123-CBT Computer Based Training
CIW E-Commerce Designer Part 5 Transaction Mgt

Course Overview This is the final course in a five part series. Students will learn both theoretical and practical instruction on E-Commerce transaction management. Subjects covered in this course include online catalogs, payments, and security. Learn To Identify usability features of a Web site. Match the main Site Manager components with their functions. Identify the guidelines for
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CIW E-Commerce Designer Part 4 Site Implementation

Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site implementation. The instruction can be divided into two main parts: Site Creation Methods and Site Development. Learn To Identify the features of independent online storefront creation
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CIW E-Commerce Designer Part 3 Site Usability

Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site usability. The instruction can be divided into three main parts: Site Usability, Consumer Service Methods, and Site Management. Learn To Identify the reasons for considering usability in
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CIW E-Commerce Designer Part 1 Foundations

Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce Designer foundations. The instruction can be divided into three main parts: E-Commerce Foundations, B2B Frameworks and Law and the Internet. Learn To Identify the factors that drive
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SAP R 3 v4 6 Purchaser

...is SAP R/3 4.6 Purchaser course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The student will be introduced to the environment in which the purchaser works, paying particular attention to the procurement process used in an enterprise and the most important information sources of the purchaser. Additionally, the student will be introduced to
more...
SAP R 3 v4 6 Shipping Employee

...urse SAP R/3 4.6 Shipping Clerk aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The learner will be provided with an overview of the basic functions and processes used in shipping processing. Furthermore, the learner will be provided with a detailed overview of the steps involved in outbound deliveries, picking, packing and goods issues in the
more...
SAP R 3 v4 6 AR Accountant

...AP R/3 4.6 AR Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The student will be shown how the FI component is integrated in the R/3 System, how to create master data for a customer, and how to post invoices and incoming payments. Furthermore, he will be able to display and process customer documents, and will be shown the
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SAP R 3 v4 6 AP Accountant

...AP R/3 4.6 AP Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. and how the FI component is integrated in the R/3 System. It also shows you how to create master data for a vendor and how to post invoices and outgoing payments. Furthermore, it will show how to display and process vendor documents. You will also be shown the tools
more...
SAP R 3 v4 6 Financial Accountant

...4.6 Financial Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. It provides the student with an overview of the key components of R/3 Financial Accounting that affect financial accountants - namely the enterprise structure and master records. Furthermore, the trainee is provided with a structured introduction to the initial steps
more...
SAP R 3 v4 6 Cost Center Accountant

...6 Cost Center Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. and how the CO component is integrated in the R/3 System. It will also show the main tasks that a cost center accounting employee has to fulfill on a daily or periodical basis. Learn To: o Getting started with SAP R/3 4.6. o Starting the System and logging on.
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SAP R 3 v4 6 SD Custromer Service Representative

...r Service Representative course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The student will be given an overview of the basic sales processes and how Sales and Distribution is integrated and organized in the R/3 System. Additionally, this course describes the master data used by sales employees. Furthermore, the student will be introduced to
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From Training Link Education S.E.A
Certificate in Air Cabin Crew Operations

Aim:
The objectives of the course are to:
Describe the unique operating environment and requirements of staff engaged in cabin crew occupations
Practice the skills and characteristics required for cabin crew to be effective
Understand the verbal skills [and industry knowledge] required of cabin crew
Understanding of the written skills [and standards] required of cabin crew
Describe the
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Certificate in Airline & Airport Passenger Service Agent Skills

Aim:
The objectives of the course are to:
Describe the unique operating environment and requirements of staff engaged in passenger service occupations
Identify the skills and characteristics required for passenger service agents to be effective
Display an understanding of the verbal skills [and industry knowledge] required of passenger service agents
Understand the written skills [and
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From Skillspride Online Training
CLAIT Level 1 - Using a computer with Windows XP
This course is designed to help learners obtain the skills and knowledge required for New CLAIT Unit 1 " a Computer. Students will learn to use the Windows XP computer operating system to create, edit, and print basic text files. Using
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CLAIT Level 2 - Manage and Integrate Files with Windows and Office XP
...s course is designed to help you to obtain the skills and knowledge required for CLAIT Level 2 Unit 1 " Manage, and Integrate Files. You will learn to use Office 2002 to create a document incorporating different types of data. You will learn to manage files using Windows and to use Word to create documents incorporating tables, imported pictures and workbook data, and page layouts with
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CLAIT Level 1 - Word Processing and DTP with Microsoft Word 2002
This course is designed to help students to obtain the skills and knowledge required for New CLAIT Unit 2 " Processing. Reader will learn to use Microsoft Word to create, edit, format, and print a simple document, such as a letter or memo. Word
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CLAIT Level 1 - Spreadsheets, Graphs, and Charts with Excel 2002
This course is designed to help people to obtain the skills and knowledge required for New CLAIT/CLAIT Plus Unit 3 " and Unit 7 Graphs and Charts. Students will learn to use Excel 2002 to create, edit, format, and print a simple spreadsheet. Readers will also learn to use Excel to create and format charts and graphs of different types based on data stored in a spreadsheet. Spreadsheets
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CLAIT Level 2 - Spreadsheets, Graph, and Chart Solutions with Excel 2002
This course is designed to help people to obtain the skills and knowledge required for New CLAIT Unit 2 " New CLAIT Unit 9 Graphs and Charts, and CLAIT Plus Unit 10 Spreadsheet Solutions. Readers will learn to use Excel to create worksheets and charts. Readers will learn to create formulas incorporating different functions, create and format charts, and use data analysis tools. Spreadsheets,
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CLAIT Level 1 - Electronic Communication with Internet Explorer 6
This course is designed to help you to obtain the skills and knowledge required for CLAIT Level 1 Unit 3 " Communication. You will learn to use Internet Explorer 6 to browse web pages, use search engines, and retrieve data. You will also learn to use the Outlook Express mail client to create, send, read, and manage internet email messages. Electronic
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CLAIT Level 1 - Databases with Access 2002
This course is designed to help you to obtain the skills and knowledge required for CLAIT Level 1 Unit 5 " You will learn to use Access 2002 to add and edit database records, select records using a query, and to print simple reports. Databases.
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CLAIT Level 2 - Database Solutions with Access 2002
This course is designed to help you to obtain the skills and knowledge required for CLAIT Level 2 Unit 3 " and Unit 11 Database Solutions. You will learn to use Access 2002 to create a database and database reports. You will learn to design and format tables, forms, reports, and queries. You will also be able to use calculated fields and functions to group and summarise data in queries and
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CLAIT Level 1 - Presentation Graphics with PowerPoint 2002
This course is designed to help you to obtain the skills and knowledge required for CLAIT Level 1 Unit 10 " Graphics. You will learn to use PowerPoint 2002 to create, edit, format, and print a presentation. Presentation
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e-Quals: Level 2 IT Principles with Windows and Office XP
...s course is designed to help you to obtain the skills and knowledge required for e-Quals Level 2 Unit 021 " Principles. You will learn to use Windows to manage files and data on a computer and network and to use Word and Excel to create files. You will learn to create, edit, and print simple files using Word and Excel and to mail merge documents . You will also learn about hardware and software
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e-Quals: Level 2 Presentation Graphics with PowerPoint 2002
...s course is designed to help you to obtain the skills and knowledge required for e-Quals Level 2 Unit 026 " Graphics. You will learn to use PowerPoint 2002 to create, edit, format, and print a presentation. You will be able to add different types of object to a presentation, including pictures, charts, organisation charts, diagrams, and drawings. You will also be able to set up a master slide
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e-Quals: Level 2 Spreadsheets with Excel 2002
This course is designed to help you to obtain the skills and knowledge required for e-Quals Level 2 Unit 023 " You will learn to use Excel 2002 to create, edit, format, and print a simple spreadsheet. You will also learn to use Excel to create and format charts and graphs of different types based on data stored in a spreadsheet. Spreadsheets.
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e-Quals: Level 2 Word Processing with Word 2002
...s course is designed to help you to obtain the skills and knowledge required for e-Quals Level 2 Unit 022 " Processing. You will learn to use Word 2002 to create, edit, format, and print a simple document, such as a letter or memo. You will learn to change page and section layouts and apply different paragraph, border, and list formatting. You will also learn to insert objects, such as tables,
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ECDL 4 Basic Concepts of IT
...knowledge required for ECDL Module 1 " Concepts of Information Technology (Syllabus 4.0). You will learn about the technologies used in computers and networks and about the impact of IT on society. You will be able to describe the hardware components that make up a PC, common software applications used in business and the home, and the benefits of networks and the internet. You will also learn
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ECDL 4 Using the Computer and Managing Files with Windows XP
This course is designed to help you to obtain the skills and knowledge required for ECDL Module 2 " the Computer and Managing Files (Syllabus 4.0). You will learn to use Windows to manage files and data on a computer and network. You will learn to create, edit, and print simple files Using the applications that come with Windows. You will also learn to customise system and Desktop settings. using
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ECDL 4 Information and Communication with Internet Explorer 6 and Outlook 2003
This course is designed to help you to obtain the skills and knowledge required for ECDL Module 7 " and Communication (Syllabus 4.0). You will learn to use Internet Explorer to browse web pages, use search engines, and retrieve data. You will also learn to use the Outlook mail client to create, send, read, and manage internet and workgroup email messages. Information
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ECDL 4 Using the Computer and Managing Files with Windows 2000
This course is designed to help you to obtain the skills and knowledge required for ECDL Module 2 " the Computer and Managing Files (Syllabus 4.0). You will learn to use Windows to manage files and data on a computer and network. You will learn to create, edit, and print simple files Using the applications that come with Windows. You will also learn to customise system and Desktop settings. using
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ECDL 4 Word Processing with Word 2003
This course is designed to help you to obtain the skills and knowledge required for ECDL Module 3 " Processing (Syllabus 4.0). You will learn to use Word to create, edit, format, and print a simple document, such as a letter or memo. You will learn to change page layouts and apply different paragraph and character formatting. You will also learn to insert objects, such as tables, pictures, and
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ECDL AM3 Advanced Word Processing with Word 2002
This course is designed to help you to obtain the skills and knowledge required for ECDL AM3 " Processing Advanced. You will learn to use Word 2002 to create and format documents incorporating complex page layouts and organisation. You will also learn to structure a document using outlining tools and automatic references, create and apply styles and templates, use collaborative editing tools, and
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ECDL 4 Word Processing with Word 2000
This course is designed to help you to obtain the skills and knowledge required for ECDL Module 3 " Processing (Syllabus 4.0). You will learn to use Word to create, edit, format, and print a simple document, such as a letter or memo. You will learn to change page layouts and apply different paragraph and character formatting. You will also learn to insert objects, such as tables, pictures, and
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ECDL 4 Spreadsheets with Excel 2003
This course is designed to help you to obtain the skills and knowledge required for ECDL Module 4 " (Syllabus 4.0). You will learn to use Excel to create, edit, format, and print a simple spreadsheet. You will also learn to use Excel to create and format charts and graphs of different types based on data stored in a spreadsheet. Spreadsheets
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ECDL AM4 Advanced Spreadsheets with Excel 2002
...s course is designed to help you to obtain the skills and knowledge required for ECDL AM4 " Advanced. You will learn to use Excel 2002 to create an advanced spreadsheet, incorporating different functions, linked data, and custom formats. You will learn to add PivotTables and apply complex chart formatting. You will also be able to use spreadsheet tools, including PivotTables, scenarios,
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ECDL 4 Spreadsheets with Excel 2000
This course is designed to help you to obtain the skills and knowledge required for ECDL 4 Module " (Syllabus 4.0). You will learn to use Excel to create, edit, format, and print a simple spreadsheet. You will also learn to use Excel to create and format charts and graphs of different types based on data stored in a spreadsheet. Spreadsheets
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ECDL 4 Database with Access 2003
This course is designed to help you to obtain the skills and knowledge required for ECDL Module 5 " (Syllabus 4.0). You will learn to use Access to create a relational Database and database queries, forms, and reports. You will learn to design and format tables, forms, reports, and queries. You will also be able to use calculated fields and functions to group and summarise data in queries and
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ECDL AM5 Advanced Database with Access 2002
...s course is designed to help you to obtain the skills and knowledge required for ECDL AM5 " Advanced. You will learn to use Access 2002 to create a relational database, design queries, forms, and reports, and automate actions using macros. You will learn how to design a relational Database structure and create queries, forms, and reports based on multiple tables. You will also learn to import,
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ECDL 4 Database with Access 2000
This course is designed to help you to obtain the skills and knowledge required for ECDL Module 5 " (Syllabus 4.0). You will learn to use Access to create a relational Database and database queries, forms, and reports. You will learn to design and format tables, forms, reports, and queries. You will also be able to use calculated fields and functions to group and summarise data in queries and
more...
ECDL 4 Presentation with PowerPoint 2003
This course is designed to help you to obtain the skills and knowledge required for ECDL Module 6 " (Syllabus 4.0). You will learn to use PowerPoint to create, edit, format, and print a presentation. You will be able to add different types of object to a presentation, including pictures, charts, organisation charts, diagrams, and drawings. You will also be able to set up a master slide to format
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ECDL AM6 Advanced Presentation with PowerPoint 2002
This course is designed to help you to obtain the skills and knowledge required for ECDL AM6 " Advanced. You will learn to use PowerPoint 2002 to create a Presentation incorporating multimedia elements and animation and custom shows. You will appreciate factors that impact on presentation design and delivery and learn to add, format, and modify different types of objects and record a macro.
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ECDL 4 Presentation with PowerPoint 2000
This course is designed to help you to obtain the skills and knowledge required for ECDL Module 6 " (Syllabus 4.0). You will learn to use PowerPoint to create, edit, format, and print a presentation. You will be able to add different types of object to a presentation, including pictures, charts, organisation charts, diagrams, and drawings. You will also be able to set up a master slide to format
more...
ECDL 4 Information and Communication with Internet Explorer 5 and Outlook 2000
This course is designed to help you to obtain the skills and knowledge required for ECDL Module 7 " and Communication (Syllabus 4.0). You will learn to use Internet Explorer to browse web pages, use search engines, and retrieve data. You will also learn to use the Outlook mail client to create, send, read, and manage internet and workgroup email messages. Information
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