Online La Convergence eLearning - Training Resources

Computer Telephony Integration This WestNet e-Learning module provides a broad overview of the way CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality.  more...

Call Center Components This WestNet e-Learning module discusses the features, benefits, and integration issues of each one of a call center's basic tools.  more...

Telecommunications Industry Overview Version 1 Connecting the world, the telecommunications industry stands as one of the most essential elements of the business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of  more...

Beyond 3G B3G To describe B3G technologies Technical professionals; IT and business managers who need to learn about emerging broadband wireless technologies; students studying or researching broadband wireless communications and technologies  more...

Convergence of Communications This WestNet e-Learning module discusses how wide area network (WAN) technologies support and help implement converged communications, voice, video, and data all transported over the same physical network topologies. We will also investigate components key to integrating puclic swiched telephone network (PSTN) and data communications.  more...

Large Network Implementation Case Studies In this WestNet e-Learning module, we consider general implementation goals, such as Internet connectivity, network performance, convergence, and remote access.  more...

Overview of the Telecommunications Industry This WestNet e-Learning module will trace the development of the telecommunication industry from the early Bell monopoly to today's competitive marketplace. We will explore how regulatory rulings, the Telecommunication Act of 1996, and changing market demands have affected both telecommunication carriers and consumers.  more...

Enterprise Class IP Solutions This module discusses the benefits and features that the Avaya Communication Enterprise Class IP Solutions products provide enterprises wishing to implement converged technologies. We focus on the VoIP enabling technologies presented by the Avaya Definity Enterprise Communications Server, IP600 Internet Protocol Communications Server, R300 Remote Office Communicator, and the Enterprise Directory  more...

Future Technologies Supporting Convergence This module discusses future technologies that will make convergence easier, more reliable, and more convenient, not only for the user but for the maintainer. Here we discuss the improvements in QoS, addressing, and reliability that Internet Protocol version 6 (IPv6) makes over Internet Protocol version 4 (IPv4). We complete the text by discussing mobile, wireline and wireless technologies,  more...

Computer Telephony Integration Implementation This WestNet e-Learning module introduces the systems approach, and then works through the five key steps of a technology implementation.  more...

Emerging Internet Technologies This WestNet e-Learning module discusses five emerging Internet-based technologies most likely to become essential elements of a fully converged Internet communication system.  more...

Cisco Internetwork Design Part 2: TCP/IP Network Design The second course in the Cisco Internetwork Design series covers IP Addressing. It focuses on routing protocols and considerations as well as security considerations that you will need to consider with a TCP/IP network. It also covers the various addressing choices you have when designing a TCP/IP network and how to manage your IP addressing options. It also covers multicast addressing  more...

Cisco Building Scalable Networks Part 1 - Advanced Routing Principles Within the range of expected student abilities stated in the prerequisites, some students may need a little more review than others. This first part of the course provides a refresher for those students who need to be brought up to the same level as the more experienced students. The material for this part of the course is expected to be drawn from chapters 2 and 3 of the ILT. This first course in  more...

Supporting Routing and RAS for Microsoft Windows NT Server 4.0 - Part 1 This course is the first part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0.  more...

LAN Protocols This WestNet e-Learning module reviews the fundamental prinicples of network data flow and Ethernet networks from older coax-based systems to the newest fiber-based Gigabit networks. We will also examine the concepts of collision domains and traffic isolation.  more...

WAN Protocols In this WestNet e-Learning module we will discuss three wide-area services Integrated Services Digital Network (ISDN) frame relay and Asynchronous Transfer Mode (ATM).  more...

Standards for Convergence In this WestNet e-Learning module we first discuss the demands that converged traffic places on a network and list the functions and services a network must provide to support converged traffic. Then we explore the three major standards that define how networks can provide those essential services.  more...

CTP Telephony Networking Part 1 In this course you will learn about standard circuit-switching networks as opposed to packet-switching networks such as the Internet. Increasingly telephony represents the convergence of voice networks as well as data networks such as the Internet.  more...

CTP Convergent Technologies Implementation Convergence Technologies Implementation introduces the learner to industry standards and protocols Voice over IP Convergence and Topology Convergence. Beginning with international convergence standards this course then goes on to teach how convergence with quality of service works most effectively. It also examines the key issues in convergence as well as teaching solutions to problems that  more...

Cisco Building Scalable Networks Part 1 - Advanced Routing Principles Within the range of expected student abilities stated in the prerequisites, some students may need a little more review than others. This first part of the course provides a refresher for those students who need to be brought up to the same level as the more experienced students. The material for this part of the course is expected to be drawn from chapters 2 and 3 of the ILT. This first course in  more...

Sequences Limits and Series The third in a series of five courses on the calculus. These courses include: MATH119 - Functions, Limits, and Continuity MATH120 - Differential Calculus for Measurement MATH121 - Sequences, Limits, and Series (This course) MATH122 - Integral Calculus for Measurement MATH123 - Series, Approximation, and Sensitivity The topic of this course is sequences and series.  more...