From Serebra Learning Corporation
Internetworking Technologies - Part 4 


This is the last course in a four-part series on
Internetworking Technologies 2.0. This series will help students to understand terms, concepts, technologies, and devices commonly used in networking. This course will cover contemporary routing protocols, enhancing and supportive protocols, and network management.
more...
Microsoft Access for Windows 95 Fundamentals 


This multimedia self-paced learning course will instruct you on working with
Microsoft Access for
Windows 95. The unique
Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study
more...
Completing Inbound Sales Calls 
Everything you do in an inbound sales call leads up to the completion of the sale. A successful inside sales consultant knows how to keep a customer's attention all the way through the close of the sale. In this course, you will learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also
more...
ITIL Service Level and Capacity Management 
IT service can be a balancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way. The delivery and support of IT services
more...
Leading A Customer-Focused Team 
The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed. This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work
more...
A Workable Solution for Internal Clients 
One of the many challenges of working as an internal consultant is that of "making things happen."
But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You
more...
Management Development for Technical Professionals 
If you have ever considered moving up to a managerial position, certain personal and professional traits will be necessary when you make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will
more...
Process Management Skills 
Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price. Likewise, efficiency is critical to the effectiveness of a manager and to the
more...
Accounting for Corporations 
Did you know that basic accounting transactions for corporations are different than other types of business organizations? Do you need to learn more about the basic accounting principles of corporations? This course is designed to teach you how to perform basic accounting procedures specifically for corporations. You will learn how to record the issuance of stock and record transactions in the
more...
Master Budgets 
Will you be able to expand? Will you be able to afford that new piece of equipment? What kind of profit can be expected if you do? To answer these questions about your business will not require a fortune teller. It will require the creation of a master budget. No matter the size of your company, if you are to succeed and continue to grow, you must carefully plan for your company's future. Master
more...
Lean Value 
Finding methods to capture customer-driven value is not a new activity. You've probably analyzed processes, conducting customer surveys, and used audits to determine what customers want. Yet, according to lean thinkers these techniques don't go far enough. They still departmentalize the value concept. Lean experts propose a more holistic view of value that stretches beyond organizational
more...
Using Swing Components 
Using
Swing Components WBT is the second course of this curriculum. This course acquaints the users with creating and using
Swing components, such as buttons and lists. It also describes how to create advanced Swing components, such as
BoundedRange components, and tables and trees. Additionally, this course explains how to create application interfaces. Users who want to familiarize themselves
more...
Cisco ISCW 1 0 Frame Mode MPLS Implementation 
To recognize the
MPLS architecture and functionality, configure frame mode MPLS on
IOS routers, and distinguish between
MPLS VPN and traditional
VPN operation
Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 nodes
more...
Hazard Communication HAZWOPER 
This training discusses programs and procedures dealing with chemical hazards as stated in
OSHA Regulation, 29 CFR 1910.1200, the
Hazard Communication Standard. This training is geared toward employees who are actively involved in cleanup activities. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify employer responsibilities and
more...
Internetworking Technologies - Part 4 


This is the last course in a four-part series on
Internetworking Technologies 2.0. This series will help students to understand terms, concepts, technologies, and devices commonly used in networking. This course will cover contemporary routing protocols, enhancing and supportive protocols, and network management.
more...
From 123-CBT Computer Based Training
NDS 8 0 Advanced Tools Diagnostics Part 2 

...es with the situations in which they are created. Label the servers in an
NDS tree with the associated NDS references. Create a replica by using the
NDS Manager utility. Delete a replica by using the NDS Manager utility. Update an out-of-sync replica by using the NDS Manager utility. Change the replica type by using the NDS Manager utility.
more...
ZENworks 2 0 Desktop Mgmt Part 2 

...sary to create separate policy packages for
Admin users. Label each
NDS tree graphic with the policy package association it depicts. Identify the cumulative policies in
ZENworks 2.0. Match the system policy state with the description of how the workstation translates it. Disable a policy using the
User System Policies. Identify the guidelines for creating policy packages in an NDS tree.
more...
Windows 2000 Installation Config Admin --Part 5 Network Imp 

...rk protocols with the situations in which they are used. Label the elements of a
TCP/IP network by placing them in the appropriate position on the displayed network. Match IP address classes with the IP addresses in each class. Identify the valid decimal form of a specified IP address. Identify the number of subnet ids and host ids for a specified network IP address. Identify the gateway
more...
Windows 2000 Installation Config Admin --Part 5 Network Imp 

...rk protocols with the situations in which they are used. Label the elements of a
TCP/IP network by placing them in the appropriate position on the displayed network. Match IP address classes with the IP addresses in each class. Identify the valid decimal form of a specified IP address. Identify the number of subnet ids and host ids for a specified network IP address. Identify the gateway
more...
NetWare 5 Advanced Administration - Part 3 

... steps to begin a backup procedure.
Perform the steps to label the tape media in preparation for backup.
Perform the steps to select the file system data that will be backed up.
Perform the steps to select the device which will store the file system backup data.
Perform the steps to select the device which will store the file system backup data.
Perform the steps to submit a file system
more...
Process and Function Modeling 

...s.
Identify processes from the business requirements and label a process on a process diagram.
Identify an organization unit.
Identify the purpose of an organization unit when used in a process model.
Identify organization units on a process diagram, based on the business requirements.
Identify the purpose of a process flow between two processes.
Classify process flows.
Identify process
more...
Oracle SQL Specifics Retrieving and Formatting Data 

...ng or a date.
Match each type of operator to the correct label.
Identify which operators can be used to find rows that do not meet a condition.
Perform a query using a
SQL operator.
Use the
ORDER BY clause to sort query results.
Use a join to query data from multiple tables.
Use an outer join to return records without a direct match.
Identify the features of the SQL*Plus environment.
more...
Excel 2000 Expert User 

...ata
Map toolbar buttons with their functions. Add a text label to a data map. Add a pop-up label to a data map. Modify the colors, symbols, functions and sizing of the map data. Modify a legend text value or numeric value in a data map. Add the map features in a data map. Add pushpins to a data map. Create a pivot table. Match the buttons on the
Pivot Table toolbar with their functions.
more...
SQL Server 7 0 System Administration - Part 5 

...s.
Identify conflict resolution attributes.
Analyze and label the components of the merge replication process.
Analyze and label the components of the snapshot replication process.
Analyze and label the components of the transactional replication process.
Analyze and label the components of various replication models.
Analyze and label the various types and models of replication.
Analyze
more...
NetWare 5 Advanced Administration - Part 3 

... steps to begin a backup procedure.
Perform the steps to label the tape media in preparation for backup.
Perform the steps to select the file system data that will be backed up.
Perform the steps to select the device which will store the file system backup data.
Perform the steps to select the device which will store the file system backup data.
Perform the steps to submit a file system
more...
Dir Database Integration Using DirXML Part 1 DirXML Deploy 

The is the first course in a four part series that introduces the learner to
DirXML. The learner is briefed about DirXML architecture and how DirXML works. The course covers the installation of DirXML and the deployment concepts of DirXML. Learn To: o
Match the benefits of DirXML with the situations in which they are applicable. o
Match DirXML architecture components with their uses. o
more...