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MCSE 2000 CD-ROM Library 8 CD s on-line e-learning cbt (computer based)study at homecoursewareSelf Directed CD-ROM training kit for IT professionals. Technical Training covered includes MCSE 2000. For more information how this certification can lead to a career in Information Technology (IT), and for information about certified testing locations, please see: MCSE 2000 (Microsoft Certified Systems Engineer) more...
Leading Effective Meetings on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Meetings, meetings, meetings. You cana t live with them and you cana t live without them. Make sure that the meetings you lead are organized, focused, and productive. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. more...
Manufactured Housing Appraisal Valuation Course on-line e-learning cbt (computer based)study at homecourseware This course will teach each student how to determine the value of a Manufactured Home, using the NADA Manufactured Housing Guide and other methods. This course is designed to allow you to sit for various exams that may lead to Certificationmore...
CCNA 2 0 On-Line Library 1 Year - On-Line on-line e-learning cbt (computer based)study at homecoursewareSelf Directed On-line training package for IT professionals. Technical Training covers CCNA 2.0. For more information how this certification can lead to a career in Information Technology (IT), and for information about certified testing locations, please see: CCNA 2.0 (Cisco Certified Network Associatemore...
MCSE 2000 On-Line Library 1 Year - On-Line on-line e-learning cbt (computer based)study at homecoursewareSelf Directed On-line training package for IT professionals. Technical Training covered includes MCSE 2000. For more information how this certification can lead to a career in Information Technology (IT), and for information about certified testing locations, please see: MCSE 2000 (Microsoft Certified Systems Engineer) more...
MCSE 2000 CCNA 2 0 On-Line Library 1 Year - On-Line on-line e-learning cbt (computer based)study at homecoursewareSelf Directed On-Line training package for IT professionals. Technical Training covered includes both MCSE 2000 & CCNA 2.0. For more information how these certifications can lead to a career in Information Technology (IT), and for information about certified testing locations, please see: MCSE 2000 (Microsoft Certified Systems Engineer) CCNA 2.0 (Cisco Certified Network Associatemore...
Linux Operating System on-line e-learning cbt (computer based)study at homecourseware Linux Operating System will get you started in the Linux world of networking and administration. This is a basic course to give you a good foundation from which to build on that will lead to certification and more. more...
MCSE 2000 & CCNA 2.0 CD-ROM Library (9 CD's) on-line e-learning cbt (computer based)study at homecoursewareSelf Directed CD-ROM training kit for IT professionals. Technical Training covered includes both MCSE 2000 & CCNA 2.0. For more information how these certifications can lead to a career in Information Technology (IT), and for information about certified testing locations, please see: http://www.microsoft.com/traincert/mcp/mcse/default.asp">MCSE 2000 (Microsoft Certified Systems Engineer) more...
From Serebra Learning Corporation
Leadership and Team Development: The Effective Leader on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd MAXIM TRAINING This course will make you a more effective leader - whether you're responsible for leading a project, a team, a a department or even a company! Whatever your role, we're assuming you must lead people in order to achieve results. This course focuses on ACTION you can take to ensure people follow you so you get results. more...
Managing People : Resolving Team Conflicts on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...ople are their most precious asset. Today's manager needs leadership skills to shape people into effective working units ...called teams ...and lead them to success. Conflict between team members is inevitable as a team forms and grows. This course helps you act to resolve conflict before it's too late and to channel the energy into finding effective solutions. It will help you keep the peace more...
Managing People : Developing your team on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...ople are their most precious asset. Today's manager needs leadership skills to shape people into effective working units ... called teams ... and lead them to success. In this course you can examine why its better to lead a team rather than a group of people and what the benefits are for you, the team members and the organisation as a whole. You can explore the basics of how to go about more...
Managing Yourself : Are you a Leader? on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff have become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills. more...
Managing Yourself : Strengthening your Position as Leader on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff has become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills. more...
Managing Yourself : Dealing with Stress on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Today's manager needs leadership skills. Today's manager must be able to shape people into effective working units ...called teams ...and lead them to success. However leading a team of people and juggling priorities and deadlines can cause you stress. As a leader you need to recognise whether you or your team are suffering from stress, identify what's causing that stress and take action to reduce more...
Assertivness Skills Series: What is Assertiveness on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd .... Assertiveness can enhance the communication skills that lead to peak performance; aggression can give way to healthy, co-operative Teamworking; high self-esteem and high levels of achievement can replace passive behaviour. This course introduces various definitions of assertiveness and gives examples of using assertiveness to counter passive and aggressive behaviour. It will help you identify more...
Coping with Stress Series: Short-Term Coping Strategies on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. We all need a certain degree of pressure, and pressure can have positive effects - deadlines, confrontations, competition - all add depth and colour to our lives. But they can also lead to stress. Even if you think you can cope, sudden and unexpected more...
Coping with Stress Series: Your Attitude to Stress on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. We all need a certain degree of pressure, and pressure can have positive effects - deadlines, confrontations, competition - all add depth and colour to our lives. But they can also lead to stress. But you can control your reaction. How you perceive more...
Coping with Stress Series: Dealing With Stress in Others on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. Stress can cause serious problems at work when work is disrupted due to sickness, or people pass their stress around the office. Stress in one person can lead to stress in other staff who then have to cover for their colleague. more...
Solutions Development Discipline - Part 2 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course is the second part of a three part series for IT Professionals. This series will discuss Microsoft's philosophy on team organization, introduces a milestone-driven process model to manage the risks inherent in a dynamic environment, and provides an architectural framework for MultiThreaded development that emphasizes reusability and distribution. more...
Inside Sales Skills Simulation on-line e-learning cbt (computer based) ...s asked you to contact a potential new customer. This new lead, a network television station known as TV-22, is a perfect candidate for Muscle-Bound's corporate wellness program, and your job is to convince them of such by utilizing the inside sales approach. This simulation is based on the SkillSoft Series, "Inside Sales Skills" and has links to the following courses: SALE0121, SALE0122more...
Call Center Operations Call Center Technologies on-line e-learning cbt (computer based) This course shows how technology can lead to excellence in customer service, through call routing applications at the agent level and performance management tools at managerial level. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers. more...
Professional Skills for Customer Service Agents on-line e-learning cbt (computer based) As a customer service agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering more...
Bridge The Expectations Gap on-line e-learning cbt (computer based) You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how more...
Evaluating Internal Assignments on-line e-learning cbt (computer based) So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This more...
Project Leadership Leading the Project Team on-line e-learning cbt (computer based) ...Leadership: Leading the Project Team covers how to lead a project team in a way that ensures project success. The program details desirable project manager characteristics, skills, and styles, as well as how project managers can motivate project teams. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects. The target audience more...
Elements of Project Human Resource Management on-line e-learning cbt (computer based) ...t team. Such an understanding enables project managers to lead the project team to project completion and success. This course will emphasize the importance of Project Human Resource Management to project performance. It will cover the basic elements of Project Human Resource Management and the inputs, tools and techniques, and outputs of the first Project Human Resource Management process, more...
Project Communications Management Simulation on-line e-learning cbt (computer based) ...er of custom media systems for corporate applications. As lead PM, you will manage various aspects of a new project installation for Pressman University from inception to status assessment. The simulation is based on the SkillSoft series "Project Communications Management" and includes links to the following course: PROJ0581. This simulation is aligned with "A Guide to the Project Management more...
Selecting Your Strategy Compromise to Move Forward on-line e-learning cbt (computer based) Selecting Your Strategy: Compromise to Move Forward, is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the compromise game, identify compromise tactics to achieve a satisfactory outcome, avoid compromise traps and pitfalls that can lead to an unsatisfactory outcome and recognize how to more...
Delivering Your Message on-line e-learning cbt (computer based) ...your appearance, and how you look at them. Then, you must lead your audience through your message, referencing what is important through the language you use, and the physical techniques you employ. Finally, the course shows what is needed to make a presentation really memorable, the 'wow' factor that outstanding presenters have, and how to achieve it. Anyone in an organization who needs the more...
Leading Effective Business Meetings on-line e-learning cbt (computer based) Since there are more than 11 million meetings held every day in the United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired more...
Effective Business Meetings Simulation on-line e-learning cbt (computer based) ...lead project coordinator for Pantheon Electronics, a national reseller of home and office electronics, you will oversee the daily activities of a project management group. Functioning as both a meeting coordinator and a conference chair person, you will test your skills in a broad range of situations, running the gamut from materials procurement to conflict mediation. This simulation is based more...
Coping with Criticism and Feedback on-line e-learning cbt (computer based) We all need feedback so that we can learn and improve. What we often get is criticism, or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved, it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with more...
Getting Results without Authority Simulation on-line e-learning cbt (computer based) You have been hired within the last year as a design engineer at Autorad, a company that manufactures automotive components. Historically, the company specialized in custom-designed components for limited production runs. In recent years, the company has moved into more mainstream applications and must adapt to a mass-production mind-set. Your team has been working on a new steering wheel design more...
Cultivating Great Teams Team Briefings for Success on-line e-learning cbt (computer based) This course helps participants organize, prepare, and lead efficient team briefings. All levels of professionals who supervise the performance of other staff members. more...
Organizational Behavior Organizational Group Dynamics on-line e-learning cbt (computer based) Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. more...
Models for Managing Technical Professionals on-line e-learning cbt (computer based) Because technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of more...
Lead and Communicate Effectively as a New Manager on-line e-learning cbt (computer based) ...leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very good at your last more...
Leadership and the Knowledge Worker on-line e-learning cbt (computer based) What are your company's most valuable assets? For many of today's companies, it's the knowledge and experience of their workers. Does your company know how to best use this intellectual capital? Is your company a nurturing environment for knowledge workers? In this course, you'll learn about intellectual capital, how to lead your company from the front line to retain and increase its intellectual more...
Dynamics of Leadership on-line e-learning cbt (computer based) ...leader? Yes Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how to become a leader; how to train yourself more...
Leading from the Front Line Simulation on-line e-learning cbt (computer based) ...tworker, dealing with the issues that arise when informal leaders take the initiative and lead from the front line. As the Manager for the Customer Service Team for Cross & Witherson, Unlimited, you have been made aware of a growing problem with product returns. Using your management and persuasive skills, you must convince both your manager and your fellow co-workers of the value of exploring more...
Cross-generational Workers in the 21st Century on-line e-learning cbt (computer based) ...ter on the concepts of outlook, work ethic, and preferred leadership style. The second lesson in the course focuses on the training needs of the generational groups that will foster their success in the workplace of the new century. The generational groups' learning styles will be tied into the training needs. The third and final lesson focuses specifically on the future: competing in the work more...
Team Leadership Developing A High-Performance Team on-line e-learning cbt (computer based) ...Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance more...
Coach with Confidence Simulation on-line e-learning cbt (computer based) ...marketers and in the market, and you are often assigned a lead role on interdisciplinary R&D projects. Seizing on your unique ability to blend science, understanding of consumer desires, and overall people skills, the marketing director, Michael, asks you to be a member of a new, interdisciplinary team to design a new, luxury candy for the mass market. This team is compr This simulation is for more...
Coaching Personalities and Teams Simulation on-line e-learning cbt (computer based) ...leading maker of chocolates and other fine candies. Due to changing consumer tastes and an increase in the average age of Dulce's core customer, the company is anxious to change the dated packaging on its flagship candy bar, the Dulce bar. The challenge of the repackaging initiative is to appeal to a younger demographic while not alienating the candy's older and loyal consumers. The Marketing more...
Effective Delegation Simulation on-line e-learning cbt (computer based) ...me management responsibilities, serving as the department lead of a marketing team for First Things First--a manufacturer of child safety products. Working closely with three key employees, the learner will progress through the various stages of delegation, moving from assignment of tasks to overcoming delegation resistance. The simulation is comprised of four scenarios; each will cover a facet more...
The Mark of a Leader on-line e-learning cbt (computer based) ...ffers? If you feel that you've been overmanaging and underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences are by studying the traits and qualities of leaders, including information on how true leaders find the time to lead and what employees expect more...
Total Quality Management Fundamentals on-line e-learning cbt (computer based) In Total Quality Management Fundamentals you will learn concepts and the history of Total Quality Management. Beginning with the benefits of a total quality solution, the course then explores the origins of total quality, comparing it with traditional management practices. It then goes on to teach the learner about the cost of quality, building a quality framework, managing organizational change more...
The Imperatives of Innovation and Leadership in Strategy on-line e-learning cbt (computer based) ... focused in their business operations and to innovate and lead change in their organizations. As organizations strive to keep abreast of a fast-changing business environment, the need for innovation increases. While some companies focus on incremental and continuous innovations, other companies have managed to create disruptive innovations, challenged existing incumbents, and created entirely more...
Quality Management Business Process Improvement on-line e-learning cbt (computer based) Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance. more...
Marketing Management on-line e-learning cbt (computer based) ...eed? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through creating a multifunctional marketing team, positioning the company for success, and setting up systems to see how you're more...
Inventory Management on-line e-learning cbt (computer based) In today's economy, companies must be able to move large quantities of product quickly to locations across the globe. Overnight delivery methods have drastically altered customers' expectations regarding delivery times. Lead times of four to six weeks are no longer acceptable. In light of these changes, effective Inventory Management is no longer static- the emphasis is on movement, and quick more...
DOT Drug and Alcohol Awareness on-line e-learning cbt (computer based) Drug and alcohol abuse by employees is a common cause of workplace problems, such as accidents and ineffective work practices, in the US today. These problems can affect profits and expose companies to increased medical and insurance costs, and any related financial loss due to compensation. Several US laws have been enacted to combat drug and alcohol abuse in the workplace. The Department of more...
Food Safety and Handling on-line e-learning cbt (computer based) ...i can cause kidney failure in infants, and salmonella can lead to reactive arthritis and serious infections. In addition to the risks from badly prepared or handled food, there is the potential risk of malicious contamination. Those involved in food preparation must follow safe procedures to ensure that food contamination and its associated illnesses are prevented. This course focuses on the more...
Forklift Safety on-line e-learning cbt (computer based) ...es associated with forklift safety identify factors that lead to forklifts tipping over distinguish between safe and unsafe forklift operations describe the differences between driving an automobile and a forklift identify general loading and unloading principles associated with forklift safety specify safe refueling and recharging procedures list the steps to perform in walk-around and more...
Heat Stress on-line e-learning cbt (computer based) Each year more people in the United States die from extreme heat than from hurricanes, lightning, tornados, floods, and earthquakes combined. This one-hour course will discuss the effects of heat on your body, outline the risk factors for heat-related illnesses, and describe the associated treatments for each. This training will also explain several control measure techniques and safe work more...
Lead and Cadmium on-line e-learning cbt (computer based) ...lead, and the correct practices that should be followed when working with them, can leave you exposed to long-term health risks. Lead and cadmium have a number of industrial applications. This course provides an understanding of the basic health effects, routes of entry, methods of compliance and prevention, and regulatory requirements for both cadmium and lead standards applicable to more...
Lead Awareness on-line e-learning cbt (computer based) ...provides general knowledge of the hazards associated with lead exposure and requirements to reduce or eliminate exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify sources of lead exposure identify adverse health effects associated with lead exposure specify the purpose and elements of the Medical Surveillance Program more...
Microsoft Project 98 Basic on-line e-learning cbt (computer based) ...leading project management software tool. This course provides an introduction to project management and using Project 98 to help manage projects. After completing this course, you should understand basic principles of project management and be able to use Project 98 to assist in creating a project Work Breakdown Structure and in sequencing tasks in order to create a project schedule. This more...
Malicious code and information security on-line e-learning cbt (computer based) To introduce how malicious code works and the ways to defeat it in a wired and wireless environment Business users requiring an introduction to information security best practices more...
Leading the Way - Learning to Lead on-line e-learning cbt (computer based) ...Leading the Way: Learning to Lead " you will learn what it means to be a leader how to relate to your followers and how different situations can affect leadership. You will learn the traits and abilities that make individuals effective leaders as well as leadership pitfalls to avoid. In addition you will learn interpersonal skills that can help you motivate and empower your followers. You will more...
Women in Leadership: Becoming A Leader on-line e-learning cbt (computer based) In Women In Leadership: Becoming A Leader you will learn how to use the basic leadership skills such as information management. In addition you will learn the steps you should follow for persuading others to follow your lead as well as the process for converting challengers to your leadership to supporters.  more...
Frontline Leadership: Preparing to Lead on-line e-learning cbt (computer based) Frontline Leadership: Preparing to Lead offers the student an overview of the information required to identify address and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior effective techniques to prevent difficult behavior in the workplace and proper communication methods to build better relationships with difficult more...
Team Management: High Performance Teams on-line e-learning cbt (computer based) In Team Management: High Performance Teams you will learn the concepts behind effective team leadership. Your goal is to adjust your leadership abilities to meet the needs of a diverse collection of individuals as you lead them through a team project. If you are a strong team leader you will successfully release your company's product before the competition and save your company.  more...
Assertivness Skills Series: Aggressive and Passive Behaviour on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The ability to communicate clearly is an essential business skill. People produce their best work when they communicate openly, honestly and with respect. But when stressful situations arise, even the best communicator may behave like a steamroller or a snivelling wreck. Assertiveness can enhance the communication skills that lead to peak performance; aggression can give way to healthy, more...
From Bartending Pros
Professional Bar Management Online ...ng the mechanics of each particular job and the skills to lead a loyal and productive team. You will also learn ways to build customer relations and to promote sales for maximum profits. Kellie Nicholson has condensed over twenty-five years of experience into a three-lesson course that will teach you how to manage any bar or restaurant like a professional. This course is a must for anyone more...
Professional Bar Management II Online ...ng the mechanics of each particular job and the skills to lead a loyal and productive team. You will also learn ways to build customer relations and to promote sales for maximum profits, additionally including a sample business plan, an in-depth look at promotions and unconventional ways to generate revenues. Kellie Nicholson has condensed thirty years of experience into a ten-lesson more...
From 123-CBT Computer Based Training
Oracle8i Database Admin Manage Storage Structures on-line e-learning cbt (computer based)cd rom ...the uses of index segments. Identify the situations that lead to the creation of various non-schema object segments. Identify the situations that lead to the creation of various non-schema object segments. Identify the considerations behind the precedence order of storage parameters. Coalesce free space in a given tablespace by using Oracle Tablespace Manager. Identify the correct sets of more...
Lotus Domino R5 Development Part 8 Application Architecture on-line e-learning cbt (computer based)cd rom ... best performance. Identify the probable causes that can lead to a specific problem when using Domino. Unit 2: Application Maintenance and Distribution Duration: 3 - 4 Hour(s) Identify the benefits of upgrading to Domino R5 in an organization. Identify the guidelines for creating a plan for design upgrade in an organization. Identify the methods to keep database size to a minimum. more...
Oracle8 Database Administration - Manage Storage Structures on-line e-learning cbt (computer based)cd rom ...the uses of index segments. Identify the situations that lead to the creation of various non-schema object segments. Identify the situations that lead to the creation of various non-schema object segments. Identify the considerations behind the precedence order of storage parameters. Coalesce free space in a given tablespace by using Oracle Tablespace Manager. Identify the correct sets of more...
SAP R 3 v4 x SD Order Processing on-line e-learning cbt (computer based)cd rom ...bility Check. Automatic Availability Check. Replenished Lead Time. Manual Availability Check. Display Scope of Check. Check Inventory Management. Transfer of Requirements. Checking the Requirements Situation. Checking the Stock Situation. ATP Quantities. Changing the Display. Shipment Scheduling. Scheduling Types. Influencing the Delivery Date. Reducing the Transit Time. more...
Sales Management Building a Championship Sales Team on-line e-learning cbt (computer based)cd rom ...udience for this series is new sales managers, sales team leaders, or current sales managers who want to improve their management skills. This series is also recommended for marketing managers who participate in sales development programs. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total more...
Competitive Intelligence Researching Online on-line e-learning cbt (computer based)cd rom ... In this simulation, you will meet Kent Redburn, Lead Researcher in the Marketing Department of Icon's Computing Hardware and Software Division in San Francisco. He will introduce the methods for using online technology to enhance your personal competitive intelligence and that of your organization. With Kent's instruction, you will recognize the differences between free and commercial more...
Quality Management Business Process Improvement on-line e-learning cbt (computer based)cd rom ... Given three goals, prepare to lead business process improvement. Identify the steps for planning improvements. Identify the criteria for selecting a process for improvement. Identify the responsibilities of a process manager. Match the symbols and shapes used more...
Frontline Leadership Series on-line e-learning cbt (computer based)cd rom The Frontline Leadership Series includes the following courses: Frontline Leadership: Preparing to Lead Frontline Leadership: Knowledge in the Workplace Frontline Leadership: Positively Influencing Workplace Culture To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Moving from Technical Professional to Mgr Series Getting Started on-line e-learning cbt (computer based)cd rom This course introduces the learner to some management fundamentals. Beginning with the requirements for IT success, the course outlines the roles of the IT manager as well as the skills required for effective management. It then teaches the principles of three types of management planning as well as the fundamentals of recruiting for new managers. Learn To: Identify key functional areas more...
SAP R 3 PP Production Order on-line e-learning cbt (computer based)cd rom The course SAP R/3 PP: Production Order Processing provides an understanding of the production order processing within SAP R/3 MRP (Material Requirement Planning). It takes the learner through a whole production process and focuses on specific subjects of the process within each lesson. The learner will understand the interface between MRP and the production activity control. The course covers an more...
Stress Management Fundamentals for Managers on-line e-learning cbt (computer based)cd rom ...tress in others. Identify environmental conditions that lead to stress. Know when stress is caused by poor job fit. Recognize methods for reducing workplace stress. Identify when you should intervene. Recognize methods for preventing employee burnout. Unit 3: Preventing Management-Induced Stress Identify manager behaviors that cause stress. Understand how effective time more...
Advanced Interpersonal Communication Comm to Build a Positive Culture on-line e-learning cbt (computer based)cd rom ...ou will meet with Terrance Martin and Melissa Brown, team leaders in the Market Research department of Icon. The Industrial Services and Manufacturing Division is redefining their culture and has asked for input and suggestions from each department. As the manager of the Market Research department, you need to lead this meeting and identify areas of the culture that can be changed or improved. more...
Sexual Harassment Resolving Sexual Harassment Claims on-line e-learning cbt (computer based)cd rom ...ming of member of Mildred a a s investigation team may lead to potential bonuses and promotions, so you have applied. While talking with Mildred, you will identify the benefits of establishing a system for resolving sexual harassment claims, and identify the qualifications you must possess as an investigator. Unit 2: Investigating Sexual Harassment Claims (0.5 - 1 hour) more...
Interviewing Skills Preparing for an Interview on-line e-learning cbt (computer based)cd rom ...can include business owners, executives, recruiters, team leaders, human resource staff, team leaders, new and experienced managers, and any individual responsible for interviewing and selecting employees. It is recommended that individuals take the first course in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.20 more...
Workplace Aggression Recognizing Aggressive Behavior on-line e-learning cbt (computer based)cd rom ...n. List corporate sources that can lead to workplace aggression. Name the six managerial sources of workplace aggression. Explain the relationship between aggression experienced at home and at the workplace. Simulation Overview: In this simulation, you will meet with Carla Jacksonmore...
Leadership Development Leading the Way on-line e-learning cbt (computer based)cd rom ...Leadership Development: Leading the Way helps you develop an understanding of the characteristics a leader should possess. You will use your leadership skills to unite followers and successfully complete an expansion project for your organization. Learn To Understand the difference between managers and leaders. Develop important more...
Leadership Development Motivation on-line e-learning cbt (computer based)cd rom ...Leadership Development: Motivation, you will develop the skills needed to enhance employee and team motivation. Throughout the simulations, you will be provided with the opportunity to overcome motivation problems and encourage employees who are facing various obstacles Learn To Identify the factors that can lead to low motivation. more...
Leading the Way Learning to Lead on-line e-learning cbt (computer based)cd rom ...Leading the Way: Learning to Lead," you will learn what it means to be a leader, how to relate to your followers, and how different situations can affect leadership. You will learn the traits and abilities that make individuals effective leaders, as well as leadership pitfalls to avoid. In addition, you will learn interpersonal skills that can help you motivate and empower your followers. You more...
Managerial Leadership Creating a Vision on-line e-learning cbt (computer based)cd rom ...Leadership: Creating a Vision provides students an overview of organizational leadership and its role in guiding the organization toward vision fulfillment. The program highlights questions to ask when defining an organization's vision, basic steps to complete when drafting a vision statement, and guidelines for communicating the vision. In addition, this program provides steps for setting more...
Succession Planning Setting Up a Succession Planning Program on-line e-learning cbt (computer based)cd rom ...e for HR Managers, HR Directors, Executive Managers, Team Leaders, Facilitators, and Project Managers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Starting Up a Succession Plan (1 - 2 hours) Identify more...
Women in Leadership Becoming a Leader on-line e-learning cbt (computer based)cd rom ...Leadership: Becoming A Leader, you will learn how to use the basic leadership skills, such as information management. In addition, you will learn the steps you should follow for persuading others to follow your lead, as well as the process for converting challengers to your leadership to supporters. Learn To Follow the steps for managing incoming information. more...
Strategic Decision Making Advanced Decision Making on-line e-learning cbt (computer based)cd rom ...ng pitfalls. Audience Managers, supervisors, and team leaders, with responsibilities for decision-making or strategic planning in their company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Managing Complex Decisions (0.5 - 1 more...
Business Problem Solving Problem Solving Teams on-line e-learning cbt (computer based)cd rom ...earn about the responsibilities of a problem-solving team leader and how to manage a problem-solving team meeting. Additionally, the program provides you with processes and guidelines for motivating and communicating with team members. By learning the material in this unit, you will know your responsibilities as a team leader, be able to conduct an effective team meeting, motivate team members, more...
Conducting Meetings Managing a Meeting on-line e-learning cbt (computer based)cd rom ...nables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis, brainstorming, and decision making in a meeting, as well as techniques for fostering creative thinking and for managing conflict among meeting participants. Learn To Lead meeting discussions through a logical more...
Total Quality Management Fundamentals on-line e-learning cbt (computer based)cd rom ...managing organizational change and how to prepare for and lead a total quality solution. Learn To Recognize how Total Quality Management differs from traditional management practices. Recognize elements of a quality cost reporting system. Identify elements of a Total Quality Management organizational more...
Managing Performance Establishing a Peformance Plan on-line e-learning cbt (computer based)cd rom ...or discussing the job description. Lead a discussion of a new employee's job description. Simulation Overview: In this simulation, you will be meeting with Monica Washington, a newly-hired Account Executive in the Sales Department. You will need to discuss with her the various responsibilities of her position as they are more...
Managing Performance The Performance Appraisal Process on-line e-learning cbt (computer based)cd rom ...ut an employee's performance. Lead an appraisal discussion, given a nine-step process. During an appraisal discussion, follow the guidelines for active listening. Given a eight-step process, help an employee solve a performance problem. Audience Managers and supervisors who want to learn how to apply the more...
Advanced Project Mgmt Building Productive Stakeholder Relationships on-line e-learning cbt (computer based)cd rom ...n the world. As the Project Manager, you've been asked to lead the creation of a new installment called Tour in a Bottle, which would replicate the manufacturing process for visitors in a condensed form, with the equipment being contained in a gigantic glass bottle. In your meeting with Colleen, Drew, and Mildred, you must elicit their expectations for the project, determine their comfort level more...
Advanced Project Mgmt Managing Accelerated Projects on-line e-learning cbt (computer based)cd rom ...nt subjects in the hope that you will all be qualified to lead important projects for the company in the future. In this session, you will meet with Jessica Stone, who will ask you questions about planning a project schedule, including using project management scheduling packages. She'll also discuss how to shorten a schedule and ask you questions designed to test your understanding of project more...
Project Leadership Leading the Project Team on-line e-learning cbt (computer based)cd rom ...Leadership: Leading the Project Team covers how to lead a project team in a way that ensures project success. The program details desirable project manager characteristics, skills, and styles, as well as how project managers can motivate project teams. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects. Learn To more...
Managing IT Projects Project Planning Execution on-line e-learning cbt (computer based)cd rom In a Project Planning and Execution,'' you will learn about project activity definition, time management, project critical path, and cost management. Planning is critical to the success of a project. Project managers must develop and maintain plans for both human and resource management, as well as for communication, risk, and procurement. With proper planning in place, the project can be more...
Managing IT Projects Project Control Closure on-line e-learning cbt (computer based)cd rom ...ojects. Identify factors that lead to project failure. Audience Six months previous experience in an IT project-intensive environment or six months experience managing IT projects. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 3 to 4.5 more...
Team Management High Performance Teams on-line e-learning cbt (computer based)cd rom ... Teams, you will learn the concepts behind effective team leadership. Your goal is to adjust your leadership abilities to meet the needs of a diverse collection of individuals as you lead them through a team project. If you are a strong team leader, you will successfully release your company's product before the competition and save your company. Learn To Set more...
Team Leadership Developing A High Peformance Team on-line e-learning cbt (computer based)cd rom ...Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance more...
Team Leadership Conducting Productive Team Meetings on-line e-learning cbt (computer based)cd rom ...Leadership: Conducting Productive Team Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings. Learn To more...
Virtual Team Mgmt Coaching Virtual Team Members on-line e-learning cbt (computer based)cd rom ...s engineer. In the first part of the simulation, you will lead the start-up meeting and will need to take actions that can prevent conflict on the team. During the second part of the simulation, you will meet with the team several weeks later and will need to follow the six steps for developing and implementing solutions. Unit 2: Coaching for Performance on a Virtual Team (0.5 - 1 hour) more...
Principles of Marketing Writing a Marketing Plan on-line e-learning cbt (computer based)cd rom Principles of Marketing: Writing a Marketing Plan offers the student an overview of the elements of a marketing plan, covers the processes used to develop marketing objectives and strategies, and covers how to create a marketing plan. The program also details how to write, present, execute, and evaluate a marketing plan. Learn To Determine your product's market more...
Cross-Functional Teams Cross-Functional Team Development on-line e-learning cbt (computer based)cd rom ... for establishing a recognition system. Audience Team leaders, team members, and managers or supervisors who are interested in learning more about how cross-functional teams are created and how they operate. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 more...
Leadership Development Series on-line e-learning cbt (computer based)cd rom The Leadership Development Series includes the following courses: Leadership Development: Delegation Leadership Development: Goal Setting Leadership Development: Leading the Way Leadership Development: Motivation Leadership Development: Learning to Lead To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Managerial Leadership Leading Through Change on-line e-learning cbt (computer based)cd rom ...Leadership: Leading Through Change discusses the three phases of planned change and the importance of planning changes before implementing them. This program highlights the types of information employees need in order to understand the need for and accept organizational changes, as well as guidelines for motivating employees through a change process and a process for solving problems more...
Managerial Leadership Motivating Employees on-line e-learning cbt (computer based)cd rom ...Leadership: Motivating Employees offers the student an overview of the various roles leaders have in organizations, as well as how leaders can help employees discover and learn their roles in organizations. This program includes guidelines for helping employees align their goals with those of the organization, for evaluating employees' performance, and for motivating employees. In addition, more...
Frontline Leadership Preparing to Lead on-line e-learning cbt (computer based)cd rom ...Leadership: Preparing to Lead offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult employees. more...
Frontline Leadership Knowledge in the Workplace on-line e-learning cbt (computer based)cd rom ...Leadership: Knowledge in the Workplace emphasizes the importance of managing knowledge in the workplace, conducting assessment interviews for employees, utilizing employee knowledge and input, and providing employees with opportunities for continuing education. The program also details the affects technology has on the exchange of knowledge and offers guidelines for using specific types of more...