Online Leader eLearning - Training Resources

Team Management - Leading Teams ...this course, you will learn about the selection of a team leader, what team leaders need to know, and what constitutes a team. You will also learn about the traits and roles of an effective team leader are, team communication, and how to hold effective team meetings. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand  more...

Legal Transcription Training ...y, business, etc. The course was designed by a recognized leader in development of training materials. This course offers a Certificate of Completion allowing you to sit for any state exams. The need for legal support staff increases with the litigation processes so prevalent now. Administrative law (local, state and federal government) requires massive record-keeping. Much of that information  more...

Leadership Assessment Profile ...p U Course- Do you have the personality and style to be a leader? The Leadership Profile indicates your potential to handle the challenges of responsibility. Your online assessment tells you if you are likely to achieve what you want, and points to the areas you need to work on to increase the likelihood of success.Students may complete this course within a reasonable period of time. Contact  more...

Comprehensive Medical Coding Training ... a Certificate of Completion from a nationally recognized leader in the field of Medical Transcription, Billing and Coding. You may also seek other types of certification by various entities in the industry. The American Association of Professional Coders, (AAPC), for example, allows 1 year of experience if you submit documentation for the successful completion of the course on the pretest  more...

Comprehensive Medical Transcription Training ... a Certificate of Completion from a nationally recognized leader in the field of Medical Transcription, Billing and Coding. Student Testimonials: "I have been, and am working a temporary 8-5 job, until this coming Friday, in an OB/GYN clinic while their MT is on vacation. This is so totally fun and challenging! For the first time in my life I do not begrudge the 8 hours per day doing something  more...

Career Assessment Profile ...help you identify: Your personal thinking style. Areas of leadership development that need the most attention. Specific opportunities for development. Jobs that have the best potential for high career satisfaction. The information contained in your Profile may clarify how you think about yourself as a leader, which, in turn, may be useful to you as you consider such key questions as:Which  more...

911 OPERATOR TDD TRAINING ...uality Assurance Work Group ? ADA compliantDeveloped by a leader in continuing education Developed by a leading community college, one of the 12 prestigious Vanguard Learning CollegesNever the same training twice Scenarios are changed regularly, so your hands-on experience stays fresh even after repeated sessionsIncredible value Comply with ADA recommendations without breaking your budget!  more...

14 Purchasing Best Practices ...rchasing department. You'll become a respected purchasing leader by following this class' step-by-step instructions, examples, and exercises, as well as the 39-page Sample, Tool, and Template Pack which is included with your registration. Get ready to deliver world-class purchasing results! Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes  more...

Creating an Effective Sales Team ...Leadership is the most important element of a sales forcea s success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for improved performance.  more...

Introduction to IT Project Management ...leader in project management? Are you unsure of the key skills needed for managing an information technology (IT) project? As you proceed through this "Introduction to IT Project Management" course in the "Project Management for IT Professionals" series, you will gain valuable insight into project management with a special focus on managing IT projects. You will also acquire an understanding of  more...

Decisions and Risk ...leader depends on your ability to make decisions. Even though you may have extensive experience making tough business choices, a constantly changing business environment demands relentless skill improvement. This course sheds light on the decision-making process by moving from practical methodologies to decision-making intelligence. Build both quality and commitment into your decision-making  more...

Leadership Development for Technical Professionals ...-term goal. Therefore, the skills needed for an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as facilitation and conflict resolution in order to deal with work teams effectively and the problems that can arise in the work setting.This  more...

Facilitative Leadership ...ions and want to make some changes, become a facilitative leader in your company. By utilizing facilitative techniques, you can change attitudes and create a more cohesive, supportive learning environment. This course starts by identifying the differences between group facilitators and facilitative leaders. You will learn techniques to recognize and work with all levels of interaction. You will  more...

Inbound Call Center Management Leadership ...id you know that your personality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware  more...

Leading a Customer-focused Team ...ce is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work together to set the parameters for  more...

Team Feedback A Guide Teamwork is playing an increasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's  more...

Emotional Intelligence and Teamwork ...tand Elizabeth's popularity. When she questioned her team leader, his response was, "You need to be more social." Stunned, Cassandra returned to her cubicle. Social? More social? What does that have to do with work? Although Cassandra's boss may not have realized it, he was talking about teamwork and emotional intelligence. The glue that holds today's work teams together is made up of social  more...

Emotionally Intelligent Leadership ...al intelligence to work is an emerging trend in corporate leadership. Developing the best talents in executives, managers, and others throughout the organization has become vital to corporate success. As a leader, you cannot rely upon your intellectual knowledge. You must have the interpersonal competence that comes with emotional intelligence. This course will guide you in developing your  more...

Communicating for Results ...eagues and peers when you are working as a member or as a leader of a project team. Whether you want help with a particular task, or need someone else to undertake the task on your behalf, this course will show you how to approach those capable of giving you what you need. Secondly, this course will outline the communication required to maintain customer relationships during sensitive  more...

Leadership Communication Skills ...leadership are, how to communicate your suitability for the role, and how to communicate with those you lead. Leadership is not the same as management. Unlike management, leadership does not require formal recognition of authority. However, it does place other requirements on the person assuming the leadership role. Before people will follow, they need to be reassured that their leader is  more...

Leading without Authority ...aving little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate culture, where middle management and the concept of seniority are being replaced by a flat organization structure and intense competition. Such an environment makes the need for leadership skills especially crucial.  more...

Effective Team-building Strategies ...a variety of sources, the most usual of which is the team leader. But what if your team leader doesn't have the necessary leadership skills? Or what if she does, but she applies them ineffectively? In this course, you'll learn tools, techniques, and tips to help you--the team member--help your team develop a "one for all, all for one" mentality. In particular, you'll explore some motivational  more...

Team Leadership - Developing a High-Performance Team Team Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance  more...

Six Sigma Projects and Project Teams ...leaders are people who do the right thing," says Warren Bennis, Ph.D. in his book "On Becoming a Leader." Champions are leaders. Selecting the right Six Sigma projects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these important roles of Champions. It also provides Champions with a toolkit to measure and  more...

Six Sigma Team Leadership ... profitable and sustainable business. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other to address the needs of the customer and the project. This course provides potential team leaders with strategies for selecting the right team members  more...

Scoping the Six Sigma Project ...alls that can trip up even the most experienced Six Sigma leader. This course revisits many of the activities of the Define step of the Define, Measure, Analyze, Improve, and Control (DMAIC) process. These activities will be explored to ensure that the right problem is being solved in the best way possible using appropriate metrics and goals. Six Sigma?? is a registered Trademark of Motorola  more...

Tomorrow s Managers Development Tools "A teacher affects eternity. He can never tell where his influence stops." Henry Brooks Adams gets to the heart of what dynamic senior executives are doing to develop the managers who drive front-line performance. Teaching with influence is the key. Trained managers are more than systems and process supervisors. They lead and develop others. You and your managers will know precisely what to expect  more...

Organizational Culture and Leadership What is organizational culture? How would you describe your company's culture? How is leadership related to culture? In this course, you'll explore the concepts related to organizational culture, and learn how the different cultures relate to leadership. You'll learn about the dynamics of cultural change and how you, as a leader, can influence the direction of your organization's culture. The  more...

Dynamics of Leadership ...leader? Yes Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how to become a leader; how to train yourself  more...

Recognizing a Leader ...s and roles of effective managers and those of successful leaders. You'll discover what some of those key differences are by studying the traits and qualities of leaders, including information on how true leaders find the time to lead and what employees expect from their leaders. Additionally, you'll get a chance to explore your leadership style and gain awareness of your strengths and  more...

The Communication of a Shared Vision "If you can dream it, you can do it." Walt Disney's words ring as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing  more...

Leading by Enabling In this course, you'll learn how to enable your employees by providing more choices and fostering competence. You'll understand why offering visible support to your people makes them able to "make the call" when necessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will  more...

Coaching Performance ...uss and begin talking about disciplinary action. However, leaders take a different approach. A leader would take the time to coach Barry and find out what's really going on--perhaps determining that three weeks of training wasn't quite enough. Or perhaps discovering that Barry's mother died recently and he's struggling to concentrate. Or offering to find a mentor for Barry until the situation  more...

The Model Leader ...Leaders...know how to dance the old dance. We all grew up in traditional organizations with conventional leader and role models. Now the music has changed. We don't know the new steps and there are not footprints on the floor." Peter R. Schools' words accurately reflect the challenges of leading today. You have to be able to develop a diverse team that can achieve optimum performance. You have  more...

Organizational Learning - Deploying a Knowledge Management System In ?Organizational Learning: Deploying a Knowledge Management System? you will learn information needed to conduct a pilot project and processes for deploying and monitoring knowledge management systems. You will also learn the steps for developing a pilot project, the qualifications and characteristics of a knowledge management leader, and the elements of a knowledge management system.  more...

Executive Level Leadership - Becoming an Executive Leader ...Leadership: Becoming an Executive Leader offers the student an overview of executive leadership roles and how power and politics affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition, it emphasizes the importance of developing a  more...

Executive Level Leadership - Change and the Executive Leader Executive Level Leadership: Change and the Executive Leader addresses the change process, ways to identify resistance to change, and how to overcome that resistance. In addition, this program covers trust-building methods, power-sharing techniques, and how to keep employees informed during the change process. This program also covers pitfalls to avoid during the change process.  more...

Strategic Management Establishing Strategic Focus ...p decision-making process. Audience Managers and team leaders that want to understand and apply strategic management concepts. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Purpose of Strategic Management (0.5 - 1 hour)  more...

Strategic Management Analyzing Strategic Options ... corporate-level strategy. Audience Managers and team leaders who are responsible for analyzing strategic business options. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Defining Strategic Analysis (0.5 - 1 hour)  more...

Strategic Sales Building the Executive Relationship ...ncounter in executive sales. Identify how to approach a leader. Identify how to approach a socializer. Identify how to approach a peace keeper. Identify how to approach an analyzer. Unit 2: Their Need, Your Solution (0.5 hours) Identify the key to building credibility. Identify how you can build credibility. Identify the types of questions you should ask to diagnose a prospect  more...

PowerPoint XP Curriculum ...esenting information or ideas in any public forum. A team leader or team member in any environment will benefit from these courses, as will sales people. Learners should be computer literate and work in a people-centric environment They should be involved with customers, groups or teams to the extent that they may be called upon to make a presentation on a topic. Learners will need a basic  more...

PowerPoint XP Proficient User ...esenting information or ideas in any public forum. A team leader or team member in any environment will benefit from these courses, as will sales people. Learners should be computer literate and work in a people-centric environment They should be involved with customers, groups or teams to the extent that they may be called upon to make a presentation on a topic. Learners will need a basic  more...

PowerPoint XP Expert User ...presents information or ideas in any public forum. A team leader or team member in any environment will benefit from these courses, as will sales people. Learners should have knowledge of either Microsoft Office 97 or 2000 programs and be familiar with PowerPoint and working with presentations. It is recommended that learners complete courses 74040 PowerPoint 2002 Fundamentals and 74041  more...

Self Development Developing Rapport Through Communication ...Kathy Fuller, one of Icon's veteran Customer Service team leaders. As a new Sales Team Leader, you are trying to build strong working relationships with some of the established leaders of the department. In order to achieve a good relationship with Kathy, you will need to adapt to her while communicating, encourage her to communicate with you, handle any conflict that may arise, and ask for  more...

Time Management Planning Your Day Time Management: Planning Your Day gives students an overall view of how to manage their time on a daily basis to increase their productivity. The program covers how to develop a daily plan, how to manage technology, and how say ''no'' to doing too much. The program focuses on planning, scheduling, and concentration skills. It also covers how to handle e-mail, the Internet, and the telephone  more...

Executive Level Leadership Series The Executive Level Leadership Series includes the following courses: Executive Level Leadership: Becoming an Executive Leader Executive Level Leadership: Change and the Executive Leader Executive Level Leadership: Leadership and Communication To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Women in Leadership Series The Women In Leadership Series includes the following courses: Women In Leadership: Leadership Roles and Styles Women In Leadership: Becoming a Leader Women In Leadership: Developing a Leadership Path To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Creativity Innovation Promoting Team Creativity ...cision. Audience This program is for managers or team leaders who want to learn how to develop creative teams and conduct creative team sessions. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Organizing Creative Teams (0.5 - 1  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ...t an overview of the use of Emotional Intelligence from a leadership perspective and provides a process for applying Emotional Intelligence in everyday interactions with team members and employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, maximizing team and employee performance, and conducting interviews. Learn To  more...

Communicating w Difficult People Handling Difficult Co-Workers ...n successful. Audience Managers, facilitators, team leaders, and professionals who want to identify, cope with, and resolve difficult behavior with co-workers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours  more...

Leadership Development Leading the Way ...Leadership Development: Leading the Way helps you develop an understanding of the characteristics a leader should possess. You will use your leadership skills to unite followers and successfully complete an expansion project for your organization. Learn To Understand the difference between managers and leaders. Develop important  more...

Leading the Way Learning to Lead ...: Learning to Lead," you will learn what it means to be a leader, how to relate to your followers, and how different situations can affect leadership. You will learn the traits and abilities that make individuals effective leaders, as well as leadership pitfalls to avoid. In addition, you will learn interpersonal skills that can help you motivate and empower your followers. You will also learn  more...

Women in Leadership Becoming a Leader ...Leadership: Becoming A Leader, you will learn how to use the basic leadership skills, such as information management. In addition, you will learn the steps you should follow for persuading others to follow your lead, as well as the process for converting challengers to your leadership to supporters. Learn To Follow the steps for managing incoming information.  more...

Strategic Decision Making Making the Right Decision ...experiences. Audience Managers, Supervisors, and Team Leaders, with responsibilities for decision-making or strategic planning in their company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Generating Options (0.5 - 1 hour)  more...

Business Problem Solving Problem Solving Teams ...earn about the responsibilities of a problem-solving team leader and how to manage a problem-solving team meeting. Additionally, the program provides you with processes and guidelines for motivating and communicating with team members. By learning the material in this unit, you will know your responsibilities as a team leader, be able to conduct an effective team meeting, motivate team members,  more...

Goal Setting Reaching Individual Goals ...mulation at the end of this unit, you are a graphics team leader who is meeting Bob Carter, Sydney Morrison, and Jeff Harris, new graphics artists who have recently joined your team. You need to explain to your team members the benefits of goal setting and discuss the guidelines for setting effective goals. Unit 2: Setting Goals (0.5 - 1 hour) Identify the  more...

Delegation The Delegation Process In "Delegation: The Delegation Process," you will learn to implement a delegation process developed around an easy to understand ABC model. By learning and using the model, learners can become much more effective delegators. Learn To To identify guidelines for prioritizing and grouping tasks To identify key issues to consider when  more...

Delegation Monitoring Evaluating Results ...Spear, Marketing Assistant and Lan Nguyen, Marketing Team Leader. You will assign these tasks, provide support and encouragement, and review their performance. Unit 2:Developing Delegates (0.5 - 1 hour) Identify guidelines for determining employee needs. List the key components of effective coaching. Identify the  more...

Conducting Meetings Managing a Meeting ...nables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis, brainstorming, and decision making in a meeting, as well as techniques for fostering creative thinking and for managing conflict among meeting participants. Learn To Lead meeting discussions through a logical  more...

Conducting Meetings Effective Meeting Communication ...gh your communication. Unit 2: Communicating as Meeting Leader (0.5 - 1 hour) Communicate clearly during a meeting. Use language that is appropriate during a meeting. Understand and use assertive communication. Enhance your relationship with participants through communication.  more...

Change Management Managing Change ... Develop the traits of a change leader. Prepare a plan for a change. Identify why employees resist change. Control a crisis situation. Audience This course is for managers responsible for helping employees handle organizational changes. Deployment Options e-Learning  more...

Total Quality Management Fundamentals ... Recognize roles of the quality leader. Audience This curriculum is aimed at all individuals who wish to input to and improve quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...

Facilitation Facilitating Challenging Situations ...bers. Avoid conflict with a team's leader. Use a communication process to minimize interpersonal conflicts. Simulation Overview: In this simulation, you will meet with John Cunningham, one of Icon's Human Resources Assistants. Since John has a strong background in the area of facilitation, he is anxious  more...

Coaching Communicating with Employees ...eeting with Nathan Iverson, the Software Development Team Leader. After initial discussions with members of the development team, you have determined that many of the development versions for a new product line have been sent out for testing with an unusual amount of errors, causing testing to take longer and delaying the development process. As the Operations Manager, you need to effectively  more...

Managing Change Implementing the Change Process ... Identify the behaviors of a good change leader. Simulation Overview: You will meet with two Team Leaders to discuss the new Customer Care Advocacy Program (CCAP) for Icon a a s Database Management Division. Your goal during this meeting is to effectively communicate the need for the new customer service program as well as gain support from the team  more...

Managing High Performers Creating a Retention Strategy ...ement. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Organizational Talent and Knowledge (0.5 - 1 hour)  more...

Managing High Performers Defining Finding High Performers ...ement. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Identifying High Performance (0.5 - 1.5 hours) Identify  more...

Managing High Performers Implementing Recognition Programs ...ement. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Training High Performers (0.5 - 1.5 hours) Identify the  more...

Organizational Crisis Mgmt Managing a Crisis ...utive Managers, HR Managers, Communication Officers, Team Leaders, Facilitators, Sales Staff, CEOs, Project Managers, Team Leaders. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Management Challenges and Strategies (0.5 - 1 hour)  more...

Project Management Essentials Controlling Closing a Project ...g a project. Audience Managers, supervisors, and team leaders who have to manage projects and want to learn the basic principles needed to control and close a project. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Controlling  more...

Project Leadership Leading the Project Team ...Leadership: Leading the Project Team covers how to lead a project team in a way that ensures project success. The program details desirable project manager characteristics, skills, and styles, as well as how project managers can motivate project teams. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects. Learn To  more...

Team Management High Performance Teams ... Teams, you will learn the concepts behind effective team leadership. Your goal is to adjust your leadership abilities to meet the needs of a diverse collection of individuals as you lead them through a team project. If you are a strong team leader, you will successfully release your company's product before the competition and save your company. Learn To Set  more...

Team Leadership Developing A High Peformance Team ...Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance  more...

Project Teams Applying Team Building Techniques ... Audience Project team members, team members, and team leaders who are interested in learning more about how project teams are created and how they function. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Individual  more...

Cross-Functional Teams Selecting Cross-Functional Team Members ...s covers how to identify and select cross-functional team leaders and members and how to ensure cross-functional team success. The program also covers roles in cross-functional teams, how key stakeholders are important to the success of cross-functional teams, and the reasons that cross-functional team member/upper management relationship is important. In addition, the program touches on how to  more...

Organizational Learning Deploying a Knowledge Mgmt System ...lifications and characteristics of a knowledge management leader, and the elements of a knowledge management system. Learn To Identify questions for preparing for a pilot project. Follow the steps for developing a pilot project. Identify knowledge management leader qualifications.  more...

Managerial Leadership Motivating Employees ...Leadership: Motivating Employees offers the student an overview of the various roles leaders have in organizations, as well as how leaders can help employees discover and learn their roles in organizations. This program includes guidelines for helping employees align their goals with those of the organization, for evaluating employees' performance, and for motivating employees. In addition,  more...

Frontline Leadership Preparing to Lead ...Leadership: Preparing to Lead offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult employees.  more...

Executive Level Leadership Becoming an Executive Leader ...Leadership: Becoming an Executive Leader offers the student an overview of executive leadership roles and how power and politics affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition, it emphasizes the importance of developing a  more...

Executive Level Leadership Change The Executive Leader ...Leadership: Change and the Executive Leader addresses the change process, ways to identify resistance to change, and how to overcome that resistance. In addition, this program covers trust-building methods, power-sharing techniques, and how to keep employees informed during the change process. This program also covers pitfalls to avoid during the change process. Learn To  more...

Executive Level Leadership Leadership Communication ...Leadership: Leadership and Communication addresses how leaders learn, test, and use information. In addition, this program covers how to evaluate a leader's performance and how to address key issues that cause performance problems. This program also addresses the marketplace, governmental, and internal variables that affect daily operations. Learn To Identify  more...

Mentoring Developing Your Mentoring Skills ...ing mentees. Audience Managers, supervisors, and team leaders who have the authority to develop mentoring programs or serve as mentors to other employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options French, Japanese, US English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...

Organizational Behavior Organizational Group Dynamics ... Identify traits and behaviors that define a leader. Audience Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Advanced Six Sigma Leading Six Sigma Deployment ...udience for this course is primarily Six Sigma deployment leaders, such as managers and executives who might be new to Six Sigma and need to know what organization-wide deployment entails, as well as executives who want to revitalize Six Sigma in organizations that have already adopted it. The audience can include suppliers and/or customers who may become involved in joint Six Sigma projects  more...