Instructor Led Leadership Training

CPSM Certification Bridge Exam Preparation Course ...ing Day Two a Effective Supply Management Performance & Leadership in Supply Management a Day two is geared toward the managerial aspect of supply management, items that are intended to maximize customer values within any organization. This portion will cover issues like organization assessment, planning, project management, inventory management, product development, forecasting, and  more...

CPSM Exam Prep for Exam 3 - Leadership in Supply Management This 1-day course prepares participants for success on Exam #3 of the Certified Professional In Supply Management offered by the Institute for Supply Management. This course covers leadership, risk and compliance, and strategic sourcing. These topics are covered in-depth and are critical to making supply chain management a strategic part of any organizationa ™s business operations.  more...

Supervisory Skills Workshop Improve the performance of your business by enhancing the skills of your supervisors. This one day workshop gives supervisors and team leaders the opportunity to learn and practice the critical behaviors, skill and techniques needed to be effective in their role. The workshop can be run at your location and customized for your business needs and goals. Topics include setting performance  more...

Management and Supervisory Skills Workshop What Will You Learn and How Will You Benefit? How to set goals to be more productive How to coach and train to maximize your staff's ability How to gain time so you can focus on the business or the management of the department How to increase employee retention to avoid unnecessary costs  more...

Basic Supervisory Skills Training OBJECTIVE: By the end of the seminar, you should be able to: understand the logic, concepts, principles and techniques of effective supervision; study and analyze the application of planning, organizing, leading and controlling; use the knowledge/ skills learned to develop and refine plans in solving important organizational problems TARGET PARTICIPANTS: Managers, supervisors, and business  more...

Project Management in Action Managing World Bank Projects ...and Issues Module 1 - Team Dynamics: Introducing Team leadership Module Duration: 1 Day Module 1 Objectives Contents, Concepts and Issues By the conclusion of the specified learning and development activities, delegates will be able to: Distinguish between groups and mere aggregations Suggest the difference in interpretation of groups and teams Demonstrate your understanding of the  more...

Evaluating the Performance of Industrial Investments ...able income - Residual Income - Product innovation and leadership - Primary Cost Drivers - Critical Success Factors - Corporate Performance Measurement - Integrating Strategic Planning, Budgeting and Performance Measurement - Intellectual Capital Measurement - Measuring the Effectiveness of Financial Shared Services Centres and Outsourcing 2.) Industrial Environmental Performance  more...

Enhancing Managerial Effectiveness ...nagement - The trading game scenario 2.) Managerial Leadership and Leader Behaviour In Organisations OBJECTIVES: - Demonstrate their understanding of the intricacies that are involved in the process of leadership - Distinguish between a leader and a managerial leader - Relate the theories of leadership to empirical research - Demonstrate their understanding of the need  more...

Change Management and Executive Leadership in Organisations ...Leadership By the end of the specified learning and development activities, delegates will be able to: - Distinguish between the concepts of a leadera ™ and a managerial leadera ™ - Demonstrate their understanding of at least 2 approaches to leadership - Demonstrate their understanding of the relationship between fieldera ™s situational model & McGregora ™s  more...

Executive Leadership and Corporate Communication ...nisational effectiveness B. Executive High Performance Leadership By the end of the specified learning and development activities, delegates will be able to: - Distinguish between the concepts of a leadera ™ and a managerial leadera ™ - Demonstrate their understanding of at least 2 approaches to leadership - Demonstrate their understanding of the relationship  more...

Human ResourceTraining and Development Management ...individual training courses. a Demonstrate exceptional leadership in the management of the learning environment. a Effectively manage commissioning relationships. Effectively manage a training department. a Learning And Memory. a Conditions Conducive To Learning And Memory. a The Taxonomy Of Educational Objectives. a Establishing Learning Objectives. a Value Of Varied  more...

Managing Individual Performance ...behaviour - Reward management and its relationship to leadership styles - Reward management and competition - Reward management and the attraction to high calibre personnel - Encouraging positive and effective organisational culture - Culture and organisational values - Level and type of motivation customer or clients, product or service, - Degree of learning that  more...

Organisation and Management an Introduction ...n effective co-ordinating mechanism - Have designed a a leadership strategya ™, which has a high probability of greatly enhancing worker motivation and improving their morale - factors crucial to organisational success - Be able to influence their leadership style in such a way that they develop the flexibility to manage their organisations and subsystems effectively, in stable and  more...

Women In Management ...Their Less Successful Female Counterparts. - Women and Leadership Styles: Creating Compatibility Between Decisiveness and Effective Communication Flow - Smashing The Glass Ceiling: Breaking Through Advancement Barriers - Why Are We Different?: Using Gender Differences Positively - The Old-Boy Network: A Birds-Eye View of a a Male Cartela ™ - Creating and Maintaining  more...

Training Needs Analysis Determining Training Needs ...ganisation; xiv) Development Of New Skills (E. G. Leadership, Problem-Solving, Communication, Questioning. Presentation And Process Facilitation Skills); xv) Ideas For Future Projects And Programs; xvi) A Concrete Outcome Of Benefit To The Organisation And Program Participants; And xvii) High Proven Returns On Investment In The Action Learning Programa .  more...

Training Expenditure or Investment Training Needs Analysis Costing Budgeting For Accelerated Rate of Return ...anisation; xiv) Development Of New Skills (E. G. Leadership, Problem-Solving, Communication, Questioning. Presentation And Process Facilitation Skills); xv) Ideas For Future Projects And Programs; xvi) A Concrete Outcome Of Benefit To The Organisation And Program Participants; And xvii) High Proven Returns On Investment In The Action Learning Programa .  more...

Trainer Training Training for Trainers ...of individual training courses - Demonstrate exceptional leadership in the management of the learning environment - Effectively manage commissioning relationships - Effectively manage a training department Seminar Contents, Concepts and Issues: - Learning Theory - Learning And Memory - Learning and application - Education Training & Development: A Distinction - Conditions Conducive  more...

Team Dynamics Team Leadership ...eightened understanding of the type and permanence of the leadership of a team - Explain the occasions in which a situational leader is likely to emerge - Demonstrate a high level of understanding of a team attempts to replace a situational leader, to enhance stability, acceptability or renewed or clarified mission or objectives - Determine why a temporary team is likely to be more  more...

Strategic Management and Project Management ... will ensure change institutionalisation - Demonstrate leadership in the implementation of change, whilst avoiding whilst avoiding Human and Organisational Casualties 7. Project Management: Approaches and Methodologies By the end of the specific learning activities delegates will be able to: - Determine the value of information in project methodology - Demonstrate their  more...

Organisational Improvement Revitalising Organisations Through Organisational Development and Change ...h will ensure change institutionalisation. - Demonstrate leadership in the implementation of change, whilst avoiding whilst avoiding Human and Organisational Casualties. CONTENT: - Influence change strategies: - When they should be used or avoided. - Control change strategies: - When they should be used or avoided. - Communicating organisational change. (Organisational change). -  more...

Modern Quality Systems and ISO 9000 ... a. Principle 1 Client or Customer focus b. Principle 2 Leadership c. Principle 3 Involvement of people d. Principle 4 Process approach e. Principle 5 Systems approach f. Principle 6 Continuous improvement g. Principle 7 Factual approach to decision making h. Principle 8 Mutually beneficial supplier relationships - The ISO 9000: 2000 series a. ISO 9000: 2005 Quality systems -  more...

Managing Internal and External Cultural Diversity ... effective diversity policy. - Demonstrate exceptional leadership in the management of a diverse workforce CONTENT: - Discrimination as social identity - Understanding and dealing with sentience. - The effectiveness of the British legislation in protecting the rights of the disadvantaged groups. - Gender disparity in organisations: - An analysis of the status of women in the  more...

Leadership Styles Seminar or Course ...tionship which exists between administrative strategy and leadership style 4. Assess the leadership style of a superior or colleague 5. Demonstrate an understanding of the relationship between a managera ™s leadership style and the type of structure which he or she is likely to implement 6. Demonstrate their ability to carefully select administrative strategies so as to promote  more...

ISO 9000 Quality Systems ... a. Principle 1 Client or Customer focus b. Principle 2 Leadership c. Principle 3 Involvement of people d. Principle 4 Process approach e. Principle 5 Systems approach f. Principle 6 Continuous improvement g. Principle 7 Factual approach to decision making h. Principle 8 Mutually beneficial supplier relationships - The ISO 9000: 2000 series a. ISO 9000: 2005 Quality systems -  more...

Corporate Governance Principles and Practice ...ular organisational structures have for communication and leadership styles - Demonstrate their knowledge of vertical and horizontal relationships and formal communication channels - Explain the mechanism whereby the organisational activities can be co-ordinated - Propose the desirable level of specialisation that might apply to particular organisational types and settings - Explain  more...

Corporate Governance and Strategic Management ...ular organisational structures have for communication and leadership styles - Demonstrate their knowledge of vertical and horizontal relationships and formal communication channels - Explain the mechanism whereby the organisational activities can be co-ordinated - Propose the desirable level of specialisation that might apply to particular organisational types and settings - Explain  more...

Executive Leadership and High Performance Team Management ...isational effectiveness 2.) Executive High Performance Leadership - Distinguish between the concepts of a leadera ™ and a managerial leadera ™ - Demonstrate their understanding of at least 2 approaches to leadership - Demonstrate their understanding of the relationship between fieldera ™s situational model & McGregora ™s Theory a Xa ™ & Theory a Ya  more...

Enhancing Objective Accomplishments Through An Enthusiastic Workforce ...f individual training courses. - Demonstrate exceptional leadership in the management of the learning environment. - Effectively manage commissioning relationships. - Effectively manage a training department. CONTENT: - Learning and memory. - Conditions conducive to learning and memory. - The taxonomy of educational objectives. - Establishing learning objectives. - Value of varied  more...

Diversity Management a Value Added Inclusion ... effective diversity policy. - Demonstrate exceptional leadership in the management of a diverse workforce SEMINAR CONTENTS AND CONCEPTS: - The concepts of equal opportunities and diversity management - Equal Opportunities in employment and the British Legislation (Exploring Workforce Diversity, Cultural Diversity, generally, Gender Diversity, Racial Diversity, Ethnic Diversity, Age  more...

Comprehensive Project Management ... will ensure change institutionalisation - Demonstrate leadership in the implementation of change, whilst avoiding whilst avoiding Human and Organisational Casualties 7. Project Management: Approaches and Methodologies By the end of the specific learning activities delegates will be able to: - Determine the value of information in project methodology - Demonstrate their  more...

Client or Customer Care ...t care team; 16. An understanding of the fundamentals of leadership and management; 17. Exhibit leadership in dealing with a the irate customer/ clienta ™; 18. Provide examples of the legal application of a Fitness For Purposea ™; 19. Demonstrate their ability to contribute to the maintenance of customer/ client loyalty; 20. Illustrate their understanding of the need to Empower  more...

MSc Human Resource Training and Development Management ...will ensure change institutionalisation. - Demonstrate leadership in the implementation of change, whilst avoiding whilst avoiding Human and Organisational Casualties. A. 1. 8 Trainer Training By the conclusion of the specific learning & development activities, delegates will be able to: - Be conversant with the theories of learning and memory crucial to the development and  more...

Human ResourceManagement a Practitioners Approach ...h will ensure change institutionalisation. - Demonstrate leadership in the implementation of change, whilst avoiding whilst avoiding Human and Organisational Casualties. MODULE 11.: Diversity Management Seminar (public course) 'The Management of Workforce Diversity A Value Added Inclusion' - Distinguish between equal opportunities and diversity management. - Demonstrate their awareness  more...

LEADERSHIP TEAM DYNAMICS in Oil Gas 1 3 November 2011 Kuala Lumpur Malaysia This uniquely designed 3 day training course will help you overcome the challenges that you face, enabling you to optimise your success strategies. Days 1 & 2 are designed for team leaders, supervisors or managers working in a team based environment, whether you work for an operator company or for non-operator partners. Day 3 is separately bookable, and is specifically designed for those who  more...

The International Oil Gas Executive Development Program Essential Management Commercial Skills for Oil Gas Professionals This practical, intensive 5 day course aims to provide participants with a solid grounding in the principles and practices of business management that are essential when moving from an operational to a more strategic role. Where operational management is about implementing plans with known parameters, strategic management is about exercising judgement in complex environments where there is no a  more...

LEADERSHIP TEAM DYNAMICS in OIL GAS 1 3 Dec 2010 Kuala Lumpur Malaysia Partnerships are growing in the oil and gas industry today, developing a project alongside other companies offers a wide range of advantages such as: risk mitigation, economies of scale, access to funds, technology and resources. This is particularly attractive in the current scene, in which hydrocarbon resources are increasingly found in difficult to access locations and companies are  more...

4th Run in Malaysia! Leading and Managing Generation X & Y Engineers Technical Professionals Many managers are now asking themselves "whata ™s wrong with young engineers today?" Management has seen the emergence of two generations who have quite different views on work, and senior managers are struggling to come to terms with the change. As a manager what do you need to know to engage and motivate with the new generation workforce? Whether you are a senior line manager or in  more...

Time Management The time in any given day is one of the few things that is given to us equally. Yet it feels totally different when we are using time in a way we choose for ourselves than it feels when our time seems to loom out of our control. We must ask the larger question of what is valuable in our lives, integrating personal and professional goals. Without a strong desire to live out certain values, time  more...

Five Star Teamwork - Team building workshop in the Philippines Ita ™s a commonly used term in the language of business. Ita ™s essential for successfully competing in an ever-changing global marketplace. Ita ™s necessary in order to combat the tide of shrinking resources and meet the need of doing more with less. Ita ™s a strategy a a tool a a buzzword. The a ita is TEAMWORK. And it also happens to be one of the most misunderstood  more...

Productive Groups Groups convene to generate ideas, to give support, to solve problems, and to make decisions. All too often, however, groups can be inefficient and ineffective as they go about these tasks. What a waste of human resources! This program teaches group skills in an enjoyable yet powerful way. The program assumes that individual participants come from groups that are committed to their goals. The  more...

Understanding Health Information Technology ...tified EMR, EHR, and HIT emerging technologies - Assume a leadership role in planning and managing EMR system selection and implementation - Apply the concepts of the system development life cycle to deploy a HIT project - Get crucial information on selecting the right vendor for your practice Learning Objectives - You will be able to discuss the advantages of the ARRA stimulus funding. - You  more...

Powerful Presentations Training Seminar Powerful Presentations Improve your face-to-face presentation skills with public speaker training that focuses on: - Public Speaking Training Skills - Presentation Training - Sales Presentations - Technical Presentations - IT Training - Executive Presentations - Scientists and Engineers Presentation Training Seminar & Workshops: Our presentation skills workshop will  more...

The Leadership Edge ...Leadership Edge is a dynamic program that moves participants to powerful self discoveries that dramatically strengthen their capacity to lead in changing times. This highly interactive program uses experiential learning to help leaders at all levels remove old personal barriers and uncover and develop previously hidden strengths. Using the principles of R. E. S. P. E. C. T., leaders  more...

Creating Customer Loyalty Creating Customer Loyalty is a one day training program that transforms the way professionals see opportunities for customer service. Creating Customer Loyalty is based on the premise that EVERYONE is our customer; and both internal and external customers need to be satisfied. To truly serve, one must first become more intensely self-aware and then heighten onea ™s ability to notice their  more...

Situational Frontline Leadership ...Leadership is designed to foster successful frontline managers. It teaches them how to build people. Build trust. Build teamwork. To bridge the gap between what is and what could be for each employee and the company. Situational Frontline Leadership shows frontline managers how to diagnose individual situations and employ core communications skills to partner for performance. How to provide  more...

Thriving In Times of Change Thriving in Times of Change is an experiential training workshop for professional teams. It enables participants to master the competencies of workplace resilience to see how resilience impacts team dynamics in the midst of rapid change. Participants explore the dynamics of team resilience from relationships to solution-finding to corporate culture, utilizing components of the S. U. P. P. O. R. T.  more...

Coaching Skills For Managers ...aching Skills For Managers is a program designed to shift leadership practices from the old command & control model to a more inclusive and participative style. This interactive program delivers powerful tools for leaders and managers at all levels. It helps leaders better access and align their staffs personal experiences, traits and skills. Participants will also discover more about  more...

What's New for LEED in 2009: The Overhaul of the U.S. Green Building Council LEED Program ...e U.S. Green Building Council has extensively revised the Leadership in Energy and Environmental Design program effective in 2009. Starting soon after its release, USGBC will focus rating and certification using this latest version and rapidly move away from the multiple products of the past. Since this is the first reworking of LEED since mid-2005 and represents a major overhaul compared to  more...

Leadership Skills for the Project Professional ...Leadership Skills for the Project Professional is a two day advanced project management course designed to strengthen the leadership skills of the project/ program management practitioner. Participants examine the different roles of manager and leader and consider the relative merits each role in the project or program environment. Because the program/ project manager serves as the primary  more...

Motivating Employees to be Their Best Leadership Development The basic premise of this program is that motivation is not something you do to others; people motivate themselves. This program is not about traditional extrinsic motivation techniques such as rewards, incentives, salary, etc. These use a carrot or stick approach that tries to get employees to change their behavior based on external factors. This program is about helping managers and supervisors  more...

Managing Technical Professionals (leadership development) All managers face challenges, but managers of technical professionals face an additional and unique blend of challenges. Whether it is scientists, engineers, health professionals, or architects the nature of technical professionals and their work requires a second set of management tactics. Learn tips and tricks on how to manage, lead, motivate, and communicate effectively with teams focused on  more...

Managing Remote Teams Managing others can be difficult. But remotely managing teams of employees can seem almost impossible. This course addresses the special considerations of managing geographically dispersed teams, including establishing expectations for completing work and meeting deadlines, maintaining regular contact, legal and safety issues for employees working out of the office, and tips for long-distance  more...

Managing Managers Why a program about managing managers? What is it thata ™s difficult? #1: Balancing daily tasks with long-term strategic thinking. If you have managers reporting to you, lots of their a stuffa ends up being a firesa for you to put out. #2: Your direct reports may manage a wide variety of functions, and ita ™s difficult for you to create a sense of unity and cohesiveness for your  more...

Managing Generation Y In this course, students will learn about the different generations that are currently in the workplace and examine the differences in their world views. Students will gain an understanding of how Generation Y employees perceive their work environment, the reasons behind these perceptions, and effective ways to interact, work with, and motivate Generation Y employees. You can get a complete list  more...

Leading Todays Workforce (leadership development) ...dents understand all the various components of successful leadership. Student will learn what the biggest differences are between managers and leaders, how to put the leadership building blocks into place, and how to adapt the language of influence. Some of the areas covered will be: the ideal leader, support systems, risk-taking, vision, relationship building, and listening effectively.  more...

Manager To Leader (leadership development) In this course students will learn what skills are necessary to be an effective leader. Students will also examine the concept of the ideal leader and which factors contribute to successful leadership. They will learn how to identify and utilize different types of power and how to successfully transition into a leadership role. You can get a complete list of other Leadership Development classes  more...

Leading Through Changeleadership development Change management is the art and science of guiding an organization and its people through the predictable transitions from current reality to a preferred future position. Change manifests in various forms with diverse results and emotions, but there are two things that you can count on: Change wona ™t go away; it will only increase and you and the people around you need to learn to embrace  more...

Juggling Multiple Priorities Have you ever wondered a How am I supposed to get all of this done? Reports, meetings, evaluations, proposalsa and everything needs to be done NOW.a In order to decide what work is most important, you must know the specific outcomes you/ your organization desire(s), and take those outcomes and break them down into daily roles and responsibilities. This program examines many different  more...

Interviewing and Hiring Hiring quality employees is one of the most critical tasks in any organization. The basis of effective interviewing is asking the right questions. Leta ™s face it. If you ask candidates hypothetical questions you will get hypothetical answers. In this program you will learn the art of interviewing systematically so that you are getting the information that is most critical for job  more...

Interactive Interviewing When your job demands that you split your concentration between inputting information accurately into a computer while interacting with a real, live person who deserves your full attention, what do you do? This program shows you how to build rapport and put clients at ease, keep the client engaged as you input information into the computer, deliver bad news in a way that minimizes negative  more...

How to Manage Generation X Employees (leadership development) Examine Generation X; who are they, what makes them that way, and the challenges and benefits they have brought to the forefront of today's workplace. Learn proven strategies on how to get along with others at work who have a different view of and approach to work-life. Techniques on managing and motivating Generation X-ers are included. You can get a complete list of other Leadership  more...

How to Handle Change and Upheaval (leadership development) Change is a certainty in today's environment. The key to surviving and thriving is to take a proactive approach to change. This program provides the tools to assess typical attitudes toward change, intervene in the change cycle with positive strategies, and combat change-related stress. You can get a complete list of other Leadership Development classes at  more...

How to Conduct Internal Investigations Discrimination, harassment, theft, substance abuse, sabotage and misconduct are a few reasons why employers conduct internal investigations. Depending on the nature of the event, sometimes a simple investigation is all that is needed. At other times, a formal investigation is required. In any event, how the investigation is handled can make the difference between a fair outcome and a lawsuit. This  more...

Goal Setting for Success Setting goals may be easy, but following through with those goals doesna ™t always happen. This course will teach students how to objectively examine their strengths and weaknesses when setting goals to ensure that their goals are achievable. Students will also learn how to set up a system to monitor, measure, and change their goals. You can get a complete list of other Leadership  more...

Giving and Receiving Feedback (leadership development) Professionals often struggle with the best way to deliver constructive feedback to their employees or coworkers. Likewise, it can be very difficult to receive feedback on onea ™s performance without becoming defensive. This course will teach students how to utilize feedback to make themselves and their employees more productive, minimize conflicts and misunderstandings, and gain confidence in  more...

Fundamentals of Strategic Planning The act of planning is often times just as significant as putting those plans into action. This course teaches students how to create effective planning strategies, identify issues that may derail planning, and define strategic values. You can get a complete list of other Leadership Development classes at http://www.wintrac.com/courses/coursesleadev.asp  more...

Employee Initiative How to Make It Happen (leadership development) Many managers complain that their employeesa ™ work is incomplete and lacks professionalism. On the other hand, many employees complain that their managers dona ™t let them do interesting projects. The solution to both situations is accomplished by empowering employees and requiring accountability in return. In this program you will learn how to create a shared vision with your employees  more...

Email EtiquetteMake it a Tool that Works for You In this course, students will learn how to effectively utilize their email for business correspondence. Topics covered include how to advantageously use the subject line of an email, the proper formality, tone, and formatting of business emails, appropriate email response time, and the legal ramifications of business emails. You can get a complete list of other Leadership Development classes at  more...

Dynamic Decision Making (leadership development) Using a case study approach, this course offers straightforward, easy-to-follow process designed to improve the way you make business decisions or any decision that can help you reach your goal. Our decisions and choices shape our professional and personal lives. Sadly, decision-making is seldom taught as a skill in its own right. This course will present a clear process and user-friendly  more...

Diversity Awareness Training This instructor-led course explores diversity in the workplace. It begins by examining the various aspects of diversity, defining diversity and guiding students through a look at the components of diversity that they personally bring with them. The impact of perception is also examined. Stereotypes are identified and defused through an experiential exercise. Techniques to manage conflict  more...

Practical Leadership Up to this point in your career, you have been a successful employee or individual contributor, or have recently been promoted to manager. You have developed skills to be successful in your field. In this course, you will learn the practical skills you need to be an effective leader in your organization. You can get a complete list of other Business Skills classes at  more...

Coaching Essentials ...ity and profitability for the organization. Coaching is a leadership tool that is effective in improving performance and contributing to the goals of the organization. In this course, you will explore the benefits of coaching, coaching approaches, how to develop an action plan, and methods for ensuring the coaching process is successful. You can get a complete list of other Business Skills  more...

Manager To Leader In this course students will learn what skills are necessary to be an effective leader. Students will also examine the concept of the ideal leader and which factors contribute to successful leadership. They will learn how to identify and utilize different types of power and how to successfully transition into a leadership role. You can get a complete list of other New Manager Development classes  more...

Leading Todays Workforce ...dents understand all the various components of successful leadership. Student will learn what the biggest differences are between managers and leaders, how to put the leadership building blocks into place, and how to adapt the language of influence. Some of the areas covered will be: the ideal leader, support systems, risk-taking, vision, relationship building, and listening effectively.  more...

Delegation Skills-Perfecting the Hand-off Effective delegation is one of the most important processes behind a successful organization. In this day course, students will learn the definition of delegation, difficulties that can arise with delegation and ways to overcome them, the benefits of effective delegation, and how to implement a successful delegation process. You can get a complete list of other Leadership Development classes  more...

Delegating for Growth (leader) Often misunderstood and poorly implemented, effective delegation can be a highly successful method to increase productivity and build capability among employees. This program will help managers and supervisors select the right person for delegation, implement a process for effective delegation, recognize and overcome barriers to successful delegation, and identify the most appropriate tasks for  more...

Cultural Competency Awareness and acceptance of difference within an organization creates an environment of cohesion and collaboration; two essential components in order to be productive. In this course participants will identify the components of cultural competencies in the workplace. They will work together to create a cultural competency profile including personal goals to empower individuals to practice  more...

Cross-Functional Teams Working in teams is not new, but working effectively and in a timely fashion can be a challenge for even the finest tuned teams. This course will make the exchange of information much easier. You will learn how to lay the groundwork, the best way to build and shape a team, how to get the work accomplished and ways to evaluate performance. Why not make the job of cross-functional teams more  more...

Creative Problem Solving Course participants will learn how to integrate creativity with analytic thinking for effective problem solving, and to develop critical thinking skills. Creative problem solving is a valuable skill for today's fast-changing world. The concept of "innovation" and how it relates to the bottom line will also be emphasized. An innovative mindset not only identifies and evaluates great ideas for the  more...

Conflict Management Conflict is inevitable, but if left unchecked it can be highly destructive within an organization. This program offers approaches that will help you identify and enhance the most important aspects of conflict resolution. Develop communication skills that support conflict prevention and practice tools that will end conflict in even the most difficult situations. When you feel that conflict has gone  more...

Communication Skills for Technical Professionals In today's fast-paced world, employees have to be able to get their point across quickly or they won't be effective. To succeed in this type of environment, technical professionals need effective communication skills to accompany their technical prowess. The ability to communicate, cooperate, coordinate, resolve differences and persuade others effectively will determine success as much as the  more...

Communication Skills for Emerging Leaders Good communication skills are essential for every employee at every level. The ability to convey ideas, give and receive feedback, resolve differences and persuade others is as important as technical competence in a job. This course shares the basic communication model, helps employees identify common barriers to effective communication, and tailor different communication styles to various  more...

Coaching Conversations Successful coaching sessions can provide employees with increased motivation and a greater dedication to organizational goals. This course teaches students the most effective ways to conduct coaching sessions and how to utilize coaching for career development, performance improvement, and training management. You can get a complete list of other Leadership Development classes at  more...

Civility in the Workplace It is not always a given that you will like the people that you work with, but it is important to understand the value of being civil to one another. In this course participants will identify different types of disruptive behavior and techniques and approaches to overcome conflict, bullying and rudeness. They will create and implement organizational communication strategies to redefine the  more...

Leadership Skills This 1-day course will consider the principles of leadership and practice the personal skills involved in effective team leadership. This course contains consolidation exercises. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Career Planning and Development Todaya ™s work environment has put a high priority on bright, talented, enthusiastic employees. However, these are the very employees who are frequently recruited away by headhunters and other organizations. So, how do you keep your best employees? By working with them to create a meaningful career development plana and following through on it. Career planning and development is geared for  more...

Business Etiquette and Common Courtesy Do manners matter? You bet. A company without common courtesies experiences more employee turnover, more EEOC expenses and more time spent on paperwork related to complaint issues. On an individual level, when you dona ™t use manners and common courtesy, it shows a lack of consideration and professionalism. People then make judgments about you regardless of your abilities. This program  more...

Business Etiquette This course provides students with a thorough understanding of business etiquette, why ita ™s important, and how to demonstrate the skills that constitute business etiquette. Topics covered include the importance of punctuality and guidelines for proper communication, telephone and email etiquette, and interactions with clients outside the office. You can get a complete list of other  more...

Building Organizational Trust When talking about trust in the workplace, there are two levels of trust that are in play, organizational trust and personal trust. Many times these two levels are intertwined and are hard to tell apart. Leaders within your workplace often have an incredible amount of influence over the culture of trust in your organization. This program will teach you the benefits and behaviors that will inspire  more...

Behavioral Interviewing This behavioral interviewing program is a dynamic course that gives you the skills to make the best hiring decisions - and avoid costly blunders. You will learn competency-based behavioral interviewing; using the accepted opinion that past and present behavior is the best forecaster of future performance. Whether youa ™ve performed 100 interviews or you are new to the interviewing world, this  more...

The Art of Effective Communication Successful communication is a vital part of any efficient organization and yet, it is also one of the most difficult components to establish and maintain. This two-day course will provide students with a thorough understanding of the different types of communication, how authority and personality types impact communication, and how to develop tools for effective communication. Students will also  more...

The Art and Science of Communication It is not unusual to hear people in companies say, a We have a communication problem here.a This one-day program will provide methods and information to analyze and improve your own communication and help you help others. We communicate in many ways: with our words, tone, eyes, and bodies to name a few. Understand the hidden meanings behind the various communication methods and devise  more...

The Art of Successful Coaching Most managers are aware that the old school "command and control" method of supervising simply isn't as effective as involving employees in their development. From determining the appropriate coaching approach, to implementing a comprehensive development plan, to conducting an effective coaching session, to setting meaningful team missions and goals, this program provides the tools and techniques  more...

Adapting Your Style As most experienced leaders know, people come in all shapes and sizes, and what works for one employee (in terms of communicating, motivating, giving feedback, etc.) doesna ™t have the same results with another employee. Understanding and a speakinga to different styles will make you a more effective leader. In this program you will assess your personal leadership style and apply and  more...

Master Sales Negotiator Self Learning Program The Master Sales Negotiator Self Learning Program is a powerful and effective system that will teach you the skills necessary to close profitable deals while managing customersa ™ perceptions and building positive, long-term relationships. After working through this program, you will understand how to: control the negotiation process, utilize concession strategies and recognize concession  more...

Developing Yourself as a Leader This course will provide the methods to perform a personal assessment so that new managers can identify areas for improvement and apply strategies to develop and grow their leadership capabilities. You can get a complete list of other Business Skills classes at http://www.wintrac.com/courses/business.asp  more...