Online Leadership eLearning Training

Online Course: Predictive Analytics Applied Online Edition ...ch revenue it generates * Process: Management and project leadership for predictive analytics * Illustrations: Live demos and detailed case studies * Hands-on: Get your hands dirty for 20 minutes with a revealing Excel-based exercise Personalized support: Online training participants also receive 30 minutes of Q-and-A support with the instructor via telephone or email. Each session of this more...

How To Master Communications Course description -- Communication skills are vital to an organization`s effectiveness. The How to Master Communications bundle builds on the basics of effective communication and shows how to apply sound communication skills to a variety of interpersonal and leadership situations, such as intervening in conflict and providing feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - more...

Market Leadership in an E-Commerce Age This course will provide a detailed study of the principles of e-commerce. The students will be able to apply their understanding to organizational and life situations. more...

Creating an Effective Sales Team ...Leadership is the most important element of a sales forcea s success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for improved performance. more...

Leadership Assessment Profile ...Do you have the personality and style to be a leader? The Leadership Profile indicates your potential to handle the challenges of responsibility. Your online assessment tells you if you are likely to achieve what you want, and points to the areas you need to work on to increase the likelihood of success.Students may complete this course within a reasonable period of time. Contact Hours give an more...

Applying Leadership Basics ...Leadership Basics provides the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation, provide appropriate more...

Creating a Strong Leadership Team ... This course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving issues to keep more...

How To Master Leadership ...onal effectiveness lie in the capabilities of a company's leadership. This bundle includes those fundamentals of effective leadership that will have the greatest impact on performance. Whether applying essential motivational principles or developing a strategic plan, your organization's leaders will find solid, best-practices guidance in this bundle. IMPORTANT NOTE: INTERNET EXPLORER (IE) more...

Leading Effective Teams ... description -- This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep more...

Recognizing Employee Performance ...es dona t just happena they are the result of effective leadership. You will learn how to lay the groundwork for successfully recognizing employee performance, and find out how to identify the recognition methods that your organization offers. There are suggestions for powerful non-monetary rewards and ideas on how to use the job as a way to recognize and motivate. There are also techniques more...

Six Sigma Management and Leadership Training Program This course will teach you about the methodology and implementation of Six Sigma in your organization. more...

Management & Leadership Continuous Quality Improvement (CQI) Training Program This course will teach you how to effectively and efficiently implement a system of Continuous Quality Improvement (CQI) for your organization. more...

Productivity Management & Leadership Success Training Program This course will teach you how to effectively and efficiently Improve Productivity, Organizational Morale and Quality simultaneously. more...

Management & Leadership Decision Support Systems Training Program This course will teach you how to effectively and efficiently implement a system of management and leadership Decision Support and decision making. more...

Success Strategies Training Program for Management & Leadership This course will teach you how to effectively and efficiently implement a system of Management & Leadership Success Strategies for your organization. more...

Empowering your Workgroup Coach for Achievement This course identifies coaching strategies for increasing the performance of your staff. All levels of professionals who supervise the performance of other staff members. more...

Leadership and Team Development: The Effective Leader MAXIM TRAINING This course will make you a more effective leader - whether you're responsible for leading a project, a team, a a department or even a company! Whatever your role, we're assuming you must lead people in order to achieve results. This course focuses on ACTION you can take to ensure people follow you so you get results. more...

Leadership and Team Development: Team Building MAXIM TRAINING Organisations have always relied on teams in some form. But now there is more emphasis on groups of people, working in teams, taking joint responsibility for achieving standards and meeting objectives. This course explores the key factors that make teams effective and the skills required to build, strengthen and maintain the team. more...

Leadership and Team Development: Managing Meetings MAXIM TRAINING Every single manager gets involved in meetings. For many, they take up a significant part of every working week. Many meetings are costly failures, achieving little more than frustration and de-motivation for those attending. Yet, successful meetings can achieve a tremendous amount and be one of the major driving forces in successful organisations. This course provides you with a more...

Leadership and Team Development: Project Management MAXIM TRAINING Bringing in projects on time and in budget is for many people the most crucial measure of success at work. This course covers the essential steps in managing projects to achieve this success. more...

Leadership and Team Development: Performance Troubleshooting MAXIM TRAINING Performance Troubleshooting is all about identifying causes and solving performance problems at work. But to solve a problem, first you must be able to describe it. This course gives a systematic and highly effective approach to describing performance and analysing problems at work. It's called the Human Performance System, or HPS. The overall aim of the course is to ensure you can more...

Leadership and Team Development: Appraisal Interviewing MAXIM TRAINING Appraisal Interviewing is one of the key management techniques for evaluating and monitoring peoples' performance at work. Most organisations have their own formal appraisal interviewing system. This course supplies a comprehensive guide to developing your skills in appraisal interviewing whatever the formal system adopted by your organisation. The course looks at all aspects of more...

Managing People: Motivating your Team If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Effective appraisal is one of the most powerful ways of motivating people to give their best performance. This course will help you understand what motivates members of your team. It will help you analyse how to work with each person to improve their performance and realise their more...

Managing People : Resolving Team Conflicts ...ople are their most precious asset. Today's manager needs leadership skills to shape people into effective working units ...called teams ...and lead them to success. Conflict between team members is inevitable as a team forms and grows. This course helps you act to resolve conflict before it's too late and to channel the energy into finding effective solutions. It will help you keep the peace more...

Managing People : Developing your team ...ople are their most precious asset. Today's manager needs leadership skills to shape people into effective working units ... called teams ... and lead them to success. In this course you can examine why its better to lead a team rather than a group of people and what the benefits are for you, the team members and the organisation as a whole. You can explore the basics of how to go about more...

Managing Yourself : Are you a Leader? The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff have become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills. more...

Managing Yourself : Strengthening your Position as Leader The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff has become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills. more...

Managing Yourself : Dealing with Stress Today's manager needs leadership skills. Today's manager must be able to shape people into effective working units ...called teams ...and lead them to success. However leading a team of people and juggling priorities and deadlines can cause you stress. As a leader you need to recognise whether you or your team are suffering from stress, identify what's causing that stress and take action to reduce more...

Organisational Communication :Setting Safety Standards Working safely has to be everyone's priority, but safe working isn't always a case of common sense. To be really sure you need to develop safety sense. Whatever your job you'll have some responsibility for health and safety. Whether it's simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, the law defines your responsibility. This course will more...

Windmaster Case Study 3: Company Analysis Competing in the business world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course introduces you to company analysis and explains its more...

Implementing an Organization-wide Mentoring Program Would a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about selecting and matching mentors and proteges and motivating more...

Facilitating On-site and Virtual Teams Knowing how to facilitate maturing on-site and virtual teams is critical, because it is at this time that teams typically reach peak performance. Mature teams begin to perform independently, and it's important that the leader's role changes to that of a facilitator. This course will cover the facilitation of on-site and virtual teams as teams mature. It will introduce the development stages of more...

Inbound Call Center Management Leadership ...id you know that your personality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware more...

Essentials of External Consulting ...tion. Combining this with, in equal measure, qualities of leadership, creativity, and emotional intelligence. In this course, you'll find out more about the role of an external consultant. You'll also see how, with the key skills and qualities, you can deliver outstanding performance to clients, guaranteeing they'll want you to return again in the future. Anyone with some specialist knowledge more...

Consulting with the Internal Client Simulation Internal consultants have become more and more prevalent in the business world today. Rather than hiring an outside firm, many companies are building their own internal consulting units. These units are faster, cheaper, and more connected to the projects they manage. Internal consultants within these units must have strong communication, research, diagnostic, and presentation skills. In this more...

Establishing Team and Customer Relationships ...the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a Customer Support Center, customer relationships are everything - and communication is king Many customer problems are caused by communication breakdowns. This course explores how to avoid communication breakdowns by involving customers in problem solving, and being able to more...

Project Leadership Leading the Project Team ...Leadership: Leading the Project Team covers how to lead a project team in a way that ensures project success. The program details desirable project manager characteristics, skills, and styles, as well as how project managers can motivate project teams. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects. The target audience more...

Project Leadership Communicating Within a Project Team ...Leadership: Communicating Within a Project Team covers how to promote team communication, why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders more...

Project Leadership Overcoming Obstacles ...Leadership: Overcoming Obstacles covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. The target audience for this series is project managers who are responsible for more...

Project Management Fundamentals ...s to adjust their mind-set when developing management and leadership skills from within. This course will enable someone who is not a professional project manager to learn the fundamentals of project management so he will be able to manage projects related to his area of responsibility within the organization. This course is targeted toward a diverse range of managers and staff members who wish more...

Transitioning into a Project Management Role Many people find themselves thrust into a project management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine more...

Project Management for Non-Project Managers Simulation ...ion. Success is dependent upon a number of management and leadership skills that potential project managers must quickly come to master if they hope to fulfill upper management's expectations. The simulation Project Management for Non-project Managers is designed to provide participants with the opportunity to practice project management skills in a secure, virtual environment before facing the more...

Project Management Executing a Project Project Management: Executing a Project, is the sixth of eight courses in this curriculum. After the completion of this course you will be able to identify the four goals of a project start-up meeting, identify the five guidelines of effective team leadership and provide balanced project communications. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful more...

Advanced Project Leadership Organization Strategy and Business Needs ...Leadership: Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that knowledge to more...

Organizational Communication The Fundamentals Organizational Communication: The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively, more...

The Emotionally Intelligent Leader ...al intelligence to work is an emerging trend in corporate leadership. Developing the best talents in executives, managers, and others throughout the organization has become vital to corporate success. As a leader, you cannot rely upon your intellectual knowledge. You must have the interpersonal competence that comes with emotional intelligence. This course will guide you in developing your more...

Leadership Without Authority Lily Tomlin said, "I always wondered why somebody doesn't do something about that. Then I realized I was somebody." Tomlin could have been speaking on behalf of many employees in the corporate world who, despite having little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate more...

Virtual Team Management Developing Virtual Teams In Virtual Team Management: Developing Virtual Teams, you will learn about the nature of virtual teams, including the characteristics and types of virtual teams. You will also learn what needs virtual team members have, as well as the types of technology virtual teams use to communicate. In addition, you will learn how virtual teams can overcome trust and communication barriers, as well as how to more...

Virtual Team Management Managing Virtual Team Relationships In Virtual Team Management: Managing Virtual Team Relationships, you will learn how to be an effective virtual team manager. You will learn the seven functions that virtual team managers must perform and the four factors that can hamper a virtual team manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary more...

Virtual Team Management Coaching Virtual Team Members In Virtual Team Management: Coaching Virtual Team Members, you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the more...

Communicating Successfully Assert to Achieve This course assesses the benefits of assertive behavior and provides suggestions to implement these strategies to maintain confidence and control of potentially difficult situations without resorting to submissive or aggressive behavior. All levels of professionals who supervise the performance of other staff members. more...

Remote Manager Practices - Motivating Employees In this course, you will learn the importance of setting effective goals for telecommuting employees. Additionally, you will learn how to use motivational techniques to keep telecommuting employees engaged, interested, and productive. The target audience for this course is new and experienced managers that are managing a telecommuting employee for the first time. more...

Creating Successful Solutions Identify the Core Issues This course introduces techniques to help learners quickly analyze situations by identifying the root cause, investigating the contributing factors, and prioritizing the solution requirements. All levels of professionals who supervise the performance of other staff members. more...

Creating Successful Solutions Solve Problems Creatively This course helps learners investigate inventive strategies to generate creative solutions. All levels of professionals who supervise the performance of other staff members. more...

Creating Successful Solutions Implement Solutions Decisively This course presents several proven methods to help managers take control of a project to put decisions into practice. All levels of professionals who supervise the performance of other staff members. more...

Empowering your Workgroup Delegate for Results This course describes techniques for successfully delegating assignments to your work team. All levels of professionals who supervise the performance of other staff members. more...

Empowering your Workgroup Evaluate Staff Performance This course defines the PERFORM evaluation tool and demonstrates how it can be used to improve individual performance. All levels of professionals who supervise the performance of other staff members. more...

Cultivating Great Teams Create an Invincible Team This course enables participants to assess the individuals who make up the team and discusses methods to enhance the entire team performance. All levels of professionals who supervise the performance of other staff members. more...

Cultivating Great Teams Inspire Team Success This course describes motivational strategies to help your team reach their performance goals. All levels of professionals who supervise the performance of other staff members. more...

Cultivating Great Teams Team Briefings for Success This course helps participants organize, prepare, and lead efficient team briefings. All levels of professionals who supervise the performance of other staff members. more...

Cultivating Great Teams Resolve Conflicts Positively This course provides techniques to analyze and resolve conflict in a manner that produces a positive solution for all involved. All levels of professionals who supervise the performance of other staff members. more...

Talent Management Knowing Talent This course explains what talent is and how it differs from skills and knowledge. It also introduces the process of talent management and compares this process with traditional processes. Finally, it covers the importance of recognizing and retaining talent. This course is for HR professionals and managers within a company responsible for managing and developing employees. more...

Talent Management Selecting Talent This course will provide an overview of the talent management process, focusing on the three areas of attracting, developing, and retaining talented people in an organization. The course deals with the issue of talent management from the company?s, as well as the employee?s perspective. This course will emphasize on developing the individuals within a company. HR professionals and managers within more...

Talent Management Developing Talent This course will provide an overview of the talent development process, focusing on the need for talent development and the development strategies used in talent development. The course deals with talent development in new hires, role of the manager and the organization in talent development, and the importance of reviews and performance appraisals in talent development. more...

Organizational Behavior Organizational Dynamics for Individuals Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. more...

Performance Appraisal Simulation Consider your last performance appraisal. Was it a positive experience? Did it give you a clear idea of which areas you performed well in and which areas required more attention? And what about afterward? Did your manager continue to provide you with feedback all throughout the year? Or are you still waiting until your next evaluation to see how you've performed? Contrary to the experience of many more...

Organizational Behavior Organizational Group Dynamics Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. more...

Reviewing Performance Appraisal interviews are the culmination of the ongoing performance appraisal process. The first part of this process begins with modeling an effective performance discussion. Then, when a manager actually knows what he is aiming for, he can use this knowledge to plan and conduct a really worthwhile, efficient performance meeting. Appraisal meetings aren't always easy encounters, even when they more...

Organizational Behavior The Organizational System Organizational Behavior: The Organizational System defines organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their more...

Continuous Performance Assessment This course shows you how to make performance appraisal a continuous process. The first stage of continuous performance assessment is planning. Appraisal must be linked to performance goals that matter, and these goals need to encompass both the organization and the individual before a performance plan can be agreed on by appraiser and appraisee. Even with conventional roles and relationships this more...

Managing the Expert Understanding Experts Managing the Expert: Understanding Experts explains recruiting and retaining highly skilled professionals, developing their careers, and coaching the expert for success. It identifies the processes for overcoming burnout, setting career goals, and leading performance evaluation meetings with experts. The target audience for this series is managers, directors, and project leaders. more...

Managing the Expert Managing the Unique Needs of Experts Managing the Expert: Managing the Unique Needs of Experts explains expert attitudes and behaviors. It identifies methods for managing power and politics in an expert environment and provides guidance for experts managing experts. The target audience for this series is managers, directors, and project leaders. more...

Effective Mentoring ... you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your protege. "Effective Mentoring" will help you get started on the right foot by establishing clear and realistic expectations. You'll more...

The Mentoring Manager Looking for ways to enhance your managing skills? In this course, you'll acquire expertise as a mentor that will benefit your employees, your organization, and your own career. You'll examine how mentoring differs from managing, and you'll brush up on essential communication skills. Finally, you'll learn to use mentoring to improve on team organization, dynamics, and performance. Managers, more...

Developing as a Manager The Many Roles of a Manager This course introduces the multi-faceted role of an effective manager. A series of self evaluation exercises assist the participant to create a personal development plan to enhance their current managerial skill set. All levels of professionals who supervise the performance of other staff members. more...

Communicating Successfully Speak Without Talking This course uses examples to demonstrate how body language can affect the meaning of the message being communicated. Non verbal signals are introduced to improve the participant's managerial communications skills. All levels of professionals who supervise the performance of other staff members. more...

Communicating Successfully Manage Better by Listening This course describes the value of active listening techniques and how they can be used to improve the participant's managerial performance. All levels of professionals who supervise the performance of other staff members. more...

Managing the Expert Developing a Successful Environment Managing the Expert: Developing a Successful Environment explains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity. The target audience for this series is managers, more...

Understanding Technical Professionals As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new more...

Attracting Motivating and Retaining Technical Professionals If you're having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining more...

Models for Managing Technical Professionals Because technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of more...

Developing Career Plans for Your Technical Professionals Why should you be interested in career development for the technical professionals you supervise? Because it's good for them, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a more...

Management Development for Technical Professionals If you have ever considered moving up to a managerial position, certain personal and professional traits will be necessary when you make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will more...

Communication Skills for Successful Management Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal more...

Process Management Skills Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price. Likewise, efficiency is critical to the effectiveness of a manager and to the more...

Leadership Development for Technical Professionals ...echnical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as facilitation and conflict resolution in order to deal with work teams effectively and the problems that can arise in the work setting. This course will develop your abilities to plan and facilitate productive meetings, resolve conflicts, and more...

Strategies for Transitioning into Management Making a smooth transition from technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an more...

Transitioning From Technical Professional to Management For candidates considering the move from positions as technical professionals to management, certain professional traits and skills are necessary. Effective communication skills, efficient strategies, and managerial competencies must all be mastered and continuously honed. The Transitioning from Technical Professional to Management Simulation will provide participants with the opportunity to more...

From Technical Professional to Leadership Simulation ...nd continuously honed. The From Technical Professional to Leadership Simulation will provide participants with the opportunity to develop these skills and others as they continue their managerial development. As newly promoted Software Development Managers for B Wind Software, Inc., developers of professional-grade digital video editing software, participants will be tasked with overseeing the more...

Addressing Problem Performance Simulation You're the head writer for The Jackie Lewis Show, a TV talk show on a basic cable channel. The six other writers and the writers assistant report to you. Unfortunately, several of these workers have become problem performers of one type or another. As their supervisor, you will need to inform them of these problem performance issues as well as facilitate improved performance using various methods, more...

Mentoring Strategies in the 21st Century Current business trends--including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and cultural issues. Finally, it provides instruction on more...

Achieving Success with the help of a Mentor Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success with the Help of a Mentor," you'll learn how a mentor can help you guide more...

e-Mentoring Rapid changes in the way organizations look and do business have generated a new business tool: e-Mentoring. Here's an opportunity to examine the challenges and advantages of e-Mentoring and explore how to adapt communication skills to electronic media. Learn how to grow and manage e-Mentoring relationships by effectively selecting and matching e-Mentors and proteges, developing trust, using more...

Mentoring Essentials Simulation You are a Team Leader for the Wireless Technology Group, a research department within The Research Company that focuses on collecting and analyzing data on wireless technologies. You are heading up a new research project that deals with forecasting advertising revenue for wireless communication tools over the next five years. While managing this project, you have also been assigned Tilly Newman, a more...

Becoming a Manager What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but more...

A New Manager s Responsibilities and Fears Promotion to management is obviously welcome and something to celebrate, but when the initial excitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect more...

Lead and Communicate Effectively as a New Manager ...leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very good at your last more...

A New Manager s Role in the Company s Future Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the more...

Moving into Management Simulation You work for The Electric Car Company. Recently your boss, Sonya Black, promoted you to Marketing Manager. Your main focus is now on managing the activities of others. You'll initially find that some of your coworkers' expectations of you have changed. Some of your former colleagues will have trouble accepting your promotion, and you will need to respond appropriately to their negative reactions. more...

Leadership in Management Simulation Specializing in the film and television industries, Limelight Connections is a web-based, career-search company headquartered in Los Angeles, California. As part of the marketing team, you have been with Limelight for just under two years. Your dedication, industry knowledge and hard work have paid off, recently earning you a promotion to manager of the department. But with the new title comes new more...

Averting Problem Performance Simulation You're the head writer for The Jackie Lewis Show, a TV talk show on a basic cable channel. The six other writers for the show report to you. Recently, one of these writers resigned, so you need to hire a replacement. You will need to avoid hiring a problem performer by selecting the right person. Once you select that person, you'll need to communicate job requirements and provide resources in more...

Managing High Performers Talent Retention Strategy Managing High Performers: Creating a Retention Strategy asks what a company needs to do to attract and then retain high performers. It assists learners in developing an effective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent. The audience for this curriculum is anyone in middle/ senior more...

Managing High Performers Identifying Competencies and Interviewing Managing High Performers: Defining and Finding High Performers, helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers. The audience for more...

Managing High Performers Training Career and Rewards Managing High Performers: Implementing Recognition Programs, takes the learner through the importance of developing effective recognition programs which will ensure the retention of your company s high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each. The more...

Preventing Problem Performance Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first more...

Balanced Scorecard Implementing In Balanced Scorecard: Implementing the Balanced Scorecard, you will learn the importance of using a balanced scorecard as a tool to measure corporate performance relative to your company's strategies. You will also identify the four perspectives of a balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy more...

Balanced Scorecard Corporate Strategy The first course in the Balanced Scorecard series focuses on developing and formalizing strategy in an organization. This course explores why corporate strategy is important, the process of formalizing your corporate strategy, and aligning the organization to the strategy. This course is for executives, directors, and managers who are seeking to formalize their corporate strategy and looking to more...

Balanced Scorecard Measuring Business Objectives In Balanced Scorecard - Measuring Business Objectives, you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your more...

Coaching for Business Coaching is a vital component of any business that aims to be a winner in the new economy. However, unless coaches are clear in their own minds exactly what their function is, and why they are performing a coaching role, they may do more harm than good. Therefore, it is important to understand how coaching originated as a business tool, and the ways it impacted traditional managerial attitudes and more...

Energizing and Empowering Employees Energy. Without it, the wheels and gigabytes of industry come to a screeching halt. And without energized, empowered employees, your part of global industry will make far less progress. This course introduces you to the importance of energizing and empowering employees. By doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to more...

Leadership and the Knowledge Worker What are your company's most valuable assets? For many of today's companies, it's the knowledge and experience of their workers. Does your company know how to best use this intellectual capital? Is your company a nurturing environment for knowledge workers? In this course, you'll learn about intellectual capital, how to lead your company from the front line to retain and increase its intellectual more...

Leading Change from the Front Line Have you ever wanted something at work to change, but no one ever addressed the issue, so you just put up with it? Maybe you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is more...

Dynamics of Leadership Can anyone, regardless of company status, be a leader? Yes Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how more...

Leading from the Front Line Simulation In this simulation, you will be tasked with serving as a networker, dealing with the issues that arise when informal leaders take the initiative and lead from the front line. As the Manager for the Customer Service Team for Cross & Witherson, Unlimited, you have been made aware of a growing problem with product returns. Using your management and persuasive skills, you must convince both your more...

Introduction to Work Force Generations Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers, Generation X, and Generation Next. The differences among these four generations can cause major differences in behavior and more...

Attracting Developing and Retaining Generations How can you create a work force that blends the skills and knowledge of all four contemporary generations? Members of the silent generation, baby boomers, Generation X, and Generation Next are attracted to companies for different reasons. They have a variety of developmental needs and are loyal for a variety of reasons. Managers, HR professionals, team leaders, department leads, and company more...

Leading Silent Generation and Baby Boom Workers The two eldest generations of employees working today have unique needs and habits. Their experience and value sets are markedly different. Silent and baby boom generation workers cooperate well in some respects, but are capable of taking very different approaches to work-related issues. This course covers definitional material and applied management techniques concerning members of the silent and more...

Leading Generations X and Next This course deals with the characteristics and needs of the two youngest generations in the work force--Generations X and Next. These two generations have quite different attitudes toward work and career development. The first lesson identifies the needs of younger people with regard to their unique position in modern markets, desire for flexibility, desired work rewards, and career development more...

Making Cross-generational Teams Work Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must und