Online Leadership eLearning - Training Resources
Leadership Training Provider? - Tell us about your Training!
From Online Training Directory
The Impact of Micro and Macro Cultures in a Global Economy


This course will examine the dimensions of culture and its impact in today s global business environment.
This course looks at the processes and strategies of what culture is, what role culture plays, the growth of sub-cultures and the multi-dimensional role of leadership. Textbook will be: "Organizational Culture and Leadership", Schein, Edgar H., 2nd Edition, 1992, Jossey-Bass Inc.
more...
Teams That Work
...f their members. Learners will also acquire valuable team leadership skills. In addition, valuable information about building teams from drafting the initial team charter to making teamwork part of the corporate culture is a point of focus. Topics range from developing leadership and effective communication skills to dealing with team conflict, making decisions, and recognizing performance.
more...
Leadership and Teamwork
...Leadership & Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to high performance. This
more...
The Power of being Different


...ners, as well as those who want to improve their personal leadership in day-to-day operations, this course provides guidelines toward a changed perception of how to achieve success. Coursework focuses on increasing the insight of course members in the importance of moving away from incrementalism (continuous innovation that guarantees safe but small successes), and getting used to radicalism
more...
Success Strategies Training Program for Management & Leadership
...tively and efficiently implement a system of Management & Leadership Success Strategies for your organization.
In the 21st Century, and its global economy, the skill of successful managers and leaders is vitally important to an organization`s longevity and success. Whether you are in the service or production business, this course provides a proactive method of effective and efficient success
more...
Six Sigma Management and Leadership Training Program
...provides an in depth look at the Six Sigma management and leadership principles originally developed by Motorola and perfected by corporations like General Motors and General Electric. Find out how Six Sigma is applied in service and product based companies to improve profits and customer satisfaction simultaneously. We will also provide an in depth analysis of Six Sigma strengths, weaknesses,
more...
Set Performance Expectations
This course will help you see how to identify and set performance standards for your employees jobs, and see how they contribute to objective setting. You will see how to analyze and evaluate good performance objectives; and you will see the value of linking performance standards to rewards (or to other consequences). This course can be completed as quickly as you care to. Student is given
more...
Recognizing Employee Performance



...es don t just happen they are the result of effective leadership. You will learn how to lay the groundwork for successfully recognizing employee performance, and find out how to identify the recognition methods that your organization offers. There are suggestions for powerful non-monetary rewards and ideas on how to use the job as a way to recognize and motivate. There are also techniques
more...
Project Management Professional- (Self Directed)
Project Management Professional is a self-directed course that covers the fundamentals of managing projects with the newcomer in mind. Project management is the discipline of organizing and managing resources in such a way that these resources deliver all the work required to complete a project within defined scope, time, and cost constraints. This course can be completed as quickly as you care
more...
Project Management Concepts and Strategies
This series provides a detailed examination of project management concepts and strategies. It discusses the seven components of a management system and the five phases of the project life cycle, and looks at factors that affect cost and quality. You may complete this course within a time span of your choosing. We recommend study commence and be completed within 90 days or less. The course may be
more...
Productivity Management & Leadership Success Training Program
...global economy, the skills of Productivity Management and Leadership Success are vitally important to an organization's longevity and success.
This course provides a proactive method of addressing issues of low employee morale, high turnover, and poor productivity/quality.
This course evaluates the pros and cons of older and outdated methods of Productivity Management and proposes a new
more...
Problem Solving Through Productive Thinking
One of the greatest abilities of leaders - whether in management positions or on the front line - is the ability to see the root of problems and quickly enact effective solutions. This series will pass on some of the skills and tips that will help you to better identify problems, find their causes, and get their solutions under way.The student will have access to this course for 1 year. This
more...
Performance Review
This course will provide a framework for positive formal reviews and show you how to successfully link rewards, recognition and performance. It will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access.
Performance Review This course will provide a framework for positive formal
more...
Monitor And Manage Performance
This course will equip you with effective techniques for monitoring performance and helping people realize their potential. And it will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access.
Monitor And Manage Performance This course will equip you with effective techniques for
more...
Market Leadership in an E-Commerce Age


This course will provide a detailed study of the principles of e-commerce. The students will be able to apply their understanding to organizational and life situations.
Participants will work with the assumption that e-commerce and the information age have permeated every aspect of their daily lives.
The course is expected to raise that awareness through self-assessments and begin to look at the
more...
Management & Leadership Continuous Quality Improvement (CQI) Training Program
This course will teach you how to effectively and efficiently implement a system of Continuous Quality Improvement (CQI) for your organization.
In the 21st Century, and its global economy, the skill of continually improving quality is vitally important to an organization's longevity and success. Whether you are in the service or production business, this course provides a proactive method of
more...
Management & Leadership Decision Support Systems Training Program
...vely and efficiently implement a system of management and leadership Decision Support and decision making.
In the 21st Century, and its global economy, the skill of decision making is vitally important to an organization's longevity and success.
This course provides a proactive method of effective and efficient decision making. The decision making process takes into account decision support
more...
Leadership Assessment Profile
...Do you have the personality and style to be a leader? The Leadership Profile indicates your potential to handle the challenges of responsibility. Your online assessment tells you if you are likely to achieve what you want, and points to the areas you need to work on to increase the likelihood of success.Students may complete this course within a reasonable period of time. Contact Hours give an
more...
Innovation in the Workplace
Creativity can do more than just spark the next Big Idea for your organization. It s also a critical skill for finding unique solutions to problems and new ways to improve on old processes. This series will help you to build your creativity and encourage it in others in productive ways that help your organization s bottom line. The student will have access to this course for 1 year. This
more...
How To Master Communications



...nd communication skills to a variety of interpersonal and leadership situations, such as intervening in conflict and providing feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training.
Communication skills are vital to an organization`s effectiveness. The How to Master Communications bundle builds on the basics of effective
more...
Expert Purchasing Management
...ager who worries about balancing the many demands of your leadership role? You're not alone. Today's companies are expecting more than ever from their purchasing managers. And today's environment is confronting purchasing managers with more challenges than ever. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date.
more...
Customer Astonishment: The Commitment to World-Class Customer Care
...t to offer the very best solutions. Your customers expect leadership. As you demonstrate such a commitment, a true spirit of partnership will develop. Brand loyalty will be the result. This course is an overview of the key insights to be found in Darby Checketts new book, Customer Astonishment: 10 Secrets to World-Class Customer Care. User is given 1 year access to this course.
Customer
more...
Coaching For Performance
This course helps participants develop a structured approach to coaching. It helps them to recognize good coaching opportunities and plan successful coaching programs. It helps them to prepare and carry out productive coaching sessions and adjust their coaching style to suit the person and the situation. This course can be completed as quickly as you care to. Student is given 90 day access.
more...
Comprehensive Leadership Training
...leadership. The course looks at Leadership from different conceptual perspectives giving it a wide-ranging base. This course is meant for working people in leadership positions and for those who are about to enter into positions with leadership responsibilities.
Welcome to our Comprehensive Leadership Training Course There is such a dearth of good leaders everywhere that they are the best paid
more...
Career Assessment Profile
...help you identify: Your personal thinking style. Areas of leadership development that need the most attention. Specific opportunities for development. Jobs that have the best potential for high career satisfaction. The information contained in your Profile may clarify how you think about yourself as a leader, which, in turn, may be useful to you as you consider such key questions as:Which
more...
Build Your Own BIZ(tm) - Dynamic Workforce Management
Effective personnel management is vital to your business. Dynamic Workforce Management will help you make sound personnel management decisions. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained
more...
Leadership and Teamwork
...Leadership And Teamwork Leadership & Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today?s working environment.
It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to
more...
Creating an Effective Sales Team



...Leadership is the most important element of a sales forcea s success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for improved performance.
more...
Applying Leadership Basics



...Leadership Basics provides the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation, provide appropriate
more...
Creating a Strong Leadership Team



... This course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving issues to keep
more...
How To Master Leadership



...onal effectiveness lie in the capabilities of a company's leadership. This bundle includes those fundamentals of effective leadership that will have the greatest impact on performance. Whether applying essential motivational principles or developing a strategic plan, your organization's leaders will find solid, best-practices guidance in this bundle. IMPORTANT NOTE: INTERNET EXPLORER (IE)
more...
Leading Effective Teams



... description -- This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep
more...
Six Sigma Management and Leadership Training Program


This course will teach you about the methodology and implementation of Six Sigma in your organization.
more...
Management & Leadership Continuous Quality Improvement (CQI) Training Program

This course will teach you how to effectively and efficiently implement a system of Continuous Quality Improvement (CQI) for your organization.
more...
Productivity Management & Leadership Success Training Program


This course will teach you how to effectively and efficiently Improve Productivity, Organizational Morale and Quality simultaneously.
more...
Management & Leadership Decision Support Systems Training Program


This course will teach you how to effectively and efficiently implement a system of management and leadership Decision Support and decision making.
more...
Success Strategies Training Program for Management & Leadership


This course will teach you how to effectively and efficiently implement a system of Management & Leadership Success Strategies for your organization.
more...
From 123-CBT Computer Based Training
Improving Your Image
Lee Iacocca. Madeleine Albright. Colin Powell. Are these people who suffer from an image problem? Hardly. Do you think they were born projecting the strong, self-assured images they do? Probably not. Like other powerful leaders in business, government, and the military, they likely received training in how to project, how to impress, how to lead. A confident, positive self image is no less crucial
more...
Improving Your Image
Risk Basics
In today's management revolution, risk is an inherent factor. Your success depends upon an ability to understand and operate in a mine field where opportunities abound, but disaster could strike at any moment. Avoiding disaster is no longer left to luck, but is carefully controlled through risk management. The information presented in this course on risk and hedging techniques are vital survival
more...
Leadership Development for Technical Professionals
...echnical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as facilitation and conflict resolution in order to deal with work teams effectively and the problems that can arise in the work setting.This course will develop your abilities to plan and facilitate productive meetings, resolve conflicts, and
more...
Mentoring Effectively
... you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your protege. "Mentoring Effectively" will help you get started on the right foot by establishing clear and realistic expectations. You'll
more...
Facilitative Leadership
Have you worked in this organization? You don't explain what you're doing because people will steal your ideas. It's best just to go along with whatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations and want to make some
more...
Establishing Team and Customer Relationships
...the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a Customer Support Center, customer relationships are everything - and communication is king Many customer problems are caused by communication breakdowns. This course explores how to avoid communication breakdowns by involving customers in problem solving, and being able to
more...
Inbound Call Center Management Leadership
...id you know that your personality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware
more...
Service Teams and Service Stars
...ling the highest achievers, you will grasp the meaning of leadership, the importance of long-term focus, and the secrets to making your customers more memorable. In this course you will also explore the importance of being a little "self-serving." You are much better caretakers if you practice taking care of yourself. After looking at individual excellence, you will look inside the workings of
more...
Essentials of External Consulting
You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role.What do external consultants really do? Although they may work in a variety of disciplines, clearly
more...
Emotionally Intelligent Leadership
...al intelligence to work is an emerging trend in corporate leadership. Developing the best talents in executives, managers, and others throughout the organization has become vital to corporate success. As a leader, you cannot rely upon your intellectual knowledge. You must have the interpersonal competence that comes with emotional intelligence. This course will guide you in developing your
more...
Leadership Communication Skills
...leadership are, how to communicate your suitability for the role, and how to communicate with those you lead. Leadership is not the same as management. Unlike management, leadership does not require formal recognition of authority. However, it does place other requirements on the person assuming the leadership role. Before people will follow, they need to be reassured that their leader is
more...
Organizational Communication - The Fundamentals
Organizational Communication: The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively,
more...
Leading without Authority
Lily Tomlin said, "I always wondered why somebody doesn't do something about that. Then I realized I was somebody." Tomlin could have been speaking on behalf of many employees in the corporate world who, despite having little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate
more...
Project Management Fundamentals
The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a
more...
Effective Team-building Strategies
.... But what if your team leader doesn't have the necessary leadership skills? Or what if she does, but she applies them ineffectively? In this course, you'll learn tools, techniques, and tips to help you--the team member--help your team develop a "one for all, all for one" mentality. In particular, you'll explore some motivational techniques to apply from the get-go so that potential problems
more...
Project Leadership - Communicating Within a Project Team
...Leadership: Communicating Within a Project Team covers how to promote team communication, why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders
more...
Project Leadership - Overcoming Obstacles
...Leadership: Overcoming Obstacles covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. The Change Controls necessary to manage every project are also addressed within
more...
Advanced Project Leadership - Organization Strategy and Business Needs
...Leadership: Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that knowledge to
more...
Advanced Project Leadership - Navigating Corporate Structures
...Leadership: Navigating Corporate Structures teaches the project managers how to understand the corporate environment, in particular as it relates to high-profile projects. First, you will learn how to identify different types of stakeholders, and how they may influence the project. You will learn how to deal with stakeholders Hidden Agendas. You will also learn about project sponsors, and how
more...
Advanced Project Leadership - Bringing Home the Value
...Leadership: Bringing Home the Value teaches project managers to consider both the monetary and non-monetary value of a project, first of all by understanding how a project supports strategy. Project Managers will learn how to calculate Earned Value, Return on Investment and Net Present Value. They will also learn how to interpret the results to make decisions about the value of a project.
more...
Advanced Project Leadership - Selling Project Management to the Organization
This course in the Advanced Project Leadership series focuses selling project management to senior executives. This course explores the problems faced when implementing project management, the value of project management, while identifying the barriers faced when selling project management to senior executives. This course will also discuss the process for implementing project management as
more...
Team Leadership - Developing a High-Performance Team
Team Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance
more...
Team Leadership - Conducting Productive Team Meetings
Team Leadership: Conducting Productive Team Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings.
more...
Team Leadership - Promoting Your Team s Effectiveness
Team Leadership: Promoting Your Team's Effectiveness offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity.
more...
Core Concepts in Business Analysis
Business analysis is a set of knowledge, tasks, and techniques used to identify business needs and determine solutions to business problems. These solutions can be the specific development of a new system component or, more significantly, the redesign of a process or organizational structure. Those who practice business analysis are typically known as business analysts. In this course, learners
more...
Project Leadership - Leading the Project Team
Project Leadership: Leading the Project Team covers how to lead a project team in a way that ensures project success. The program details desirable project manager characteristics, skills, and styles, as well as how project managers can motivate project teams. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects.
more...
Facilitating Virtual and On-site Teams
Knowing how to facilitate maturing on-site and virtual teams is critical, because it is at this time that teams typically reach peak performance. Mature teams begin to perform independently, and it's important that the leader's role changes to that of a facilitator. This course will cover the facilitation of on-site and virtual teams as teams mature. It will introduce the development stages of
more...
Six Sigma Projects and Project Teams
...d leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these important roles of Champions. It also provides Champions with a toolkit to measure and analyze a project thoroughly before it is selected for Six Sigma improvement. The roadmap for selecting Black Belts and other team members needed to build a winning project team is also explored.
more...
Six Sigma Team Leadership
... profitable and sustainable business. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other to address the needs of the customer and the project. This course provides potential team leaders with strategies for selecting the right team members
more...
Developing Human Resources HRCI PHR
...ce development, you will learn effective methods for both leadership development and organizational development. This course will also help you understand techniques for developing effective performance appraisals and career growth programs for your company's employees. All the topics in this course are based on the Human Resource Development functional area required by HR professionals
more...
Succession Planning Overview
...lanning process of identifying, assessing, and developing leadership and talent for future vacancies. This course will familiarize you with the key concepts that compose succession planning. You will receive a general overview of how to assess your key leadership and talent needs. You will also discover the various methods to succession planning. Your understanding of succession planning will
more...
Succession Planning Strategies
You've decided to create a succession plan for your organization, but where do you start? This course explains how to begin the succession planning process. You will discover how to initiate a succession planning process from the conceptualization of the problem to developing an action plan. You will also discover opportunities for customizing the succession plan. Your understanding of succession
more...
Succession Planning and Human Resources
Once you decide to conduct succession planning, how will you determine the human resources that you need? This course answers this question and other human resource issues. You will learn how to assess present and future needs as part of the succession planning process. For these two assessments, you will learn how to identify key positions, determine work requirements, and assess individual
more...
Succession Planning Management
... By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession planning is an ongoing process, you will also learn how to evaluate your succession
more...
Managing Managers
...anagers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that the
more...
Becoming a Manager Leading and Communicating
...leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very good at your last
more...
Foundations for Business Execution
Have you ever sat in a meeting where your boss described a "new initiative" that was going to transform your business unit, only to see the initiative fizzle and die a few weeks later? Do you have big plans and long-term goals that never come to pass because you get so bogged down with day-to-day activities? When management announces "new plans" to revolutionize productivity in your organization,
more...
Creating a Business Execution Culture
In today's fast-paced, high tech world, change comes more rapidly than ever before. Businesses must be in a state of constant evolution and continuous improvement just to keep up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is getting anything done? In companies that execute
more...
Business Execution in Action
The best operational strategies in the world are not worth the paper they are written on if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you in the process of "executing
more...
Challenges of the 21st Century
...Leadership is dynamic. It must evolve with the changing times. It must grow and change based on internal factors that are prevalent in one time, and obsolete in the next. The 21st century brings its own unique set of challenges that leadership must accommodate. In this course, you'll learn how evolving work environments affect leadership. You'll explore the implications of 21st century trends
more...
Organizational Culture and Leadership
What is organizational culture? How would you describe your company's culture? How is leadership related to culture? In this course, you'll explore the concepts related to organizational culture, and learn how the different cultures relate to leadership. You'll learn about the dynamics of cultural change and how you, as a leader, can influence the direction of your organization's culture. The
more...
Energizing and Empowering Employees
Energy. Without it, the wheels and gigabytes of industry come to a screeching halt. And without energized, empowered employees, your part of global industry will make far less progress. This course introduces you to the importance of energizing and empowering employees. By doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to
more...
Leadership and the Knowledge Worker
What are your company's most valuable assets? For many of today's companies, it's the knowledge and experience of their workers. Does your company know how to best use this intellectual capital? Is your company a nurturing environment for knowledge workers? In this course, you'll learn about intellectual capital, how to lead your company from the front line to retain and increase its intellectual
more...
Leading Change from the Front Line
Have you ever wanted something at work to change, but no one ever addressed the issue, so you just put up with it? Maybe you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is
more...
Dynamics of Leadership
Can anyone, regardless of company status, be a leader? Yes Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how
more...
Introduction to Work Force Generations
Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers, Generation X, and Generation Next. The differences among these four generations can cause major differences in behavior and
more...
Attracting Developing and Retaining Generations
How can you create a work force that blends the skills and knowledge of all four contemporary generations? Members of the silent generation, baby boomers, Generation X, and Generation Next are attracted to companies for different reasons. They have a variety of developmental needs and are loyal for a variety of reasons.
more...
Leading Silent Generation and Baby Boom Workers
The two eldest generations of employees working today have unique needs and habits. Their experience and value sets are markedly different. Silent and baby boom generation workers cooperate well in some respects, but are capable of taking very different approaches to work-related issues. This course covers definitional material and applied management techniques concerning members of the silent and
more...
Leading Generations X and Next
This course deals with the characteristics and needs of the two youngest generations in the work force--Generations X and Next. These two generations have quite different attitudes toward work and career development. The first lesson identifies the needs of younger people with regard to their unique position in modern markets, desire for flexibility, desired work rewards, and career development
more...
Making Cross-generational Teams Work
Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom
more...
Cross-generational Workers in the 21st Century
...ter on the concepts of outlook, work ethic, and preferred leadership style. The second lesson in the course focuses on the training needs of the generational groups that will foster their success in the workplace of the new century. The generational groups' learning styles will be tied into the training needs. The third and final lesson focuses specifically on the future: competing in the work
more...
Recognizing a Leader
Do you feel that your people can't get along without you? If you're not available, do your people lack direction and therefore, productivity suffers? If you feel that you've been overmanaging and underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences
more...
The Communication of a Shared Vision
"If you can dream it, you can do it." Walt Disney's words ring as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing
more...
Leading by Enabling
In this course, you'll learn how to enable your employees by providing more choices and fostering competence. You'll understand why offering visible support to your people makes them able to "make the call" when necessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will
more...
Communication and Leadership
You've asked an employee TWICE to complete a project as soon as possible and still the work isn't completed. You've delegated a task to another employee only to have it done incorrectly. You've sent an e-mail asking for extra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate
more...
Coaching Performance
Barry is new at quality control. He completed three weeks of training, but he has already made two major errors that cost the firm $3000. He's obviously upset and discouraged over his shaky start. If you were Barry's supervisor, what would you do? Situations like this one can cause managers to fret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A
more...
Leadership and Change
Take a minute to think of people whom you consider to be exemplary leaders--people who led their organizations to greatness. What are the events or actions that led you to believe these leaders were exemplary? Was it the development of a new product, the revival of a failing business, or perhaps the start-up of an entrepreneurial venture? People who become leaders are individuals who triumph
more...
The Model Leader
"Leaders...know how to dance the old dance. We all grew up in traditional organizations with conventional leader and role models. Now the music has changed. We don't know the new steps and there are not footprints on the floor." Peter R. Schools' words accurately reflect the challenges of leading today. You have to be able to develop a diverse team that can achieve optimum performance. You have to
more...
Executive Level Leadership - Leadership and Communication
Executive Level Leadership: Leadership and Communication addresses how leaders learn, test, and use information. In addition, this program covers how to evaluate a leader's performance and how to address key issues that cause performance problems. This program also addresses the marketplace, governmental, and internal variables that affect daily operations.
more...
Advancing Your Administrative Career
Getting a position as an administrative support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain
more...
Organizational Behavior - Organizational Dynamics for Individuals
Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace.
more...
Organizational Behavior - Organizational Group Dynamics
Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization.
more...
Organizational Behavior - The Organizational System
Organizational Behavior: The Organizational System defines organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign.
more...
Executive Level Leadership - Becoming an Executive Leader
...Leadership: Becoming an Executive Leader offers the student an overview of executive leadership roles and how power and politics affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition, it emphasizes the importance of developing a
more...
Executive Level Leadership - Change and the Executive Leader
Executive Level Leadership: Change and the Executive Leader addresses the change process, ways to identify resistance to change, and how to overcome that resistance. In addition, this program covers trust-building methods, power-sharing techniques, and how to keep employees informed during the change process. This program also covers pitfalls to avoid during the change process.
more...
Sales Skills Overcoming Obstacles

...ctions. Use interpersonal and leadership skills to respond to objections. Audience Individuals who want to learn how to deliver a sales presentation in an effective manner and overcome clients' objections. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total
more...
Consulting Skills Serving as an Internal Consultant

...sultants. Identify ways to develop leadership. Identify the steps for selling your skills to an internal client. Follow the steps for selling your skills to an internal client. Simulation Overview: In this simulation, you have spoken with sales reps and customer service
more...
Advanced Project Leadership Selling Project Mgmt to the Organization

...Leadership series focuses selling project management to senior executives. This course explores the problems faced when implementing project management, the value of project management, while identifying the barriers faced when selling project management to senior executives. This course will also discuss the process for implementing project management as project. Learn To: Identify
more...
Self Development Motivating Yourself to Perform

...also learn how to apply self-discipline and practice self-leadership concepts in order to foster motivation and perform at a high level. Learn To Use strategies to overcome procrastination. Enhance self-discipline with affirmations. Use three steps to exercise more self-discipline.
more...
Advanced Project Leadership Bringing Home the Value

...Leadership: Bringing Home the Value teaches project managers to consider both the monetary and non-monetary value of a project, first of all by understanding how a project supports strategy. Project Managers will learn how to calculate Earned Value, Return on Investment and Net Present Value. They will also learn how to interpret the results to make decisions about the value of a project.
more...
Advanced Project Leadership Series

...Leadership Series includes the following courses: Advanced Project Leadership: Organization, Strategy & Business Needs Advanced Project Leadership: Navigating Corporate Structures Advanced Project Leadership: Bringing Home the Value Advanced Project Leadership: Selling Project Mgmt. To the Organization To review individual course descriptions, please return to the previous page and
more...
Advanced Project Leadership Navigating Corporate Structures

...Leadership: Navigating Corporate Structures teaches the project managers how to understand the corporate environment, in particular as it relates to high-profile projects. First, you will learn how to identify different types of stakeholders, and how they may influence the project. You will learn how to deal with stakeholders ?Hidden Agendas?. You will also learn about project sponsors, and how
more...
Advanced Project Leadership Organization Strategy Business Needs

...Leadership: Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that knowledge to
more...
Frontline Leadership Series

The Frontline Leadership Series includes the following courses: Frontline Leadership: Preparing to Lead Frontline Leadership: Knowledge in the Workplace Frontline Leadership: Positively Influencing Workplace Culture To review individual course descriptions, please return to the previous page and select the desired title(s).
more...
Managerial Leadership Series

The Managerial Leadership Series includes the following courses: Managerial Leadership: Creating a Vision Managerial Leadership: Leading Through Change Managerial Leadership: Motivating Employees To review individual course descriptions, please return to the previous page and select the desired title(s).
more...
Executive Level Leadership Series

The Executive Level Leadership Series includes the following courses: Executive Level Leadership: Becoming an Executive Leader Executive Level Leadership: Change and the Executive Leader Executive Level Leadership: Leadership and Communication To review individual course descriptions, please return to the previous page and select the desired title(s).
more...
Project Leadership Series

The Project Leadership Series includes the following courses: Project Leadership: Leading the Project Team Project Leadership: Communicating Within a Project Team Project Leadership: Overcoming Obstacles To review individual course descriptions, please return to the previous page and select the desired title(s).
more...
Women in Leadership Series

The Women In Leadership Series includes the following courses: Women In Leadership: Leadership Roles and Styles Women In Leadership: Becoming a Leader Women In Leadership: Developing a Leadership Path To review individual course descriptions, please return to the previous page and select the desired title(s).
more...
Emotional Intelligence Applying Emotional Intell in the Workplace

...t an overview of the use of Emotional Intelligence from a leadership perspective and provides a process for applying Emotional Intelligence in everyday interactions with team members and employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, maximizing team and employee performance, and conducting interviews. Learn To
more...
Emotional Intelligence Emotional Intelligence for Executives

...otions, explains the use of Emotional Intelligence from a leadership perspective, and provides a process for applying Emotional Intelligence in everyday interactions with employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, and maximizing team and employee performance. Additionally, the program provides guidelines for
more...
Organizational Communication The Fundamentals

...ropriate situations for motivational methods, and develop leadership habits. Learn To Apply guidelines for effective communication. Identify common characteristics of organizations. Identify functions of organizational communication. Plan the organization and communication lines of a new division. Apply McGregor's Theory Y when establishing a new division. Match
more...
360-Degree Feedback Max the Benefits of 360-Degree Feedback

...ree feedback and when to provide coaching, mentoring, and leadership development to employees. Learn To Identify the guidelines for ensuring that a 360-degree feedback program meets its organizational goals. Help a poor performer meet his or her performance standards. Help an average performer get out of
more...
Leadership Development Delegation

...Leadership Development: Delegation, you will develop the skills needed to fulfill the role of a delegator and then use the delegation process to achieve organizational success. This program will help you use delegation to achieve greater results that will benefit everyone in your organization. Learn To Identify a delegator's responsibilities.
more...
Leadership Development Goal Setting

...Leadership Development: Goal Setting, you will develop an understanding of how to set specific and measurable goals. Using your goal setting skills, you will have the opportunity to help employees manage goal achievement, set goals to meet deadlines, and identify strategic goals for the future. Learn To Successfully define a target to be reached.
more...
Leadership Development Leading the Way

...Leadership Development: Leading the Way helps you develop an understanding of the characteristics a leader should possess. You will use your leadership skills to unite followers and successfully complete an expansion project for your organization. Learn To Understand the difference between managers and leaders. Develop important
more...
Leadership Development Motivation

...Leadership Development: Motivation, you will develop the skills needed to enhance employee and team motivation. Throughout the simulations, you will be provided with the opportunity to overcome motivation problems and encourage employees who are facing various obstacles Learn To Identify the factors that can lead to low motivation.
more...
Leading the Way Learning to Lead

...o your followers, and how different situations can affect leadership. You will learn the traits and abilities that make individuals effective leaders, as well as leadership pitfalls to avoid. In addition, you will learn interpersonal skills that can help you motivate and empower your followers. You will also learn different types of power strategies, how to set attainable goals, and strategies
more...
Managerial Leadership Creating a Vision

...Leadership: Creating a Vision provides students an overview of organizational leadership and its role in guiding the organization toward vision fulfillment. The program highlights questions to ask when defining an organization's vision, basic steps to complete when drafting a vision statement, and guidelines for communicating the vision. In addition, this program provides steps for setting
more...
Women in Leadership Leadership Roles Styles

...Leadership: Leadership Roles and Styles, you will learn about characteristics of the old and new constructs of leadership and business, such as the role gender has played in shaping leadership. In addition, you will learn the steps you should follow when addressing barriers to women's leadership, as well as the process for encouraging leadership growth in others. Learn To
more...
Women in Leadership Becoming a Leader

...Leadership: Becoming A Leader, you will learn how to use the basic leadership skills, such as information management. In addition, you will learn the steps you should follow for persuading others to follow your lead, as well as the process for converting challengers to your leadership to supporters. Learn To Follow the steps for managing incoming information.
more...
Women in Leadership Developing a Leadership Path

...Leadership: Developing a Leadership Path, you will learn the steps for balancing your personal life and professional life, such as how to match your responsibilities to your priorities. In addition, you will learn the guidelines for relating to co-workers of the opposite gender, as well as the guidelines for recovering from career derailment. Learn To Identify
more...
Six Sigma Managing Six Sigma Projects

...lly, it offers help on implementing Six Sigma and on some leadership strategies for project champions. Learn To Identify effective management support strategies. Identify roles required for successful organizational change. Identify the advantages of the statistical approach to design of experiment (DOE).
more...
Value Chain Management Elements of the Value Chain

...h as project implementation, strategic planning, and team leadership. Their responsibilities may include relationships between customers and suppliers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Defining Value Chain Management
more...
Value Chain Management Managing a Value Chain

...ons, project implementation, strategic planning, and team leadership. Responsibilities may include relationships between customers and suppliers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Cost Advantage and the Value
more...
Value Chain Management Managing the Transition to a Value Chain

... Recognize challenges involved in gaining cost leadership. Recognize functions of training during transition to value chain management. Identify ways to overcome motivation and measurement challenges when managing change. Differentiate between quality and productivity challenges when implementing
more...
Facilitation The Effective Facilitator

... Differentiate between facilitation and leadership. Apply behaviors to succeed as a facilitator. Enhance their credibility as a facilitator using neutrality. Apply techniques to show assertiveness during a meeting. Apply guidelines for asking appropriate questions
more...
Managing Performance Overcoming Performance Appraisal Challenges

In Managing Performance: Overcoming Performance Appraisal Challenges, you will learn how to encourage regular communication, how to conduct a status meeting, and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition, you will learn about the laws governing the appraisal process, so you
more...
Managing Generations in the Workplace Generations Working Together

...l teams. Identify appropriate leadership styles for intergenerational teams. Identify ways that the Builder generation enriches teams in the workplace. Audience This course is suitable for HR Managers, HR Directors, and Executive Management. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU
more...
Managing High Performers Implementing Recognition Programs

... Identify the importance of competent leadership in the management of high performers. Identify elements of effective enabling leadership. Identify guidelines for effective coaching. Identify features of a coaching plan. Simulation. Unit 2: Managing High Performers a a
more...
Project Leadership Leading the Project Team

...Leadership: Leading the Project Team covers how to lead a project team in a way that ensures project success. The program details desirable project manager characteristics, skills, and styles, as well as how project managers can motivate project teams. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects. Learn To
more...
Team Management High Performance Teams

... Teams, you will learn the concepts behind effective team leadership. Your goal is to adjust your leadership abilities to meet the needs of a diverse collection of individuals as you lead them through a team project. If you are a strong team leader, you will successfully release your company's product before the competition and save your company. Learn To Set
more...
Team Leadership Developing A High Peformance Team

...Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance
more...
Team Leadership Conducting Productive Team Meetings

...Leadership: Conducting Productive Team Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings. Learn To
more...
Team Leadership Promoting Your Team s Effectiveness

...Leadership: Promoting Your Team's Effectiveness offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity. Learn To
more...
Cross-Functional Teams Selecting Cross-Functional Team Members

...am leader position, the barriers to cross-functional team leadership, the barriers encountered by cross-functional team members, and how to identify key stakeholders. Learn To Identify the necessary skills-set of a cross-functional team leader. Select the most qualified candidate for the cross-functional team leader position.
more...
Leadership Development Series

The Leadership Development Series includes the following courses: Leadership Development: Delegation Leadership Development: Goal Setting Leadership Development: Leading the Way Leadership Development: Motivation Leadership Development: Learning to Lead To review individual course descriptions, please return to the previous page and select the desired title(s).
more...
Team Leadership Series

The Team Leadership Series includes the following courses: Team Leadership: Developing a High Performance Team Team Leadership: Conducting Productive Team Meetings Team Leadership: Promoting Your Team a a s Effectiveness To review individual course descriptions, please return to the previous page and select the desired title(s).
more...
Achieving Success Without Authority Focusing on Results

... Differentiate between the roles of leadership and power in influencing people. Identify useful questions to help determine the effectiveness of your leadership. Identify guidelines for enhancing performance. Identify the guidelines to initiate an effective team meeting. Audience This
more...
Managerial Leadership Leading Through Change

...Leadership: Leading Through Change discusses the three phases of planned change and the importance of planning changes before implementing them. This program highlights the types of information employees need in order to understand the need for and accept organizational changes, as well as guidelines for motivating employees through a change process and a process for solving problems
more...
Managerial Leadership Motivating Employees

...Leadership: Motivating Employees offers the student an overview of the various roles leaders have in organizations, as well as how leaders can help employees discover and learn their roles in organizations. This program includes guidelines for helping employees align their goals with those of the organization, for evaluating employees' performance, and for motivating employees. In addition,
more...
Frontline Leadership Preparing to Lead

...Leadership: Preparing to Lead offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult employees.
more...
Frontline Leadership Knowledge in the Workplace

...Leadership: Knowledge in the Workplace emphasizes the importance of managing knowledge in the workplace, conducting assessment interviews for employees, utilizing employee knowledge and input, and providing employees with opportunities for continuing education. The program also details the affects technology has on the exchange of knowledge and offers guidelines for using specific types of
more...
Frontline Leadership Positively Influencing Workplace Culture

...Leadership: Positively Influencing Workplace Culture covers the factors that determine workplace culture and outlines a process for leading employees through culture changes. This program also covers two styles of frontline leadership and offers tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation. Learn To
more...
Executive Level Leadership Becoming an Executive Leader

...Leadership: Becoming an Executive Leader offers the student an overview of executive leadership roles and how power and politics affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition, it emphasizes the importance of developing a
more...
Executive Level Leadership Change The Executive Leader

...Leadership: Change and the Executive Leader addresses the change process, ways to identify resistance to change, and how to overcome that resistance. In addition, this program covers trust-building methods, power-sharing techniques, and how to keep employees informed during the change process. This program also covers pitfalls to avoid during the change process. Learn To
more...
Executive Level Leadership Leadership Communication

...Leadership: Leadership and Communication addresses how leaders learn, test, and use information. In addition, this program covers how to evaluate a leader's performance and how to address key issues that cause performance problems. This program also addresses the marketplace, governmental, and internal variables that affect daily operations. Learn To Identify
more...
Succession Planning Elements Approaches

... Identify the main approaches to ensuring leadership continuity. Simulation Overview: In this simulation, you will meet with Jessica Stone, Human Resources Specialist at Icon International. You are a project manager who has just completed preliminary research on succession planning. In this simulation, you want to recognize the
more...
Organizational Behavior Organizational Group Dynamics

Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization. Learn To Sequence the stages of group development. Sequence the steps for
more...
Project Leadership Overcoming Obstacles

...Leadership: Communicating Within a Project Team covers how to promote team communication, why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders
more...
Project Leadership Overcoming Obstacles

...Leadership: Overcoming Obstacles covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. Learn To Identify strategies to help employees
more...
Moving from Technical Professional to Mgr Series Managing Personnel

...leadership and team management. It begins with some guidelines and tactics for effective leadership before teaching how to get the best results from your team through development, training and conflict management. Finally, it looks at how to improve communication skills as well as how to avoid stress and job burnout. Learn To: Identify three leadership behavior patterns adopted to
more...
From Leadership Management Institute
LMI Webinar Series
Today more than ever we need to perform smarter, faster and more focused. Discover how to tap into 10% more of your potential and create 400% return on effort. This special webinar will explore the techniques that LMI has used for over 40 years that you can put into practice to get immediate results.
Learn the LMI value
Uncover your productivity challenges
Identify ways to become more
more...
From Learn Skills
Retail Training - Work effectively in a retail environment



It is only in the last few decades that retailers have been allowed to trade outside of normal working hours on Monday to Friday and over the weekend. The retail industry has had to become more flexible and be available at times more convenient to customers. Now it is not unusual for retailers to trade every day of the year, with some stores open 24 hours a day. This deregulation of trading hours
more...
Retail Training - Sell products and services



Customers expect staff working in the store to be able to give appropriate and accurate information about the products and services for sale. In a self-service store, customers simply expect you to know what items are stocked by the store and where they are displayed.
In a store that provides assisted service, however, you are expected to have a higher level of general and technical knowledge
more...
Retail Training - Recommend and fit clothing or footwear and products and services



It is your role as a retail operator to help your customers make purchase decisions. To do this, you need to know not only what the customer is looking for, but detailed information about the products in your store. Customers look for products with certain criteria in mind. They will ask you for advice and assistance. When the customer does not really know what they are looking for, a good retail
more...
Retail Training - Profile a retail market



Have you ever stopped to question why you are attracted to some store windows and not to others? Why you stop to flip through some advertising brochures but throw the rest away without even so much as a glance at the front cover? The answer is that we are all attracted to a certain image. Store operators take advantage of this by projecting an image that will attract their target customer group.
more...
Retail Training - Perform stock control procedures



For most retailers the stock that the store buys is one of the largest investments they have in their business. The retailer is unable to recover the money paid for the stock you see on the shelves and in stock rooms until it is sold to customers. Stock that is damaged, lost or stolen represents a direct loss to the business. Consequently, a process is needed to control the movement of stock to
more...
Retail Training - Organise and maintain work areas



Housekeeping is not glamorous or exciting, but it will always be an important part of your work in the retail industry. Housekeeping standards have a major impact on the storea s appearance and image. A store that is neat, clean, attractive and an easy place to shop in, helps to entice customers into the store and encourages them to return.
more...
Retail Training - Operate retail technology



As little as 20 years ago, much of the equipment you see today in a retail store did not exist. Advances in electronic technology have transformed the way a retail store operates. To be a productive member of the team you will need to know what equipment is available to assist you in your work. You will also need to be able to operate and maintain equipment within your area of responsibility in
more...
Retail Training - Minimise theft



It is important that you understand exactly what behaviour constitutes theft. It may be helpful to think of theft as the dishonest removal of property that belongs to another person with the intention to permanently deprive the owner of it. It is important to understand this definition so that you can identify theft when it occurs. Put simply, if you take property that does not belong to you, it
more...
Retail Training - Merchandise products



A storea s image refers to the overall impression people have of the store. Image is critical to the success of any retailer, and in larger retail stores you will find that different departments project different images. Think, for example, of the widely projected image of sportswear compared with home wares. Whether a store projects one image or many, the aim is to improve the appeal or
more...
Retail Training - Maintain store security



In our personal lives we try not to tempt thieves by leaving mobile phones, money or valuables lying around in our cars, homes or offices. A retail store a whether it sells CDs, clothing, cosmetics or hardware a is set up to tempt customers to purchase goods. This unfortunately is also tempting to thieves. To help prevent theft, retail stores must have good security measures in place, and
more...
Retail Training - Maintain store safety



Retailers sometimes do not take Heath & Safety seriously because a store does not seem to pose a great deal of risk to people. After all, if it is safe for customers, surely it is safe for staff? Unfortunately this is not the case. Many retail operators (and customers) have narrowly missed injury from falling stock, poorly arranged displays, or dangerous signs and shelf displays. To many other
more...
Retail Industry - Maintain store safety



Retailers sometimes do not take Heath & Safety seriously because a store does not seem to pose a great deal of risk to people. After all, if it is safe for customers, surely it is safe for staff? Unfortunately this is not the case. Many retail operators (and customers) have narrowly missed injury from falling stock, poorly arranged displays, or dangerous signs and shelf displays. To many other
more...
Retail Training - Maintain and order stock



This course is written from the perspective that you are a supervisor or have some supervisory responsibilities. But operations staff also have many tasks related to maintaining and ordering stock. By being aware of these you can assist your manager and handle tasks you are given. Stock purchases can account for 70% or more of the storea s total running costs. Therefore it is essential to
more...
Retail Training - Interact with customers



Most retailers are continually looking for ways to maintain a competitive edge so that their business can continue to prosper. Progressive retailers realise that quality service can provide that competitive edge. As a sales or service assistant you have a key role to play in delivering the type of service necessary to enhance the storea s image and encourage repeat business from the storea s
more...
Retail Training - Develop innovative ideas at work



Wouldna t it be great if our work environment was always efficient and functioning effectively? Unfortunately this is not the case, but when you consider some of the advances that have been made across all businesses globally, perhaps change is not such a bad thing after all. Imagine how the business world would be functioning today without the innovations of computers, fax machines and
more...
Retail Training - Create a display



We often browse through stores without paying too much attention to the effort that has been put into the presentation of store displays. It may appear that store operators have simply stacked their merchandise on shelves or hung merchandise on display racks, but most successful stores have actually spent considerable time preparing the layout and display of every item in their store.
It is not
more...
Retail Training - Coordinate merchandise presentation
How many times have you found yourself entering a store or walking down an aisle because you felt a drawna towards a window or merchandise display? What is it that makes us walk into one store but past others? The way that merchandise is displayed plays a very powerful role in enticing customers to look at store products and influencing their impulse to buy. Displays can create a visually
more...
Retail Training - Communicate in the workplace



Retailing is a very competitive business. You can possibly think of two or three other retailers in your immediate area who offer similar products and services to your store. Customers do not have to put up with poor service. They can simply choose to take their business elsewhere.
Looking after the needs of customers must always be one of your highest priorities. Being able to communicate with
more...
Retail Training - Build relationships with customers



The retail industry is very competitive. You need outstanding customer service and selling skills to ensure that your store is a success. Consumers have a wide variety of choice. If they cannot find what they are looking for in your store or dona t like the service, they will go to your competitors. In this section we will look at the skills and techniques you need to build a rapport with
more...
Retail Training - Balance point of sale terminal



When operating a cash register/ terminal you are responsible for the cash and non-cash documents in the drawer, and for the accuracy of the transactions processed through the register during the daya s trading. This activity is one of the most important in your working day.
Each retailer will have different procedures for controlling cash floats for cash registers/ terminals, supplying change
more...
Retail Training - Advise on products and services



The further you progress in your retail career, the greater the expectation will be from customers and co-workers that you have in-depth knowledge of the storea s products and services, and that you are able to apply this knowledge to increase sales and ensure store success. Throughout this unit we will look at ways achieve this, as well as how to research products and services and make
more...
Retail Training - Apply point of sale handling procedures



The location of the cash register in the store is called the point of sale (POS). It is where customers pay for purchases. Different stores use different types of point of sale equipment depending on their needs. The system used in your store will depend on its size and the products offered. This course looks at the different systems and equipment that you might use.
more...
Retail Training- Apply safe working practices



There are very high social, economic and human costs associated with workplace accidents. About 500 people die each year from workplace accidents. Research shows that in most cases these accidents could have been prevented. If you are aware of the potential hazards in your workplace you will be in a much better position to prevent an accident happening to you.
Nobody benefits from accidents
more...
Retail Training - Apply store security systems and procedures



Retailers go to great lengths to protect their merchandise from theft, whether it is chocolate bars or designer coats. You only have to look around a department store to see just how much equipment is used for security. The cost of theft is a constant concern, causing a loss of revenue for store owners and increased prices for the consumer.
It is estimated that retail theft amounts to a loss to
more...
Negotiation Skills



You negotiate and persuade every day, just by living and working with people. Preparation, confidence and persuasion are skills that will help you to obtain as much as is reasonably possible. In this course you will learn how you can be more influential and persuasive when you negotiate, without resorting to bullying, manipulation or misuse of authority. This course provides in depth training in
more...
Managing to Achieve Planned Outcomes



In this course we will highlight the importance of resources
in creating and implementing operational plans that have
goals consistent with organisational goals
more...
Managing Teams



An important organising structure, teams support integrated decision making and provide complex problem resolution using multi-disciplinary input. This course provides in depth training in all aspects of modern workplace teams including the key concepts underlying teams, the various roles and relationships within teams, the practical aspects of operating teams and group dynamics.
more...
Managing Quality Customer Service



Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that
more...
Leadership and Motivation



To compete in today's business environment, it is vital that all employees are working to their potential. Motivating an employee is a complex process. It requires an understanding of the needs, wants and expectations of that employee - in short, the psychological contract. This course offers a comprehensive introduction to leadership and the steps one must take to become an effective leader. In
more...
Effective Workplace Relationships



The skills related to communication, getting along with
others, and resolving interpersonal problems in the
workplace will draw from your experience outside of the
workplace.
more...
Effective Project Management



Project Management is the application of knowledge,
skills, tools and techniques to a broad range of activities
to meet the requirements of the particular project.
more...
Continuous Improvement to Systems and Processes



Although it may sound like an exhausting and neverending
struggle, continuous improvement is actually
about instituting processes and work practices that will
direct the evolution of your organisation.
more...
Change Management



Properly managing these changes is vital for achieving a successful transformation from how things are to how things should be. Change management plays an important role in any organisation since the task of managing change is not an easy one. When we say managing change we mean to say that making changes in a planned and systemic fashion. With reference to the IT projects we can say the change in
more...
Your Personality at Work



This title offers a series of ready to deliver courses that
will teach you that it is easier to inspire people to share
your vision and goals when you understand both their
and your own personality type and interests
more...
Time and Stress Management



This title offers a series of three ready to deliver courses
that will help you to identify, understand and handle
stress, as well as reduce pressure by better managing
your time.
more...
Internet as a Business Tool



The Internet can save you time and money, and it can
make you time and money. Whether you own a
business or work for one, being able to use the Internet
effectively is critical. This title offers two ready to deliver
courses covering the basics of how you can use the
Internet for selling, researching and communicating in
business.
more...
Customer Service and Consulting



This title offers a series of ready to deliver topics
covering the basics of serving customers and
consultative selling. The consultative approach
combines interpersonal skills with expertise in product,
service and support to provide a professional, relevant
and personalised service.
more...
From Pitman Training Centre Notting Hill
Leadership
This unit is made up of 3 modules (see descriptions below) which can be taken as stand-alone subjects or which can form part of our BTEC Diploma, Certificate & Award In Management Studies.
The whole unit is usually completed in 26-47 study hours.
You can start your management course whenever you wish and you can study at times to suit you as the modules are delivered online.
There is so
more...
Management Studies Award BTEC Level 5
This is a training qualification that will help you stand out from the crowd - it's real proof of formal management training with the emphasis on practicality.
You can start this training programme at any time and study at hours to suit you from home or work.
You can choose how much time to dedicate to your studies although
giving as little as 6 hours per week could see you completing the
more...
Management Studies BTEC Certificate Level 5
Our Level 5 BTEC Certificate In Management Studies programme is a wonderful way for busy people to earn a recognised management qualification.
You can start this programme at any time and study at hours to suit you
from home or work.
You can choose how much time to dedicate to your studies although
giving as little as 4 hours per week could see you completing the programme within 1
more...
From Global Training Partners
Cross Cultural and Intercultural OnLine Virtual Training Web Based Learning
Award winning cross cultural and intercultural web based training online virtual learning resource tool. Visit www. gtpworldsite. com Key features include in depth information on more than 50 countries, culture and lifestyle, business skills, cultural profiler, economic and political conditions and security and travel. Sample of countries United States (USA), United Kingdom (UK), Germany, Canada,
more...
From Serebra Learning Corporation
Empowering your Workgroup Coach for Achievement
This course identifies coaching strategies for increasing the performance of your staff. All levels of professionals who supervise the performance of other staff members.
more...
Implementing an Organization-wide Mentoring Program
Would a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about selecting and matching mentors and proteges and motivating
more...
Facilitating On-site and Virtual Teams
Knowing how to facilitate maturing on-site and virtual teams is critical, because it is at this time that teams typically reach peak performance. Mature teams begin to perform independently, and it's important that the leader's role changes to that of a facilitator. This course will cover the facilitation of on-site and virtual teams as teams mature. It will introduce the development stages of
more...
Inbound Call Center Management Leadership
...id you know that your personality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware
more...
Essentials of External Consulting
...tion. Combining this with, in equal measure, qualities of leadership, creativity, and emotional intelligence. In this course, you'll find out more about the role of an external consultant. You'll also see how, with the key skills and qualities, you can deliver outstanding performance to clients, guaranteeing they'll want you to return again in the future. Anyone with some specialist knowledge
more...
Consulting with the Internal Client Simulation
Internal consultants have become more and more prevalent in the business world today. Rather than hiring an outside firm, many companies are building their own internal consulting units. These units are faster, cheaper, and more connected to the projects they manage. Internal consultants within these units must have strong communication, research, diagnostic, and presentation skills. In this
more...
Establishing Team and Customer Relationships
...the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a Customer Support Center, customer relationships are everything - and communication is king Many customer problems are caused by communication breakdowns. This course explores how to avoid communication breakdowns by involving customers in problem solving, and being able to
more...
Project Management Fundamentals
...s to adjust their mind-set when developing management and leadership skills from within. This course will enable someone who is not a professional project manager to learn the fundamentals of project management so he will be able to manage projects related to his area of responsibility within the organization. This course is targeted toward a diverse range of managers and staff members who wish
more...
Transitioning into a Project Management Role
Many people find themselves thrust into a project management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine
more...
Project Management for Non-Project Managers Simulation
...ion. Success is dependent upon a number of management and leadership skills that potential project managers must quickly come to master if they hope to fulfill upper management's expectations. The simulation Project Management for Non-project Managers is designed to provide participants with the opportunity to practice project management skills in a secure, virtual environment before facing the
more...
Project Management Executing a Project


Project Management: Executing a Project, is the sixth of eight courses in this curriculum. After the completion of this course you will be able to identify the four goals of a project start-up meeting, identify the five guidelines of effective team leadership and provide balanced project communications. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful
more...
Advanced Project Leadership Organization Strategy and Business Needs
...Leadership: Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that knowledge to
more...
The Emotionally Intelligent Leader
...al intelligence to work is an emerging trend in corporate leadership. Developing the best talents in executives, managers, and others throughout the organization has become vital to corporate success. As a leader, you cannot rely upon your intellectual knowledge. You must have the interpersonal competence that comes with emotional intelligence. This course will guide you in developing your
more...
Leadership Without Authority
Lily Tomlin said, "I always wondered why somebody doesn't do something about that. Then I realized I was somebody." Tomlin could have been speaking on behalf of many employees in the corporate world who, despite having little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate
more...
Communicating Successfully Assert to Achieve
This course assesses the benefits of assertive behavior and provides suggestions to implement these strategies to maintain confidence and control of potentially difficult situations without resorting to submissive or aggressive behavior. All levels of professionals who supervise the performance of other staff members.
more...
Remote Manager Practices - Motivating Employees
In this course, you will learn the importance of setting effective goals for telecommuting employees. Additionally, you will learn how to use motivational techniques to keep telecommuting employees engaged, interested, and productive. The target audience for this course is new and experienced managers that are managing a telecommuting employee for the first time.
more...
Creating Successful Solutions Identify the Core Issues
This course introduces techniques to help learners quickly analyze situations by identifying the root cause, investigating the contributing factors, and prioritizing the solution requirements. All levels of professionals who supervise the performance of other staff members.
more...
Creating Successful Solutions Solve Problems Creatively
This course helps learners investigate inventive strategies to generate creative solutions. All levels of professionals who supervise the performance of other staff members.
more...
Creating Successful Solutions Implement Solutions Decisively
This course presents several proven methods to help managers take control of a project to put decisions into practice. All levels of professionals who supervise the performance of other staff members.
more...
Empowering your Workgroup Delegate for Results
This course describes techniques for successfully delegating assignments to your work team. All levels of professionals who supervise the performance of other staff members.
more...
Empowering your Workgroup Evaluate Staff Performance
This course defines the PERFORM evaluation tool and demonstrates how it can be used to improve individual performance. All levels of professionals who supervise the performance of other staff members.
more...
Cultivating Great Teams Create an Invincible Team
This course enables participants to assess the individuals who make up the team and discusses methods to enhance the entire team performance. All levels of professionals who supervise the performance of other staff members.
more...
Cultivating Great Teams Inspire Team Success
This course describes motivational strategies to help your team reach their performance goals. All levels of professionals who supervise the performance of other staff members.
more...
Cultivating Great Teams Team Briefings for Success
This course helps participants organize, prepare, and lead efficient team briefings. All levels of professionals who supervise the performance of other staff members.
more...
Cultivating Great Teams Resolve Conflicts Positively
This course provides techniques to analyze and resolve conflict in a manner that produces a positive solution for all involved. All levels of professionals who supervise the performance of other staff members.
more...
Talent Management Knowing Talent
This course explains what talent is and how it differs from skills and knowledge. It also introduces the process of talent management and compares this process with traditional processes. Finally, it covers the importance of recognizing and retaining talent. This course is for HR professionals and managers within a company responsible for managing and developing employees.
more...
Talent Management Selecting Talent
This course will provide an overview of the talent management process, focusing on the three areas of attracting, developing, and retaining talented people in an organization. The course deals with the issue of talent management from the company?s, as well as the employee?s perspective. This course will emphasize on developing the individuals within a company. HR professionals and managers within
more...
Talent Management Developing Talent
This course will provide an overview of the talent development process, focusing on the need for talent development and the development strategies used in talent development. The course deals with talent development in new hires, role of the manager and the organization in talent development, and the importance of reviews and performance appraisals in talent development.
more...
Performance Appraisal Simulation
Consider your last performance appraisal. Was it a positive experience? Did it give you a clear idea of which areas you performed well in and which areas required more attention? And what about afterward? Did your manager continue to provide you with feedback all throughout the year? Or are you still waiting until your next evaluation to see how you've performed? Contrary to the experience of many
more...
Reviewing Performance
Appraisal interviews are the culmination of the ongoing performance appraisal process. The first part of this process begins with modeling an effective performance discussion. Then, when a manager actually knows what he is aiming for, he can use this knowledge to plan and conduct a really worthwhile, efficient performance meeting. Appraisal meetings aren't always easy encounters, even when they
more...
Continuous Performance Assessment
This course shows you how to make performance appraisal a continuous process. The first stage of continuous performance assessment is planning. Appraisal must be linked to performance goals that matter, and these goals need to encompass both the organization and the individual before a performance plan can be agreed on by appraiser and appraisee. Even with conventional roles and relationships this
more...
Effective Mentoring
... you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your protege. "Effective Mentoring" will help you get started on the right foot by establishing clear and realistic expectations. You'll
more...
The Mentoring Manager
Looking for ways to enhance your managing skills? In this course, you'll acquire expertise as a mentor that will benefit your employees, your organization, and your own career. You'll examine how mentoring differs from managing, and you'll brush up on essential communication skills. Finally, you'll learn to use mentoring to improve on team organization, dynamics, and performance. Managers,
more...
Developing as a Manager The Many Roles of a Manager
This course introduces the multi-faceted role of an effective manager. A series of self evaluation exercises assist the participant to create a personal development plan to enhance their current managerial skill set. All levels of professionals who supervise the performance of other staff members.
more...
Communicating Successfully Speak Without Talking
This course uses examples to demonstrate how body language can affect the meaning of the message being communicated. Non verbal signals are introduced to improve the participant's managerial communications skills. All levels of professionals who supervise the performance of other staff members.
more...
Communicating Successfully Manage Better by Listening
This course describes the value of active listening techniques and how they can be used to improve the participant's managerial performance. All levels of professionals who supervise the performance of other staff members.
more...
Managing the Expert Developing a Successful Environment
Managing the Expert: Developing a Successful Environment explains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity. The target audience for this series is managers,
more...
Understanding Technical Professionals
As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new
more...
Attracting Motivating and Retaining Technical Professionals
If you're having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining
more...
Models for Managing Technical Professionals
Because technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of
more...
Developing Career Plans for Your Technical Professionals
Why should you be interested in career development for the technical professionals you supervise? Because it's good for them, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a
more...
Management Development for Technical Professionals
If you have ever considered moving up to a managerial position, certain personal and professional traits will be necessary when you make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will
more...
Communication Skills for Successful Management
Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal
more...
Process Management Skills
Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price. Likewise, efficiency is critical to the effectiveness of a manager and to the
more...
Leadership Development for Technical Professionals
...echnical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as facilitation and conflict resolution in order to deal with work teams effectively and the problems that can arise in the work setting. This course will develop your abilities to plan and facilitate productive meetings, resolve conflicts, and
more...
Strategies for Transitioning into Management
Making a smooth transition from technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an
more...
Transitioning From Technical Professional to Management
For candidates considering the move from positions as technical professionals to management, certain professional traits and skills are necessary. Effective communication skills, efficient strategies, and managerial competencies must all be mastered and continuously honed. The Transitioning from Technical Professional to Management Simulation will provide participants with the opportunity to
more...
From Technical Professional to Leadership Simulation
...nd continuously honed. The From Technical Professional to Leadership Simulation will provide participants with the opportunity to develop these skills and others as they continue their managerial development. As newly promoted Software Development Managers for B Wind Software, Inc., developers of professional-grade digital video editing software, participants will be tasked with overseeing the
more...
Addressing Problem Performance Simulation
You're the head writer for The Jackie Lewis Show, a TV talk show on a basic cable channel. The six other writers and the writers assistant report to you. Unfortunately, several of these workers have become problem performers of one type or another. As their supervisor, you will need to inform them of these problem performance issues as well as facilitate improved performance using various methods,
more...
Mentoring Strategies in the 21st Century
Current business trends--including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and cultural issues. Finally, it provides instruction on
more...
