Online Leadership Skills eLearning - Training Resources
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From Online Training Directory
Teams That Work
...f their members. Learners will also acquire valuable team leadership skills. In addition, valuable information about building teams from drafting the initial team charter to making teamwork part of the corporate culture is a point of focus. Topics range from developing leadership and effective communication skills to dealing with team conflict, making decisions, and recognizing performance.
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...f their members. Learners will also acquire valuable team leadership skills. In addition, valuable information about building teams from drafting the initial team charter to making teamwork part of the corporate culture is a point of focus. Topics range from developing leadership and effective communication skills to dealing with team conflict, making decisions, and recognizing performance.
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Comprehensive Leadership Training
...of their own careers.
This course intends to sharpen the leadership skills of managers and would be managers.
The course takes a comprehensive look at leadership from most perspectives so as to give the trainees a deep understanding of the roles that they are playing or may be expected to play. At the end of the course the participants will be knowledgeable enough to confidently face the task
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...of their own careers.
This course intends to sharpen the leadership skills of managers and would be managers.
The course takes a comprehensive look at leadership from most perspectives so as to give the trainees a deep understanding of the roles that they are playing or may be expected to play. At the end of the course the participants will be knowledgeable enough to confidently face the task
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Build Your Own BIZ(tm) - Dynamic Workforce Management
Effective personnel management is vital to your business. Dynamic Workforce Management will help you make sound personnel management decisions. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained
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From 123-CBT Computer Based Training
Leadership Development for Technical Professionals
...echnical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as facilitation and conflict resolution in order to deal with work teams effectively and the problems that can arise in the work setting.This course will develop your abilities to plan and facilitate productive meetings, resolve conflicts, and
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Leadership Development for Technical Professionals
...echnical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as facilitation and conflict resolution in order to deal with work teams effectively and the problems that can arise in the work setting.This course will develop your abilities to plan and facilitate productive meetings, resolve conflicts, and
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Inbound Call Center Management Leadership
...id you know that your personality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware
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...id you know that your personality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware
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Leading without Authority
Lily Tomlin said, "I always wondered why somebody doesn't do something about that. Then I realized I was somebody." Tomlin could have been speaking on behalf of many employees in the corporate world who, despite having little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate
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Lily Tomlin said, "I always wondered why somebody doesn't do something about that. Then I realized I was somebody." Tomlin could have been speaking on behalf of many employees in the corporate world who, despite having little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate
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Project Management Fundamentals
The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a
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The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a
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Effective Team-building Strategies
.... But what if your team leader doesn't have the necessary leadership skills? Or what if she does, but she applies them ineffectively? In this course, you'll learn tools, techniques, and tips to help you--the team member--help your team develop a "one for all, all for one" mentality. In particular, you'll explore some motivational techniques to apply from the get-go so that potential problems
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.... But what if your team leader doesn't have the necessary leadership skills? Or what if she does, but she applies them ineffectively? In this course, you'll learn tools, techniques, and tips to help you--the team member--help your team develop a "one for all, all for one" mentality. In particular, you'll explore some motivational techniques to apply from the get-go so that potential problems
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Core Concepts in Business Analysis
Business analysis is a set of knowledge, tasks, and techniques used to identify business needs and determine solutions to business problems. These solutions can be the specific development of a new system component or, more significantly, the redesign of a process or organizational structure. Those who practice business analysis are typically known as business analysts. In this course, learners
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Business analysis is a set of knowledge, tasks, and techniques used to identify business needs and determine solutions to business problems. These solutions can be the specific development of a new system component or, more significantly, the redesign of a process or organizational structure. Those who practice business analysis are typically known as business analysts. In this course, learners
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Advancing Your Administrative Career
Getting a position as an administrative support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain
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Getting a position as an administrative support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain
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Sales Skills Overcoming Obstacles
...ctions. Use interpersonal and leadership skills to respond to objections. Audience Individuals who want to learn how to deliver a sales presentation in an effective manner and overcome clients' objections. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total
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...ctions. Use interpersonal and leadership skills to respond to objections. Audience Individuals who want to learn how to deliver a sales presentation in an effective manner and overcome clients' objections. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total
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Leadership Development Leading the Way
...haracteristics a leader should possess. You will use your leadership skills to unite followers and successfully complete an expansion project for your organization. Learn To Understand the difference between managers and leaders. Develop important leadership traits. Apply your power successfully.
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...haracteristics a leader should possess. You will use your leadership skills to unite followers and successfully complete an expansion project for your organization. Learn To Understand the difference between managers and leaders. Develop important leadership traits. Apply your power successfully.
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Women in Leadership Becoming a Leader
...p: Becoming A Leader, you will learn how to use the basic leadership skills, such as information management. In addition, you will learn the steps you should follow for persuading others to follow your lead, as well as the process for converting challengers to your leadership to supporters. Learn To Follow the steps for managing incoming information.
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...p: Becoming A Leader, you will learn how to use the basic leadership skills, such as information management. In addition, you will learn the steps you should follow for persuading others to follow your lead, as well as the process for converting challengers to your leadership to supporters. Learn To Follow the steps for managing incoming information.
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Executive Level Leadership Becoming an Executive Leader
...gers, directors, and executives who wish to improve their leadership skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Roles of Executive Leaders (0.5 - 1 hour) Identify the elements of the ROLE
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...gers, directors, and executives who wish to improve their leadership skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Roles of Executive Leaders (0.5 - 1 hour) Identify the elements of the ROLE
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Executive Level Leadership Change The Executive Leader
...gers, directors, and executives who wish to improve their leadership skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Leading for Change (0.5 - 1 hour) Identify the three phases of the change process.
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...gers, directors, and executives who wish to improve their leadership skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Leading for Change (0.5 - 1 hour) Identify the three phases of the change process.
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Executive Level Leadership Leadership Communication
...gers, directors, and executives who wish to improve their leadership skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Information Issues (0.5 - 1 hour) Identify the five communication networks.
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...gers, directors, and executives who wish to improve their leadership skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Information Issues (0.5 - 1 hour) Identify the five communication networks.
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Project Leadership Overcoming Obstacles
... management training sessions and developing your project leadership skills. To further prepare you for leading project teams, Bruce will ask you a series of questions regarding how to communicate effectively with project teams and the components of sending and receiving a message. Unit 2: Conducting Meetings and Managing Decisions (0.5 - 1 hour) Sequence the steps
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... management training sessions and developing your project leadership skills. To further prepare you for leading project teams, Bruce will ask you a series of questions regarding how to communicate effectively with project teams and the components of sending and receiving a message. Unit 2: Conducting Meetings and Managing Decisions (0.5 - 1 hour) Sequence the steps
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From Learn Skills
Retail Training - Work effectively in a retail environment
It is only in the last few decades that retailers have been allowed to trade outside of normal working hours on Monday to Friday and over the weekend. The retail industry has had to become more flexible and be available at times more convenient to customers. Now it is not unusual for retailers to trade every day of the year, with some stores open 24 hours a day. This deregulation of trading hours
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It is only in the last few decades that retailers have been allowed to trade outside of normal working hours on Monday to Friday and over the weekend. The retail industry has had to become more flexible and be available at times more convenient to customers. Now it is not unusual for retailers to trade every day of the year, with some stores open 24 hours a day. This deregulation of trading hours
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Retail Training - Sell products and services
Customers expect staff working in the store to be able to give appropriate and accurate information about the products and services for sale. In a self-service store, customers simply expect you to know what items are stocked by the store and where they are displayed.
In a store that provides assisted service, however, you are expected to have a higher level of general and technical knowledge
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Customers expect staff working in the store to be able to give appropriate and accurate information about the products and services for sale. In a self-service store, customers simply expect you to know what items are stocked by the store and where they are displayed.
In a store that provides assisted service, however, you are expected to have a higher level of general and technical knowledge
more...
Retail Training - Recommend and fit clothing or footwear and products and services
It is your role as a retail operator to help your customers make purchase decisions. To do this, you need to know not only what the customer is looking for, but detailed information about the products in your store. Customers look for products with certain criteria in mind. They will ask you for advice and assistance. When the customer does not really know what they are looking for, a good retail
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It is your role as a retail operator to help your customers make purchase decisions. To do this, you need to know not only what the customer is looking for, but detailed information about the products in your store. Customers look for products with certain criteria in mind. They will ask you for advice and assistance. When the customer does not really know what they are looking for, a good retail
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Retail Training - Profile a retail market
Have you ever stopped to question why you are attracted to some store windows and not to others? Why you stop to flip through some advertising brochures but throw the rest away without even so much as a glance at the front cover? The answer is that we are all attracted to a certain image. Store operators take advantage of this by projecting an image that will attract their target customer group.
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Have you ever stopped to question why you are attracted to some store windows and not to others? Why you stop to flip through some advertising brochures but throw the rest away without even so much as a glance at the front cover? The answer is that we are all attracted to a certain image. Store operators take advantage of this by projecting an image that will attract their target customer group.
more...
Retail Training - Perform stock control procedures
For most retailers the stock that the store buys is one of the largest investments they have in their business. The retailer is unable to recover the money paid for the stock you see on the shelves and in stock rooms until it is sold to customers. Stock that is damaged, lost or stolen represents a direct loss to the business. Consequently, a process is needed to control the movement of stock to
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For most retailers the stock that the store buys is one of the largest investments they have in their business. The retailer is unable to recover the money paid for the stock you see on the shelves and in stock rooms until it is sold to customers. Stock that is damaged, lost or stolen represents a direct loss to the business. Consequently, a process is needed to control the movement of stock to
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Retail Training - Organise and maintain work areas
Housekeeping is not glamorous or exciting, but it will always be an important part of your work in the retail industry. Housekeeping standards have a major impact on the storea s appearance and image. A store that is neat, clean, attractive and an easy place to shop in, helps to entice customers into the store and encourages them to return.
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Housekeeping is not glamorous or exciting, but it will always be an important part of your work in the retail industry. Housekeeping standards have a major impact on the storea s appearance and image. A store that is neat, clean, attractive and an easy place to shop in, helps to entice customers into the store and encourages them to return.
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Retail Training - Operate retail technology
As little as 20 years ago, much of the equipment you see today in a retail store did not exist. Advances in electronic technology have transformed the way a retail store operates. To be a productive member of the team you will need to know what equipment is available to assist you in your work. You will also need to be able to operate and maintain equipment within your area of responsibility in
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As little as 20 years ago, much of the equipment you see today in a retail store did not exist. Advances in electronic technology have transformed the way a retail store operates. To be a productive member of the team you will need to know what equipment is available to assist you in your work. You will also need to be able to operate and maintain equipment within your area of responsibility in
more...
Retail Training - Minimise theft
It is important that you understand exactly what behaviour constitutes theft. It may be helpful to think of theft as the dishonest removal of property that belongs to another person with the intention to permanently deprive the owner of it. It is important to understand this definition so that you can identify theft when it occurs. Put simply, if you take property that does not belong to you, it
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It is important that you understand exactly what behaviour constitutes theft. It may be helpful to think of theft as the dishonest removal of property that belongs to another person with the intention to permanently deprive the owner of it. It is important to understand this definition so that you can identify theft when it occurs. Put simply, if you take property that does not belong to you, it
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Retail Training - Merchandise products
A storea s image refers to the overall impression people have of the store. Image is critical to the success of any retailer, and in larger retail stores you will find that different departments project different images. Think, for example, of the widely projected image of sportswear compared with home wares. Whether a store projects one image or many, the aim is to improve the appeal or
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A storea s image refers to the overall impression people have of the store. Image is critical to the success of any retailer, and in larger retail stores you will find that different departments project different images. Think, for example, of the widely projected image of sportswear compared with home wares. Whether a store projects one image or many, the aim is to improve the appeal or
more...
Retail Training - Maintain store security
In our personal lives we try not to tempt thieves by leaving mobile phones, money or valuables lying around in our cars, homes or offices. A retail store a whether it sells CDs, clothing, cosmetics or hardware a is set up to tempt customers to purchase goods. This unfortunately is also tempting to thieves. To help prevent theft, retail stores must have good security measures in place, and
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In our personal lives we try not to tempt thieves by leaving mobile phones, money or valuables lying around in our cars, homes or offices. A retail store a whether it sells CDs, clothing, cosmetics or hardware a is set up to tempt customers to purchase goods. This unfortunately is also tempting to thieves. To help prevent theft, retail stores must have good security measures in place, and
more...
Retail Training - Maintain store safety
Retailers sometimes do not take Heath & Safety seriously because a store does not seem to pose a great deal of risk to people. After all, if it is safe for customers, surely it is safe for staff? Unfortunately this is not the case. Many retail operators (and customers) have narrowly missed injury from falling stock, poorly arranged displays, or dangerous signs and shelf displays. To many other
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Retailers sometimes do not take Heath & Safety seriously because a store does not seem to pose a great deal of risk to people. After all, if it is safe for customers, surely it is safe for staff? Unfortunately this is not the case. Many retail operators (and customers) have narrowly missed injury from falling stock, poorly arranged displays, or dangerous signs and shelf displays. To many other
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Retail Industry - Maintain store safety
Retailers sometimes do not take Heath & Safety seriously because a store does not seem to pose a great deal of risk to people. After all, if it is safe for customers, surely it is safe for staff? Unfortunately this is not the case. Many retail operators (and customers) have narrowly missed injury from falling stock, poorly arranged displays, or dangerous signs and shelf displays. To many other
more...
Retailers sometimes do not take Heath & Safety seriously because a store does not seem to pose a great deal of risk to people. After all, if it is safe for customers, surely it is safe for staff? Unfortunately this is not the case. Many retail operators (and customers) have narrowly missed injury from falling stock, poorly arranged displays, or dangerous signs and shelf displays. To many other
more...
Retail Training - Maintain and order stock
This course is written from the perspective that you are a supervisor or have some supervisory responsibilities. But operations staff also have many tasks related to maintaining and ordering stock. By being aware of these you can assist your manager and handle tasks you are given. Stock purchases can account for 70% or more of the storea s total running costs. Therefore it is essential to
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This course is written from the perspective that you are a supervisor or have some supervisory responsibilities. But operations staff also have many tasks related to maintaining and ordering stock. By being aware of these you can assist your manager and handle tasks you are given. Stock purchases can account for 70% or more of the storea s total running costs. Therefore it is essential to
more...
Retail Training - Interact with customers
Most retailers are continually looking for ways to maintain a competitive edge so that their business can continue to prosper. Progressive retailers realise that quality service can provide that competitive edge. As a sales or service assistant you have a key role to play in delivering the type of service necessary to enhance the storea s image and encourage repeat business from the storea s
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Most retailers are continually looking for ways to maintain a competitive edge so that their business can continue to prosper. Progressive retailers realise that quality service can provide that competitive edge. As a sales or service assistant you have a key role to play in delivering the type of service necessary to enhance the storea s image and encourage repeat business from the storea s
more...
Retail Training - Develop innovative ideas at work
Wouldna t it be great if our work environment was always efficient and functioning effectively? Unfortunately this is not the case, but when you consider some of the advances that have been made across all businesses globally, perhaps change is not such a bad thing after all. Imagine how the business world would be functioning today without the innovations of computers, fax machines and
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Wouldna t it be great if our work environment was always efficient and functioning effectively? Unfortunately this is not the case, but when you consider some of the advances that have been made across all businesses globally, perhaps change is not such a bad thing after all. Imagine how the business world would be functioning today without the innovations of computers, fax machines and
more...
Retail Training - Create a display
We often browse through stores without paying too much attention to the effort that has been put into the presentation of store displays. It may appear that store operators have simply stacked their merchandise on shelves or hung merchandise on display racks, but most successful stores have actually spent considerable time preparing the layout and display of every item in their store.
It is not
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We often browse through stores without paying too much attention to the effort that has been put into the presentation of store displays. It may appear that store operators have simply stacked their merchandise on shelves or hung merchandise on display racks, but most successful stores have actually spent considerable time preparing the layout and display of every item in their store.
It is not
more...
Retail Training - Coordinate merchandise presentation
How many times have you found yourself entering a store or walking down an aisle because you felt a drawna towards a window or merchandise display? What is it that makes us walk into one store but past others? The way that merchandise is displayed plays a very powerful role in enticing customers to look at store products and influencing their impulse to buy. Displays can create a visually
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Retail Training - Communicate in the workplace
Retailing is a very competitive business. You can possibly think of two or three other retailers in your immediate area who offer similar products and services to your store. Customers do not have to put up with poor service. They can simply choose to take their business elsewhere.
Looking after the needs of customers must always be one of your highest priorities. Being able to communicate with
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Retailing is a very competitive business. You can possibly think of two or three other retailers in your immediate area who offer similar products and services to your store. Customers do not have to put up with poor service. They can simply choose to take their business elsewhere.
Looking after the needs of customers must always be one of your highest priorities. Being able to communicate with
more...
Retail Training - Build relationships with customers
The retail industry is very competitive. You need outstanding customer service and selling skills to ensure that your store is a success. Consumers have a wide variety of choice. If they cannot find what they are looking for in your store or dona t like the service, they will go to your competitors. In this section we will look at the skills and techniques you need to build a rapport with
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The retail industry is very competitive. You need outstanding customer service and selling skills to ensure that your store is a success. Consumers have a wide variety of choice. If they cannot find what they are looking for in your store or dona t like the service, they will go to your competitors. In this section we will look at the skills and techniques you need to build a rapport with
more...
Retail Training - Balance point of sale terminal
When operating a cash register/ terminal you are responsible for the cash and non-cash documents in the drawer, and for the accuracy of the transactions processed through the register during the daya s trading. This activity is one of the most important in your working day.
Each retailer will have different procedures for controlling cash floats for cash registers/ terminals, supplying change
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When operating a cash register/ terminal you are responsible for the cash and non-cash documents in the drawer, and for the accuracy of the transactions processed through the register during the daya s trading. This activity is one of the most important in your working day.
Each retailer will have different procedures for controlling cash floats for cash registers/ terminals, supplying change
more...
Retail Training - Advise on products and services
The further you progress in your retail career, the greater the expectation will be from customers and co-workers that you have in-depth knowledge of the storea s products and services, and that you are able to apply this knowledge to increase sales and ensure store success. Throughout this unit we will look at ways achieve this, as well as how to research products and services and make
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The further you progress in your retail career, the greater the expectation will be from customers and co-workers that you have in-depth knowledge of the storea s products and services, and that you are able to apply this knowledge to increase sales and ensure store success. Throughout this unit we will look at ways achieve this, as well as how to research products and services and make
more...
Retail Training - Apply point of sale handling procedures
The location of the cash register in the store is called the point of sale (POS). It is where customers pay for purchases. Different stores use different types of point of sale equipment depending on their needs. The system used in your store will depend on its size and the products offered. This course looks at the different systems and equipment that you might use.
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The location of the cash register in the store is called the point of sale (POS). It is where customers pay for purchases. Different stores use different types of point of sale equipment depending on their needs. The system used in your store will depend on its size and the products offered. This course looks at the different systems and equipment that you might use.
more...
Retail Training- Apply safe working practices
There are very high social, economic and human costs associated with workplace accidents. About 500 people die each year from workplace accidents. Research shows that in most cases these accidents could have been prevented. If you are aware of the potential hazards in your workplace you will be in a much better position to prevent an accident happening to you.
Nobody benefits from accidents
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There are very high social, economic and human costs associated with workplace accidents. About 500 people die each year from workplace accidents. Research shows that in most cases these accidents could have been prevented. If you are aware of the potential hazards in your workplace you will be in a much better position to prevent an accident happening to you.
Nobody benefits from accidents
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Retail Training - Apply store security systems and procedures
Retailers go to great lengths to protect their merchandise from theft, whether it is chocolate bars or designer coats. You only have to look around a department store to see just how much equipment is used for security. The cost of theft is a constant concern, causing a loss of revenue for store owners and increased prices for the consumer.
It is estimated that retail theft amounts to a loss to
more...
Retailers go to great lengths to protect their merchandise from theft, whether it is chocolate bars or designer coats. You only have to look around a department store to see just how much equipment is used for security. The cost of theft is a constant concern, causing a loss of revenue for store owners and increased prices for the consumer.
It is estimated that retail theft amounts to a loss to
more...
Negotiation Skills
You negotiate and persuade every day, just by living and working with people. Preparation, confidence and persuasion are skills that will help you to obtain as much as is reasonably possible. In this course you will learn how you can be more influential and persuasive when you negotiate, without resorting to bullying, manipulation or misuse of authority. This course provides in depth training in
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You negotiate and persuade every day, just by living and working with people. Preparation, confidence and persuasion are skills that will help you to obtain as much as is reasonably possible. In this course you will learn how you can be more influential and persuasive when you negotiate, without resorting to bullying, manipulation or misuse of authority. This course provides in depth training in
more...
Managing to Achieve Planned Outcomes
In this course we will highlight the importance of resources
in creating and implementing operational plans that have
goals consistent with organisational goals
more...
In this course we will highlight the importance of resources
in creating and implementing operational plans that have
goals consistent with organisational goals
more...
Managing Teams
An important organising structure, teams support integrated decision making and provide complex problem resolution using multi-disciplinary input. This course provides in depth training in all aspects of modern workplace teams including the key concepts underlying teams, the various roles and relationships within teams, the practical aspects of operating teams and group dynamics.
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An important organising structure, teams support integrated decision making and provide complex problem resolution using multi-disciplinary input. This course provides in depth training in all aspects of modern workplace teams including the key concepts underlying teams, the various roles and relationships within teams, the practical aspects of operating teams and group dynamics.
more...
Managing Quality Customer Service
Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that
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Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that
more...
Leadership and Motivation
To compete in today's business environment, it is vital that all employees are working to their potential. Motivating an employee is a complex process. It requires an understanding of the needs, wants and expectations of that employee - in short, the psychological contract. This course offers a comprehensive introduction to leadership and the steps one must take to become an effective leader. In
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To compete in today's business environment, it is vital that all employees are working to their potential. Motivating an employee is a complex process. It requires an understanding of the needs, wants and expectations of that employee - in short, the psychological contract. This course offers a comprehensive introduction to leadership and the steps one must take to become an effective leader. In
more...
Effective Workplace Relationships
The skills related to communication, getting along with
others, and resolving interpersonal problems in the
workplace will draw from your experience outside of the
workplace.
more...
The skills related to communication, getting along with
others, and resolving interpersonal problems in the
workplace will draw from your experience outside of the
workplace.
more...
Effective Project Management
Project Management is the application of knowledge,
skills, tools and techniques to a broad range of activities
to meet the requirements of the particular project.
more...
Project Management is the application of knowledge,
skills, tools and techniques to a broad range of activities
to meet the requirements of the particular project.
more...
Continuous Improvement to Systems and Processes
Although it may sound like an exhausting and neverending
struggle, continuous improvement is actually
about instituting processes and work practices that will
direct the evolution of your organisation.
more...
Although it may sound like an exhausting and neverending
struggle, continuous improvement is actually
about instituting processes and work practices that will
direct the evolution of your organisation.
more...
Change Management
Properly managing these changes is vital for achieving a successful transformation from how things are to how things should be. Change management plays an important role in any organisation since the task of managing change is not an easy one. When we say managing change we mean to say that making changes in a planned and systemic fashion. With reference to the IT projects we can say the change in
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Properly managing these changes is vital for achieving a successful transformation from how things are to how things should be. Change management plays an important role in any organisation since the task of managing change is not an easy one. When we say managing change we mean to say that making changes in a planned and systemic fashion. With reference to the IT projects we can say the change in
more...
Your Personality at Work
This title offers a series of ready to deliver courses that
will teach you that it is easier to inspire people to share
your vision and goals when you understand both their
and your own personality type and interests
more...
This title offers a series of ready to deliver courses that
will teach you that it is easier to inspire people to share
your vision and goals when you understand both their
and your own personality type and interests
more...
Time and Stress Management
This title offers a series of three ready to deliver courses
that will help you to identify, understand and handle
stress, as well as reduce pressure by better managing
your time.
more...
This title offers a series of three ready to deliver courses
that will help you to identify, understand and handle
stress, as well as reduce pressure by better managing
your time.
more...
Internet as a Business Tool
The Internet can save you time and money, and it can
make you time and money. Whether you own a
business or work for one, being able to use the Internet
effectively is critical. This title offers two ready to deliver
courses covering the basics of how you can use the
Internet for selling, researching and communicating in
business.
more...
The Internet can save you time and money, and it can
make you time and money. Whether you own a
business or work for one, being able to use the Internet
effectively is critical. This title offers two ready to deliver
courses covering the basics of how you can use the
Internet for selling, researching and communicating in
business.
more...
From Serebra Learning Corporation
Inbound Call Center Management Leadership
...id you know that your personality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware
more...
...id you know that your personality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware
more...
Project Management Fundamentals
...s to adjust their mind-set when developing management and leadership skills from within. This course will enable someone who is not a professional project manager to learn the fundamentals of project management so he will be able to manage projects related to his area of responsibility within the organization. This course is targeted toward a diverse range of managers and staff members who wish
more...
...s to adjust their mind-set when developing management and leadership skills from within. This course will enable someone who is not a professional project manager to learn the fundamentals of project management so he will be able to manage projects related to his area of responsibility within the organization. This course is targeted toward a diverse range of managers and staff members who wish
more...
Project Management for Non-Project Managers Simulation
...ion. Success is dependent upon a number of management and leadership skills that potential project managers must quickly come to master if they hope to fulfill upper management's expectations. The simulation Project Management for Non-project Managers is designed to provide participants with the opportunity to practice project management skills in a secure, virtual environment before facing the
more...
...ion. Success is dependent upon a number of management and leadership skills that potential project managers must quickly come to master if they hope to fulfill upper management's expectations. The simulation Project Management for Non-project Managers is designed to provide participants with the opportunity to practice project management skills in a secure, virtual environment before facing the
more...
Leadership Without Authority
Lily Tomlin said, "I always wondered why somebody doesn't do something about that. Then I realized I was somebody." Tomlin could have been speaking on behalf of many employees in the corporate world who, despite having little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate
more...
Lily Tomlin said, "I always wondered why somebody doesn't do something about that. Then I realized I was somebody." Tomlin could have been speaking on behalf of many employees in the corporate world who, despite having little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate
more...
Leadership Development for Technical Professionals
...echnical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as facilitation and conflict resolution in order to deal with work teams effectively and the problems that can arise in the work setting. This course will develop your abilities to plan and facilitate productive meetings, resolve conflicts, and
more...
...echnical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as facilitation and conflict resolution in order to deal with work teams effectively and the problems that can arise in the work setting. This course will develop your abilities to plan and facilitate productive meetings, resolve conflicts, and
more...
From Technical Professional to Leadership Simulation
For candidates considering the move from positions as technical professionals to management, certain professional traits and skills are necessary. Effective communication skills, efficient strategies, and facilitative competencies must all be mastered and continuously honed. The From Technical Professional to Leadership Simulation will provide participants with the opportunity to develop these
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For candidates considering the move from positions as technical professionals to management, certain professional traits and skills are necessary. Effective communication skills, efficient strategies, and facilitative competencies must all be mastered and continuously honed. The From Technical Professional to Leadership Simulation will provide participants with the opportunity to develop these
more...
Leadership and the Knowledge Worker
What are your company's most valuable assets? For many of today's companies, it's the knowledge and experience of their workers. Does your company know how to best use this intellectual capital? Is your company a nurturing environment for knowledge workers? In this course, you'll learn about intellectual capital, how to lead your company from the front line to retain and increase its intellectual
more...
What are your company's most valuable assets? For many of today's companies, it's the knowledge and experience of their workers. Does your company know how to best use this intellectual capital? Is your company a nurturing environment for knowledge workers? In this course, you'll learn about intellectual capital, how to lead your company from the front line to retain and increase its intellectual
more...
Leading Change from the Front Line
Have you ever wanted something at work to change, but no one ever addressed the issue, so you just put up with it? Maybe you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is
more...
Have you ever wanted something at work to change, but no one ever addressed the issue, so you just put up with it? Maybe you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is
more...
Dynamics of Leadership
Can anyone, regardless of company status, be a leader? Yes Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how
more...
Can anyone, regardless of company status, be a leader? Yes Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how
more...
Leading from the Front Line Simulation
In this simulation, you will be tasked with serving as a networker, dealing with the issues that arise when informal leaders take the initiative and lead from the front line. As the Manager for the Customer Service Team for Cross & Witherson, Unlimited, you have been made aware of a growing problem with product returns. Using your management and persuasive skills, you must convince both your
more...
In this simulation, you will be tasked with serving as a networker, dealing with the issues that arise when informal leaders take the initiative and lead from the front line. As the Manager for the Customer Service Team for Cross & Witherson, Unlimited, you have been made aware of a growing problem with product returns. Using your management and persuasive skills, you must convince both your
more...
Advancing Your Administrative Career
... image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain essential problem solving skills and learn strategic guidelines for managing your career. Putting in your eight hours is one thing, but advancing your administrative career is another. You can make the most of your administrative career by searching for new challenges and
more...
... image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain essential problem solving skills and learn strategic guidelines for managing your career. Putting in your eight hours is one thing, but advancing your administrative career is another. You can make the most of your administrative career by searching for new challenges and
more...
Managing People : Resolving Team Conflicts
...ople are their most precious asset. Today's manager needs leadership skills to shape people into effective working units ...called teams ...and lead them to success. Conflict between team members is inevitable as a team forms and grows. This course helps you act to resolve conflict before it's too late and to channel the energy into finding effective solutions. It will help you keep the peace
more...
...ople are their most precious asset. Today's manager needs leadership skills to shape people into effective working units ...called teams ...and lead them to success. Conflict between team members is inevitable as a team forms and grows. This course helps you act to resolve conflict before it's too late and to channel the energy into finding effective solutions. It will help you keep the peace
more...
Managing People : Developing your team
...ople are their most precious asset. Today's manager needs leadership skills to shape people into effective working units ... called teams ... and lead them to success. In this course you can examine why its better to lead a team rather than a group of people and what the benefits are for you, the team members and the organisation as a whole. You can explore the basics of how to go about
more...
...ople are their most precious asset. Today's manager needs leadership skills to shape people into effective working units ... called teams ... and lead them to success. In this course you can examine why its better to lead a team rather than a group of people and what the benefits are for you, the team members and the organisation as a whole. You can explore the basics of how to go about
more...
Managing Yourself : Are you a Leader?
The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff have become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills.
more...
The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff have become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills.
more...
Managing Yourself : Strengthening your Position as Leader
The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff has become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills.
more...
The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff has become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills.
more...
Managing Yourself : Dealing with Stress
Today's manager needs leadership skills. Today's manager must be able to shape people into effective working units ...called teams ...and lead them to success. However leading a team of people and juggling priorities and deadlines can cause you stress. As a leader you need to recognise whether you or your team are suffering from stress, identify what's causing that stress and take action to reduce
more...
Today's manager needs leadership skills. Today's manager must be able to shape people into effective working units ...called teams ...and lead them to success. However leading a team of people and juggling priorities and deadlines can cause you stress. As a leader you need to recognise whether you or your team are suffering from stress, identify what's causing that stress and take action to reduce
more...
Women in Leadership: Becoming A Leader
In Women In Leadership: Becoming A Leader you will learn how to use the basic leadership skills such as information management. In addition you will learn the steps you should follow for persuading others to follow your lead as well as the process for converting challengers to your leadership to supporters.
more...
In Women In Leadership: Becoming A Leader you will learn how to use the basic leadership skills such as information management. In addition you will learn the steps you should follow for persuading others to follow your lead as well as the process for converting challengers to your leadership to supporters.
more...
Leadership Development: Leading the Way
Leadership Development: Leading the Way helps you develop an understanding of the characteristics a leader should possess. You will use your leadership skills to unite followers and successfully complete an expansion project for your organization.
more...
Leadership Development: Leading the Way helps you develop an understanding of the characteristics a leader should possess. You will use your leadership skills to unite followers and successfully complete an expansion project for your organization.
more...
From Corexcel
Essential Skills of Leadership
Essential Skills of Leadership is a training program that teaches managers how to improve employeesa ™ morale, focus on behavior, and encourage others to commit to the common goals of the organization. This program provides your leaders with new skills, enables them to practice these skills in the classroom, and then apply these skills on the job.
You can teach the Essential Skills of
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Essential Skills of Leadership is a training program that teaches managers how to improve employeesa ™ morale, focus on behavior, and encourage others to commit to the common goals of the organization. This program provides your leaders with new skills, enables them to practice these skills in the classroom, and then apply these skills on the job.
You can teach the Essential Skills of
more...
From Quantum Results Corporation
Executive Leadership Development
...m. Based on more than 27 years of a proven methodology of leadership skills and routines supported by research and knowledge from case studies applied to your organization. The leader will develop how to put in practice his or her own personal objectives and how to draw the plan with specific implementation steps in order to achieve their goal. Also will be included successful key factors,
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...m. Based on more than 27 years of a proven methodology of leadership skills and routines supported by research and knowledge from case studies applied to your organization. The leader will develop how to put in practice his or her own personal objectives and how to draw the plan with specific implementation steps in order to achieve their goal. Also will be included successful key factors,
more...
From Skillspride Online Training
Leadership Skills
To consider the principles of leadership and practice the personal skills involved in effective team leadership.
more...
To consider the principles of leadership and practice the personal skills involved in effective team leadership.
more...
online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
