Instructor Led Learn Training Classes in Canada

Mastering Microsoft Excel With our Mastering Microsoft Excel training course, students will learn how to build interactive spreadsheets that can be integrated with almost any business intelligence system. Our techniques for creating automated reports will enable any business analyst to create powerful customer report cards that can be shared throughout the organization, for a comprehensive understanding of the customer's  more...

Enhancing My Effectiveness Using MINDEX Thinking Styles ...orld for over two decades. In this session participants learn what their thinking styles are and how to develop the skills to both identify and connect when they are with someone with another predominant style. Here are just a few ways people have benefited from taking a Mindex course: - Increased self-understanding - Increased understanding of others - Clearer thinking, problem solving, &  more...

Powerful Presentations This workshop provides participants with the key skills to design and deliver their presentations with greater impact. Increasing your impact and audience engagement throughout your presentation helps you attain the result you want: whether it is to impact them to take action, influence attitudes, or impart information. Learn how your audience can be influenced and ways to adapt your  more...

Microsoft Access 2003 - Level 1 2 Days ...learn the basic operations of the Access 2003 database program to perform their day-to-day responsibilities, and to understand the advantages that using a relational database program can bring to their business processes. The Level 1 course is for the individual whose job responsibilities include working with tables to create and maintain records, locate records, and produce reports based on  more...

Excel 2007 Formulas 1 Day This course is designed for Excel users who would like to learn more about creating formulas, as well as brushing up on math skills. This course is classroom style instruction: Instructor-led, hands-on training.  more...

MS Word Level 1 Training seminar In this course, students will create, edit and enhance standard business documents. You will learn to format text and paragraphs, add tables and graphic elements and control a documenta s page setup and its overall appearance.  more...

Conflict Resolution Negotiating Win-Wins ...nt issues and reach positive solutions. Participants will learn proven techniques and strategies that reinforce teamwork, improve communication, and reduce stress and they will discover skills for relating more effectively with people of all styles. Anyone who works in a management position, a team environment, in a customer service role, or support staff that must interact with others to  more...

Microsoft Visio Advanced Upon completion of the course, participants will be able to open and manipulate toolbars and stencils, change backgrounds, enhance and integrate custom shapes in a drawing. They will also learn how to create and edit Masters, create custom templates, use styles, organize shapes and control shapes. They will be able to link Visio to Word, link shapes to information in an external database and  more...

Excel 2003 Formulas (1 Day) This course is designed for Excel users who would like to learn more about creating formulas, as well as brushing up on math skills. This course is classroom style instruction: Instructor-led, hands-on training.  more...

Microsoft Word Training - Intermediate Upon completion you will be comfortable using the Mail Merge function with different data sources; able to apply various Styles, Templates and Forms that ensure document consistency; learn how to generate a Table of Contents and Indexes.  more...

Marketing and Sales ...ill show you how to get maximum exposure at minimum cost. Learn effective, low-cost, and non-cost strategies to improve sales, develop your companya s image, and build your bottom line. LEARNING OBJECTIVES * Recognize what we mean by the term a marketing.a * Discover how to use low-cost publicity to get your name known. * Know how to develop a marketing plan and a  more...

Websense Web Security 2 Days ...learn how to install, configure, administer and support Websense Web Security Suite software. Through instruction, iLabs (instructor led demos and lab exercises) and hands-on lab practice exercises, you will gain familiarity with the requirements and recommendations of Websense product deployment, installation and configuration, Websense product and component functionality (remote filtering,  more...

Creating Dynamic Presentations with PowerPoint ... objects, charting data, and presentation preparation. Learn the tips and tricks that make this easy-to-use package the best in the market: * Learn how to be more efficient when creating presentations. * Find methods to make your presentations more exciting with new ideas to really grab interest. * Add images and drawing objects to excite and use all the senses of your  more...

No Pressure Prospecting ~ Sales prospecting seminar in Toronto Prospecting Workshop in Toronto. Prospects lie to "salespeople", but that doesn't mean they are bad people. In fact, most people feel it's okay to lie to get rid of a "salesperson". Do you sound too much like a "salesperson" or a "telemarketer" when you call a prospect? Consider whether you always tell the truth to a salesperson. Our first impulse is to be wary of a salesperson, so why would we  more...

Personality Patterns and Profiles Module 1 ...sults from their efforts. * Participants who wish to learn ideas and methods for being more effective at reading prospects and customers. * Anyone who understands the necessity to adjust their style, pace and delivery to better address the needs of the prospect. * Those interested in learning how to pick up on the key indicators that will tip them off to the type of individual  more...

Microsoft Word 2007 Introduction Upon completion of the course, you will be comfortable creating, saving, opening and printing documents. You will learn to use basic editing tools such as alignment, text formatting and special effects. You will become familiar with page setup, tabs, indents, line spacing and error-checking as well as how to create, modify and edit Tables.  more...

Critical Elements of Customer Service This workshop is for any employee who deals with external customers or who serves those who do. The a Service Edgea is what keeps customers coming back to do business with you. Many customer decisions are based on how well they were treated by your front-line personnel. Does the customer feel valued? Are your staff members able to respond to customer requests and needs quickly? Is your staff  more...

Word 2003 Intermediate Level 1 (1 Day) This course focuses on formatting documents in Word. Once you've learned the basics you're ready to understand how formatting works in Word. An absolutely essential component in Word is called 'Section Breaks'. During this class you will learn about Section Breaks and all formatting that uses Section Breaks. This course is classroom style instruction: Instructor-led, hands-on training.  more...

Access 2003 - Level 1 (1 day) ...learn the basic operations of the Access 2003 database program to perform their day-to-day responsibilities, and to understand the advantages that using a relational database program can bring to their business processes. The Level 1 course is for the individual whose job responsibilities include working with tables to create and maintain records, locate records, and produce reports based on  more...

Microsoft Excel Introduction (French Instructions, Eng Soft.) Participants who take this course will learn how to create and edit basic Microsoft Office Excel 2007 worksheets and workbooks. The basic outline of this course includes: Creating a Basic Worksheet; Performing Calculations; Modifying a Worksheet; Printing Workbook Contents; Managing Large Workbooks; and more  more...

Prospecting Lead - The Key to Success Prospecting is the key to your sales success. Your success today is a result of the prospecting you did six months ago. In this one-day workshop, you will become skilled at networking and learn the 80/ 20 rule. After the workshop, you will know who to target and how to target them, and remember to do some prospecting every day through warming up cold calls, following up on leads, or networking.  more...

Building Relationships With Success This workshop focuses on selling using a strategic relationship-building approach. No one questions that making friends is a good thing. In this workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no  more...

The Time Keeper Time is money, the adage goes, and lots of it gets lost in disorganization and disruption. This workshop helps you organize and prioritize for greater workplace efficiency. You ll learn to get a grip on your office space, organize your work flow, learn how use your planner effectively, say no without guilt, and delegate some of your work to other people. This workshop is full of ideas for  more...

Stress Management Participants will learn about the harmful long-term effects of stress on our mental and physical health and will explore methods and strategies for managing individual stresses more effectively. Strategies may include changes in lifestyle, stress management techniques such as relaxation and exercise, and the use of music or humour as coping strategies.  more...

Sage Accpac for Windows Inventory Control ...learn how to use this module to keep track of stock levels, inventory receipts, shipments, returns and adjustments. Topics Include: * Entering and tracking inventory items for any number of locations * Configuring units of measure * Costing items * Setting prices * Printing and customizing reports * Sales history inquiries * Creating  more...

Photoshop Training Seminar ...Learn the basics of working with digital images, how to select, size, and manipulate parts of the image, and use the layers to combine different images together. This course will also cover steps and tools for adding text; colour; layer effects; adjusting and colour correcting of images; as well as saving images for other applications and the Web. A certificate of completion will be provided  more...

Business Analysis Essentials ...sic skills for performing effective analysis. You will learn valuable approaches to determine the business problem, root cause identification, solution definition strategy, business case preparation, requirements gathering and documentation, quality management and developing implementation timelines. This course is consistent with the body of knowledge developed by the International  more...

Excel 2003 - Functions 1 Day This course is designed for Excel users who would like to learn more using the various functions available in Excel. This course is classroom style instruction: Instructor-led, hands-on training.  more...

Excel 2007 Intermediate Level 1 (1 Day) After learning the basics in the Introduction course, this course is an absolute must to get the most out of Excel. You will learn important features that will save you time and make you much more efficient with the program. This course is classroom style instruction: Instructor-led, hands-on training.  more...

Microsoft Office Visio Professional 2007 - Level 1 Diagrams and charts play a pivotal role in knowledge dissemination, making complex data easy to understand. Microsoft Office Visio Professional 2007 has a host of features that are instrumental in creating pictorial representations of information. In this course, you will learn the essentials of Visio.  more...

Excel 2003 Intermediate Level 1 (1 Day) After learning the basics in the Introduction course, this course is an absolute must to get the most out of Excel. You will learn important features that will save you time and make you much more efficient with Microsoft Excel program. This course is classroom style instruction: Instructor-led, hands-on training.  more...

AutoCad Advanced Training 5 Days ...learn the fundamentals of mechanical drafting using AutoCAD. It is recommended though, that you have completed AutoCAD 2005 Fundamentals Course; however, it is not a necessary prerequisite. This course will run for five full days; we offer small class sizes, full manuals, one workstation per student, customized courses, and up-to-date technology. Participants receive a certificate  more...

Microsoft Access Introduction (2 Days) Microsoft Access is a relational database management system from Microsoft which combines the relational Microsoft Jet Database Engine with a graphical user interface and software development tools. It is a member of the Microsoft Office system. In this 2-day introductory course for Microsoft Access, users will learn: The Basics Table Data Table Design Data Entry Relationships Creating  more...

Simply Accounting - Level 1 ...or small enterprises. In this beginner's course, you will learn how to set up the system and define company options. Level 1 Topics Include: * Overview of Simply Accounting * Company setup * Navigating through the program and accessing help * General ledger chart of accounts and journal transactions * Accounts receivable customers *  more...

Sage Accpac for Windows Crystal Reports - Level 1 ...urse, you will be familiarized with the Info desktop, and learn how to design custom reports and queries. Level 1 Topics Include: * Configuring the program for a stand alone or a network * Navigating around the Info desktop * Using toolbars, folder trees, and shortcuts * Working with folders and setting properties * Using the scheduling features  more...

Sage Accpac for Windows Accounts Payable Accounts Payable features allow you to streamline the cash flow process and help you save money. In this course you will learn how to automatically process payments and keep vital vendor information. Topics Include: * Entering invoices and cash invoices * Entering vendor records and information * Cash disbursements * Full cheque reconciliation * Printing and customizing  more...

Microsoft Word Introduction Upon completion of the course, you will be comfortable creating, saving, opening and printing documents. You will learn to use basic editing tools such as alignment, text formatting and special effects. You will become familiar with page setup, tabs, indents, line spacing and error-checking as well as how to create, modify and edit Tables.  more...

System Manager - Report Writer ...r your Sage Accpac for Windows system. In this course you learn how to define Common Services, and setup up Administrative Services Topics Include: * Creating and activating new company databases * Navigating around the Sage Accpac for Windows program * Using the SmartFinder * Activating other installed modules * Activating the Common Services  more...

CATIA V5 Fundamentials Training (5 Days) ... to the CATIA V5 fundamental concepts and interface, will learn the concept of sketch-based features, dress-up features, the management of parts through an assembly and how to generate standard views from a part or assembly. The part creation in this course is mainly focused on the creation of parts based on 2D profiles (sketches), and on the assembly of existing components We offer small  more...

Contact Center Manager Certification Training ...Learn and practice new concepts and techniques for dealing with people, tools, and operations more effectively in a management and leadership capacity. * Broaden your understanding of the unique challenges of managing a contact centre most effectively in a customer service environment and learn new ways to bring about change despite resistance. * Acquire access to unique tools and  more...

Effective Email Writing Training ...tion a then this e-mail-writing workshop is for you. Learn how to structure and write concise, effective e-mail messages that clearly make your point and satisfy your reader or motivate your reader to acta provide feedback or take other appropriate actions. Learn how to ensure you cover or clarify all relevant points when you reply to an e-mail message so your readers are satisfied that  more...

Microsoft Office Word 2003 Level 3 You know how to use Microsoft Office Word 2003 to create and format typical business documents. But you need to work on more complex documents. In this course, you will learn how to use Word to create, manage, revise, and distribute long documents, forms, and Web pages.  more...

MS Access 2003 VBA Macros ...corporated, used, and modified in Microsoft Access * Learn how to design and layout a user form and controls to create a customized dialog box to simplify data entry * Learn to customize macros with VBA source code to automate data entry tasks and enable source code protection * And much much more! For more information please call 1-877-313-8881 or copy this link into your  more...

Master Class Certification Toronto The BartenderOne MasterClass is the MUST HAVE program according to industry standards! If you're serious about getting a job in the bartending industry, this is the most complete bartender training program available. You will learn how to apply speed and accuracy techniques to Shooters, Martinis, Cocktails, Beer and Wine. Not to mention you will be serving with style and confidence with your flair  more...

Gathering Documenting User Requirements 2 Days The course covers what the Business Analyst needs to accomplish in each requirements gathering session (goals, agenda, who to invite, artifacts, etc.) as the project progresses - starting from business use-case sessions that focus on the business context through to system use cases that focus on user-IT interactions. Trainees also learn advanced techniques (extension, generalized and inclusion  more...

The Business Analysts Crash Course 2 Days ...learn how to cut costs and delays by improving communication between business stakeholders and developers through comprehensive requirements analysis and documentation and by guaranteeing results through structured testing and quality assurance. ...An intensive course covering all aspects of the Business Analyst role from requirements gathering to testing. All major techniques both  more...

Resilient Thinking for Leaders Managers in stressful environments have to do more than cope with stress. They must be clear headed thinkers in their leadership role. This sturdiness is needed to provide a solid foundationfor leadership and decision making at critical times. Participants who complete this program will feel empowered with a new outlook about the way they take in and process information. They will be smarter  more...

Quickbooks 2008 Training - Advanced Level ...learn more about the topics that matter to your growing business. Work faster, smarter and more efficiently in QuickBooks - with innovative tips, tricks and techniques for maximizing your productivity. Complete advanced reporting and integrate reports with Excel Reduce repeat entries by using memorized transactions Manage all phases of inventory - from unit assembly to adjustments Find  more...

Microsoft Word Advanced Training Upon completion of the course you will be able to insert comments, bookmarks, footnotes and endnotes. You will learn how to cross reference documents, track changes, use tables to calculate data, record and run macros to automate your work and enhance your documents by using graphics, charts, clipart, themes and watermark features as well to control a big document using master and subdocuments and  more...

Budget and Cost Planning For managers in todays business world, its essential to have a working knowledge of finance. We all play a role in our organizations finances, whether we realize it or not. For those who dont have training or a background in finance, you may be at a disadvantage as you sit around the management table. Understanding the cycle of finance will help you figure out where you fit into your companys  more...

Adobe Photoshop Introduction ...learn to use several tools for selecting parts of images, and will move, duplicate, and resize images. You will learn to use layers, and to apply layer effects and filters to create special effects, including lighting and texture effects. Additionally, you will use painting tools and blending modes to create shading effects, and will perform adjustments to contrast and color balance. You will  more...

Microsoft Word Introduction (French Instruction, French Software) Upon completion of the course, you will be comfortable creating, saving, opening and printing documents. You will learn to use basic editing tools such as alignment, text formatting and special effects. You will become familiar with page setup, tabs, indents, line spacing and error-checking as well as how to create, modify and edit Tables.  more...

Microsoft Access 2003 - Level 1 (2 Days) ...learn the basic operations of the Access 2003 database program to perform their day-to-day responsibilities, and to understand the advantages that using a relational database program can bring to their business processes. The Level 1 course is for the individual whose job responsibilities include working with tables to create and maintain records, locate records, and produce reports based on  more...

ACCPAC for Windows 5.2 Master this widely-used version taught by accountants! Learn to apply General Ledger Levels I and II, Accounts Receivable, Accounts Payable and Payroll to real-world cases.  more...

Word and Excel 2003 XP Essentials ...learn the basics of entering text, the File, Save As command, opening and editing a document, scrolling in a document, searching in a document, AutoCorrect, selecting text, moving and copying text, basic character and paragraph formatting. Particular attention is paid to three essential skills - using tabs, tables and mail merging. In Microsoft Excel, start with the basics, including elements  more...

MS Outlook 2003 - Level 2 training seminar This course provides you with the necessary skills to customize your Outlook environment, your calendar and your mail messages so that they meet your specific needs. You will also learn how to track, share, assign and quickly locate various Outlook items.  more...

How to Boost Communication for Productivity and Project Management ...ediately at work and in your personal life. You will also learn about a way to increase trust and productivity in the workplace. If you want your teams to work more effectively, tapping into all members' talents to improve team productivity, reduce misunderstandings while fostering cooperation and acceptance, and what you have is projects that are running late and over budget, blamed on poor  more...

Managing Yourself During Change Uncertainty Transition 2 Days For most people in an organization the prospect of change brings feelings of fear and apprehension. They need to learn ways to handle their emotional reactions to the unknown future. Participants who complete this program will feel empowered to handle the change, uncertainty and transition in their life and workplace. They will have the tools to move towards control when their environment is  more...

Visio 2003 Professional Level 1 ...learn fundamental skills while creating several types of diagrams using Microsoft Office Visio Professional. You will create a directional map, a block diagram, a basic and a cross-functional flowchart, an organization chart, and an office layout. You will learn shortcuts to enhance your productivity and use unique tools designed for each type of drawing. When you've completed the course,  more...

Access 2007 - Level 1 (1 Day) ...learn the basic operations of the Microsoft Access database application to perform their day-to-day responsibilities, and to understand the advantages that using a relational database application can bring to their business processes. The Level 1 course is for the individual whose job responsibilities include designing and creating new databases, tables, and relationships; creating and  more...

CATIA V5 Expert Mechanical Designer V5E (5 days) Learn how to: * Create a complex model in CATIA V5 * Create and manage a structured model * Design parts in the context of an assembly * Re-use existing data to complete assemblies * Manage relationships between assembled parts * Analyze and annotate your design  more...

Inventor Advanced (5 Days) ...r new Autodesk Inventor customers, 2D drafters wanting to learn 3D design modeling techniques. It requires that you have the Inventor Essentials prerequisite class. This course is designed to provide attendees with a thorough coverage of 3D Mechanical Computer-aided Design (MCAD) techniques using Autodesk Inventor 7. Attendees explore complex sketching and constraining techniques, complex part  more...

Inventor Essentials (5 Days) Description: This course is designed to enable attendees to understand the basics of Mechanical Computer-aided Design (MCAD) using Autodesk Inventor. Attendees will learn how to navigate the gesture-based user interface, and receive overviews of the basic sketching, part modeling, and assembly modeling techniques. The course also includes a general review of the tools for creating mechanical  more...

HTML Introduction Students will learn how to use good HTML coding practices to create Web pages that work, and will continue to work in the ever-changing world of Web development. The students will also have the benefit of being introduced to the power and control of Cascading Style Sheets, which is a complementary technology to HTML that is changing the face of Web authoring.  more...

Powerful Communication Strategies Would having the ability to build instant rapport with associates and clients be of value to you? Do you a manager, supervisor or team leader want to increase your leadership capability? Do you want to learn how to communicate more effectively with customers and employees? Are you looking to ease frustration and reduce conflict in the workplace? Do you want to be better understood up, down, and  more...

Accelerated Master Class Certification Toronto The BartenderOne MasterClass is the MUST HAVE program according to industry standards If you're serious about getting a job in the bartending industry, this is the most complete bartender training program available. You will learn how to apply speed and accuracy techniques to Shooters, Martinis, Cocktails, Beer and Wine. Not to mention you will be serving with style and confidence with your flair  more...

Introduction to Computers (1 Day) This course is designed for people who have no computer experience. Topics include: the keyboard, computer components (hard drive, memory, monitors, cpu, etc.) an operating system (Windows), overview of the Internet (how to perform searches and navigate web sites), creating a hotmail account and sending email messages, and finally a brief discussion and look at application programs, such as  more...

The Leading Edge: Leadership through Effective Communication ...Learn the key competencies of leadership including: Personal Awareness, Coaching and Feedback, Courage, Self Control and Acceptance, Conflict Resolution and Active Listening and Responding. * Demonstrate accountability and courage when executing decisions and communicating with staff. * Improve staff performance by identifying and overcoming the causes that block achievements. *  more...

Microsoft Word- private, one on one training - INTERMEDIATE level Here are the 5 main benefits of attending this seminar: * You will learn only what you need to learn - not what someone else needs to learn * You will get private one on one instruction. * All of the focus will be on you and your needs. * You won't have to leave the office. * More training, taught more effectively, in a shorter period of time.  more...

Quality Assurance & Control This course is designed to bring new software testers up to speed quickly. The course ranges from basics to structured software testing methodologies. Emphasis is on finding and reporting bugs. Participants learn key testing concepts, such as regression, black box/white box, and user acceptance, alpha, beta & RTM testing.  more...

MS Office Word Excel Access 2003 XP Learn to use Word, Excel and Access. This comprehensive, 100% instructor-led training will teach beginners from the basic level up to advanced level of Word, Excel and Access. You will acquire computer skills in 3 weeks and apply these skills in your job search right away.  more...

Quickbooks Accounting Training ...learn to create a new QuickBooks company, add/edit information to company lists, open/use registers for balance sheet accounts, reconcile chequing account, track credit card information, invoice customers, create sales orders, generate customer statements, work with asset and liability accounts, track fixed assets, do accounts payable, create/customize report and graphs, set up inventory, track  more...

Simply Accounting 2007 Training ...learn General Ledger, Inventory, Accounts Payable and Receivable for a small and medium sized business. Participants will also increase their knowledge of using the accounts, inventory, payroll and customer and vendor modules, including how to perform monthly and year-end processing. This course will be held on Mondays and Wednesdays from 6:30 pm to 9:30 pm for 4 weeks, starting at June 17.  more...

Master Class Certification Mississauga The BartenderOne MasterClass is the MUST HAVE program according to industry standards If you're serious about getting a job in the bartending industry, this is the most complete bartender training program available. You will learn how to apply speed and accuracy techniques to Shooters, Martinis, Cocktails, Beer and Wine. Not to mention you will be serving with style and confidence with your flair  more...

Photoshop Introduction-2 Days ...learn to use several tools for selecting parts of images, and will move, duplicate, and resize images. You will learn to use layers, and to apply layer effects and filters to create special effects, including lighting and texture effects. Additionally, you will use painting tools and blending modes to create shading effects, and will perform adjustments to contrast and color balance. You will  more...

Delivering Powerful Presentations - The Professional Advantage ...r assignment? If so, then this course may be for you. The learning objectives for this course will include: * Learn how to identify different audience behavioural types. * Learn how to position your company and or your product sales message. * Learn how to set your presentation agenda and solicit audience feedback. * Learn how to use the available space and work the room. *  more...

Project Introduction-2 Days The main objective of this course is to introduce students to the basic commands, functions, and capabilities of Microsoft Project. It is designed for computer users who are already familiar with project management, and want to learn how to use project management software. This course is classroom style instruction: Instructor-led, hands-on training.  more...

Access 2003 - Level 3 (1 Day) ...learn intermediate and advanced operations of the Microsoft Office Access 2003 database program. The Level 3 course is for the individual whose job responsibilities include working with heavily related tables; creating advanced queries, forms, and reports; writing macros to automate common tasks; and performing general database maintenance. It is also designed as one in a series of courses  more...

Microsoft Word Introduction (French Instruction, English Soft) Upon completion of the course, you will be comfortable creating, saving, opening and printing documents. You will learn to use basic editing tools such as alignment, text formatting and special effects. You will become familiar with page setup, tabs, indents, line spacing and error-checking as well as how to create, modify and edit Tables.  more...

Microsoft PowerPoint 2003 - Level 2 Microsoft PowerPoint 2003 Level 2. This course requires that you have prerequisite knowledge (PowerPoint Level 1) before you proceed with taking this course. In this course, participants will learn about: Creating basic charts; Using tables; Customizing Presentations; Editing Presentation Masters; Editing Notes and Handout Masters; Adding Special Effects; Setting Up The Slide Show; Expanding A  more...

Adobe InDesign Introduction ...learn to use the power of Adobe In-Design to work more efficiently and add functionality to their work with many types of documents intended for both electronic distribution and high-quality printing. We will also focus on the basics including: managing the InDesign environment; designing documents; managing text; utilizing colours, swatches, and gradients; utilizing tables; creating Acrobat  more...

Quickbooks Accounting Training Seminar This powerful enterprise total solution software will help you gain control of business finances and your entire operation. QuickBooks provides sophisticated tools to track and better manage your business. Its flexible report functionality makes it appropriate for owners, controllers or support staff to use. Learn how to create a QuickBooks company, enter sales, generate invoices and estimates,  more...

Problem Solving and Decision Making Skills ...learn a rational process for problem solving, learn, and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions: * Solving Problems * Brainstorming * Metaplan * Your Mind is Better than You Think! * The Fishbone Diagram * Force-Field Analysis * The Six Thinking Hats * Decision Making *  more...

Blackberry End-User Training (1 Day) ...learn how to maximize your efficiency as a BlackBerry end-user. Topics include: time-saving short-cuts for phone, email messages, calendar, and general tips, customizing settings, backing up data, synchronizing with Microsoft Outlook, saving keystrokes with AutoText, using BlackBerry Messenger to PIN other users, using the MemoPad, working with Maps, setting and using Profiles, and using the  more...

Word 2007 Intermediate Level 1 (1 Day) This course focuses on formatting documents in Word. Once you've learned the basics you're ready to understand how formatting works in Word. An absolutely essential component in Word is called 'Section Breaks'. During this class you will learn about Section Breaks and all formatting that uses Section Breaks. This course is classroom style instruction: Instructor-led, hands-on training.  more...

Access 2003 Intermediate Level 1 (3 Days) This course builds on the two-day Introduction course. The objective is to learn enough about Access to start developing databases. The Introduction course begins this process by seeing how to create tables and queries. This course illustrates how to create a relational database and how to design forms and reports. This course is classroom style instruction: Instructor-led, hands-on training.  more...

Dreamweaver Advanced Participants in this course will learn how to get started with Dreamweaver. Concepts delivered included working with documents, creating and enhancing web pages, designing a site, connecting pages, working with images, creating tables and uploading a site.  more...

MS PowerPoint 2003 Level 1 Training Seminar Students will learn how to use this software to create powerful on-screen presentations. All the basics of creating and editing slides and incorporating objects such as WordArt, pictures, graphs and sound will be covered.  more...

SharePoint 2007 Power User This course is intended for Web Developers, Webmasters, Power-users alike. Participants who take this course will be to implement SharePoint customization; Create custom master page templates; etc. In this two-day course, students who are studying to become Sharepoint Site Owners or already existing Site Owners alike will learn how to create sites and websites, secure Sharepoint websites, manage  more...

Macromedia Dreamweaver Introduction (2 days) The power of an effective website contributes to your customer base and business growth. Understanding the basic properties of planning, launching and enhancing a website is a functional requirement in the world of work today. Learn about website design in a WYSIWYG environment without the need of sophisticated programming. Understanding basic page creation, adding content, incorporating links and  more...

Blackberry End-User Training (1 Day) ...learn how to maximize your efficiency as a BlackBerry end-user. Topics include: time-saving short-cuts for phone, email messages, calendar, and general tips, customizing settings, backing up data, synchronizing with Microsoft Outlook, saving keystrokes with AutoText, using BlackBerry Messenger to PIN other users, using the MemoPad, working with Maps, setting and using Profiles, and using the  more...

Introduction to Computers Designed to help you get comfortable with your computer, this course covers the basic features of Microsoft Windows, Microsoft Word, Outlook Express, and using the Internet. Find out how to work with Windows to open and close programs and documents, manage your files, find lost files, get help, and take care of your computer. You'll also create and format basic documents in Microsoft Word, learn  more...

WordPerfect Introduction Upon completion of the course, you will be comfortable creating, saving, opening and printing documents. You will learn to use basic editing tools such as alignment, text formatting and special effects. You will become familiar with page setup, tabs, indents, line spacing and error-checking as well as how to create, modify and edit Tables.  more...

HTML Level 1 - French Delivery 2 Days ...aining instructions delivered in French, participants who learn the basics of HTML including: Concepts; HTML Structure; Creating Lists; Creating Links; Formatting Text; Inserting Images; and Creating Tables. There are no prerequisites for this course; this course will run for two full days from 9:00 am until 4:00 pm at Montreal Road in Ottawa. Course materials and a certificate of completion  more...

Building Cross Functional Teams for Personal and Team Excellence ...ticipants who complete this workshop will: Learn the nature of a team and its purpose. Define the team's mission and objectives, while identifying procedures that support the team's goal. Work with others from different disciplines to build mutual esteem and trust. Explore clarity and problem solving tools including, Goal Setting,  more...

MS Excel 2003 VBA Macros ...s is incorporated, used, and modified in Microsoft Excel Learn how to design and layout a user form and controls to create a customized dialog box to simplify data entry Understand how to prepare an Excel Workbook containing macros and toolbars, for deployment to other users and machines Learn to customize macros with VBA source code to automate data entry tasks and enable source code  more...

Customer Satisfaction Servicing Customers on the Telephone ...Learn the difference between customer Service and customer Satisfaction. * Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated. * Recognize forbidden phrases and reword negative statements. * Monitor personality  more...

MS Word 2003 Level 1 Training seminar In this course, students will create, edit and enhance standard business documents. You will learn to format text and paragraphs, add tables and graphic elements and control a document s page setup and its overall appearance.  more...

Accelerated Master Class Certification Niagara Falls The BartenderOne MasterClass is the MUST HAVE program according to industry standards! If you're serious about getting a job in the bartending industry, this is the most complete bartender training program available. You will learn how to apply speed and accuracy techniques to Shooters, Martinis, Cocktails, Beer and Wine. Not to mention you will be serving with style and confidence with your flair  more...

Cold Calling for Women Opening Doors and Closing Sales ...Learn how to: o Eliminate a Telephone Terrora and a Call Reluctancea o Change your calls from cold calls to introductory calls and why your prospects will welcome the difference o Use your ability to build relationships to build rapport and respect with your prospects o Listen actively and use intuition to connect with your prospect o  more...

Negotiation Skills The focus of this workshop is creating win, win, win sales scenarios in which your client, your company and you all walk away from the negotiation table feeling satisfied with the final outcome. Learn how to make negotiation easy, enjoyable and fun by attending this presentation! Anyone who is new to professional selling and looking for the tools, techniques and advantages that will get them off  more...

ACCPAC - Payroll 3 Days Students will learn how to set up and run the payroll for your company: set up payroll options, create earnings and deduction codes, add employees, enter timecards, calculate the payroll, enter manual and system cheques, recover advances, reverse a pay cheque, and run payroll reports  more...

Microsoft Word Training - Intermediate (French Instructions, French Language) Upon completion you will be comfortable using the Mail Merge function with different data sources; able to apply various Styles, Templates and Forms that ensure document consistency; learn how to generate a Table of Contents and Indexes.  more...

SharePoint 2007 Designer Level 1 5 Days This course covers the basic functions and features of SharePoint Designer 2007. Students will learn the fundamentals of Web site planning and design. They'll learn how to work with templates, apply structural formatting, and work with style sheets. Students will also learn how to create layouts, and work with images, links, and tables. Finally, students will learn how to prepare a site for  more...

Public Speaking Presentation Survival School A great presenter has two unique qualities, appropriate skills and personal confidence. This confidence comes from knowing what you want to say, and being comfortable with your communication skills. In this comprehensive two-day workshop, you will master the skills that will make you a better speaker and presenter. It s like preparing every detail of a party. You are prepared, and it s going to be  more...

Adobe In-Design Advanced In this course, students will learn to use the power of Adobe In-Design to work more efficiently and add functionality to their work with many types of documents intended for both electronic distribution and high-quality printing.  more...

Powerful Sales Presentations Role Playing Must Attend Theory ...learn how to take the critical information uncovered during the interview process and then tailor your presentation to the needs outlined by the prospect. Individuals working on their own with no management support or training and a need to seek outside assistance for coaching and training purposes should take this course. There is a prerequisite that should be taken before considering this  more...

Acrobat Training Seminar Connecting our traditional paper world to the advanced digital media is simplified and secure with Adobe Acrobat. Acrobat is used in converting any printable document into PDF (Portable Document Format) with its original appearance preserved so that it can be viewed on any device using Adobe Reader. Learn how to create PDFs for various uses; re-use PDF content; combine and add pages to PDF  more...

MS Visio 2003 training seminar This dynamic graphic application allows you to create documents that bring your ideas to the business forefront with a strong visual image. Learn the latest techniques and concentrate on using and creating shapes, printing drawings and customizing stencils, templates, layers and styles to create flowcharts and network diagrams and share you work with other applications  more...

Facilitation Skills for Business Analysts 2 Days Business Analysis Facilitation Skills is a solid base for planning and facilitating effective meetings is imperative to success. Limited course enrollment ensures plenty of opportunity to practice and interact with other course participants as well as allowing time to focus on issues specific to their situation. Case-study driven workshops and simulations provide all participants with full  more...

Effective Presentation Skills 2 Days Communication and presentation are fundamental elements of success in the business world, making the development and fine-tuning of these skills crucial and often critical. This 2-day action packed workshop will teach you how to create and deliver highly dynamic and vibrant presentations to a variety of audiences using simple and effective presentation techniques. Your presentation skills will  more...

Quickbooks 2008 Training - Advanced Level QuickBooks 2008 Advanced training will help you learn more about the topics that matter to your growing business. Work faster, smarter and more efficiently in QuickBooks - with innovative tips, tricks and techniques for maximizing your productivity.  more...

Developing Web Applications with PHP 5 Full Days ...lting services in an environment that is conducive to the learning process as well as to promote adult learning by providing a high quality learning experience facilitated by an expert trainer, brings to you the best training available for PHP training. In our Developing Web Applications with PHP course, are hands-on, instructor-led training will teach you everything you need to learn about  more...

Powerful Sales Presentations Theory ...learn a systematic approach to presenting that will simplify their presentations and make it easier to deliver their message in a professional, logical manner. Participants will learn techniques to improve their communication skills. Participants will explore Important facts about how people learn, retain information and make decisions.We will also teach you how to use feature, advantage and  more...

Microsoft PowerPoint 2002 XP and Publisher Essentials Training ...Learn to use Publisher to create newsletters, flyers and cards, enter and import text, and apply styles. Learn how to flow text from one frame to another, add borders and WordArt. Using PowerPoint, create and view electronic presentations using Slide View, Outline View, Slide Sorter, and Notes View. Learn how to add text to slides, format text using tabs, bullets auto correct and spelling  more...

Quickbooks Accounting Training 4 Days ...learn to create a new QuickBooks company, add/edit information to company lists, open/use registers for balance sheet accounts, reconcile chequing account, track credit card information, invoice customers, create sales orders, generate customer statements, work with asset and liability accounts, track fixed assets, do accounts payable, create/customize report and graphs, set up inventory, track  more...

ACCPAC for Windows 52 Saturdays Master this widely-used version taught by accountants! Learn to apply General Ledger Levels I and II, Accounts Receivable, Accounts Payable and Payroll to real-world cases. This course will be held on Saturdays from 9:00 am to 2:00 pm starting at June 14. It will run for 14 weeks.  more...

Network 5 Days ...learn skills that help prepare for the CompTIA Network+ certification, 2005 objectives (exam N10-003). The course describes the major networking technologies, systems, skills, and tools used in modern PC-based computer networks. This course is intended for entry-level computer support professionals with basic knowledge of computer hardware, software, and operating systems, who wish to increase  more...

End to End Business Analysis Workshop 3 Full Days ... full spectrum of Business Analysis skills and techniques learned in the BA program. Trainees step through a complex case study, employing business and system use case analysis, object modeling, activity diagramming and other essential BA skills, chronologically, as they would need to use them over the course of a real project. When delivered with a modeling tool (IBM Rational Rose or other),  more...

Testing Use Case Driven Projects 2 Days ...port iterative and incremental development. Students will learn principles and practical tips for developing test plans and test cases iteratively. In each lesson,students are taught how to think like a tester and produce key artifacts or deliverables. During the class students will develop and refine test plans and black box test cases to take a sample project from its Inception phase through  more...

Preparing to become a BA Professional ...he CBAP (Certified BA Professional) designation. You will learn what responsibilities and skills you will need to make the transition to BA Professional, as well as tips for carrying out the enhanced role. As well, this course will enable you to plan and prepare for a career as a certified BA Professional. You ll learn the preparatory steps required for qualification to sit the CBAP (Certified  more...

Visio 2003 Professional Level 1 ...learn fundamental skills while creating several types of diagrams using Microsoft Office Visio Professional. You will create a directional map, a block diagram, a basic and a cross-functional flowchart, an organization chart, and an office layout. As you create these drawings, you will learn techniques to drag and manipulate Visio master shapes, create connections between shapes, and apply  more...

The Art of Excellent Communication for Business or Pleasure * Learn the art of small talk to help you make friends and business acquaintances * Influence others to get buy-in without feeling like a bully * Make a winning first impression - every time * As a manager or leader, ensure your message comes across the right way * Run relevant, inclusive meetings * Advance your public speaking & presentations  more...

Adobe Photoshop Introduction ...learn to use several tools for selecting parts of images, and will move, duplicate, and resize images. You will learn to use layers, and to apply layer effects and filters to create special effects, including lighting and texture effects. Additionally, you will use painting tools and blending modes to create shading effects, and will perform adjustments to contrast and color balance. You will  more...

BartenderOne - Master Class Certification Mississauga The BartenderOne MasterClass is the MUST HAVE program according to industry standards! If you're serious about getting a job in the bartending industry, this is the most complete bartender training program available. You will learn how to apply speed and accuracy techniques to Shooters, Martinis