From Serebra Learning Corporation
KAZ (Keyboard AZ) Typing Tutor 


...rs and computer experts to make it possible for anyone to learn to touch type the
A-Z keys in an average of just 90 minutes. Learning times vary as the course is designed to allow learners to work at their own pace. The
KAZ accelerated touch-typing learning method is based on 11 words in just 5 phrases. The KAZ approach to learning is to cut out the unnecessary boring practice drills,
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Project Management: The Fundamentals 


Participants in
Project Management:
The Fundamentals will understand the importance of project management and learn to differentiate between product and project management. They develop an understanding of the roles and responsibilities of the project manager, the various aspects of the project environment, and the importance of developing a quality project team. In addition, they become familiar
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Diversity: What Managers Should Know 
In
Diversity:
What Managers Should Know, participants acquire the knowledge and skills to welcome and manage a diverse workforce. Participants review what diversity is and how it influences relationships between co-workers. They learn to differentiate between-and overcome-stereotyping, prejudice, and discrimination. They acquire the communication skills they need to maximize the advantages of
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Microsoft Windows 95 Fundamentals 
This is the first of a series of multimedia self-paced learning courses in
Windows 95 and related
Microsoft application products. You will learn to use key functions of Microsoft s Windows 95 operating system. The instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at
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Microsoft Word 2000 Proficient User 
This course provides participants with the intermediate skills to use
Microsoft Word 2000 on a daily basis in their workplace. At the completion of this course, students will learn to format and proof a document; enhance a document with drawing objects, charts,
Clip Art, graphics and presentation enhancements; create a mail merge; and create envelopes and labels by merging an address list.
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Microsoft Word 2000 Expert User 
This course provides participants the knowledge to use the advanced features of
Microsoft Word 2000. At the completion of this course, students will learn to perform advanced text editing and handling operations; manage documents within a workgroup environment; and insert table of contents, cross-references and bookmarks in a document.
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Microsoft Windows 2000 Network Infrastructure Administration Part 1: DHCP, DNS, and WINS 


This is the first course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot
DNS,
DHCP,
Remote Access,
Network Protocols, IP Routing, and
WINS in a
Windows 2000 network infrastructure. At the completion of this course, students will learn to identify DHCP concepts; identify procedures to
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Microsoft Windows 2000 Network Infrastructure Administration Part 2: Remote Access 
This is the second course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot
DNS,
DHCP,
Remote Access,
Network Protocols, IP Routing, and
WINS in a
Windows 2000 network infrastructure. At the completion of this course, students will learn to identify the requirements for establishing a remote
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Microsoft Windows 2000 Network Infrastructure Administration Part 3: IP Routing 
This is the third course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot
DNS,
DHCP,
Remote Access,
Network Protocols, IP Routing, and
WINS in a
Windows 2000 network infrastructure. At the completion of this course, students will learn to install and configure Windows 2000 network protocols;
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Microsoft Windows 2000 Network Infrastructure Administration Part 4: Security 
This is the fourth course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot
DNS,
DHCP,
Remote Access,
Network Protocols, IP Routing, and
WINS in a
Windows 2000 network infrastructure. At the completion of this course, students will learn to encrypt a file; add and remove a recovery agent;
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Professional Assertiveness 
...swered yes to any of these questions, it's a good time to learn to be an assertive business professional. This course will guide you as you move into a proactive, responsible, professional style. You'll learn methods to help you identify an appropriate assertive style and strategies to prepare you use that style. You'll also learn how to implement the assertive style in your work environment.
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Win2000 Netwk Sec Design Analyzing an Org Sec Reqts 
...learn to analyze an organization's business models, processes, organizational structures, and IT management structure. You will learn the various network roles and responsibilities and will analyze the impact of security design on an organization. After learning about the different types of network security risks, you will learn to plan secure boundaries through firewalls and firewall
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Understanding Your Customer 
Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (
SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where
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Sales Negotiations Negotiation Strategies 
In
Negotiation Strategies, you will learn about common negotiating strategies, factors that should be considered when choosing a strategy, and how to create the proper atmosphere for negotiations. You will also learn about elements that can derail negotiations as well as guidelines to help keep them on track. In addition, you will learn how to deal with demanding clients and how to adapt when
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Developing Customer Satisfaction Surveys 
... however, is both science and art. In this course, you'll learn to use the principles of survey design to develop a customer satisfaction survey that works. You'll explore factors that influence selection of the survey method. You'll also learn to design the survey instrument itself, including selection of question formats, sequencing of questions, and wording of the items themselves. Finally,
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Goals and Goal Setting 
...als you can use to advance your career and personal life, learn to construct goals that are both challenging and achievable, discover how to embed the seeds of success within your goals, and explore ways to align your goals with your own priorities and the priorities of others who influence the way you use your time. Members of business organizations who want to increase their effectiveness at
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The Mentoring Manager 
Looking for ways to enhance your managing skills? In this course, you'll acquire expertise as a mentor that will benefit your employees, your organization, and your own career. You'll examine how mentoring differs from managing, and you'll brush up on essential communication skills. Finally, you'll learn to use mentoring to improve on team organization, dynamics, and performance. Managers,
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The Potential of Self-directed Learning 
...to take control of your own skill and career development. Learn to identify resources, build relationships, assess your organization's support for self-directed learning and manage and assist other self-directed learners and self-directed teams. What you've learned in school is not enough. It's time to take control of your own learning. Managers, supervisors and workers who want to take charge
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Taking Systems Thinking into Your Personal Life 
... their core. It is possible to change old habits. You can learn to communicate in more effective ways. Change is not only possible, it is part of life. In this course, you will explore the personal nature of systems. You'll learn about different types of personal patterns and you'll learn how to change personal patterns that aren't benefiting you. You'll also explore how systems thinking can
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Scoping the Six Sigma Project 
...id in order to make
Six Sigma projects successful. You'll learn to avoid common mistakes and pitfalls that can trip up even the most experienced Six Sigma leader. This course revisits many of the activities of the
Define step of the Define,
Measure,
Analyze,
Improve, and
Control (DMAIC) process. These acti Candidates for Black Belt certification; managers/executives overseeing personnel
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Leadership in Six Sigma 
... and launching a
Six Sigma initiative. Each business must learn to call upon the strengths and abilities of its diverse professionals, from executives to highly trained technical specialists. What are the roles of each in the Six Sigma process? What planning should take place to launch their efforts? How can you tell whether your organization is really ready to take on Six Sigma? What is the
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Analyzing the Market 
... crucial elements of analyzing your market. First, you'll learn to scan your environment, considering the economical, technological, social, and political impacts on your organization. Then you'll learn how market segmentation can assist you in developing products and marketing strategies. You'll be given a set of tools that can be utilized for developing and keeping your plans on track, and
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Marketing Management 
So, now you're a marketing manager. What are the expectations you and others have of this position? What skills do you need? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through
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Software Engineering Concepts 
The
Software Engineering Concepts WBT provides an introduction to the basic concepts of software engineering. It examines the software development process, and the relative strengths and weaknesses of various software process models. It also describes various approaches to requirement gathering and problem analysis. The students will also learn to specify and validate requirements. Managers,
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UNIX Programming Tools 
The
UNIX Programming Tools course is designed to introduce some of the development tools commonly available on the
UNIX operating system. These are powerful tools that can cut down on development time as well as simplify the tasks of maintaining a system. This course introduces the UNIX operating system, cc. It covers the main options available as well as the file naming conventions cc requires.
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Win2000 Netwk Security Design Providing Secure Access in Remote Netwks 
...S. You will learn about
RRAS security strategies and will learn to configure the RRAS callback options used to verify identities of clients and servers. You will learn about the components of a virtual private network and about the features of the
VPN tunneling protocols,
PPTP and
L2TP. You will learn about router-to-router and remote access VPN connections as well as L2TP and PPTP packet
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Win2000 Netwk Infra Design Designing a WINS Dfs Strategy 
... transfer, and optimize the performance of
WINS. You will learn to identify the deployment strategy in WINS. The WINS implementation design needs to be planned properly to ensure smooth functionality, availability, security, and performance of WINS. This course teaches you to plan a WINS network. It covers the ways of assessing the level of fault tolerance in a WINS network and explains the
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Win2000 Professional Managing Hardware Devices 
...learn to install, operate, and manage
MCSE hardware devices. You will be introduced to the procedure for installing and configuring
Plug and
Play devices. You will learn to unplug hardware devices, sign device drivers digitally, and verify file signatures. You will find out how to monitor and configure
DVD and
CD-ROM devices and removable media, such as tape devices. You will become acquainted
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Win2000 Professional Optimizing System Performance 
...learn to optimize system performance and to automate tasks and create offline files and folders. This course explores the use of
Task Scheduler, as well as changing schedules and customizing tasks. You will also learn about the benefits of offline files and the situations in which the offline files and
Briefcase are used. The course also explores creating and synchronizing offline files. In
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Win2000 Server Managing File and Print Resources 
...and managing files and folders over the network. You will learn to create and replicate a
Distributed File System share. Then, you will become familiar with the concept of securing data on a network, and you will learn to monitor access to files and folders, as well as to prevent unauthorized network and local access, using NT File
System permissions. You will also learn to secure files by
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Win2000 Server Configuring Storage Use 
... in
Windows 2000: basic disks and dynamic disks. You will learn to set up a basic disk and a dynamic disk for storing data. Then, you will learn to configure and monitor a new feature of Windows 2000, disk quotas, for a single user or for multiple users. The
RAID levels supported by Windows 2000 are also covered in this course. You will learn to implement mirrored and
RAID-5 volumes to provide
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Win2000 Server Maintenance and Troubleshooting 
... and
Boot disks are also covered in this course. You will learn to maintain your system by creating and using the
ERD and Boot disks and to
STOP Errors; specifically, you will become acquainted with the procedures you need to follow to enable your system to respond to STOP Errors. Finally, the course describes the various
STOP Error messages. It will teach you about the various tools you need
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Win2000 Server Implementing Local Security and Policies 
...s and
Groups snap-in on the
Windows 2000 Server. You will learn to create new users and groups, add users to groups, remove users from groups, disable users, and assign passwords to users. Then, the course focuses on various problems that you might encounter while managing security on a Windows 2000 Server for local user accounts. You will also learn about the causes for the error messages and
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Win2000 Server Configuring Network Services 
...ervices,
DNS and
WINS, on a
Windows 2000 Server. You will learn to create a reservation, authorize the
DHCP server, and troubleshoot problems related to the DHCP server. Configuring WINS and DNS servers and troubleshooting problems related to those servers are also covered in this course. You will learn about the lookup zones and zone types. Related
Exam: Microsoft Exam #070-215: Implementing
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Win2000 Server Managing Terminal Services 
...configuration for
Terminal Services setup. Next, you will learn to configure user accounts for a
Terminal server. In addition, you will become familiar with the procedure for configuring Terminal Services profiles and for managing Terminal Services users. Finally, this course will teach you to configure a Terminal Services connection and to create a new connection using Terminal Services
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Win2000 Server Setting Up Remote Access Service 
... are also discussed in this course. In addition, you will learn to configure a remote access profile, which enables you to implement security and to ensure optimal utilization of a remote access connection. Next, this course provides guidelines for troubleshooting remote access service failure. Finally, it introduces you to the features and functioning of
Internet Authentication Service (
IAS).
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Win2000 Server Implementing Interoperability 
...rotocols required to establish interoperability. You will learn to install and configure various services as well as to access
NetWare and
Apple files and print resources from a
Windows 2000 server. In addition, you will learn to enable
Macintosh clients to access files in the Windows 2000 network. Guidelines for troubleshooting problems that you might encounter while establishing connectivity
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Win2000 Server Automated Methods of Installation 
...for implementing
RIS and its architecture. Next, you will learn to install and configure
Windows 2000 using RIS, and you will become familiar with the guidelines for troubleshooting remote installation failures. The course also discusses the
Sysprep tool; it explains the requirements and benefits of using it and teaches you to prepare the hard disk of a computer for creating a disk image using
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Win2000 Network Infrastructure Administering RAS 
...server and as virtual private networking server. You will learn to install, configure, and administer the
RAS Server, as well as to manage remote access clients. Next, the course explains the elements of remote access policy and the procedure for creating this policy. You will learn to configure a remote access profile for authentication and encryption protocols. You will also learn to grant
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Win2000 Server Managing Hardware Devices Drivers 
...learn to install, operate, and manage
MCSE hardware devices. You will be introduced to the procedure for installing and configuring
Plug and
Play devices. You will learn to unplug hardware devices, sign device drivers digitally, and verify file signatures. You will find out how to monitor and configure
DVD and
CD-ROM devices and removable media, such as tape devices. You will become acquainted
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OS 390 MVS JCL Intermediate 
...om repetitive coding in
JCL. In particular, students will learn to use backward references that copy data set specifications from one DD statement to another. It introduces procedures, pre-coded JCL that can be brought into a job stream at the appropriate point to perform a particular function, and demonstrates how to modify operands on procedure
EXEC statements at the time of invoking a
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JES2 Job and Device Control I 
...unicate their requirements to
JES2 and
MVS. Students will learn to identify the services performed by JES2 during each of the six phases of job processing as well as identify the manual required to find more information about a given command or message. Several JES2 commands will be described including commands to perform the following tasks: display the status of one or more jobs; hold,
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