From Online Training Directory
Authorware for Educators 


This course is for educators who want to learn the basics of a multimedia authoring program in a short amount of time. Authorware can be used to create all kinds of interactive multimedia programs such as performance-support applications and educational games. The textbook for this course guides you step by step through the development of several
Authorware projects. Each lesson in the textbook
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Learn Authorware In 45 Days 


...learning how to develop multimedia programs using a very powerful authoring program called
Authorware. You will need to purchase a textbook, which includes the Authorware program. The textbook guides you step by step through the development of several Authorware projects. The course length of time is based on the free usage of the 45 day trial version of Authorware. An instructor is available
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Navigating And Exploring The Internet 



This introductory course teaches students the fundamental skills they need to know in order to use the
Internet. Skills students will learn include connecting to the Internet, learning about and searching the
Web, and sending e-mail.
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Becoming an Effective Team Member 



Course description -- The key to a teama s success is the effort of each individual team member. As just one component of your team, it is up to you to do the best that you can for the team in order for it to achieve its goals and objectives. In this course, you will learn
Tips and
Key Points for developing a team-oriented attitude and learning to work with your teammates. You will soon see
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How To Master Palm Organizer Level 1 



This course is designed to familiarize users with the basic features of the
Palm Organizer. Some of the skills students will learn include getting around using the application buttons, learning how to enter text, creating appointments in the
Date Book, attaching notes and alarms to records, and adding tasks in the To Do
List.
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From Serebra Learning Corporation
Italian Expressions 


...learning titles on
CD-Rom. This title in the series teaches
Italian. The series is designed for self-access use in education and training and for individual self-tuition. Expressions can help to prepare users for public examinations, professional certification or the practical requirements of professional or leisure travel. Its content has been designed in line with the requirements of UK
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C Programming - Part 1 
This course is the first in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard
ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will give students a basic understanding of some of the fundamental constructs of C. In
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Training and Facilitation: Coaching Skills 


MAXIM TRAINING Learn how to coach successfully
Effective organisations ensure their employees' skills are continuously expanded and enhanced and coaching makes an important contribution to this process. This
Coaching Skills course shows how to assess a
Learner's needs, draw up a learning plan, assess competence and review progress. It also looks at the various roles and skills required by a
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Royce Hotel Case Study 3: Inventory 


Operations planning and
Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of
Operations Manager one
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Royce Hotel Case Study 4: Quality 


Operations planning and
Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of
Operations Manager one
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Royce Hotel Case Study 5: Process 


Operations planning and
Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of
Operations Manager one
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KAZ (Keyboard AZ) Typing Tutor 


...touch type the
A-Z keys in an average of just 90 minutes. Learning times vary as the course is designed to allow learners to work at their own pace. The
KAZ accelerated touch-typing learning method is based on 11 words in just 5 phrases. The KAZ approach to learning is to cut out the unnecessary boring practice drills, exercises, finger analysis and games found in other typing tutors and to
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Microsoft Windows 95 Fundamentals 
...learning courses in
Windows 95 and related
Microsoft application products. You will learn to use key functions of Microsoft s Windows 95 operating system. The instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at the end of each unit allow you to verify your
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Microsoft Windows 95 Advanced Topics 
...learning course will explore advanced features of
Windows 95. The unique
Skill Builder instruction utilizes text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at the end of each unit allow you to verify your understanding of key skills and guide you back to any content that warrants
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Microsoft Word for Windows 95 Fundamentals 


...learning course will instruct you on working with the latest release of
Word for
Windows 95. Users will see how they can apply the skills taught to their own documents in their workplace. The unique
Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at
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Microsoft Word for Windows 95 Advanced Topics 


This multimedia self-paced course will instruct you on working with the advanced skills necessary to maximize your productivity with
Microsoft Word for
Windows 95. NETG's unique
Skill Builder instructional approach uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the
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Microsoft Excel for Windows 95 Fundamentals 


...learning course will show how
Excel 95 can make everyday tasks simpler and less time consuming. The unique
Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at the end of each unit allow you to verify your understanding of key skills, and guide you
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Microsoft Excel for Windows 95 Advanced Topics 


...learning course will instruct you on working with the advanced skills of
Excel 95 necessary to maximize your productivity. The unique
Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at the end of each unit allow you to verify your understanding of
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Microsoft PowerPoint for Windows 95 Fundamentals 


...learning course will instruct you to perform key
PowerPoint functions to create eye-catching presentations. The unique
Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at the end of each unit allow you to verify your understanding of key skills and
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Microsoft Windows NT 4.0 User Fundamentals 
...learning course will instruct you on working with
Microsoft Windows NT 4.0 Workstation. The unique
Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the
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Microsoft Word 97 Proficient User 
...learning course will instruct you on working with
Microsoft Word 97. The unique
Skill Builder instruction uses text, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills
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Microsoft Word 97 Expert User 
...learning course will instruct you on working with the advanced features of
Microsoft Word 97. The unique
Skill Builder instruction uses text, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the
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Microsoft Excel 97 Proficient User 
...learning course will instruct you on working with
Microsoft Excel 97. The unique
Skill Builder instruction uses text, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills
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Microsoft Excel 97 Expert User 
...learning course will instruct you on working with the advanced features and functions of
Microsoft Excel 97. The unique
Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study
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Microsoft PowerPoint 97 
...learning course will instruct you on working with
Microsoft PowerPoint 97. The unique
Skill Builder instruction uses text, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills
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Microsoft Access 97 - Part 1 
This course is the first of a two part series which will cover the skills necessary for the
Expert User certification exam. The unique
Skill Builder instruction uses simulation, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a
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Microsoft Access 97 - Part 2 
This course is the second of a two part series which will cover the skills necessary for the
Expert User certification exam. The unique
Skill Builder instruction uses simulation, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a
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Microsoft Outlook 97 - Part 1 
This course is the first of a two part series which will cover the skills necessary for the
Expert User certification exam. The unique
Skill Builder instruction uses simulation, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a
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Microsoft Outlook 97 - Part 2 
This course is the second of a two part series which will cover the skills necessary for the
Expert User certification exam. The unique
Skill Builder instruction uses simulation, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a
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Microsoft FrontPage 97 Fundamentals 
...learning course will instruct you on working with
Microsoft FrontPage 97. The unique
Skill Builder instruction uses text, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills
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Microsoft FrontPage 97 Advanced 
This course is the second of a two part series which will cover the skills necessary for the
Expert User certification exam for
Microsoft FrontPage 97. The unique
Skill Builder instruction uses simulation, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will
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Professional Assertiveness 
Do you feel that co-workers see you as too passive or aggressive in your professional career? Do you wonder if there is a more appropriate professional style? Do you want to know how to develop your professional style? Do you feel you could develop your assertive communication techniques? Do you feel that you may not listen to your co-workers? Or do you feel that you need to develop your
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Win2000 Netwk Sec Design Analyzing an Org Sec Reqts 
...e the impact of security design on an organization. After learning about the different types of network security risks, you will learn to plan secure boundaries through firewalls and firewall components, such as a screening router, bastion host, dual homed gateway, screened host, and screened subnet. You will learn about delegation of administration in a
Windows 2000 network, about
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The OSI Model 
Upon completing this
WestNet e-Learning module, you will be able to explain why the
OSI model was created; name and understand the layers of the OSI reference model; and, describe what an open standard is and why it benefits both vendors and customers.
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Computer Telephony Integration 
This
WestNet e-Learning module provides a broad overview of the way
CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality.
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Components Used to Build Networks 
This
WestNet e-Learning module introduces internetworking devices, such as repeaters, hubs, switches, bridges, routers, and gateways as the connectors between the individual segments of a broadcast network that has been broken down into separate segments.
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Understanding Your Customer 
...c account sales (
SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where to find business information sources about your client. Next, you'll explore researching your customer's business and key players and applying what you learn to the process of account planning. And finally, you'll gain an understanding of the business fit and how
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Conducting Effective Sales Research Meetings 
Researching your target accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (
SAS) research meetings.
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Working with Your Customer s Key Players 
...ount
Sales (
SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an internal "network of coaches" for the sales process. Then, you'll learn about gaining access to senior-level management and dealing with "gatekeepers." By
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Effectively Using Customer-focused Research Meetings 
In this course, you'll learn about bringing your research and communication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore how to conduct research meetings to gather desired
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Gaining Access to Key Personnel at Your Target Accounts 
...al account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your target account and dealing with "gatekeepers." By effectively communicating
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Completing Inbound Sales Calls 
Everything you do in an inbound sales call leads up to the completion of the sale. A successful inside sales consultant knows how to keep a customer's attention all the way through the close of the sale. In this course, you will learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also
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Internal Customer Service Conflict and Complaints Simulation 
...stomer service complaints within the relative safety of a learning environment. Over the course of the simulation, participants will apply their conflict-handling skills to overcome a host of obstacles and provide excellent internal customer service. Special emphasis will be placed on the participant's ability to nurture a customer service environment that is open to and accepting of conflict
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Discovering What Your Customers Want 
The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics. When customer satisfaction programs begin with a survey, and not a plan, the
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