Instructor Led Learning Center Co Training

Lean Six Sigma Green Belt Training Program Professionals seeking career enhancement programs or companies working to make the most of their training dollars will gain exposure to both the Lean and Six Sigma methodologies in this 10 day program. Simons-White & Associates has integrated their Lean and Six Sigma Green Belt training programs for optimized learning. Upon completion of this program, attendees will receive 8 continuing education  more...

AT&T Certificate for Call Center Team Leaders The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

AT&T Certification for Supervisors The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

AT&T Certification for Managers The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

Quality calibration and call monitoring Call Centre supervisors are constantly looking to improve employee performance. In Quality calibration and Call Monitoring, you will learn how to acquire and analyze performance through use of standardized measurements and side-by-side monitoring. You will also learn how to establish quality standards, implement and administer a quality evaluation system, and link the Quality calibration and Call  more...

Stress management More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong.  more...

Workforce management As contact centers become more complex, the importance of having the right staff and supporting resources in the right places at the right time becomes ever more crucial to success. Workforce management is the process of utilizing accurate staffing figures every hour to maximize service and minimize cost. It is one of the most important planning and management functions of a call center manager or  more...

Getting Employees Off To a Good Start Getting Employees Off To a Good Start Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing, and perhaps even relocating  more...

Advanced Skills for the Practical Training Advanced Skills for the Practical Training Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to  more...

Using Activities to Make Training Fun Using Activities to Make Training Fun Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, wea ™ve all been somewhere where the class clown is able to lighten the mood and  more...

The Practical Trainer The Practical Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: If you do on the job training in your organization, this two days workshop can help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will  more...

Survival Skills for the New Trainer Survival Skills for the New Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and  more...

Skills for Administrative Assistant Skills for Administrative Assistant Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we dona ™t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest  more...

Building Your Self Esteem and Assertiveness Skills Building Your Self Esteem and Assertiveness Skills Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be  more...

Coaching Skills Coaching Skills Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Coach, Role Model, Counselor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and  more...

Behavior Based Safety The Workplace Safety and Health Department features courses and seminars led by various professionals and online resources for our e-learning courses. Courses include OSHA compliance, Industrial Safety, and Workplace Safety for all industries and work environments. The workplace safety courses are offered based on the latest OSHA (Occupational Safety Health Association) guidelines. Medical  more...

AT&T Certificate for Call Center Team Leaders Many Call Centers aggressively invest in state-of-the-art technology. That s expected in today s fast-paced high-tech world. But the companies with world-class Contact Center operations invest equally in the skills development of their most important asset their people. It s an investment that pays off every day in improved performance, increased sales and enhanced customer satisfaction. Let  more...

AT&T College of Call Center Excellence For Agents The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve  more...

Cisco IP Contact Center Course Description This 12 day course is intended for personnel who will implement, configure and support the Cisco IPCC Product. The course covers ICM, CIPT, IPCC, and IP-IVR v3.1.2. It is based on the 6.0 ICM Release and CCM 4.0. Due to the accelerated nature of the class, not all material in the student manuals for each course will be reviewed in class. Students will have opportunities to  more...

Speed Reading and Super Charged Learning Skills At the end of our one day program, you will be on your way to reading and remembering thousands of words per minute. You will stop falling asleep and losing your place while you read. And you can remember everything you need to. Why have people traveled literally thousands of miles to take our workshops? We have had students fly into Seattle from London, England and from all over Canada and the  more...

Red Hat Linux RHCE Training in Mumbai RHCE RHCT Training and Exam Dates for December January in Mumbai Get Trained on the latest version of Red Hat Linux (RHEL 5) containing the following modules RH 033 Red Hat Linux Essential RH 133 Red Hat System Administration RH 253 Red Hat Networking and Security Get Trained on the latest version of Red Hat Linux (RHEL 5) containing the following modules Special customized training packages available for companies who wish to train thier employees on  more...

Whats New in Word 2007 What's New in Word 2007 Fee: $75 Dates: 02/ 08/ 2010-02/ 14/ 2010 Instructor: Cal Rice This is a one-week online course from the Center for Research and Innovation of Bemidji State Univerity, that is designed to assist users of previous versions of Word to become comfortable and efficient using Word 2007. The course focuses on the programa ™s new user interface. The purpose of the  more...

Licensed Practitioner of NLPa What makes our training so exceptional? Quality NLP: Navigo NLP Center is a well-established expert on NLP since 2005 and the first Malaysian company to provide Licensed NLP training in association with The Society of NLPTM, representing Dr. Richard Bandler (co-creator of NLP) This means that with us you learn NLP straight from the original source. We adhere to very high standards in  more...

4 Hour Basic Training-Forklift 101 Basic Training is designed to teach students the fundamental forklift driving skills they will need for an entry level forklift position. This course will put you on the right track towards a productive AND SAFE forklift driving career. While we cover as many topics as possible in our 4+ Hour Course, there is no substitute for experience. We provide the foundation for you to build upon. This  more...

American Heart Association Instructor Core Course Overview This 8-hour American Heart Association course is designed to provide consistent and uniform instructor training, regardless of an instructor candidate's area of specialization. It creates more effective instructors by focusing on core teaching skills, methodologies and strategies. It is based on an adult learning model where participants view various scenarios, compare different  more...

American Heart Association BLS Instructor Class Course Overview This 8 hour course is designed to effectively "train the trainer" in the didactic and hands-on skills needed to teach all the new American Heart Association CPR courses created with the introduction of Guidelines 2005. The course is instructor led, with frequent practice-while-watching skills and role-playing sessions. Instructor candidates will be tested for proficiency in core  more...

American Heart Association ACLS Instructor Class Course Overview This 8 hour American Heart Association course is designed to give experienced ACLS providers the didactic and hands-on skills necessary to effectively teach others to provide Advanced Cardiac Life Support. Candidates will learn how to make effective presentations of ACLS information and materials, manage learning stations according to the resuscitation team concept and function  more...

Excel 2007 VBA Macros 2 Days- Presido Learning Center Location: Winnipeg Date: 2009-03-23 List Price: $550 Offered Price: $440. 00 Seats Available: 2 This course is intended for participants who are familiar with Excel 2000, 2002 or 2003. For information please call 1 877 313 8881 or visit http://www. lastminutetraining. ca/ courses. php/ course/ 6890/ Excel-2007-VBA-Macros-%282-Days%29  more...

Adobe Photoshop CS3 Level 1- Presido Learning Center Adobe ® Photoshop ® has been an indispensable image editing software application for many years. As an aspiring graphic designer, you would like to familiarize yourself with image creation and editing using this software. Understanding the different tools and features available in Photoshop CS3 will help you to maximize your creative potential. In this course, you'll use the several tools  more...

Adobe Acrobat 80 - Level 1- Presidio Learning Center Location: Winnipeg Date: 2009-03-18 List Price: $225 Offered Price: $180. 00 Seats Available: 2 You may have used different applications to create documents and files for your own reference. However, you may now be required to share your files electronically by email, over a network, or on the web, so that recipients can view, print, and offer feedback. In this course, you will use Adobe  more...

Excel 2007 Spreadsheet Analysis- Presidio Learning Center Location: Winnipeg Date: 2009-03-18 List Price: $179 Offered Price: $143. 00 Seats Available: 2 Upon completion of the course, participants will be able to accomplish the following: Use absolute and mixed references in a formula, as well as using financial functions Use the Goal Seek feature and data tables Create and manage scenarios, as well as create scenario reports Define and  more...

Microsoft Office Word 2007 Level 3- Presidio Learning Center You know to use Microsoft ® Office Word 2007 to create and format typical business documents. Now, you may need to work on more complex documents. In this course, you will use Word to create, manage, revise, and distribute long documents and forms.  more...