Learning Center Co Web-based Seminars

Call Center Workforce Management Certification - Live Online - August 1-3 2012 The BenchmarkPortal contact center Workforce Management Certification training course for workforce managers covers the entire workforce management process from the gathering of data to the production of forecasts, schedules, and budgets. We include lessons that benefit attendees from any sized organization, large and small, with real-world examples of solutions that work in practice - not just  more...

Call Center Workforce Management Certification - Live Online - April 4-6 2012 The BenchmarkPortal contact center Workforce Management Certification training course for workforce managers covers the entire workforce management process from the gathering of data to the production of forecasts, schedules, and budgets. We include lessons that benefit attendees from any sized organization, large and small, with real-world examples of solutions that work in practice - not just  more...

Top Tips To Prevent Workplace Violence in your Workplace Protect Your Workplace Today! A one-hour live workplace violence training audio conference webinar that is helpful for both private as well as public employers. It is also fully compliant with the New York State Workplace Prevention Act that requires workplace violence prevention training for all public employers. This Workplace Violence Prevention Training Audio Conference Webinar will  more...

Employee Handbooks Dos and Donts Employee Handbooks are essential for employera ™s in todaya ™s litigious environment. They are the number one most important tool that an employer can have to protect itself from future liability. However, there are important mistakes that employers can make that reek havoc for employers. Learn what policies must be in your employee handbook as well as phrases and terms that you  more...

TOP TIPS TO AVOID LIABILITY WHEN FIRING EMPLOYEES This live on-line webinar will provide all the information your managers need to know to prevent liability when terminating employees. HR Learning Center will provide tips on providing documentation to support your termination decision and avoid claims of discrimination when terminating empoyees. We will also provide information on ways to avoid claims of wrongful discharge and breach of implied  more...