Lessons Web-based Seminars

ITIL v3 Foundation Virtual Classroom The ITIL Foundation Course is a 3 day virtual classroom course for a truly engaging and interactive course experience. The main benefit of this course is that it's travel-free and flexible. The course will take place in July, September and December. Enroll quickly, places are limited.  more...

Call Center Workforce Management Certification - Live Online - August 1-3 2012 ...oduction of forecasts, schedules, and budgets. We include lessons that benefit attendees from any sized organization, large and small, with real-world examples of solutions that work in practice - not just theory. When this learning is expanded to workforce management, the focus extends to forecasts, schedules and budgets. Participants will come to understand the processes that make up the  more...

Call Center Workforce Management Certification - Live Online - April 4-6 2012 ...oduction of forecasts, schedules, and budgets. We include lessons that benefit attendees from any sized organization, large and small, with real-world examples of solutions that work in practice - not just theory. When this learning is expanded to workforce management, the focus extends to forecasts, schedules and budgets. Participants will come to understand the processes that make up the  more...

Introduction to Captivate 4 Training This Captivate training class will introduce you to the essential Adobe Captivate 4 skills you need to know to get up and running with Captivate as quickly as possible. Using Adobe Captivate 4, you can capture screen shots on your computer and quickly turn them into lessons or movies. The movies you create can be interactive and you can add images, captions, rollovers, clickable areas, typing  more...

Better Methods To Control Tools Fixtures in Production Manufacturing ANYTHING requires tools, fixtures and supplies; in addition to people, machines, materials and methods. And while most improvement initiatives focus on production methods and material availability, it is often the tools and fixtures that cause manufacturing disruptions, sometimes leading to shipping delays and customer dissatisfaction. How many times have you been ready to produce,  more...

Recalls Vigilance - When to Report Complaints - Webinar By GlobalCompliancePanel ...lessons learned from over 30 years of adverse events and complaints. FDA has issued warning letters for failing to properly evaluate medical device complaints for reporting under 803 & 806 regulations. Vigilance reporting is also required in Canada, the European Union and many other countries. Warning letters and recalls are posted on FDA's website and published in trade magazines,  more...