Online Level eLearning

COMMUNICATING EFFECTIVELY WITH THE C LEVEL COMMUNICATING EFFECTIVELY WITH THE "C" LEVEL  more...

SELLING AT THE EXECUTIVE LEVEL SELLING AT THE EXECUTIVE LEVEL  more...

Powerpoint 2002 Advanced ...Resizing An Organization Chart Adding Text Formatting A Level Deleting Slide Content Changing The Order Of Objects Repositioning An Object Formatting Connecting Lines Applying An AutoFormat Inserting A Cycle Diagram Entering Text Formatting Cycle Diagram Text Sizing A Cycle Diagram Repositioning A Cycle Diagram Formatting AutoShapes Applying A 3-D Style Inserting A New Slide  more...

Word 2002 Basic ...Keys The Save As Dialog Box The Back Button The Up One Level Button The Search, Delete, And Create Buttons The Views Button The Tools Button The Save Dialog Box The Document Properties Dialog Box The AutoRecover Feature Closing A Document Overview Of Templates The Template Dialog Box Previewing A Template Creating A New Document From A Template Opening Multiple Saved Documents  more...

Creating a Business Execution Culture ...ganization's leaders and trickles down to virtually every level of the company. This course contains powerful information to help you create an execution culture in your organization. Whether you're a senior manager or the manager of a small business unit, you can do your part to create an execution culture in your company. One lesson explores the critical role leaders play in creating an  more...

Business Execution in Action Business Execution in Action The best operational strategies in the world are not worth the paper they are written on if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you  more...

DESGN 2 0 Wireless Networking DESGN 2.0: Wireless Networking Cisco Cisco Certified Design Associate (CCDA ) DESGN Designing for Cisco Internetwork Solutions v2.0 To recognize the architecture, functionality, and deployment considerations of the Cisco Unified Wireless Network, and create a high-level unified network design for an enterprise  more...

DESGN 2 0 Network Security Solutions DESGN 2.0: Network Security Solutions Cisco Cisco Certified Design Associate (CCDA ) DESGN Designing for Cisco Internetwork Solutions v2.0 To recognize the fundamentals of network security and how the Cisco Self-Defending Network supports it, and design a high-level enterprise network security solution  more...

Managing and Rewarding Top Performers ... increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a combination of benefits packages, performance reviews, improved management policies and other non-financial reward strategies. You will also learn how to promote your company in such a way as to increase  more...

Strategic Approaches to Human Resource Development HRCI SPHR ...anizations must translate their vision into the necessary level of competencies needed to achieve goals. This course examines how human resource development (HRD) aligns the skills, knowledge, and abilities of staff to future organization and individual needs. In addition, the course looks at how an understanding of adult learning and organizational development can assist in staff development.  more...

Designing and Planning Experiments in Six Sigma ...mentation that enables teams to systematically change the level of one or more input factors and observe the effects on the targeted response. If teams exercise care in choosing the right design including suitable factors, levels, and responses their experiments can reveal the precise combination of factors that will optimize the response. Later, that combination will be tested, validated, and  more...

Process Capability for Six Sigma ... and interpret its current state, and to report its sigma level. When done correctly, process capability analyses enable Black Belts to precisely assess current performance in light of future goals, and ultimately, to determine the need and targets of process improvement. Process capabilities can be determined for normal and non-normal data, and for variable (continuous) and attribute  more...

Processes and Customer Analysis in Six Sigma Projects ...ogic, no Six Sigma effort can start without having a high-level picture of an organization's customers and other stakeholders, their needs, and the business processes meant to fulfill those needs. A thorough analysis of the existing business processes - and the products and services they churn out - is the first step in Six Sigma projects. You need to listen to the "voice of the customer" to  more...

Introduction to Six Sigma Introduction to Six Sigma When launching General Electric's quality effort in 1995, Jack Welch, the then chairman and legendary champion for the cause of Six Sigma, strongly encouraged his chief employees to become "passionate lunatics" about Six Sigma. Welch's adoption of Six Sigma, and General Electric's ensuing success, greatly contributed to Six Sigma's recognition as a powerful method  more...

Linux Kernel Compilation and System Startup Linux Kernel Compilation and System Startup Linux To describe how to compile the Linux kernel and configure system startup files  more...

Linux Filesystem Management and File Sharing Linux Filesystem Management and File Sharing Linux To describe techniques for managing the Linux filesystem and configuring file and service sharing  more...

Linux Networking Configuration Linux Networking Configuration Linux To describe techniques for configuring network clients and DNS services  more...

Linux Networking Services Linux Networking Services Linux To describe how to configure mail and news services and install web servers  more...

Linux Hardware Configuration and System Maintenance Linux Hardware Configuration and System Maintenance Linux To outline methods for configuring hardware devices and to describe common system maintenance tasks  more...

Security in the Linux Environment Security in the Linux Environment Linux To describe methods for securing Linux system resources  more...

Linux System Customization and Automation Linux System Customization and Automation Linux To discuss common scripting languages and to describe methods for automating Linux system tasks  more...

Linux Troubleshooting Linux Troubleshooting Linux To describe how to troubleshoot local system and networking issues in Linux  more...

Configuring Outlook 2007 for Exchange Server 2007 Configuring Outlook 2007 for Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) Using Exchange Server 2007 with Outlook 2007 as your e-mail client provides an easy and convenient way to collaborate with colleagues, as well as a high level of messaging security. Outlook 2007 is designed to take advantage of all the  more...

Configuring and Troubleshooting User Access on Windows Vista Configuring and Troubleshooting User Access on Windows Vista Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista offers enhanced authentication mechanisms to allow legitimate users to log on to systems. These authentication mechanisms include using smart cards, biometrics, and username and password credentials. Once a user is  more...

Programming Techniques and Strategies Programming Techniques and Strategies To outline the high-level considerations for producing good code  more...

Electrical Safety ...level course that discusses how to work safely with electricity. It focuses on specific electrical hazards found in the workplace and methods to minimize or eliminate those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recall basic rules of electricity as they relate to electrical safety, identify  more...

Discover Word 2007 Level 4 ...Level 4 Microsoft Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document and file  more...

Discover Word 2007 Level 3 ...Level 3 Microsoft Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document and file  more...

Discover Word 2007 Level 2 ...Level 2 Microsoft Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document and file  more...

Discover Word 2007 Level 1 ...Level 1 Microsoft Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document and file  more...

Discover Powerpoint 2007 Level 3 ...Level 3 Microsoft Discover PowerPoint 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft PowerPoint 2007. PowerPoint 2007 builds on the presentation features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover PowerPoint basics, creating  more...

Discover Powerpoint 2007 Level 2 ...Level 2 Microsoft Discover PowerPoint 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft PowerPoint 2007. PowerPoint 2007 builds on the presentation features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover PowerPoint basics, creating  more...

Discover Powerpoint 2007 Level 1 ...Level 1 Microsoft Discover PowerPoint 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft PowerPoint 2007. PowerPoint 2007 builds on the presentation features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover PowerPoint basics, creating  more...

Discover Outlook 2007 Level 3 ...Level 3 Microsoft Discover Outlook 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Outlook 2007. Outlook 2007 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively. Technology Skills  more...

Discover Outlook 2007 Level 2 ...Level 2 Microsoft Discover Outlook 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Outlook 2007. Outlook 2007 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively. Technology Skills  more...

Discover Outlook 2007 Level 1 ...Level 1 Microsoft Discover Outlook 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Outlook 2007. Outlook 2007 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively. Technology Skills  more...

Discover Access 2007 Level 3 ...Level 3 Microsoft Discover Access 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Access 2007. Access 2007 builds on the database capabilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover Access 2007, topics  more...

Discover Access 2007 Level 2 ...Level 2 Microsoft Discover Access 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Access 2007. Access 2007 builds on the database capabilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover Access 2007, topics  more...

Discover Access 2007 Level 1 ...Level 1 Microsoft Discover Access 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Access 2007. Access 2007 builds on the database capabilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover Access 2007, topics  more...

Discover Excel 2007 Level 4 ...Level 4 Microsoft Discover Excel 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Excel 2007. Excel 2007 builds on the spreadsheet capabilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet concepts, workbook and  more...

Discover Excel 2007 Level 3 ...Level 3 Microsoft Discover Excel 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Excel 2007. Excel 2007 builds on the spreadsheet capabilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet concepts, workbook and  more...

Discover Excel 2007 Level 2 ...Level 2 Microsoft Discover Excel 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Excel 2007. Excel 2007 builds on the spreadsheet capabilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet concepts, workbook and  more...

Discover Excel 2007 Level 1 ...Level 1 Microsoft Discover Excel 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Excel 2007. Excel 2007 builds on the spreadsheet capabilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet concepts, workbook and  more...

Function Activities ...Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Every IT service requires applications software that provides functioning for systems, services, and processes. And proper Application Management is critical to successfully delivering, supporting, and maintaining IT services in your organization, both internally to your users and to your external  more...

Technology and Implementation Considerations ... and Implementation Considerations ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Implementing processes and technologies in any organization requires significant planning, analysis and management. Implementing Service Management process capabilities is no different. The method of implementation must be planned,  more...

Using Basic Control Charts in Six Sigma ...causes of problems, and improved processes to the desired level, you need to monitor and control them over an extended period of time. The process may show variation, and control charts are used to determine if the variation is natural to the process or if there is another reason for the discrepancy. Control charts can also be used in other stages of Six Sigma to examine how a process is  more...

Improving Communication in Cross-cultural Relationships Improving Communication in Cross-cultural Relationships Cross-cultural communication has assumed even greater significance in the current global business context where people from diverse cultures share common business goals and working spaces on a day-to-day basis. It is essential for a skilled communicator to recognize and deal with cross-cultural differences and other barriers in the way  more...

Performing Risk Analysis ...ppropriate risk responses are developed and the project's level of exposure is controlled. Risk analysis has become an important discipline within the field of project management. It involves prioritizing risks and assessing each identified risk's probability of occurrence and potential impact, whether positive or negative. The science of project management was founded, in large part, to manage  more...

Problem Solving Digging Deeper ...o stressed the need for analyzing a problem at a granular level, once said, 'When a problem comes along, study it until you are completely knowledgeable. Then find that weak spot, break the problem apart, and the rest will be easy.' A fact-based, honest analysis happens at two key steps in the problem-solving process: first when you analyze problems to identify the root causes, and then, when  more...

Understanding the Risks of Using Internet Media Electronic Communications ...siness purposes, and some employers also permit a certain level of personal use in the workplace as well. For this reason, it's important to be familiar with your company's policy on Internet use and electronic communications. This course provides background information to be considered in light of your own company's policies. You will learn about some generally accepted best practices for  more...

Working for Your Inner Boss Personal Accountability .... Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform their jobs. How well an employee meets requirements set by the boss determines whether that employee succeeds or fails, receives rewards or penalties, and earns praise or criticism. On another level however, the judgment of an external boss isn't enough to make a job personally  more...

Discover Windows 7 Level 1 ...Level 1 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also become skilled at  more...

Discover Windows 7 Level 3 ...Level 3 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also become skilled at  more...

Discover Windows 7 Level 2 ...Level 2 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also become skilled at  more...

Quality in a Support Center Quality in a Support Center Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the  more...

Support Center Tools Technologies and Metrics ... Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a  more...

Introduction to Operational Support and Analysis ...o Operational Support and Analysis ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Within the context of ITIL , service operation is sometimes referred to as the 'factory' of IT. It focuses on the daily activities and organizational infrastructure that are used to deliver services to the organization and the customer. The  more...

Introduction to Event Management ...Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam It's essential that you know the status of all components in your IT infrastructure at any given time. Monitoring all events that occur can provide you with invaluable data to help your organization identify and isolate not only problems that are happening, but areas that require improvement before  more...

Introduction to Incident Management ...ntroduction to Incident Management ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam No process in IT service delivery is foolproof; at some point in time an unplanned interruption will most likely occur ranging from a minor incident to the disastrous crashing of a critical system. The key to surviving any type of incident  more...

Incident Management Interactions ...Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam The ability to resolve a problem efficiently is critical for both you and your customers. But what happens when you have dozens, hundreds, or even thousands of customers each contacting you with the same issue? While you may be able to resolve each of their incidents one at a time, the loss of time,  more...

Introduction to Request Fulfillment ...ntroduction to Request Fulfillment ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam When you think of reasons for contacting the IT Department in your organization, it's most likely to resolve a problem. Typically you contact them when something isn't working right whether it be a connection error, system crash, or other  more...

Request Fulfillment Process Interfaces and Challenges ... Process Interfaces and Challenges ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam What would you think if you called your Internet provider to get a new password, and they told you it was going to be a week before they could resolve your request? Or even worse, imagine them not being able to do it at all because of poor  more...

Service Strategy Fundamentals Service Strategy Fundamentals ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL ), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through  more...

Service Strategy Processes Service Strategy Processes ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy. This course will assist the learner in  more...

Service Design Fundamentals Service Design Fundamentals ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL , Service Design is a phase of the Service Lifecycle that helps IT organizations create the design specifications to  more...

Service Design Processes Service Design Processes ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations require information to create the design specifications necessary to provide IT services to their customers. Service Design processes are important because they provide organizations with information that will affect their decisions on designing solutions for  more...

Service Transition Processes and Principles Service Transition Processes and Principles ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations need to transition their service designs into operations. Service Transition processes are important to provide companies with information to ensure that their service design solutions will achieve their expectations. This course will help  more...

Service Operation Principles and Functions Service Operation Principles and Functions ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations must manage their day-to-day service operations according to their business objectives, so that their services are aligned with their business needs. Within the IT Infrastructure Library (ITIL), Service Operation is a phase of the Service  more...

Service Operation Processes Service Operation Processes ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. This course is intended to help learners understand  more...

Continual Service Improvement Fundamentals Continual Service Improvement Fundamentals ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations should incorporate service improvement continually throughout the lifecycle of every service they provide to their customers. Within ITIL, Continual Service Improvement (CSI) is a phase of the Service Lifecycle that provides IT organizations  more...

Workplace Security Awareness ...ness This one-hour course will provide an awareness-level orientation of basic workplace security fundamentals and appropriate actions for workers to take in the event of potential threat situations that may be encountered in the workplace, including encountering trespassers, receiving phone threats, dealing with workplace violence incidents, evacuating during an emergency, and protecting  more...

Workplace Safety Orientation ...tion This one-hour course will provide an awareness level orientation of basic industrial safety fundamentals. It was designed to provide an overview of some of the basic concepts and techniques used in modern industry to protect workers. It also describes the purpose of the following safety programs: Hazard Communication; Bloodborne Pathogen Safety; Lockout/Tagout; Confined Space Entry;  more...

Sprains and Strains ... workplace injuries are slips, trips, and falls at ground level and from heights such as jumping from elevated surfaces which can cause lower limb and back strains. Workplace injuries can be costly to both employees and employers. In addition to being injured, employees may lose time from work, which could result in loss of or less income. And employers may experience lower productivity due to  more...

PPE Personal Protective Equipment PPE: Personal Protective Equipment This course covers types, selection, maintenance, and care of personal protective equipment in the workplace. The types of personal protective equipment (PPE) covered in the course include: hard hat, respiratory protection, hearing protection, and body protection. The content in this course is designed to comply with the intent of the applicable regulatory  more...

Pandemic Flu Awareness ...of gravity for pandemic response will be at the community level. According to the Strategy, "sustaining the operations of critical infrastructure under conditions of pandemic influenza will depend largely on each organization's development and implementation plans for business continuity of operations under conditions of staffing shortages and to protect the health of their workforce." In other  more...

Analyzing Your Life Balance Analyzing Your Life Balance Do you fill your life with many activities and then find it's tricky getting a good balance between them? Getting the balance right can provide you with tremendous payback, but where does this balance lie? You want to feel fulfilled and in harmony with yourself and your world. You know finding a balance is good for you, and also impacts positively on your family,  more...

Risk Basics Risk Basics In today's management revolution, risk is an inherent factor. Your success depends upon an ability to understand and operate in a mine field where opportunities abound, but disaster could strike at any moment. Avoiding disaster is no longer left to luck, but is carefully controlled through risk management. The information presented in this course on risk and hedging techniques  more...

Preparing for Inbound Sales Calls Preparing for Inbound Sales Calls Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In  more...

Motivating a Winning Sales Team ... members' use their abilities? How can you increase their level of motivation and create positive attitudes? In this course, you'll learn how to keep sales teams motivated by creating a team identity, building team morale, and rewarding your team. You'll discover how to set sales team goals, help individual team members create performance-development plans, and monitor their progress. You'll  more...

Communicating in Sales Teams ...fective communication. This fact is true at the corporate level, at the sales level, and indeed at every level of the company. At a time when rapid change is now the norm, employees need information so that they can make the best decisions quickly.In this course, you'll learn the sales manager's role in fostering communication skills within the sales team environment. You'll learn about the  more...

Prepare for Success ...level sale is founded on the preparation that is completed before contact is made. Identifying what is likely to be required, and having that planned or in place in advance of the sale, are marks of a true professional. Based on practical methods and techniques, this course takes you through the initial stage of an executive-level sale, and shows how best to prepare for subsequent meetings and  more...

Strategic Planning Strategic Planning Selling high-value contracts is fiercely competitive, with buyers setting stringent criteria by which to judge prospective key suppliers. Success at this level requires knowledge of these criteria and an awareness of what will be required to ensure that your proposition is viewed most favorably. Using "stripped down" project management techniques, this course outlines the  more...

Progressing through the Complex Sale Progressing through the Complex Sale High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at  more...

Presenting Your Proposition Presenting Your Proposition Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal  more...

Negotiating to Mutual Benefit Negotiating to Mutual Benefit The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep  more...

From Executive-level Sale to Strategic Partnership From Executive-level Sale to Strategic Partnership Selling at an executive level doesn't stop when the contract is signed. To develop the business and prevent attack from the competition, major accounts need nurturing. This course illustrates how knowledge of various corporate cultures will give you a customer compatible approach that safeguards and maximizes your account revenue.  more...

ITIL reg Overview Certification and Benefits ...anization, and industry. But how do you know exactly what level of certification is right? And what specific areas, whether it be in your individual professional career, or your organization as a whole, would benefit from ITIL V3 certification? And how? This course provides a detailed overview of the purpose, vision, and principles of the ITIL V3 certification scheme. Specifically, the course  more...

Working with Your Customer s Key Players Working with Your Customer's Key Players Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts  more...

Problem Management Process Interfaces Challenges ...nt Process Interfaces & Challenges ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam An efficient Problem Management process is vital in ensuring your organization is ready to handle and resolve problems successfully. And the ability to know what information is important and how to use that information to analyze how well your  more...

Introduction to Problem Management ...Introduction to Problem Management ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Problems will inevitably crop up at some point while managing your IT Service Life Cycle. Usually, they are first noticed when the incidents they cause are detected. Proper Problem Management aims to eliminate recurring incidents by addressing  more...

Gaining Access to Key Personnel at Your Target Accounts Gaining Access to Key Personnel at Your Target Accounts In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then,  more...

Introduction to Access Management ...Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam You probably wouldn't leave the keys to your car, house, or office lying around for anyone to grab and use as they please. The same attention you give to protecting your physical valuables should be considered when protecting the confidentiality, availability, and integrity of your organization's IT  more...

Scaling Applications and Resolving Performance Issues Scaling Applications and Resolving Performance Issues Microsoft recognize how to scale out applications to enterprise level and troubleshoot and identify performance issues that result  more...

Introduction to the Service Desk ...Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Whether you call your Internet provider because you can't connect to your bank because your online banking password isn't working or your satellite television provider because your signal is poor, chances are all these different calls for completely different things will have at least one thing in  more...

Service Desk Metrics and Outsourcing ...rvice Desk Metrics and Outsourcing ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Service Desks are an integral part of any IT service-providing organization, and it's vital to accurately and consistently measure how your Service Desk is performing to ensure it is addressing the needs of customers and users, and also to  more...

Problem-Solving and Process Management Tools ...significant problems we face cannot be solved at the same level of thinking we were at when we created them." To solve quality and process-related problems, managers should continuously enhance their knowledge of organizational processes and quality management tools. These tools help managers find root causes of problems, an important step toward removing them. Success in ensuring quality and  more...

Supply Chain Management ...ager of Quality / Organizational Excellence At what level are your suppliers performing? Are the relationships with your suppliers benefiting the organization? A quality-centered relationship with a supplier can play a vital role in the success of organizations, providing a competitive advantage in today's aggressive global marketplace. Without sound performance measurement and  more...

OracleAS 10g High Availability OracleAS 10g: High Availability Oracle To explain high availability and its importance from the perspective of application servers and discuss the high availability features in Oracle Application Server at the OC4J level  more...

Introduction to Functions ...Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam When you hear the term 'manage', you might typically think in terms of people management the staff and human resources of an organization that perform the work of the business. However, much more than just people are managed in a successful IT organization. The tools, systems, and networks they use,  more...

Cisco CVOICE 8 0 QoS Mechanisms ...include security, predictability, measurability, and some level of delivery guarantee. Network administrators and architects achieve this service level by managing delay, delay variation (jitter), bandwidth provisioning, and packet loss parameters with quality of service (QoS) techniques. This course introduces the concept of a converged network, identifies four problems that could lead to poor  more...

The Essentials of Budgeting for Non-financial Professionals ...ty with the essentials of the budget is expected at every level within that organization. This course aims to provide a basic understanding of budgets and their importance in allocating resources and guiding the activities in an organization. It helps you identify the characteristics of an effective budget and the key phases of the budgetary planning process. The course then provides a few  more...

Principles of Acct Finance for Non-financial Professionals ... and financial acumen is expected at every organizational level. Professionals and functional managers in every department and functional area should have a certain amount of comfort and familiarity with the basic accounting and financial concepts, processes and practices so that they can use it to better manage and control their activities and make decisions that support organization's larger  more...

Securing Managing a WCF 4 Application with C 2010 ...implement security features such as transport and message-level security, and authentication, authorization and impersonation in a .NET Windows Communication Foundation (WCF) application. It demonstrates how to enable WCF applications to implement ASP.NET security features. It covers how to use features such as tracing, logging, and performance counters to monitor a WCF application. It also  more...

Creating Sustaining a Customer-Focused Organization ... tools and solutions are available. And you must know the level of customer focus that you're seeking to achieve. As a manager, you also need to know how to select the most appropriate implementation strategy that aligns with your organization's capabilities and its objectives. This will help you to create stronger, more valuable, and lasting relationships and experiences for your customers.  more...

Fundamentals of Purchasing Vendor Management ...ion have extended the purchasing function to departmental levels so that it also includes non-purchasing professionals. Regardless of their specific roles, many managers and team leaders have purchasing and vendor management responsibilities. These individuals must understand the purchasing process and have a general knowledge of common purchasing considerations and strategies and their impact  more...

Performance Appraisal Essentials Conducting Traditional Appraisals ...er relationships with your team. To increase your comfort level with conducting appraisals, you should try to become familiar with the areas to be covered during the actual meeting and with skills and techniques for addressing the appraisee. This course describes ways to prepare for appraisal meetings, as well as how to carry out those meetings effectively by following certain steps and  more...

ITIL reg v3 Intermediate Operational Support and Analysis ITIL® v3 Intermediate: Operational Support and Analysis ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam  more...

CompTIA Network 2009 Network Devices ...them. This course describes network devices from the user level, which includes network interface cards, firewalls, and modems, to network level devices, such as routers, switches, and bridges. It also explains the logical operation of these devices and introduces some of the more specialized hardware and software that might be found in networks. This course maps to CompTIA's Network (2009)  more...

CompTIA Server 2009 IT Environment ...asional crisis. Implementing these concepts at the server level is an excellent place to begin. This course covers the documentation, policies, and procedures that are the most necessary to server architecture. It provides a description of what each one is and how to go about creating the various elements. Along with good documentation, a well planned design of server space is key to a well  more...

SAP BusinessObjects Business Intelligence ... extremely valuable and may be used by employees at every level of an organization. Before it can be utilized optimally, it must be formatted in such a way that an enterprise can capitalize on the vast amounts of data in its possession. SAP Business Intelligence (BI) is an enterprise solution that provides businesses with a comprehensive suite of tools to collect and prepare the enterprise's  more...

Tool Support in Software Testing ...s intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg and Erik van Veendendal, and the International Software Testing Qualifications Board (ISTQB) are the source and copyright owners of the Syllabus. The course is intended to help learners prepare for the Foundation Certificate in Software  more...

Configuration Mgmt Risks Incidents in Software Testing ...s intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg and Erik van Veendendal, and the International Software Testing Qualifications Board (ISTQB) are the source and copyright owners of the Syllabus. The course is intended to help learners prepare for the Foundation Certificate in Software  more...

Software Test Management ...s intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg, and Erik van Veendendal, and the International Software Testing Qualifications Board (ISTQB) are the source and copyright owners of the Syllabus. The course is intended to help learners prepare for the Foundation Certificate in  more...

White Box Software Testing Techniques ...s intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg, and Erik van Veendendal, and the International Software Testing Qualifications Board (ISTQB) are the source and copyright owners of the Syllabus. The course is intended to help learners prepare for the Foundation Certificate in  more...

Black Box Software Testing Techniques ...s intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg, and Erik van Veendendal, and the International Software Testing Qualifications Board (ISTQB) are the source and copyright owners of the Syllabus. The course is intended to help learners prepare for the Foundation Certificate in  more...

SharePoint 2010 Security Business Intelligence ...ontents can do so. Security can be configured at the item level, and can be managed for individual users or groups. This course examines SharePoint securing, and describes managing SharePoint groups, changing the inheritance for a site, managing permission levels, and configuring item-level security. It also discusses the concept of sandbox solutions. SharePoint Business Intelligence solutions  more...

Mail Transfer Agents Accessibility in Linux Mail Transfer Agents & Accessibility in Linux CompTIA CompTIA Linux Powered by LPI LX0-102 CompTIA Linux A significant portion of the world's e-mail servers use Linux as their operating system. Within that scope, there are several choices available to an administrator for a Mail Transfer Agent (MTA). An MTA is the application that receives, filters, and delivers e-mail to the correct  more...

Data Management Localization Encryption in Linux Data Management, Localization, & Encryption in Linux CompTIA CompTIA Linux Powered by LPI LX0-102 CompTIA Linux The Linux environment is capable of supporting many simultaneous users and processes. This course will discuss the use of basic database SQL commands, the internationalization, and localization of the Linux environment, and Linux data security using GnuPG and OpenSSH. This course  more...

Support Center Tools Technologies Metrics ... Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a  more...

Quality in a Support Center Quality in a Support Center HDI HDI Customer Service Representative Customer Service Representative Certification Library Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and  more...

LPIC ADVANCED LEVEL LINUX PROFESSIONAL LPIC-2 EXAM 201 202 LPIC ADVANCED LEVEL LINUX PROFESSIONAL (LPIC-2) EXAM 201 & 202 Linux Professional Institute LPI: Advanced Level Linux Professional Exam 201/202: Advanced Level Linux Professional (LPIC-2)  more...

Linux System Troublshooting Linux System Troublshooting Linux Professional Institute LPI: Advanced Level Linux Professional Exam 201/202: Advanced Level Linux Professional (LPIC-2) To describe how to troubleshoot local system and networking issues in Linux.  more...

Linux System Maintenance Hardware Configuration Linux System Maintenance & Hardware Configuration Linux Professional Institute LPI: Advanced Level Linux Professional Exam 201/202: Advanced Level Linux Professional (LPIC-2) To outline methods for configuring hardware devices and to describe common system maintenance tasks.  more...

Linux Security Linux Security Linux Professional Institute LPI: Advanced Level Linux Professional Exam 201/202: Advanced Level Linux Professional (LPIC-2) To describe methods for securing Linux system resources.  more...

Linux Network Configuration Linux Network Configuration Linux Professional Institute LPI: Advanced Level Linux Professional Exam 201/202: Advanced Level Linux Professional (LPIC-2) To describe techniques for configuring network clients and DNS services.  more...

Linux Network Services Linux Network Services Linux Professional Institute LPI: Advanced Level Linux Professional Exam 201/202: Advanced Level Linux Professional (LPIC-2) To describe how to configure mail and news services and install web servers.  more...

Linux File Sharing Filesystem Management Linux File Sharing & Filesystem Management Linux Professional Institute LPI: Advanced Level Linux Professional Exam 201/202: Advanced Level Linux Professional (LPIC-2) To describe techniques for managing the Linux filesystem and configuring file and service sharing.  more...

Linux Kernel Compilation Linux Startup Linux Kernel Compilation & Linux Startup Linux Professional Institute LPI: Advanced Level Linux Professional Exam 201/202: Advanced Level Linux Professional (LPIC-2) To describe how to compile the Linux kernel and configure system startup files.  more...

E-mail Security in Linux ...urity in Linux Linux Professional Institute LPI: Advanced Level Linux Professional Exam 201/202: Advanced Level Linux Professional (LPIC-2) Linux has networking and system security as two of its fundamental design goals. Linux functions as the e-mail server for a large number of businesses and organizations. Those wishing to provide POP3 and IMAP mail access often turn to a system such as  more...

Linux User Notification Device Management ...ice Management Linux Professional Institute LPI: Advanced Level Linux Professional Exam 201/202: Advanced Level Linux Professional (LPIC-2) Because Linux and UNIX were designed from inception as multi-user operating systems, there is often the need for a system administrator to provide information about system status and future availability to all users. Rather than send an e-mail to all  more...

Cisco TSHOOT 1 0 Maintaining Troubleshooting Network Security Solutions ... Any network that is deployed needs to be secured. The level of security that you need and the features that will be deployed are dependent on the organization and its security policies. Implementation of infrastructure security has a definite impact on network maintenance and troubleshooting processes as the security features add an extra layer of complexity to the network and introduce a  more...

Cisco TSHOOT 1 0 Route Redistribution BGP Performance Issues ...connectivity issues resulting in problems at the business level. Employees are not as productive as they could be or they might not be able to service their customers correctly. Understanding the mechanics of BGP and its interaction with interior gateway, and diagnosing and resolving router performance problems are therefore important skills for any network support engineer. This course reviews  more...

Cisco Route 1 0 Connecting the Enterprise to ISPs Cisco Route 1.0: Connecting the Enterprise to ISPs Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0 The Internet has become a vital resource in many organizations, and the Border Gateway Protocol (BGP) is an alternative to using default routes to control path selections. Before the connection of an enterprise network to an Internet service  more...

Storage Virtualization Storage Virtualization EMC Information Storage & Management Associate Information Storage Associate Library (Exam E20-001) Virtualization has become more and more prevalent in modern networks as IT staff seek to increase availability, without increasing hardware and bandwidth costs. This course examines what virtualization is and the technologies that can be used to accomplish  more...

Existing Infrastructures Branch Deployments in MS Win Server 2008 ...ory and network services, while maintaining the necessary level of security. This course explores the considerations and tasks administrators must grasp before embarking on an Active Directory restructure, whether it involves an in-place upgrade to Windows Server 2008 server and functional level, or the addition of new Windows Server 2008 servers and the migration of Active Directory objects  more...

The Aerospace Defense Industry Overview Version 1 ... surveillance systems. This industry is subject to a high level of government regulation, particularly the defense sector. As it adapts to the entrance of new global companies, the industry is moving towards a highly globalized supply chain. This course is designed to help learners understand the key concepts, terminology, issues, and challenges of the aerospace and defense industry, and to  more...

Delegation Essentials Overcoming Delegation Problems ...ice and experience. But few managers, regardless of their level of experience, can delegate tasks perfectly each time. The root of the problem may be the manager's lack of certain delegation skills. Or perhaps the employee lacks ability or has a poor attitude. In either case, managers need proven techniques for overcoming delegation challenges. This course details methods that managers can use  more...

Building Lasting Customer-Brand Relationships Building Lasting Customer-Brand Relationships The focus of brand management today is on building lasting relationships between a brand and its customers. Effective brand relationship management involves knowing a brand's customers and being aware of their changing needs and behaviors. It also involves looking for new ways to deepen the attachment between a brand and its customers. This  more...

Global Brand Management Global Brand Management Extending a brand globally is an intricate process that requires thorough research and preparation, organizational commitment, and a strong understanding of the risks and rewards associated with taking a brand global. This course outlines how to best approach global brand development by outlining how to carry out essential international market research and internal  more...

Static Techniques Test Design in Software Testing ...s intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg, and Erik van Veendendal, and the International Software Testing Qualifications Board (ISTQB) are the source and copyright owners of the Syllabus. The course is intended to help learners prepare for the Foundation Certificate in  more...

Testing Throughout the Software Life Cycle ...s intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg and Erik van Veendendal, and the International Software Testing Qualifications Board (ISTQB) are the source and copyright owners of the Syllabus. The course is intended to help learners prepare for the Foundation Certificate in Software  more...

Fundamentals of Software Testing ...s intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg and Erik van Veendendal, and the International Software Testing Qualifications Board (ISTQB) are the source and copyright owners of the Syllabus. The course is intended to help learners prepare for the Foundation Certificate in Software  more...

Introducing Agile Software Development Introducing Agile Software Development Agile software development is an iterative, incremental approach to developing and releasing software. Agile principles include commitment to timely and ongoing software deliveries, changing requirements, simplicity in approach, and sustainable development cycles. The Agile method also promotes self-organizing, self-empowered, self-monitoring teams and  more...

First Steps for Turning Around a Performance Problem ... to implement corrective measures both at the situational level and the employee level, you can turn performance problems around and inspire workers to contribute to the best of their ability. This course identifies the benefits of dealing with minor performance problems and explains how to communicate with employees about performance discrepancies. It also demonstrates how you can help  more...

Microsoft Access 2007 for Advanced Users Microsoft Access 2007 for Advanced Users Microsoft For anyone wishing to become familiar with Microsoft Access 2007 at an advanced level; anyone seeking to obtain Microsoft Application Specialist certification in the use of Microsoft Access 2007; anyone seeking to obtain Microsoft Application Professional certification.  more...

Opportunity Development Simulation ...shi sells its products strictly on a business-to-business level, focusing on three market segments: corporate, government, and retail channels. Koshi, in business for just over three years, has not made a concerted effort to identify and standardize the best practices for selling their products most effectively in the market they serve. The result is that management cannot reliably forecast  more...

IT Strategy Essentials Creating an IT Strategy Plan ...e value IT brings to your organization and determined the level of alignment between the IT Department and business strategies, it's time to create an IT strategy plan. The plan provides a roadmap of the IT initiatives that create business value and align with business objectives. This course describes steps in developing such a roadmap. It explains how to create an IT vision statement and  more...

IT Strategy Essentials Business IT Strategy Alignment ...s aligned strategy. It also describes how to identify the level of IT and business alignment in your organization, and how to determine the value IT currently brings to your business in areas such as innovation, automation, and knowledge management. In addition, the course outlines ways you might improve alignment by, for example, developing an understanding of the role expected of IT and how  more...

Fundamentals of Organizational Behavior for the Individual Fundamentals of Organizational Behavior for the Individual Globalization, diversity, outsourcing, virtual teams, downsizing, and changing forms of work are just some of the challenges facing companies today. Managers must be prepared to deal with the organizational issues that such challenges give rise to. Whether you're in Human Resources, a manager of a large department, or the leader of  more...

CompTIA Server 2009 Storage CompTIA Server 2009: Storage CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Because so much work is done electronically, businesses and governments generate vast amounts of information, most of which needs to be kept available and safe. Storage technologies have improved with the growth of data requirements. This course introduces the technologies involved in storing and protecting  more...

LINUX INTERMEDIATE SYSTEM ADMINISTRATION LINUX INTERMEDIATE SYSTEM ADMINISTRATION Linux  more...

Working with Sendmail Apache Working with Sendmail & Apache Linux Professional Institute LPI: Junior Level Linux Professional Exam 102: Junior Level Linux Professional (LPIC-1) Use sendmail and manage servers with Apache in Linux.  more...

Security in a Linux Environment Security in a Linux Environment Linux Professional Institute LPI: Junior Level Linux Professional Exam 102: Junior Level Linux Professional (LPIC-1) Identify the security options available within a Linux environment.  more...

Printing in Linux Printing in Linux Linux Professional Institute LPI: Junior Level Linux Professional Exam 102: Junior Level Linux Professional (LPIC-1) Identify how to install printers and print filters in Linux and administer printing.  more...

Data Management Localization Encryption in Linux ...ryption in Linux Linux Professional Institute LPI: Junior Level Linux Professional Exam 102: Junior Level Linux Professional (LPIC-1) The Linux environment is capable of supporting many simultaneous users and processes. This course will discuss the use of basic database SQL commands, the internationalization, and localization of the Linux environment, and Linux data security using GnuPG  more...

Mail Transfer Agents Accessibility in Linux ...ibility in Linux Linux Professional Institute LPI: Junior Level Linux Professional Exam 102: Junior Level Linux Professional (LPIC-1) A significant portion of the world's e-mail servers use Linux as their operating system. Within that scope, there are several choices available to an administrator for a Mail Transfer Agent (MTA). An MTA is the application that receives, filters, and  more...

LPIC JUNIOR LEVEL LINUX PROFESSIONAL LPIC-1 EXAM 102 LPIC JUNIOR LEVEL LINUX PROFESSIONAL (LPIC-1) EXAM 102 Linux Professional Institute LPI: Junior Level Linux Professional Exam 102: Junior Level Linux Professional (LPIC-1)  more...

JUNIOR LEVEL LINUX PROFESSIONAL LPIC-1 LIBRARY JUNIOR LEVEL LINUX PROFESSIONAL (LPIC-1) LIBRARY Linux Professional Institute LPI: Junior Level Linux Professional Junior Level Linux Professional (LPIC-1) Library  more...

Networking Services in Linux Networking Services in Linux Linux Professional Institute LPI: Junior Level Linux Professional Exam 102: Junior Level Linux Professional (LPIC-1) Identify the networking services available in a Linux environment.  more...

Networking Fundamentals in Linux Networking Fundamentals in Linux Linux Professional Institute LPI: Junior Level Linux Professional Exam 102: Junior Level Linux Professional (LPIC-1) Identify networking fundamentals in Linux.  more...

Administering Linux System Tasks Backup Strategies Administering Linux System Tasks & Backup Strategies Linux Professional Institute LPI: Junior Level Linux Professional Exam 102: Junior Level Linux Professional (LPIC-1) Recognize the steps for administering Linux system tasks and implement suitable backup strategies and schedules.  more...

Managing Linux User Group Accounts Managing Linux User & Group Accounts Linux Professional Institute LPI: Junior Level Linux Professional Exam 102: Junior Level Linux Professional (LPIC-1) Identify the main issues involved in creating and managing Linux user and group accounts.  more...

Administrative Documentation Tasks in Linux Administrative & Documentation Tasks in Linux Linux Professional Institute LPI: Junior Level Linux Professional Exam 102: Junior Level Linux Professional (LPIC-1) Understand the main tasks involved in the Linux boot and shutdown process.  more...

Writing Shell Scripts in Linux Writing Shell Scripts in Linux Linux Professional Institute LPI: Junior Level Linux Professional Exam 102: Junior Level Linux Professional (LPIC-1) Outline how to write the main components of shell scripts in Linux.  more...

LPIC JUNIOR LEVEL LINUX PROFESSIONAL LPIC-1 EXAM 101 LPIC JUNIOR LEVEL LINUX PROFESSIONAL (LPIC-1) EXAM 101 Linux Professional Institute LPI: Junior Level Linux Professional Exam 101: Junior Level Linux Professional (LPIC-1)  more...

The Linux Kernel The Linux Kernel Linux Professional Institute LPI: Junior Level Linux Professional Exam 102: Junior Level Linux Professional (LPIC-1) Identify the main factors involved in installing, configuring, and managing the Linux kernel.  more...

Managing Debian Red Hat Packages Managing Debian & Red Hat Packages Linux Professional Institute LPI: Junior Level Linux Professional Exam 101: Junior Level Linux Professional (LPIC-1) Use the tools associated with Debian and Red Hat package management.  more...

Administering the X Window System Administering the X Window System Linux Professional Institute LPI: Junior Level Linux Professional Exam 101: Junior Level Linux Professional (LPIC-1) Show the techniques for installing and configuring the X Window System.  more...

Installing Linux Installing Linux Linux Professional Institute LPI: Junior Level Linux Professional Exam 101: Junior Level Linux Professional (LPIC-1) Show the techniques used for installing Linux and associated software.  more...

Hardware Configurations for Linux Hardware Configurations for Linux Linux Professional Institute LPI: Junior Level Linux Professional Exam 101: Junior Level Linux Professional (LPIC-1) Appreciate the hardware issues surounding a Linux installation.  more...

Partitions File Systems Disk Quotas Partitions, File Systems & Disk Quotas Linux Professional Institute LPI: Junior Level Linux Professional Exam 101: Junior Level Linux Professional (LPIC-1) Configure file system mounting, mount and unmount file systems, and manage disk quotas for users.  more...

Hardware Requirements Hardware Requirements Linux Professional Institute LPI: Junior Level Linux Professional Exam 101: Junior Level Linux Professional (LPIC-1) Identify the hardware requirements for different Linux installations.  more...

Mounting Managing File Systems Mounting & Managing File Systems Linux Professional Institute LPI: Junior Level Linux Professional Exam 101: Junior Level Linux Professional (LPIC-1) Configure Linux file systems for mounting and unmounting.  more...

Managing Files in Linux Managing Files in Linux Linux Professional Institute LPI: Junior Level Linux Professional Exam 101: Junior Level Linux Professional (LPIC-1) Understand the Linux file system and to manage file ownership and permissions.  more...

Managing Processing Text Managing & Processing Text Linux Professional Institute LPI: Junior Level Linux Professional Exam 101: Junior Level Linux Professional (LPIC-1) Search text files using regular expressions and make simple changes.  more...

Using the Linux Shell Using the Linux Shell Linux Professional Institute LPI: Junior Level Linux Professional Exam 101: Junior Level Linux Professional (LPIC-1) Understand OS terminology and be able to interact with the shell and commands via the command line interface.  more...

Redirection Approaches Process Control Redirection Approaches & Process Control Linux Professional Institute LPI: Junior Level Linux Professional Exam 101: Junior Level Linux Professional (LPIC-1) Recognize the steps for applying filters to text streams as well as redirecting and piping the input and output of commands and Linux processes.  more...

Configuring Web Service Protocols in Windows Server 2008 ... security and authentication configurations that ensure a level of security to meet your company standards. This course is one in a series that covers the objectives for Microsoft exam 70-643: Windows Server 2008 Applications Infrastructure, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Applications Infrastructure, Configuration certification, and  more...

Oracle SOA Suite 11g Introduction to SOA Oracle SOA Suite 11g: Introduction to SOA Oracle This course outlines the challenges faced by enterprises in integrating applications, and how Service-Oriented Architecture can provide a solution. The various drivers that enable you to build a reference architecture, which is the first step toward embarking into a Service-Oriented Architecture, will also be covered. This course also  more...

Working with Text and Paragraphs in Word 2007 Working with Text and Paragraphs in Word 2007 Microsoft Word 2007 makes it easy to apply formatting to documents by providing a live visual preview of various formatting options. This enables you to view the formatting change before actually committing to it. This course explains the Font and Paragraph formatting options, as well as the Mini toolbar and live preview features. In addition,  more...

Getting Started with Excel 2007 Getting Started with Excel 2007 Microsoft With the introduction of Office Excel 2007, Microsoft has made substantial changes to the user interface of its spreadsheet application. This course will help get you up-to-speed on the new features, and will introduce you to the basic features and functionality of Excel 2007. This will be accomplished through the demonstration of workbook creation  more...

Protecting and Sharing Excel 2007 Workbooks Protecting and Sharing Excel 2007 Workbooks Microsoft In many organizations, teams and individuals require frequent and possibly simultaneous access to common spreadsheets and workbooks. To meet these demands without affecting efficiency, a number of review, security, and collaboration features are available in Excel 2007. Workbooks, worksheets, and specific data within worksheets, can be  more...

Cisco IUWNE 1 0 Unified Wireless Network Basic Architecture ...f APs. Service Set Identifier (SSID) configuration, power level, and channels can be automatically configured by a central control point. This course explains the basics of the Cisco Unified Wireless Network architecture, its operation, benefits, and components. In addition, it provides an overview of the primary Cisco APs and WLAN Controllers used in deployment. This course also describes  more...

Securing and Managing a WCF Application ...implement security features such as transport and message-level security, and authentication, authorization and impersonation in a .NET Windows Communication Foundation (WCF) application. It demonstrates how to enable WCF applications to implement ASP.NET security features. It covers how to use features such as tracing, logging, and performance counters to monitor a WCF application. It also  more...

SQL Server 2008 Instance Database Configuration ...te and configure instances and databases on an enterprise level. SQL Server 2008 also includes the SQL Server Configuration Manager for managing SQL Server services, SQL Server network configuration, and SQL Native Client. This course addresses how to configure a SQL Server instance and how to create a new database using SQL Server Management Studio and SQL Server Configuration Manager. This  more...

SQL Server 2008 Data Management ... also provides data compression at the table row and page level. Indexes can be created to allow for the quick retrieval of data from database tables. Administrators need to monitor and manage these indexes to ensure that they are being used efficiently. Importing and exporting data provides a way for database administrators to move data between tables, databases, and servers. This course  more...

Maintaining SQL Server 2008 Reporting Services ...eporting Services, as well as the configuration of system-level and item-level role-based security. SQL Server 2008 also provides the ability to deploy and manage the report server and content using the Report Server Web Service and command-line tools. This course describes how to use these tools to automate administrative tasks and manage reports remotely through the web interface. It also  more...

Oracle Database 11g High Availability ...AC and Data Guard together provide the benefits of system-level, site-level, and data-level protection, resulting in high levels of availability and disaster recovery without loss of data. This course explains how to configure connections for high availability using various types of workload distribution and load balancing, including Fast Application Notification (FAN), Fast Connection Failover  more...

Oracle Database 11g Oracle Label Security the Data Masking Pack ... its classification. It provides an easy-to-implement row-level security solution and is built on the fine-grained access control technology of the virtual private database (VPD). This course describes Oracle Label Security, including label concepts and access mediation, as well as when to use Oracle Label Security. It also explores creating policies, defining data labels, applying policies to  more...

Oracle Database 11g R2 Installation Oracle Restart ...ty. It also provides customers with improved user service levels, reduced down-time, and more efficient use of IT resources as well as an increased level of performance and security. In addition it provides business intelligence and data warehousing. This course demonstrates how to install the Oracle Grid Infrastructure, use ASMCA to create disk groups, and create and manage ASM volumes and the  more...

Introduction to Workplace Ethics Introduction to Workplace Ethics Ethics don't just apply to senior executives. While upper management does have a responsibility to set the ethical tone for an organization, employees at every level also have a responsibility to conduct themselves in an ethical manner. This course will prepare you to approach your job with an awareness of the importance of ethics in the work setting and an  more...

Preparing to Communicate Effectively at the C Level ...Level Does your job require you to communicate mission-critical data with senior executives? Perhaps you have opportunities to influence executive decision-making, but don't know how best to deliver your message. In order to make the most of your communication with the "C" level, you need to be prepared. This course helps you shape and clarify your message, outlines the principles you  more...

Techniques for Communicating Effectively with Senior Executives Techniques for Communicating Effectively with Senior Executives Understanding how to communicate effectively with senior executives is a valuable skill for any professional. How else will you pitch your great idea to your CEO or report on key successes or failures? What if you've got only a few minutes to get your message across? This course provides direction on how to carry out  more...

HR as Business Partner Managing Talent for Organizational Success ...t processes toward driving performance and achieving high-level business goals. In transformational HR, talent management must be flexible, tailored to the business strategy, entrenched in the organizational culture, and integrated across HR processes and functions. It should also be based on evidence and outcomes, and be future-oriented. This course explores how to use workforce planning to  more...

HR as Business Partner Using Metrics Designing Strategic Initiatives ...tiatives When HR aligns its initiatives with higher-level business strategy, your organization will be better positioned to achieve its goals. By becoming part of the strategic planning process, HR can help drive the future success of the company because, ultimately, all business objectives are met by the organization's people. By collecting data on meaningful outcomes, HR can steer the  more...

Discover Access 2010 Level 1 Discover Access 2010: Level 1 Microsoft  more...

Discover Access 2010 Level 2 Discover Access 2010: Level 2 Microsoft  more...

Discover Excel 2010 Level 1 Discover Excel 2010: Level 1 Microsoft  more...

Discover Excel 2010 Level 2 Discover Excel 2010: Level 2 Microsoft  more...

Discover Outlook 2010 Level 1 Discover Outlook 2010: Level 1 Microsoft  more...

Discover Outlook 2010 Level 2 Discover Outlook 2010: Level 2 Microsoft  more...

Discover PowerPoint 2010 Level 1 Discover PowerPoint 2010: Level 1 Microsoft  more...

Discover PowerPoint 2010 Level 2 Discover PowerPoint 2010: Level 2 Microsoft  more...

Discover Word 2010 Level 1 Discover Word 2010: Level 1 Microsoft  more...

Discover Word 2010 Level 2 Discover Word 2010: Level 2 Microsoft  more...

Identity Presence Privacy Identity, Presence & Privacy As we move towards more applications being delivered via the cloud, and businesses using a cloud computing models, we also need to consider the implications for the management of identity. This course ensures you are familiar with identity and access management (IAM) and the common industry protocols used to extend identity to the cloud. It covers the concept of  more...

Providing Cloud Security Providing Cloud Security This course explores some of the key risk areas when it comes to security and cloud computing. Although some of the fears in regards to security in the cloud are exaggerated, there are specific areas to be aware and cautious about. The key is knowing your IT infrastructure and needs, as well as carefully assessing the cloud provider offering and security measures.  more...

EU Privacy Data Security ...ational law. This course addresses EU privacy laws at the level of the Directive and provides several examples of the specific approaches taken by certain member states. It also discusses the Safe Harbor Agreement that outlines a framework for adequate security procedures for US companies that exchange personal information with EU member states. This course was developed with subject matter  more...

ITIL reg 2011 Edition Overview Certification Benefits ...anization, and industry. But how do you know exactly what level of certification is right? And what specific areas, whether it be in your individual professional career, or your organization as a whole, would benefit from ITIL certification? And how? This course provides a detailed overview of the purpose, vision, and principles of the ITIL certification scheme. Specifically, the course covers  more...

College Essay Brush-up ...level essay. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will refresh your college essay writing skills, so that you can produce effective and  more...

Manifesting 102: How to Get What You Want w/o Goofing it Up First ! ...ience. It is as this point, that the students commitment level and trust in themselves will become evident, but a necessary point as one sees the ego`s role in this endeavor. The student will have some new choices that appear, and then will choose from the gentle nudging of their spirit selves or the predictable behavior of the ego. Recognizing the difference between the two, allows for more  more...

Basic Internet Specialist Certificate ... including sales, administration, customer support, entry level, general office, tech support, and many more.Instructional materials and other support: Download of a textbook will be required. The link to order the e-book is here: http://courses.creatingwords.com/ebook.htm. This is supplemental material that will go along with your course. After you purchase the e-book, you will be  more...

Architecting Web Content (Master Class)-Self Directed ...level course in architecting and organizing Web content. In today`s complex world, information systems are becoming more and more complex as their implementations are becoming ever more advanced. Information systems architecture is the underlying structure that defines and controls the interfaces of information systems and which integrates all of the components of the system. In this course,  more...

So You Want to be a Technical Writer! ... student will focus on the areas most applicable to their level of experience, chosen field, and future plans for a technical writing career. Assignments consist of several projects that will involve research, analysis and discussion. Each project will culminate in a short, written report to the instructor. Throughout the course students will receive in-depth feedback from the instructor on  more...

Client/Server Development and Remote Data Access in Visual Basic ...ften in preparation for the lab. Pre-Requisites: Beginner-level knowledge of Visual Basic Basic familiarity with database concepts Required Materials: Visual Basic 6.0 MS Access 2000 Internet access Course material is presented through the use of a website with a username and password given to new students. Some of the material takes the form of Word Documents with screen captures of Visual  more...

Electronic Commerce: Introductory Professional Level For the working professional and business entrepreneur--An overview course investigating the general structure of networks supporting the Internet and electronic commerce.  more...

Electronic Commerce: Security Issues Professional Level A comprehensive course of study devoted specifically to current security issues affecting e-commerce.  more...

Electronic Commerce: Strategies Professional Level One of the most detailed courses available on the subject. This course covers several strategies related to building the small or full scale e-commerce enabled business enterprise.  more...

Expert Certificate Course in Medical Coding ..., interesting career that is compensated according to the level of training and skill, and how effectively these skills are used. Such people are employed by hospitals, clinics, doctor offices, health maintenance organizations (HMOs), mental healthcare facilities, insurance companies, law offices, and government agencies. Coders may work from home as independent consultants using medical  more...

Medical Terminology Training ...interesting careers that are compensated according to the level of training and skills, and how effectively these skills are used. Such people are employed by hospitals, clinics, doctor offices, health maintenance organizations (HMOs), mental healthcare facilities, insurance companies and government agencies; some work from home as independent consultants using medical billing and coding  more...

Self directed tutorial-Teach Yourself Search Engine Training Strategies in 7 Days Spearhead your site in the top 10 rankings on the major search engines and keep it there. To be competitive on the Internet, your site must place in the top 30 with search engines and directories. They are the one way that prospects can find your site, so do not underestimate what good positioning in the search engines can do for you. It has been estimated that up to 80 percent of all website  more...

Effective Business Presentations Using Flash ...instructor-led 10 lesson course is designed for beginning level Flash users who wish to apply the power of Flash to business presentations, product demonstrations and other business-oriented marketing concepts. This course is designed for beginner level Flash users who wish to apply the power of Flash to business presentations and product demonstrations. Even if you do not consider yourself an  more...

Legal Research and Writing ...100 with 73 or above being satisfactory or at the 2.0 GPA level. An academic average of 63% is required in order to receive credit for the course. Students are encouraged to be in class weekly and class participation is weighted in the final grade computation. It is the student?s responsibility to complete the material covered if lessons are missed and to see that all missed lessons are made  more...

Introduction to Medical Transcription ...tial "wanna-be" MT may assess the capability and interest level. It also provides an overview of the industry itself, job opportunities, certification, and other related information. A great lead-in course to the Comprehensive Medical Transcription Training program. The course is designed to provide an overview of typical medical transcription skills and training aptitude, allowing assessment  more...

So You Want To Be A Medical Writer Skills and knowledge you will need to effectively write medically related materials. Medical writing is an exciting and ever-changing field that covers a wide range of areas in medicine, pharmaceuticals, and the biotech industry. Opportunities for medical writing exist at the professional research level, the consumer education level, newspapers, magazines, and everything in between. Most medical  more...

Technical Writing for the Medical Professional As a medical professional, you may be called upon to write peer-reviewed research papers, articles for colleagues, lectures, presentations, or patient education materials. This course is designed to assist you with the skills and knowledge you will need to effectively write medically related materials. Writing for the medical profession is an exciting and ever-changing field that covers a wide  more...

Access 2000 Level 1 As students are introduced to the basic elements that compose an Access database, they will learn what a database is and how an effective database should be designed and set up. The students will also learn how to create their own databases and how to enter and manipulate data. This course introduces students to the basic elements that compose an Access database. Students will learn what a  more...

Access 2000 Level 2 In this intermediate course, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access; how to maintain databases by backup, as well as how to compact and repair them; and how to employ techniques designed to make data entry faster, easier, and less error-prone. This intermediate course strives to broaden and develop the basic  more...

Access 2000 Level 3 In this advanced course, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, and how to use Access as a development tool. Various maintenance and security features are covered in the course, teaching students ways to better manage multi-user databases. This advanced course strives to broaden and develop the intermediate  more...

Access 97 Level 1 Students will learn the database fundamentals of Microsoft Access 97, such as working with Access menus and dialog boxes, creating and editing tables, formatting columns and rows, and planning table design. Students will also learn about records, wizards and shortcuts, and AutoForms.  more...

Access 97 Level 2 Students in this course will learn to master the more powerful aspects of Microsoft Access 97, including a variety of views, data types and field properties, and summary reports and mailing labels.  more...

Access 97 Level 3 In this course, accomplished Access users will be introduced to the most powerful features in Microsoft Access 97. Students will work with advanced forms, use parameter and crosstab queries, and employ complex calculation expressions and selection criteria.  more...

Excel 2000 Level 1 This course familiarizes students with the basic features of Microsoft Excel 2000. Selected topics include understanding formulas and functions, working with columns and rows, using absolute references, and printing worksheets. This course familiarizes students with the basic features of Microsoft Excel 2000, including entering text and formulas, moving data, formatting worksheet appearance, and  more...

Excel 2000 Level 2 This course introduces students to such Microsoft Excel 2000 features as working with lists, databases, templates, and functions; formatting and linking worksheets; and using 3-D references and Microsoft Map. Students will also learn how to use Excel to save and work with files as Web pages. This course introduces students to such Microsoft Excel 2000 features as working with lists, databases,  more...

Excel 2000 Level 3 Students will learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges, sort records, outline and filter lists, and import and export data. The importance of proper management and password protection is also stressed. Students will learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges, sort records, outline and  more...

Excel 2002 MOUS ... Students will become familiar with Excel`s introductory-level new features, such as smart tags and speech recognition. Some skills users will acquire include learning to manage workbooks, working with cells and cell data, formatting and printing worksheets, creating and revising formulas, creating charts from worksheet data, learning about objects and their roles in worksheet development, and  more...

Excel 97 Level 1 This course introduces the students to basic spreadsheet features and acquaints them with Excel`s tools by using real-life scenarios and projects. Some topics that will be covered include creating, editing, saving, and printing spreadsheets; using menus and dialog boxes; adjusting cells; autofills and autoformats; and modifying worksheet colors.  more...

Excel 97 Level 2 This intermediate course introduces students to the more powerful aspects of Excel 97. Some topics that will be covered include working with multiple worksheets; inserting, deleting, and moving worksheets; freezing frames; 3-D references; macros; named ranges; and changing worksheet names.  more...

Excel 97 Level 3 This advanced level course introduces the accomplished Excel user to the most powerful aspects of Excel. Some topics that will be covered include adjusting default settings; creating views and custom toolbars; protecting worksheets and applying passwords; and importing data from other applications.  more...

FrontPage 2000 Level 1 Students will learn the tricks to help them create, edit, and manage Web pages easily. The skills introduced include examining the working screen; getting familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and previewing and publishing Webs. This course is designed to familiarize users with key  more...

FrontPage 2000 Level 2 Students will learn advanced Web development techniques, such as using HTML, designing frames pages, creating interactive forms, developing dynamic Web pages using DHTML, integrating databases, publishing Webs, and working with forms and tables. This course teaches students the additional advanced features of Microsoft FrontPage 2000. Students will learn advanced Web development techniques, such  more...

How To Master Palm Organizer Level 1 This course is designed to familiarize users with the basic features of the Palm Organizer. Some of the skills students will learn include getting around using the application buttons, learning how to enter text, creating appointments in the Date Book, attaching notes and alarms to records, and adding tasks in the To Do List.  more...

Lotus Notes 5.0 Level 1 This introductory course will teach students the basic features of Lotus Notes 5.0. They will learn to send and receive e-mail, as well as schedule appointments and write to-do lists. This introductory course will teach students the basic features of Lotus Notes 5.0 so they can easily send and receive e-mail and manage databases. Specifically, students will learn the basics of sending and  more...

Lotus Notes 5.0 Level 2 This course introduces students to advanced features of Lotus Notes 5.0. They will work with many Lotus Notes features used in customizing e-mail messages and accessing database material. This course enhances a student's basic understanding of Lotus Notes 5.0 by introducing them to the advanced features of Lotus Notes 5.0. Students will work with many Lotus Notes features used in customizing  more...

Microsoft Access 2002 Level 1 Students will learn what a database is and how an effective database should be designed and set up. This course will also cover the new features in Access 2002 that set it apart from Access 2000, including speech recognition and the new Task Pane. This course introduces students to the basic elements that compose an Access database. Students will learn what a database is and how an effective  more...

Microsoft Access 2002 Level 2 Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. Students will also learn a variety of techniques designed to make data entry in Access databases faster, easier, and less error-prone. This intermediate course strives to broaden and develop the basic  more...

Microsoft Access 2002 Level 3 Students will be introduced to advanced features and gain a more complete understanding of how to effectively create and use the primary database objects in Access. Various maintenance features are also covered, teaching students ways to better manage multi-user databases. This advanced course strives to broaden and develop the intermediate database design skills that students already possess.  more...

Microsoft Excel 2002 Core .... Students will become familiar with Excel`s introductory-level new features, such as smart tags and speech recognition, as well as how to manage workbooks, print worksheets, create charts, and integrate workbooks with the Web. This comprehensive course teaches students the basic and intermediate features of Microsoft Excel 2002 so they can easily create and modify spreadsheets. Students will  more...

Microsoft Excel 2002 Expert ...level course, students will learn about summarizing list data with outlining and subtotals; creating and removing custom filters; implementing techniques for working with shared workbooks; tracking and reviewing changes; and merging and consolidating data from worksheets. They will also learn how to customize the Excel working screen with custom toolbars, menus, and macros. This course teaches  more...

Microsoft Excel 2002 Level 1 .... Students will become familiar with Excel`s introductory-level new features, such as smart tags and speech recognition, as well as workbooks, cells, worksheets, and formulas. This course introduces students to basic spreadsheet features and acquaints students with Microsoft Excel 2002 tools by using real-life scenarios and projects. Students will learn to manage workbooks, work with cells  more...